support-en

[wary void]

I got an answer from the premium support. It was about the welcome messages not working

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

👍👍

[keen pier]

hello
why the bot welcome not working?

[green spade]

do u have any idea when welcome might be back?

[keen pier]

it is disabled?

[green spade]

no its on

but not sending the welcome message anymore

[keen pier]

i thought it was a problem with my server or something i did wrong

tysm

[green spade]

np

[keen pier]

when did it stoped

and is there any chance to it might back before tomorrow

aka(24h)

[green spade]

since oct 18 or sth

its been a long time

so dk when itll be fixed

but u can use their text message it works still

until it gets fixed

[near aurora]

I came here for the same problem but now I'm sad

[idle robin]

hello

[glacial fractal]

is welcome message working now

[hexed glen]

hii im trouble having roles apply to the levels i have them set to

[late wedge]

Any news about the welcome screen pictures? Still not working...

[tough flower]

just to be clear ProBot is messing up right now, right? Welcome message ain't working?

[brave topaz]

@tough flower @glacial fractal @late wedge read the pinned message please. And now, we haven't heard anything from the developers.

[tough flower]

ok thank you God bless you

[late wedge]

I know the pinned post. But it doesn't help. I really have to ask where the technical problem is? There is no reason why this simple function should stop work. Iam sure they just deactivated it. Same like the function with daily credits...

Something is really going wrong here. A pain in the a** for all paying customers.

[frozen bear]

.

[reef berry]

Fr

[nocturne flax]

Hi

I think there is 50 million credit missing

?

[frail mason]

my welcome banner image dosent work

[solemn yarrow]

<@&675070424748654593> when will the problem be fixed?
Otherwise I'll have to look for another bot.

[cedar condor]

Why did this happen to me and what should I do?

[thorny cloak]

I have a question, why am I on the blacklist? The last time I exchanged for his credit was a year ago.

[narrow apex]

<@&675070424748654593>I have a problem with ProBot on my server. When a new member joins the server, neither the welcome message nor the photo is sent. Please, help.

[pine apex]

^same thing for me @narrow apex

last time it worked was october 18th

[narrow apex]

Me too

October 19th

[pine apex]

looks like they wont fix it. any other bots you know of ? @narrow apex

[narrow apex]

MEE6, for example.

But ProBot is better, in my opinion

If it weren't for this problem

[pine apex]

i have mee6, but does it allow u to add an image like probot does? @narrow apex

for free

[narrow apex]

I don't know, I've never tried it

But on some servers I joined that used MEE6, I got a DM message with an image too

So, I think it's possible

[devout finch]

got the same Issue

[narrow apex]

So, it's a widespread problem... 😤 🤔

[pine apex]

yeah i see several people have the same problem, kinda ridiculous. im going to end up paying for premium on one of these other bots just so my server has a nice welcome message with image.

[brave topaz]

Just fyi, this is ProBot support, and we don't have anything to do with MEE6 😉

[brave topaz]

#support-ar

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)
• Using a bot or its name to promote external bots

You can appeal by sending a DM to @surreal jetty

[brave topaz]

Do whatever you wanna do. We don't have an ETA.

[brave topaz]

Read the pinned message.

[brave topaz]

Can you stop posting the same message in all channels? Otherwise you'll be moderated.
Stick to #support-ar

[brave topaz]

Your credits, your responsibility.

[nocturne flax]

How is a technical problem is my responsibility 😂

[brave topaz]

There is no technical problem.

[nocturne flax]

(I thought that there is a problem) now everythings fine

[brave topaz]

I wouldn't speak without knowing anything about how things work in the background.

I would appreciate it if you would not say again that this is intentional or force us to do something (in this case give technical details) because we are not obliged to do so.

There are many bots that offer a similar feature, you simply need to click on the ProBot profile and kick it from your server. There is also a very nice red button on this server so you can leave it.

[pine apex]

so there is or there is not a problem?

because it definitely is not working for me.

[brave topaz]

Did you read the pinned message?

[pine apex]

fasho

good luck

[gloomy sparrow]

Is there a function where I can ban certain emojis being posted such as 👍??

[frosty thunder]

quick question.

[cedar condor]

Thanks

[frosty thunder]

i tried inviting ProBot but it said im blocked and afte a refresh the same and after a second refresh it was back to normal is it something wrong or a bug? Or a WIFI issue?

[brave topaz]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[brave topaz]

No problem!

[frosty thunder]

Ohhhh

yeah i was changing pages

[magic pagoda]

Hello, I need support

[frosty thunder]

makes sence

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[frosty thunder]

im dumb lol.

[solemn yarrow]

How about we just solve the problem and not keep the community waiting for weeks?

[ember sundial]

why the probot free its stop send welcome message anymore? its show message only when someone leave the server.

[brave topaz]

I'm not a developer, and I cannot do anything about it

[brave topaz]

Read the pinned message

[winter remnant]

Can ProBot make countdown voice channel, like the time left until christmas

[solemn yarrow]

Maybe you'll get feedback on what's going on with the bot.

[rustic hemlock]

<@&675070424748654593> My probot wont role the people for their levels. I alos put him above the roles so it should work but it doesnt

[sage barn]

time to find a new bot that sends custom image welcome messages (it has been almost 2 weeks)

[pine apex]

obviously its experiencing hella problems and the developers are just kinda like whatever. imagine paying money and this is the support you're met with. i feel sorry for yall. hopefully they sit down and figure it out sometime soon. i did find a pretty good bot that does everything i needed and it works great. 👌

[sage barn]

please DM me. i am about to hire someone online to make a bot for me

[reef berry]

have the bot custom image welcome messages?

[bold birch]

<@&675070424748654593> I'm trying to add more roles in the level system on the website, but they're not showing up. Then I get an error

[daring prawn]

<@&675070424748654593> ProBot won't post welcome message when new people join my server. Is there something I need to change?

[brave topaz]

Read the pinned message.

[brave topaz]

Try using another browser.

[brave topaz]

Thanks for the help, but you need to follow rules.

[brave topaz]

Were you aware that this actually goes against our rules?

[daring prawn]

Okay thanks that worked.

[brave topaz]

I don't know what support has to do with this. Good luck using the new bot you found.

[brave topaz]

No problem!

[sage barn]

no. which rule number?

[nocturne flax]

How are the devs playing call of duty instead of fixing the issues

Crazy lool

[bold birch]

No luck unfortunately, I tried with Chrome, then Edge. The roles aren't showing up in the drop down menu, even though they were earlier today.

[sage barn]

be careful apparently they will take moderation action against you if you criticize them

[muted bane]

Hi

Welcome message and image don't work on my server

But the last one works

The leave message

🤨

I tried to turn off then turn on the function

But didn't work

[versed crest]

Apparently this is a general issue (Check pinned messages) :/

[muted bane]

Oh thx

[nocturne flax]

Hello iam looking for help

[desert sorrel]

<@&675070424748654593> hihi, I'm having troubles with the colour role image showing up, not sure how to fix this, I've tried just switching around settings to fix it on my own, but it still wont work ^^"

[brave topaz]

Known issue.

