support-en

[strong raven]

You did command /setlevel or /setxp and than the bot stopped giving xp?

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

Not doable with our systems.

Hi there. Please, read the channel topic before helping to avoid being moderated.

The same applies to you @strong raven.

[earnest parcel]

no

[brave topaz]

Nope.

Do you still need help?

[ember prism]

Then how can I get credit fast?

[brave topaz]

Alright, let us know if you need further assistance.

[brave topaz]

You could buy a diamond/golden membership and use the /daily command.

[ember prism]

What can I get from the membership?

[earnest parcel]

@brave topaz can u help me PLZ?

[brave topaz]

https://probot.io/memberships

[brave topaz]

Show me your setup and your role list. Also, did you try resetting the XP for a member and check if that resolves the issue?

[earnest parcel]

idk

[earnest parcel]

let me show u my setup then

[ember prism]

Can I buy it with credit ?

[nocturne flax]

are the plans for such a feature in the future?

i really hate using multiple bots for singular tasks if i can help it

[brave topaz]

Reset the XP for one member as I said and check if it works.

[brave topaz]

Feel free to suggest it in #1234622065810739291

[brave topaz]

You cannot.

[earnest parcel]

do i reset for every member?! cos this has afected everybody... and how do i do this?

[urban latch]

how to make welcome probot? that is, given text and image

|| sorry for my english ||

<@&675070424748654593>

I need help fast

please...

<@&675070424748654593>

uhh

[split needle]

go to http://probot.io/dashboard, select your server on the left, go to welcome & goodbye module and setup the feature from there
you can always check out the docs of the bot from https://docs.probot.io
and be patently wait for the supports after pinging once as we can not just help you right away

[nocturne flax]

We have a life

[prisma star]

Guys how to make autorole when u lvl up with pro bot pls help

<@&675070424748654593>

[oblique elbow]

Just to clarify: Autorole is a feature to give users roles when they join the server! This isn't related to leveling...
What do you like to have?

[prisma star]

Like when u lvl up like lvl 5 u get another role

Is that possible?

@oblique elbow

[prisma star]

Where do u get here?

And can i change lvl limit?

[oblique elbow]

https://probot.io
Login there and also take a look in the docs!
(I'm wondering that you didn't take a look in #573048403429425162 where you can find all informations... but anyway...)

[prisma star]

I think yes i cant change

[strong raven]

I can't levelup...

Please help me

step by step

[earnest parcel]

https://discordapp.com/channels/224308865427046402/664941916722429986/1286326817849868372 <@&675070424748654593>

[livid hearth]

hi hi, if you meant the server leveling up make sure that the bot is online, and have all permission required, also make sure that you don’t have a no-xp role

[strong raven]

it has, but it is like that:

[livid hearth]

unsure that the bot’s above all the others roles, share with me your server ID so i can deliver it to the developers to take a look

[strong raven]

Server ID is: 1247164359155646495,
Thanks for your time

[proven fiber]

i have the same issue with the leveling rewards and i have looked through the docs and searched online and still cant find the issue.
Probot is at the top of the hieracy and should have all permissions so i have no idea what to do.

nvm just made it work

[deft meteor]

no, thanks

[earnest parcel]

https://discordapp.com/channels/224308865427046402/664941916722429986/1286326817849868372 <@&675070424748654593> WOULD ANYONE HELP ME ALREDY 🤯

[tidal flare]

Doing the reset will affect everyone yes

You can do this thanks to the Dashboard

[earnest parcel]

huh, now i am confused... doing a reset to a spesific user will reset everyone?

[tidal flare]

It will reset everyone's XP

[earnest parcel]

but how!? i am only preforming a reset to a spesific user... not everyone...https://discordapp.com/channels/224308865427046402/664941916722429986/1286317934934757449

and here comes tho long wait, followed by no response. im alredy experianced on how this works here

@tidal flare r u there?!

[tidal flare]

Please avoid mentioning or we will take action

Thanks for waiting

[earnest parcel]

but u dont, thats the problem, sorry for beeing irritated, but i am alredy fed up with how there is no responses here and how i am beeing ignored. it makes me sad

but i will wait

[tidal flare]

what you can do is:
/reset type: text or voice and target:

[earnest parcel]

but how do then reset everyone?

[tidal flare]

Then don't use the "target" option

[earnest parcel]

and this is nessesery for me to do in order to get my xp lvl roles to start assigning to users egain when reaching there lvl's?

[tidal flare]

If you have set a limit, yes

[earnest parcel]

what limit?! where?

[tidal flare]

If you have not set up limits there's no limits

[earnest parcel]

where are the limits?

[tidal flare]

The member can be level 90 without any problem

[tidal flare]

I'm not sure if this feature exists, sorry for the confusion

[earnest parcel]

so what is actualy causing the lvl roles to stop assigning to users? cus one day it worked then all of a sudden they just stopt. users would continue to lvl up but not get the roles for it...

[tidal flare]

Is ProBot working on your server?
Is it online?

[earnest parcel]

it seems to be

[tidal flare]

I see, do you have access to the dashboard? To see if if the leveling feature is enabled or not

[earnest parcel]

yes

been there over and over to look whats what

https://discordapp.com/channels/224308865427046402/664941916722429986/1286318732532252808

here are images that i have sent previusly

about this

when i was requested to show this

[inner shell]

How can I make it visible in the chat?

[vague wren]

which slash command sets the location of all probot messages?

[rare juniper]

How do you make it to where pro bot can spin custom stuff

Like this

<@&675070424748654593>

[crystal pasture]

guys i want to set it like this how do i do it

[brave topaz]

What do you mean?

[brave topaz]

There's not a custom command for that...?

[brave topaz]

https://docs.probot.io/docs/modules/auto_repsonder

[brave topaz]

https://docs.probot.io/docs/modules/level_system

[daring mauve]

Hello.do you guys have shop server ?

[split needle]

we have none and that is illegal

[daring mauve]

ok thank you.and sorry just i wanted to ask that question

[nocturne flax]

Hello, I have a problem with the bot
I have 2 servers where it is set up (a test server and the future official server)
On my test server, I can display members' welcomes without any problem.
But on the official server, it's impossible
Can you tell me why? I've checked and both servers have exactly the same settings.

Server test

Official server

[violet tendon]

Can someone explain to me what a starboard is?

[livid hearth]

hey, may you check https://docs.probot.io/es/docs/modules/starboard then if you have any other questions let me know

[inner shell]

Well, it doesn't show up on the dis in the chat

[modern rock]

Hello I have a problem with Pro Bot, when members in my Discord want to view their profile through the profile command Pro Bot sends them as a file I do not want to send it as a file how to fix this?

[smoky temple]

<@&675070424748654593>

[brave topaz]

Does it happen with all members or just one?

[brave topaz]

Follow the channel topic please. You didn't wait 5 minutes.

[brave topaz]

When a message gets a certain number of stars?

[modern rock]

Yes for all member but for me not because im owner

[mighty stag]

hello, ProBot unmutes who ever I mute automatically after 2 minutes, is there's a sulotion please?

[mighty stag]

<@&675070424748654593>

[inner shell]

Yes

[brave topaz]

Can you wait a bit and try again please?

[brave topaz]

Show me your setup please.

[inner shell]

go call?

[brave topaz]

Send a screenshot instead please.

[inner shell]

just a question, are they going to put gifs in messages, where are the fields for pictures????

