switch having connectivity issues

[rotund birch]

Anyone know how to fix my phone not connecting to my switch to transfer pictures or videos. Its not my phone cause my sister has a switch and it connects fine

[flat condor]

Your phone can connect to your sister's Switch but not yours? You are using the feature that has QR code scanning, right?

[rotund birch]

Yes

[flat condor]

What the heck...

Hmm

[rotund birch]

Ive tried the other way too

[flat condor]

The other way?

[rotund birch]

You click the plus and try entering the password word but it wont even give me the ability to enter the password it just give me the unable to connect prompt on my phone

[flat condor]

So it stopped at the first QR code scanning step, right?

[rotund birch]

Here i send pics

Please ignore the music

Its sending now

[flat condor]

I see

Does your Switch have any issue connecting to any Wifi network?

[rotund birch]

Not that i know of

[flat condor]

Try restarting your Switch and attempt one more

[rotund birch]

Ive done that

[flat condor]

Hmm on your phone, instead of clicking on the network of the Switch, try to manually enter the SSID and password.

Click on "Other..."

[rotund birch]

Ok

Nope

So what my switch just wont connect to my phone or anyone elses

[flat condor]

Hmm have you tried a different phone? This is quite strange. I'm not sure why

In the meantime you can try posting the pic to Twitter and download it form there