support-en

[vague canyon]

Nothing appears to me

[timber helm]

make sure to enable Application commands perm

[vague canyon]

Ok thanks

[vale prawn]

Can I ask why the color command won't work.?

[timber helm]

My pleasure

[timber helm]

What does the bot respond with when you type the command?

[vale prawn]

I can't get the colors list and everything is wrong color number

[native geyser]

You need to set color roles first

#1 ~ 👉 Go to server settings -> Roles.
#2 ~ 👉 Add numbered roles like the picture below.
#3 ~ 👉 Save and you're good to go.
https://i8.ae/7hM2w

Now you are ready to use these colors.

/colors
Shows the colors list

/color number
Choose/change your color in the server.

to remove your current color: /color 0

[vale prawn]

Ohh thank you so much

[vestal bolt]

i still cannot access pro features in my dashboard

[native geyser]

did you invite your new bot as i asked above?

[vestal bolt]

i did

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[vestal bolt]

it finally works actually, it just took a while for it to update maybe

sorry to bother

[native geyser]

no worries

[vast fiber]

Hi I'm having trouble with the reaction roles setup. The roles do not pop up in the setup although they are on the server

[trim sable]

hello
i wanna ask how to mention a channel in auto responder

[quaint sentinel]

drag the bot's role above from your server settings

[quaint sentinel]

hey, <#CHANNEL_ID>

[vast fiber]

what do you mean by drag? sorry

i gave it all permissions

[quaint sentinel]

move it above

[vast fiber]

oh above the other roles?

ok

[trim sable]

tysm

[quaint sentinel]

yep

[vast fiber]

TY

[quaint sentinel]

yw

[quaint sentinel]

yw

[buoyant quiver]

20Xp means how much time in vc?

[copper swan]

<@&675070424748654593> ^

[copper swan]

no, it adds a randomized amount of xp every 2 minutes

[nocturne flax]

How exactly do we add colors to the color list?

[native geyser]

#1 ~ 👉 Go to server settings -> Roles.
#2 ~ 👉 Add numbered roles like the picture below.
#3 ~ 👉 Save and you're good to go.
https://i8.ae/7hM2w

Now you are ready to use these colors.

/colors
Shows the colors list

/color number
Choose/change your color in the server.

to remove your current color: /color 0

[nocturne flax]

Oooh thank you so much! I had no idea haha

[native geyser]

you're welcome

[tacit igloo]

hi

[native geyser]

please only use one support channel

[weak quarry]

Can u get banned by sending credit from your alt accounts?

[radiant shale]

do people get vc xp if they're muted or deafened?

[native geyser]

if you're farming you might

[native geyser]

yes they just need to be in the call

[radiant shale]

and can I change it in the dashboard?

[copper swan]

even if i got it in a legal way?

[radiant shale]

or is the only option for me to disable it?

[native geyser]

no not possible

[copper swan]

claiming daily, voting, etc

[radiant shale]

dang

[native geyser]

you're not supposed to be creating alt accounts to farm credits.

[copper swan]

aha ty

[native geyser]

np

[wary spindle]

Can someone help me? For some reason it’s not displaying my friends ranks

[native geyser]

use /credits command on that friend it'll fix it

[wary spindle]

It worked thank you so much! Is there a way to do it for the whole server or do I have to do /credits per every person

[native geyser]

you have to do it one by one unfortunately

[wary spindle]

Could I possibly do /credits user in a welcome message?

[native geyser]

that doesnt automatically use the command on people

you can ask people to use it on themselves though

[wary spindle]

True! Thanks

[native geyser]

yw

[proper mesa]

Hello, i have pay the subscription for my server but is not active, i have to send some command to activate?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[livid galleon]

Hello, my admin and me have been having an issue with the welcomer part of Pro-Bot for months. It wont upload the image nor the message that goes with it. I did everything possible including kicking the bot and adding it back giving roles removing roles. I added the bot to a different server and it welcomed completely fine. I was wondering if there is anything you can tell me to help me finally get this figured out. <@&675070424748654593>

[native geyser]

may i see your welcomer settings please

[livid galleon]

Can I send a video through gyazo?