[modern rock]

show me like this , i dont want send by link

[inner shell]

only role and chat pinging in Embed Messages works?

[solar terrace]

Hey, I was wondering, I set the bot to show me who leaves on a channel, but I want to move it.
I've looked through the commands but can't find how to do it

[rare ice]

Try changing your profile

[modern rock]

How.?

[rare ice]

Change your profile picture to Pro Photo

[inner shell]

???

[rare ice]

We do not know the future, I think yes

[inner shell]

I tried and it didn't work 😄

[inner shell]

you just don't see how pinging and tagging a chat works in Embed Messages?

[rare ice]

Haha nice

[rare ice]

yes

[inner shell]

can you help me because when I type in it, it doesn't ping me and it doesn't even show the chat that is marked there

[rare ice]

I didn't understand a little bit

[inner shell]

well, if you tell me how to do it so that it pings and marks the chat for sure

[rare ice]

yes

[inner shell]

how should I set it up so that the probot pings the given role and marks the chat I need

[junior grove]

hello

why command "search" not work?

[rare ice]

What do you want?

[inner shell]

?

[junior grove]

commander "search"

to search to the music

dont working

why?

[rare ice]

I don't think Power Bot has music. There is a bot with music. Write/play

[fleet dove]

How do I change the Prefix?

[rare ice]

I can't get used to the patience of the support teams

[inner shell]

good

[junior grove]

ok [e-mail]

[rare ice]

❤️

[quiet temple]

ProBot has switched to slash commands so you'll have to use slash commands rather than old traditional commands.

[fleet dove]

I need a diffrent Prefix for the Auto responses

[rare ice]

When you go, mention me and I will be there for you

[split needle]

@rare ice do read the channel's topic before trying to help anyone

[split needle]

you may have to recreate the auto responder instead as the bot has yet to allow users to change the triggers

[split needle]

you may change that from the dashboard as the bot has no command to set up features

[solar terrace]

Thank you.
I just worked it out as you said lol
Thanks

[rare ice]

I have read

[nocturne flax]

How do i make probot say goodbye to everyone who leaves my server?

[zealous trail]

my image wont work

for the server

[inner shell]

hello, I just need to know how to ping a man and mark chats in Embed Messages, if anyone can give me a hint, I will be glad ?

[rare ice]

Give Band

[rare ice]

Show me a picture of your problem

Change your profile picture to Pro Photo

[lean badger]

:white_check_mark: **@25.on warned! **

[brave topaz]

The next sanction will be a mute.

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[inner shell]

sorry

[brave topaz]

Don't be sorry, that wasn't for you.

[inner shell]

oki

[brave topaz]

You need to use <@UserID> to mention someone in an embed.

[brave topaz]

For roles use <@&RoleID>

[inner shell]

how to put the id of the roles as the name of the roles?

[inner shell]

Thank you

[safe snow]

I need a hand since the bot still doesn't register timeouts, bans and so on. How can I fix it?

[gusty wedge]

Hello, can someone help me? I don't know what permission I need so that a user can access the dashboard of the Probot

[halcyon pasture]

how does this work?

[gusty wedge]

I don't know what permission I need so that a user can access the dashboard of the Probot

[tidal flare]

Hi, make sure ProBot have the highest role

[brave topaz]

Sorry for the delay, do you still need help?

[safe snow]

Hi the probot is the most popular role

[brave topaz]

Administrator permission.
-# Reposting your question won’t help.

[gusty wedge]

nothing else

[tidal flare]

what is your native language so we can help you better

[inner shell]

Any

[loud gyro]

hey guys why the daily claim in probot give me this error

[safe snow]

It's Italian

@tidal flare

[loud gyro]

@tidal flare

[tidal flare]

Hi, daily credits are disabled. And there's no need to directly mention, thanks.

[loud gyro]

thanks

but how can i get credits now

[tidal flare]

You can't unless you have Gold or Diamond membership.

[devout parrot]

Probot commands don't work what is the problem

@tidal flare

[marble reef]

i got error 1015 coz i updated the website a little too much

[oblique elbow]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[marble reef]

ok thank you

[oblique elbow]

Don’t mention supporters!
Show me some screenshots of the setup.

[devout parrot]

I can't see how much credit I have

Ok I will not mention support

[oblique elbow]

Use /credits in #commands

[oblique elbow]

Use the prime bot... just read the response

[devout parrot]

Ok

Thanks

[brave topaz]

Head to #support-int then.

[inner shell]

Hello, gif data goes to Embed Messages

[oblique elbow]

What is your question? What do you need?

[inner shell]

well, if it is reserved for an image, you can insert a GIF

and when I want to put the gif there, it shows me this

[oblique elbow]

in which field did you put it in?

[inner shell]

.gif

[oblique elbow]

The filesize of the image is to big

[inner shell]

yes, and is there another way to put a gif there?
perhaps into a text field?

[oblique elbow]

Didn't you try it here?

[inner shell]

Well, I just tried it there

[oblique elbow]

try it in the description fields

[inner shell]

ok how do you put it in the text of this man

[oblique elbow]

I mean this field - did you try it here?

[inner shell]

well, I don't know how to put it there so that it works?

if you put a link there, it will be shown there, which directs it to the browser, but if I send the link there, it will normally show a gif there

[chilly turtle]

Hey, for the level system, if i set a role lvl 15 text and lvl 15 voice, if the user reach lvl 15 text he will get the role ? or he need lvl 15 in voice too ?

[brave topaz]

He needs the level 15 on voice and text.

[chilly turtle]

okay thx

[inner shell]

?

[nocturne flax]

Hello, I added a level system to my server but it doesn't give a level role. I opened all the permissions of the probot but it still doesn't work. Can someone help me?

[harsh patio]

Question, do we know if/when the Twitch module will ever come out of Beta release to allow for more than 1 channel for livestream notifs?

[teal tusk]

hi, why the site do this?

[balmy oak]

Why cant i add the bot to my server?

[quiet temple]

Hello, may I ask what language is that?

[balmy oak]

German.

[quiet temple]

Please use #support-int for better experience.

[quiet temple]

Is the bot above the roles?

[balmy oak]

Then?

Post it there?

[quiet temple]

Then a German speaking representative will assist you.

[quiet temple]

Can you refresh it and clear cache in the browser?

[teal tusk]

yes i resolved it rn

[quiet temple]

There's no ETA for that.

[teal tusk]

thx

[quiet temple]

Alright!

[teal tusk]

:)

[quiet temple]

Anytime.

[harsh patio]

😭 k ty

[magic oyster]

How do In raise a support ticket knowing that my bot name got changed I don't know how

[wheat pier]

Im tryin to add probot too my server n its not lettin me add it?

Says I need to meet server requirements

?

[magic oyster]

I have a premium membership

<@&424428808951824406> [English]

[wheat pier]

Nvm I figured it out

[magic oyster]

this is my subscription and I will show you bot new name and dp

[tidal flare]

stick to your native language in the correct channel, thanks

[magic oyster]

It's not about language dear my bot name was V3NOM

[magic oyster]

and I couldn't find it in my server anywhere

[tidal flare]

For help, you need to ask in arabic if this is your native language.

[magic oyster]

my issue is not about languages could you please understand me

[tidal flare]

This is the last warning.

Stick to your channel, thanks

[heavy shore]

Hello

why does the daily credits not work anymore ?