[brave topaz]

Yes?

[daring basin]

<@&675070424748654593> Hello, in my server with probot added into it probot was doing good with the welcome messages, suddenly the "Send an image when a user joins the server" feature is not working anymore but it do send a text message without the image feature. I tried multiple things, like removing the bot and adding it to the server and also gave the bot literally ALL the permissions but still nothing is happening, I even tried to set the image form the default presets from probot. any help?

[muted bane]

.

@daring basin

[nocturne flax]

My friend got account disabled from discord for some reasons and he got probot credits on it how he can transfer it like some mods can help with this?

he can proof that he own the account and still have it in probot dashboard

And loged to probot site

[sage flint]

No

[pine apex]

LOL

[tiny goblet]

hi, i paid for the premium subscription and it sent me an error message and wouldn’t let me continue. it still took my money though

[digital meteor]

Did the Welcome Issue resolved?

[hasty nexus]

Hellooo, so i've been using plain-old probot for a bit and have recently run into a problem. It used to send a fun welcome message anytime someone joined, but now, all of a sudden, the welcome message isn't working or sending...but the goodbye message and everything else is <@&675070424748654593>

[proven stream]

<@&675070424748654593> , How can I delete the Bot DMS

[versed moat]

<@&675070424748654593> , When it will fix ?

[gentle dome]

Hello ProBot Support <@&675070424748654593> , I’m facing an issue where my server’s ProBot dashboard shows the message “This server requires setup.” I’ve already given ProBot the Administrator role, verified the role hierarchy, re-invited the bot, and checked permissions in both the server and dashboard. I also cleared my browser cache and tried different browsers, but the issue still persists. Could you please help me figure out what’s causing this problem? Thanks!

[nocturne flax]

Why

[marble portal]

hey my welcome image isnt sending into the channel when someone joins the server

[lean badger]

:white_check_mark: @_0.s muted from the text! :zipper_mouth:

[torn linden]

Hey

[ancient lance]

<@&675070424748654593>

Tag me on reaction

[torn linden]

@sage flint I'm blacklisted and I didn't do anything and I sent evidence and now all my friends who swallowed with me are blacklisted except me

In me account @left crystal

[nocturne flax]

Enable the clear command in the dashboard if you need help with that let me know

[nocturne flax]

Wait see #1301132224913080341

[torn linden]

@nocturne flax

[nocturne flax]

Do not tag individuall staff members and wait for response I'm gonne help everyone

[torn linden]

Okay sorry brother

[nocturne flax]

Is the bot online in your server?

[nocturne flax]

We don't have an eta and it works but it's disabled

[nocturne flax]

Give me more information please regarding to your question

[gentle dome]

Yeah

[nocturne flax]

It's an know issue, if you want to use the welcome message follow these steps:

1. Go to the dashboard
2. Open the welcome and goodbye module
3. Disable the image
4. Create or Enable the message

There is a bug in the image that's why

[gentle dome]

I can use the bot commands in the server but the dashboard of the Probot doesn't work

[nocturne flax]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

Try this

[gentle dome]

Okey

[amber notch]

Hello, i need help please

[gentle dome]

Thx it worked

[charred scarab]

Same here

Just realized it hasn’t for almost 11 days now

[nocturne flax]

Read pind messages

[charred scarab]

Alr ty

[dry escarp]

Hey I have a problem when bot stopped making welcome announcements by its self. On dashboard everything is fine too and noone was changing anything from february this year

[proven stream]

like can u delete the server dms that the bot sent u

[amber notch]

As it seems, the bot got a problem with the image added to the welcome message. Unfortunately, remove the image and it should work hopefully.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[spiral hatch]

Hi

Why is my bot not work

[minor nest]

probot not responding on any server that i have it on, how to fix?
it has worked before in different servers but now i connected it to my new server and it doesnt work anywhere anymore

[copper inlet]

What happened to the probot?

Why is it not working?

[next mason]

Yeh, probot isn't responding in any servers i am in/admin for

[minor nest]

okay, so its not my fault

probot just lagging rn

[copper inlet]

Even the premium is not working 🙂

[minor nest]

arrgh

[next mason]

Oop its back

[minor nest]

yay!

[copper inlet]

Yea

[pine apex]

the welcome image is working?

[waxen canyon]

i dont think its working for me

[iron wharf]

Why is the bot offline on my server

[brave topaz]

No

[brave topaz]

What's the server ID?

[iron wharf]

1271482514707447941

[golden ermine]

Hello,

Can I please have the email address for your complaints team? I would like to make a complaint. It is ridiculous that it has taken 30 days for a refund.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[dusky coral]

@quaint sentinel what is wrong with welcoming message?

[brave topaz]

1. Do not ping managers
2. Read the pinned message

[dusky coral]

Hmmm

[candid cosmos]

<@&675070424748654593> Having issues with the bot on my server

[iron wharf]

Hi, was this looked into?

[dusky coral]

Issue bot is not online

[stoic pond]

Hello there, Probot went offline in our server.
Server ID: 1262455020356636702

Hope you'll look into it, thank you.

[brave topaz]

@dusky coral @stoic pond what's your server ID?

[brave topaz]

No

[brave topaz]

Is ProBot offline on your server?

[dusky coral]

893475881819971644

[stoic pond]

1262455020356636702

[candid cosmos]

No it shows the green dot on it, but I have a welcome message whenever ppl join the server and it's not working. When ppl leave or any other setting work just not the welcome message with the photo

[brave topaz]

Read the pinned message please.

[dusky coral]

Soo what is gonna happen?

[brave topaz]

I'll notify the development team

[candid cosmos]

got it thanks brother

[dusky coral]

And how long does it take ?

[candid cosmos]

wait turn off the whole welcome and good bye message or just the welcome ones?

[brave topaz]

I don't have an ETA. Can you just be patient?

[brave topaz]

The welcome custom image

[candid cosmos]

gotcha thank you.

[dusky coral]

Ownership is asking me

60k people need the probot

[brave topaz]

And I cannot do anything about it.

[dusky coral]

Thanks just bring to their attention soon

[naive dagger]

So.. "The server setup" Issue bcs we need to reorder the roles ?

[late crystal]

is the bot down coz like it wont send embed messages TT

[brave topaz]

No. ProBot probably is offline on your server. You just need to wait.

[brave topaz]

Is it offline on your server?

[late crystal]

not for the server i want to send the embed

[abstract mauve]

Mine is offline. Cant send nothing.

[naive dagger]

How long it will take ?

[late crystal]

i was trying to do this the other day and ended up rate limited coz the website kept crashing coz i had to reload it a bunch

[white crane]

how do u edit the bot again

[hushed thistle]

Problems here with already known welcome message & embedded messages do not want to be sent

[late crystal]

at least im not the only one

its very annoying coz im super impaitent so i hope its dealt with relatively fast

[low valley]

Your English is really good

[plush raft]

Hey, help me out here please

Unable to get it working in a particular server while its working on every other server i tried to add

did the same thing everywhere and got admin perms on them all

am i missing something?

[brave topaz]

Aware, we've gotten it reported.