[native geyser]

you can send a screenshot

server has link protection so directly upload

[livid galleon]

I thought it may of had something to do with image perms, but that wouldn't effect the message too would it?

[native geyser]

what is the image format?

[livid galleon]

wdym like size of the image?

[native geyser]

no the format

png jpg etc

[livid galleon]

Not sure, I pulled it off of google and the file type says WEBP File

[native geyser]

webp is not supported only png and jpg are

[livid galleon]

🥲 🤦‍♂️ Let me go see if I can fix that.

Hopefully that's the issue.

[native geyser]

image itself is the issue here

[livid galleon]

Thank you so much for the help! Glad I got this issue figured out!

It's working now. 🙂

Oh but now the text isn't showing. Weird.

[native geyser]

text message?

[fair frigate]

Hello there, about Temporary Channels, probot creates a channel but cant delete it

[native geyser]

a known issue will be fixed

[fair frigate]

i see, thank you

[native geyser]

yw

[livid galleon]

Alright, fixed that too, thanks for the support, it really helped a lot. 🙂

[native geyser]

glad to hear its fixed now

[wispy cobalt]

daily reward for what i can use it? i got 2981 credits

[native geyser]

backgrounds for /rank command: https://probot.io/store/rank
backgrounds for profile command: https://probot.io/store/profile
badges for profile command: https://probot.io/badges
paid versions of the bot: https://probot.io/premium

[vast fiber]

hi, I made an auto roles post but it's only assigning certain roles and not others.

the probot role is above all others except admin

[native geyser]

make sure those roles do NOT have any kind of manage permissions

[vast fiber]

oh so it cannot autoassign for roles that have permissions?

[native geyser]

they can have perms but not manage perms

[vast fiber]

got it

sorry not auto roles - i meant reaction roles

[native geyser]

same applies there

[vast fiber]

thanks!

[native geyser]

yw

[vast fiber]

also how do i add the tags in the username?

[native geyser]

tags?

wdym

[vast fiber]

sorry is there a way to add on to peoples names so if they click an emoji it adds their guild name or whatever?

[native geyser]

there is with /setnick command but its not automatic and you need to do it one by one for everyone

[vast fiber]

i see, thank you

[native geyser]

you're welcome

[fair frigate]

Ey it seems temp channels are working

good work! im having some issues tho, could you help me?

its deleting unrelated vcs every time it creates or deletes a vc

[frosty citrus]

I want the premium pro bot to be able to control only one role, is that possible? <@&675070424748654593> <@&336913504051265537>

[nocturne flax]

<@&675070424748654593> ..

[spiral cedar]

why is probot saying in my serv er"The application did not respond"

<@&675070424748654593>

مرحبًا ، أنا أستخدم مترجم Google لأنه لا يوجد دعم للغة الإنجليزية عبر الإنترنت في الوقت الحالي ولكني أردت أن أسأل لماذا يقول الروبوت "التطبيق لا يستجيب"

<@&675070381861634048>

[left sky]

Hello, who can manage the points system? or how can i make someone able to increase or decrease points on an user? tysm

[serene sigil]

there is mention so i will not mention again

[serene sigil]

any one has administrator permission

[serene sigil]

Try to kick the bot and invite it again

[nocturne flax]

no, you can't do that with one command.
but you can define the allowed roles for each command from dashboard: https://probot.io/dashboard

Hey, how can i help you ?

[teal fog]

Hi, probot automod is deleting deleting censored words marked to delete in linked posts. I am running a game where I was using probot to delete newly posted messages with a banned word, but now when players reference past posts, those are getting deleted too. Can I disable this?

[nocturne flax]

Do you want the automod to response with some roles and others not?

[teal fog]

No, just to only react to posts that have the censored word to delete in them that are recent instead of deleting older messages from before I added the censor

Tl;Dr it's a Mafia game where one player can ban a word for a period of time, but there's lots of previous communication that people sometimes reference from past days where that word wasn't banned.

Someone banned the word "that" for a day, so they referenced another players innocence claim and it deleted the post they referenced bc it had that in it

[nocturne flax]

you can't turn the automod for some massages and authors not, you can select Disabled channels and roles only .