[brave topaz]

Did you read the error message?

[tidal flare]

Hi, daily credits are currently disabled.

[heavy shore]

is there a reason ?

[tidal flare]

Management decision

[timber skiff]

I came here because of something.

When going to Automod or Moderation, I'm trying to find the numbers of warning and triggers.

I have a server and I wanna do it so it's like:
2nd warning = 24h mute
3rd warning = 3 days mute
and 6th warning = Perma ban

Problem is I have trouble finding them.

ProBot already has a warn option but can it make the numbers of warnings trigger something?

[tawny crown]

My probot is stop whay??

[timber skiff]

I'm really confused here.

[sage flint]

That’s not possible at the moment

[timber skiff]

Oh...

How about I use MEE6 for the warning triggering things instead?

[sage flint]

Mee6 won’t detect ProBot’s warning if you mean that

[timber skiff]

I know that, I'll just do the mod actions with MEE6 instead.

Alright ciao, I only went here for the help about the warning triggers.
MEE6 would be a better bot for the mod actions.

[zinc pine]

how to cancel the subscription

[rose yarrow]

How do I get probot do certain automated response in diff channels

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[inner raft]

Why?

@sage flint

[tidal flare]

Hi, daily credits are temporary disabled due to management decision. Next time, make sure to ask for help in your language, thanks.

[rose yarrow]

Bro can somebody help me

@tidal flare

[undone moon]

Hi why is the bot not active?

@tidal flare

[gusty wedge]

maybe a error, you can look in the console for error’s

[brave topaz]

Please state your issue or ask your question and don't ping for support.

[brave topaz]

Check if your subscription expired. Do not ping for support next time.

[brave topaz]

Hi there. Please, read the channel topic before helping to avoid being moderated.

[verbal nimbus]

is there a way to check how much xp it takes for certain levels

[brave topaz]

Nope, sorry.

[verbal nimbus]

aw man

ok well

i mistakenly gave my friend a ton of xp

and they got a ton of roles

but i reverted their xp

and took the roles

and now i just gave them new xp

and they arent getting any roles

is there a way to fix that

[brave topaz]

Wait for your friend to reach a new level without you manually adding XP to them.

[quartz cradle]

Hello i have rebought the premium version of the bot but before that i accendiatily kicked the bot with the premium rights what can i do to reinvite him?

[balmy moon]

good morning

self assignable roles is not working in my server

[brave topaz]

Can you elaborate please?

[brave topaz]

What's your main language?

[balmy moon]

can i send u my server DM to check ??

[quartz cradle]

German

[brave topaz]

Head to #support-int then. Someone will help you ASAP.

[brave topaz]

No, stick to #support-ar please.

[brave topaz]

Yes?

[lean badger]

Self-Assignable Roles Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Self-Assignable Roles module and select Add Message, then choose the embed message you created and sent to a channel.
3 - Finally, you can choose between Buttons - Select Menus - Reaction to have them implemented.

Keep in mind: To make the Self-Assignable Roles work properly, you must create an embed message and send it to a channel.

[brave topaz]

Don't know how to create an embed? Click here.

Np, let me know if you need additional help.

[winter pilot]

hellož

im looking to add custom roles for levels using pro bot

is it possible?

but i dont want to loose my current member levels

[merry plover]

I want help

Why is my rank over 100 million?

[brave topaz]

Can you elaborate please?

[old timber]

Is there a way to remove ALL old users from the top list, not just a reset 1 by 1, but to clear top list text and voice of all the old accounts that have left or been kicked/banned please?

[rose yarrow]

I did but I can’t figure out how to get the probot to automate responses in certain channels

[sage flint]

Unfortunately not

[night frigate]

just a quick one: did i got it correct, that if i set a reward for the leveling system in both, text and voice, to a specific level, that the user need to react the level for voice AND text to receive the given role?

[brave topaz]

That's correct.

[brave topaz]

That's not possible.

[rose yarrow]

Hmmm ok I will come back when I figure out what I’m asking

[night frigate]

is there a common way to preserve both possibilities?

or do i have to decide which one i want to use of the both given?

my problem is: my user has level 46 and a specific reward role. now he reached level 3 voice and received level 3 reward for voice. of cource the higher role is displayed but he still has both roles. how can I prevent this?

[lean badger]

:white_check_mark: @10o_o0 muted from the text! :zipper_mouth:

[obsidian orbit]

getting this issue

[fleet wraith]

Bro i got banned wth

[oblique elbow]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[fleet wraith]

Bruh ok

[obsidian orbit]

how do i fix the "rank png" issue?

[oblique elbow]

I forwarded this issue

[obsidian orbit]

thank you

bot has all perms and was working yesterday

[thin flax]

Why im not Coming in the Dashboard

[oblique elbow]

should work now, pls check

[oblique elbow]

Share more details pls

[obsidian orbit]

it working now thank ya

[undone moon]

My subscription is not over yet. The problem has been going on since yesterday. By the way, there is no need to talk like this. “Do not ping for support next time.” I can request support at I had a problem regarding probot.

[fading fossil]

Hey can someone explain me Something about the selfrole Option? I didnt get behind it. Thank you☺️

[rugged obsidian]

hi is there a way I can customize the bot's profile picture

[marsh prairie]

The overview statistics jumps over five months of data in a single "day" and combines all the data from the skipped months into a single point, resulting in a massive spike that drowns out all the rest of my chart, making anything above a 3 month chart impossible to read and useless. Note the dates in the 3 similar screenshots below

Ping me if you reply please.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[neat raft]

I'm unsure what's going on. Trying to set up self-assign roles for a server. I send the message first to the channel I want the self-assignable roles to go to. But it gives "internal Error" on the dashboard, and IT DOES send the message in the channel I want it to.

But, Probot doesn't seem to recognize the message date at all when I go to add the reaction roles to the message.

Screenshots attached to help show what I mean.
There is no message when the message DID send. Is there a delay or something?

(To troubleshoot I tried flipping from Firefox to Chrome, also cleared my cache and cookies just in case)

[mighty lotus]

Kinda the same issues when trying to edit an embed that was added today.
All prior embeds can be edited fine, its just the UI is not recognizing new embeds

[neat raft]

yeah, it's kind of the same. But in this case - messages sent. I figured maybe Probot was having some internal stuff happening since I saw the "internal error" pop up in the corner of the dashboard when I tried both in Firefox and Chrome.

[eternal ore]

why my probot it doesn’t work

[rugged obsidian]

my probot stopped welcoming new people. pls help

nvm it works

[nocturne flax]

hey there
is it possible to send a fake transfer message with the original one like that ?

[nocturne flax]

note : the bot in the photo is probot

[oblique elbow]

Note please, that the messages are not from ProBot, because of the profile and the not verified app-badge. So this isn’t compatible with ProBot what this bot is messaging you!

If you can report a server or users for selling credits or whatever isn’t compatible with our rules, pls use the modmail! 🙂

[spring cosmos]

what is this? : DiscordRESTError [50035]: Invalid Form Body
embeds.0.description: This field is required

[oblique elbow]

Show me a uncut screenshot of it please

[spring cosmos]

@oblique elbow i send screenshot

is anyone here?

I've been waiting for 20 minutes and I don't know whether to continue waiting or what to do?

[oblique elbow]

Does ProBot have admin perms?

[spring cosmos]

yes

[oblique elbow]

Ok show me pls how the embed looks.

