support-en

[modest horizon]

It says I can't claim /daily for

3 years 7 months 1 week 1 day 22 hours 2 minutes

[trail mauve]

it is currently down due to consecutive updates.

[modest horizon]

Oh

Dast xosh

[trail mauve]

yw, next time #support-ku 👀

[fluid flower]

Thanks @trail mauve I repeated the process with Firefox (original attempt was with Chrome) and get the same result 😭

[queen cosmos]

Is it possible to record People via a / command in VC in my server?
Bc I believe it was possible for some time

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[trail mauve]

still your server don’t showing up?

[cosmic crow]

ok thank you

[trail mauve]

that’s not possible

[queen cosmos]

Do u know a bot that can do that?

[tardy frost]

yeah

[trail mauve]

unfortunately, you can’t

[trail mauve]

tbh NO

[queen cosmos]

That’s unfortunate

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tardy frost]

i know you're just a mod and not a dev but would you happen to know if it's a technical limitation or they just don't want to let us export?

[fluid flower]

@trail mauve No, the same result as previous. Probot is added to my server, but I cannot view it on the probot.io dashboard

[tardy frost]

cus i seriously doubt it's a database issue

[trail mauve]

True, i am not a dev. As for your question, I think it's a technical limitation

[unreal jewel]

I said or

[trail mauve]

mb sorry, both plan

[trim rock]

is it possible with ProBot to create a message in a specific channel on command?

[tardy frost]

so if i filed a GDPR request they wouldn't be able to provide it to me?

[dull void]

Hey there! GDPR requests are about your personal data, not stuff within our service. Your XP is something made by us, and it isn’t something like a deletion request of your personal data.

[dull void]

Hi there! Yes, but not with a command; you can send embed messages through the dashboard.

[tardy frost]

under Article 4 (1) of the GDPR, personal data is defined as any info related to an identifiable person. since the XP data is directly tied to my Discord ID, it's therefore personal data since it tracks my specific activity.
the fact it's made by you doesn't exempt it, if it relates to me i have a right to access it

i've sent a GDPR request to the [e-mail] email, i won't be using the google form since it requests even more personal info (address) which is irrelevant since this information wasn't required to use the service as i never made any purchases

[dull void]

You are right, you may submit an email as you already did. Please note that, by submitting an email to [e-mail] or [e-mail], you are still sharing your email address.

[trail mauve]

**you can just ask for your Data not other members in your server **

[tardy frost]

yes mate i know

[trail mauve]

okay mate ❤️

[trail mauve]

it will be ez if u just copy and paste in your note xD

also global XP will not be reset

[tardy frost]

if it's a tech issue as you said and you're not able to provide me with my data then it will be an easy complaint to my DPA. if you're able to provide me with my data then it proves it's doable and ProBot is just acting in bad faith and could easily let everyone export their server's data

[rich nest]

Why are you making this difficult than it already is? We can't help that we can't share certain information, some things don't need to be a public source, please do not make this difficult or having us to deal with an minor issue when we're trying to make it easier for you, if you can't seem to respect our decision or let us make things easy for you, then theres no need to continue with this

[tardy frost]

for starters, how exactly am i "making it difficult than it already is"? making what more difficult?
and how are you guys trying to make it easier for users when i've used the bot for 5 years and there's never been the option to export XP data, which many other bots have?

[dull void]

You may wait for a response on your GDPR request. We cannot help further.

[regal venture]

I understand that I asked previously, but if my server doesn't plan on buying premium right now, but might in the future, is there any way to back up member levels to avoid deletion?

Even if we need to manually restore later

[tardy talon]

Hi my friend transfer credit for me and it doesn’t come to me

Why?

<@&675070424748654593>

[low cypress]

Can you explain more ?

[tardy talon]

My friend sent me credit but I haven't received it yet

[tardy talon]

I received it

Thx

[low cypress]

👍

[tardy talon]

Can i got invite bot link?
@low cypress

[regal venture]

Would anyone know? I am mainly sending this message because Ik that this can easily get lost.

[trail mauve]

Hi, everything resets after the 20th. Buying Premium won't restore your data. You can manually add back the XP later, but it'll be pretty hard to do it for all members

[regal venture]

So there is not a single way to export the levels of all members?

[fluid flower]

@trail mauve Please ignore, it was simply cos I didn't have Adminstrator access, I thought I did 😭 Sorry for bothering you

[regal venture]

If so, thats fine (as we have a level up channel)

But ty for the help

[trail mauve]

xD sorry i thought you’re a server owner thats why i didn’t ask you about your permission

[trail mauve]

/setlevel

[trail mauve]

https://probot.io/invite

[unreal jewel]

too late switched bots already

[trail mauve]

💜

[fluid flower]

@trail mauve I was looking to create some custome commands (a reddit told me to use probot), however on the dashboard I cannot find custom commands. Is this a premium feature?

[final void]

@trail mauve all text ranks have been deleted. now all the members from the server i manage started from level 0. why?

[unreal jewel]

It was fun while it lasted. I was mad at first but i’m cool. I see as a business this is the right step

[trail mauve]

you can do same steps for all other commands

[trail mauve]

#announcements 👀

[trail mauve]

Thanks for understanding, of course the bot will need financial support to survive :)

[unreal jewel]

Exactly. All love here

[final void]

the voice ranks will be reset?

or just texts?

[fickle reef]

Both will be reset

[fluid flower]

Thanks @trail mauve . So that is alias (a different name for the command). Is there functionality to create a brand new custom command and customise the message that it returns to the channel? Os is this functionality not part of probot?

[lean badger]

:white_check_mark: mod260544 banned from the server! :airplane:

[trail mauve]

nope we dont have custom command feature

the one i send is like custom prefix

for each commands

[fluid flower]

Thanks @trail mauve

[trail mauve]

yw mate

[lean badger]

:white_check_mark: typicalspiderguy banned from the server! :airplane:

[unreal viper]

@trail mauve Sorry for the ping, but it's necessary. 🙉

• #support-tr
• #support-fr
• #support-es
• #support-ku
  -# A whole week to fill out the form. Lol

[lean badger]

:white_check_mark: pedro2232 banned from the server! :airplane:

:white_check_mark: tvasilakoss banned from the server! :airplane:

[trail mauve]

thanks feel free to ping me 🙏🏻💜

[grim pond]

hello, when my new account will be able to transfer credits??

@trail mauve

[trail mauve]

how old is your account?

[valid prairie]

Hello, I want if I can get leveling system of my server as file json?

[trail mauve]

you mean the Data?

[valid prairie]

yes

of my server

[trail mauve]

you cant

[fervent shoal]

I'm sure you've heard it before, but I think this is really immoral decision by ProBot. I think it's unfair to the subscribers giving such little time to plan and that you have deliberately not created a way to export/download the data.
It's just.... bad people vibes.

Sure, business, costs, I get it.
There are ways to do things, though. More moral, ethical, fair ways to do things.

"In 4 days you data goes poof unless you pay and no you can't export it".
That's villainous business mindset.

[grand bolt]

soo i remeber having alot more credit
where did they go ?
my credit's transaction are not showing anything usefull

<@&675070424748654593>

[hushed parrot]

yeah it sucks. they could've at least chosen a feature to make premium that wont actively mess up peoples existing server set up, like self assigned roles or something. making that premium wouldnt destroy existing stuff, it would just mean we couldn't make more through probot. levels are part of onboarding and encouraging engagement in the community. losing it suddenly actually messes things up significantly. it's a very disappointing decision. I'm not mad that they need more premium users, I just think the way they're going about it is not great

[mystic briar]

Hi why I can’t get my daily

[faint needle]

so from the newest update that probot will no longer have a leveling system for those who can't pay right?

[fervent shoal]

Yep

• they will delete your levelling data
• you can't export it

[wanton ivy]

Hello, I saw that starting on the 20th of this month some free features will become paid. What happens if I only buy Premium on the 21st? Will everything be gone except for the 10 free commands?
<@&675070424748654593>

[covert steeple]

g

[scenic pewter]

hi guys, when my bot send the image the text and the name of the person who joined the server doesn't appear, but the background and the avatar yes

how do i solve this

<@&1229439428775247984>

[graceful phoenix]

Respect the Team: Only tag staff if it’s truly necessary!.

