support-en

[latent temple]

Any updates on the /top command not work on Server: 953635455923015700

[low cypress]

Pls waiting

[low cypress]

Hey contact @gusty bridge

[snow mesa]

Ok

[mighty patrol]

How do i add welcome images and messages which shows up every time a member joins the server?

[lean badger]

Welcome Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Welcome & Goodbye module and enable the welcome you prefer, either text or image, or both!
3 - Finally, make sure to fill out the text box and choose a channel.

Keep in Mind:Welcome images should be less than 1MB in size so that the bot can send them.

[little oasis]

@mighty patrol Review the information above for information on how to configure the Welcome module.

[spice sierra]

Zamn I never had that msg

[jaunty perch]

Me and my friend got Blacklist for no reason

<@&675070424748654593> ban him fast

@hybrid sail

[little oasis]

@jaunty perch DM @gusty bridge

[jaunty perch]

I did but he didn't answer i was waiting for so long

[little oasis]

Did you follow the prompts?

[serene bluff]

Why isn't daily XP reset?

It hasn't reset for 3 days now and it keeps happening repeatedly.

I'm using the /daily command, and since it doesn't reset, it adds up to the old days as well.

[little oasis]

@serene bluff The daily command is bugged - it doesn’t work properly. You can use the website instead: https://probot.io/daily

[quick plaza]

Idk why everyone is getting so high xp in server

Without being this much active in server

@little oasis

[quick plaza]

It's daily one

[mighty patrol]

Thanks

[twilit pecan]

Any news about my application?

[livid hearth]

we are working on it no need to mention that again and again please 🙏

[flat flower]

How do i make it actually show the persons avatar for the wwelcome message image

Currently just shows this

[trail mauve]

Does this happen for everyone who joins?

[flat flower]

no i just had a stinker the one i was testing with didnt have an avatar

[trail mauve]

Yeah it looks like, don't you need anything else?

[steel knot]

Hi, I added and set up Probot on my server, but it doesn't send level-up messages in the appropriate channel or assign reward roles. I only use the level system for voice channels.

[steel knot]

but if I use the /rank command it shows that xp are being earned

a little help , thx

[trail mauve]

Make sure the level-up channel is set and Probot can send messages there, and ensure Probot’s role is higher than the reward roles

[steel knot]

already done

[steel knot]

but it still doesn't seem to work

[rich nest]

Can you show a screenshot of your setup please?

[steel knot]

Of the dashboard or?

[rich nest]

Of your setup please

the leveling part

[steel knot]

these are the roles and they are all positioned under probot which has the administrator checkbox

on the dashboard I just set the reward roles by level and disabled all text channels so as not to gain xp by writing

[rich nest]

Thanks for showing that, however that wasn't what I was exactly looking for but good enough, here this is what I'm actually looking for on your end I just want to see what you have setup so I can see what's going on

I want to see this please

[steel knot]

the language is different on my phone I don't speak English

[rich nest]

What do you speak then if you don't mind me asking?

[steel knot]

Italian

[rich nest]

Ah ok no worries, to avoid any confusion, I'll have you move to #support-int , you can feel free to explain your situation in your language and someone will be around to help to continue with your case or unless you feel comfortable speaking in English here, whichever works for you

[steel knot]

we can also continue here thanks

[rich nest]

Ok then no worries

[spice sierra]

Anyone here?I want a little help

[trail mauve]

Please remove all these channels from the blacklist

[trail mauve]

hey 👋🏻

[spice sierra]

Hello there,I need a help can you help me?

[trail mauve]

yeah ofc how can i help you

[spice sierra]

Actually I wanna check if my friend got blacklisted as well or not cuz his xp is not increasing anymore can I confirm it from you?

[trail mauve]

Just send him one credit if he's blacklisted the bot won't be able to find him

[spice sierra]

Credit?

[steel knot]

If I remove them, I'll be able to gain XP in text channels too. I'd like to keep only the voice ones enabled. Is this possible?

[trail mauve]

yeah

[spice sierra]

I cannot get your text like can you give me example like what you meant by give him one credit?

[trail mauve]

It doesn't matter, you just need to specify the voice level for the reward role and leave the text level blank.

[trail mauve]

like this

** #credit @spice sierra 1 **

[spice sierra]

Ok

Do I need to be admin or mod to do it?

Can't I just send the user,so you can check it?

[steel knot]

Before blacklisting them, I only get level up messages for text messages even though I only had the rewards for voice messages.

[trail mauve]

Yeahh as long as he joins our server.

[spice sierra]

He is not in this server unfortunately but I can send his account user. Will it work?

[trail mauve]

Could you please send me a screenshot of your full set up in the dashboard

[trail mauve]

he should join

[spice sierra]

Uhh can you check mine?if I am globally blacklisted?

[trail mauve]

Yep you are blacklisted

[spice sierra]

Uh I see

Thanks for the help,have a nice day!

[trail mauve]

It seems that you should remove these channels from the blacklist

[trail mauve]

You’re welcome, Have a nice day

[steel knot]

Ok , i will try , thanks

[spice sierra]

Uhh one more thing,my friend joined the server it's @fiery zealot

Can you check if he is blacklisted or not?

[spice sierra]

@trail mauve

[low cypress]

Its not blacklist

[spice sierra]

Oh globally?

[low cypress]

Yes

[spice sierra]

Oh my okay okay thanks once more,sorry for annoying you

[low cypress]

Sorry, it's not a blacklist

[spice sierra]

It's not?

[low cypress]

Yes

[spice sierra]

So why he is not gaining xp?

[low cypress]

We don’t know but he’s not blacklisted

[spice sierra]

What the hell is this glitch?

Still counting previous days xp

[low cypress]

You are unblacklisted and now you can earn xp

[spice sierra]

Me?

[low cypress]

Yes

[spice sierra]

Fr???

But I was rejected tho?

[low cypress]

Investigated You appear to have deserved to be removed from the blacklist

[spice sierra]

Omg thank you so much for doing it

Btw what was the problem?

[low cypress]

Idk

[spice sierra]

Okok thanks for letting me know

Have a great day!

[low cypress]

Your welcome

[spice sierra]

Btw do I ask the server owner to do something like I am not gaining xp?

[low cypress]

Sorry I misunderstood and I'm very sorry the blacklist hasn't been removed yet

🙏

[nocturne flax]

Why my level being zero

[trail mauve]

Hey please fill out this form , to restore your level

https://forms.gle/WJa2dTSbpp68srTF8

[nocturne flax]

Is this blacklist ?

[trail mauve]

unfortunately, yes

[nocturne flax]

but how can i know why please ?

Or how to remove it

[trail mauve]

you can contact @gusty bridge our modmail bot

[nocturne flax]

@brave topaz brother

[nocturne flax]

Listen i dont know how to explain to you but i swear i didnt do any thing

[brave topaz]

The blacklist will be removed soon

We had an issue and multiple users were blacklisted for no reason

[nocturne flax]

Yea thats what im talking about

[nocturne flax]

Ok thanks im waiting

[unreal hull]

can someone fix it for me..? it glitched back in 2024 and it says I can claim my daily after 1 year 10 months 3 weeks and 1 day

[fickle reef]

Hey, Try using the dashboard

[unreal hull]

I was claiming it on dashboard when it happened

back in 2024

[fickle reef]

Can you do it now?