[spring cosmos]

what does embedding mean?

[oblique elbow]

You like to send a message, show me pls what you like to send

[oblique elbow]

Choose Wiadomosc and then send it again

[spring cosmos]

thank u for ur time, i repair it

[oblique elbow]

Next time use your native language, we have polska support

[spring cosmos]

my mistake, sorry I didn't know about it

[timid acorn]

How come a member of mine is level 9 but it shows that he's level 10?

[oblique elbow]

A screenshot would help more

[timid acorn]

So I have set him in level 10

But now his role says he's at level 20

[oblique elbow]

Use /rank please and show me this and the setup of the dashboard pls

[timid acorn]

Alright

[timid acorn]

Setup?

Like the rewards things?

[oblique elbow]

Yes

[timid acorn]

Oh

[nocturne flax]

what are you talking about lol
its 100% ProBot and its the premium version of the server that was in ... and i already knew how we can do this trick

somehow it makes the reason: as a way to send the message after the transfer

[quaint void]

So is there a separate charge for premium on a server versus premium on your profile...?

[old timber]

/suggest
a way to remove ALL old users from the top list
(not just a reset 1 by 1)
old accounts that have left or been kicked/banned.

[sage flint]

#1234622065810739291

[steep pebble]

why is the daily credits not working, how can I get credits now?

[brave topaz]

Did you read the error message? The only way to get credits currently is with a golden/diamond membership.

[wooden plank]

how much do i get from this membership?

[eternal crane]

hey

the logs are not working idk what the problem

[boreal frigate]

Is the bot sold?

[strong raven]

I try to give xp, but it don't want to give xp for mesages

[strong raven]

Oh, now it works!

[tawdry drift]

the /clear command does not work in my server, whenever i try to clear 50, 5, or even 100 messages probot will end up sending back a message saying it deleted 0 messages. How do i fix this?

[oblique elbow]

Seems that you try to delete messages older than 14 days?
This is not possible with bots due discord limitation!

[snow mulch]

is it possible to have a custom ID background?

[green gale]

stats on website do not work, again, all messages are stacked and not divided as they should be

[quaint void]

So are premium accounts separate from premium servers?

Like a separate purchase?

Or can I invite the premium bot with my premium profile account?

<@&675070424748654593>

[quaint void]

???

[true arch]

i keep getting this error message on browser when trying to access the dashboard for a server im admin in.
the server is also not shown on the list of servers im in on the dashboards

[true arch]

<@&675070424748654593>

[calm monolith]

Why is probot not working and it's offline in my server?

[brave topaz]

Show me your permissions on that server please.

[brave topaz]

Provide your server ID and show me how it's physically offline.

[brave topaz]

With a membership.

[brave topaz]

We're looking into it.

[calm monolith]

1102513172411318355

[brave topaz]

Did you try kicking ProBot from your server?

[calm monolith]

Yeah

[nocturne flax]

What's the process of giving someone a role when they reach level 5 using /rank?

[ancient aspen]

Hi, how does the leveling-up system work? If someone is sending 20 messages quickly, why does the bot level them up so fast?

[cinder osprey]

<@&675070424748654593> when someone levels up in my server he doesn't recive the now level 2 role, and the same for all the other levels, they just have the level 1 role even if they're level 10, what can i do??

[timid loom]

<@&675070424748654593> Purchased probot premium level 2 (twice it seems now) and still unable to access premium features and "manage subscription" page shows 2 ended, no way to add to server?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[rain mulch]

<@&675070424748654593>
282859044593598464

the bot gives me this error (the application did not respond), and it is offline only on the server I need it on, on other servers the bot works on this one, no

[timid acorn]

Probot randomly gives the members in my server higher level roles then they're in

How do I fix this

[calm monolith]

Same

[austere jungle]

hi

there is a problem

in probot here

[ancient slate]

@brave topaz hey, is there a way to make probot ping a certain role whenever I want to

[night musk]

hey guys

is there a way probot can automatically give yap god role to someone with highest xp chat level

[sick bone]

?

[quaint void]

<@&675070424748654593> How do i get access to add the premium bot to my server? I've purchased premium, and can't find where to invite the bot anywhere

[oblique elbow]

Did you pay via PayPal?

[quaint void]

Yes

[calm monolith]

<@&675070424748654593> I'm still having issues with the bot in my server and unsure what to do

[limpid garnet]

The bot isn't working and is offline in one of my servers. I tried to kick and invite it back, but it's still not working.
The server ID is 1205692809231994900

[primal oak]

I can't get the bot added either

and I can't access the manage premium page

wtf is going on

[primal oak]

<@&675070424748654593>

[nocturne flax]

What's the process of giving someone a role when they reach level 5 using /rank?

[broken rune]

i am havng issues setting my twitch with the pro bot in settings

[brave topaz]

Twitch doesn’t accept new setups at the moment, sorry,

[night musk]

What you mean the bit gives it automatically

[brave topaz]

Please elaborate,

[night musk]

You do it in dashboard

[broken rune]

so when will it just wndering why its an option but nt aoud to be used

[nocturne flax]

Like if they reach level 10 in the server, they automatically receive a “pic perms” role for example

[night musk]

Ye

Any role you choose

[nocturne flax]

yeah, how would i set that up?

[night musk]

Dashboard

[brave topaz]

No ETA. This is something related to the Twitch API,

@calm monolith @limpid garnet developers have been notified btw,

[night musk]

Recommend googling pro bot docs

If you can’t find it ping me and I’ll give you link

[calm monolith]

Thank you so much! It's fixed. Have a good day!

[broken rune]

ok thank you

[night musk]

(Don’t enter any personal information into any link handed by anyone)

[brave topaz]

Still an issue?

[brave topaz]

Np.

[night musk]

I have a question can you give people chat Xp

like can you use a / and add it to a certain person

Cause I want to transfer from lurukr to you

[brave topaz]

You can use the /setxp command.

[night musk]

I don’t have that command for some reason

I have set level though

Is that the same thing ?

[night musk]

O wait I found it Tyy

Have a good day

[brave topaz]

You too.

[finite snow]

It won’t let me select a message when trying too add auto assign roles

<@&675070424748654593>

[normal abyss]

Hi

I'm really confused out here on chicken . Gg logo

Can someone please help me out

[proper igloo]

May I suggest having this as a feature? Most discord bots for moderation have this, and I’m surprised Probot doesn’t

[oblique elbow]

Screenshot pls

[oblique elbow]

#1234622065810739291

[lethal lantern]

Is there a way to delete a message someone post after the bot replies to them not to use a channel for other intentions?

is there a ticket system included in probot

[normal abyss]

I didn't put any payment method but there was a sol address

I wanna remove that and add another

[rain mulch]

No, solved, thank you very much

[split needle]

currently not possible and our bot doesn't have a ticket system

[split needle]

this is unrelated to our service. do ask the support of chicken.gg instead

[marble patio]

How to change prefix of probot

[timid acorn]

This bot is putting higher levels then the member level is, how do I fix that please I been asking for two days or so

[solid flax]

Can anyone check if my subscription ends in a year? I don't want it renewed

[brave topaz]

You cannot. ProBot uses slash commands.

[brave topaz]

Do you have an active subscription currently? I don't see your role.