[teal fog]

That's not what I'm trying to do. I'm trying to distinguish between posts that were done recently vs ones that were done in the past before the censor was active.

For example,

Two days ago, a player says "I like beans"

Then, today I add a delete word for "beans" in auto mod.

A player replies to the message that says "I like beans" and says "I don't like them". Then, the original "I like beans" post gets deleted. I don't want that old post to get deleted.

[nocturne flax]

This is what I understood from your words..otherwise wait for support but there is nothing as you say in the dashboard.

[oblique meteor]

The probot dashboard keeps loading it won’t stop I’ve been waiting for it to load for an hour

It’s not my internet

[nocturne flax]

try another browser

[oblique meteor]

Ok

[nocturne flax]

you can't ..

[teal fog]

Ok thanks

[oblique meteor]

It’s still not working

[nocturne flax]

try use VPN , because dashboard is running..
if it didn't work send a picture for error

[nocturne flax]

probot won't delete massages if it sent from more than 14 days ago only .

[vivid fog]

does spotify and yt music work?

*in vc

[split needle]

if through the bot, no
youtube is no longer supported, while spotify is not yet supported

[vivid fog]

what platforms does it support?

[nocturne flax]

<@&675070424748654593> .

[split needle]

soundcloud, vimeo and bandcamp

[fresh timber]

is there any way to reset everyones xp and levels in my server?

[split needle]

#help reset

[lean badger]

**Command: reset**

Reset text/voice/invites/limits xp points for all or specific member.

**Usage:**

/reset [text / voice / invites / limits] [all / user]

**Examples:**

/reset text all
/reset voice all
/reset invites all
/reset text @split needle
/reset limits @split needle

[split needle]

@fresh timber

[fresh timber]

oh tyyy

[split needle]

try using @everyone

[fresh timber]

ok

it worked tysm

[half ice]

<@&675070424748654593> I have a quick question. When checking the warnings with the command /warnings how can I see the other pages other than the first one? The only option seems to do it by user

[split needle]

there is page option which you can use to see the specified page

/warnings page:

[half ice]

I tried but it won't let me, it only takes the additional info for user:

[split needle]

weird
will ask developer about this
for now, you can add command alias with prefix from the site and use the command with that alias like how you would use commands with prefixes

[half ice]

you mean with like the original way like #warnings 2?

cause it just sends this message

anyway thanks in advance for asking him

[split needle]

you can add aliases instead of trying to use the old prefix commands

[nocturne flax]

hello, i have added a welcome message but it doesnt show??

[spring ether]

try to change it to another channel

[nocturne flax]

fix thank u!!

[spring ether]

yw

[fair frigate]

could someone help me? <@&675070424748654593>

[split needle]

known issue when there's other channels other than the temp create channel in the category
by now, have the temp channel in a separate category until the issue is fixed

[fair frigate]

ok, thank you

[subtle dove]

anyone know why i can;t add rooles in reaction role next to the emoji

[nocturne flax]

Howto get own probot

[native geyser]

Role order, drag probots role above other roles

[native geyser]

I assume you mean premium, https://probot.io/premium

[nocturne flax]

hello i have contacted you guys 2 times before, probot have stopped working on my discord server? log files such as ban, unban, timout have just stopped working and when someone leaves it just shows a lot of numbers now, someone from here named branxdo or something like that, was looking into it, and told me some weeks ago he would send my discord for the admins and it was a known issue that would be fixed later that day 🙂

but it still does not work

[native geyser]

can you try kicking and reinviting the bot please

currently there shouldn't be any issues

[nocturne flax]

i will try that 🙂

[olive quest]

Hello! I have a problem with the /top command: it always shows the first page even if I set the page parameter to 2. Also, is there a way to export the leaderboard? Thanks!

[hollow zenith]

Vote

[bright relic]

Hi

I have question

[native geyser]

#commands

[native geyser]

yes?

[bright relic]

Wait

[hollow zenith]

Sorry

[bright relic]

@native geyser

How is that purple tape made? And how did Probat send this text?

