#Mouse issue
1 messages · Page 1 of 1 (latest)
Log a ticket with support and send the link, along with a DxDiag file
https://support.rebellion.com/hc/en-gb/requests/new
How to create a DxDiag
https://support.rebellion.com/hc/en-gb/articles/4777014837917-How-do-I-create-a-DxDiag-txt-file
What is a DxDiag file?A DxDiag is a diagnostic file that helps us to determine what might be preventing your game from working as it should.It can tell us whether your PC meets a game's minimum req...
As Gerintium says log a ticket with support but try verifying the games files as well
okay thanks
There is something else you can try...if you're on Steam or Epic you can delete the files slot0.sav and slot1.sav.
Your save files are located here C:\Users\YOUR PC\AppData\Local\Atomfall (change 'YOUR PC' to whatever your PC is called)
in that folder is a folder called PC_ProfileSaves and in this folder is a numbered folder this folder contains your saved games.
Copy the files slot3.sav to slot13.sav to another folder (these are your saved games)
Delete these two files
Start the game and see if that fixes the issue (you may need to reconfigure your settings)
Hi
Yeah but i play on pc xbox app but thanks for your help
Hi
This could still work...the game pass saved game folders are here C:\Users\YOUR PC\AppData\Local\Packages\Rebellion.Windscale_2vbwqmt31j4mr\SystemAppData\xgs\Long numbered folder\
In this folder you will see other folders named Save00, Save01 etc.
Delete the folders Save00 and Save01 Don't delete anything else as
the other folders are your saved games.
Restart the game and see if that fixes it.
I did it and it still isn't good
You could wait to see what support have to say if you've contacted them already or you could try the more drastic measure of uninstalling and reinstalling the game (but back up your saved games first). I'd wait for support to come back to you as the uninstall/reinstall is probably the last resort. Sorry I couldn't be more help
Thank you very much for the help, if needed, I will delete it and download it again 100 times.