[unreal hull]

every time i tried to claim it was trying to authorize me until this

idk why the streak is still there

[fickle reef]

Is this still happening? Or it was back in 2024?

[unreal hull]

still

i think it changed the time for next daily to 3 years or something

[fickle reef]

Check the pinned message

[unreal hull]

ohh

[fickle reef]

Here: #support-en message

Also I noticed you are Polish, for better help you can ask for help in #support-int and I will mention our Polish support for you next time

[visual pawn]

Hello friend

I need help

[fickle reef]

Hi, how can I help?

[visual pawn]

I am in black list

@fickle reef

[steel knot]

It doesn't work, only the level up messages for text channels appear, not the voice ones.

[fickle reef]

It will be removed soon

[visual pawn]

Is it possible tomorrow?

[fickle reef]

Maybe, Idk yet

[visual pawn]

Thnx bro i wish i can know the cause

[fickle reef]

It was a problem from our side

[hollow swift]

@fickle reef sir

[visual pawn]

Oh its okay
Thnx

[fickle reef]

Yes?

[fickle reef]

You're welcome, have a great day

[visual pawn]

How would you rate my English?

[fickle reef]

Maybe B1 level, if you want to chat you can use #chat-en

[hollow swift]

@fickle reef have a problem: my XP isn't increasing from morning until now, even though the others are increasing normally

[fickle reef]

You have been blacklisted by mistake it will be removed soon

[hollow swift]

I hope so very soon.

[timber thorn]

@fickle reef im blacklisted from credit can i know why

[last seal]

Hi

[low cypress]

you have been blacklisted due to some problems that will be resolved as soon as possible

[low cypress]

Hey how I can help you

[timber thorn]

Ok

[mellow crow]

how do i make my server twitch subs only

[thorny torrent]

Hello i had like 1 million credits about 4 years ago and now they dissappeared and i have like 40k left

@low cypress

Brakam awa kurdishi

Da txwa 7alekem bo bka

[low cypress]

#support-ku !

[low cypress]

Can you explain more

[rich nest]

Huh?

Banned from what exactly? Your going to need to elaborate

Uh huh, where did the banned part come from then?

I don't know, I'll need to see screenshots of the issue

[hollow swift]

@fickle reef @low cypress I hope I will be compensated for the mistake that occurred and have the lost XP restored to the SXB server

[rich nest]

What

[rich nest]

What happened?

[hollow swift]

One of you told me that I was given a blacklist by mistake

[rich nest]

Ah okay

[rich nest]

Sorry about that, yes it'll be removed

[hollow swift]

Is there a specific timeframe? + Will I be compensated on the SXB server for the lost XP?

[rich nest]

No, you'll be fine, and there's no specific timeframe

[surreal lava]

c

[hollow swift]

😔😔😔

[rich nest]

did you need somethin?

[rich onyx]

Hello i got my level and reps back but still didnt get the credits when will we get them ?

[torpid spear]

@rich nest I took a blacklist for no reason, how do I get it back?

[blazing cypress]

@lean badger

[rich nest]

It'll be fixed, we are aware of it, sorry about that, I'm not sure of the time

[torpid spear]

Should I contact Danny's bot or not to get the XP removed?

[rich nest]

I wouldn't worry about it considering how its already been reported

[torpid spear]

Did you say that they would undo it for me?

[rich nest]

Yes it'll be undone, others were affected as well from those who were having the same issue as you

[torpid spear]

@rich nest Will it be released today or when?

[rich nest]

I don't know the exact time

[torpid spear]

Okay, did the officials respond to you and tell you it will be released?

[rich nest]

Might be another day it'll get looked into, like I said I'm not sure of the time

[torpid spear]

Okay, so the bot malfunctioned and randomly blacklisted people.

[rich nest]

Pretty much from what I've heard yes

Its why I said you weren't the only one affected

[torpid spear]

I thought about it on my own, that's why, lol. But I wasn't alone, it turned out to be... haha.

@rich nest You are a Muslim

[rich nest]

If you want to continue chatting, we can move to #chat-en

[torpid spear]

okay

[visual pawn]

@rich nest I took a blacklist for no reason, how do I get it back?
I need it

[rich nest]

It'll get fixed, its already been reported, sorry about that

[visual pawn]

What time exactly?

[rich nest]

Not sure

[visual pawn]

Oh

Im very sad

Thank you for helping

[rich nest]

No worries

[fiery zealot]

Hlo

I want to check if I'm blacklisted

[fiery zealot]

@proper girder

[glacial spruce]

I need help

My probot is crazy

Pls

Plssss

[sly zealot]

You can contact @gusty bridge and find out why you were blacklisted.

[fiery zealot]

First I wanted to know if I'm blacklisted

How to check?

[sly zealot]

Go to #commands and type the command /credit

[fiery zealot]

I don't get it what does that command show?

I'm in a server where probot give XP to level up

But I'm not gaining since yesterday

[sly zealot]

Contact @gusty bridge to check if the nickname is blacklisted or not.

[brave topaz]

@sly zealot follow the channel rules/topic

[brave topaz]

#support-es

[fiery zealot]

Oky

[sly zealot]

I don't know the chat rules

[sick spear]

Hello,
My ProBot rank suddenly dropped to rank 1 and credit transfers stopped working.
It was working normally a few hours before.
I believe this might be an automatic cooldown.
Could you please confirm if this restriction is temporary?
Thank you.

[sharp cobalt]

i keep getting "an error occurred on client" when i refresh on the dashboard and my welcome message isn't being sent through when new members join the server, help :((

[hexed pilot]

Is there a way to change probots logo when on pro

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[low cypress]

you have been blacklisted due to some problems that will be resolved as soon as possible

[fiery zealot]

Someone help me plz

[fiery zealot]

@low cypress

I need to check if I'm blacklisted

[low cypress]

Hey how I can help you

[fiery zealot]

.

[low cypress]

wait

[fiery zealot]

@low cypress did u check?

[serene palm]

hey so apparently I got blacklisted for spamming? I’m not sure how that happened I just wanna know when will it be removed weeks? months? someone told that i will never get removed so ..

[spice sierra]

Did you contact Danny?

[fiery zealot]

Can anyone help?I am not blacklisted but my xp is not increasing for past 1 day now I do wanna know is happening.

[serene palm]

I did that but the response seems to be an automated and they did not tell me when I will be removed from the blacklist

[spice sierra]

Did they reject?

[serene palm]

all they told me was the cause

[spice sierra]

Sus bot/spammer?

[errant field]

I have a question. I purchased the Provot Gold membership and renewed it to a new account, but I have to inquire because the Provot I used to use is unavailable, but I can't see the premium support ticket channel. What should I do?

someone help please bb

[serene palm]

idk man just said for spamming

[spice sierra]

Uhh if you think you didn't spam then it might be a mistake I guess maybe appeal but if you did and they reject then just ask the staff to check your logs to confirm

Many people are having same problems(including me)

[serene palm]

the thing is that i’m not sure it happened around 6 pm gmt and checking my messages now it wasn’t spamming

How can I appeal tho?

[spice sierra]

Appeal from probot I guess write an appeal then click on other categories if it tells you to choose which category your problem falls in

If you already did then just ask from any staff here

[hardy pivot]

Guys is there any developers or moderate

[fiery zealot]

Anyone?