@native geyser

[native geyser]

https://probot.io/dashboard -> select your server -> embed messages module

also mentioning one is enough

[bright relic]

How do I add that purple strip to the text raru?

@native geyser

[native geyser]

select color as a field

[bright relic]

Please do it

[native geyser]

you're the one who is supposed to do it

[bright relic]

Ok /:

Can you send a video on how to do it?@native geyser

[native geyser]

https://probot.io/dashboard -> select your server -> embed messages module -> create an embed -> click on add field -> add description and color as a field

[snow sphinx]

What's the command to loop the whole music queue ? I tried repeat and it just repeat 1 music

[native geyser]

currrenrly its not possible will be added in the future though

[snow sphinx]

Ok

[inner gyro]

sup everyone. hope y'all are well. We're in the process of tweaking our server and we notice that probot is consistently deleting messages from members that contain gif links. Does anyone know if there is a way to permit gif link posts but auto-delete all other links cos we dont want links to malicious content, spoof sites, etc posted. grateful in advance for any advice.

[native geyser]

https://probot.io/dashboard -> select your server -> automod -> links module -> add main gif link domains as whitelisted links

[inner gyro]

hey Ruru - yes I am aware that we can whitelist domains, but the problem is that people are posting gifs from all over the place - there are literally hundreds and hundreds of gif repository sites, meme sites etc. is the only solution to whitelist all those domains?

[native geyser]

yes unfortunately

[inner gyro]

noted. and thanks very much for the quick reply. 👊

[native geyser]

yw have a good one

[inner gyro]

you too. thanks again

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[native geyser]

https://probot.io/premium

it changes depending on how long you wanna buy it for

[pearl stone]

The comand /rank dont work for me

[sage flint]

use /credits command before and check your rank again

[nocturne flax]

Hello

I have a question

how to set autoroll on probot?

[ionic grail]

Wassup guys

question about music commands

[sterile mulch]

How to not get restricted when posting invite links

[ionic grail]

is there a way how to loop the queue and not just a single track?

[native geyser]

https://probot.io/dashboard -> select your server -> autorole module

[native geyser]

https://probot.io/dashboard -> select your server -> automod module -> links feature

[native geyser]

Currently no but will be added with the next music update

[ionic grail]

Thx! Will be waiting🙏

[native geyser]

Yw

[native geyser]

The amount of randomized and only they know the gap however you can do a big testing to see how much is given (once you get xp xp gain goes into cooldown for a minute or two)

[fallen hearth]

probot is not welcoming people that are joining my server

[nocturne flax]

<@&675070424748654593> .

[native geyser]

its changes between 1-2 minutes to stop people from farming xp in ways we do not allow

[native geyser]

can i see your welcomer settings

[native geyser]

do you have image enabled

[fallen hearth]

lemme try something

[native geyser]

do you have image or not i can tell you the solution depending on that

[fallen hearth]

nvm

[fallen hearth]

for the bot role?

[native geyser]

in here do you have sending an image option enabled?

[fallen hearth]

no

[native geyser]

1. enable image
2. select 'send to a channel' option
3. select '#welcome' channel
4. save
5. disable image
6. save

[fallen hearth]

Yes it worked tysm

[native geyser]

yw

[blissful tree]

hello

i have trouble opening probot website in my chrome

im using mobile

its just like that

stock on loading

[native geyser]

clear your cache please

[blissful tree]

chrome cache?

[native geyser]

yes for the website

[pearl stone]

dont wokr

work

[blissful tree]

idk

[native geyser]

may i know the issue you're having

[blissful tree]

i think i cleared it already

help :<

[native geyser]

using another browser might fix it too

[pearl stone]

come to comand

[native geyser]

sorry?

[blissful tree]

suggest any browser?

[pearl stone]

i will show

[native geyser]

i'm only using chrome so can't really suggest sorry

[blissful tree]

ok tnx

idk what todo now

[feral imp]

hello

any ones can help me

how can i reset top voice

[feral imp]

thanks

[native geyser]

yw

[blissful tree]

i try aloha browser

and still

[native geyser]

could you try clearing all your browser data please (if possible)

[nocturne flax]

Hey everyone

Is it possible to provide roles to more than one user? for example:

/role add (User A, User B, User C...) @friend
I dont want to provide it to everyone, just a selected amount of people

Thanks in advance

[native geyser]

hi, currently its not possible, it used to be possible before prefix got removed so i believe a change regarding that might come in near future

[nocturne flax]

Thank you, Ruru.