[brave topaz]

We don't have an ETA.

[brave topaz]

I've notified the development team.

And I'd be patient.

[brave topaz]

We've gotten it reported.

[hushed thistle]

thank you! 😒

[late crystal]

okie awesome ill probs check in later

[pastel heart]

@silver moth hello! We been using your bot for a long time… unfortunately on the 19th of this month… probot stopped doing a welcome message, in the dashboard it had moved welcome message to another channel I moved it back to the correct channel, I saw it didn’t have permission so I gave it every single permission but it still won’t work… any ideas would be appreciated 🐐

[brave topaz]

Read the pinned message.

[dusky coral]

Read the pinned message

[brave topaz]

Thanks for the help, but we've got this

[dusky coral]

I am bored soo

[brave topaz]

I would check the channel topic.

[pastel heart]

Assuming this one?

[brave topaz]

Correct.

[pastel heart]

Tysm @brave topaz have a great day!

[brave topaz]

You as well.

[slender bobcat]

why i cant use

embed?

i cant send it

[stray vector]

I'm having the issue described in this pinned message #support-en message
I've tried what was suggested, and still can't access my server's dashboard

[brave topaz]

What's your main language?

[slender bobcat]

polish

[brave topaz]

You just need to wait. ProBot is offline on your server and we're working on it.

[brave topaz]

#support-int

[eternal snow]

same problem

[brave topaz]

Ok, but saying it won't help.

[fading mulch]

ProBot is offline in my server as well.
Thanks for notifying the dev team.
I will be patient 🙂

Edit: ProBot is back online for me! Thanks!

[halcyon thorn]

my probot is offline does anyone have a solution

[ruby fog]

I have 2 servers, in one offline and in the other ONLINE. Idon't have a clue

[brave topaz]

#support-ar

Because English isn't your main language.

No, that goes against our rules. Head to #support-ar, and I won't ask you to do so again.

Alrighty, head to #support-tr

Feel free to mention the support role when asking your question

[pearl yacht]

why did i get blacklisted??

@brave topaz

[winter remnant]

Bro so calm to answer 1 question many times🔥

[pearl yacht]

@oblique elbow

[modest cedar]

I Keep seeing this error

and when I click the button it sends me to authorization page on my discord, and when I do authorize it nothing happens it still gives this error

[pearl yacht]

bro no one's replying from support

[oblique elbow]

bro no one responses to impatient peoples - DM @surreal jetty for this pls

[brave topaz]

Aware, we've gotten it reported.

[modest cedar]

I see, what to do about it?

[brave topaz]

Just wait.

[pearl yacht]

bro reply to me 😭

[astral jolt]

Welcome & Departure ؟

[brave topaz]

#support-en message

[pearl yacht]

i got blacklisted...

[brave topaz]

What?

[pearl yacht]

but you're literally replying....

😔

[astral jolt]

It doesn't work

[eternal snow]

now works

[pine apex]

As someone has pointed out in this chat before, it is kinda wild that dev's are playing call of duty and then the guys who have support roles are left to handle the frenzy that this chat has turned into, with no real updates on whats actually going on or any projected time/date when the problems will be resolved. Surely it doesn't take an experienced dev team this long to fix the welcome image issue/other issues going on? Please educate me if I'm wrong or it's been fixed already.

[modest cedar]

Is it clear when It'll be fixed?

[dire lantern]

The bot isn't deleting messages with violations or anything from the Auto-Moderation section in our server? What’s the solution, considering we have the Premium version?

[oblique elbow]

This's not possible, feel free to suggest it #1234622065810739291

[oblique elbow]

The bot owner should open a ticket pls

[brave topaz]

Read the pinned message

[brave topaz]

Nope

[nocturne flax]

probot offline why ?

[neat spire]

I have same issue... On dashboard I have message "This server requires setup." and I did everything in pinned message... Still does not work

Do I have to do somethhing to fix this or just wait?

[brave topaz]

Just wait

[brave topaz]

You just need to wait

[neat spire]

do u have some estimated time?

[brave topaz]

Nope

[livid flax]

Trying to send an embed to a channel, and it's not doing anything. Am I missing something?

I select the channel to send to, press "Send New Message" and the screen just sits there.. nothing happens.

For clarity, the ProBot member/role can post to channels, as I see the message and user logs being posted to the selected channel just fine.

The api calls appear to be working.

[dire lantern]

The bot is for a company server, so I can’t get the owner involved for this issue.

[torn linden]

My brother, I sold an account and advertisements from my server, and when half of the people using the bot swallowed Blacklist, I swallowed them all right now, and they were all removed from them, except I may know the reason.

[torn linden]

My account @left crystal Is Has A Blacklist

[brave topaz]

Then we cannot help you, sorry.

[brave topaz]

DM @surreal jetty

[torn linden]

I Dm but I want someone in charge of the plates. I will talk to him privately. Can you mention him?

[brave topaz]

https://docs.probot.io/docs/modules/welcome
Welcome custom message is currently not working.

[brave topaz]

What do you mean?

Danny is already a private modmail.

[brave topaz]

Known issue, we've gotten it reported.

[torn linden]

Please Brother Mention A Charge of the plates

[livid flax]

Thanks! Good to know I wasn't going crazy. Appreciate the update.

[brave topaz]

What's your main language?

[restive dove]

Thx

[dire lantern]

Wow, you want the company owner to contact you? What’s the point of having an administrator and a Discord manager?

[modest cedar]

Will it be fixed?

[copper hamlet]

hey suport team im having trouble with the probot cuz i have it setup working but for some reason when someone joines my server my welcome message doesnt send to the channel ive assigned it to but the leave message does

ive checked the dashboard and there doesnt appear to be anything wrong

i hope you guys can help me ressolve this issue x

[brave topaz]

Can you be patient?

Thanks.

[brave topaz]

Read the pinned message.

[copper hamlet]

oh ok ty

[dire lantern]

@brave topaz

[smoky cape]

Hi. I want to report someone, but Danny is offline

[oblique elbow]

Danny is not offline

Look memberlist

[icy cypress]

with me it dosnt send a nothification in the chanel but other bots do. if have "Send an image when a user joins the server" but it dosnt work

[dire lantern]

@oblique elbow

[upper kettle]

lol any update, I run my company in discord

and the welcome message not working is really tough

[rapid wraith]

yo so pro bot has stopped sending welcome message how do i fix that?

[brave topaz]

Read the pinned message please.

[brave topaz]

Np.

[brave topaz]

The account who bought the subscription cannot contact us?

[rapid wraith]

what one

ah alr

ty

[hallow yew]

I seem to be having an issue with self assignable roles. I'm adding a new role to a previously posted embed message. But when I finished the edits, it's not showing the new role in the options.

[supple cloak]

I feel like this is kinda vague

can u explain this to a dummy like me?

reply if u can

[nocturne flax]

how to make pro bot say when people joins the server and leaves?