[hardy pivot]

I have a problem

[rich nest]

We don't have a time on when it'll be removed

[rich nest]

Yes?

[fiery zealot]

Plz help me too

[fiery zealot]

.

[grizzled path]

help me

I got the blacklist

I don't know the reason

@rich nest

[rich nest]

Sorry for the wait

There's a known issue, the top hasn't been reset. I don't know if this is related to not gaining XP or not, or if the channel is blocked from gaining XP.

That's what I've been told when I've asked about your case

[rich nest]

Hi yes, we're aware of the situation, it'll be fixed

[grizzled path]

😭

Please reply quickly because I'm actively engaging with both my writing and voice.

[rich nest]

I literally just did

[balmy cedar]

@rich nest

can you help md

me*

[grizzled path]

Nothing has changed

[rich nest]

.

You got blacklisted

[grizzled path]

Whyyyyy

[rich nest]

Hi, what can I help you with?

[fiery zealot]

Whatever the issue hope it fixes soon💔

[rich nest]

There's an issue going on where probot is randomly blacklisting people, that's going to be fixed

[rich nest]

Thanks!

[balmy cedar]

i join in discord today suddenly I noticed something strange in XP, it doesn't increase

@rich nest

[rich nest]

Are you blacklisted?

[balmy cedar]

i don't know

[rich nest]

I've asked about this issue a little bit ago, you seem to have the similar situation as someone else @balmy cedar

[untold finch]

hello

why im I lvl 0?

[elfin badger]

the top command is broken, it shows incorrect amounts of xp

[outer isle]

c

[elfin badger]

how much xp did i actually get, and in what time frame?

[rich nest]

What do you mean its brokem, mind showing a screenshot?

[rich nest]

You need help?

[rich nest]

Screenshot?

[elfin badger]

<@&675070424748654593>

[rich nest]

You don't need to ping when I'm literally right here

and I just answered you too

[elfin badger]

oh sorry, my dc lagged

[rich nest]

No worries

[elfin badger]

this is the leaderboard for the day, on the weekly one i have about 22k and the monthy one i have about 175k

[untold finch]

in auguest

[rich nest]

Hmm I see, I've reported and asked about the issue, I don't know when I'll get an answer or someone will let you know but I have to go currently, but someone else can take over if I'm not around, sorry! take care!

[untold finch]

n0w im cleared

[elfin badger]

sorry is that for me or abdou

[spice sierra]

I hope so that random blacklist will never happen?

[thorny cypress]

idk what’s happened with this bot , many guys are playing random bots
they ain’t controlling us

i hope they’re understanding this

[balmy cedar]

Please can help me i need xp

[elfin badger]

also ty for awsering the questions, i can see that this must be tireing

[balmy cedar]

@rich nest i thank probot error

Can u fixed it ?

[latent temple]

Hello any updates? this is the third day, top is still not working

[uncut egret]

<@&675070424748654593>

[trail mauve]

try use another prefix not slash (/)

[trail mauve]

#support-ar

[trail mauve]

yeah

[trail mauve]

Hey please fill out this form , to restore your level

https://forms.gle/WJa2dTSbpp68srTF8

[trail mauve]

hey it will be fixed soon we’re aware of this issue

[elfin badger]

ok ty!

[latent temple]

How do I change my prefix?

[trail mauve]

from dashboard

[latent temple]

where

[trail mauve]

http://probot.io/dashboard

[latent temple]

yeah I am on the dash where do I change the prefix?

[uncut egret]

Can I be staff ?

[trail mauve]

#announcements

[nocturne whale]

.

Hello?
I hope you are doing well.
I would like to speak directly with the person responsible for Pro/Premium features regarding some important inquiries.
Could you please let me know the best way to contact them privately?
Thank you very much for your time
Kind regards

[twilit pecan]

For the past few days the daily XP has not been reset, even if you have daily peak and days, you still have XP from several days and the number of messages per day is not reset

<@&675070424748654593> help me

[low cypress]

Thanks for letting us know, we've sent it to the developers

[twilit pecan]

Do you need a server IP?

Or not?

[low cypress]

No need

[nocturne whale]

?

[low cypress]

Hello, you can talk about it here

[nocturne whale]

I hope you are doing well I am reaching out on behalf of a large and active Discord community officially associated with a YouTube channel We are interested in using your bot with full Pro Premium features on our server Given the size and activity level of our community this would provide your bot with significant exposure among a large and engaged audience In addition our server environment allows for real world high volume usage enabling us to monitor performance closely and provide structured feedback regarding stability usability and feature effectiveness when needed Should this request be approved I will personally coordinate with the YouTuber directly to review the matter and determine the appropriate next steps We are fully prepared to meet any requirements or conditions you may have If preferred this access can be granted for a trial period for evaluation purposes Thank you for your time and attention We look forward to your response Kind regards

[low cypress]

Thanks, you can use the main language
#support-ar

[jovial mist]

.

[low cypress]

Hey how I can help you

[jovial mist]

I'm sorry buddy, I messaged in the wrong channel, apologies

[rich nest]

@warm adder No

[primal escarp]

How can I add reaction roles into my server??

<@&675070424748654593>

[low cypress]

#faq

• select N-Z
• select Assignable Roles

[grizzled path]

@rich nest

[brave topaz]

did you need help?

[grizzled path]

Yes

[grizzled path]

Staff: Thank you for contacting us. After reviewing the reason for your blacklisting, our system detected frequent spamming within your account. As a result, your account has been blacklisted.

Why don't they set a duration for the blacklist, and also why didn't they tell me what constitutes offensive or unwanted language?

[glad ridge]

bro i have black listed can you tell me the reason?

[trail mauve]

DM @gusty bridge

[hardy pivot]

Guys

[trail mauve]

yes

[livid python]

Hello

Is there anyone here who can help me find out why blacklisted?

I took Blacklist for no reason.

@trail mauve

[trail mauve]

Hey sir please DM @gusty bridge

[livid python]

Could it be that I was blacklisted by mistake?

[trail mauve]

i don’t know tbh

[livid python]

What should I press?

[trail mauve]

select your language then describe your issue in detail

[livid python]

I want to inquire about the reason for the blacklist; what should I click?

[hybrid night]

When will the t day problem in the bot be resolved?

[trail mauve]

like i said before select your language then describe your issue sir

[hybrid night]

@trail mauve

[livid python]

Bro, I mean the button. What should I press? I don't know what to press or which button.

[trail mauve]

The time is unknown for now, but it will be resolved

[trail mauve]

can you send screenshot please

[livid python]

Ok

[hybrid night]

Can the duration be longer than a week?

[trail mauve]

you can select other or appeal ban

[trail mauve]

Maybe

[livid python]

I chose other and he sent a message saying that the support team will come to me after a while. Is that correct?

[trail mauve]

yeah

[livid python]

Thanks

[trail mauve]

You’re welcome

[slender otter]

Hello! I would like to know if a feature is available on Probot where

1. I create an embed that lets people opt into a role BUT
2. it checks if you have been active enough in the server (either a time requirement or a message or level requirement). If you do not meet the requirement it does not grant you the role

Purpose: I am trying to have a role that lets me ping active users who have opted into being pinged to do polls or survey questions on potential server changes
<@&675070424748654593>

[craggy belfry]

my welcome channel randomly stopped working

[crude marsh]

She got banned, what's the reason?