[scenic pewter]

it is

[dull void]

Hi there! Can you give some more insight on what went wrong please?

[dull void]

Hello! Unfortunately, if by the 20th premium isn’t enabled your server data will be reset.

[dull void]

Please read the channel’s description - You may ping the support role, not the moderator role.
This is a known issue and has already been reported to the developers ^^

[scenic pewter]

so i just gotta wait?

[dull void]

Indeed

[scenic pewter]

sorry for the ping, but i saw that this channel looks dead, some people were waiting since this morning

[scenic pewter]

aight, thank you

[dull void]

You’re welcome, have a nice day!

[scenic pewter]

you too

[gusty rover]

What is the command to make a logging system

[dull void]

Hi there! You may use the dashboard.

[gusty rover]

How's that going to help?

[dull void]

You can set up the logging system through the dashboard by choosing your server and going on the Logs module.

[gusty rover]

When I check the dashboard it js shows me random stuff

[dull void]

Like..?

[gusty rover]

Nvm I figured the problem

Thank you!

[dull void]

No worries, have a good one!

[dusky pilot]

Haaii So its saying i need to verify my discord but it is already verified like ive used probot since i started my sever

Idk how to verify something thats already verified help??

[dull void]

Hi there! Have you tried a browser refresh?

[dusky pilot]

Ive went to a new tab, and forced cloed the browser

[dull void]

Alright, could you try a different browser please?

[dusky pilot]

I dont have a different browser on my phone but i could download one

[dull void]

Oh okay you're on mobile, one moment please

If you have access to other servers, are you able to access those in the dashboard?

[dusky pilot]

Yes i can access other severs

[dull void]

Supposing that the error says "This server requires setup," what happens when you press on "Continue to Discord?"

[dusky pilot]

Thats what it give me when i try to log into probot

[dull void]

Alright, I'll open up a ticket for you so we can help further.

[dusky pilot]

Okay

[dusky pilot]

Where is the tickets channel?

[dull void]

Just mentioned you ^^

[hoary mortar]

Welcome

I want some help

[tired heath]

Hello, is there a way to export ProBot levelling data? I mean per server, not individual.

[haughty frost]

p @dusty quest

[charred hinge]

C

[solemn atlas]

When I update the Probot's automatic response and the limit becomes 10, what will happen to my already created commands?

<@&675070424748654593>

[trail mauve]

nope

[trail mauve]

hey how can i help you?

[trail mauve]

will be deleted after 20th

[trail mauve]

#commands

[trail mauve]

#commands

[solemn atlas]

What a terrible update, thanks. 👍

[tired heath]

Will export become available or do we just cope?

[trail mauve]

just copy

[tired heath]

Copy what?

[trail mauve]

there is no export man

you can copy your last xp before 20th

and paste in your note

[tired heath]

I'm not sure what do you mean by "copy your last xp and paste in your note"

[trail mauve]

you want export leaderboard data?

in ur server or what?

[tired heath]

I wanted to export all of my member's XP data for use in other bots / self made bot

[civic shuttle]

it basically means highlighting the leaderboard text and pasting it into a doc or something, no direct download unfortunately

[trail mauve]

ok thats what i really mean and talk about ** you can’t**

[civic shuttle]

yeah no export for now, maybe drop that in #1234622065810739291 as a suggestion

[simple pebble]

@versed drum

[rich nest]

What did you need?

[simple pebble]

Oh nothing just want to see him

[rich nest]

Well you can dm him, this channel is for support only

[simple pebble]

Oh srry

[rich nest]

No problem

[rich nest]

No @forest sluice And this isn't the place to ask

[tawdry aspen]

what payed version of the probot will have unlimited autoresponders?

<@&675070424748654593>

[rich nest]

payed version?

Oh

[rich nest]

Its included in both premium tier 1 and 2

[polar tapir]

Hello

[graceful phoenix]

#support-ar , #chat-ar 🙏🏻

[tawdry aspen]

Will there be a limit for possible responses per autoresponder?

[trail mauve]

nope

The limit applies to the number of auto-responders you can set up, not the number of replies sent.

[devout spade]

Why remove features that have been there forever. 😡

[grim slate]

Greed

the leveling system is one of the last unique features they have, and they understand the importance of its integration in people's servers

my guess is that the owners are going broke, so theyre forcing everyone to pay them $5 a month for features thatve been free for years

failing economy? struggle paying rent? trouble paying for groceries? WHO CARES! You dont need food or a roof over your head. BUY OUR SUBSCRIPTION INSTEAD!

[merry granite]

hi:

Auto responder will be limited to max 10 on the free tier.

limited to 10 what? messages per day? messages ever submitted?

[heavy stirrup]

10 triggers I think

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wanton ivy]

“I just bought the premium for $10, but it’s still showing that I don’t have it. Is that normal?”

Alternativ etwas einfacher:

“I bought the $10 premium, but it still shows that I don’t have it. Is that normal?”

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wanton ivy]

<@&675070424748654593>

[twin niche]

Hey @wanton ivy I would like to know if you are aware of that who is assigned to my ticket, can you help me in that?

[wanton ivy]

I m Not a Supporter

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[low cypress]

How I can help you?

[twin niche]

Oh, I am really sorry, dude for disturbing you. Forgive my carelessness, i didn't check your role just saw you were able to ping support english role which I usually don't see in most servers and mistook you as somesort of support lead.

[twin niche]

Hey, basically I here on behalf of the Administration team of a community. I was looking for some answers:

• If who is going to check my ticket and for some estimate time of reply.
• Is it really possible to get the levels data from the bot, we don't see or have any freemium bot in competition which provides leveling in bot chat and voice, so we are going for a custom bot replacing half of the mess in our community.
• If any possible partnership from the ProBot is possible, may I know the requirements?

[pale acorn]

Yeah i know, that was not my question... i wanted to know when

[frigid plover]

Hi, will the leveling be for Premium Tier 1 or 2?

[civic shuttle]

leveling is free but you'll want tier 2 if you want the custom bot

[frigid plover]

It'll become premium starting from 20 feb

#announcements

[civic shuttle]

ah yeah my bad, forgot that change is coming up, good catch

[stable light]

i will leave using probot if they really make this

dont pay for it lol

[livid geyser]

is there a way to set up the bot to automatically delete a message if it doesn't contain something?

[ruby stone]

same

[civic shuttle]

nah probot doesn't have that yet, it mostly just blocks specific words

oh yeah leveling is free though, you're probably looking at the rewards part

[knotty ocean]

Hello, i have a question i have premium tier 2 and i want to trafer all of mine settings from one server to other server can ido thes somehow <@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[brave topaz]

answered

[remote cobalt]

<@&675070424748654593> can I extract the data of leveling system in my server?

[civic shuttle]

no direct export button right now, you can just view the leaderboard online though

[little oasis]

No, you cannot

[frigid plover]

Can someone answer this?

[fickle reef]

It's included in both tier 1 and tier 2.

[fickle reef]

I don't think so.

[fickle reef]

Hello, can you tell me in which page does it show $2.5/mo?

[modest cedar]

https://probot.io/pricing

[modest cedar]

when scrolling down.

[fickle reef]

Can you send a non-cropped screenshot?

[fickle reef]

I will ask the billing team and let you know.

[frigid plover]

Users are able to trigger an auto response despite it only being enabled for Moderator role. Is this an issue with the bot?

[civic shuttle]

check if the bot has administrator permissions, it usually bypasses the role checks then

[frigid plover]

We didn't change anything regarding the bot. Members weren't able to before - now they are

[civic shuttle]

try re-saving the response on the dashboard, usually fixes weird stuff like that

[fallen moat]

Can some1 help fix or put out a fix 4 the bot.
Its been like this 4 over a yr now & im still havin da same exact issue.

The issue is that when people leave it no longer stays who left the server.

