support-en

[outer gate]

If you don’t have any problem please go to chat #chat-en

[trail mauve]

contact @gusty bridge please

[dusky jungle]

Can you remove it 🗿

I talk to him onlly 2 times

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[outer gate]

<@&675070424748654593>

@dusky jungle

[dusky jungle]

Thankyou bro elchef helped me

[outer gate]

It’s good, Have a nice day sir .

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[dusky jungle]

🫡 ❤️

[proper ginkgo]

anyone know how to cancel premium

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[proper ginkgo]

there's no edit or cancel as FAQ suggests

[outer gate]

Hello, Are you mean to cancel auto renewal?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[proper ginkgo]

Yeah

[outer gate]

Open a ticket from here #premium-support , they will ask you for your email, your payment method, and the reason for requesting to cancel the auto-renewal.

[proper ginkgo]

Why can we not cancel ourselves? It's not legal in many countries to subscription trap.

[outer gate]

There is a problem with this, and you need to open a ticket to cancel it.

[mighty mountain]

Hi, Can you tell which logs appear in the probot server logs option?

[outer gate]

Do you mean what things ProBot can log? Like bans?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[mighty mountain]

No if i have setup pingcord logs for server logs which logs bot will send?

[outer gate]

ProBot

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[kindred belfry]

How can I obtain credit through legitimate means to buy or sell without getting blacklisted Are there any prohibited items? I want to know what they are

[outer gate]

You cannot buy or sell credit in exchange for real money, mobile balance, or anything that can be converted into real money.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[kindred belfry]

What about Nitro Gaming? Selling or buying it Does that count as being on the blacklist?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[outer gate]

General trading is permitted.

[robust fox]

I can't manage my premium account and my server's bot says I don't have premium, but the charge came through

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[kindred belfry]

Ohh thx brother Anas I was worried about that

[outer gate]

anytime!🌹

[kindred belfry]

♥️

[solid copper]

Hi all I did get a nitro and I didn’t get it so what should I do ?

[rich nest]

Contact the staff team that you recieved it from

[frozen socket]

Which one for xp

the /top and feautur

[frozen socket]

<@&675070424748654593>

[brave topaz]

Both

[obsidian oyster]

Both will give you an excellent result

[supple crater]

Hello brother, I have a problem, can you solve it for me?

@obsidian oyster

[obsidian oyster]

Yes of course!

[supple crater]

I don't know why I can't send you credit or send me can you fix it for me

@obsidian oyster

[obsidian oyster]

What credit are you referring to?

[supple crater]

C

P

This bro

Look

[obsidian oyster]

You have to go to the Probot website!

and in your profile

at the bottom it says daily credits

[supple crater]

I can't send or be sent anything

[obsidian oyster]

Are you getting an error message?

[supple crater]

I don't know

[obsidian oyster]

Go here https://probot.io/es/transactions and send a screenshot please!

From there it should allow you to make transactions, but let's see what appears.

[supple crater]

@obsidian oyster

Look

[obsidian oyster]

Oh, okay, I understand now.

I'm getting that error too.

I just mentioned it to see how it's going to be resolved, and if it's in the next few hours, it's not something isolated to you!

As soon as I know about the correction of that error, I will let you know right here.

[supple crater]

Ok bro

[obsidian oyster]

sorry!

[supple crater]

@obsidian oyster

You can treat it, brother

[obsidian oyster]

Hey, look, they just fixed the daily error for me. Try using this link and see if you get the error.

https://probot.io/daily

That fixed the error for me, let's try yours!

[obsidian oyster]

Perfect, right?

[supple crater]

Yea

[obsidian oyster]

Great, I'm glad!

[supple crater]

I can't see it now

[obsidian oyster]

Do you need anything else?

[supple crater]

My brother can't send me credit

[obsidian oyster]

Wow, are you still getting that error, or why isn't it working? If you can, show me.

[supple crater]

Look bro

@obsidian oyster

[obsidian oyster]

Okay, give me a moment!

[supple crater]

Ok

@obsidian oyster givet

[obsidian oyster]

I just saw that you are blacklisted, that's why you can't use it

[supple crater]

Well, what's the reason for the brother?

@obsidian oyster

[limpid tendon]

<@&424428808951824406>

[obsidian oyster]

I'm checking it

[obsidian oyster]

https://discord.com/channels/224308865427046402/1004836965276987443

[limpid tendon]

? I dont have access ->

[obsidian oyster]

You should contact @gusty bridge

on dm

[limpid tendon]

<@&675070424748654593> coul you please send to me bank details for SEPA payment? I would like to pay

[obsidian oyster]

I already saw it, the code has expired.

[limpid tendon]

but you don wrrite the expiration of code :/

in priamry message

[obsidian oyster]

You can only pay with those payment entities

[obsidian oyster]

I've already seen it, sorry, we forgot to include the expiration date.

[obsidian oyster]

Does your bank not appear in the search results?

[limpid tendon]

this is no likeable from ProBot post the code without expiration - I think that I have a time to discuss with others people in my team

[limpid tendon]

sorry bro, I am not from USA, I from Czechia so yes, dont not appear my bank in results

[obsidian oyster]

I'm sorry about that, next time it will be

[obsidian oyster]

So you can't use that bank, you can't pay any other way?

[limpid tendon]

give me a sec, I will try it of course

[supple crater]

I called him and he said to ask for help here

@obsidian oyster

[obsidian oyster]

Great, thank you!

[obsidian oyster]

Can you try this option and talk to him? And let me know what he says.

[supple crater]

because i'll try it

[obsidian oyster]

And I'll send you directly here?

[supple crater]

Yes

[obsidian oyster]

I'll look into it another way; in the meantime, if you can, try a different option from Danny and let him know.

[supple crater]

I can't

See if you can't treat me bro

[obsidian oyster]

Yes, no problem! I'm working on it, trying to find out why you're on the blacklist since I don't have much power, haha.

[supple crater]

Ok

Bro

[obsidian oyster]

I've been told that you should try another option; they want to know the reason for your blacklisting.

It must be through Danny

[supple crater]

My brother, I swear I don't know why I'm on the blacklist

I haven't done anything wrong

[obsidian oyster]

I understand, sir. I don't have much more power, but I've been told you should try every possible option to review your motive with Danny. I'm soo sorry.

[supple crater]

he doesn't answer

Dunny

[obsidian oyster]

Refresh Discord and try closing and reopening the chat with it; that's really strange because it's working for me.

[obsidian oyster]

You are awaiting contact from a higher staff member! You have been warned.

[rapid lava]

why not all you gotta do is get inside your bot server panel, find the json file or the database and search my server id then grab the data

like no big deal

cause i'm not paying 40$ a year for something i can code myself

[brave topaz]

We could even create a button for it but it's not something we are going to do, sorry

[thorn mortar]

Wsp

[obsidian oyster]

ey

[thorn mortar]

Can you be my gf @brave topaz

[limpid tendon]

nothing, from europe from my bank its not working my debit and my credit card

so I need send money via SEPA payment

[thorn mortar]

Yo, would you like to be my gf?