<@&675070424748654593>

[restive plover]

It’s black ops 6 mate

[cosmic coral]

My account was listed on Blacklist due to a fake report that I was buying and selling, knowing that this is not true. I tried to explain to the support team, but got no help. As recently as a day ago, the account returned to its normal level, but the transfers are still pending, so I cannot send or receive.
@left crystal

id : 1005162080665600000

[unkempt pine]

probot welcome and goodbye breaks alot

[hallow yew]

The new role got added. I no longer need support.

[short token]

?

@unkempt pine

@restive plover

[dire lantern]

The person who purchased the subscription can’t always be available. So, if the responsible admin needs support, you only provide it to the primary bot owner? Where’s the logic in that?

[unkempt pine]

<@&675070424748654593>

[meager agate]

Somethings wrong with my probot the welcome system does not work or the automatic roles even doe ive set it on

it worked before

but it stopped working this day

[brave topaz]

Did you read the pinned message?

[brave topaz]

Is ProBot offline on your server? For the welcome module, check the pinned message.

[unkempt pine]

never saw it

[brave topaz]

What exactly do you need help with?

[brave topaz]

https://docs.probot.io/docs/modules/welcome
Welcome custom message is currently not working.

[dire lantern]

simple question !
The bot isn't deleting messages with violations or anything from the Auto-Moderation section in our server? What’s the solution, considering we have the Premium version?

[brave topaz]

Did you DM @surreal jetty?

[meager agate]

yep

[meager agate]

will it get fixed soon?

[brave topaz]

We don't have an ETA.

[brave topaz]

Did it create rules on your server settings > safety setup > automod?

[meager agate]

ty for the support btw

[dire lantern]

Yes ?

[subtle notch]

WHY IS PROBOT DOWN

[nocturne flax]

is the image part still broken?

[cloud tinsel]

LATS GOO that means their fixing it rn

[subtle notch]

idc bout whatever their fixing bring probot back online on my server

[modern pagoda]

When will it work again if ever?

[lusty arrow]

why welcome message not working now?

[nocturne flax]

Check pinned message

[nocturne flax]

They said there's no eta for now

[nocturne flax]

Check channel rules

[rain lodge]

Hey uh... The rolemenu role selection ain't showing any roles. Is this an issue you guys are aware of? ProBot is above the other roles and has the appropriate permissions

Nvm i'm stupid

[nocturne flax]

My bad

[glad cypress]

Having further issues with ProBot now. Its becoming quite unreliable...

[wheat skiff]

Also anyone have any clues as to why this feature is disabled?

[brave topaz]

Management decision

[brave topaz]

Elaborate please

#support-int

[glad cypress]

Welcome message hasn't worked properly for weeks, starboard never works when it's supposed to and set up properly, my bot manager can't even log in because he's consistently hit the with "you're banned" problem, and a couple other issues.

[woeful quarry]

The application did not respond, how can I debug <@&424428808951824406>?

[brave topaz]

For the welcome message, read the pinned message.
For the starboard issue, I'll need to see your setup.
For the "you're banned" problem, read this pinned message: #support-en message

[brave topaz]

Is ProBot offline on your server?

If so, you can just wait.

[glad cypress]

Given the starboard was working fine, and then stopped, I think the settings are okay.

[woeful quarry]

it’s showing as online (when i mention in the chat & click on profile), but it doesn’t appear in the member list under the 'Online' section.

should I try kicking & re-inviting the bot? but im not sure if this will reset its settings as well

I checked the stats overview on the dashboard & last log showed up on 2024-10-24. pretty sure I didn’t change a thing.

[honest stag]

Does it work already wlcome? <@&675070424748654593>

[winter remnant]

I don't really got what this means in Leveling System, is that a channel where people spam or ProBot will only cont xp in that channel

[maiden mist]

That's probably probably a channel where people

Spam

Because probot won't cont xp in that channel

@winter remnant

[woeful quarry]

any idea guys <@&424428808951824406>?

[random fjord]

I tried the settings will not be reset do not worry

[brave topaz]

Nope

[brave topaz]

No, the channel where ProBot will send the level up message.

[gleaming aspen]

is it normal that probot doesn't want to send the welcome image?

[brave topaz]

Read the pinned message.

[gleaming aspen]

Thanks

[woeful quarry]

Thanks. But it still give me The application did not respond.

[random fjord]

this is public issue in random servers

I had it yesterday

[woeful quarry]

ohh

[random fjord]

It's gonna be fixed by it self do not worry

[winter remnant]

ok

[gritty geyser]

the pinned message for the image-welcoming is still on so i guess its not fixed yet

[nocturne flax]

Hii

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[modest cedar]

How can I make probot NOT ping people when they level up?

[winter remnant]

Try put this as Disable

[modest cedar]

But I do want the message to pop up, just not ping the user

[hard gust]

Hello, Probot won't send welcome messages after enabling them on the bot and giving it perms to post messages in the welcome channel.

[next elbow]

pinned message!

it’s been down for over a week probably now

[hard gust]

Ah thanks for that

[next elbow]

you’re welcome!

[hard gust]

Didn't realize that was a known issue :)

[next elbow]

yeah it’s a struggle😭😭

i wish they could give us more information or let us know an estimate of when it’ll be fixed it’s been a while

LOL

[meager agate]

Will it be announced when welcome messages are fixed?

[next elbow]

i have no idea

hopefully it will be!

[hushed thistle]

@me the known issue with welcome message, the embedded ones don't work either (since yesterday), and as of today there are no Log messages either

[oblique elbow]

We are forcing this

[azure sand]

cannot invite to any server i manage 😭

ok, i see now need to user auth before app auth

[zenith raptor]

Hi welcome message not posting in the channel but the leave message is working any clues as to why?

[vast comet]

probot dont working on my server

[winter remnant]

Read chat above you to know more. tl;dr: wait for it, welcome module is not working rn.

[vast comet]

It says: the application has not responded.

when i do commands

but on other servers the bot works

and not on my server

What can I do to make it work?

<@&675070424748654593>

[raw forge]

hello

welcome messages are not working in my server

i need help pls

[brave topaz]

Read the pinned message.

[brave topaz]

Is it offline?

[raw forge]

oh im sorry didnt see that

thank you

[vast comet]

sometimes it goes offline, right now it's online

but it still doesn't work

[brave topaz]

You just need to wait

[brave topaz]

Np.

[brave topaz]

What do you mean?

[vast comet]

It hasn't worked for 1 day i need wait?

[raw forge]

@brave topaz do you know when it will be fixed?

[brave topaz]

Nope

[brave topaz]

What's the server ID? Which commands are you trying to run?

[vast comet]

all probot commands do not work

[azure sand]

It is resolved...
but the process to add to my server was not as expected.

• first I had to login to the website directly using my user discord info/auth.
• then i could go back and click to add bot to server, doing another auth process.
  With other bots, I could just click "add app" and auth and it worked.

[glad prairie]

Hey I have a problem This does not appear a welcome message when someone join

[tidal flare]

Hi, this is a general issue, this will be fixed as soon as possible.

