support-en

[brave topaz]

I cannot, sorry.

[solar berry]

any one

how can i be a support

[limber badge]

hello

can someone help me

what settign do i need to turn off in order for my moderators to mention multiple users

i have turned off all the settings on probot except for logs

[unkempt pine]

<@&675070424748654593>

[unkempt pine]

you can add disabled channel(s) or disabled role(s).

so they won't be affected by the auto mod.

[limber badge]

hmmm ok

let me try and i will get back to you

[unkempt pine]

(im gonna sleep now, its almost 6 am, so yk why i won't answer soon)

[light moth]

again.........

[mighty lotus]

I legit just got the same webpage

refreshing the page seems to have fixed it...assuming it loads

[livid hearth]

hi hi, if you have been blocked, try to change your IP (by switching connection), or try using a new device

[runic chasm]

The bot is still inactive on my discord server, may i know why it is in "sleeping" mode?

[bleak raptor]

The developers are aware of the problem, for sleep mode it may be a simple shutdown.

[brave topaz]

Hi there. Please, read the channel topic before helping to avoid being moderated.

Also, don’t offer help here if you don’t know how to speak English correctly.

[hallow arrow]

I had ProBot set up for about 2 months or so now and all of a sudden, starting a few days ago or so, all of it features stopped working and now it says this. What do I do?

[bleak raptor]

Well, I'm sorry.

[brave topaz]

It's likely that ProBot is currently offline on your server. We are aware of this issue and developers are already working on it.

[brave topaz]

No worries.

[upbeat saffron]

I added the bot to the server twice, but it still gives me this error on the site.

[brave topaz]

@upbeat saffron

[upbeat saffron]

0okey

thx for quick answer

[brave topaz]

No prob!

[runic chasm]

This morning I saw it on for a second, then it went off again

[brave topaz]

You just need to wait. 🙂

[fast lintel]

we bought pro bot premium and it didnt unlock

<@&675070424748654593>

[livid hearth]

have you added the bot using https://probot.io/premium/manage ?

[fast lintel]

oh thanks

[median granite]

<@&675070424748654593>

I've been blocked from the dashboard for no reason

[noble scarab]

is there a way to check someone activity for the past week? ive done this

/top type:Text duration:Week

does that show who was active most in the past week?

[nocturne flax]

I can't figure out how to do the welcome thing

[brave topaz]

That's correct.

[noble scarab]

thank u veryy muchh

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.
-# Read the pinned message for more information.

[brave topaz]

No prob!

[brave topaz]

Did you follow this guide?
https://docs.probot.io/docs/modules/welcome

[median granite]

Ok but why am I getting blocked for no reason?

Cuz I was trying to use the dashboard

[brave topaz]

Did you read the pinned message?

[random cipher]

I just wonder if we can switch off Voice leveling system thanks

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

Yes I can't figure it out

[brave topaz]

What exactly is it that you don't understand?

[prime dirge]

Js a question if u get scammed can u reporte the person w proofs nnget ur money back? ( Js asking)

[tidal flare]

We are not Discord staff so you actually can't report anyone here

[prime dirge]

Nah like they take ur pro bot credits n shi like can u get em back

[nocturne flax]

i have this problem

[tidal flare]

Make sure ProBot has every permissions in your server, and also the highest role possible

[nocturne flax]

yes he have

and he was configed

but turns offline

[tidal flare]

Is the bot you're having problem with is in the server in your bio?

[nocturne flax]

ye

[tidal flare]

I'm sorry but I can't help you with that.

[nocturne flax]

why?

[polar crow]

same thing happening here while I was happily editing an embed 😦

[tidal flare]

Your server is against Discord ToS

[tidal flare]

while editing an embed? hmm that's weird

[nocturne flax]

yes but until a few days ago it worked

[polar crow]

not sure, it was working fine, I sent a few embeds before the problem happened, then didn't send the last one and now keeps telling me it needs setup 😦

Every time I try to authorise it again it just loops and sends me back to click on "needs setup"

....and now it keeps sending the same embed but still won't let me access the dashboard 🐸

[tidal flare]

"This server requires setup."

Here's what you can do :

• Make sure ProBot have the highest role, and administrator permissions.

• Try to change one of your channel's name to "wake up" ProBot, example :

#channel-1 #channel-2 (you can put the original channel's name back after this manipulation)

• If you do not have the crown, ask to the real owner to access the server Dashboard.

[polar crow]

I'm the owner yeah, thank you love! I think it just got unstuck on its own now.

[open delta]

will probot credits ever come back?? i want to know so i can decide if i will give my credits to my friend or no

[tidal flare]

Hi, at the moment, we have not the idea to bring credits back.

[ember flicker]

hey I have a problem the Probot is shown as offline on my server and I can not set it up

[brave topaz]

Aware, we've gotten it reported.

[tidal flare]

Hi, you can try [this solution](#support-en message)

If it is not working, it's due to a general issue, developers are working on it

[agile sparrow]

dear mods/admins i asked same question twice in last 3-4 days but no reply now can u plz tell me "how much xp need to get level one ?" <@&675070424748654593>

and dont forgert to ping while reply

[brisk crystal]

Need help, please

[lapis sorrel]

Why the bot not work?

[spare pebble]

<@&675070424748654593>

[novel tulip]

Hi, can anyone tell me how I can make these grey | tags in the embed? 😩

[spare pebble]

What orders aren't working?

[spare pebble]

>

Test

[novel tulip]

thank you, brother! 🙉 ♥️

[brisk crystal]

Heyy, someone can explain to me why my Self Asignable Role isnt working? Pleaseee!!!

[lapis sorrel]

Same problem

Bot stuck

[tardy talon]

Hi

[brave topaz]

35xp

[brave topaz]

Hiya! Do you need help?

[agile sparrow]

level 2 = 70, level 3 = 105 and so on... am i right ? And how much xp get user every minute from 1 to 5 or 1 to 15 i mean scale of the amount

@brave topaz sorry for ping its my last question plz dont mind

[ripe ore]

i need help with logs

how do i set it up

[native flint]

Hello I can't use credit commnad

I'm in blocklist

[oak swan]

Hello! When I try to set up the Twitch notification I get this message saying to "Try again later".

[sudden lotus]

is it only for me ?

[past notch]

Any one can tell me why

[sick bone]

Use one support channel please #support-ar message

[brave topaz]

That's correct.

[brave topaz]

https://docs.probot.io/docs/modules/logs

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)
• Using a bot or its name to promote external bots

You can appeal by sending a DM to @surreal jetty

[brave topaz]

Known issue, will be fixed at some point soon.

[brave topaz]

No, the feature is disabled for everyone as stated there.

[void oxide]

How do I add the welcome feature to my server?

@brave topaz

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[void oxide]

How do I get to dashboard?

@brave topaz ?

[brave topaz]

https://probot.io/dashboard

[warm dew]

are yall sure i cant add roles once someone reaches a certain level?

<@&675070424748654593>

[brave topaz]

I'm not sure what you mean, since that's possible with the leveling system.
https://docs.probot.io/docs/modules/level_system

[oak swan]

Thank you!

[tawdry geyser]

How do i get the bot to welcome new users to the server?