[earnest oriole]

Just asking again when is the daily reward gonna be back? like cmon there is almost no way to get credit

[frail solar]

Is there a way to make the auto respond feature work based on a worn inside a full message. Like example "Hello can I get support" and the trigger to be support. So far I managed to make it work for the word support but when it is in a sentace it doesn't

[oblique elbow]

show me please, what you already set on the dashboard.

[brave topaz]

There's no estimated time for that.

[noble scarab]

im trying to use the ‘points’ command. and i have a ‘P’ aliases so i type
P @noble scarab +1
but it does not work. (i also try to use / points increase)
it works for admins but it doesnt work for event coordinators. i have the role in ‘enabled roles’ and in ‘mod roles’
whats the problem?

[oblique elbow]

show me please, what you already set on the dashboard.

[noble scarab]

nvm i forgot to add the role to ‘roles can add points’ ty tho

[oblique elbow]

Activate "Wildcard" then it should work > look at the ℹ️ next to "Wildcard" 😉

[lost roost]

Hi peoples! Quick question: Is there a limit on reaction roles? Thank you very much in advance xx

[lost roost]

<@&675070424748654593> sorry forgot to ping!

[oblique elbow]

Limits for reaction roles

Limits for ProBot ⚠️ due to Discord limitation ⚠️

• Reactions: 20 per message
• Buttons: 5x5 = 25 per message
• Select menus: 5 per message

[lost roost]

sorry I worded that wrong: I want to add roles to buttons but they are not visible ;(

[oblique elbow]

Did you set more than 25 buttons?

[lost roost]

Is there perhaps a message limit?

[lost roost]

In total or in one message?

[oblique elbow]

in one message

[lost roost]

Nope

[oblique elbow]

screenshot will help us more

[lost roost]

I am on the first button of my 7th message

but the roles i made don´t pop up

[lost roost]

ofc!

[frail solar]

Yea thank you so much

Works now

[lost roost]

However all roles I need are "over" that selection

I even set the Probot role right under Admin just in case

Crying rn

[oblique elbow]

komm mal #support-int rüber lul

[lost roost]

whoa

[glossy marlin]

so I am very confused with the leveling system.

in the dashboard, it says no xp channels what do they mean by that also no xp roles.

[scenic forge]

Pretty sure they won’t get xp in the channels you put

[glossy marlin]

ok

[scenic forge]

Did you want it back to lvl 92

[dusty flower]

I mean yes, but what I want is to learn how to correctly give XP to someone 😅

[scenic forge]

Idk id just add to the previous 403k

With setxp

[dusty flower]

Yes, I see my stupidty now, thanks!

[dusty flower]

:) You really helped me!

[scenic forge]

We messed up on it too a while ago

[cloud gyro]

is there a problem or something?

<@&675070424748654593>

<@&675070424748654593>

[lean badger]

:white_check_mark: @y7m2 muted from the text! :zipper_mouth:

[sleek kestrel]

hi is dealer bot safe

or no

[spiral aurora]

please, i need help

This bot is ruining my server, I've tried all the settings, I've disabled automod, I've kicked the probot out of my server and it keeps acting on my server. How do I make it disappear from my server forever? I can't take it anymore, no one can post anything

[maiden vigil]

is it possible to set probot to autorespond to a user mention

[nocturne flax]

tf is this?

[brave topaz]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[brave topaz]

Just add the user ID on the trigger section.

[brave topaz]

What makes you think ProBot is moderating users on your server? If you kicked it, it is not related to our service.

[maiden vigil]

thats what i tried, looks like it doesnt work with bots

[spiral aurora]

It shows a warning message that the link was blocked by automod, even though I had already removed it from my server. How is this possible?

[brave topaz]

Check server settings > safety setup > automod

[brave topaz]

ProBot doesn't respond to bots?

[spiral aurora]

here?

i don't understand

I disabled automod, I disabled link blocking, I removed probot from my server (kicked him from the server) and he still continued to moderate the links, that's how my friend got this message

i'll have this bot forever in my server? even if I kick or banned it from the server? never had this problem before

[maiden vigil]

i wanted probot to reply everytime someone mentions him

but setting bot id as a trigger doesnt work

[quartz kernel]

Hello. I signed up for the first year of Prime bot and did not receive the link. What's the problem?

@brave topaz

[flat spire]

<@&675070424748654593> ^^

[oblique elbow]

Did you pay via PayPal?

[quartz kernel]

Yes

[dull canyon]

How do i make the custom welcome stuff?

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[eager night]

i need help, im trying to make my starboard show picture inthe designated channel but when i so [content] nothing show up

[livid hearth]

Not possible, at the moment

[still marlin]

Good afternoon! I would like to ask you a few questions.

1. Please tell me, is it possible to optimize the ban by warns? So that after the user has received 3 warns, he is banned from the server?
2. And is it possible to write the reason so that it is visible?
   For example: User you have 1/3 warnings. Reason: violation of rule 1.

[clever shale]

how i can make probot say welcome in channel i want and text i want

[dire gulch]

I'm not sure if you guys are aware and if others have been experiencing this issue as well but i'm in a server and well, top text and top voice hasn't been working in there for a while now (I am not the server owner and frankly speaking i also haven't tried runnning the command anywhere else yet, but yeah it's been like this for a while now)

[oblique elbow]

Is the bot online or off in the memberlist?

[oblique elbow]

https://docs.probot.io/docs/modules/welcome

[dire gulch]

I believe it's online, other commands are working well it's these two in perticular

[narrow summit]

I created a self assignable role message, but only one of the buttons appeared out of the 18

(and yes i did press save)

[narrow summit]

I solved it by redoing all the 18 buttons

Thx for the support

[tidal flare]

We are trying to help people as fast as we can. Sorry for the delay and glad to hear you found a solution.

[molten venture]

How can i get no prefix?

[tidal flare]

Hi, unfortunately there is no solution to avoid prefix. Though you can create an aliases with the word you like

[brave topaz]

Did you read the error message?

And you expected us to tell you something different here?

You could buy a golden/diamond membership at https://probot.io/memberships

Then use the /daily command.

What do you mean?

Also stop deleting your messages, it spams our logs.

What's your main language?

So I'm not sure what the confusion is here, I think I've been very clear. The only current way to get credits is with a golden/diamond membership. If you buy a membership, you can use the /daily command, but you no longer get credits via the dashboard.

[safe snow]

The bot still doesn't record the timeouts I put and the bans. Is there anyone who can help me?

[smoky light]

Hi there ~ Question...

With either the standard or premium features is there a way to give users a license key from a predefined list I create? Its not important at this time to track who gets what key, but only to hand out the keys in general.

Thank you!

[polar zealot]

what is starboard

[winter monolith]

can I make an embed instead for the welcome message? I am not seeing any option to do so so I assume it just isnt possible with this bot 🥲

[brave topaz]

#1253850411299766312

[hybrid reef]

why does my xp go back to 950000 when i get close to 1m?

[sage flint]

950000 is the max amount that you can have

[sage flint]

Unfortunately not

[sage flint]

Hey, that's not possible with out bot

[smoky light]

Thank you for letting me know!

[blazing jackal]

How do you make it so the bot has a welcome section and not all over the discord?

[opaque shoal]

you have to configure this option on the Dashboard of ProbBot

[dry pivot]

I am blocked from dashboard of probot ,anyone know why? I just opened it and I was blocked i didn't do anything

[calm monolith]

Why am I not getting the logs to work but the bot is working in my server still?