[craggy belfry]

who

[low cypress]

Contact @gusty bridge

[low cypress]

Can you explain more?

[craggy belfry]

it used to work and display my message right, now it doesnt do anything

[stark frigate]

اعملك شاي؟

[analog shuttle]

hello

so ig i got blacklisted and i'm sure it's by mistake

[nocturne flax]

There is a bug in the leveling system, it's typed to type /top voice or /top text | But it should be /top type:Voice or /top type:Text in the /top lb. Solve it please for the servers your bot is in

[analog shuttle]

<@&675070424748654593>

[nocturne flax]

Thanks!

[drifting pivot]

Yoo Why does the Command "#title" don't work with me ?
I write the tag and the bot react my message but nothing occurs

[rancid geyser]

@gusty bridge

[trail mauve]

hey please contact @gusty bridge

[trail mauve]

we’re aware of this issue and it will be fixed soon

[trail mauve]

it takes some time

[drifting pivot]

Idk but ig i have a problem
I tried from other account and it worked normally

You can see here #commands

[trail mauve]

ik its like this for some accounts

it may take an hour and half

just don’t change your title until it loaded

[drifting pivot]

Oh ok

[drifting pivot]

Okk
Tysm

[stark yew]

I'm trying to setup the leveling system but for the role rewards it just says no options

Does anyone know how to fix this

[trail mauve]

ywsm, have a good day

[trail mauve]

hey can you please send screenshot

[stark yew]

Sure

Sorry Abt mobile my PC is on the fritz

[craggy belfry]

@trail mauve

[trail mauve]

make sure Probot’s role is higher than the reward roles

[stark yew]

K

I'll let you know if that works

Thx

[trail mauve]

Make sure Probot has permission to send photos and chat on this channel ( #welcome )

[trail mauve]

Yw, anytime

[craggy belfry]

it has admin, it used to work just fine, i havent changed any settings or permissions

and now it wont work

[stark yew]

Made the role have higher perms and still nothing

[trail mauve]

I will ask and answer you later

[trail mauve]

are you sure you selected the right server?

[stark yew]

Yep

[trail mauve]

use another browser

[rose onyx]

I have a problem. I am in the black list. I cannot send cards or receive cards. I do not know what the reason is or what the problem is. Please help me. I do not know what the reason is.
@trail mauve

[dim jay]

Hello,
I think my account has been blacklisted by mistake.
The bot doesn’t respond to my commands and people can’t transfer credits to me. 1411096861531443320 My Discord ID: PUT_E
Please check my case.
Thank you
@trail mauve

[magic iron]

Hello, not sure what happened but my account is no longer registering any sort of xp for text or voice across the servers I'm in that use. Looks to have stopped yesterday evening.
@trail mauve

[tranquil mango]

<@&675070424748654593> I bought the gold bot subscription, and I dont understand how it works. It says that my bot is uninvited and needs to get invited, but I already did it like 5 times. Does both the default and the premium bot needs to be the same time on the server or am I doing anything wrong?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[magic iron]

@little oasis was told to tag you as well

[verbal rock]

Hey why I'm blacklisted?
From this morning, my level hadn't increased by even 1 XP, my profile level had reset to 0, and I could no longer receive daily reward credits.
When I executed /credits, I was told:
❌ You have been blacklisted, please contact our support for more info.

Also I cannot DM to @gusty bridge

<@&675070424748654593>

[silent kayak]

This issue is also affecting another member of our server, it may appear to be a corruption issue in your data endpoints/storage, the /profile command brings up a corrupt profile.png file instead of the user card
<@&675070424748654593>

[craggy belfry]

????

[fiery zealot]

Hlo guys I need help. Seems like I have been blacklisted for no reason and when asked to Danny he said it was for spamming. I have never spammed. Another friend of mine got blacklisted for similar reason. He found that his was a mistake and will be removed. Mine must be the same

[fiery zealot]

@trail mauve

[timber thorn]

<@&675070424748654593> why am i blacklisted

[gilded hull]

heyyyy a lil question,
how can I reset the leveling system on my server?

• Angel ❤️

[marsh siren]

how do i make it do the new joins thing

•jay

[errant field]

I have a question. I purchased the Provot Gold membership and renewed it to a new account, but I have to inquire because the Provot I used to use is unavailable, but I can't see the premium support ticket channel. What should I do?

[dim jay]

Hello,
I think my account has been blacklisted by mistake.
The bot doesn’t respond to my commands and people can’t transfer credits to me. 1411096861531443320 My Discord ID: PUT_E
Please check my case.
Thank you. @nocturne flax @lean badger

[dim jay]

@halcyon plank @nocturne flax

[brave topaz]

If you have blacklists issues, always DM @gusty bridge, our modmail bot.

[twilit sequoia]

H

I

[low cypress]

• How to reset Level system
  /reset type: target:@everyone

[low cypress]

Hey you need open support tickets?

[errant field]

YES

[tough holly]

Hello, which option should I choose to find out how long the blacklist is for or what the reason is?
From @gusty bridge

[low cypress]

#support-ar

[tough holly]

Ok

[trail mauve]

please DM @gusty bridge

[trail mauve]

please contact @gusty bridge

[trail mauve]

There is a problem with the bot that will be fixed soon

[rose onyx]

It says I have random email accounts and I don't use them What is the solution?

[trail mauve]

why you can’t contact Danny?

[trail mauve]

Hey sorry about that, please contact @gusty bridge

[dim jay]

هلا شباب

@trail mauve تقدر تفك البلاك رست

[trail mauve]

We are aware and we have sent the problem to our developers

[trail mauve]

use a text for the welcome instead of an imagine

[trail mauve]

#support-ar

[dim jay]

Can you undo the black rust?

[trail mauve]

contact @gusty bridge

[trail mauve]

Other or appeal a ban

[dim jay]

Does the blackhead disappear after a period of time?

[fiery zealot]

Already did thanx

[craggy belfry]

it was working before, why is thsy an issue now? I created the image specifically for the server

that

[trail mauve]

Please just use a text instead image, let me know if it works

[trail mauve]

We don't have an eta on that sorry

[craggy belfry]

it didnt

[trail mauve]

could u please invite me to your server ?

[craggy belfry]

uhh why

[verbal rock]

The reason I couldn't contact Denny was that I had disabled the setting allowing DMs from members of this server

When I contacted the support team, they said, “ recently our bot started assigning blacklist to a lot of users automatically as a reason of spamming, so you got blacklisted by mistake we will look further into it and reach you back”

[knotty leaf]

Hi, is it possible to set a multiplier to gain more exp (level system)?

[thick dawn]

why why why black list in @frank perch

[bleak glacier]

any updates @low cypress also would anybody in <@&675070424748654593> know why since i hit 1k members much less members are joining the server befor it was like 30-50 a day almost now its 10-15 i didnt change anything am i shadowbanned or something 😅

[timber thorn]

<@&675070424748654593> why am i blacklisted from credits

[low cypress]

contact @gusty bridge

[timber thorn]

The bot relocated me here

[low cypress]

Wdym?