[native flint]

How I can fix this tell me plzz

What I need to do

[floral topaz]

does message length affect the xp i gain on the ranking system

cause in a server im in i have the same level and MORE exp than someone with 1k more messages than me

and someone with the same amount of messages as me has 15 levels above me

<@&675070424748654593>

[dull lotus]

A certain xp is randomly given to a message every minute. Even if you write 15 messages in 1 minute, you will receive xp for 1 message.

[floral topaz]

ohhh makes sense tyyy

[dull lotus]

[brave topaz]

No prob!

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[brave topaz]

Did you read the last line of the message?

[native flint]

Yeah

[lapis sorrel]

Bruh

What happen to the bot

Down

[stone hare]

Hello, I have a problem with the bot, it doesn't want to work, but it works on other servers

[lapis sorrel]

Bot being stuck

[stone hare]

I am writing that this server requires configuration.

[brave topaz]

Is ProBot offline on your server?

[stone hare]

yes

[brave topaz]

Can you show me how ProBot is physically offline on your server?

[brave topaz]

Developers have been notified.

[lapis sorrel]

Self roles stopped work

Bot show as online but bot not work

[stone hare]

did the configuration but it still doesn't want to work and it also shows me this message

[dull lotus]

Try removing the bot's integrations, removing them from the server, and adding them back.

[brave topaz]

You just need to wait. 🙂

[raw blade]

How do I set up auto roles in my server

[livid hearth]

Auto-Mod Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Automod module and select the automation you want, then select the action you want ( Delete Message - Mute Member - Warn Member)
3 - Finally, click on ⚙️ to add enabled / disabled roles, etc.

Keep in mind: To block specific words, select the Bad Words automation and click on ⚙️ then enter the desired words. Don't forget to check out the Only Images Channels and Only YT Channels sections at the bottom of the page.

[raw blade]

Where’s the auto-mod module? I logged into the dashboard but now I’m lost.

[livid hearth]

Self-Assignable Roles Configuration

1 - Go to the dashboard (https://probot.io/dashboard) and log in.
2 - Next, go to the Self-Assignable Roles module and select Add Message, then choose the embed message you created and sent to a channel.
3 - Finally, you can choose between Buttons - Select Menus - Reaction to have them implemented.

Keep in mind: To make the Self-Assignable Roles work properly, you must create an embed message and send it to a channel.

@raw blade sorry, i thought you are looking for auto mod, here is the steps to configure the auto roles

[raw blade]

I figured it out

Thanks for helping though

[livid hearth]

no worries

[stone hare]

ok no problem, I'll wait

[young helm]

Hello, I have a problem with the leveling system. Right now the users should level up from lvl1 to 2 after they've been active on both voice and text chats for more than 1 hour. But right now users level up way quicker and it's impossible that they've met that requirement. The Probot role in my server settings is above the roles that users will get when they level up properly. Morover, the Probot role has admin rights. Does anyone have any idea why is that?

[dull lotus]

The time required to level up written on the control panel is an estimate, do not expect it to be completely accurate. Each member earns a random xp for each message written every minute.

[young helm]

I see. Now please correct me if im wrong - the users need to be active both on voice **and **text chats in this particular setting I set. The thing is they aren't active on voice chats at all. Should they level up in this case too?

[dull lotus]

Depending on what you set, they won't gain the level role you set, but they will still level up if they keep talking in the text channels.

[young helm]

I see, thank u!

[agile sparrow]

35xp for level 1, level 2 = 70, level 3 = 105 and so on... am i right ? And how much xp get user every minute from 1 to 5 or 1 to 15 i mean scale of the amount .

[dull lotus]

yes

[agile sparrow]

And how much xp get user every minute from 1 to 5 or 1 to 15 i mean scale of the amount ?

[dull lotus]

XP is not given according to the level, there is a certain interval and it is given randomly every minute.

[dawn scarab]

Hello, i know the devs are working on a fix and we should just wait, but the bot has been offline in my server for some days now and we actually use it a lot, isn't there anything else i could do to maybe fix it?

[agile sparrow]

i know i want to know about range

[brave topaz]

Could you kick ProBot from your server and re-add it, please?
If that doesn't work, what's your server ID? I'll escalate it again.

[agile sparrow]

how much xp given in a min

what is scale of amount

[dawn scarab]

already tried that some times, here's our id

1066931493810745345

[agile sparrow]

like 1 to 10xp 1 to 20 xp or what ?

[fickle sluice]

Can someone help me

The probot on my server keeps going offline

No commands work

When i go on the website it tells me it needs Setup

But its setup

<@&675070424748654593>

[brave topaz]

@fickle sluice @dawn scarab Can you show a screenshot of ProBot's profile and how it is physically offline?

[fickle sluice]

Here

@brave topaz

[dawn scarab]

here is it

[fickle sluice]

Yeah see

How can we fix it ?

[brave topaz]

Getting this reported to our team, thanks for using ProBot!

[dawn scarab]

thanks a lot for helping!

[fickle sluice]

Its ben like that for a week to !

Thanks for helping

[desert ether]

<@&675070424748654593> hi! i've tried fixing the "This server requires setup" error by:

• deleting the integration and inviting the bot back
• putting bot's role in the highest position
• renaming the channels and trying to invite the bot again

is there anything else i can do?

[brave topaz]

Just wait, developers have been notified.

[desert ether]

okay, thanks. how long should I wait, at the very least, approximately?

[brave topaz]

I don't have an ETA, sorry.

[kindred elk]

I understood that when granting a role by level up, I need to enter the text
What text must be entered after the rank-up message to be granted a role?

[tidal flare]

I'm not sure to understand, can you please explain with more details?

[kindred elk]

#support-en message

Roles are not being assigned at this time.
We are trying to find the cause of this, which is probably the same as this situation.

[sage flint]

You send message to us on modmail 4 minutes ago, you need to be a little patient, you’re not the only one who’s contact us.

[agile sparrow]

ok then ill wait...

[sage flint]

The reward role is assigned once you meet all the required levels, just after hitting them. You don’t need to input any other text or commands

[kindred elk]

Thank you for your reply.
Am I correct in assuming that the role is granted when the level up message is sent?

[sage flint]

Yes

If not then it will be assigned with next message that gave you some xp. Bot is checking your reward roles everything you’re gaining xp

[kindred elk]

Thank you.
If you come up with anything else I don't understand, please let me know and I'll be happy to discuss it with you.
I know the text was difficult to understand because I am using a translator, but thank you very much for your detailed answer.

[sage flint]

No problem

[toxic knot]

help

i dont know

[brave topaz]

You're on the wrong server, this is ProBot support.

[surreal tusk]

yall is the /clear command not working or??

it keeps saying that it deleted 0 messages even tho i write a different number

[sage flint]

Messages are too old probably

[surreal tusk]

so i gotta delete them 1 by 1?

[sage flint]

Yes, the limit is 14 days, older messages cannot be mass deleted by bots. Its Discord limit and we cannot do anything with that

[surreal tusk]

alr man ty

[lime dragon]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[languid creek]

it tells me the same thing, i don't know how to resolve

[tidal flare]

@lime dragon @languid creek

Hi, those are known issue, developers are working on a fix

[languid creek]

ok,thank you so much

[slate isle]

hey! How come probot is offline?

