My dock keeps disconnecting from my tv | /r/NintendoSwitch | Page 1

timid pollen Nov 17, 2022, 11:49 PM

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Somewhat randomly, my dock just stops sending video to my tv, i'll be mid session and it'll disconnect.
Any ideas for what might be wrong?

opaque saffron Nov 18, 2022, 12:05 AM

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timid pollen Somewhat randomly, my dock just stops sending video to my tv, i'll be mid sessio...

When it does that, check the LED light on the dock. Does it still stay lit?

timid pollen Nov 18, 2022, 12:05 AM

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Yeah

opaque saffron Nov 18, 2022, 12:06 AM

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That LED is the HDMI indicator, as in there is still a solid HDMI connection.

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Go through the steps below

small martenBOT Nov 18, 2022, 12:06 AM

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monkey

🐵 MONKEY MAGIC METHOD 🐒

※ Important: Follow these steps in exact order

Unplug all the cables (HDMI, AC Power Adapter) and remove the Switch from dock.
Unplug the AC adapter from the wall socket.
Turn off the TV/Monitor.
Wait 30 seconds.
Connect your AC adapter cable to the dock.
Connect your AC adapter to the wall outlet.
Connect your HDMI cable to the dock.
Connect your HDMI cable to the TV/Monitor.
Dock your Switch.
Turn on TV/Monitor.

Source: Nintendo's Recommended Solution

opaque saffron Nov 18, 2022, 12:06 AM

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While you are doing it, check if there's any loose cable, dirty ports

timid pollen Nov 18, 2022, 12:06 AM

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Should do the discharge thing on my tv as well?

opaque saffron Nov 18, 2022, 12:07 AM

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timid pollen Should do the discharge thing on my tv as well?

No need, just follow the steps to a T

timid pollen Nov 18, 2022, 12:07 AM

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K

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Thanks

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@opaque saffron should i have turned off match tv power state?

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Ok yeah i was supposed to do that

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Sorry for pinging you

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Annnnnd it did it again

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Dammit

opaque saffron Nov 18, 2022, 2:06 AM

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timid pollen Dammit

Any chance you have a different Switch or dock to test?

timid pollen Nov 18, 2022, 2:10 AM

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opaque saffron Any chance you have a different Switch or dock to test?

It does this on both me and my brothers docks

opaque saffron Nov 18, 2022, 9:03 AM

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timid pollen It does this on both me and my brothers docks

Possible issue on your Switch then. Have you tried cleaning the USB-C port on that console?

small martenBOT Nov 18, 2022, 9:03 AM

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clean

CLEANING GUIDELINES

§ Cleaning is not only a way to maintain hygiene but can also help prolonging the life of your console. Be sure to turn off the Switch before cleaning. And wait for any excess liquid to dry before using it.

■ For daily cleaning: Nintendo recommends using a soft cloth (microfiber is best), dampen with a bit of water, wipe gently on the surface of the console. Avoid any abrasive cleaning cloth, random cleaning compound/liquid.

■ Air vents: Clean the air vents regularly will help maintaining good ventilation, prevent overheating. You should use a squeeze blower or compressed air can to blow at the vents from an angle before wiping them.

■ For a throughout cleaning/disinfection: Please use Isopropyl alcohol (IPA), commonly known as "rubbing alcohol" (but not to mistake with ethanol). IPA 70% is most suitable, you can dilute it with water if you can't find the exact %. IPA 90% or higher % may damage rubber/plastic due to its mild solvent property. Dampen on a microfiber cloth before wiping. Do not spray directly on the device. Use q-tips for small areas.

■ To clean electrical contacts in hard-to-reach areas: Please use specialize electrical contacts cleaner spray. Useful for electrical contacts on the rails, or fixing Joy-con's joystick drifting.

timid pollen Nov 18, 2022, 9:04 AM

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No q-tips

opaque saffron Nov 18, 2022, 9:50 PM

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timid pollen No q-tips

I'm pretty darn sure having no q-tip isn't exactly a big problem.

timid pollen Nov 18, 2022, 9:50 PM

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K

white anchor Nov 20, 2022, 11:26 AM

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hey @timid pollen did you get it fixed?

timid pollen Nov 20, 2022, 11:26 AM

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No

white anchor Nov 20, 2022, 11:26 AM

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I'm having the exact same issue

timid pollen Nov 20, 2022, 11:26 AM

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I even cleaned out all the ports

white anchor Nov 20, 2022, 11:27 AM

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I tried a different power outlet as well but it didn't help

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maybe it works for you

timid pollen Nov 20, 2022, 11:27 AM

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Nope

opaque saffron Nov 20, 2022, 11:28 AM

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white anchor I'm having the exact same issue

And did you follow the recommended steps as well?

white anchor Nov 20, 2022, 11:28 AM

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yeah I did pretty much every basic troubleshooting I could

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only thing left that I can think of is try to open the switch and see if there's any dirt anywhere

opaque saffron Nov 20, 2022, 11:29 AM

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I think you should make another thread though

opaque saffron Nov 20, 2022, 11:29 AM

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white anchor only thing left that I can think of is try to open the switch and see if there's...