[obsidian oyster]

what?

[brave topaz]

@thorn mortar head to #chat-en if you dont need probot support

[thorn mortar]

is this support?

am sorry

i didn't know

[trail mauve]

🙏🏻

[obsidian oyster]

Sorry bro, but you have to do it through one of the payment platforms listed; it can't be any other.

[nocturne flax]

I'd like to be able to clear more items using /clear than the maximum of 500.

[obsidian oyster]

That's all we can do, but thanks for the suggestion, we'll keep it in mind.

[covert harbor]

is something wrong with the dashboard?

bought premium tier 2 a few mins ago and cant use anything

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[outer gate]

<@&675070424748654593>

[brave topaz]

User already has an opened ticket

[outer gate]

Do you have a bit of time to talk with me in private?

[brave topaz]

DM me please, I usually respond within some hours

[outer gate]

[rapid lava]

ok i'm having troubles with adding probot to the server

not giving me the link

to invite it

[outer gate]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

What problems do you have? You must have access to add external applications on the server you want to add

[obsidian oyster]

https://probot.io

[rapid lava]

don't worry i fixed it

[obsidian oyster]

Oh okei nice!

[rapid lava]

it's good probot used to say everyone's levels in my levels channel now all i gotta do is make my bot copy the levels from there to it's own levelSystem for everyone

great tactic from you guys but yeah not paying that amount a year

[outer gate]

<@&675070424748654593>

[obsidian oyster]

Hehe it is intended to have the best bot most complete and that works better, that must be paid for 😉

[obsidian oyster]

What do u need?

[rapid lava]

i mean i understand since your bot runs on too many servers but i have only one custom bot that runs only for one server so i really don't need other bots it feels unnecessary

[obsidian oyster]

You're right about that

[velvet dome]

i need help

help I lost my account, specifically my password, please speak slowly, I don't know the language

[obsidian oyster]

hello

[velvet dome]

hello

[obsidian oyster]

I'll try to help you, did you lose your Discord account?

[velvet dome]

Where is the help here? From Discord? Am I in the wrong place?

[obsidian oyster]

You're in the perfect place to get help with your problem.

Tell me, what's the password you've lost?

[velvet dome]

I lost my password to the Anarchy GG server

[obsidian oyster]

Does it have any relation to Probot?

[velvet dome]

yes

no

wait

[obsidian oyster]

Okay, no problem

[velvet dome]

I received an invitation to this server, when I sent a ticket to the server it redirected me here

I don't know what to do

[obsidian oyster]

Which server did you send a ticket to?

[velvet dome]

Anarchia Smp boost us

and what now?

[obsidian oyster]

what did you lose your password?

[velvet dome]

I forgot

[obsidian oyster]

so

If you've opened a ticket on a server and they've sent you here, but you don't know what the lost password is for, I can't help you.

[velvet dome]

I understand, I'm sorry for wasting your time, goodbye

[obsidian oyster]

No! Not at all, it hasn't wasted my time. I hope you understand. I'll be here to help you with anything else.

[hazy linden]

How to report someone selling credit with real money

[obsidian oyster]

report your user to Discord

Right-click on your profile

[outer gate]

@obsidian oyster how?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[outer gate]

If someone is selling credits for real money, they must contact: @gusty bridge

[hazy linden]

Thanks

[obsidian oyster]

Yes! That's perfect.

Furthermore, you can also report that user to Discord this way!

after reporting it to Danny

[hot flame]

Uhmmmm how can I change the background

[obsidian oyster]

here aim

https://probot.io/dashboard

on your profile

[hot flame]

I bought a background...but it didn't change..

[obsidian oyster]

Did you click "use" after purchasing it?

[hot flame]

Yes

And it didn't change

[obsidian oyster]

You probably need to wait a little while, let's wait a bit and if it still doesn't work, let me know!

[hot flame]

Okayy

[obsidian oyster]

[outer gate]

But you are the ProBot staff; you have no relation to Discord’s reporting syst

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

Not currently in my price range! But what exactly do you need?

[hot flame]

It works now , thank youuuu

[outer gate]

Nothing Ty

[obsidian oyster]

You're welcome! I hope everything goes well for you!

Feli

[dreamy granite]

i need help

[obsidian oyster]

tell me

[dreamy granite]

okay so

my gf has a server and idk what she did w the bot and now we can't send our own gifs only the official ones

how can i fix this

[obsidian oyster]

She has access to her server's bot dashboard, right?

[dreamy granite]

lemme see

[obsidian oyster]

okay

[dreamy granite]

let's say she does, what then?

[obsidian oyster]

If she has access to the bot, she will have one of the options activated in the automod section.

[dreamy granite]

and if she doesn't ?

[obsidian oyster]

That should be the case; otherwise, the person with access to the bot should deactivate it.

You can see that it's using the photo option I sent you, so you can fix it from there!

[dreamy granite]

thanks for the help rogue !

[obsidian oyster]

You're welcome! I hope this helps. If you need anything else, come back here! 😉

[dreamy granite]

always !

[lime drift]

Hello my reaction are not doing what they are suppose to do they arent in right order

and they arent updating

[obsidian oyster]

Oh okai wait

[lime drift]

i just need to wait?

[obsidian oyster]

I'm going to check it and I'll tell you! Give me a moment

Anyway, see if you have it properly configured in the button section on the left in the Dashboard

[lime drift]

now they all appear but in this order

[obsidian oyster]

And he still doesn't give you the role?

[lime drift]

no its gives the roles

just out of order now

its was fine 4 hrs ago but its just did that

the message was made at 4:43 pm and its 7:33pm now

[obsidian oyster]

Okay, now I understand, that's probably a temporary bug, it will probably be working properly at the moment, for the moment wait and if it continues to happen, don't hesitate to come here!

Why does it seem that you have it well configured

[lime drift]

oh okay i will i was confused cause i had 5 another react roles and its didnt happen to other ones

[lime drift]

wym?

[obsidian oyster]

I mean, it seems that you have it well configured, the problem is not yours!

[lime drift]

oh okay i let it be right now if something else happen i will come here

i hope it fixs its self

[obsidian oyster]

Of course, that's why it may be a temporary bug

[obsidian oyster]

Yeah perfect

[dusky jungle]

Dm @brave topaz

[livid hearth]

for non-probot related messages use #chat-en please, also avoid mentioning admins for no reason

[dusky jungle]

Ok sir

[livid hearth]

appreciate your understanding

[dusky jungle]

💗

[shadow crown]

Hi I want to become staff

[obsidian oyster]

Hiii, https://forms.gle/98QZk1pqoMurLhtY6 Here you can apply for it, good luck!

[glossy pier]

May I request some help with configuring the welcome messages for my server

I'm using "send an image when a user joins the server" it's sending the image with the profile but not sending the actual username of the user neither the "welcome to our server" message, they're both positioned right but I don't know what's up with it

[obsidian oyster]

Okay, can you send me a screenshot similar to this one of how you have configured your welcome section?