[glad prairie]

thx for that fast awnser

[tidal flare]

No problem, here to help ^^

[vast comet]

1272014451754795008

@brave topaz

[red crypt]

hi im having trouble with the welcome a nd goodbye its no longer sending the messages wev've remade the channel any help with this

[vast comet]

@red crypt

[red crypt]

thanks 🙂

[raw forge]

so wait

the bot does not work at all?

or it's just little stuff

[tidal flare]

Hi, it's only a feature that is having a little problem, ProBot still functional.

[raw forge]

good to know, thanks

[tidal flare]

No problem

[sick hull]

hello, how do i do the leveling part of the bot? i’m confused and don’t know how to automatically do it too

[sacred wagon]

be fr at this problem still not being fixed

[tidal flare]

Hi, you can only manually set it up on ProBot dashboard

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sick hull]

i’m trying to figure it out, but idk how to do it 😞

i’m kinda slow today bc i’m sleepy

[fierce sail]

I'm having a problem with the bot which is it doesn't work properly in my server though It has the roles needed to work does anyone have the solution to this problem

[brave topaz]

Can you elaborate?

[sterile elm]

guys can we say join us server on minecraft can we?

because im new on this server

[shrewd wedge]

I have a problem

[shrewd wedge]

.

[sterile elm]

Yes?

[brave topaz]

You cannot.

[signal imp]

Hello everyone, I have problems with the Probot regarding welcome messages. These no longer work after joining the server. I have removed the bot and added it back on the website, but to no avail. I hope for help.

[sterile elm]

ok

[sterile elm]

Ok

[brave topaz]

Read the pinned message.

[signal imp]

Where

[brave topaz]

#support-en message

[sterile elm]

How to get free rank?

[modern kelp]

Is probot down?

[nocturne flax]

<@&675070424748654593>

[tidal flare]

Hey, no it is no. Can you explain in details the problem you're experiencing?

[modern kelp]

My bot is down

ofline

[hushed otter]

Umm when I put /colors it does not work

[wild cairn]

does anyone have a fix for the "The application did not respond" issue?

[tidal flare]

Okay so what you can do is changing any channel's name to "wake up" ProBot

you can put the previous channel name back after this manipulation, it sometimes stimulates ProBot

[nocturne flax]

.

[tidal flare]

It is actually pinned, thanks. And also, this isn't the same context.

Let me handle this would you? I appreciate it

[nocturne flax]

Yea i just realised mb

[nocturne flax]

Alright

[empty pasture]

Can someone help me

[tidal flare]

Hi, yes sure?

[empty pasture]

How. Do I set up welcome channel on pro bot

[tidal flare]

For now, the welcomer is currently having issue. Developers will upload a fix as soon as posible.

[empty pasture]

What other bot can I use for welcome channel

[wild cairn]

are there any fixes for "The application did not respond" issue?

[tidal flare]

For non-related ProBot question, head to #chat-en

[modern kelp]

ah alr

[tidal flare]

Hi, is ProBot offline on your server?

[wild cairn]

when i press on it yes but on the side of the member list it doesn't show at all

[modern kelp]

do i change it to "wake up ProBot "

or just wake up

[wild cairn]

has the same perms and everything

[tidal flare]

Try to access the Dashboard and see if it's set up.

[tidal flare]

No, you can change it like this for example :
#channel1 ▶️ #channel2

[modern kelp]

What

ik how to change channels

i mean what do i name the chanel to

[tidal flare]

you can change it to anything you want, that's what I mean

[modern kelp]

A

ah

[tidal flare]

you can even just add a number

[modern kelp]

Didn't work

[tidal flare]

Try to kick it and reinvite it

[wild cairn]

yea everything is set up i just double checked

[tidal flare]

Try to check ProBot's permission

Make sure it has administrator permission and also being on top of the role list

[wild cairn]

gave it every possible admin role and made sure it was on the top of the list but nothing

[tidal flare]

What you can also do is kicking it and reinviting again

[wild cairn]

tried that as well 20 minutes ago nothing

[tidal flare]

hmm that's weird, are you the owner?

[wild cairn]

yea i am

[tidal flare]

let me ask other staff support about this, nice yt tho ;)

[wild cairn]

lmao ty ty

[fierce sail]

for example when I wanted to make the welcome massege it doesn't work

[brave topaz]

Read the pinned message.

[modern kelp]

alr

[modern kelp]

its still off

[wet sigil]

why did probot stop sending welcome messages to the server while sending goodbye messages i checked if it on and it is

[brave topaz]

Read the pinned message

[wet sigil]

mb

thanks for you're time

have a nice day

[wheat skiff]

<@&675070424748654593>
How can I customize the response when the robot is pinged? I tried using the User ID to set a custom prompt word, but it didn’t work. However, other responses are still functioning.

[full herald]

Slam alaikum

[nocturne flax]

What's your native language

[wheat skiff]

Chinese
But I want to ask in English

[nocturne flax]

Can someone tell me how to make a bot ticket table

<@&675070424748654593>

[brave topaz]

ProBot doesn't have a ticket system.

[nocturne flax]

Is the welcome message back ?

[brave topaz]

Not yet

[viral dagger]

is it normal that the my welcome channel in discord doesn't work. But when someone leaves my server it still works

[brave topaz]

Read the pinned message

[tall crest]

Hello I’m new to using probot, how do I tell it where to send welcome messages

[spice geyser]

I check here everyday to keep track of the amount of people asking about the welcoming messages not working. It's really funny when the message is right below another one message talking about reading the pinned message 😭

[tall crest]

@spice geyser I’m only messaging as I don’t know how to actually set up the bot to make it send messages to a specific channel

[obsidian orbit]

cant get the bot to mute users with the spam filter?

bot has all perms

<@&675070424748654593> can't get probot to mute users for spamming within 5 secs?

[full panther]

In logs, on the dashboard, I have it set to tell me when an invite is created, but it's not working

<@&675070424748654593>

[tidal flare]

Hi, thanks to the dashboard you can set up the "welcome and goodbye" feature, the image does not work for now though.

[tidal flare]

You can enable or disable this feature on the Dashboard

and to mute users in a few seconds use the /mute command

[obsidian orbit]

i have but its not working

tried it in 2 servers

but dont know what the issue is

[tidal flare]

are you sure the bot has all permissions?

[obsidian orbit]

has perms it should need

[tidal flare]

does it have the highest role?

[full panther]

I think so, i'll check rq

[obsidian orbit]

yep

[tidal flare]

are you the owner?

[obsidian orbit]

yeah

[tidal flare]

does all the commands works?

[obsidian orbit]

they do

[nocturne flax]

why the bot isn’t working for welcome users

[obsidian orbit]

just the spam one isnt

[tidal flare]

okay, are you sure this is set up on the server?

[tidal flare]

It works, only without the image for now.

[obsidian orbit]

yeah and another server but both on the spam auto moderation it will delete the messages but not mute the user for a minute

which is what im trying to set up

[nocturne flax]

so disable the image so i it can work?

[tidal flare]

yes exactly

[tidal flare]

you're trying to set up a specifically time for the mute?

[full panther]

It has all permissions, but it's still not working

[obsidian orbit]

yeah just this right here

but no success in getting it to work

all other stuff besides auto moderation works great though

[tidal flare]

This feature might not exist.