It's not that simple haha

white anchor Nov 20, 2022, 11:29 AM

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yeah i figured

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very apprehensive of doing that

opaque saffron Nov 20, 2022, 11:30 AM

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If you can, please make a new thread. Me or others can help you with your case.

white anchor Nov 20, 2022, 11:30 AM

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if something inside the switch is bad then there's nothing much i can do. I'll make another thread then

opaque saffron Nov 20, 2022, 11:30 AM

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Your situation maybe different than the OP

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Kinda busy though, so if you don't mind to wait a few hours

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it's working time for me

white anchor Nov 20, 2022, 11:30 AM

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sure thing, no problem, thank you

opaque saffron Nov 20, 2022, 11:31 AM

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In the mean time, if you can, find a different Switch to test on your dock.

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Or vice vesa, find a different dock and test your Switch on it.

white anchor Nov 20, 2022, 11:31 AM

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Yeah I have two switches and two docks, only the "bad" switch is causing problem in whichever situation.

opaque saffron Nov 20, 2022, 11:32 AM

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white anchor Yeah I have two switches and two docks, only the "bad" switch is causing problem...

That's big enough I think you don't need to make another thread.

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I can only offer this tag for you to start a repair process.

small martenBOT Nov 20, 2022, 11:32 AM

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repair

HARDWARE REPAIR INFORMATION

Please click on the links below to read more about hardware repair options.

[👉 Nintendo Repair Service](#986637761916317707 message)
Nintendo offers their own repair service for free within warranty period and with cost when warranty has expired. Joycon's repair are often free, regardless of warranty. Their service is often more reliable, with original replacement parts, but is more expensive.

[👉 Independent Repair Service](#986637761916317707 message)
A local, independent repair service may offer faster return time, cheaper and doesn't need warranty nor official support. Although finding a good local repair service needs some effort.

[👉 DIY Repair](#986637761916317707 message)
Requires skills, tools and experience, but DIY repair is always an option.

opaque saffron Nov 20, 2022, 11:32 AM

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This is in the case you have also cleaned the USB-C port

white anchor Nov 20, 2022, 11:33 AM

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Yep, did that as well. Thank you, might try a DIY approach as the other 2 options are not available in my country.

opaque saffron Nov 20, 2022, 11:34 AM

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Eh it isn't that easy, I'm afraid.

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You may need to replace the USB-C port or worse

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So try hard to clean the USB-C port

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and if you want, try this method below to get rid of all software issue

small martenBOT Nov 20, 2022, 11:34 AM

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init

HOW TO INITIALIZE WITHOUT DELETING SAVE DATA

§ Initialization is a semi-format solution that will wipe all the data on your Switch, except for save data, screenshots, and your user account information, then restore the system software back to its original state. It will help eliminating software issues.

※ Note: This process will delete all games' install data and pictures/videos stored on your microSD card, since it will format your card . Your save data will be safe. You can backup or move the data around in System Setting ⚙️ > Data Management.
⚠︎ Exception: Animal Crossing: New Horizon's save data will be lost through this process. Please backup or transfer your ACNH's save data before attempting this.

1. Ensure the console is power off.

If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down.
2. With the console powered off, press and hold down the Volume up (+) and Volume down (-) buttons, then press the POWER Button to turn the system on.
Keep holding down the Volume buttons until the menu for Maintenance Mode appears.
---Stop here if you just want to access Maintenance/Recovery mode---

3. Once in Maintenance Mode, select Initialize Console Without Deleting Save Data.

If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
4. Read through the information, then select Next > Initialize Console Without Deleting Save Data.

‣ Source: Nintendo official guide

opaque saffron Nov 20, 2022, 11:34 AM

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but read it carefully

white anchor Nov 20, 2022, 11:35 AM

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Thank you, I'll try again with cleaning and following the steps

opaque saffron Nov 20, 2022, 11:36 AM

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white anchor Thank you, I'll try again with cleaning and following the steps

Alright, good luck

#My dock keeps disconnecting from my tv