[civic shuttle]

prob a perms thing, check if the bot can actually send messages in that channel

[fallen moat]

It can

That i know

Yeee it can just fine. I run a command & that works fine.
Bu still doesn't fix anythin

[civic shuttle]

check the welcome tab on the dashboard, maybe the leave message toggle got turned off

[fallen moat]

I can't even check that. Then website says i needa verify my account in order to perform that action.
It tells me that after i click login.
Like what da heck.

[civic shuttle]

check if your discord email is verified, the site is picky about that

[fallen moat]

Is that somethin new?
Cuz I've set everythin up when i first got it.
Bu how do i even check if email is verified?
It should already be.

[civic shuttle]

go to your discord settings under my account to check the email status

[fallen moat]

Security or standin ?

[civic shuttle]

usually just means you gotta verify your email in discord account settings

[fallen moat]

I don't see it saying that i needa very anythin or i need 2 in security

[civic shuttle]

check the my account tab instead of security, it usually shows there

[fallen moat]

My account only takes me 2 security & Standing

both phone & email is all good. there is nothing saying i needa verify anythin

[civic shuttle]

try logging out and back in on the site sometimes it just bugs

[timid owl]

so when i maake a welcome message it looks likme this on the website but when someone joins my server the image just looks like (second picture)

[fickle reef]

Known issue, Devs are working on it

[cold raptor]

guys i have a problem all my credits are gone i had 1M credits and i cant claim daily its says 3years than you can claim

[timid owl]

ok thanks honey

[fickle reef]

Credits were reduced last year by x10,000, the daily feature is paused for now

[fickle reef]

You're welcome

[grim slate]

you guys only gave us 5 days to wipe our data from the announcement

owners are actually scammers

they dont want people to figure out how to port level data to other bots so they give everyone a short window

theyre probably just hoping everyone just buys the sub and either forgets about it, or this is just an exit scheme for the current owners and theyre hoping to make a bit of money before shutting down or selling the bot

[lean radish]

how do i get probot to show the levels up and choose what channel they show in

[serene tulip]

the free tier for autoresponder is confusing me a little. is it 10 trigger words you can have?

[sacred arrow]

is the welcome image message broken? no username and text shown. only user's image

guess its broken

[cold raptor]

thank u

[timid owl]

?? What

[tame ruin]

Is there any level system left even if I pay on the 20th?

Or will the data disappear even if I pay on the 20th?

[warm vessel]

I already paid the $5 for the pro bot but the premium features aren't showing up, why?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[night onyx]

Hi, If I want to continue to use the leveling system, what plan should I choose?

[floral vector]

Goodbye Probot, this is the second time you've reset your XP. This time it's time to move on. I liked this bot, but I have no intention of paying for it given all the inconvenience you've caused.

[cold marsh]

If I have more than 10 responses, will they be deleted automatically on February 20?

[modest cedar]

@fickle reef

[fickle reef]

On the dashboard, Leveling System utility > Text leveling up channel

[fickle reef]

Yes, It will be 10 triggers max for the free tier.

[fickle reef]

It's a known issue, Devs are working on it

[fickle reef]

You're welcome

[fickle reef]

Still happening?

[fickle reef]

Even though you have already subscribed, it will be available on both tiers, and for individuals it will be available on any membership subscription

[fickle reef]

They will either be deleted or you be will asked to remove the remaining by yourself, not known as for now.

[cold marsh]

its very stpd

i dont like it... uhh

[fickle reef]

No answer yet, I will try to find you a quick solution if they don't answer in a few hours.

[fickle reef]

We understand your concern, and we are sorry for the inconvenience, this wasn't an easy decision

[fickle reef]

It might need some time to reset, but I suggest you subscribe as soon as you can

[floral vector]

I already changed bot

[cold marsh]

whats bot?

[floral vector]

I'll tell you in private

[cyan knot]

Hi, I noticed that my ProBot level recently dropped from 100 to 8. I’m not sure why this happened. Could you please check if there was a level reset, or if this is a bug? I would appreciate it if you could help me restore it

[frigid plover]

Hey! We just got the Premium and invited ProBot Prime. What's next? Do we need to kick the other one, or what?

On the dashboard it still tells me to get premium

<@&675070424748654593>

[steep wing]

All levels in every single server got wiped out a while ago

[fickle reef]

There was a loss of data last year, you can fill out the XP Restoration form here #announcements message

[fickle reef]

Hello 👋,

Did you subscribe on this account?
And it's up to you if you want to kick the other bot or not, the xp should be the same on both, and the settings should be the same as the free bot

[fickle reef]

Please follow the channel description if you want to help

[cyan knot]

Thanks I'll try it and see

[fickle reef]

You're welcome, it takes time for the team to review so it might take weeks

[frigid plover]

No, someone else who is an Admin subscribed. The Premium bot is active in our server, but I'm wondering about the dashboard. The settings still show as free

[fickle reef]

I see that the last three features that are premium only are activated, what is not exactly working in the utilities?

[cobalt yew]

Is there a table how much exp equals what level?

[night fog]

k

[warm vessel]

Nono, ty

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[fickle reef]

You mean server level?

[cobalt yew]

yes

voice / chat

[fickle reef]

If that's what you mean, it depends on the server, if you mean the global, no there isn't a table like that

[cobalt yew]

oh wait each server can config itself ?

[fickle reef]

Yes, on the dashboard the admins of the server can set how many xp is needed in voice/text to reach a specific role

[frigid plover]

On the Auto Responder and Leveling System it still says Upgrade to Premium, I guess that's why I was confused

[fallen moat]

Im not sure whats goin on bu it needs fixin.
Like bug fix update would be nice.
So many people r havin issues with this bot. U'd think we'd get bug fixes.

[civic shuttle]

yeah its annoying, usually just sync lag that clears up after a bit

[fallen moat]

& yes i did log out & back in again & i still can't access the dashboard of da bot.

[fickle reef]

I think It's because the premium is not on your account, it notifies anyone except those with subscriptions.

[plain sandal]

Hi, I have a big question about the February 20th update. Will the random auto-responses be limited to 10, or what? Will the old ones be deleted?

[deep solstice]

As far as i am concerned, max. 10 if you are not premium

[shrewd dagger]

Sry, i think this is just a lil funny

[rich nest]

Hello, sorry for the wait, but unforunately your old ones will be removed

[plain sandal]

The problem is I don't know if they're going to disappear or if I just won't be able to do the auto-responses I made anymore.

[rich nest]

And yes the limit will be 10 autoresponders once the change is in effect

[plain sandal]

I just finished doing spins : ._.

[rich nest]

Hm

[main sentinel]

Can i export lv?

As txt file
Or datasheet?

[fickle reef]

No

[river fulcrum]

hey how can't I purchase premium tier?

I tried revolut

paypal

like 5 different cc

@little oasis

[stiff frost]

How would we know whether we’ve purchased premium and set everything up correctly so the levels and everything won’t be deleted tomorrow?

[river fulcrum]

idk

my cards keep getting declined

lol

can't even purchase premium

[amber lodge]

I think i want to eat a meat

[limber coyote]

What is the xp range per n minutes for pro-bot levelling?

[clear meadow]

Some 3 year old reddit post claims its 10–40 every 2 minutes

A 2 year old one has a mod saying that for voice its 10 xp every 2–5 minutes

[limber coyote]

it tested to 5 per minute average, prob 10 per 2

[clear meadow]

Got it, neat

Is there a list of like at what xp value is each Level?

[limber coyote]

no, just the average time it takes to hit it in typing minutes

and then you can do the math

since you can see how much xp it takes to get to a level with /rank

[clear meadow]

yeah I was hoping there was a list of all 100 level's xp lol, since I was checking by hand

[misty palm]

how do u set up ur bot for the leveling announcements showing in only one channel

[arctic dune]

hi

[cyan knot]

Will I get an email once it's fixed or not , or do I just check my level

[maiden badger]

Hi, i just wanted to redeem my Daily Rewards and after completeing the capcha it just tells me "Error, please contact Support" (in german, since i'm german lol)

I'm using Brave Browser should that matter.