You may have this section unselected

[cloud kestrel]

anyone having issues this morning?

[obsidian oyster]

There are a few here and there, but we're helping them!

[cloud kestrel]

gotcha i noticed my logs arent updating at all

[obsidian oyster]

what are you talking about?

[patent lichen]

How do I earn credits in my server?
Just from chatting?

[obsidian oyster]

https://probot.io/dashboard Here in your profile, at the very bottom you'll see the option to claim them once every 24 hours!

[patent lichen]

Is there any way I can make it so chatting gives credits?

[obsidian oyster]

By talking in chat and in VC you can gain experience, and to check your progress you can see it in #commands /profile /rank

[obsidian oyster]

No! Only in that way, or if you subscribe to one of the Probot Premium plans, can you access double rewards that increase the more days you collect them consecutively.

[patent lichen]

Okay, thank you.

[obsidian oyster]

You're welcome, that's what I'm here for! I hope you have a good day.

[robust kelp]

hi, how do i set up so when they react it sets a role?

wait, i think i figured it out

[brave topaz]

self assignable roles

https://docs.probot.io/docs/modules/self-assignable-roles

[rose loom]

Hello hood morning. Is the subscription per-server ? Or one subscription and I can use it on two servers?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[rose loom]

I was told you can’t. I need a dev or an admin to answer this

[obsidian oyster]

Yes, excuse me, it's for one person only!

soo srry

[rose loom]

👍

[lean badger]

:white_check_mark: 00_une_00 banned from the server! :airplane:

[prime surge]

@elder imp can your bot delete all dms he sent to me?

[obsidian oyster]

I think you would have to delete them, if you don't look in your chat dm with you by command!

[final quarry]

how can i check each roll probabilities?

[obsidian oyster]

Hiii

[final quarry]

not the dice roll

[final quarry]

hello

[obsidian oyster]

What part of the bot do you mean?

[final quarry]

uuh

theres a server im on, and they set probot to roll some categories

lets say that there r 10 categories

[obsidian oyster]

Ajam

[final quarry]

so i want to know how much % for each to come on the roll

[final quarry]

wut

[obsidian oyster]

That can't be known exactly how far I have knowledge!

[final quarry]

aw dang

alr, thank u

[obsidian oyster]

Thanks to you, whatever you need, come back here!

[chrome veldt]

@elder imp when i try to put an image in the welcome message the text don't appear when someone join

[obsidian oyster]

Good, configure it from here at the bottom so that the user appears

[chrome veldt]

i have it on like this but this is how it appears

[obsidian oyster]

Wow, do you see it in those two separate messages?

[chrome veldt]

i have the settings on for the text to appear but it doesn't appear when i do join

[obsidian oyster]

Try to deactivate it and configure it step by step while you test, configure the background and test it, and then the following and so you will see it easier

[chrome veldt]

i'll try that right now, thank you!

[obsidian oyster]

You may be able to use this option, But the best option is what I tell you, do it little by little as you try and you will see the error

[obsidian oyster]

To you! Whatever you need, we are here

[chrome veldt]

i used the default template but no text appears also that's weird

could it be something to do with the message itself??

[obsidian oyster]

Have you selected the text section and have you written?

[obsidian oyster]

Hmm, I don't think so

[chrome veldt]

yep i used it but still same thing

[obsidian oyster]

Okei Above select, to Chanel to see if that changes

Or before text message, for a test

@chrome veldt

They have confirmed to me that it is a bot bug, it is commented to the developers so that they can start fixing it!

[chrome veldt]

oh that's okay hopefully they fix it soon, thank you for your help!

its been like that for almost 4 months now hopefully they fix it soon

[obsidian oyster]

Oh wow, and so much, we will be waiting soon for it to be so! If you need anything else, come here no problem jeje

[chrome veldt]

With pleasure!

[obsidian oyster]

😉

[unborn ferry]

Probot just announced in our server a strange message about Dyno Memberships in #general. Dyno is not in our server. All of our channel defaults are for mod logs and server logs. It was sent by "@Dyno™ #dyno-updates" but somehow by probot.

I tried googling around but nothing came up that made sense.

[obsidian oyster]

Hiii

[unborn ferry]

hi

[obsidian oyster]

Dymi and probot are from the same owner/company, you can see it was a joint ad!

[unborn ferry]

Ok but it was in my general channel.

There's no settings that allow that in pro bot that I can see.

The issue is where that announcement showed up and how I can't redirect it elsewhere.

[obsidian oyster]

It's the first time, right? Those types of ads may not be able to be handled, there are usually very few that are made!

Anyway, if I confirm that they can't change to elections, the channel will put it as a suggestion for the dev

[unborn ferry]

Ok, please put it to a suggestion or something because that shouldn't be showing up in my general channel tbh.

[obsidian oyster]

That's done! If you need anything else, don't hesitate to come here, I'll be happy to help you

[ebon wraith]

bro._.

[ebon wraith]

can you help me(;

Support Arabic He did not solve it

[obsidian oyster]

Hiii ofc

Tell me

[ebon wraith]

I took the blacklist

[obsidian oyster]

Uh

[ebon wraith]

But it's not fair

[obsidian oyster]

Did they tell you about Danny?

[ebon wraith]

Because I literally did nothing other than distribute credit to my server's administration

[ebon wraith]

Yah

It was given to each person 2m

[obsidian oyster]

I don't know to what extent that is allowed

But

[ebon wraith]

bruh for 37m why?

[obsidian oyster]

Here I can't help you much more you have to solve it with Danny, I can ask a superior about the situation only

[ebon wraith]

How long will it take Danny to solve my problem or to reply?

[obsidian oyster]

Danny answers you automatically is a bot, you have to see the reason for your black list in his dm

[ebon wraith]

Sorry my English is terrible🙂

[obsidian oyster]

Npp it’s ok

[ebon wraith]

The reason I'm here is because I received a large sum of money

[ebon wraith]

My administration distributed gifts to me

So I took the blacklist

I think it's a trivial reason ._.

and just have 26m

[obsidian oyster]

Which administrator gave you gifts?

[ebon wraith]

Gifts I give to members and use to fund activities

For interaction

[ebon wraith]

I spoke with Danny and explained my problem to him in detail. How long does it take him to reply to me?

[obsidian oyster]

I understand but, the last word is Danny and at most a superior staff so let me ask a colleague and I'll let you know here as soon as possible Okay? If I haven't told you by tomorrow, remind me

[obsidian oyster]

Danny reply instant, is a bot heh

[ebon wraith]

._.In other words technical support will solve my problem

[ebon wraith]

Ok tnx bro

[obsidian oyster]

Okay then, as soon as I know something else I'll let you know!

[delicate mauve]

hello, how can i fix "r" triggering the "The leveling system is a Premium feature. Upgrade to use this command." in my server?