[native geyser]

you're welcome

@nocturne flax oh my apologies i read it wrong, previously it was possible to add multiple roles to one specific person not one role to multiple people, i do not have any information about whether this will make it into the bot or not so feel free to suggest it in #573053418017521664

[nocturne flax]

🤝

[craggy void]

hi i have a problem with this

it doesn't shows the role that i can select

[native geyser]

hi, in your server -> roles -> drag the bots role above other roles

[craggy void]

alright thank you

it works out already

[native geyser]

yw

[lusty gulch]

Hello, i paid 10$ and my page is still like i did not bougth the bot...

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[feral imp]

hello

my server voice point stocket to any one

how can i fix it

[native geyser]

what do you mean by that can you rephrase please

[feral imp]

1min

this point has been stucked

to any ones

how can i fix it

[native geyser]

you mean stuck and you're not getting any xp?

[feral imp]

yup

[native geyser]

you're joining voice channels right

[feral imp]

yes now its 5h im in voice

and my xp 0

[native geyser]

https://probot.io/dashboard -> select your server -> leveling system module -> remove your role from no-xp roles

[feral imp]

ok

but its not just for me all players in server xp not getting up

[feral imp]

anyone want to do this ?

[native geyser]

then it is possible that there might be no-xp channels set too

[native geyser]

only that servers admins can do it

[feral imp]

ok thank you very much

[native geyser]

you're welcome

[dark hill]

For the /profile command is it server based, or based on every server that youve talked in that has probot?

[native geyser]

its server based

[dark hill]

Is it actually bc im still level 53 in every server i used the command in

[native geyser]

oh apologies

profile is global rank is server based

[agile token]

hello

is probot capable of logging deleted images ?

<@&675070424748654593>

[quaint sentinel]

nope

[dark hill]

Thank you i got it

For the vc xp, does probot need to be in the vc for it to count?

[native geyser]

no it doesnt

[dark hill]

OH YOOO

bruh

Thays fire

[nocturne flax]

Is the dashboard down again ?
Mine isn’t loading ?

Is literally doing what it did a few weeks ago when everyone couldn’t access the dashboard

[native geyser]

nope its working properly try clearing your cache

[wintry field]

Does this bot have a way to verify new users?

[sage flint]

if you have on mind captcha or something like that then no. You can make only something like "Click below to verify" with reaction roles

[buoyant prawn]

My team have some privacy concerns regarding bots with admin rights reading private channels. I assume that for probot to react to trigger words, it must be able to read channels, even private channels as per the full admin right. How does this work? Can probot read public/private channels? If so, can it be limited?

[native geyser]

if you give its role permissions yes it can if not no it can not
basic discord permission stuff applies to bot as well

[buoyant prawn]

even with full admin rights?

[native geyser]

admin permission already gives all possible permissions so it can read with admin permissions

[buoyant prawn]

ok. so, as admin is a requirement, probot can read any channel, even private ones.

[native geyser]

its not 100% requirement it still depends on you admin perms just makes it easier since you wont have any permission issues

[buoyant prawn]

OK... I'll try to get the probot invited without admin and check back here if it fails. Thanks!

[native geyser]

you're welcome

[jade rune]

My server seems to have trouble with slash commands

I have Application commands turned on

I don't know why they can't see it

[native geyser]

check the perms again its a discord related thing

you can still reinvite the bot or they might need to restart their discord

[jade rune]

When you say restart the discord what do you mean?