If i make a mistake in the capcha it doesnt close (and shows a small error message for that, as expected), but when i solve it it closes and i get the error message to contact support.

[fickle reef]

You won't be notified, you just have to check it from time to time

[fickle reef]

Go to the dashboard > Leveling System > TEXT LEVELING UP CHANNEL > The channel you want to show the level ups.

[fickle reef]

Hey there 👋 how can I help you?

[fickle reef]

Hello 👋

The Daily feature is temporary disabled due to the recent updates.

[river fulcrum]

Hey i have a quick question

[fickle reef]

Sure, how can I help?

[river fulcrum]

I want to buy premium to get my leveling but I tried like 10 different cards even Paypal doesnt let me pay

It says card is being declined

[simple orbit]

Hi everyone a friend of mine paid for prem tier 2 and DeathKO-BOT was the bot that joined the server after he paid for premium, is that the right bot??

[fickle reef]

It should be a problem from your side, make sure you have enough balance

[river fulcrum]

I have more than enough balance on my revolut bank and paypal

But it keeps getting declined

I could show you

Screens

[fickle reef]

Your friend can see the bot name and profile picture on the dashboard by clicking on Manage Premium page

[fickle reef]

Send screenshots

[river fulcrum]

Here?

[cyan knot]

okey bro thanks

[simple orbit]

perfect thank you

[fickle reef]

As you wish, here on in DMs

[fickle reef]

You're welcome

[river fulcrum]

accept fr

[fickle reef]

Sure thing, have a nice day

[river fulcrum]

check your pms

[fickle reef]

Is international payment on?

If it's still on and it doesn't go through, you need to contact your bank

Because it's a client-side issue, not from our side.

[river fulcrum]

I see, it's very weird as I have multiple banks

but none

of them work

even paypal

declines

[fickle reef]

Try contacting them, there is nothing we can do from our side

[river fulcrum]

alr

thank you

[fickle reef]

You're welcome

[misty palm]

what are the best things you can do with this bot without buying premium

[trail mauve]

A lot actually, most of ProBot’s features are free

[fallow drum]

I have a weird problem with the welcome & goodbye feature. When I choose to send an image when a user joins the server, the image gets sent with the person who joined's PFP, but the text I put in the image never shows, nor the person's username. Why is that, and how can I fix it?

[pine patio]

hi, is it possible to disable gain rank xp while being in mute pr deafen?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[fickle reef]

It's a known issue

[woven bluff]

c

p

#credit

[fickle reef]

#commands and use /

[wild rose]

Sorry what.
Levels are now becoming a premium feature?

This is role rewards and rank correct?

[brave topaz]

Indeed. It was announced here: #announcements message

[wild rose]

I never saw it

Great

Will there be like a grace period where we can upgrade to get the levels data saved?

[brave topaz]

1 month from today

[wild rose]

Okay.
So basically just after the bot is back on from maintenance. Levels and XP can't be obtained anymore until we upgrade. And we have one month to upgrade before the levels data is deleted?

[brave topaz]

Indeed

[late wedge]

The decision to make the level system premium only is the death for this bot! So stupid!!!

I finally kick this bot off my server and will switch over to a better one after 3 years of using. And i hope everyone else will do the same...

[floral temple]

@Status
COMPLETED:
~~ Scheduled Update: Levels & Autoresponders Transition to Premium (#announcements message)

We are currently converting the Levels and Autoresponders modules to Premium. During this transition, some servers may experience brief or minor downtime related to these modules. This also applies to the global xp.

• Status: Migration in progress.
• Impact: Temporary interruptions may occur while changes are being applied.
• Monitoring: Systems are being monitored to ensure a smooth rollout.~~

[wild rose]

Okay.

Is the only difference between premium Tier 1 and 2 that Premium Tier 2 allows you to have a white label bot where you can put your own name, pfp, etc on it?

[hard mantle]

Are you providing a way to export the XP data associated with my server and its users before it is deleted?

[wild rose]

What comes with Premium as well. Like a full list and not just "More Variables"

[gilded spindle]

time to kick probot now

[brave topaz]

Nope

[snow jewel]

Bummer 😕

[brave topaz]

We are sorry for the inconvenience

[snow jewel]

Sure but years of data is going poof and not being allowed to export is unfortunate

[hard mantle]

Can I ask why? Presumably it is not difficult to offer the end user access to the XP data, even if it isn't in a particularly user-friendly format

[gilded spindle]

devs could have left levels in the free

it's literally such a dumb move

[brave topaz]

Premium Tier 1 (Prime)

- Tickets and Twitch module
- Host feature, including invitation count, automatic responses, and welcome messages, as well as the /user command
- Link feature (Create a temporary invite link)
- Various server protections
- Ability to unban everyone through a command
- Raid protection feature
- Add multiple roles to reaction roles
- Kick protection
- Automatic roles for specific link entries

Premium Tier 2

- Control over bot name/image/status
- Ability to transfer bot ownership
- Logging of member transfers to voice channels and disconnections
- Action mention in all log sections
- Duplicate message monitoring
- +Features of Premium Tier 1

[brave topaz]

There is not a specific reason

[brave topaz]

Not really.

[hard mantle]

Can I request that you provide me with the XP data associated with my server, then?

[gilded spindle]

It's literally year of grinding levels.

[kind sparrow]

If we currently have auto responses but are not premium, will they be deleted?

[brave topaz]

No, we are not going to export that data

[brave topaz]

Indeed

[kind sparrow]

How long do we have to convert? There are YEARS of responses 😭

[gilded spindle]

nvm it was good time with probot, tho it stays down most of the time

[hard mantle]

You've acknowledged that it isn't difficult to provide, and that there is no specific reason for not doing so, so why can't you provide me with my data?

[brave topaz]

I didn’t say it isn’t difficult to export

[random gale]

Which premium tier do I need for the XP System?

[brave topaz]

It doesn’t matter which one you buy

[random gale]

Is the level system in tier 1?

[kind sparrow]

If we buy right now, is our data good or will it still be deleted?

[brave topaz]

It will be saved for sure

And the modules won’t stop working today

[brave topaz]

Yes

[random gale]

Ok thank you 😅

[tame copper]

@brave topazDo you recommend any other bot that provides a free xp or leveling feature?

[brave topaz]

We dont recommend other bots here

[hard mantle]

lmao ok

[honest stream]

Does anyone have a alternative Voice Leveling Bot?

[rich nest]

No

[hard mantle]

What are the specific difficulties?

[honest stream]

Yes

[rich nest]

What are you talking about?

[clear finch]

yes, dmed you. mods are being butts about this.

[rich nest]

We don't recommend bots here

[muted flume]

are they removing levels from probot?

[little breach]

rip probot

[rich nest]

No?

[little breach]

only reason i have it

[brave topaz]

#announcements check out this

[rich nest]

What did you need?

[kind sparrow]

Maybe mention that in a ping/announcement?

I understand you need funds to sustain this bot, but let's not make people stress or panic in this day and age when there's so much stress already.

Nothing in the dashboard message or announcement today mentions things will be okay for a bit and you don't need to panic. Save people and yourselves a headache 💜

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

:white_check_mark: @redver0 muted from the text! :zipper_mouth:

[tame copper]

alr

[muted flume]

SO levels only gonna be a PREMIUM feature only? am i correct?

[brave topaz]

Yep

[muted flume]

...

sheesh

[brave topaz]

The announcement was made days ago, we made two today, and will make another one eventually

[kind sparrow]

I meant more mention things won't stop working today but thank you for your time 🙂‍↕️

[rich nest]

Like another bot to do levels or what

[wild rose]

Is it alright if I may ask why that could be the case?

Now I understand file size limitations, etc. like it is not practical for a server with over 50k members.

Though what about smaller servers? Like ~100.

I know some people have years worth of levels data saved up from messages. And not having access to that data would be catastrophic to their server

[honest stream]

free alternative for voice leveling tracking bots, but you dont recommend other bots here so its okay

[tame copper]

how many xp does a message give?