[carmine plaza]

Online now I think.

Hiiiiiiii. Was wondering if there is a way to whitelist a category with links. People keep making tickets on a server and their links get deleted cus I can't whitelist it.

[brave topaz]

Developers have been notified, sorry for the delay.

[brave topaz]

That's not possible, sorry for the inconvenience!

[zealous verge]

how to check my transfers? and the credit I received from someone

[carmine plaza]

All good. Appreciate the help, thank you!

[zealous verge]

<@&675070424748654593>

[brave topaz]

https://probot.io/transactions

[brave topaz]

Of course!

[woven knot]

How to contact nooblance?

[sage flint]

You can't. If you have any questions ask it here or via @surreal jetty

[lime dragon]

One message removed from a suspended account.

[runic fog]

my probot.io wont load up for my server

[livid quiver]

Have you try refreshing it

[runic fog]

yea

[sage flint]

You're not support member, first you should ping support role if you wanna help and never ask users to come DMs

[sage flint]

send a screenshot pls

[livid quiver]

Sorry abt that

[glass shore]

are probot credits universal for servers or server specific?

[sage flint]

What do you mean?

[glass shore]

the money stays the same in every server or it is like diff acc in diff servers

[sage flint]

credits have nothing to servers

its attached to your account

[random token]

guys

[glass shore]

fine. thanks

[random token]

I was banned from the pro bot website while creating some things, and it was due to IP I was able to resolve it but is this normal?

[glass shore]

last thing lasts, where do i spend these credits?

[brave topaz]

You can read the pinned message for more info.

[brave topaz]

You can buy:

• Profile backgrounds: https://probot.io/store/profile
• Profile badges: https://probot.io/badges
• Rank card backgrounds: https://probot.io/store/rank

[fickle sluice]

Can someone give an ETA or something on the bot

When its gonna be fixed

My server is completely shut down because of it

[verbal minnow]

Hi, I have a problem with the ProBot page, it won't let me invite it to a server, and the page is blocked due to a DNS attack or something like that.

[brave topaz]

1. Both.
2. Can you elaborate please?

[brave topaz]

I don't have an ETA, sorry. If you buy a premium subscription the issues should be resolved though, just for your information.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

No worries!

[nocturne flax]

Every time i try to use The Site This Appears Saying That I'm Blocked. What do i do?

[brave topaz]

One is already sent to the user via DM.

[brave topaz]

Wait for a while (~30-60 mins) before trying to access the site again if refreshing doesn't work.

[nocturne flax]

Ok

[tall basalt]

heya, probot isn't responding at all in my server, but its totally fine in other servers I moderate.
and the website isn't showing the new channels I created to set logs and welcome :(

[lean hare]

whats happned to daily ?

[tidal flare]

Hi, can you please show us the ProBot profile in your server?

[strange remnant]

How do I setup the leveling system

[nocturne flax]

Dashboard

[strange remnant]

Guys anything that I do on the website won’t work in the real servee

Server

[split needle]

may you check if the changes have been saved, as well as the bot is having enough required permissions for the feature to work?

[split needle]

as prompted on the site, it has been temporary disabled

for long as it is not violating any term or rule from both our bot and the platform (discord), you are free to have as much as you want

[strange remnant]

I put the no bad words thing on and it doesn’t work I gave the comfortable permissions to do all that and it still won’t work

[nocturne flax]

Can you send a screenshot of your panel logs?

[strange remnant]

Me?

[nocturne flax]

Yes

[strange remnant]

Where is the panel logs again

[nocturne flax]

In the dashboard at

https://probot.io/server/serverid/panel_logs

Replace serverid with your serverid

[strange remnant]

It’s a vid cause I’m on phone

Hold on

Give me a min

[nocturne flax]

Np

[nocturne flax]

Is your automob enabled?

[strange remnant]

I’ll check

[nocturne flax]

Your testing it yourself?

[strange remnant]

Yes

[nocturne flax]

There is your problem, the module does nothing against server admins. Can you have someone who is not a server admin try it?

[strange remnant]

Yes

[nocturne flax]

Nice! Can you update me if it works?

[strange remnant]

It worked

Thank you

I have more probs with it but I don’t wanna annoy you

[floral current]

Hello, ask me if you want

[strange remnant]

I need help setting up the welcome stuff

[floral current]

Okay what do you want specifically

[strange remnant]

I want it to say like hello (their name) and show their pfp

[floral current]

open https://probot.io/ select your server then select Welcome & Goodbye

[strange remnant]

I know but I had someone leave and rejoin after I did all the adjustments and it still won’t work

[floral current]

Maybe ping of the bot

[strange remnant]

What?

Ping the bot

[floral current]

Sorry for the delay, I have internet problems

[strange remnant]

It’s all good

[floral current]

Can you show me your settings in probot.io ?

[strange remnant]

Yeah hold on

[floral current]

i'm waiting..

[floral current]

i can't find the problem try to kick and invite the bot

😄 .

Sometimes some problems occur from the internet

[split needle]

if you want to have the image and text message to be sent in the same channel, it is better to set the image to send with or before text message instead

[strange remnant]

Ok

[split needle]

also make sure the image uploaded is smaller than 1MB in storage size

[strange remnant]

Ok

But I don’t have a alt to test it what I do

[split needle]

you can test it by inviting another bot to the server, which should also trigger welcomer

[strange remnant]

Oh thanks

It didn’t work

[split needle]

then can you try checking the image? ultimately you can try uploading another image that is sure to be smaller than 1MB
more than that, make sure the bot has enough permission in the channel to be able to send messages and attach files

[strange remnant]

It still didn’t work

[split needle]

may I have an invite to your server in dms? I might also need administartive permission to access the dashboard

[strange remnant]

Yea but don’t mess with the server a lot

My friend will be really mad

[split needle]

I won't as I gain nothing doing that

[round osprey]

Hello, ¿is ProBot down rn?

[floral current]

No it's all good 😄

[round osprey]

I see, ¿do you know any way in which we could solve this problem? In a server I moderate there are multiple users that report this problem and it affects to our ranking system tho

I mean it's a partnered server so if we could find any way to solve this I really would appreciate it

[floral current]

Try to make aliases from https://probot.io/

[round osprey]

Thx

[floral current]

Welcome anytime 😁

[modest trellis]

any reason when i try to add an embed message

my friends are asking me for help they made a message pop up but one deleated it and cant get another to pop up

[misty tartan]

Hello I can't sent credits to anyone

[native flint]

⚠️ Transferring credits from new accounts has been temporarily disabled.

We have this problem

Can't send credit

[brave topaz]

You need to wait 30 days from your account creation.

[brave topaz]

What happens when you run the command?

[brave topaz]

What happens when you create another embed?