[tidal flare]

I see, this may be a bug

[tidal flare]

Oh no I see the error

You have to set the selected channels

[obsidian orbit]

lemme try that again rq

thats only for disabled though?

[tidal flare]

Yes, this option probably does not exists.

[full panther]

what?

[tidal flare]

Try to set any channel to see.

[obsidian orbit]

kk

[tidal flare]

the "created invite" log may not exist.

[full panther]

It's right there though

[tidal flare]

ah yes you're right how could I not see this

sorry for the confusion haha, well try to set another channel and see if it works

[full panther]

alright

[obsidian orbit]

still nothing but it works at deleteing the messages after the 5 secs 3 messages were sent but it cant mute?

im also trying on alts too

[tidal flare]

This might be a bug and we're sorry about it. I will report that to the staff

[obsidian orbit]

just making sure with testing

[obsidian orbit]

tyty

would love to get this set up

[tidal flare]

I will report that to developers so they can investigate

[full panther]

still not working... Maybe that feature does something else?

[tidal flare]

That's what I was thinking about I am not really sure though.

Since I do not frequently use this feature

[full panther]

It doesn't matter too much

I appreciate your help, even if I couldn't get it set up!

[tidal flare]

I'm sorry I can't help you further, can you try with another server?

[full panther]

Maybe

[tidal flare]

Thank you, this will provide me more information about the situation.

[full panther]

I don't have any other servers with probot set up :(

[tidal flare]

No problem, I can try it and see if the problem is only for your server.

[tidal flare]

This does not work for me as well. This may be used for something else I don't really know.

I'm sorry I couldn't help you with that

[full panther]

It's okay! I appreciate your effort.

[modern kelp]

how do I turn it online

[wicked tree]

Probot has randomly stopped welcoming people in my discord, how do i get it to start again? everything else is working as it should it just wont welcome people anymore

i just went and double checked the dashboard and nothing has been changed and nothing has been changed in the discord either

[civic summit]

The pro bot does not work in the welcome. There is a problem. I hope this problem will be fixed.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wicked tree]

oh gotcha, hopefully it will be fixed soon

[civic summit]

؟؟

[snow aurora]

Is welcome massgge is solved ?

[livid cargo]

How do I set welcomes and goodbyes

[brave topaz]

https://docs.probot.io/docs/modules/welcome
Welcome custom message is currently not working.

[brave topaz]

Nope.

[livid cargo]

What’s wrong with it?

[brave topaz]

What’s your main language? Also, follow the channel topic.

[brave topaz]

Read the pinned message.

[livid cargo]

Ok

[brave topaz]

You just need to wait.

[near aurora]

When will it be fixed?

[raw forge]

They don't know

[latent wolf]

Hello, I have a problem with the bot for several weeks now, it does not notify about new people on the server.
Although there are other alerts and the commands are working.

[buoyant isle]

Read pin message

[west valley]

Alright, I've searched through looking in pins and such, and although I see questions around it, I don't see a solution that's worked. I was blocked from the site like a few others. I've refreshed and waited for upward of 2 days now. Waiting 30-60 minutes does not help. What sort of things trigger it? I've used this for several years with no issues and I haven't changed anything as far as I know regarding VPN, programs, etc.

[oblique elbow]

You're stuck on the website, or how can I understand that? A screenshot would help me.

[candid oar]

hi! the /colors command doesnt seem to work

[brave topaz]

Known issue.

[candid oar]

oh

sorry

[west valley]

When I go to open the probot.io website, I’m met with a “You are blocked” alert from Cloudflare.

similar to this

[latent thunder]

@brave topaz Hi, My probot is offline but in other server its online and working fine… can you please help me?

[brisk wave]

hello, I have a problem with the welcome and goodbye module because when I set the greeting as just a message it works normally but when I add the option with an image I have three options to choose from: send with a message, send before a message and send to a channel but regardless of which option I use the whole greeting suddenly stops working and there is no message or image, what could be causing the problem? I will add that I use the default settings for the image.

this is what it looks like, I select each of the three options and none of them works.

I will also add that if I select the image itself and also one of the available options, none of them work either

the bot has administrator rights and has all possible permissions and options enabled

[brave topaz]

Hi there. We're aware of the issue. You just need to wait.

[brisk wave]

<@&675070424748654593>

[latent thunder]

Alright, Thanks

[modern cargo]

How long

[brave topaz]

We don't have an ETA.

[modern cargo]

What about the join message bug, is that apart of it

[opal onyx]

i am blacklisted on probot for some reason?

[modern kelp]

Alr

it been a phew hours and it still isn't up

[modern cargo]

Yeah they’re cooked

[brisk wave]

Can someone help me?

[tidal flare]

Hi, yes I'm here to help you

[tidal flare]

Okay I see. For now the welcome feature is actually having trouble when there is an image attached to it. It can still work, but without the welcome image.

[tidal flare]

Hi, can you explain in details what problem you're having?

[tidal flare]

Developers are still on it, thanks for your patience.

[opal onyx]

whenever i use any commands it just says blacklisted

[tidal flare]

I can assist you in french if needed for the next time, in #support-int

[tidal flare]

Contact @surreal jetty

[brisk wave]

Okey thanks, When should I expect the repair approximately?

[tidal flare]

We do not have an estimated date sorry, but it will be fixed as soon as possible

[brisk wave]

Sure, thank you very much for your help, I'll be waiting

[opal onyx]

okayy thx

[keen cosmos]

Hello, I have the following problem, the Probot no longer sends a welcome message to the channel. I have already tried this:

Bought Premium Bot
Reconfigured bot
recreated message

Thanks in advance

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[brave topaz]

Read the pinned message @keen cosmos

[tidal flare]

No problem, if you need any help I'm here to help.

[tidal flare]

Same for you ^^

[brisk wave]

Ok

[keen cosmos]

I have read the pinned message and have switched off the image function. The bot is still not sending any messages

[brave topaz]

Can I see your setup?

[keen cosmos]

yes of course

[ebon tendon]

i dont think they understand german

[brave topaz]

#support-int

[tidal flare]

If this comes really complicated for us, we have german support don't worry

[brave topaz]

That's the custom image...?

You need to disable the custom image and use the plain message.

Otherwise it won't work.

[keen cosmos]

it works now. thank u

[brave topaz]

np

[spiral hornet]

How can I add shortcuts to commands?

[spiral hornet]

How i can access this munio

[twin nest]

i need help

[brave topaz]

Yes?

[brave topaz]

Read the pinned message.

[twin nest]

aha i got it

thanks ❤️ i will turn it off

[brave topaz]

np

[grim cobalt]

every time I put the emoji I don't get the rank, why?

[brave topaz]

#support-ar

[cloud tinsel]

When is the welcome problem going be fixed?

[brave topaz]

We don't have an ETA.

[cloud tinsel]

Wdym?

[brave topaz]

We don't know when it will be fixed.

[cloud tinsel]

ETA = exact time estemnited

??

[cloud tinsel]

Ok

[vital mango]

Hello, Can someone tell me if I purchase the Premium Tier 2 does that count for all servers im the owner of?