[honest stream]

random as i know

[tame copper]

random but its by limits

what are the limits

[honest stream]

Sorry i dont know "* To avoid spamming users get random amount of xp each minute while chatting"

[rich nest]

ah ok

[mint gate]

t1 premium will get the levels right?

[rich nest]

Yes

[honest stream]

Is there a way to get the ProBot Leveling API to extract all the Members XP/Rank to a txt file?

[trail mauve]

nope

[plucky lion]

Damn

[rich nest]

?

[plucky lion]

I was just double checking what they meant by turning leveling systems into a t1 premium feature

[rich nest]

Ah okay

[dire palm]

So theres no way to even convert the levels to smth else?

[rich nest]

No?

[dire palm]

not even having export features is crazy icl

[rich nest]

I mean that's something I never heard of being possible to do

[still pike]

For some reason my server isnt popping up on the dashboard? I have tried kicking the bot out and added it back in and it didnt work..

[hard mantle]

come on oh my god it's just a goddamn CSV file that y'all literally already have

[magic vale]

hi im having a problem with photo enter

@support

<@&675070424748654593>

[brazen zinc]

hey i've been wondering why you guys suddenly made the leveling feature premium only

this change wasn't really needed don't you think?

considering the fact there's a whole premium version of the bot that you make money from so what difference does it make to force people to pay for something that was meant to be free

[feral trellis]

This is a very bad decision. Go back to how it was. The servers will be replaced by ProBot, and the bot will fail.

[brazen zinc]

no offense probot team but that's a very greedy move from you

most of your community probably have the free version and you should reconsider your decision

[still pike]

nvm I just swapped to a different bot, thanks though! IG

[brazen zinc]

all the respect i had to this bot's devs just vanished in one moment

[heady sandal]

do i understand correctly they not only made it premium but also reset all the data for non-premium users? with 4 days notice? bunch of clowns for real 🤡

[brave topaz]

You are not correct. The data will be deleted in one month if you don't subscribe.

[brave topaz]

This wasn't an easy decision and has reasons

[heady sandal]

well then maybe write that in your announcement? you made a huge change impacting dozens or hundreds of servers with virtualy no notice. this is riddiculous. and considering your previous data losses and no provided solution to bring it back, my trust in stability of your services is definitely not nearly enough to start paying for it

bye bye probot

[brave topaz]

Did you even read the announcement?
#announcements message

The modules will become premium today, but the data will be deleted in one month if there is not a subscription.

[heady sandal]

wow how proffessional of you. amazing. you made another announcement 1 hour before the actual change because you realized it's idiotic?

im done here

im a dev myself and i understand wanting to get paid for your work, but the way this has been done is simply riddiculous

[brave topaz]

Maybe because you are not a dev in a bot with 10 millions of servers?

[brazen zinc]

explain further please

[heady sandal]

aha. yeah, right. big scale makes you unable to give a proper notice? this is what you're saying? honestly mate, i lost all respect for y'all now. and the assumption you're making is just another nail in the coffin. I'm indeed not a bot dev, i do actual work

[brave topaz]

We are making these changes to keep Probot sustainable and ensure we can continue operating as a viable business and continue to improve the bot.

[brave topaz]

Anything else I can help you with?

[heady sandal]

nah, thanks, i'll help myself out. and I will cancel the 3 premium subscriptions that I do have. cheers

provide unreliable services with history of data loss and make people start paying for them with virtualy no notice. this is NOT how you operate a viable business

[brazen zinc]

still tho wasn't there any other choice than to turn the leveling feature into a premium one

[brave topaz]

Just a reminder that we have a form, and everyone who lost their data and filled it out has been able to recover it. Maybe you need to get more context before this.

[brave topaz]

Not really, sorry

[brazen zinc]

i'm sure there's other ways you could use to earn money and help the bot with

[heady sandal]

I inquired about this multiple times in the support channel and never go an answer. I don't have time to browse through all your resources because you guys are not competent enough to roll out an automatic solution which took me 2 hours to implement for my own server by scrapping the leveling channel

[brazen zinc]

i'm glad that i got to level 45 in one server before this change could happen

but yeah it's safe to say that i won't be using probot in my own servers again

[fickle reef]

Known issue.

[magic vale]

But first it was resolved but now it dosent work anymore??? Idu

[fickle reef]

The issue has not been resolved completely that's why, should be fixed soon.

[magic vale]

Ohh ok

[dire palm]

You never heard of an txt file with the datas of an system? Lmao

[leaden zodiac]

there absolutely were

[brazen zinc]

i'm sorry but i can't see it as anything more than a greedy attempt at taking advantage of your community's loyality just so you can make few extra bucks

[leaden zodiac]

100%

[dull void]

Hey @leaden zodiac, please don’t mention other bots. Also, if you guys want to chat, you can use #chat-en ^^

[hard mantle]

not only this but trying to force people to stay by deliberately not providing an export function

[frail kite]

<@&675070424748654593> added probot to a server of me but it doesnt send welcome messages even tho i added it

[fickle reef]

Can you send a picture of the setup?

[frail kite]

this?

[fickle reef]

Yes, does the bot have permission to view & send messages in that channel?

[frail kite]

do i maybe need to also add it in the advanced role permission thing?

[fickle reef]

Does it send a message at all?

[frail kite]

nope

nothing at all

[fickle reef]

Can you try changing the channel and test it?

[frail kite]

yea maybe that helps thanks ill try it

still doesnt work

[lapis flume]

has data been reset yet or do we still have time to upgrade?

[lapis flume]

@dull void sorry for the ping^^

[dull void]

Hey, data will be reset in exactly a month from now ^^

[lapis flume]

thanks!

[dull void]

You’re welcome, have a good one!

[lapis flume]

One more question, Which premium should be bought, Any or is there a specific tier?.

[brazen zinc]

wow as if you taking advantage of your community wasn't enough now you're trying to blackmail them

[brave topaz]

if you don’t need support, please head to https://discord.com/channels/224308865427046402/608047244276531245. we understand the frustration; however, we won’t continue responding to repeated questions about decisions that were carefully considered and made to improve the bot

[brazen zinc]

mhm so improvement means to blackmail and mainpluate your loyal members

yeah bro this sure helps alot

y'all are such a money hungry scumbags

[crisp wing]

How i can get admin role @brave topaz

What i do for it to get it are their rules for it @brave topaz

[frail kite]

.

[crisp wing]

This server is very active wow

[brave topaz]

you cannot. you'll first need to apply for the support team and then be promoted to higher and higher roles. but it doesn't work like that.

[crisp wing]

are their Arabic chat in this server

[brave topaz]

https://discord.com/channels/224308865427046402/743365286132056094 and https://discord.com/channels/224308865427046402/773641798371246100

[crisp wing]

K thank you

[brave topaz]

i won't keep discussing this. we were clear enough. thanks.

[crisp wing]

but I'm admin server i can get admin her to

[brave topaz]

i told you that's not how it works

[crisp wing]

K thank you i go to Arabic chat now

[fickle reef]

Can you send me your server link in DMs so I can check it myself?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[frail kite]

ofc

[proper badge]

Why does it say the leveling system is a premium feature

[fickle reef]

#announcements message

[hearty shuttle]

hello if i bought premium will the xp return as it was?

in the /top

[proper badge]

Oh wow

[fickle reef]

Yes. It will remain like it is.

[hearty shuttle]

Does tier 1 premium get me the xp feature?

[fickle reef]

Yes, sure thing

[gilded flint]

guys, the data of leveling isnt reset yet right?

[fickle reef]

Not yet

[kind echo]

hello, i need help with probot

@fickle reef

[trail mauve]

hey how can i help you?

[hollow crag]

@trail mauve hey

why it happens?

[kind echo]

i want to crate rols that give to you when you click a emoji

[fickle reef]

#announcements message

[fickle reef]

Check https://docs.probot.io/docs/modules/self-assignable-roles

[formal crypt]

Hi, does anyone know why ProBot appears offline on my server?

[placid sage]

so it's gonna be useless now without the leveling system ?