[hushed flax]

How do i set a welcome Channel?

[verbal garnet]

hello

how to prefix /rank to !rank in my server

[quiet temple]

Do you still need need assistance?

[quiet temple]

Does the bot have appropriate permissions?

[quiet temple]

Go to Dashboard and enable Welcome & Goodbye module.

[quiet temple]

ProBot doesn't support traditional prefixes anymore you'll have to use slash commands.

[calm monolith]

Yeah, it worked a few days ago then suddenly stopped giving logs

[quiet temple]

Can I see your setup in Dashboard?

[calm monolith]

Ofc give me a min

[dry pivot]

Yes plz

[calm monolith]

On the server I'm trying to fix correct?

[quiet temple]

Correct!

[quiet temple]

Can I see what it says?

[calm monolith]

Ok!

[dry pivot]

Yeah just a sec

Should I send here ?

[quiet temple]

Yes, please.

[dry pivot]

Nvm it's fixed automatically

Sorry to take ur time

[quiet temple]

No problem!

[bitter estuary]

why have i got banned??

[nocturne flax]

Hello.
How can I add self-roles to my server? I can't figure it out from the dashboard's self-roles tab.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

[bitter estuary]

ok

[brave topaz]

First create your embed message with the embeds module. Then, create the self assignable roles panel.
https://docs.probot.io/docs/modules/embed
https://docs.probot.io/docs/modules/self-assignable-roles

[worldly siren]

@brave topaz I need help. How can I make the pro bot ping whoever joins my server? I only made it so the bot messages but idk how to ping with it

[brave topaz]

[user] should work.

Example:
Welcome [user]

[worldly siren]

Alr thanks

[safe heart]

When using "Automatic Respond" feature, can i use "slash commands" on it?

[brave topaz]

You cannot.

[brave topaz]

Np.

[worldly siren]

How do I get on the dashboard thing

Like where u enter messages and all that for pro bot

@brave topaz

<@&675070424748654593> can u please tell me how I can edit pro bot in my server? I made it so he welcomes people but how do I go back to that page where I can change it? The link

[quiet temple]

https://probot.io/features/welcome-messages

[worldly siren]

Ty

[quiet temple]

My pleasure!

[velvet oxide]

Guys, at what time does bot refreshes xp daily?

[oblique elbow]

I didn't even heard ProBot is doing this. Give the bot time to refresh the data base. The bot is doing it from time to time.

[velvet oxide]

No I mean, like, I want to make a leaderboard for Voice chat, so want to check the users who have used the voice chat for maximum hours for that day, so like at what time does it count next day

[lean badger]

:white_check_mark: @almarri_550107 muted from the text! :zipper_mouth:

[sudden canyon]

Good morning :), Would it be possible to add a system to increase the xp received per message or not?

[oblique elbow]

OO:OO GMT

You can also use /top duration:day

[mossy crag]

ive been blacklisted for so long and i bearly use the bot i need help

[indigo kraken]

Hi

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)
• Using a bot or its name to promote external bots

You can appeal by sending a DM to @surreal jetty

[brave topaz]

This is an English support channel. Head to #support-ar if you need help, thanks.

[mossy crag]

and how can i remove it ?

How can i remove the blacklist ?

[brave topaz]

Did you read the entire message?

[mossy crag]

oh sorry

[half totem]

hi
hows the xp relations for the bot?
like message xp and so
needed lvl up xp

[vapid perch]

@quaint sentinel

[zenith jungle]

hey guys, idk if this is possible with this bot or not, but is there a way to make it where if I have reaction roles set up, the bot will send a message into a specific channel if they take a specific role? so like, someone takes x role, they gain access to x channel, and within x channel, they'd get a ping. Same idea for y, z, etc

[pliant flax]

I can’t post videos in other channels

[lofty forum]

How do I invite Probot Premium to my server? I have been trying to invite it over and over and while Probot is in my server, it is not the Premium version. I cannot manage any premium features in my server, please help. Despite taking my money right away, I have not been able to use any of these features all day.

Google says there should be something here... yet there is nothing. <@&675070424748654593>

[zenith jungle]

i don't have premium, but have you tried the "/vip" command?

[lofty forum]

No that does nothing for me.

I need actual support to help me. Apparently any time someone has a problem, it's because they paid with PayPal... now if I could actually get a support person to help...

[vivid night]

I can't use the bot and it says I've been blocked by the website

[copper cedar]

No longer displays rules, anyone have this issue

[quiet temple]

A billing team member will assist you in the ticket.

[quiet temple]

You can configure it from the Dashboard.

[quiet temple]

You can set notification mode for the Bot to notify in the same channel as the emed when users their get their self roles, and for access to channels, you'll to setup permissions for that role.

[quiet temple]

Can you please elaborate?

[quiet temple]

Still require assistance?

[quiet temple]

Elaborate please.

[vivid night]

Yes

Please

[quiet temple]

Can you show what the error messages says.

[vivid night]

Alright

Wait a sec

Oh wait

Nevermind it's working, sorry for bothering you

[quiet temple]

Yeah the website is normal.

[vivid night]

Thank you so much btw

[quiet temple]

Website the just blocks you when it gets large volume of visitors. It will be fixed automatically by sometime.

[quiet temple]

No problem!

[vivid night]

Have a good day cya

[zenith jungle]

I mean set up a notification for it to appear in a specific channel for a specific role. The way i have the server set up, "a" role unlocks "a" channel, "b" role unlocks "b" channel, "c" role unlocks "c" channel, etc. What I'm looking for is when someone takes the "a" role from the role react, I want the bot to ping them in role a's specific channel, same for b, and so on. kinda like a welcome message, welcoming to that specific channel so people can say hi or something

[quiet temple]

It's not possible.

[zenith jungle]

that's what i thought, i wasn't seeing anything but figured i'd ask in case i missed it. I saw it from another bot in a server i was in AGES ago, but for the life of me I can't remember what it was. Thanks for the help! 🙂

[oak kayak]

Can we automatically give a role to a person based on their level? If not, is there a bot that allows it?

[winter pilot]

How do i allow hiperlinks in automod?

Its so annoying i cannot find it

<@&675070424748654593>

[brave topaz]

Dashboard > Your server > Level system > Role rewards

[oak kayak]

Tyyy

[winter pilot]

@brave topaz

please borther

im trying to fix this for so long

cannot do it

it says that promod automod not letting people post it

PepeRain

[livid hearth]

Heyo! try to turn off the automod via the server settings

[pliant flax]

I can’t send videos in Arabic Turkish Spanish chat I can only send it in English chat

[wet socket]

why wont the bot let me add a twitch channel to the live notifications. it just keeps telling me "please try again later" which i did multiple times and it still wont met me put it in :p

[safe heart]

How can I set up x2 XP level on specific roles?

[brave topaz]

Twitch module doesn't accept new setups at the moment, sorry for the inconvenience.

[brave topaz]

That's not possible.

[pliant flax]

I can’t send a vid in Arabic chat

[cloud knot]

If i have over 20 reaction roles spread throughout different embeds is there a way to make it so if i select a role from one embed then another role from a different embed the one i selected before will toggle off or is that only possible for the roles in the same embed?

[oblique elbow]

The interaction type for the roles is set per embed.

[median slate]

how i can make probot to go message and show proof in server at logs when warning or muting users?

Just wait at the moment

and do verify you are human

do you have strong connection?

then, you need strong connection

[tidal flare]

To get better help, please slide to #support-ar.