[native flint]

Oh thx

Bro please remove me from blacklisted

I can't use and see my credits

[brave topaz]

Reasons that may lead to your account being blacklisted:

• Spam on servers
• Selling credits/reputation for (real money, convertible cryptocurrencies, phone balance)
• Posting ads to sell credits/reputation for someone else can also blacklist your account
• Creating a reward system for invitations using credits
• Being in suspicious servers (spam servers)
• Using a bot or its name to promote external bots

You can appeal by sending a DM to @surreal jetty

[native flint]

I'm already sent message to danny

[native flint]

No bro

[brave topaz]

Be patient then please. 🙏

[native flint]

Okay 👍

[calm tulip]

When does weekly top resets?

[nocturne flax]

Every week

[regal vortex]

@worthy pendant

[brave topaz]

Do you need something? Otherwise head to #chat-en

[nocturne flax]

Damn, i guess my message got deleted.

If anyone can help me, hmu in dm's

[brave topaz]

We do not provide DM support here, state your issue or ask your question in this channel please.

[nocturne flax]

I See...

Well i need help Logging into an account for Epic Games this is off-topic, but It's a serious matter , I Can't run a passowrd reset process, becasue the email was compromised... so that leads me to trying to recover the Epic account, and changing the email. I Do not know the password or have any old phone number, So that leads me to outsourcing any way, i can get in... Even if i have to pay someone to do it for me...

[brave topaz]

We cannot help you, sorry.

[vital wedge]

what to do if the bot does not want to pass off the role as a level increase, even though it has full access?

[nocturne flax]

Does it have administrator?

[vital wedge]

Yes

[nocturne flax]

Is the role of the bot above the level role?

[vital wedge]

above what role?

[nocturne flax]

You say "pass off the role as a level increase"

[vital wedge]

Yes, I just didn't understand the question right away

[nocturne flax]

So the role of the bot is above the role

[vital wedge]

yes higher

[nocturne flax]

And it has perms

Can you send a screenshot of the error

[vital wedge]

There is no mistake, it’s just that when I see through /rank that the participant already has rank 2 of voice chat, but he still doesn’t have the role that the bot should have given

[nocturne flax]

I have placed your question in our support chat wait for someone to react please

[nocturne flax]

Role synchronisation does get triggered when the user writes a message

[vital wedge]

yeah, got it

[nocturne flax]

That's okay, i understand, Thanks for the Honesty, and for being Polite, already had to leave 2 discord server... Because the admins, we're calling me a child and that i know Nothing.....

I'm sure i'll eventually get it back

My Friend Sneaky waited 4 months from bethesda _devs of falloout 76 for a refund

I'm going on 7-8 YEARS!, stil ltrying to get the account back...

All i gotta do, is keep spamming Epic games with support tickets, Eventually there gon get annoyed...

[split needle]

still you should contact the support of the service you are using, as we have no connection to any of them, nor can we help you with anything related to them
this is a bot support server, not an account recovery center

[nocturne flax]

I Understand.. i reached out in all the servers im in, just in pure coincidence maybe.. that someone out there just maybe.. can help me. You never know.

[split needle]

we know but not by using the support channels of the servers for the service that they do not support

[nocturne flax]

Well, i was actually posting the same message in an Off-topic channel, if the server had one.. this one does not

[split needle]

and account recovery is not something that a random user can do for you, you will have to try and do it by yourself, especially after you lost it due to phishing

[nocturne flax]

Well i didn't really lose it, i just didn't save the password for said account, and because it's a complicated password, it could take years

[split needle]

then you might just try and wait for epic games support, as none of us nor any user online can help you with internal things from epic games

[nocturne flax]

But this was years ago, when iwas around 10, people forget

[pure galleon]

how to make music in a bot?

[split needle]

we have removed music features more than a year ago

[nocturne flax]

I Understand & I Appreciate the Help you provided.... Also I Really love this service here, really awesome, i have him in my server, and my server wouldn't be where it's at, without this. 🫂

[nocturne flax]

Again, Thanks for all your help...

[plucky vale]

hi

please

someone stole my account they changed password and added 2fa

but my email is still in the account

@split needle

[split needle]

your account is not in our range of service

[severe hawk]

Bot still broken or is it not working only for me?

[brave topaz]

What exactly is not working? Can you please elaborate?

[nocturne flax]

Probot has been offline on my server for 3 days. Is there a solution?

[brave topaz]

Can you send a screenshot showing how it is physically offline? Provide your server ID as well please.

[severe hawk]

@brave topaz i mean this

[nocturne flax]

1257693693595615383

[brave topaz]

If ProBot is offline on your server you just need to wait.

@severe hawk

[severe hawk]

problem is that its online on server but its just not working

[brave topaz]

Then why did you link that message?

[severe hawk]

cuz its still same problem

[brave topaz]

Slash commands are returning errors, right?

[severe hawk]

cant run any commands

yes

[brave topaz]

It's probably related to the same issue. Could you kick ProBot from your server and re-add it, please?

[severe hawk]

already tried but sure i can do it again

[nocturne flax]

Do I have to wait until it's online?

[brave topaz]

Correct.

Did you try kicking ProBot from your server?

[severe hawk]

I just did kicked it and added it back and still same problem, also on website is giving me option to invite bot but bot is already in server

[nocturne flax]

Yes and I invited back

[brave topaz]

Can you check if it's offline now?

[severe hawk]

still online

[brave topaz]

Alright, then just wait. I'll ask for updates.

See above CrowBar.

[severe hawk]

do you need server id or anything?

[brave topaz]

It's not necessary for now. If we need them, will mention you on this channel.

[severe hawk]

ok thank you and i really hope it will get fixed soon cuz its like this for almost week now

[brave topaz]

No prob!

[nocturne flax]

sir

how many days may it take to resolve?

[brave topaz]

I don't have an ETA, sorry.

Developers have been notified again.

[nocturne flax]

thank you

[runic chasm]

ProBot is not working for more than a week now... Can you know why it is not working on my server and it is working on my friend's server? ID: 842091428024025089

[brave topaz]

Aware, we've gotten it reported to our team.

[brave topaz]

Of course!

[autumn cedar]

I am triying to use the dashborad but the discord server doesn't show up

[brave topaz]

You don't have admin permissions on that server then.

[hot ermine]

hi ! the bot's still offline for like 4d now !!!!!

how can i fix that ?

[tidal flare]

Hi, this is a general issue and we're sorry about that. Developers are trying their best to fix it as soon as possible.

[hot ermine]

oh alright ! thank u

[flat spire]

If the bot is turned off in your server, you can send me the server id

[brave topaz]

@hot ermine @severe hawk @nocturne flax see above please.

[severe hawk]

do i send it here or dm?

[brave topaz]

Here.

Also, please check if ProBot is offline first. 🙏

[severe hawk]

it started to work 30 min ago as i can see so im all good

[brave topaz]

Glad to hear that!

[nocturne flax]

Hi 👋 guys
I have a problem with the bot
When I type a command, the bot writes and deletes it at the same time

[sage flint]

It is configured like that on the dashboard in the command settings

[pliant stag]

Yo, so I gotta quick question because I’ve seen it done in other servers and want to set it up in my own; how do you set up Probot to do a welcome message whenever someone joins a server?

[brave topaz]

https://docs.probot.io/docs/modules/welcome

[fallow mauve]

Hello, I have just added XP Roles even that my users already have xp levels.. how can i now sync them? so like a user that already has lvl 10 gets now the lvl 10 role?