[mystic remnant]

did the server-side xp reset on the 20th or is there still time

[blazing pawn]

Hello, I have added the Probot bot to my server, but even though all permissions and roles are enabled, the bot always appears offline in my main server, while it works normally in other servers. Could you please help me find the reason or a solution to this problem? Thank you very much.

[trail mauve]

Hey, did this problem happen today?

[trail mauve]

#announcements

[trail mauve]

Hello, did this problem happen today?

[blazing pawn]

yes today yesterday it was working

[trail mauve]

ProBot might not work on some servers due to updates.

[formal crypt]

If I come by in the afternoon and I'm still having the same problem

[trail mauve]

@formal crypt ^^

It will be fixed soon.

[blazing pawn]

how long its gonna be this probleme ?

[trail mauve]

There is no specific time but it won’t take long

@formal crypt @blazing pawn Notify me if ProBot is not back online in your server after 24 hours.

[blazing pawn]

alright thank you !

[trail mauve]

Yw,Yw

[trail mauve]

Hey 👋🏻 , most of our features are still free, such as Starboard, Self-assign roles, and many others, the vast majority of our features are free

[limber comet]

Probot is not recognizing my server as already setup

[placid sage]

We only use the leveling system on our server now we must find an other bot asap

[compact nymph]

why iam i banned ?

[clever mica]

-> #support-ar

[fickle reef]

What do you mean?

[tranquil pelican]

hi, how do I command probot to send automatic welcome message? :>

[rough fiber]

Anyway my qsn is if I want to upgrade a server to premium does everyone need to pay or just one?

[dusk surge]

Okay so simply speaking, this is totally a blackmail the server I had probot for leveling and all has more than 100k+ members and now after probot requires premium for leveling system I am having no other choice or to buy premium or loose levels so unfair

[stable light]

Its a big shame for probot staff

[brave topaz]

Only one, https://probot.io/premium

[brave topaz]

This wasnt an easy decision, but yes, you will need to pay or levels will be reset in one month. Sorry for the inconvenience.

[stable light]

On our 50,000-member server, thousands of people lost their levels, and everyone is reacting against us instead of you. I hope you are happy with what you did.

[rough fiber]

Doesn't have to be administrator right?

Eh I don't mind paying a bot which has served us for free for so long

It's alright , ty for the offer

[brave topaz]

Not at all

[rough fiber]

thanks

[brave topaz]

I can guarantee the bot will improve

[earnest veldt]

Are you a probot creator?

[stable light]

Tell this to those who barely leveled up and then lost on my server.

You really didn't need to do something like this. I hope you'll change your mind.

[dusk surge]

How can I transfer levels from probot to any other bot like how can I generate member level file

[placid sage]

You already reseted our levels in September so all of this was a plan from the start

[dusk surge]

I didn't understand

[placid sage]

We need to find a new bot far well probot

[dusk surge]

But how could I transfer old levels to new bot which i add

[placid sage]

Meant to ping @stable light

[placid sage]

Idk that’s the problem it will start from the 0 but probot time is over it’s time for an other bot to shine I’ll find one

And I’m sure it will be kicked from most servers in Africa & middle east & Asia

They’ll lose more than we did

[charred dagger]

Hi, I setup automated welcome message feature and was looking to test it. How can i do it? could not find any feature to test.

[pale cradle]

✨

✨️

[sharp portal]

Did the probot get faster since leveling system is for premuim rn

?

[south parrot]

guys

help me with this

[sharp portal]

U have to buy premuim

Leveling system is no longer available

[south parrot]

how

[sharp portal]

Via website

[south parrot]

where

[sharp portal]

Wait ill show u

[south parrot]

[south parrot]

so hard man

pay by money

btw thanks

[sharp portal]

Np

[south parrot]

but can u explain?

cuz i can't get any get exp after i reached level 20

or it stopped?

[signal frigate]

how to invite premium probot in server

[south parrot]

no bruh

[brave topaz]

which tier did you buy?

[south parrot]

you have to buy it

[brave topaz]

i don't see any issue on the screenshot you sent

[signal frigate]

tier1

[south parrot]

no

[signal frigate]

i bhought it

[south parrot]

that is the last chat i recieved from probot

[signal frigate]

but i cant invite

[brave topaz]

did you buy it with the account you're currently using?

[signal frigate]

yes

[brave topaz]

the server doesn't probably have a premium version

[signal frigate]

let me show you the

[brave topaz]

can you send me your invoice via dm?

[south parrot]

yeah dude

[brave topaz]

then they'll need to buy it

[south parrot]

if the owner server buy it then i can use it?

[south parrot]

reply me

[brave topaz]

yes

[brave topaz]

it doesn't matter who buys it while the subscription is activated on the server @south parrot

[brave topaz]

did you clcik on invite?

[compact anvil]

Yall seriously made the xp premium

[signal frigate]

yes but it says you have to invite the premieum bot to get access

so i cant invite it

[brave topaz]

what happens when you click on the invite buttom

[brave topaz]

#announcements message, sorry for the inconvenience

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[signal frigate]

@brave topaz look dm

[fickle reef]

Hello 👋

Check our documentation here https://discord.com/channels/224308865427046402/1303420721543909457

[fiery glacier]

hey

Would I still level up without being subscribed to the bot?

[low cypress]

Levels don't go up without a premium subscription

[fiery glacier]

thanks for confirming man

have a good day

[low cypress]

Your welcome

[brisk depot]

How do I become an admin?

@low cypress

[low cypress]

We don't need admin at the moment

[brisk depot]

why

[cursive blade]

Bro ruined all servers with this update

Dont chose this bot

They lose our data once

And then this greedy guy want 5$ just for lvl system

No way

Dont trust this bot guys

[low cypress]

@cursive blade Thanks for the feedback do it here again #feedbacks And speak your words with respect!

[fiery glacier]

LoL

Is there a way to know what all perks would be unlocked after subbing premium

[dull void]

Hi there! Here are all the perks:

Premium Tier 1 (Prime)

- Tickets and Twitch module
- Host feature, including invitation count, automatic responses, and welcome messages, as well as the /user command
- Link feature (Create a temporary invite link)
- Various server protections
- Ability to unban everyone through a command
- Raid protection feature
- Add multiple roles to reaction roles
- Kick protection
- Automatic roles for specific link entries

Premium Tier 2

- Control over bot name/image/status
- Ability to transfer bot ownership
- Logging of member transfers to voice channels and disconnections
- Action mention in all log sections
- Duplicate message monitoring
- +Features of Premium Tier 1

[brisk depot]

I want to become an admini here

[dull void]

Hey, this is the third time you’re asking this. You’ve been told that you are able to apply for staff at #announcements message.

[devout rover]

hi! bit confused on the wording:

If Premium is not activated, all Server Specific Level and XP data will be reset

our server did not upgrade to the premium plan in time. is the data already deleted on probot's end?

[ruby rapids]

It's time to say goodbye to ProBot and start using competitive bots, and this is because the bot itself works as it pleases. I have three servers, two of which are online and one (the main one) is offline, has all the required permissions, but it still doesn't work. I even tried to invite it back to the server, but with no success, so I'm deleting it completely and going to look for another alternative.

[low cypress]

Hello, I'm sorry for the problem you encountered, is the public or premium bot that was offline

[untold lantern]

seriously pals, 4 days of advise? 😳

I cannot find information about: level-system and unlimited auto-responder is both in T1 and T2? If I disable them now and buy the T1/T2 in two months, I'll find them all deleted?

In the subscription plan we can read "More Variables". What does it mean exactly?

[fickle reef]

The level system and auto-responsder is included in both, if you don't upgrade by one month since Feb 20th, it will be deleted.