No need to caps, thanks

[median slate]

Huh?

[austere sierra]

hi so how do i get it to put like images and welcome people when they first join?

[median slate]

Problem is you too

I hadn't this problem before

[tidal flare]

For english chat, please go to #chat-en

[median slate]

I didn't say something else. I just got offended

let's forget it

?

#support-ar

[tidal flare]

Hi, you need to access the dashboard and enable the Welcome and Goodbye feature

This is the last warning. I need you to chat somewhere else, thanks.

[median slate]

@tidal flare Sorry for disturb but can i ask you here?

[median slate]

Do you know?

[tidal flare]

If you talk arabic, I need you to ask for help in #support-ar to maintain efficiency with support.

[median slate]

I am lazy to read or write arabic sorry.

I writing english often

you can talk me english instead

[nocturne flax]

is bot down?
it cant do anything on my server
it has 15m delay

[tidal flare]

Hi, this may happen for some servers and we're sorry about this inconvenient.

[fallow beacon]

Hello, I cannot access the bot's dashboard, what is the problem?

Is it because of me?

[brave topaz]

Is ProBot offline on your server?

[fallow beacon]

no but it has too much ping

[brave topaz]

Can you show me what you mean?

[fallow beacon]

I pressed send message from embedded messages but it didn't send, I pressed it several times in a row, 20-25 minutes passed, but it sent me as spam.

[brave topaz]

What is your main language?

[fallow beacon]

Turkish

But I get faster support in English 🤭

[brave topaz]

Head to #support-tr and mention the support role please.

[fallow beacon]

What is the name of the role?

[nocturne flax]

hi

have 13m now
what i can do with them

<@&675070424748654593>

[grand cobalt]

hi! I have some problems, I menage a lot of discord, but in some it keeps giving me in loop this request even if I finish it correctly.

[mossy lark]

Can someone look into my payment? Seems I paid but it's not showing

[runic heart]

I have the same issue, I have probot on a server and both me and the bot have admin perms

[plain totem]

hi, we can't use Probot in our server. what should I do?

[plain totem]

server ID: 1259347802694094920

[candid nebula]

Probot trippen out. Is it down ????

[obsidian orbit]

does bot auto delete messages or something?

if you specify a chat to show peoples level ups in

im seeing messages that are a month old

but just yesterday there was alot of messages

actually i notice it deleted all the ones with the custom message marker

it was doing this for this whole month

but none of those messages are showing up

<@&675070424748654593>

[marble stump]

السلام عليكم

[elfin trellis]

#chat-ar

[slow pawn]

hi

[nocturne flax]

<@&675070424748654593> how do you make it to the bot tells you who leaves your server

[nocturne flax]

https://docs.probot.io/docs/modules/welcome

[quiet temple]

"This server requires setup."
Here's what you can do :

Make sure ProBot have the highest role, and administrator permissions.

Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

If you do not have the crown, ask to the real owner to access the server Dashboard.

[quiet temple]

Can you send some screenshots please?

[quiet temple]

Is ProBot online in your server, by the way you can use #support-int for assistance in Japanese.

[quiet temple]

Please elaborate.

[plain totem]

thank you so much…!
bot is online, and now we can use it…！

[quiet temple]

No problem!

[quiet temple]

Can I see your configuration?

[grand cobalt]

with no modification now work!

[stoic flax]

Hello

Im using /color command and its always says wrong number

[stoic flax]

<@&675070424748654593>

[dawn scarab]

bot has been really slow on my server yesterday and today (has happened before). sometimes it's working perfectly and sometimes it has a pretty huge delay, i have a rpg server and we use the automatic response module for our commands, and it's been pretty rough since the bot has been barely working

is it something related to the actual bot or can i do something about it?

[fallow beacon]

ty

[junior summit]

related to bot, you can't do anything abt it

[junior summit]

sure no problem

[viral burrow]

Hello, how do I stop Probot from saving logs from a specific channel?

[nocturne flax]

Disable the logs module in the dashboard

[lofty acorn]

So was wondering I Bought Premium Tier 2 and Didnt Get access is there any help I can get with that

[oblique elbow]

Did you pay via PayPal?

[lofty acorn]

yes

[oblique elbow]

#1290001564005699726

[viral burrow]

but then I'm going to disconnect from all channels, I just want to disconnect from a specific channel

[obsidian orbit]

would that be this?

[still ferry]

my logs dont work

[oblique elbow]

You cannot exclude channels from logging on the dashboard.

To do this, however, you need to take care about a few points.

• The bot has admin perms by default, so it cannot be excluded from channels. So point 1, remove the admin perms from the bot and give it the remaining perms. However, please bear in mind that the bot will no longer be included in every channel, which means that leveling, for example, will no longer be counted in channels, where it is exculded!
• If the bot should not read along in the channel because of the protocol, deny it the permission VIEW_CHANNEL in the channel settings and check whether the bot is no longer displayed in the member list in the channel. (If it is still there, it is possible that it still has the permission from another role that the bot has).

Then it should work.

[still ferry]

I set up my logs but they are not sending

[oblique elbow]

What did you already check?

[still ferry]

my settings all the permissions

[oblique elbow]

Whats the status

[still ferry]

wdym

[oblique elbow]

What was the result of your check of the permissions and the settings?

[still ferry]

the bot has all perms and the settings of the logs are all correct

[oblique elbow]

Do like to get support in dutch? I can contact our dutch supporter?

[still ferry]

wait woahhhhh

out of nowhere logs are there

really slowly

but they are showing up

[oblique elbow]

When did you set it?

[still ferry]

and then out of nowhere all the colors reset in the dashboard

i gotta go

[oblique elbow]

Clear your cache and 🍪 s and log in again and then configure all settings

[nocturne flax]

my dashboard says "the server requires setup" what do i do?

[neon sentinel]

Hello

[grand cobalt]

same problem again

[neon sentinel]

Brother, I have received money from Giveaway, but the bot has not sent money to your account

[nocturne flax]

"This server requires setup."
Here's what you can do :

Make sure ProBot have the highest role, and administrator permissions.

Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

If you do not have the crown, ask to the real owner to access the server Dashboard.

[nocturne flax]

Try it again

[grand cobalt]

same

[nocturne flax]

Was it ever set upd?

[neon sentinel]

@nocturne flax

Bro

[hushed narwhal]

Did not help out, I can enter the dashboard and the settings on the server for a while but then i get send back to the Setup part.

[obsidian orbit]

@quiet temple scratch my issue found out what it was a mod in the server accidentally deleted the specific chat and only that chat with a script when testing the script out

[errant charm]

Having the same issues.. Bot wasa working fine for Months, and now its not.

has all the top rolls admin rights and perms. full acccess

has all the right perms

[grand cobalt]

what you mean?

[grand cobalt]

same problem!

[errant charm]

I tried removing bot an adding back.. same thing..

[errant charm]

something just changed, min just started working

well scratch that, i can get to the console now... but commands for roles not working

[grand cobalt]

honestly it would be a drama! would I have to reset everything from scratch?

[errant charm]

some of my stuff saved, i just went to send the Roll Select Embed to the channel and it wont do anything

[grand cobalt]

If you wait it comes back to work after a while but I don't understand why!

[errant charm]

this is old embed..

i cant even send a new one

Seems they need to look into this..