[fierce whale]

Hi,I have 3 private chanels
,,all members"
,,members"
,,bots"
And it shows how many are in that server but how can I make it to auto-update

[verbal shadow]

Greetings,

Message logs not working for some reason.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[abstract ore]

how can i add roles like this in the members list?

[tidal flare]

I'm not sure to understand

You mean the crown?

[abstract ore]

like i mean how to change it like this normally its online and offline

[abstract ore]

like this

[tidal flare]

Oh okay I see

Thanks to this option

[abstract ore]

ohh alr tysm

[tidal flare]

Exactly

[fallow mauve]

Hello, I have just added XP Roles even that my users already have xp levels.. how can i now sync them? so like a user that already has lvl 10 gets now the lvl 10 role?

[nocturne flax]

https://docs.probot.io/docs/modules/level_system#role-rewards

[fallow mauve]

alright thanks

[floral rose]

This is all my dashboard shows, how on earth to get to the module so you can create a welcome message?

[nocturne flax]

In the menu click your server icon

[floral rose]

The second picture is what I see once I do that.

[nocturne flax]

And the 9 blocks ben?

Btn*

Click a server on the left

That you want to manage

[floral rose]

The one server I invited ProBot to isn’t listed

[nocturne flax]

Refresh the page

[floral rose]

I did. Didn’t work. Kicked the bot and going to re-add

[nocturne flax]

Ok! Keep me updated

[floral rose]

Did not work. I’ll just find another bot

[nocturne flax]

No we can find a solution

Do you manage server permissons?

[floral rose]

I do.

[nocturne flax]

Can you scroll down in the server list?

[floral rose]

That’s the entire list, minus the one I’m trying use it in that I own or have Mod roles

[nocturne flax]

Your the server owner?

[floral rose]

Not of this particular server but I have an Admin/mod role

[nocturne flax]

You can invite bots?

[floral rose]

I can and have success with all the rest.

[nocturne flax]

It has to be at the left

[floral rose]

When kicking it and adding it back for the third time I received this message

[nocturne flax]

Can you refresh the page for me?

[floral rose]

Same message

[nocturne flax]

@thorny burrow ^^?

(Sorry for the tag I need you)

@floral rose do you have the server ID for me?

[floral rose]

I do not

[nocturne flax]

Do you have developer mode enabled?

Settings > Advanced > Developer Mode

And do you the "Administration" perms

To add Bots you need the Manage Server permission but to acces our dashboard you need the administrator permission for safety

Can you open that role in role editor and scroll all the way down in the permission list and take a screenshot

[floral rose]

Nope so I’ll need to find another bot. Too much effort for a simple welcome message

[nocturne flax]

You can just ask the server owner to enable that option and everything is fixed

[grand basin]

Hello! Is there any way to add level roles

[nocturne flax]

Hi! Check out this docs page: https://docs.probot.io/docs/modules/level_system#role-rewards

[thorny burrow]

Can you try another browser

Or wait and try again later

To make sure that its not issue from your browser side, write for me the instructions that leads for this issue

[nocturne flax]

Is fixed

[thorny burrow]

🫡

[nocturne flax]

Then go to the leveling module in your dashboard and scroll to this

[sacred arrow]

r u guys good

[nocturne flax]

The dashboard works her, you have internet?

Wifi*

[sacred arrow]

yea i have internet. connected with ethernet

i have tried vpn as well

[nocturne flax]

Did you tried refreshing?

[sacred arrow]

oh its working now

[nocturne flax]

Good!

[sacred arrow]

it do be like that sometimes i guess..

[nocturne flax]

Il mark this as resolved ✅

[abstract thunder]

I’m wondering if someone could help me please. I seem to have an issuer with the mute text command. When I use the command it only mutes the member in some channels but not all.
The bot has admin permissions. It’s role sits above all other bots in the hierarchy. The command is enabled on the dashboard. I’m at a loss as to what to check next.

[nocturne flax]

Hmm let me think

#support-ar 🙂

[tidal flare]

Hi, make sure all roles and permissions are set correctly in every channel for every roles so the muted person won't be able to talk anymore

ProBot is only muting them in the allowed channels

[abstract thunder]

When you say all roles do you mean probot role or every role I have in my server?

[tidal flare]

Some channels permissions may have higher permissions than ProBot

[pearl meadow]

I don't know if this is just a one server but whenever I type "/top" it doesn't work anymore and the following pops up

[tidal flare]

Some roles may be authorized to talk in selected channels

If you configured to do this

[tidal flare]

Hi, can you show us the ProBot's profile please?

[abstract thunder]

I see. Thank you. I’ll take a look.

[pearl meadow]

Just the "about me" section or more?

[tidal flare]

Just need to click on ProBot's profile picture or username

[tidal flare]

Okay, is ProBot set up correctly?

[pearl meadow]

I think so

I don't own this server btw

[tidal flare]

Ask the owner if they allowed commands for members. If yes, is it allowed in all channel?

[pearl meadow]

Yes, members do have access to commands and it's allowed in all channels they can type in

[tidal flare]

Some commands may be available for admins only

[pearl meadow]

I'll try to find another admin and see if they can use that command because I know that members can't use it (supposed to be used by them)

[wild hollow]

hello

[violet vortex]

<@&675070424748654593> is it impossible to get credits?

[tidal flare]

Okay

[tidal flare]

You can't get credits unless you're Gold or Diamond Membership

[violet vortex]

oh alr

[wild hollow]

i went to apply to english support

@tidal flare

[tidal flare]

What do you mean?

[wild hollow]

:

can you help me?

[tidal flare]

Yes, what do you mean??

[wild hollow]

i went to join in staff

[tidal flare]

There are many reasons you're not a Proficient anymore. For more info, contact @surreal jetty

[wild hollow]

thx

[pearl meadow]

it doesn't work for the other guy either admin

[abstract thunder]

Sorry to bother you again but in regards to roles authorised to talk in those channels, I’ve checked and that is the case. These channels are level locked. If I remove those perms to enable probot to mute then I will lose the level locked perms for that channel. How do I prevent that from happening? Sorry just feeling incredibly confused and dumb rn.

[tidal flare]

What you can do is try to change one of your channel's name to make an "update" for ProBot and try again

[pearl meadow]

alr thx!

[tidal flare]

You can't mute them and keep the leveling system on

[abstract thunder]

Bugger! Really appreciate your help. Thank you.

[tidal flare]

And no you're not dumb at all xD

No problem

[modern jacinth]

@tidal flare hello how i can apply to be a english supoort

[nocturne flax]

@modern jacinth #announcements message

[modern jacinth]

Written on the message We are closing applications on May 1, 2024 12:00 PM so its open or not ?

@nocturne flax form its close

[nocturne flax]

Yea applications are closed for English support

Other languages may still be open, you should check when they close or are closed

[modern jacinth]

oh no , when it open

apply for english support

[nocturne flax]

When they need support people

No specific date

[modern jacinth]

thanks

[nocturne flax]

Np

Happy to help

[hollow sinew]

Self-Assignable roles aren't currently working, they used to but I made one tonight and found that none are working now, and I can't tell why not. I will need help, please

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[gentle basalt]

"Hey guys, I've been hacked for 86 million credits. How do I contact support on this server?"