Premium Tier 1 (Prime)

- Tickets and Twitch module
- Host feature, including invitation count, automatic responses, and welcome messages, as well as the /user command
- Link feature (Create a temporary invite link)
- Various server protections
- Ability to unban everyone through a command
- Raid protection feature
- Add multiple roles to reaction roles
- Kick protection
- Automatic roles for specific link entries

Premium Tier 2

- Control over bot name/image/status
- Ability to transfer bot ownership
- Logging of member transfers to voice channels and disconnections
- Action mention in all log sections
- Duplicate message monitoring
- +Features of Premium Tier 1

[velvet lance]

Hey short question the temp voice modul is'nt premium or? im wondering because i can't send the interface in a channel...

I don't want to edit the interface i only want to send it to an channel...if i click on the "send button" it say's: Upgrade to premium to costomize the control panel for your temporary voice channels ❓❓❓

[untold lantern]

thanks

[dawn scarab]

Wasn't the autoresponder data erase supposed to be an month from now? All responses except for the first 10 have stopped working on my server

[unique veldt]

Is this enough for the level system to work on the server?

[hexed cedar]

So to get my voice leveling back should i get Tier 1 or Tier 2 premium package? And also will there be a lifetime subscription package in the future

[brave topaz]

Yes

[brave topaz]

It doesn't matter which plan you buy, the module is included in both tiers

[brave topaz]

They stopped yesterday, that's what was announced. We said the auto responder data was going to stay one month more.

[dawn scarab]

i see, so they're only appearing on the dashboard for one more month, not working

ok, ty

[brave topaz]

No problem

[waxen dagger]

C

[graceful phoenix]

#support-ar - #commands

[ornate remnant]

hi my premium isn't working in my server <@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[gilded flint]

guys, can someone tell me why the bot keep muting my member when i disabled everything?

[trail mauve]

its mod actions

[gilded flint]

so it is person actions?

it seems like bot action to me

[trail mauve]

check audit log in ur server

[gilded flint]

i did, but once i undo the action

it automatically mute immediately

\

[trail mauve]

its manual mute

someone muted him

[gilded flint]

so i cannot check who did it?

[trail mauve]

can you invite me to your server

[karmic harbor]

So if I’m understanding this correctly, only the server owner needs premium for everyone to be able to check their levels?

[brave topaz]

The server server owner or anyone

They just need to enable the subscription on the server

It doesn’t matter who buys it

[karmic harbor]

I see, I see. Thank you!

[brave topaz]

No prob!

[warm tulip]

Hello

[brave topaz]

Hi there, how can I help?

[warm tulip]

how much for 1 month probot prime in my server?

[brave topaz]

5$

[warm tulip]

aIr

[brave topaz]

https://probot.io/premium

[warm tulip]

Thx

[zinc rock]

How do I solve this?

[brave topaz]

You will need to buy the premium version at https://probot.io/premium

[zinc rock]

But I thought rank was a free command

Is there any other way of solving this issue? (eg a certain period of wait?)

[dull void]

Hi there, you may check out [this message](#announcements message)

[zinc rock]

thx! super helpful

[wise moss]

anyone knows how to remove the person from the leveling leaderboard when they leave the server and/or have a deleted account? I tried the setxp command with the ID, still didn't work

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[blazing pawn]

Hello

[raven shale]

Is there any way to export level data?

[blazing pawn]

I talked yesterday here about pro bot is offline in my server and @trail mauve told me if probot is not back online in 24 H i notify him and it still offline

[frigid plover]

Since we switched to the Premium bot for leveling, the level roles aren't applied automatically anymore...

[fickle reef]

Not really

[fickle reef]

Can the person who subscribed join here so we could provide premium support to you?

[blazing pawn]

<@&675070424748654593>

[blazing pawn]

.

[trail mauve]

devs said : It will come online eventually

[blazing pawn]

Im a Little worry bc My whole server is built on it and its offline and the server is going wrong

[sacred vault]

Hey all our server has the premium probot but the bot still isn't allowing us to configure it properly any fixes to this?

It's still showing "upgrade to premium" even though the subscription was purchased

[golden saddle]

I've created a shortcut for the "Give Rank" command; can someone tell me how to use the "Remove Ranks" command from members?

[graceful phoenix]

It has already been answered in the Arabic support.

[trail mauve]

can you send ss

[onyx stream]

One question: when will the servers start allowing only 10 automated responses? Some still have that...

[normal ginkgo]

Hello, I'm Brazilian and I need support in Brazilian Portuguese. Can anyone help me? I don't understand English or any other language.

@graceful phoenix

@brave topaz

<@&1229439428775247984>

[rich nest]

Stop pinging

[normal ginkgo]

Sorry

Sorry

[rich nest]

#support-int

Go there

[normal ginkgo]

Thank

[rich nest]

No problem

[normal ginkgo]

@rich nest Do you reply there too, or not?

[rich nest]

No I only know English

[normal ginkgo]

@rich nest

Regarding the command limit, we can create 10 commands with 4 different responses.
If I buy the $5 VIP, which here in Brazil is 20 reais, like 20 dollars for you guys...
What will the command limit be? And what will the limit be for different responses?

I'll have to use a translator, because if I wait for support in Portuguese I won't be able to wait. Because I need to know now.

[snow echo]

How to use moveme cmd

Can someone explain it by sharing a video?

[normal ginkgo]

Actually, the limit for different answers isn't 4, right? It's more. Do you know how many?

[fading goblet]

i just paid for premium but its trying to make me pay again?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[dull void]

Hi there! With any premium tier, the autoresponder module will not have any limits.

[normal ginkgo]

In the free plan, you get 10 command creations, right? And are there a limit on the number of responses allowed within those 10 commands?

[dull void]

The response limit (10 responses) applies to triggers as well

[dull void]

Hi there, please open a billing ticket if you haven’t already ^^

[fiery glacier]

Hello

I’m having trouble making my payment

[fallow forge]

You did kill the bot

[cold ridge]

the leveling system was the only good thing gng

[muted flume]

are there any chances that probot devs will revert back the change??

[winged wraith]

Mine is not online on my server, how do I solve it?

But on other servers they are

[winged wraith]

<@&675070424748654593>

[lapis willow]

Yeah, kinda

People are just gonna change bot tbh

I get why they are doing this, but completely removing the feature is a no-brainer move. Just limit it or something like that.

On top of that, they also have an absurd subscription pricing list. They say that tier 1 costs “$2.50 billed yearly,” but as soon as you try to purchase it, they charge you $40 for the annual package.
That's just what I want to see when I give my money to a team! Negligence and inconsistency, what more could I ask for?

Yeah, this bot's gonna rip soon if they don't reverse the change honestly

[rocky lake]

I added the premium bot to my server. If I remove the regular bot from the server, everything will still work as planned, right?

[trail mauve]

yep

[rocky lake]

@crude estuary

[rocky lake]

oky thanks

[trail mauve]

yw mate

[trail mauve]

nope

[trail mauve]

try another browser

[trail mauve]

@fallow forge @lapis willow stop talking here its support channel.

[lapis willow]

ya know I haven't written anything in hours, right?
Anyway, ok, sorry. Wrong chat to speak about that thing

[plain ginkgo]

Why does it have hazard on the leveling and I own premium? Bog leveling doesn’t work when I have the premium bot in server

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[terse pond]

Hello, I have a problem. I have Tier 2 Premium, but I want to do a reaction role. However, when I try to save it, it tells me that I haven't selected a message, even though I did select it. I looked for where to put the message, but I couldn't find it. <@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[trail mauve]

can you open ticket please

[sweet zenith]

can you really not even check the leaderboard? I want to know where people stood when bot stopped counting xp

[uneven phoenix]

how does the auto role work exactly? im trying to get a bot that you can post a message and have people react with an emoji to get a role will this bot do that or do i need to look somewhere else?

[trail mauve]

#faq

• select N-Z
• select Assignable Roles

[trail mauve]

unfortunately no

[hot night]

How long did the probot have to cool down before gaining experience again?

[barren locust]

hello

can i buy credit with razer gold ?

[trail mauve]

#support-ar

[trail mauve]

wdym?

like 15 second for each command

[hot night]

I mean exp per message

[trail mauve]

oh

mb

like 2-3 minutes

[hot night]

And how much experience does it give per message?

[trail mauve]

i think its 3

[hot night]

What is the xp range per message?