[timber thorn]

I want to know why am i black listed

[low cypress]

Pls contact Danny

[timber thorn]

He relocates me here

What should I do

[fickle reef]

Hello, as for update there isn't anything announced by the developers yet, and for the join it's not related to Probot and I don't think it's related to shadowban, it might be related to why people are not joining like before and what has changed about their motive to join your server, have a great day!

[fickle reef]

You have been answered there.

[bleak glacier]

👍 🫡🫵2️⃣🤍

[mint glade]

C

[trail mauve]

#commands

[magic iron]

Any idea for an ETC on fixing the shadowbans/blacklisting?

[trail mauve]

No ETA for now unfortunately.

[foggy dove]

what perms should the bot have if we are only using it for levels and giving roles based on levels

[small flint]

I've been blacklisted, how can I remove it?

[low cypress]

Contact @gusty bridge

[small flint]

I contacted him and received no response for about a whole day.

@low cypress

[urban moss]

Why i get black list
<@&675070424748654593>

[low cypress]

Contact @gusty bridge

[urban moss]

Okay, but why did you get blacklisted for no reason? Because I want to buy a server and I have important items on credit.
@low cypress

[urban moss]

@low cypress

[raw blade]

I want to get back to my level , I lost it twice, and I should have 134k XP pls help me

[livid hearth]

may you contact your main language support please 🙏, just to avoid conflicts

#support-ar

[raw blade]

they don't answer

[livid hearth]

wait for them, be patient!

[raw blade]

I didn't understand what the problem was if you answered me

There is no difference

They are not answering, and there are also many people

My request may be completely ignored

[livid hearth]

because there will be a conflict while dealing with requests, we will receive 2 requests from the same person so we will add xp twice, that’s the main reason why i redirected you to your main channel

[urban moss]

@livid hearth
why did you get blacklisted for no reason? Because I want to buy a server and I have important items on credit.

[livid hearth]

#support-ar please 🙏
also please contact @gusty bridge
if you repeat your question again and again we will take action against you

[raw blade]

do I have a chance to return it, and how long will that take?
I asked someone how long it took, and they said a week

[livid hearth]

ahead to #support-ar then, feel free to ask these questions in your main language
also just to speed up the process you should fill this form

https://forms.gle/WJa2dTSbpp68srTF8

[raw blade]

Thx

[livid hearth]

🙏❤️_ _

[raw blade]

One last question: I filled in the information, but the problem is I lost the level twice, each time I was level 30. It asked me for information for one level. Is it possible to restore both levels?

[livid hearth]

i didn’t get it mate, may elaborate

[raw blade]

He requested information for one level, and I lost my level twice while I was at level 30. Does that mean he will restore one level for me and not merge them?

[trail mauve]

you can’t

[raw blade]

Oh

Bruh

[coarse prism]

How do you use the bot for levels

[hardy ocean]

Many people have been blacklisted for no reason. I hope you resolve this issue as soon as possible.

[fickle reef]

Hello, please read this.
https://docs.probot.io/docs/modules/level_system

[fickle reef]

Our developers are working on it, thanks for your concern

[hardy ocean]

Thank you, I hope you can expedite this because many people have lost a lot of credit.

[fickle reef]

It should be fixed soon, we don't have an ETA for now.

[autumn ridge]

What is the cause of the black lest for no reason?

[brisk comet]

Will the bot restart or will I get my money back?

[fickle reef]

Contact Danny

What do you mean by restart?

[jaunty geyser]

Hello, I have a question.
I was blacklisted even though I didn't do anything. Can you explain?

[dense dirge]

Please contact @gusty bridge

[marsh bridge]

I have a Discord account, but it was lost. It had a large amount of credits—11 million. I want to retrieve those credits and put them in this account. I have proof that it's my own.

[wooden hedge]

Hey guys

I paid for the bot Premium Tier 2 for a full year but it’s not showing on the website

What should i do?

@gusty bridge

[dusty rapids]

Many people have been blacklisted for no reason. I hope you resolve this issue as soon as possible.

[jaunty geyser]

There is no answer..

[river otter]

hello i want to know did I get blacklisted?

[delicate tapir]

The person bought a premium bot but did not receive the features.
@vapid smelt

[vapid smelt]

The person bought a premium bot but did not receive the features.

[delicate tapir]

@dense dirge

@livid hearth

[vapid smelt]

Hi

[wooden hedge]

I paid for the bot Premium Tier 2 for a full year but it’s not showing on the website. @woeful sinew

[woeful sinew]

We apologize for the inconvenience.
will create individual tickets for you.

[rugged flame]

Xp ain't increasing since yesterday. may I know why....?

[vapid smelt]

Hello ProBot Support,

I hope you are doing well.

I recently purchased a Premium subscription (Premium Tier 2) and the payment was successfully completed, but I am unable to add the Premium Bot to my server. The dashboard shows the payment as "Paid", but the bot invitation option does not appear for me.

Could you please help me activate the Premium Bot on my server or link the subscription to my account?

Thank you for your assistance.

[low cypress]

Want me to open a ticket ?

To fix your problem?

[vapid smelt]

Yes

[wooden hedge]

Thank u

[low cypress]

https://discord.com/channels/224308865427046402/1460903974298325140

[halcyon fiber]

Is anyone here?
<@&675070424748654593>

[low cypress]

How I can help you?

[halcyon fiber]

We have a problem editing an old embed message that isn't showing up in the control panel

[low cypress]

You can only edit 1 year ago since the data is stored for 1 year

[halcyon fiber]

Is there no solution? It's extremely urgent

[low cypress]

No, it has no solution

[mossy halo]

How can i change the prefix like i make it ( !ban , !to , !rto )
<@&675070424748654593>

[livid hearth]

hello, our app no longer supports prefix, use slash command instead

[dusty rapids]

What are the reasons for the random blacklisting? Please provide the reasons why the most popular Arabic servers had their accounts blacklisted. The reason given is spam, but there's no spam involved. This seems to be a random distribution of blacklists to Arab users.

[mossy halo]

but there is a server have it

[rugged flame]

So we need premium to ask questions here since non answered why xp ain't increasing

[stark frigate]

I can do thar for u its ez to do

[mossy halo]

come dms

[livid hearth]

you can use alias instead or buy a premium subscription to get that feature

[livid hearth]

use your main language support please, do not ask same questions in multiple support channels

[mossy halo]

How

oh now i know how

thank you

@livid hearth

[lavish rune]

@livid hearth what should i do to remove the blacklist

[buoyant tulip]

My account is supposed to be 35 days long, but it doesn't increase by a few days.
<@&675070424748654593>

[rich nest]

What

[rich nest]

Dm @gusty bridge

[rich nest]

Explain

[raw sundial]

How can I set the xp-system? Or how does it work?

That is what I setted - some roles but how and when does anyone get a Role? It says 7 Minutes Text level 1? How can I understand this? <@&675070424748654593>

[abstract vessel]

@rich nest i am blacklisted what should i do?

[low cypress]

It means 7 minutes of continuous messages, and the level will be based on xp

[low cypress]

Contact @gusty bridge

[twilit pecan]

Is there any news about my application?

[raw sundial]

So if a person wrote 7 Minutes long he reaches the dedicated level? @low cypress

[abstract vessel]

I have told him and he said me to come here again

How much time is he goona take?

@low cypress

[low cypress]

Yes

[low cypress]

The time is unknown

[abstract vessel]

1 day? , and is my request valid?