Maybe I'll try turning it off then on again

Cause they can see the other slash commands

Oddly enough it's just the / rank they can't see

I posted a video

But they confirmed that I'm the only one that sees it

[native geyser]

like close the application and re-open it

on dashboard does rank command have any limitations

[jade rune]

I'll check on that

[jade rune]

so I'm on the dashboard

went to utilities

enabled it for all the roles

there's nothing disabled

I saved changes

[native geyser]

you can just leave it empty

[jade rune]

asked them to sign out then sign back in

[native geyser]

is leveling system enabled too

[jade rune]

let me check on that

it is enabled but the dropdowns are empty

the ones at the top

no xp roles/no xp channels/text leveling up channels

[native geyser]

no is the module itself enabled

[jade rune]

yes

it's green

[native geyser]

can you invite me to your server in dms please so i can check it out

[jade rune]

ok

alright so I believe it was channel related

would you be able to see if you can access slash commands there?

[strong epoch]

hi ! i have a little issue on my discord server, when i want to play a song from youtube, it say that the bot isn't responding

[jade rune]

thanks again for your help!

[native geyser]

yes now i can

[native geyser]

youtube is no longer supported

[strong epoch]

oh ok thanks !

[native geyser]

yw

[nocturne flax]

I'm tryna setup welcome

but it doesn't work

like

[native geyser]

can i see welcomer settings

[native geyser]

what is your image format

[nocturne flax]

a gif

lol

[native geyser]

gif isn't supported only png and jpg formats are

[nocturne flax]

... dang

lemme see if it changes anything

[rare geyser]

hi is it normal to see a link to see the level you are on?

<@&675070424748654593>

[native geyser]

use /credits command on them

it fixes it

[rare geyser]

ok i’ll check

it works ty

[native geyser]

yw

[native geyser]

keep your funnies in #chat-en

[nocturne flax]

Sorry ok

[outer quartz]

I'm having an issue with the bot not welcoming new members? My settings look like this and the bot defo has permissions to talk in the specified channel?

[coral pendant]

i need helpxd

Can you customize the prefix?

[native geyser]

1. enable image
2. select 'send to a channel' option
3. select '#welcome' channel
4. save
5. disable image
6. save

[native geyser]

no prefix has been removed

[outer quartz]

Thanks ruru will try that now 🙂

[native geyser]

you're welcome

[coral pendant]

I mean, can I never customize it as p!command or !pcommand or something like that? and it will only be /

[native geyser]

as i mentioned prefix has been removed only slash commands are available

[coral pendant]

Ok thanks

♥️

[native geyser]

yw

[half ice]

Can you tell me how do you add aliases please

or anyone who is available rn

[native geyser]

https://probot.io/dashboard -> select your server -> find and edit commands -> you'll see "aliases" on top of the list

[olive quest]

any suggestion? thanks!

[copper swan]

<@&675070424748654593> ^

using “All” is not going to show the other pages

/top type:Text page:

since duration parameter is optional u can just leave it, that will automatically show the top of all time

[vast gyro]

hey sorry to bother but we havent had to update our reaction roles since like, may, and im just a bit lost! i updated it and i cant remember how to send the embed in the channel..

nvm got it!

[half ice]

Thank u ❤️

[half ice]

Ok i'm probably blind but i don't see what u tell me

[copper swan]

you want to add aliases for moderation commands?

go to the “Moderation” module and then edit the command u want to add an aliases to, you will find it on top of the options list

same applies for utility commands

[nocturne flax]

Hello

I need help

[copper swan]

what is it?

[half ice]

all good, didn't know that. thx

[copper swan]

yw

[rich coral]

we need more levels

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[copper swan]

for suggestions #573053418017521664

[quiet vortex]

How do I add probot to my server?!

[nocturne flax]

head to : https://probot.io/invite , then choose your server .

[pearl stone]

helps pls

[nocturne flax]

how may i help you ?

[pearl stone]

helpp me

in my acc AIFO i cant send the comand #rank

dont work for that

[nocturne flax]

what is the error ?

[pearl stone]

see in Comands channel

@nocturne flax

[split needle]

try again now

[nocturne flax]

he should use command /credits at first

[split needle]

I know

no need to tell me

[nocturne flax]

ok , thx .

[silk tusk]

Sometimes when a new player joins, autorole glitches (i think) and it doesnt give them the role, nor does it show up in our new ppl channel. whenever i give them a role, then they show up in the channel. any ideas?

