#Game crashes part-way through first splash screen

39 messages · Page 1 of 1 (latest)

boreal ibex
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Good afternoon, I'm unable to launch this playtest, about 3 seconds after the game window opens it crashes to the desktop and the Crash Reporter opens up.

stoic fjord
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What are your specs?

orchid shellBOT
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Hardware Specs

If you're having hardware or driver issues with Momentum, we cannot help you unless you tell us what hardware you are using. Please let us know

  1. Your graphics card
  2. Your CPU
  3. Your operating system, including versions (e.g. Windows 11, not just "Windows")
  4. If you have checked that your graphics drivers are up to date (if they're not, update them!!)

On Windows you can find this by running dxdiag from the Start Menu, or pressing Windows Key + R, then typing dxdiag and hitting enter.

We cannot help you unless you tell us ALL FOUR of those things!

boreal ibex
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Should be sufficient for Source I hope!

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Windows 10, as well

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(22H2)

stoic fjord
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Yeah seems up to spec. If you haven't, do submit that error report, it provides engine devs with a dump that can give more insight as to why it's crashing.

boreal ibex
stoic fjord
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Is the video driver up to date?

boreal ibex
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What's odd is that there isn't even an Engine Error

boreal ibex
stoic fjord
boreal ibex
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Is there a maximum resolution or something of that note?

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Could be some weird source jank

stoic fjord
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As far as your video card supports. We do have triple monitor support, but I'm not sure if there can be some weird interaction with nVIDIA Surround

boreal ibex
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Oh that's annoying I can't send images in this chat

stoic fjord
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While an engine dev can access your crash report, can you try running the game with -condebug. It should print a console.log into your game folder (Momentum Mod Playtest/momentum)

boreal ibex
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Will do

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Just going to reboot first, standby

stoic fjord
boreal ibex
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Well, wouldn't you know it, now the game runs? Guess all I needed was a reboot (which is odd, considering it was the only thing I launched when I powered on my PC initally)

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Still, thank you for the help!

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I do wonder what the crash reports I sent said. Does the game save them locally?

stoic fjord
boreal ibex
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What file format are these crash dumps? (Or is it literally just the memory content?)

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(Although this might just be my current playsession, directory structure is a bit odd)

stoic fjord
orchid shellBOT
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Enabling Sentry Crash Dumps

We use Sentry (https://sentry.io/) for handling crash reporting. It provides us with detailed analysis of exactly what was going on when your game crashed, and is the fastest way for us to determine why it crashed.

Momentum will ask for whether you want to enable Sentry crash dumps on first boot of the game, and if enabled, will send us crash reports containing the path of your game install on disk, very basic hardware stats, and what Steam account you're playing on. Users are completely welcome to opt-out of this, but that will make it much harder and slower for us to respond to any crashes you report to us.

If you want to enable Sentry, go to Steam\steamapps\common\Momentum Mod Playtest\bin\win64\_sentry and delete the user-consent file. Then, when you relaunch the game you'll see a dialogue asking if you want to enable it.

boreal ibex
sinful gorge
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I think it is windhawk messing with stuff (again). (Not our stuff though)

trim flame
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I also get the bug but I don't get any crash report (Game worked yesterday)
9700X, RTX 5080, Windows 11 Home Single Language 24H2

pallid plover
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I'm also getting this bug, game just closes after the splash screen

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Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
AMD Ryzen 7 5700X3D, RTX 3080

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I've verified the files, restarted my computer, and tried some launch parameters, but nothing I've tried works