@low cypress

[low cypress]

I don't know

[abstract vessel]

Umm so u was here for support i guess

[low cypress]

Blacklist answers can only be answered through danny

[abstract vessel]

I jst wanna ask has my req reached him

Anyways

Thank you.

[white dragon]

I would like to know why I am blacklisted from ProBot. I believe this may be a mistake, and I would appreciate it if you could review my case and provide clarification.

[raw sundial]

@low cypress thank you very much. I setted it now. I have a Discord Server with 3073 Members and I am looking for a good Ranking System. Pro Bot looks very interesting. Therefore I am testing it for the first time.

[white dragon]

<@&675070381861634048>

[woeful sinew]

Contact @gusty bridge

[upbeat roost]

I have a friend's account that I want to restore to full level after it was reset due to the problem you had. (Proof/Evidence)

I want to go back to lvl

[woeful sinew]

Please submit the relevant proof and details regarding the xp restoration via the form below:
https://forms.gle/WJa2dTSbpp68srTF8

[upbeat roost]

ty

[neon oak]

i buy probot Premium Tier 2 1year but The product did not reach me.

[low cypress]

Can you send screen shots section subscription

[neon oak]

???

[low cypress]

https://discord.com/channels/224308865427046402/1461001877071073382

[main monolith]

Could this be what caused me to be blacklisted?

[low cypress]

No, Contact @gusty bridge

[proper lynx]

I took Blacklist for no reason..

[low cypress]

#support-ar

[proper lynx]

There has been no response from them

[cyan geyser]

Hey guys, I got blacklisted for no reason. How can I fix this problem as quickly as possible?

[low cypress]

#support-ar

[low cypress]

#support-ar

[cyan geyser]

I need help from foreigners, my friend.

[cyan geyser]

Hey man, I need your help.

[low cypress]

All I can say is , contact @gusty bridge

[cyan geyser]

o

[cyan geyser]

You are a respectable person

[low cypress]

You too!

[noble scarab]

@low cypress Hello brother, can you remove the blacklist because I'm being harassed for no reason?

[low cypress]

Contact @gusty bridge

[silk wing]

Same picture

[upbeat roost]

yeah

[trail mauve]

Hey please fill out this form , to restore your level

https://forms.gle/WJa2dTSbpp68srTF8

[upbeat roost]

I submitted a request, when will it be returned?

[trail mauve]

Processing takes time, so we kindly ask you to wait.

[upbeat roost]

Approximately how long does it take?

[upbeat roost]

Does it take less than or more than a week?

[trail mauve]

more maybe.

[raw sundial]

Is there a way to config the leveling system?

[lean badger]

Leveling System Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Leveling System module and click on Add Role Reward
3 - Finally, configure it as desired by adding the required text and voice levels.

Keep in mind: You can add NO-XP-ROLES and NO-XP-CHANNELS to prevent that role and channel from gaining xp. Furthermore, if you have both text and voice set up, the user will need to reach both in order to receive the role reward role.

[livid hearth]

⬆️

[raw sundial]

Thank you that will help

[gusty sandal]

<@&675070424748654593> Hey, i have a server with almost 10k members.

one member told me the bot is somehow not counting their message somehow

is there a way to fix it?

thats the member

[silent kayak]

this is a known issue that they are working on, we have a similar issue atm

[crude cliff]

Why I got black list 😭

[outer talon]

What are these offers you are making?

[fickle reef]

Contact Danny

[fickle reef]

What offers?

[crude cliff]

I contact this

[outer talon]

Collect a million credits and get on the blacklist

[fickle reef]

Contact Danny in Arabic

[neat trout]

I want to inquire to a close friend why he was given a black list pro bot

[fickle reef]

Ask your close friend to contact Danny

Use #support-ar if you speak Arabic

[crude cliff]

How I delete black list @fickle reef

Creat account?

How do I remove a blacklist? Can you tell me how?

[low cypress]

#support-ar

[nocturne flax]

I am having a problem with automatic rolls he tells me that you are this rank higher than my rank and it does not have any validity of the rank I wanted to put

[trail mauve]

#support-ar

[timber thorn]

Why am i not leveling anymore <@&675070424748654593>

[trail mauve]

#support-ar

[long meadow]

Hello, so I for some reason stopped gaining xp and another guy, but for literal no reason, I never spam or anything please help

[long meadow]

Please help someone answer

[long meadow]

Can u help me pls

[brave topaz]

state your issue or ask your question and someone will help when available

[long meadow]

I sent my issue to the app and told me to seek help here

<@&675070424748654593>

[brave topaz]

im not sure why you ping the role if im right here

[long meadow]

Idk bot told me to im sorry

[brave topaz]

can you state your issue or ask your question again? because this isn't the bot you contacted to

[long meadow]

Ok Ill tell again

So my xp got frozen recently and havent gotten any xp since

And I have a question if u guys fix this will I get the xp I lost back because Im kind of not grinding any xp

Please answer

[long meadow]

I just did please answer me

[brave topaz]

The issue happens to your main account, the one you're currently using?

[long meadow]

Yes

And also to a friend of mine

[long meadow]

You there?

Please answer

[long meadow]

Please bro dont leave me here

[long meadow]

Hey im sorry uhm can u help me I think I might have the same problem

[silent kayak]

I'm not a member of staff here, sorry, all we can do is wait until they fix it

[long meadow]

Dam no problem

But Im losing time on my server I need to reach a level and under February 28

I hope they fix it soon

Why manager not answering me

Welp I hope it gets fixed really soon I need to win so much xp back bruh

[fervent shoal]

<@&675070424748654593>
I've had Probot in my server for a long time but can't get on the dashboard now, I'm just stuck on this (screenshot).

I've already tried:
Kicking & readding the bot
Giving it all the permissions it asks for, up to and including Admin.

Server ID: 571342175678234640

[long meadow]

So my xp got frozen recently and havent gotten any xp since. A manager was helping me but he is afk now so please someone help <@&675070424748654593>

[ocean onyx]

C

C

[prime bluff]

@gusty bridge

[long meadow]

Please someone answer because danny only tells me to come here

Why is getting an answer so hard for me I cant wait because ill lose my rank if glitch doesnt gets fixed 🙁

[wild fox]

C

[rich nest]

Bro why you spamming @wild fox

If you don't need help, head to #chat-en

[subtle cedar]

Ok

So

Can probot give everyone in my server a role

Yes or no

@copper pike

@hybrid sail u speak English?

[true island]

Hello
Guys i have a question
Is self promotion on this server allowed ?

[jade rune]

Hello. I've just realized mine and the levels of those in my server hasn't moved since July 2025.

Can you please assist?

[honest charm]

I don't know how to place it in to a pacific place

Me sad

Please help

Please 😥

Help

[low cypress]

How I can help you?

[honest charm]

Hay thanks man I want to continue someone's legacy and I want to have the bot in the welcome channel but I don't know how to😭

Can you help me

Ping me wan your here

[low cypress]

What do you mean, you want to set welcome?

[honest charm]

I want it to go in to a channel in a server

Like this

[lean badger]

Welcome Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Welcome & Goodbye module and enable the welcome you prefer, either text or image, or both!
3 - Finally, make sure to fill out the text box and choose a channel.

Keep in Mind:Welcome images should be less than 1MB in size so that the bot can send them.