[obsidian oyster]

Are you asking if you can use the 'r' key with the levels function?

[delicate mauve]

since the leveling system requires payment and the r triggers that reply, i want to turn off that reply if possible

[obsidian oyster]

Oh, of course! It doesn't allow you to do it from the dashboard section?

[delicate mauve]

where exactly? when i press leveling system it only shows the plans

[obsidian oyster]

Otherwise, from your server's configuration panel.

[obsidian oyster]

Try modifying it from your server settings! And if that doesn't work, try removing and adding the bot from the server.

[delicate mauve]

if i remove /rank does it turn off the "r" trigger?

[obsidian oyster]

Try it, I think so.

And when you delete it, press Ctrl + R

[delicate mauve]

lol how to delete it

[obsidian oyster]

On top of that, it lets you modify the permissions?

or else the probot role permissions

[delicate mauve]

still

[obsidian oyster]

That warning must be removed by the developers

I've been told that another solution would be to reduce the bot's permissions, but that would affect more commands. Let's discuss it and it will be fixed as soon as possible, okay?

[delicate mauve]

okay, do i need to do something?

[obsidian oyster]

No, you just have to wait!

[delicate mauve]

ok thank you, please note that the related server is the one in my tag, have a good day.

[obsidian oyster]

Oh, okay, perfect. We apologize, I'll try to resolve this as quickly as possible. Have a good day!

[obsidian oyster]

Check ur dm!

[delicate mauve]

Hello, i am closing my dms wait

[obsidian oyster]

okei np

[delicate mauve]

Can i send you a request or no?

[obsidian oyster]

yeep

[delicate mauve]

Done

[digital iron]

How can I fix probot not sending welcomd messages? I gave it permissions and set it up

[obsidian oyster]

Hi! Can you show me how you have it configured on the dashboard?

[obsidian oyster]

Which channel is it being sent to?

[digital iron]

My welcome channel

Thats where it should go

But nothing pops up

[obsidian oyster]

And does it have an administrator role?

and that this option is selected

[digital iron]

That option is selectdd

[digital iron]

Where do i check that?

[obsidian oyster]

Oh, sorry, hehe

[obsidian oyster]

in your server settings

Select the role called probot

and verify that it has administrator roles

[digital iron]

Yeah it says it has the administrator role

[obsidian oyster]

Hmm, that's strange, let me ask a colleague!

[true grotto]

On discord mobile ProBot started adding #0000 to every username yesterday. It doesn’t work when adding or removing roles we have to manually remove the 0s. I have tried kicking and reinviting ProBot. Is there a fix?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

From the bot's dashboard, go to your server and you need to change the configuration!

[true grotto]

Thank you! What do I change exactly?

[obsidian oyster]

Look, you probably have one of these options configured incorrectly! I recommend disabling one and testing to see if that's the culprit, as it's a strange error.

And regarding adding or removing roles, if you can, please send me a screenshot of the error or what's happening!

[true grotto]

It’s saying “invalid user” when the #0000 are there

We have to delete the #0000 each time

[obsidian oyster]

Okay, please try the settings.

[true grotto]

The only thing I had enabled recently is autoroles and I deactivated it. Still no change. Everything else has been the same. I have no idea where to begin 😔

[obsidian oyster]

Wow, that's really strange what's happening to you. How long has this been going on?

[true grotto]

just a day or so

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

Okay, and have you made any changes to the bot since yesterday?

[true grotto]

just some embed messages and buttons which I have done before with no issue

[obsidian oyster]

@digital iron

[obsidian oyster]

Does your bot respond to other types of commands?

[obsidian oyster]

Hmm, that's very strange, give me a moment

Okay, I'll try something else to help you, but let's talk on #premium-chat please!

[digital iron]

Yeah

[obsidian oyster]

Okay, thanks, it's to investigate the error

[digital iron]

Any idea when it may be fixed?

[obsidian oyster]

I honestly can't tell you the timeframe, I'm sorry, but we'll do it as soon as possible!

[finite mason]

Can I kick the normal bot once i get the premium one in?

[obsidian oyster]

You can, but I don't know if I would lose the default settings, which are free!

#premium-chat pls for the rest!

[finite mason]

There are no settings set yet 🙂‍↕️

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[true grotto]

Has anyone used the probot ticket system yet? Is it better than ticket tool?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[digital iron]

Any updates?

[digital iron]

@obsidian oyster Bot works now thanks for ur help

[soft lichen]

<@&675070424748654593> help please! The bot isn't showing this server in the list, but I have made sure they are in the server and have a role w/all perms including admin as well as being at the top of the roles list. I cannot figure out why it isn't showing the server.

[brave topaz]

We have features that Ticket Tool doesn't have, that's why I think it's better

[brave topaz]

Do you see it on the slash commands list? /

[soft lichen]

Yes but I just dont see the server in the list on the dashboard

[next pebble]

Hello , I need Help

Where Is Support ?

[livid hearth]

hi hi, how may i help you?

[obsidian oyster]

Thank you for your patience!

[next pebble]

Is my account at risk of being blacklisted For ProPot

[real mulch]

I bought premium, the payment went through but the website just says "something wrong"...

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

pls #premium-support

You'll be able to get much better service there!

[real mulch]

already opened one...

[obsidian oyster]

Oh, okay, sorry, then please wait for a colleague!

[crystal kayak]

.

[obsidian oyster]

hii

[real mulch]

still waiting for an answer...

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[real mulch]

im not because it doesnt work...

[obsidian oyster]

Doesn't it work for you to open a ticket that way?

[real mulch]

i have a ticket...

ay it finally work! but it still says i need to buy premium to use it?

[obsidian oyster]

Can you try refreshing the page?

or take the bot out and put it back in

[real mulch]

finally... i finaly got the pop-up to use probot premium...

well thx for the help tho

have a nice day

[obsidian oyster]

Likewise, we'll be there to help you with anything you need!

Have a good day too

[worldly verge]

Hi, i have an question is there way to setup block links only to certain channels? I have ticket system and when someone create a ticket he cant send a link because it is blocked, but when i turn it off they can send links to main chat etc

[obsidian oyster]

Hi

[worldly verge]

<@&675070424748654593>

[obsidian oyster]

Of course, from the configuration you can choose channels or roles to which that option is disabled, from automoderation select the category or channel in which the tickets are created

[ripe harness]

Hello

<@&675070424748654593>

I need help

With smth

[trail mauve]

hey

[ripe harness]

So

[trail mauve]

how can i help you

[ripe harness]

I wanna know how to set up modlogs

[trail mauve]

you can setup in dashboard

[ripe harness]

That's the problem

Idk how

[trail mauve]

a minute i will send ss

[ripe harness]

Ok

[stable rain]

Why i didn't get anything?

[obsidian oyster]

pls #support-ar

[trail mauve]

select your sever then scroll down, and click on logs module

[stable rain]

Ok

[obsidian oyster]

thx!!

[obtuse lynx]

I dont know the comand to advert someone

Can someone help me?