[undone monolith]

Why did I need a premium to see the rank?

[hot night]

#announcements ;v

[trail mauve]

Random Xp per message

[hot night]

I get it's random, but what are the exact minimum and maximum limits set in the bot? For example, is it 1 to 5 XP, or 10 to 40 XP?

[trail mauve]

1 to 5

[north nacelle]

How do I setup

[trail mauve]

#faq

[lofty geyser]

What happened to the leveling system?

[potent saddle]

why would yall change it ???

[minor shoal]

Hey Iyad, who's with you? Give me some free creet!

[uncut vine]

Yes and that it is.

[potent saddle]

:/

[grim slate]

squeeze out as much money from ppl as possible by making everyone think it was an immediate thing that was about to happen

[fickle reef]

#announcements message

[fickle reef]

Explained here #announcements message

[fickle reef]

What do you need?

[fickle reef]

Use #chat-en if you want to chat & #feedbacks if you have complains

[lean badger]

:white_check_mark: @senonticmsburinonseiuomo_57551 muted from the text! :zipper_mouth:

:white_check_mark: @honey096127 muted from the text! :zipper_mouth:

[lean swift]

probot is offline in my server , how do i go about this

@lean badger

[lean swift]

???

no viable response
???

so bad

[plucky kraken]

How do i make a server logs thing for my server

With the bot

[plucky kraken]

Hello?

[lean swift]

it sucks

[tawdry pebble]

guys

if someone buys pre probot (like the owner) does it apply to the whole server or just that guy?

<@&675070424748654593>

[low cypress]

Only 1 server

[stoic nova]

tks bro

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[tawdry pebble]

ô

:))

[plucky kraken]

<@&675070424748654593>

[stoic nova]

vừa join thì thấy rồi nên không hỏi nữa

[low cypress]

• https://docs.probot.io/docs/modules/logs

[plucky kraken]

Tysm

[low cypress]

Your welcome

[vague vector]

i have a question, if i buy premium now, is the level system at 0 or at the point, before the feature chanced?

[raw plover]

what happened to the bot

it says this server requires setup, i set it up and still says the same thing

@support

[uncut vine]

are u using premium?

[raw plover]

no

[uncut vine]

Then that is probably one reason why you are seeing the bot not fully setup.

[raw plover]

its not setup at all

not fully

[uncut vine]

Which parts isn't setup?

[raw plover]

none, the bot isnt functional at all

i click setup, it says setup successful but nothing happens

[uncut vine]

The bot is currently offline. One reason is that, The bot is going through some upgrades and its changing into premium, almost 70% of the bot is going into premium.

[uncut vine]

Uhh...your page looks like, you haven't login

[raw plover]

i am

this is ass ngl, they had major problems these past months where the bot was down most of the time and now they are converting basically fully premium and the free version doesnt even works anymore lol, im switching to a new bot

[uncut vine]

Well, I don't know when you will receive a reply from moderators. But, uhm, the best I can help with is the information I know.

[jaunty swift]

ew paid level system

👎

[fickle reef]

It hasn't been reseted yet, so it's the same as before

[cosmic wedge]

Is it possible for us to request an export list of our current server members their levels?

[fickle reef]

Unfortunately no

[cosmic wedge]

why not

its in your database

[fickle reef]

Because staff doesn't have the permission to access the database except for the Developers and they are busy with the issues and development of the bot.

[cosmic wedge]

but there should still be a way for us to request our data

[fickle reef]

There isn't a automative button or something to export data, so it needs manual export which would be impossible for the Developers to access thousands of servers in the given time

[loud notch]

Question what's going on with probot

[fickle reef]

#announcements message

[onyx plover]

There's literally no way you guys made the Leaderboards option a premium feature.. after years of using it every week for my weekly recap has now come to a complete end due to your greediness

A literal disgrace

If you guys don't fix this you will lose so many people this is ridiculous

[fiery ingot]

hello, does the $5 premium plan (tier 1) give me access to the leveling system? there's no specification about that in the difference between the premium plans

[onyx plover]

For a leaderboard command? $5?

💀 💀

[onyx plover]

They're money hungry and want to be greedy

Very expected 😂

I really hope you fix this or you will lose all your members and you will have nobody to blame but yourself for your greediness. And if you delete my messages I will make sure to let all of my familes, friends, followers & everyone know to not use this bot ever again.

I find it very dumb to do that especially after discord is trying to push age verification and literally killing this app 😂

[fiery ingot]

bro if u r poor just dont use the bot and stfu, go use another one or create one for yourself

[onyx plover]

People like you are the problem

😂 😂 😂

[fickle reef]

If you don't need help use #feedbacks

[onyx plover]

Screenshotted btw

[fickle reef]

Keep the chat polite

Screenshoted what?

[onyx plover]

Her ignorance

Oh its

[lean badger]

:white_check_mark: @kushmcblunt muted from the text! :zipper_mouth:

[fickle reef]

Enjoy your time

[fickle reef]

Sorry for his ignorance, yes it's included in the plan

[fiery ingot]

thank u, have a good day. I understand you guys changing things. Im also part of a bot team, and its difficult, but sometimes its necessary

[fickle reef]

It was a tough decision, thanks your understanding, No worries and you too!

[sick remnant]

I can't get the bot in one of my servers. It just keeps saying an error has occured.

[bold mango]

Hey I was using top.gg and added your bot to my server but it wouldn’t let me and sent me to this

[fickle reef]

Hello, try clearing your browser cookies

[fickle reef]

Hello there, Check this out #support-en message

[bold mango]

Okay ty

[fickle reef]

You're welcome, have a nice day

[bold mango]

You too

[snow jewel]

Hi

Since leveling system is locked behind paywall now. How can I disable the module and all the commands in it? Prefix alias commands to be exact.

[azure arch]

Hi, sorry to be a bother but I'm having some questions. I've been trying to fix my rules button to add a role and take the auto role away, but it doesn't seem to be working properly. I have two Rules React 'self assignable roles' set to reaction, using the same emoji, both with toggle. One is giving the "access" role and the other has the "waiting room" role. It doesn't seem to be toggling them properly despite them being set to toggle...

Am I doing this incorrectly or is ProBot having a conniption?

[quaint swan]

So if its reset, do we keep the levels we setup beforehand? or is everything just deleted

like do they just start from level 1 again??

or is it going to keep resetting until its paid

<@&675070424748654593>

[low cypress]

Everything will be deleted in one month if you don't buy premium

[quaint swan]

that is so unbelievably stupid especially after the leveling issues you guys had a few months ago. im removing it from all my servers. Ive been patient with the issues but this is straight greed especially with the patience you've expected from us repeatedly with issues.

[azure arch]

Dude...

[low cypress]

Thanks for the feedback but the bot needed it

[snow jewel]

Bump 🙂

[azure arch]

<@&675070424748654593> I'm sorry for the ping.

[raven fossil]

Long time user of bot, I suddenly can’t seem to access the dashboard.

[trail mauve]

send ss in dashboard

[trail mauve]

send ss mate

[raven fossil]

Thank you for your patience.
Regardless of the number of times I try to set it up (again), it would not give way.

[trail mauve]

Do you want one reaction role to perform two different tasks for you?

[azure arch]

Yeah, it needs to take the waiting room role away and add the operators role

[trail mauve]

can you try with another browser?

[trail mauve]

That's not possible, one reaction is for one role only.

[golden grotto]

I bought tier 2 premium and cant access my servers premium options, it takes me to the plans page.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[golden grotto]

no

[raven fossil]

Additionally, the bot is offline in my server and has stopped giving self-assignable roles to members

[trail mauve]

Have you invited the premium bot to the server?

[golden grotto]

I did, but when I attempted to use /rank, it failed. I then used the original probot and it said it couldnt with the other bot in the server so I kicked it and now it works.

I just want to access the control panels on the website

[trail mauve]

it is a known issue for some servers, unfortunately, you'll have to wait until it's back online there is no estimated time for it.

[trail mauve]

can you open ticket please

[golden grotto]

In premium support?