[brave topaz]

No, only for one.

[crystal valve]

if I steal credit from someone I will get ban?

😏

[red heron]

Hi there

I was trying to use a custom image on the welcome message

Is not possible anymore?

[brave topaz]

Read the pinned message

[brave topaz]

I’d advise you not to attempt this—it could result in penalties far more serious than just a ban.

[red heron]

But does it not work anymore?

Thats all i need to know my friend

[brave topaz]

It isn't working right now due to an issue we're already investigating.

[red heron]

Alright perfect ty very much

[brave topaz]

It will be fixed at some point soon.

No problem!

[crystal valve]

But they said that they had nothing to do with the scam and would not do anything to the thief

ofc I will don't do that but I just want to know what will the admins gonna do

[wild cairn]

@tidal flare Is there any news on a possible fix? i legit cannot use any commands or anything, tried everything from yesterday again but still nothing 😔

[inner hedge]

trying to setup self assignable roles but cant seam to figure out how to set it up can anyone help

keeps asking me to choose message where do i create the message

<@&675070424748654593>

[latent wolf]

Hello, I have a problem with the bot for several weeks now, it does not notify about new people on the server.
Although there are other alerts and the commands are working.

[tidal flare]

Hi, I don't have any news about this I'm sorry

[tidal flare]

Hi, try to disable the welcome image since there's some issue with it.

[cloud tinsel]

Like what ???

[tidal flare]

We can not provide more informations about that. Just don't do it that's all we can recommend you

[cloud tinsel]

I know but I just wanna know what you can do the most is a ban from the website and discord

Please provide me more info

[tidal flare]

We can not answer this. If you need help not about ProBot, head to #chat-en , thanks.

[cloud tinsel]

You just said you can provide info..

[sterile trellis]

Bot hasn’t been working for my server past week. Not adding levels or notifying when someone joins

[hexed python]

why is the welcomer still broken? and when will the fix be out

[brave topaz]

Because the developers haven't fixed it yet, and we don't have an estimated time.

[brave topaz]

Is ProBot offline on your server?

[spare smelt]

No his not offline

[brave topaz]

For the welcome issue, read the pinned message. For the levels issue, you should share more details, (setup, etc)

[hexed python]

Okay

[brave topaz]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[carmine ice]

Logs feature is not working

<@&675070424748654593>

[pulsar hatch]

Hello, I have some embeds with the bot, and when I click on a button or a selector, it says 'interaction failed.' I tried removing the bot from my server and changing the channel name, but it still doesn't work.

<@&675070424748654593>

[desert mural]

did nothing

[modern kelp]

My probot is still not up

[weak gate]

Same

[modern kelp]

ah

i thought it was just me

ig it down for alot of people then

[weak gate]

I've experienced it once, it went back to normal within 2 days.

Looping continue to Discord

[nocturne flax]

The robot does not work. Please give me a solution.

[brave topaz]

#support-ar

[brave topaz]

Is ProBot offline on your server?

[brave topaz]

What's your server ID?

@weak gate ^^

[weak gate]

I think it's running normally on my server. It's just that sometimes the ping is a bit slow

[ashen sentinel]

what is the premium features

[brave topaz]

Premium Tier 1 (Prime)

- Host feature, including invitation count, automatic responses, and welcome messages, as well as the /user command
- Link feature (Create a temporary invite link)
- Various server protections
- Voice online feature
- Ability to unban everyone through a command
- Raid protection feature
- Add multiple roles to reaction roles
- Kick protection
- Automatic roles for specific link entries

Premium Tier 2

- Control over bot name/image/status
- Ability to transfer bot ownership
- Logging of member transfers to voice channels and disconnections
- Action mention in all log sections
- Duplicate message monitoring
- +Features of Premium Tier 1

@ashen sentinel

[karmic lake]

my welcome feature not working i am using probot goodbye feature is working ,but while welcome feature not orking

[brave topaz]

Read the pinned message.

[karmic lake]

where

[brave topaz]

#support-en message

[karmic lake]

so when it will fix

[brave topaz]

We do not know.

[karmic lake]

ok can i do something

[brave topaz]

Use the plain message instead of the custom image.

[karmic lake]

means you means i don,t use image only message using probot does it will ?

[unkempt lake]

how to make the bot send a lvl message in a certain channel

[brave topaz]

I do not understand you.

[karmic lake]

what do you mean here

[brave topaz]

Dashboard > Leveling system

[unkempt lake]

thx

[karmic lake]

you means i send welcome message manually

[brave topaz]

You are using the custom welcome image, are not you?

[brave topaz]

Np.

[karmic lake]

no i am using normal template

[brave topaz]

Show me your setup please.

[karmic lake]

add me i will dm you srenshot

[brave topaz]

You can send the screenshot here.

[brave topaz]

Disable the send an image when a user joins the server option.

Then it should work.

[karmic lake]

ok i disabled it

yes it worked

thank you

but i need image too

[brave topaz]

You will need to wait then.

[karmic lake]

ok

[lusty quarry]

Hello, the bot isn't sending me this welcome image, do you know why?

[modern kelp]

1097149637242134530

[brave topaz]

Read the pinned message.

[brave topaz]

Thanks, we will take a look.

[lusty quarry]

thanks

[carmine ice]

Logs feature is not working

<@&675070424748654593>

[lean badger]

:white_check_mark: @willy39558396 muted from the text! :zipper_mouth:

[alpine thunder]

my welcome meesage are not working on the server and i dont know why

[nocturne flax]

@brave topaz Same problem as @alpine thunder above.

Bot has been given all permissions (overridden) in our welcome channel. Please reach out for server code.

Please and thank you

[spring jacinth]

Same probelm here

How can i fix it?

[brave topaz]

@spring jacinth @nocturne flax read the pinned message.

[brave topaz]

Do you have the send an image when a user joins the server option enabled? If so, disable it. For more info, read the pinned message.

[nocturne flax]

Spank you ❤️

Thank you*

[plush flame]

hii sorry how can i make the bot play music?

@brave topaz

[brave topaz]

ProBot doesn't have a music system.

[nocturne flax]

dashboard says the bot needs setting up yet ive had it in my server for nearly a year and ive used the dashboard multiple times in the past

works in my other servers

and the dashboard will randomly stop and start working

[sudden relic]

i have the same problem

[hasty plaza]

This isn't an actual problem but... I just wanted to add as many roles as I want with the role colors tab but it only updates existing roles with new colors... mind changing that?

[oblique elbow]

Is the bot online in the memberlist of your server?

[nocturne flax]

Yes bots online, and it works in my other servers

[oblique elbow]

Did you clear cache and 🍪s?

[nocturne flax]

no, the dashboard will randomly start working then when i refresh it, it says i need to set it up

seams it to be working now though

[tacit bone]

Can somebody help me with my problem

Idk why that's happened

[brave topaz]

Did you read the error message?

This isn't a problem, just a management decision.