[obsidian oyster]

Yes! I'm going for it

[obtuse lynx]

Ok thanks

[obsidian oyster]

Do you mean you want to mention someone?

[obtuse lynx]

Yes, (i dont speak a lot of english)

[obsidian oyster]

The @ symbol shows you the users on your server!

[obsidian oyster]

Just so you know, we have support in other languages ​​if that would be more convenient for you.

[obtuse lynx]

Ok

Thanks

[obsidian oyster]

No problem! You know where to go for anything.

[dusky belfry]

is there any channel to see backrounds for probots

<@&675070424748654593>

[obsidian oyster]

Welcome funds?

[dusky belfry]

is there any way to put animated back round?

[obsidian oyster]

Not currently, but it is true that it could be considered for the near future.

[obsidian oyster]

Backgrounds for your profile are here! https://probot.io/store/profile

In addition, you have badges for your profile and ID.

[dusky belfry]

noo for like the discord welcome image

is there anyway i can put a aniamted one

[obsidian oyster]

Oh, okay, yes of course! You can choose it here: https://probot.io/server/

By activating the second option, you can modify it below!

I'm not sure if it can be animated, but a custom one can!

[dusky belfry]

how do i change he discord emoji to theirs?

[obsidian oyster]

Where it says avatar, it already shows up with its own.

[dusky belfry]

for me it dosent

[obsidian oyster]

Have you tried it with yourself or with another user?

[tropic prawn]

Hi , I keep getting this on pubobot When I try to save achange

It shows up X on right corner

[obsidian oyster]

Have you tried waiting a while without using it?

It's probably receiving a lot of applications.

[uneven warren]

Hello, I have a question’,
How can I use required role reactions so that only a specific role can react to my embed? For example, I set up an embed and don’t want everyone to be able to react to it

[obsidian oyster]

Hiii

[uneven warren]

Hey !

[obsidian oyster]

Hello! In the roles that you don't want to be able to react you can change the permissions from the Discord settings!

[uneven warren]

In the dashboard ?

[obsidian oyster]

Yes, the own discord Dashboard

You don't need to use probot for that

[uneven warren]

I’ve never heard of it 🥲
I m using probot and its reaction role but I Don’t know how to make it only available for « boosters » role for example I don’t see the option to put the required role « booster » so that only people with booster role can use the reaction

[obsidian oyster]

Choose your channel where the message is with the reactions, and there in the roles that you want that they can't do it take away that permission! And tell me if it works for you

[lyric delta]

hi

i got muted in this server by another lang-administration for absulotly no reason for an entire week. i tried to complain and didn't find the right channel 'i didn't mention which lang and i don't want another mute please'.

the staff member i would like to complain against has a 'master' role.

<@&675070424748654593> if i got muted escilate it even higher plz

[obsidian oyster]

Do you know which administrator he was?

[lyric delta]

i do

but with S

multible admins and among them 1 master

[obsidian oyster]

Check dm

[mint mantle]

hi, I ran into this problem, when I enter the bot commands, nothing happens on the server, it just doesn't show its commands, what should I do?

[obsidian oyster]

Do you mean that when you use the / the commands do not appear?

[mint mantle]

yes

[obsidian oyster]

Check that the bot has administrator permissions and try to add it again!

And obviously that you have permissions to execute commands

[mint mantle]

I've already removed it and added it again, it has all the rights, so I came here to find out what to do.

[mint mantle]

yes, since it's on my server

but the commands for other bots are also not displayed.

[obsidian oyster]

Oh so it's not a problem of the safe bot, you can try simply changing Discord account and doing Cntrl + R

[mint mantle]

huh, when I tried to enter the commands, I clicked somewhere, then clicked again and now everything appeared XD

In general, thank you, everything worked.

[obsidian oyster]

Haha, you're welcome, no problem, I'm glad it was fixed, these things are sometimes solved like this, have a good day, anything here we are

[tropic prawn]

No , I just invite the bot for the server , and it doesnt work me
I give him the role the right permissions still the same

[obsidian oyster]

Can u tried from another browser to see if it continues to happen?

[north lantern]

hi

why did i lose my premium

when im still paying for it

😐

[leaden chasm]

hello, i want to know how to convert from the old levelling system, to the new one

i moderate a server, and our team recently paid for the premium version, but i can not find a way to get the old xp back

[ripe harness]

bro

[uneven warren]

Hello, thank you for your reply, I set thhe channel and disabled " add reaction" for everyone but when I view the server as " everyone" role I can still react on the button

[obsidian oyster]

Hiii pls open here #premium-support

[obsidian oyster]

Okay, perfect, also deactivate that option from everyone and that's it!

[uneven warren]

It was already deactivated

everyone can't add a reaction, but they can react on the buttons

[obsidian oyster]

In the Dashboard you can manage all the level system, but do you mean that you want the old configuration?

[obsidian oyster]

Hm and there is no other similar permit that denies it?

[uneven warren]

I don't know sir, I just deactivated send emssages and add reaction

[obsidian oyster]

I'll see if there's any other way!

[uneven warren]

thanks

[wild sonnet]

Hello, I'd like to cancel my bot subscription and get a refund via PayPal. I purchased the bot a month ago and wanted to use it once, but I was charged again today. Can I be unsubscribed from the bot?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

Hello, please open a ticket for #premium-support for this!

[wild sonnet]

ok

[obsidian oyster]

thxx

[north lantern]

i cant bcs for some reason it just disappeared

[obsidian oyster]

what?

[woeful spire]

how do i get rid of an auto rule?

[obsidian oyster]

Your ticket has been created and they are responding to you!

[obsidian oyster]

in the automod section from the dashboard!

[woeful spire]

in server settings?

[obsidian oyster]

No! In the Probot settings

https://probot.io/ here

[tardy summit]

Hi, how can I let my friend manage probot dashboard if he's not the server owner ?

[obsidian oyster]

It's not possible!

[tardy summit]

Oke thank you

[royal schooner]

How do you get that thing when you first join a server, and it pops up with multiple choice questions, is it a premium or free also

[obsidian oyster]

It's a free resource that you can access directly through Discord!

[royal schooner]

What do i type to enable it

[brave topaz]

make sure the community feature is enabled for your server (server settings)

in the server settings head to the onboarding page

for further assistance you can ask in https://discord.com/channels/224308865427046402/608047244276531245 since this isn't related to probot

[ripe harness]

Bro

<@&675070424748654593>

Someonehe

Help

[obsidian oyster]

Hiii t

[ripe harness]

With adding modlogs

[obsidian oyster]

Tele me

[ripe harness]

Modlogs

Bro

Just join my server and add them

Pls

For me

@obsidian oyster

Bro

Modlogs

Help with them

[obsidian oyster]

Yes, sorry, I'm here now, look

You just want the logs for your server, right?

https://probot.io/ enter here

Add it to your server and configure it yourself here

[ripe harness]

Huh

Bro

Do it for me and leave

I'm too stupid for ts

[obsidian oyster]

What my colleague dymi told you looks something like this

[obsidian oyster]

But if I add the bot, then you won't be able to edit the settings.