<@&675070424748654593>

[split needle]

if you have membership screen enabled, the bot will wait until they pass that thing first to avoid verification bypassing

giving roles to them also will bypass the verification requirements in your server settings on discord

[silk tusk]

ohhhh

tysm

does that explain why discord doesnt send there welcome message on join?

[split needle]

yes

[silk tusk]

ahh

tyty

[jolly oasis]

is there a way to set custom prefix for probot?

or is slash commands the main now

[split needle]

slash is main thing you will use the bots now
however, you can set up aliases for commands and use them like how prefix commands work

[jolly oasis]

ohh alright, thank you! :)

[shut thunder]

why cant probot play links?

[split needle]

only youtube links are no longer supported

[rough osprey]

How to add a reaction role??

[nocturne flax]

<@&675070424748654593> .

[split needle]

go to https://probot.io/dashboard, select your server, go to embed messages module to create and send embed messages for the reaction roles to where you want. Then go to reaction role module to setup the feature on the sent embed messages.

Notice: Be sure the Probot✨ role is higher than other roles. Embed message should not have any blank element (better to remove them if not using).

[nocturne flax]

<@&675070424748654593>, I can’t reach the dashboard, once I arrive on it, it just keeps loading and never pops up

[humble mauve]

try another website or update ur website

[rotund ice]

Hello, How can I configure the bot for giving a role when a member clicking on a reaction?

[silk raptor]

How do I transfer my bot

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[native geyser]

Get on https://probot.io/dashboard and select your server

1. from embed messages module create an embed message and send it to your server (the message you'll have to select in step 2 basically)

2. from reaction roles module select the embed message you just sent

3. add reactions

4. add roles by clicking on the plus signs right next to the reactions you added

[native geyser]

to someone else right?

[silk raptor]

Yes to another server

[native geyser]

or do you mean moving it to another server

/vip move bot number

[iron spear]

vote

[native geyser]

#commands

[rotund ice]

I can't see the sign plus

[native geyser]

right next to the emoji you've selected

[rotund ice]

Hooo okay thanks you 😄

[ivory patio]

does probot have custom bot?

[native geyser]

Yes premium tier 2 allows you to change its name and profile picture, to purchase https://probot.io/premium

[agile token]

hello

where can I find the placeholders of a name?

like when someone leveled up, how do you address that person

<@&675070424748654593>

[native geyser]

[user]

variables are mentioned on dashboard

[agile token]

dashboard but where

from that

[native geyser]

welcomer variables are mentioned under welcomer module
leveling system ones are under leveling system

[agile token]

but under leveling system I dont see any

variables

[native geyser]

oh my apologies apparently leveling system ones aren't there anymore

[native geyser]

yup i just checked it they used to be there, i'll talk devs about it

there are these variables available
[user] -> mentions the user
[level] -> shows the level they reached
[user.name] -> shows their name without mentioning

[agile token]

thanks

[native geyser]

yw

[noble pilot]

How to join bot on voicechat

[native geyser]

use /play

[noble pilot]

Thanks

[native geyser]

yw

[noble pilot]

No

No fuction

[native geyser]

you're in a voice channel while using it right?

[noble pilot]

Yes

[native geyser]

and what does the bot reply with to the command

[noble pilot]

What comand sorry im Czech my english is bad

[native geyser]

^

[noble pilot]

Thank you

Us working

[native geyser]

yw

[iron spear]

vote

[native geyser]

i already told you to use #commands channel for it

[broken olive]

how to get credit?

[nova grove]

gif aint playing in one embed

is there a limit to gifs of some type?

[hot notch]

how do i fix the bot no showing image for friend

[timber helm]

<@&675070424748654593>

[timber helm]

https://probot.io/daily
you can also earn credits by voting every 12 hours via https://top.gg/bot/probot/vote

[timber helm]

use the </credits:1> command for people who rank does not display.

[hot notch]

is says balance 0

is there a way to fix

[timber helm]

gifs limited to only 3MB

[timber helm]

its not important rank command should work properly for you now

[trim garnet]

hello

how should i get the emoji id sot that i can put it into the embed message

[quaint sentinel]

Hey @trim garnet,

To use custom emojis in embed messages, first copy the emoji ID, which can be done by following these steps:
Before sending the emoji, hold it in your text box and place a \ before the emoji's name, then send it in Discord. After that, copy what you get and paste it into your embed message field. It should look like this: !pro2

[earnest pelican]

How do i can get rep for my profile??