[native cairn]

Hello, I remember there being a feature before for the bot where if a member has a certain amount of warnings they're muted/banned. Is this feature still available and/or did it exist in the first place?

[torpid yarrow]

i received credits but i didn’t get a transaction message from Probot in my dms

[fringe cairn]

How do I reset my whole server level to 0

[split needle]

we do not resolve any issue related to hacked or phished accounts

[split needle]

we have no feature like that

[split needle]

you may check from the site to see if you actually received the amount, or check if you're actually interacting with the actual bot from us

[split needle]

use /reset command with target as @everyone

[native cairn]

thanks, i was thinking of a different bot 😢

[dull violet]

Excuseme I have problem with bot in my server

[split needle]

you may just state your problem instead of announcing that you have a problem

[dull violet]

I don't know it

But the bot does not respond to any command

Hides orders quickly

@split needle

[split needle]

you may just use #support-ar instead of using machine translations in here which will cause more trouble with understanding
mention the support arabic role in there to notify the staffs

[dull violet]

Ok ty

[fringe cairn]

Ty

[dim quiver]

how do i add roles to my server

[nocturne flax]

@brave topaz

Probot is working now. Thank you for your help, sir

[unkempt pine]

<@&675070424748654593>

[brave topaz]

Of course!

[brave topaz]

Color roles?

The feature is temporarily disabled for all users.

[dim quiver]

dw i got it ty tho

[brave topaz]

No prob!

[surreal magnet]

I couldn't access my dashboard and it says I'm "banned temporarily" but why and what should I do?

<@&675070424748654593> sorry for mentioning but I need help because I'm on a deadline

Hello?

[brave topaz]

Error 1015 / "You are being rate limited..." / "Too many requests..."

You got restricted due to excessive traffic, possible causes of this are reloading too many times, clicking buttons or switching pages too fast.
Wait at least half an hour before accessing the site again. If you keep trying to access the website, the block may take longer.

[surreal magnet]

OK thank you

[brave topaz]

Np.

[surreal magnet]

It's still happening. I waited for about half an hour as you told me, then when I tried editing some alliances I couldn't save the changes and the same "1015" error showed to me again, what am I doing wrong?

I don't understand such a strange system, why does it ban me?

[tidal flare]

The website enable a protection mode for security. You are not definitively banned, you can try using a VPN or disable it depending of the VPN quality

[surreal magnet]

Yeah, I've just used VPN and it worked. Thank you very much.

[tidal flare]

No problem

[round solar]

I have a problem. A card was transferred to someone from my account. I don't know anything about it.

Is there a problem with the bot?

[rapid niche]

Really?

[gentle rampart]

pls dont take this seriously

[tidal flare]

Hi, please use #support-ar

[hardy ingot]

Good morning,

I've been blacklisted for no reason, i've been trying to use the credits command but it always says that im blacklisted n stuff and i have alot of credits that i cannot use

I need this to be solved asap,
Pretty please.

[tidal flare]

Hi, contact @surreal jetty

[hardy ingot]

On dms?

[tidal flare]

Yes

[tidal flare]

That mean you have turned off DMs

[hardy ingot]

Probot support ye?

[tidal flare]

Select the reason you need

[hardy ingot]

Thanks for the help!

[muted socket]

hey ive just subscribed to tier 2 membership and when i click on "manage premium" on the site it just doesnt loads and says "something wrong" can someone help?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

i dont know how to make the leveling bot work. do i need to assign the first role manually?

[tidal flare]

Thanks to the DashBoard, you can select which roles have the leveling system

[nocturne flax]

yes i already did that but it doesnt assign them. first role is set at 0 voice and 0 text requirement

[tidal flare]

Make sure ProBot has every permissions

And the highest role

[tidal flare]

The members must talk to have any level though

[nocturne flax]

how much do they need to talk to get this role

[tidal flare]

It won't work, you need to set it to minimum level 1

[nocturne flax]

i did it still doesnt work

do they need to text AND talk?

or only one of those

[wicked cypress]

hi, i cannot mute member in my server. this is the second time it has happened

what's the problem?

[tidal flare]

#staff-int please

[wicked cypress]

i cannot see the channel

[tidal flare]

Right click on Channels and Roles

[nocturne flax]

okay i got it to work

[hushed nexus]

i wanna join cats guild

can you invite me pls

[narrow lodge]

hello

[tidal flare]

I won't, this is private.
This is a support channel, please avoid ProBot not-related discussion

[hushed nexus]

sorry

[wispy flame]

someone in our server /profile isnt working

only them that we know of

it always does this

it works for at least 3 other ppl in the server that just tested it

[earnest oriole]

For how long will daily reward be disalbed for? this kinda sucks tbh

[brave topaz]

We don't have an estimated time.

[earnest oriole]

And also a question, why was it disabled tho

[alpine bramble]

An error occurred and I can't run it, is there a solution?

[brave topaz]

Management decision. Though you have the possibility to get credits with a golden/diamond membership.

[brave topaz]

As the error says, description field in embed is requested
Or any other field needs to be filled out
You cannot send an empty embed

[alpine bramble]

Testing sending embedded messages
I keep getting this error and no matter what I do, it doesn't fix it.

[wispy flame]

how do we fix this error

[brave topaz]

Ask them to change their background image or just wait to get some more XP.

[brave topaz]

Can I see the embed message you're trying to send?

[alpine bramble]

It's done! thank you!

By the way, how do you process it like this?

[brave topaz]

What do you mean?

[alpine bramble]

As shown in the image, you can draw a line on the left side or
I would like to know how to prevent copying etc.
Also, add lines to the letters, etc.

[wispy flame]

they needed to sing in dashboard to fix it parently they havent done it before

[brave topaz]

If you are referring to the blue line, it is the color of the embed.

[brave topaz]

What do you mean?

[wispy flame]

My issue

They went to sing in to change background and it fixed before they could

Sign not sing

[cold glacier]

I have 2 servers that I own
One of them are got the ownership transfered to me
And one that I created
The one that got transfered to I cant find it on probot website to mange it

[plain radish]

how to i change prefix?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[brave topaz]

Gotcha. So it's fixed now?

[wispy flame]

yes

[cold glacier]

..

[plain radish]

how do i change prefix?

[dusky kayak]

Peace be upon you, please what is the solution?

[tidal flare]

The picture volume is too high

[dusky kayak]

What is the maximum image size?

[tidal flare]

The maximum limit is 1mb, but what you can do is unsing an online picture compressor

[dusky kayak]

Thank you

[plain radish]

how do i change prefix on the premium tier 1 bot

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[sage flint]

We no longer using prefix, all the commands are available via /

[nocturne flax]

Hi I need help with auto mod

Doesn’t work

[cold glacier]

I have 2 servers that I own
One of them are got the ownership transfered to me
And one that I created
The one that got transfered to I cant find it on probot website to mange it

[gritty niche]

Helloo
Guys i need to get the PRO BOT API endpoint URL if it's possible ?