If you want, I can teach you step by step, it's easy, I'll help you.

[ripe harness]

Ok

[obsidian oyster]

Let's do it!

[ripe harness]

Ok

@obsidian oyster ????????

[obsidian oyster]

Enter the link and enter your Discord account.

Next, you will see the button in the middle to add it to your server

[ripe harness]

I alr have it set up

I've used it before

[obsidian oyster]

Then, go to your server and click on the "logs" section.

And there you choose the channel where you want the logs to go, and you also choose exactly which ones you want to be sent.

here

[ripe harness]

And where's the channel option

[obsidian oyster]

this

[ripe harness]

I mean the logs channel

[obsidian oyster]

You must create it on your server

Then refresh the bot's page with F5 and you'll see it.

And if you don't write the name

[ripe harness]

Who asl

Ask

[obsidian oyster]

In this section, does it show you the channel where you want the logs?

[ripe harness]

No

[obsidian oyster]

The channel has some symbol or something, or a different font; that could be why.

[vague coral]

How to change profile bio

?

[obsidian oyster]

You need to get daily credits from the probot page!

[jolly kettle]

is there anyway to buy the lifetime pro bot? <@&675070424748654593>

[obsidian oyster]

Not at the moment, the plans listed are the only ones available!

[last grail]

Do custom emoji's not work for star-board?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[last grail]

I bought prem just to try it

and it just doesnt work when set to a non-standard emoji

[obsidian oyster]

pls #premium-support

[last grail]

It was an animated emoji that exists on the same server

[stoic panther]

Hi, I'm having a problem with the welcome message form. When using the "Send an image when a user joins the server" function, my username and text aren't displayed. Can you help me solve this?

[obsidian oyster]

Can you send me a screenshot of your welcome settings?

[sudden junco]

I'm having some issues with the welcome messages and when someone leaves the server. I've written some text, but it's not showing up in the welcome message. In the leaving message, I added [user] after my text, but that's not showing up either.

[obsidian oyster]

Can you show me your current configuration?

We're aware there's a problem with that anyway, but let's see if there's a simpler solution.

[sudden junco]

Sure wait a second

[obsidian oyster]

okay

[obsidian oyster]

Yes, that's the error we have in mind. It's been reported to the developers, sorry. For now, can you try other configurations? It's working correctly for me.

[sudden junco]

Thank you, I'm a little busy at the moment.

[obsidian oyster]

Okay, no problem. If we find out anything, we'll let you know. And if you can, I recommend testing the settings later when you have a chance.

[sudden junco]

Yes, sure thank you.

[mental birch]

hello

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[mental birch]

i paid 3 times by mistake for the same subscription

[obsidian oyster]

Pls Go #premium-support

[nocturne flax]

For example, if I subscribe to ProBot Premium for one month and I don't pay for the second month, will you give me a little more time?

[lost lichen]

Hello friends. I have a question. I run an alliance in a game. Someone who doesn’t have admin access in discord, wants this bot. So I invited it. How do I give him access to configure it, without making him an administrator?

[obsidian oyster]

Yes, 3 days

[obsidian oyster]

They have to add it from the website, just like you did but to control it they have to put it on the server

[scarlet barn]

does the bot not do levels anymore? noticed ppeople havent been leveling up since febuary

[obsidian oyster]

That feature now belongs to the premium plan!

[scarlet barn]

thats crazy

[obsidian oyster]

The plan has also improved overall.

[sharp drift]

<@&675070424748654593> Can someone check my account please? My account doesn't have premium anymore despite my subscription still being active

[obsidian oyster]

pls #premium-support

You'll be able to get better service there.

[sharp drift]

I can't because I dont have access

Because Premium has been taken off my account, despite my subscription still being active

[obsidian oyster]

Oh, okay, wait until a higher-ranking colleague can review it, okay? I'll let them know so they can look at it as soon as possible.

[pulsar bronze]

I want to create a shortcut to delete text on my server. For example: Write the letter "M" and write how many words to delete. For example, write "M" and delete the last 10 words.

[sharp drift]

Can my acces be reinstated in the meantime please?

Looks like it got revoked over a week ago

[pulsar bronze]

Whoever replies to my comment, please reply.

[sharp drift]

If I'll get better support in the premium tier and I'm a paying subscriber then surely I should get access...

[obsidian oyster]

I can't do that, sorry. I'll wait until a colleague can look into it.

[pulsar bronze]

@obsidian oyster

[obsidian oyster]

That's not possible!

[pulsar bronze]

I am inside a server and I am present in it

[obsidian oyster]

Does it have a premium plan?

[pulsar bronze]

I want to do the same as them: write the letter 'M' 10 times and delete the last 10 words.

Do you want me to take a picture of you?

[obsidian oyster]

Yes, show me so I can see what it looks like.

[pulsar bronze]

Ok

I am an Arab and it says "1 message deleted"

I wrote a random message and wrote the Arabic letter "م" followed by a number.

[obsidian oyster]

Yes, I understand.

[pulsar bronze]

do you know ?

[obsidian oyster]

I'm trying to figure out how to do it, but I'm not sure if it's part of the premium package.

[pulsar bronze]

I don't expect it to be a premium package.

They have a bot programmer who's my friend, and I don't know how he did that.

[obsidian oyster]

Okay, I'll check it.

[pulsar bronze]

Okay, we await your reply.

[obsidian oyster]

You have the /clear command followed by options you can choose, and that deletes the latest messages.

Something like that, look

Delete the last 3 there; you can filter by user, role, etc.

seconds later the command message is deleted

[pulsar bronze]

I know this exists, but I'm an Arab and I need to make a one-letter abbreviation, and it's from my native letter, which is the letter 'م'.

Example with the word "my country": م 10 The last 10 messages will be deleted

Do you know that?

[obsidian oyster]

I'm sorry, but I'm not familiar with that function. If it's easier for you, ask support-ar so they can help you better. I'll look into it, but I don't know about it right now.

[pulsar bronze]

Okay, what country are you from?

[obsidian oyster]

Spain! haha

But I'll still try to help out here.

[pulsar bronze]

I am the Kingdom of Saudi Arabia

[obsidian oyster]

oh wow

[pulsar bronze]

Do you know Prince Mohammed from Salman?

[obsidian oyster]

Hmm, I think it sounds familiar.

[pulsar bronze]

What does "familiar" mean?

[sharp mica]

Hi what's new

[obsidian oyster]

acquaintance

[obsidian oyster]

hii

How's everything?

[pulsar bronze]

You mean you don't know him?

[obsidian oyster]

That sounds familiar.

I don't know how else to say it, hehe

[sharp mica]

Good Question everything Is Still Good

[pulsar bronze]

You see my profile picture, this is it, may God protect him.

[clever mica]

Please go to #chat-en if you want to discuss topics unrelated to the ProBot.