[honest charm]

Thank you SO MUCH man have a good day

[brazen girder]

Hi

[low cypress]

Your welcome

[low cypress]

How I can help you

[jade rune]

Not sure if I've been skipped, but is there anyone that can help me?

I've just realized mine and the levels of those in my server hasn't moved since July 2025.

How can I get this fixed?

[lavish rune]

he's not telling me what to do to remove the blacklist

@low cypress@fleet void@clever mica@rich nestMy account was blacklisted from ProBot. I apologize for any rule violations I may have caused. I understand the rules now and assure this won’t happen again. I kindly request a review of my blacklist. Thank you.

just if you can tell me how to remove the blacklist

[rich nest]

You'll need to wait for someone to do it for you

[steady wagon]

Hello, how does the experience system work through your bot? I've written a lot of messages but I'm not getting any experience.

[eager girder]

My account was blacklisted from ProBot. I apologize for any rule violations I may have caused. I understand the rules now and assure this won’t happen again. I kindly request a review of my blacklist. Thank you.
just if you can tell me how to remove the blacklist
@brave topaz
@fleet void

[eager girder]

@low cypress

@clever mica

@rich nest

[low cypress]

stop ping !

#support-ar

[outer portal]

I added a leveling system to my server but Im the only person that it works on. I have no idea what could be the problem

[trail mauve]

make sure Probot’s role is higher than the reward roles

[outer portal]

It is :c

[trail mauve]

So you are saying that the reward role only works for you and not the other members?

[outer portal]

Yes

ProBots role is higher than any other role and I am the only person that is being given roles

[trail mauve]

Please share a screenshot of how your reward roles are set up in the dashboard

[outer portal]

He is supose to be giving the green roles, the 3 last ones

[trail mauve]

• 

[outer portal]

Im sorry but idk what a dashboard is

Im not into discord that much

Could u tell me?

[trail mauve]

https://probot.io/dashboard

its okay

[outer portal]

Let me make sure Im following right

You want a screen of my leveling system?

Im confused Im sorry

😭

[trail mauve]

lmao yep

[trail mauve]

its okay don’t worry

[outer portal]

Okay I think Im just stupid...

I think it works

😭 🙏

[onyx gorge]

I got black listedwhen will it be removed

[dull void]

Hey there! Please contact @gusty bridge regarding your blacklist.

[outer portal]

Thank you for trying to help still :3 and patience

[onyx gorge]

The reason given is spam, but I didn't do anything.

[dull void]

Again, please contact @gusty bridge

[onyx gorge]

I contacted 3 times .

[dull void]

If your appeals were declined, then there’s nothing we can do.

[onyx gorge]

Same reason

[trail mauve]

hmmm check ProBot permission Roles, Make sure ProBot has:
Manage Roles - Administrator (recommended)

also, Other users must actually reach the required level to get the role

[outer portal]

Its already working thanks a lot, I made the system at 2 AM and nobody was typing that time so ProBot didnt refresh

Its working now :))

[trail mauve]

Hehe, late night setup struggles, Glad everything is working now!

[minor jewel]

Hi I bought Premium Tier 2 but I didnt receive it does it take a while or?

[trail mauve]

hmm okay wait a minute please

[minor jewel]

take your time

[brazen iris]

Can u check your dm plz ? @brave topaz

[low cypress]

Pls don’t mention Manager

[brazen iris]

Ok

[onyx gorge]

Level account is back but the blacklist hasn't been removed
What do I do

[low cypress]

Can you explain more ?

[subtle sentinel]

How to add premium bot?

[low cypress]

• https://probot.io/premium

[subtle sentinel]

I bought

What next?

[full wasp]

My profile level restarted it was more than 70 now it’s 6

[trail mauve]

Why don't you have a premium role?

[subtle sentinel]

idk

Broken bot?

Or something

[trail mauve]

Hey please fill out this form , to restore your level

https://forms.gle/WJa2dTSbpp68srTF8

[trail mauve]

a minute please

[subtle sentinel]

Okay

[long junco]

Hello

I’m in a big server of about 140K members, recently probot was working perfectly but now SOME members are not getting XP at all, but others can, what happened?

[haughty nymph]

hello @trail mauve

[long junco]

My vc xp is going up

But not my normal xp

What da hell

[dim wigeon]

Also been having others on my server not able to get xp from text as of late, is this a known issue?

[long junco]

<@&424428808951824406>

[brave topaz]

@long junco fixed

[brave topaz]

yep

[long junco]

Is this just for me or my other staff members too

😭

I can give you IDs as well

I’m guessing it’s something about a blacklist issue?

You sure it’s fixed? 😭

Still same

Ran the “credits” command from this other bot you guys got here and got “blacklisted” again? 😭

I don’t care about credits tho, I just want me xp fixed

I can provide server/ member IDs

[long junco]

<@&424428808951824406> 🙏

[low cypress]

You not blacklist

[long junco]

Sooo what’s the issue for my levels/ xp not going up at all?

I’m a mod at that server

Some members do get xp, some don’t, like me and one of my other staff

That was just sent by one of the staff members 2 minutes ago

[low cypress]

Try it on another server and see if you get xp there

[long junco]

Alright

[long junco]

Yeah this ain’t working too wth 😭

Waddap Astro

[latent temple]

Hello I can confirm this is a issue on the server he is in as I am management on it Can a Dev please have a look at this

[long junco]

This guy is the community manager in the server I’m talking about

[latent temple]

Is it possible to get in contact with a dev to extract the level data of our server and have it sent to me? I want to use a different bot, as I don’t think ProBot has our best interests in mind. First, our /top command stopped working, and now members in our server cannot level up past a certain level. Keep in mind, we did go to support before it got this bad, and support does not seem to care.

[low cypress]

hello
The bot deployed a little while ago , and I tell the developers

[latent temple]

Hello, can I please get some more context I do not understand what you mean by this?

[low cypress]

I sent the problem to the developers

[latent temple]

Okay thank you

[low cypress]

Only you don't get xp or all the server members?

[latent temple]

The user above was not getting exp

Mars

[low cypress]

@latent temple @long junco Getting xp has a 4minute cooldown try it if you don't get xp contact me again

[covert roost]

why i can not transfer credits to other account ?

[latent temple]

has been a issue for 2 days now with Mars

[low cypress]

Can you show us a screen shot that shows exactly that no xp has been added within 4-20 minutes

[low cypress]

Can you explain more

[latent temple]

@long junco

[long junco]

Hello

@low cypress I can assure you that it doesn’t work in that server or the other server

[low cypress]

Try the /top command Send screenshot

[long junco]

This is just my server btw

Which I don’t use

But the main server I’m talking about is the other server, which by the way I’m experiencing the same issue, I’m not gaining any xp

Most members ARE getting xp, however there are many that reported to us that they don’t gain xp and I quadruple checked if they are correct which they were

Me personally I haven’t been getting exp for about 3 days now

[low cypress]

Well, I sent all the information to the developers

You have already been blacklisted, I mean those who don't get xp have been blacklisted recently because of some problems

[sleek sorrel]

.

[low cypress]

How I can help you?

[gritty owl]

Yo I need help

[long junco]

Did I get unblacklisted

[sleek sorrel]

I was just cheking my profile look

[low cypress]

describe your problem

[gritty owl]

So do you know how to get like welcome things like in the image, please?