[sage flint]

No

[nocturne flax]

Are you the owner of the server? Like with the crown

[nocturne flax]

Have you enabled the module?

And are you testing yourself?

[cold glacier]

I fixed it

[nocturne flax]

[gritty niche]

why ?

[fringe berry]

is there somebody can help like a modderator that can like because i have a problem on my probot its urgent

am gonnabe waiting in general voice chat

i need help real fast

[tidal flare]

Hi, what can I do for you?

[fringe berry]

join the general

so we can speak

[tidal flare]

Nope sorry

Ask here for help

[fringe berry]

alr

[tidal flare]

And I'll help you here

[fringe berry]

so baiscly i banned a guy that used to be owner in my discord server and rn he can still have access to the probot settings

[tidal flare]

If you have banned this user, he can't control anything.

[fringe berry]

but he can

he was turning off the stuff

[tidal flare]

Make sure no double account of him have permissions

[fringe berry]

i already did

join the general i screenshare

[tidal flare]

If you think he doesnt have any other account and he's banned, it's impossible for him to control the server.

[tidal flare]

Sorry but I don't do that

[fringe berry]

he is doing it rn

[tidal flare]

Are you sure the user is banned and not timeouted?

[fringe berry]

banned

util 200136 or more

get me to talk to a higher rank or something that can check my thing

[mellow lotus]

Good evening / Hello, I just did something with the bot on the website and had to reload it and it says that I was suddenly blocked. I just wanted to make new rules for my DC and then this happened. Can anyone help me with what I can do?

[nocturne flax]

Wait 30min and try again

[fringe berry]

so i banned a guy from my discord server that has owner and he can still access the probot website and change settings even though i banned him permanetly he has no more other accounts they are already banned there was only 1 and it didnt even have access to something

[mellow lotus]

ok 🙂

[nocturne flax]

How can you ban a owner?

Like the dc owner?

[fringe berry]

am the original owner

and i gave him owner too becuase he was my friend

[fringe berry]

nah

[nocturne flax]

It's not possible he has to be in the server to give him acces

[fringe berry]

hes not bro

[nocturne flax]

It has to be

[fringe berry]

its a bug 100% from probot

he banne

there are no more mods in my dis

[nocturne flax]

The dashboard fetches his guilds

He can't access the dashboard of your server

It's not a probot bug

Search him in your members list

[nocturne flax]

@fringe berry

[cold glacier]

I cant level in my server I just stays at a xp number like 26

[nocturne flax]

What happened to probot ?

Kick and reinvite

alr

[nocturne flax]

I kicked him

And now i cant addhim

. /invite #commands

But you know that that is a webhook?

You probably clicked the probot in your logs?

[nocturne flax]

maybe

[gleaming belfry]

@lean badger

[nocturne flax]

Can we help? @gleaming belfry

everytime when i type in a text channel the message just automatictly gets deleted even tho i am a MOD. When i turn the moderation module off i can type again. Can someone help?

[gleaming belfry]

Yh

How do I get it to show the leaves and stuff

[nocturne flax]

Leave and join?

[nocturne flax]

@gleaming belfry

[gleaming belfry]

Yh

[nocturne flax]

https://probot.io/en/dashboard

And then go to to your server and click the welcome & leave module

And set it up

[gleaming belfry]

K thanks

[dreamy pollen]

Hello, My Probot stopped doing welcome announcments I have set, Ive gone over permission on the channel repeatedly. It was working earlier today and now only does goodbyes.

what am I missing? lol the bot deff has permissions as admin. and to the category as well the channel. I've even duplicated the Goodby channel for the welcome channel and adjsuted the welcomes to that channel and still is not working. Any assistance would be greatly appreciated. 8 )

[nocturne flax]

Can you send a screenshot of your welcome goodbye module in your dashboard?

[dreamy pollen]

Sure thing just a moment

[nocturne flax]

Can you temporarily disable the image thing and try it out?

[dreamy pollen]

Will do 2 seconds!

NEgative, didnt help.

Ive done about everything I can see/touch/change on discord and dashboard, should I save what I can and reset it? Im jsut approaching 4 hours messing with it lol

me brain 🍗

is there a character limit to the welcome and goodbyes? e.@

i just face desked so hard if that it.. testing

im ganna go crawl in a box of shame

it was character limit...

im.. wow gah 4 hours,, frustration, sorry take care..

[nocturne flax]

Cab you make the test like he temporarily?

Sorry for my late response

@dreamy pollen

[drifting glacier]

Quick (probably dumb) question but how do I get Probot to tag a role to be pinged for an embed? I was looking and couldn’t find it 😅

[brave topaz]

You can use <@&RoleID>. They wont receive a ping though due to Discord limitations.

[drifting glacier]

Thank you!! I literally found it as soon as you responded 🤣🤣 i appreciate it!

[hybrid crown]

My Probot is blocking message links for people in our server. We’re pretty sure it’s mistaking them for an invite link

[nocturne flax]

Look in your audit log is it probot or discords automod?

[hybrid crown]

I’m pretty sure it’s Probot

[nocturne flax]

Yea I see, can you temporarily disable the rule in the automod and try again

[hybrid crown]

It works when the rule is off

The mods are able to do it when the rule is on though

[unreal mirage]

The bot does not give out roles for activity in voice channels. Everything worked fine before, the bot has all the permissions. I check via the /rank command, the level increases, but roles are not given out.

Or does it give out roles with a delay?

[small totem]

Hi there is a problem with logs can i get help?

[gleaming plank]

even tho the bot has been in the discord for a long time + I've even tried kicking and reinviting it back

<@&675070424748654593>

[small totem]

<@&675070424748654593>

[quiet temple]

Sure, please elaborate your concern.

[quiet temple]

What's the issue?

[small totem]

The bot does not record information that is supposed to be in it logs like message Delete and other things.

[sick bone]

what is your native language?

[small totem]

Is the answer to this necessary?

[sick bone]

just respond

[small totem]

en

[sage flint]

Its not.

Just use your first language channel #support-ar
Thanks.

[winged badger]

I have a report, someone is selling credit illegally and receiving money in exchange for credit

[sage flint]

Contact @surreal jetty

[tight orbit]

hello

what permission do i need to edit on the pro bot settings from the web

[hollow cradle]

what the problem?

[brave topaz]

Admin permissions.

[brave topaz]

Did you read the error message? Daily is temporarily disabled

[tight orbit]

around when would it be open not exactly just a specelation

[brave topaz]

I have no idea, sorry.

[tight orbit]

sorry to bother you again

but am trying to make probot auto use a command as a respond to my certaint message

how do i manage that

[brave topaz]

That's not gonna be possible, sorry for the inconvenience.

[static laurel]

Hello

I need help

[tidal flare]

HI, may I help you?

[static laurel]

When a person joins I want to send them to a channel but I don’t want them to see any other channel till they do something

Cause I have a application on my server and I want the person to go straight to there and not be able to access anything else till they fill it out

[tidal flare]

You'll need to create roles with certain permissions and certain allowed channel. You can easily set it up thanks to a YouTube video

[static laurel]

No like when a new person joins how do I fix that

I want them to not be able to see anything

Can you show me the YouTube video

I want new people to only see one channel

Till they fill out my form

[tranquil axle]

How can I apply to English Support?