[obsidian oyster]

That's good, hehe go #chat-en !

[clever mica]

?

[lean badger]

:white_check_mark: **@cr7092119 warned! **

[clever mica]

#chat-en .

[sharp drift]

any update?

[obsidian oyster]

For the moment, he does not forgive.

[obsidian oyster]

hii

#support-ar

pls

[azure ice]

Can someone assist me in removing this subscription please

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

Please #premium-support you'll get better service there!

[azure ice]

Done

[vale kraken]

K

[obsidian oyster]

Perfect, they'll take care of you as soon as they can!

[vale kraken]

'

[obsidian oyster]

bro

to

stop spamming

[inland forge]

Hi. The Probot control panel isn't working, but Probot is still running on the server. When I access the control panel, it says "this server needs setup." Could you please tell me how to resolve this issue?

[obsidian oyster]

hello good

Can you show what you see when you open a photo?

[glacial tartan]

There is one of my servers that is not online but it is offline and we have tried to bring it online many times but it won't wake up it is dead and

[obsidian oyster]

Have you tried trying to add it to another server?

[glacial tartan]

it still runs normally on other servers but on my server it doesn't work

[brave topaz]

Server ID please

Can you check if it's fixed now? @glacial tartan

[glacial tartan]

it is still offline

[glacial tartan]

It said it needed setup and I put it in the server and it stopped working

[obsidian oyster]

Wow, but how weird

[glacial tartan]

I don't know if there are many servers that are used normally, but only mine is not running and my girlfriend is crying.

🥹

[obsidian oyster]

It's just that right now it's working for me that's why I say it

[glacial tartan]

Is there any other way?

[obsidian oyster]

Yes, of course you have to see a way, let's see as soon as I can dymi will check it that I can't do much more hehe

[warped hollow]

Hello, the bot has been offline for 6 hours. I came here to find a solution because the Arabic technical support is bad.

[glacial tartan]

okay

[glacial tartan]

Is this a problem on my server side?

[warped hollow]

Yes

[obsidian oyster]

Yes, but don't worry, why will you have a solution

[glacial tartan]

Do you need to go to our server to edit?

[warped hollow]

Is there a solution to the bot problem?

[glacial tartan]

We are trying everything and have let the bot out and back in and it's still offline

[glacial tartan]

You can use Arabic to talk to me, it's okay

[warped hollow]

why?

[glacial tartan]

Because I can translate

[graceful phoenix]

#support-ar +

[warped hollow]

Why? I don't want Arabic support.

[glacial tartan]

haha

[glacial tartan]

When will the internet connection be restored?

[warped hollow]

I don't know, haha

[obsidian oyster]

He might, but he'll tell you later.

[glacial tartan]

ok thank you

[obsidian oyster]

np

If you want to talk while your problem is being reviewed #chat-en

[minor shell]

hello i have the "this server requires setup" issue. i tried everything :
re invite
give all permissions
move to top of hierarchy

[obsidian oyster]

Can you send a picture?

[minor shell]

here you go

[obsidian oyster]

When you press that button that appears

[minor shell]

button?

[crystal kayak]

H

[obsidian oyster]

Yeah “continué with discord”

[minor shell]

i pressed it. went with the steps again and gave authorizations and still the same

[obsidian oyster]

Okay, I understand now.

It happened to me too, and it was fixed by trying a different browser.

[minor shell]

same with opera gx. it only does that with one server. works fine on the 2 other servers

[obsidian oyster]

That's very strange. Could you send me your server ID via DM and I'll send it for further investigation?

[swift parrot]

I have the same problem.

[obsidian oyster]

Okay, each of you send me the server ID where this happens and I'll pass it on to my colleague.

I already have it, don't bring that kind of thing around here, be careful!

[swift parrot]

Did you get the server ID?

[obsidian oyster]

yes

[swift parrot]

Well, I'm waiting, because without the probot everything stopped in terms of records, as well as requests and monitoring, unfortunately.

[obsidian oyster]

Okay, but sorry, this is going to take some time, I don't know exactly how long, but your IDs and your server IDs are noted down.

[swift parrot]

Thank you

[obsidian oyster]

np

[tough hawk]

I am having a problem with the dashboard it just constantly reloads, Also as this happened an obvios spammer that dropped a dozen spam messages in like 2 seconds was not blocked by automod.

[obsidian oyster]

Does it constantly take you to this screen?

[tender trench]

Hello, I am blacklisted and I want to know the reason for it

[obsidian oyster]

go @gusty bridge dm pls

[tender trench]

I did and it said I am blacklisted and idk why

[obsidian oyster]

Keep trying to tell him through his DMs, please. It must all be handled that way.

[tender trench]

Okay thx

[obsidian oyster]

you're welcome

[tough hawk]

No I get this
Constantly

[obsidian oyster]

Okay, I understand. Could you try another browser and let me know how it goes?

[tender trench]

But how?

[fickle reef]

You can reply there, don't bring those matters to this server please

[tender trench]

Ok

[obsidian oyster]

Thanks for understanding!

[tough hawk]

I reloaded the dashboard a few time and it has started working now

[obsidian oyster]

Really? Well, I'm very glad. Sometimes these problems have strange solutions.

For anything else, come back!

[minor shell]

i just noticed the bot is offline in the servers member list. is this normal?

[obsidian oyster]

Oh, we're currently experiencing that issue with several users; we've been notified.

[velvet echo]

probot in my server is offline why what is wrong ?

and i check status channel and i didint see an announcements about it is this problem just for me ?

[obsidian oyster]

We are aware of the error, we are reviewing it and you will be notified as soon as possible!

[velvet echo]

thanks

[pulsar bronze]

?

[obsidian oyster]

#support-ar pls

[pulsar bronze]

It's normal, nothing makes a difference.

What is the reason?

[obsidian oyster]

Okay, no problem. Can you try pressing Ctrl+R and trying again?

[obsidian oyster]

Can you try typing the role name instead of pinging it?

And you tell me what happens.

[idle gyro]

@obsidian oyster

Why is Probot offline and when will it be online?

[north pewter]

Can someone help me with something?

[obsidian oyster]

We are currently reviewing those problems; we are aware of them.

[obsidian oyster]

Tell me what you need.

[north pewter]

Sorry for the delay, but my question is: I added Probot to my friend's server, but even though he gave Probot administrative privileges, I can't configure it to send welcome messages

[obsidian oyster]

Have you tried giving it to him several times or reloading the page?

[dawn matrix]

probot offline in one server, but is online in another. im not the only one with this exact issue atm right?

[obsidian oyster]

It is happening to more people we are aware of it we will fix it as soon as possible

[dawn matrix]

i appreciate the reassurance goat

❤️

[obsidian oyster]

Np

[sharp drift]

Still no update <@&675070424748654593>
Where is my premium?!

I don't ahve a ticket open

I don't have the premium role so I can't open a ticket

Because my premium has been wrongly removed despite my subscriptions still being in place

[obsidian oyster]

Oh, okay, I know which one it is.