[tacit bone]

Idk

[tacit bone]

So I cant get daily gift

[rigid parrot]

<@&675070424748654593> I am having an issue with the probots welcome messages. They were working fine for a good amount of time, and then one day it just stopped working? Any clue on how I can diagnose the issue?

[hushed frost]

Hello! same for me! can you give us some advice or when it will be working again? I just opened my server today, and I added the bot specifically for the feature, so if is not going to work any more in future I will like to know to move on to another bot 👀

[oblique elbow]

Pls check the pinned messages in this channel!

[hushed frost]

🥹 thank you, sorry for the bother @oblique elbow

[oblique elbow]

np 🫶

[subtle veldt]

Yo

Yall know how i make a spinning system?

[viral dagger]

does twitch notifications work, because for me it doesn't work 😦

[oblique elbow]

Twitch module doesn't accept new setups at the moment, sorry.

[viral dagger]

How can I make a right-on click on my rules and role-assignements in discord when people join my server?

[glacial wraith]

why? ..

I cleared cache

And everything

But panel and panel dont work

[hearty dragon]

Control if your ProBot has every permission on server. For me that helps 😄 Bot didnt has important permission for example "sending messegase" 😄

[hearty dragon]

Copy url of discord channel and paste there.

[brave topaz]

Hi there. Please, read the channel topic before helping to avoid being moderated.

[hearty dragon]

Im so sorry, I am only saying what helps to me.

[brave topaz]

Correct. For now, you can only get credits with a golden/diamond membership.

[wild ocean]

i have the same issue and the bot has admin

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[glacial wraith]

Im clueless

[wild ocean]

but sometimes it takes some time and sometimes it helps when you go into the server settings enable uhh the welcome msg save and then change back or the other way around while you have it open (but then sometimes it doesn't save changes) thats my experience

[quaint sentinel]

Hey there, if that error keeps happening you can just kick the public bot and reinvite it.

[glacial wraith]

Same

[glacial wraith]

I've tried kicking it out, removing authorization in the profile, deleting cookies, inviting and logging into the panel, but the same error over and over..

[quaint sentinel]

I see, mind sharing over your server in DMs?

[supple cloak]

OML FINALLY

they recognized it

[subtle veldt]

Yall know how i make a spinning system?

[agile raft]

can i report a server for missusing the bot here?

[quaint sentinel]

Can you elaborate more on how they’re misusing the bot?

[agile raft]

they missuse it to send Advertisement in DM's for other servers with the DM Welcome message Feature

[quaint sentinel]

I see, we can’t really do anything regarding this situation since our welcome feature are customizable for users to use it as they wish.

As long as this doesn’t affect everyone and only affects users who joins that specific server it’s not going to be an issue.

[agile raft]

what about when they make money With that? cause they sell this as "Promotion"

[quaint sentinel]

That’s going to be the same answer as above since it’s a server-based customization.

[agile raft]

okay sadly cause i have to get that server down step by step

anyways goodbye

[quaint sentinel]

Have a good day.

[nocturne flax]

How do I delete the full chat

What command

[crude estuary]

/clear number_of_messages:number of messages

[quartz raptor]

Hello, I got a problem that probot is not working in the welcome it doesn't display the image and sometimes not displaying the text also even after checking the permissons and everything

[sick bone]

Hey there, #status message

[quartz raptor]

oh sorry, thanks for helping me and sorry for disturbance

[sick bone]

No worries at all

[chrome vessel]

Can someone help me? The ProBot in my discord hasn't responded in my server in a while, how do I fix that and how can I access the bot in the browser?

[placid socket]

Hey i have a problem with the dashboard, everytime i try to get in it says "continue to discord" and when i do that i get the same page all over again

[chrome vessel]

same here idk why

its been like that since 10th October and no welcome message since that date

[placid socket]

actually i could log in some hours ago

[acoustic scarab]

i also have the same issue. tried giving all permissions to bot, moved the role to be the highest, changed name of the channel to "wake up" probot. none of these worked for me

[wild ocean]

for me it helped leaving it open for some minutes i guess there is high network traffic but idk

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[green granite]

guys

how can i fix this?

this bot isnt online

xd

on my server

[placid socket]

<@&675070424748654593>

[plain breach]

I think the probot not in server or not have full access in server

For Support Team : PLS DONT TIMEOUT ME OR KICK OR BAN ME

[placid socket]

but the ProBot role has the Administrator rights

[plain breach]

Wait I well Try Thing

Click (Continue To Discord)
And choose ur Server
Click Continue
If There is permissions Not have ( yas ) mark or i don't Know what is name Grant probot and click (authorize ) and The Screen Will Change

[placid socket]

i´ve already tried it

it keeps sending me back to this page

[placid socket]

.

[plain breach]

Refresh the Page

[green granite]

bro same

[acoustic scarab]

same

[placid socket]

i´ve tried it already too

[plain breach]

Inpossible

._.

[placid socket]

...

[green granite]

i tried to kick it

[plain sleet]

Thought i was the only one lol

[green granite]

but this doesnt work too

[plain breach]

I maked new server and added it and all work Normal HOW

[green granite]

it works on my other server

but on just one it doesnt turn on

the bot is offline

[acoustic scarab]

similar for me

its online but it says that it needs configuration

[plain breach]

Oh

[placid socket]

i´ve tried it on two of my servers and it doesnt work on either of them

[plain breach]

Any one Try VPN

And tell what happened

[fluid stump]

hey everyone, i am having problems with auto respond: i send the prompt and the command takes over 2 minutes to send an answer

[acoustic scarab]

dont think it will help. all of my admins cant access bot dashboard. everyone gets the "this serwer requires setup"

[plain breach]

Try Only

It can work

Beacuse the Probot can web Block one and well need to Vpn

It can Error from Browser or Network

Or server have Thing blocking Probot

Check Bots Protect

If there is

[acoustic scarab]

didnt help

still same issue

[plain breach]

Hmmmm

Let me Think

I don't Know :)

Now U need Support

:)))

[fluid stump]

hey everyone, i am having problems with auto respond: i send the prompt and the command takes over 2 minutes to send an answer

<@&675070424748654593>

[plain breach]

I think No Support Now

Try Tomorrow

Or After Some Hours

[nocturne flax]

Send your setup please

[nocturne flax]

Read channel topic

[nocturne flax]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[acoustic scarab]

tried all of these. none of these worked

[nocturne flax]

Can i have your server id?

[nocturne flax]

Is the bot online?

[acoustic scarab]

yes, it is

but i cant access dashboard and none of the commands are working

[nocturne flax]

Was it ever set upd?

[acoustic scarab]

same with safe-roles

[green granite]

1165432235730669578

[acoustic scarab]

what do you mean by "set upd"?

[nocturne flax]

Was it ever working?

[acoustic scarab]

yeah it was working since i added it. but today it stopped working

[nocturne flax]

I have escalated your problem please wait for reaction

[nocturne flax]

I will let you know we we have rebooted your bot

[green granite]

thx

❤️

[nocturne flax]

Np

[vestal turret]

help me

[mellow widget]

Thats also happening to me

i keep seting it up but it doesnt work

[vestal turret]

yes

[fluid basalt]

It shows the same thing to me