[static laurel]

@tidal flare

You gonna send me the video

[tidal flare]

Contact @surreal jetty

[tranquil axle]

Ok Sir

[tidal flare]

You need to set your channels private

[static laurel]

But how other people gonna see them

How do I set so for new people they have no roles

And how do I do that thing when I joined this server jt gave me options to do

?

[tranquil axle]

@tidal flare Please, what option should I choose?

[tidal flare]

Select the reason you need

[tranquil axle]

Sir, make it more formal

To apply, do i should to choose Moderation help ?

[tidal flare]

Just select "other"

[static laurel]

Anyone gonna finish helping me

[plucky mist]

Then me 😂

[tidal flare]

Just add roles manually or thanks to auto assignable roles on ProBot Dashboard

[tidal flare]

Need help?

[tranquil axle]

Thanks 😚 !

[plucky mist]

I’m just wondering why I’m getting this when someone leaves and not their actual name

[static laurel]

?

[tidal flare]

Please read [this](#support-en message) to learn more about username

[tidal flare]

It needs to be a community server

[static laurel]

How

[tidal flare]

You can looks for the solution on YouTube. I can't help you with that since it's not ProBot related

[plucky mist]

Yeah I’ve done what I needto do to get their username to come up, it was working to begin with and then it stopped working for some reason

[tidal flare]

When they leave, ProBot shows the mentioned user. Though since the user is not in the server anymore, Discord can't find its name

[plucky mist]

As you can see here

[tight pawn]

how to wind up the level /rank

[plucky mist]

It didn’t show the mentioned user anymore though it just says unknown user straight after someone leaves

[edgy bramble]

hey

[tranquil axle]

@tidal flare Sir , please who the English section responsible ?

[livid hearth]

may you screenshot the https://probot.io/dashboard welcoming & leaving setting

[tidal flare]

Just wait a bit until we answer you.

[plucky mist]

Ok give me a min

[tranquil axle]

Ok, I'm waiting for your reply Sir.

[livid hearth]

hi hi, how may i help you?

[tidal flare]

Hi, can you explain more what you're trying to do?

[edgy bramble]

i cant use the menu picture

[tight pawn]

thanks but i already understood the command /setxp

[livid hearth]

menu pictures? sorry may you elaborate please 🙏🏻?

[tidal flare]

Oh okay

[edgy bramble]

in the menu we have picture and drawing and i cant click on picture this is like locked

[livid hearth]

it would be helpful if you could provide some screenshots please

[edgy bramble]

go in dm ?

[devout parrot]

Daily isn't working

[viscid wren]

Hey Probot team!

I have the Probot automod setup in one of my servers to block out server invites, but when someone tries to link a message within the discord. It thinks it's a discord invite, and auto mods them. Is there anyway around this so users can link messages from other channels?

[livid hearth]

just here, if you want

[edgy bramble]

okay

[plucky mist]

@livid hearth

[devout parrot]

Daily isn't working @livid hearth

[edgy bramble]

i cant

[livid hearth]

delete the message, should work properly with you

[plucky mist]

the whole message?

[livid hearth]

https://probot.io/daily is temporary disabled

[devout parrot]

It's been disabled FOR 2 MONTHS NOW

[livid hearth]

what was the issue?

[edgy bramble]

you see @livid hearth

[livid hearth]

more than 6 months *, no eta when it will be back

[edgy bramble]

?

[livid hearth]

is your question related to our bot?

[devout parrot]

Ok but then apart giveaway how can I earn more credit

[edgy bramble]

no i think

[livid hearth]

you can’t earn credit, until if you subscribe to our membership and use the #daily command

[tidal flare]

Hi, Daily Credits are disabled for everyone

[devout parrot]

Ok

[plucky mist]

its coming up unknown user instead of the username. like ive got it set to mention the user when they leave

[devout parrot]

Ok

[livid hearth]

you can’t get the username after the member leaves, ( discord related thing)

[livid hearth]

you can ask here #chat-en for non-related probot questions

[plucky mist]

ok im not saying your wrong its just weird that it worked to start off with and then stopped working

but its ok ill change it

[livid hearth]

as you like sir

[plucky mist]

thanks for the help

[livid hearth]

np!

[edgy bramble]

no reponse in the chat

[livid hearth]

be patient 🤷

[livid hearth]

hey, you can whitelist some link domains via the server settings

[edgy bramble]

@tidal flare in gartic phone what is this question

[tidal flare]

Gartic Phone is not ProBot related, I can't help you with that.

[edgy bramble]

okay

[slender chasm]

what is the command so that pro bot can only write to 1 room not the others

[tidal flare]

You actually can't if you're an administrator

Though you can manage member to only send commands in specific channels

[slender chasm]

there is no command for this?

[tidal flare]

You can manage that in the Dashboard

[slender chasm]

is there a tutorial for this? or can you tell me where?

[slender chasm]

@tidal flare

[sudden fiber]

Why can’t the auto responder work

[unkempt pine]

is it possible to let probot ignore links in tickets

bc tickets make new channels and are not automaticly ignored

[nocturne flax]

everytime when i type in a text channel the message just automatictly gets deleted even tho i am a MOD. When i turn the moderation module off i can type again. Can someone help?

[nocturne flax]

I will help you in a min

[unkempt pine]

it is probot related bruh

[nocturne flax]

• If you want to help......

[unkempt pine]

i ask for help

[nocturne flax]

Oh read your question wrong zorry

Sorry

[nocturne flax]

alright

Let my bigbrain think

take ur time

@unkempt pine https://probot.io/en/dashboard > Server > Automod > scroll down > discord invite

[unkempt pine]

yes, but is there a way to automaticly ignore it

bc now i have to add the new ticket there everytime

and that is kinda annoying

[nocturne flax]

Ohh

Let me check

[unkempt pine]

okay

[nocturne flax]

Do you have developer mode enabled?

[unkempt pine]

yes

[nocturne flax]

Can you try and copy the catagory id and paste it there

Idk if it works hahaha

[unkempt pine]

okay lol i'll try

[unkempt pine]

it says ''no options''

[nocturne flax]

Click enter and try

Pls

[unkempt pine]

doesn't work

it doesn't add to disabled channels

[hollow spade]

How do I make the bot welcome people in the server

<@&675070424748654593>

[nocturne flax]

Welcome and goodbye module in the dashbaord

[hollow spade]

Ok

[unkempt pine]

is it possible to do that or no?

[nocturne flax]

I'm thinking of a way

[unkempt pine]

okay

[nocturne flax]

No sorry not possible

[nocturne flax]

Can you send logs that it is indeed probot deleting the messages

[nocturne flax]

it has to because once i turn the moderation module off everythign works fine

[unkempt pine]

sad, it would be great if you can select a category to disable the auto mod there.

thanks for the help tho

[nocturne flax]

Made a suggestion for you!

[nocturne flax]

Can you look in the audit log for me?

[unkempt pine]

you made 1?

[nocturne flax]

Yea

[unkempt pine]

where

i mean can you mention the post

[nocturne flax]

No, staff section

[unkempt pine]

oh

okay