[grand cobalt]

I think we have to wait for them to solve

[errant charm]

yup, just took a dump again

[neon sentinel]

Help

[blazing citrus]

hello, can someone help me, pro bot in my server is lagging so much

[errant charm]

mines not even working half the time

i have to open all my channels back up and cant do role select

[pliant flax]

Go to #support-ar

They should help you there

[magic pagoda]

I’m looking for support

I’m looking to cancel my membership, I was only looking to get it for 1 month

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[wet marlin]

I was rate limited on the online dashboard for refreshing too much

<@&675070424748654593>

[oblique elbow]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[magic pagoda]

Could you help me please

[wet marlin]

Thank you

[magic pagoda]

I am looking to cancel my membership, I was only looking to get 1 month

[oblique elbow]

Read the message which responded to you

[magic pagoda]

okay where can I find my id?

[oblique elbow]

Did you open a ticket?

[magic pagoda]

Yeah but I need to add an id to it

before I submit it says

[oblique elbow]

Use /vip info on your server and there is it

[magic pagoda]

I haven’t added the bot to my server yet

Will it reset everyones levels

[oblique elbow]

Open a ticket leave the inputs blank you don’t know and my mates will ask you for informations if they need it

Billing ticket is the last option in the menu

[magic pagoda]

Okay, thank you

[errant charm]

any idea when Bots going to be fixed?

Auto roles and embed not working, the console kicking me out saying i need to set roles when its already been done

was in console and then kicked saying need roles after 45 mins in there setting up

[magic pagoda]

Is there somewhere, where you can cancel your membership from or no?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[rose yarrow]

How I do shi like this

[radiant harness]

Heya, probot just randomly broke for me after 2 years, it stopped working in my server an its saying on the dashboard "This server requires setup."

any assistance would be appreciated

also, when I click continue to discord below "This server requires setup." it just keeps giving me the same message

[rare pelican]

the probot messages are too delayed.

[radiant harness]

Literally won't work for me smg

Smh

[lime tendon]

@oblique elbow the bot isn't giving members their roles in the leveling system

[oblique elbow]

Don’t mention members!

What did you already check?

[lime tendon]

sorry, i turned off leveling for texting & only turned ut on for voice levels, but the members haven't received their roles, & this has been going on for a while already

[oblique elbow]

Share some more details pls, that I can understand it.
What did you check already and what is set on the dashboard?

[lime tendon]

what do u mean by what did i check?

[oblique elbow]

The permissions of the bot and the role hierarchy

[lime tendon]

oh it has administrator

[oblique elbow]

And the bot is above the roles?

[lime tendon]

yepp

[oblique elbow]

Is this intended that you set a lot of „Not XP channels“? Just asking

[lime tendon]

yep, i just wanted xp to be gained in 3 channels

[oblique elbow]

Ok, did you set someones XPs manually and the bot isn’t giving the roles or does nobody get any update in according to their rank status?

[lime tendon]

nobody gets any update in their rank, i didnt set anyone's xp manually

[oblique elbow]

And they also wrote some messages to trigger the synchronisation?

[lime tendon]

i turned off the feature for text leveling. i only want voice leveling

[oblique elbow]

The rank for voice gets counted, but to trigger the role synchronisation they must write a message!

[lime tendon]

they do write messages, but do i have to turn on text leveling for it to work? all of them write at least 1 message

[magic pagoda]

Should I open a new ticket? I am not getting a response on my ticket?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[oblique elbow]

What do you mean with turn off and on? 👀

[oblique elbow]

Be patient pls, we aren’t machines we are humans!

[lime tendon]

all text levels are set to 0, only voice levels are above 0

[oblique elbow]

Yeah that’s ok, what’s the question?

[lime tendon]

nothing i thought u were saying i had to change them for the role synchronization to be triggered

[oblique elbow]

No I said they should write a message, and btw let the bot time for working.

[lime tendon]

yeah they did send messages, but the issue has been going on for a while

[magic pagoda]

Okay, sorry about that i’ll be patient and yeah I understand

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[stoic flax]

Always ignored I am

[oblique elbow]

Screenshot please

[oblique elbow]

Did you also read our docs?

[stoic flax]

Where is that

[oblique elbow]

#573048403429425162 bruh

[stoic flax]

Oh i did read that

I didnt know you meant that with docs

[magic pagoda]

Why didn’t I get any credits with my silver membership either?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[magic pagoda]

I thought it said that I would get credits if I got the silver membership, and I was trying to get credits so I could get a new id background

also if you get the premium bot then can you cancel the subscription for it? and also if you get the premium bot and add if to your server will it reset everyones levels?

[oblique elbow]

You can ask all questions in the ticket pls! This is not related with this channel here!

[stoic flax]

...

[nocturne flax]

guys i want to create the welcoming msg of newcomer into 2 diffrent channels

like mentioning him twice into 2 different channels upon joining

[oblique elbow]

You can set only 1 channel!

[stoic flax]

My message was deleted?

Yeah

[nocturne flax]

Hello

[tidal flare]

Hi, is there anything we can help you with?

[lime tendon]

hi! i've given the bot time but my issue still hasn't been fixed

[tidal flare]

Hi, can you be more precise please? I'm not sure to understand the meaning of giving the bot time

[lime tendon]

hey, i had an issue earlier on where the bot isn't giving members their roles in voice chat (i dont have text leveling enabled). another mod told me to give it time but the issue still hasn't been fixed

[tidal flare]

Okay I understand now. Have you make sure ProBot have the highest role and Administator permission?

[lime tendon]

it doesn't have the highest role, but it does have a role higher than all the level roles. & yes it has administrator perms

[tidal flare]

Alright, can you access the DashBoard? Is it working?

[lime tendon]

yes

[tidal flare]

Okay, does ProBot answer to any commands?

[lime tendon]

yepp

[tidal flare]

May I have your Server ID please? So we can restart ProBot for you and see if it something changes

[lime tendon]

1280927582602268775

[tidal flare]

Thank you. I will notifiy you when ProBot will be restarted

[lime tendon]

okayy thanks

[tidal flare]

No problem ^^

[primal oak]

is there any actual support here?

[stoic flax]

Not for me

Still waiting for an answer

[primal oak]

same here

[magic pagoda]

If you get the premium version of probot does it reset everyones levels in your server?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[primal oak]

I'm a premium user, why does it not detect me as such??

i have premium probot in 2 servers

[magic pagoda]

I think you have to have a membership, because I only have a membership and I don’t have premium but it says I have premium

[primal oak]

ohhh

[magic pagoda]

yeah I thought the premium was connected to the bots too though

[magic pagoda]

When you got the premium bot did it reset the levels in your server for everyone?

Like if I’m already using the normal probot

Will it keep their levels the same?

or will it reset them all?

[primal oak]

i wasn't using it without premium previously, so wouldnt know, sorry 😦

[magic pagoda]

ah okay, all good no worries

If you get the premium version of probot does it reset everyones levels in your server if you already have the normal version of probot? @tidal flare

[patent frost]

Is it possible to reset all players to zero activity level? I want to make a system like seasons.

[patent frost]

<@&675070424748654593>

[patent frost]

thanks!

[stoic flax]

<@&675070424748654593>

[sage flint]

Show me how you exactly enter the command

[stoic flax]

.

Is that what you need?

[sage flint]

Yes

This means there's no color role with number 3

[stoic flax]

I have to make a role called "1"?