[low cypress]

Well how many of you guys who don't get xp and those who don't get xp, used to be blacklisted are now unblacklisted?

[long junco]

90% of people we have get xp, and I’ve only had about like 18 people tell me they don’t get xp

But there’s probably more people that don’t xp

We got 140K members so like it’s hard to track, and we’re using you guys as our main level bot

[low cypress]

How to set an image for welcome

• Go to dashboard > Welcome & goodbye
• Enable ** Send an image when a user joins the server**
• Then set the background(not required)
• You can now edit by moving the scroll

[patent dagger]

This has appeared for 3 days now

[low cypress]

Can you invite me to your server?

[low cypress]

pls use your main language
#support-ar

[patent dagger]

It’s english (in my roles)

[patent dagger]

Or do you see Arabic?

I can’t see my roles

[low cypress]

Sorry I thought you arabic

[gritty owl]

Where do I find the dashboard?

[low cypress]

https://probot.io

[gritty owl]

Ok

[patent dagger]

Ok how can I return it back to normal?

[ornate scaffold]

I wanna my bot to have a custom level up message

How do i do that?

[patent dagger]

Could you help

[ornate scaffold]

<@&675070424748654593>

[patent dagger]

Ok it works now

[low cypress]

Wait until I get an answer from my superiors

[patent dagger]

It works now

Weirdly

[patent dagger]

Thanks!

[ornate scaffold]

Im still waiting

[low cypress]

How to Set Message for level

• go Dashboard > Level system
• Enable Level System
• TEXT LEVELING UP CHANNEL (select channel or select current Channel)
• now you can set message

[ornate scaffold]

Ok

Thank you

[low cypress]

Your welcome

[low cypress]

Your welcome

[glacial swift]

Lowkey sent to wrong channel
Why does he need less xp ? Is it a bug

[undone linden]

Reward Is Allowed?

@low cypress

[long meadow]

Hey bro

My friend told me u unblacklisted him pls help me

I have a similar glitch

My xp is frozen pls help me

[ornate scaffold]

<@&675070424748654593> how do i customise level name?

[low cypress]

#support-ar

[low cypress]

Your not blacklist

[low cypress]

Can you explain more

[long meadow]

Then what might be my issue?

[ornate scaffold]

Nvm i found it out, Sorry

[low cypress]

You don't get xp?

[long meadow]

Because I dont get any xp on probot in any server but im not blacklisted

[long meadow]

Yh

[low cypress]

np

[late wedge]

When will this happen??? Iam waiting for more than 2 months now! My users are really pissed... And me too! I cant tell them that we start from scratch! We will lost more than 2 years of activity and leveling.... 🤬

[low cypress]

I have already sent this problem to the developer, thank you for letting me know it will be reviewed as soon as possible

[long meadow]

Ok thx bro u goated fr

[low cypress]

Need to restore your level?

[late wedge]

Not my level. All text xp levels from all users! Are u new here? Did you not know that they crashed their DB and we all lost the whole rpocess of our users?

[proud meadow]

how restore my levell ? <@&675070424748654593>

[twilit pecan]

Czy wiadomo co z moim zgłoszeniem ?

[dense dirge]

Hi, please fill out this form to restore your level: https://forms.gle/WJa2dTSbpp68srTF8

[twilit pecan]

<@&675070424748654593>

[ember pumice]

how i can make link for the image ?

[ember pumice]

oh i thought i need to upload it in web

[trail mauve]

[rugged flame]

It's happening to lot of members among 95k users including me the xp is same since day before yesterday

[ocean musk]

hellooo!

So i am using probot to set up a server I want to make it so users without a certain role cannot sent urls/images UNLESS they are apart of a specific list
(think they are sending their x profile for verification)

however enabling this setting makes it so they cannot send any sort of url- how would I go about this?

I have tried adding urls to the whitelist but they still seem to get flagged

[rugged thicket]

Hey if I wanna be a moderator here what should I do

[eager frost]

How do I report someone pls

[trail mauve]

doesn't that work?

[eager frost]

For something they done my dms

[ocean musk]

not as far as I can tell, when I try to do it, and then test it, the message still gets blocked

[trail mauve]

We don’t recruit moderators directly, but you can apply to join our Support Team by filling out this form:
https://forms.gle/98QZk1pqoMurLhtY6

[trail mauve]

is it related to our bot?

[eager frost]

No a person from this server is being creepy in my DMs who do I contact

[trail mauve]

People on your server only post the link on a certain channel?

[ocean musk]

yes, but i wouldnt want to allow all links on the specifc channel, just the ones from specific websites

because posting a link to ones social like x is how one would get verified

[trail mauve]

Since this is a large Discord server with over 230,000 members we can’t moderate or take action on private DMs, We can only assist with issues that happen inside the server itself, If anything inappropriate happens here, please let us know and we’ll be happy to help.

[eager frost]

Alr

[trail mauve]

Can you try this?

[ocean musk]

yes, it works when I disable it in that one channel

However my concern is that it also allows other links to be posted in that channel

the idea is that id like to block all urls except those from certain websites(x, instagram, n so on)

[ocean swift]

lemme get the premium availability for a ticket

i got premium and it wont show the bot to add to the server

i spent $80 to use it right away
a prompt response would be appreciated

[ocean swift]

lol ok

ping me in responses

[jade rune]

Thank you for putting this out there

My server hasn't been distributing xp since July

2025

[cosmic mirage]

what wrong

[glad orbit]

I'm not blacklisted by probot yet I can't get xp even tho I'm texting. Probot isn't counting xp among 95k members only few users are experiencing this issue

[nocturne flax]

i need help

<@&1229439428775247984>

[nocturne flax]

Bro i did that befor 1 month from now and thats what i claim it

[long meadow]

Nearly everyone is getting the same xp frozen glitch please admins help

[cosmic mirage]

i need help

profile don’t show

[glad orbit]

<@&1229439428775247984>

[random abyss]

when i type /daily in probot it says your cooldown is 2 years this happens even when i change my account to another one and people can't transfer credits to me it says " this account is new " but my account is created in 2022
i wish you can help me and thank you

[hazy skiff]

@here help

[dull lotus]

<@&675070424748654593> ^^

[brave topaz]

state your issue or ask your question and someone will help when available

[brave topaz]

try from https://probot.io/daily

[brave topaz]

elaborate please

[brave topaz]

we're investigating

[brave topaz]

state your issue/ask your question before pinging

and you didn't even ping the support english role

[brave topaz]

have you tried running the command again? and in another channel? does it only happen to a specific user?

provide more details please

[brave topaz]

we're investigating

[hazy skiff]

Come help

Listen guys

Let me explain u

@here The Problem:-

I want add some bots on my dc server but the issue is its showing me verification error

Not only probot every bot sites and dc official sites too so help me solve this

[nocturne flax]

i tried to set the ticket system and it didn't work

[hazy skiff]

Pls help

@nocturne flax

[dull void]

Hey @hazy skiff, please stop pinging here and random members or you will be moderated. I’m afraid we can’t help you with discord-related issues here, but you may ask in #chat-en instead ^^

[random abyss]

i need help people cant send me credit it says * this account is new* but i created it in 2022

[dull void]

Hello! The ticket system is only available for Premium subscribers currently ^^