[sharp drift]

So can this be sorted today please?

Otherwise I'm cancelling my subscription and I'll be requesting a refund

[obsidian oyster]

I can't do any more.

I've mentioned it to my colleagues so they can help you as soon as possible.

[sharp drift]

It shouldn't take over 24 hours for my premium to be reinstated when I've paid the subscription

It shouldn't have been removed in the first place

So how long is it going to take?

[obsidian oyster]

I can't tell you exactly, but as soon as possible, you may be given extra days once it's reviewed.

[fierce anvil]

Your website says you offer 24/7 support though. Is that not true? We've had issues with the bot for over a week, and have been asking for help since yesterday. Can't be that you're paying for services not rendered.

[obsidian oyster]

I understand but right now there are several bugs that are being worked on, I apologize but for the moment I can only tell you to wait

[foggy schooner]

Hello

[fierce anvil]

Where is the communication regarding that? I know you are trying your best. I understand you personally can't really say much at this moment in time. But if there's bugs and the team is aware of this, why is this not being communicated proactively BEFORE people have to chase down support staff?

[obsidian oyster]

Hi

[obsidian oyster]

I will tell you to take that into account, to inform from the first moment

[fierce anvil]

I appreciate that. Can I assume that the team will be in contact with Synergeh regarding his subscription without him having to continue asking for updates then? Seems like the least frustrating option for all parties involved.

[obsidian oyster]

Yes, that's how it will be, I already sent his ID so they can contact him as soon as possible!

[fiery glacier]

Probot doesn’t load up

Why

[obsidian oyster]

Try reloading Discord

Because it works for other people, right?

[fiery glacier]

It’s happening for everyone in the server

[obsidian oyster]

sets a background from https://probot.io/store/rank

[glossy roost]

why is the probot not working?

[obsidian oyster]

It's an active bug, we're aware of it.

[glossy roost]

Just wait?

[obsidian oyster]

yes

[obsidian oyster]

@waxen gull You should discuss that topic completely with @gusty bridge in their DMs

[copper walrus]

What's the problem i do everything but steel like that

<@&1229439428775247984>

[obsidian oyster]

#support-ar best help for u i think

[copper walrus]

@obsidian oyster

[obsidian oyster]

Don’t tag me pls

[copper walrus]

Ok, what's problem brother?

[obsidian oyster]

That error is being reported to the developers, soon the current status will be reported, does it work with other servers? There are people who have been solved by reloading the page

[copper walrus]

I reloaded but not solved it works on other servers but my own server not working

[obsidian oyster]

Okay, that's what I was afraid of. At the moment we don't know of a solution, sorry. They're looking into it and it will be fixed as soon as possible.

[copper walrus]

Okey

[void portal]

Hello ProBot support, Can you please tell me how to make "twists" for servers? That is, with the help of the command, the feature turns, and it falls with some chance. As in the photo

[obsidian oyster]

What command is that?

[void portal]

I don't know, I want to figure it out. I only saw this on several servers

[obsidian oyster]

With the premium part that's why I say it

[sharp drift]

Still nothing...

I'm losing my patience with this, I've paid for a service that I'm not receiving

[crystal kayak]

H

[feral valve]

@mortal flax

[obsidian oyster]

@gloomy wren In the premium part there are autoroles for invitations, but exactly what you say seems to me not

[gloomy wren]

alright, no worries - thanks!

[obsidian oyster]

urw

[limpid rover]

Hello.
I would like to ask for help. The probot is on the server! However, it has not been working since yesterday. I fired it and then called it back. I gave it permission, but it does not detect anything on the website. What can I do?

[obsidian oyster]

hello good

We are aware of this, and the developers have been informed so they can fix it as soon as possible.

More people are in the same situation

[limpid rover]

Thank You

Okay

[obsidian oyster]

thank you

[analog trellis]

Why am I getting charged for probot when probot left my server on it's own?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian oyster]

They will assist you with your ticket as soon as possible; in the meantime, please check if you have cancelled your subscription.

[analog trellis]

Not cancelled I was just charged for it today actually

[obsidian oyster]

Hm Okei, wait for the ticket pls

[analog trellis]

oh yeah I definitely will

[obsidian oyster]

[snow aurora]

hello i got banned from th website littery didnt do anything expt entrering to edit the automod thing
error 1015
can anyone help me ?

[obsidian oyster]

Pls Go @gusty bridge dm

[snow aurora]

ok thx

[obsidian oyster]

Np!

[regal raft]

this bot sucks

[obsidian oyster]

Ey, u can read this! #support-en message

[snow aurora]

Oh Thx again

[obsidian oyster]

urw

[placid salmon]

Can we please get an announcement sent out when the bot is fixed

[trail mauve]

HEYA! i suggest it to the managers

[placid salmon]

Thank you ❤️

[fiery wave]

Hello. The Probot on my server is offline. What can I do to fix this problem?

[obsidian oyster]

We are aware of it, you are not the only one as soon as it is fixed we will be notified!

[fiery wave]

OK, thank you very much

[obsidian oyster]

urw

[midnight creek]

How to get on the page that’s make you can add an reply ….

[obsidian oyster]

What?

What do you mean?

[naive bane]

i have a prplm in pro bot

when i add this bot

[obsidian oyster]

tell me

[naive bane]

it joined offline

[obsidian oyster]

We are aware that this is happening to more people.

We'll let you know as soon as it's ready. It's only happening on one server, right?

[opal oriole]

same

[naive bane]

i think it is mistake from the boot

[devout reef]

P 494969966467088384

[obsidian oyster]

what?

#support-ar

[hot coral]

I was muted through a bot in the chat for 10 years, then they wanted to remove the mute, it was removed, but after re-entering the voice channel, it muted again. How can I completely remove the mute forever?

<@&675070424748654593>

[obsidian oyster]

Every time you get into the voice channel, do you mean?

[hot coral]

yes

[obsidian oyster]

U can do this

/unmute voice user:@ur user

[regal heron]

c

[swift parrot]

The bot will last about a week and it is not working on the server while my other servers are working well and you have been contacted, but the problem has not been resolved, please solve it as soon as possible because we need the bot

[fickle reef]

#commands

[fickle reef]

You just have to wait, and send your server ID here

[swift parrot]

Server ID
1487763265424462037

[obsidian oyster]

[odd dagger]

Hello! could someone help me with the subscribtions? i don't understand whats the difference between teir 1 and 2

[hot coral]

It only unmutes once, as soon as I leave the channel and enter again it mutes again

[mortal pulsar]

ProBot has stopped working on my Discord server—what could be the cause?

[olive lily]

Starting last week, my bot stopped sending welcome messages, and whenever I went to check what happened on the dashboard, this message appeared, and even if I tried several times, it never worked.

[dull folio]

<@&675070424748654593> Probot is Down?

[obsidian oyster]

Maybe in tik server yes, we are aware of it we are working!