<@&675070424748654593>

[native geyser]

you currently cant because rep command is temporarily disabled

[floral needle]

does anyone know if it is possible to remove an emoji reaction on a embed post? I accidentally added one on a post that has people reacting to it for roles so I cant just delete the post and I cant get it to remove the emoji.

[native geyser]

you can manually remove it from the message

[floral needle]

i know there is the remove all reactions when you right click but other than that i dont see a way to manually remove it. Im still pretty new to figuring out the inner workings of bots on discord servers

[native geyser]

how many people reacted toi t

[floral needle]

there are 5 other reaction roles in the same message that each have atleast 5 or more people per reaction and i just need a single reaction removed from the message (ive already removed it from the reaction roles message thats attached to the embed message)

[native geyser]

you're on pc right? right click on the message and click on reactions then find the reaction you want to remove then remove people from there one by one

[floral needle]

ok I see now I was just right clicking on the reaction and I needed to access the reactions from the 3 dots in the upper corner on the message itself to access the right reactions menu. Thank you for your help!

[native geyser]

you're welcome

[rain delta]

Hey i have a question

[native geyser]

yes?

[rain delta]

Do i have to pay 5$ every month for 1 year or at the end of the year 60$?

For premium 2

[native geyser]

its 60$ deducted instantly and you'll have a 1 year subscription

[rain delta]

Oke thx

[native geyser]

yw

[nocturne flax]

Do you have a level reset command?

[native geyser]

/reset

[nocturne flax]

Is there a way to reset all member levels at once??

[rain delta]

Uh i cant buy premium 😖😂

[native geyser]

yes with that reset command, if you're on mobile use discord server id number as the target

[native geyser]

any error messages? can you explain what is happening exactly?

[rain delta]

I have a giro card

No debit oder credit card

So i cant buy

[nocturne flax]

Is it possible to initialize all at once with a computer?

[native geyser]

well there isn't really a thing we can do about it, payment methods are listed there

[rain delta]

Yea 😦

[native geyser]

yes by targeting @everyone

[nocturne flax]

Oh.... thank you

[native geyser]

yw

[granite kelp]

hi, what can i do if /rank doesn't work for me on a server? i get rank.png instead everytime

[native geyser]

hi, use /credits command on yourself first then your /rank command issue will be fixed

[granite kelp]

thanks!

[native geyser]

you're welcome

[ocean marsh]

<@&675070424748654593> How customizable is the levelling on this? For example, exp requirements to level, exp gain, exp modifier roles, cooldown on exp gain.

[native geyser]

none of these are customizable

[ocean marsh]

Thanks.

[native geyser]

yw

[oblique halo]

Hi,
My logs are not working on Probot

They are enabled in the panel
Tried turning them off and on and playing around on the panel
All each enabled and have their channel set up
Was all working before a while ago when it stopped randomly (think it was around the time there was an outage for an update)

Thanks! :))

<@&675070424748654593>

[native geyser]

can you kick and reinvite the bot please

[oblique halo]

Will I need to re set everything up or will it retain all of its settings?

[native geyser]

nope everything will be saved (apart from server role settings)

[oblique halo]

Server role settings?

Ohhh you mean the roles the bot has

Yes of course alright I’ll do that now

[native geyser]

yes

[oblique halo]

Seems to have fixed it

Thankyou

Have a nice day

[native geyser]

likewise ^^

[nova grove]

oh alr ty

[next abyss]

How can i do a bot that is a copy of the probot ?

<@&675070424748654593>

[native geyser]

probot is not open source so

[next abyss]

There's servers that have a bot , he's a copy of the probot , my mate told me its probot prime . Is that true ?

[native geyser]

probot prime is one of our paid versions so i do believe it can be true

it contains all the features public bot has

[spiral echo]

One question has the bot been offline lately?

[native geyser]

nope

[bright relic]

Hi

@native geyser

[native geyser]

you can ask your question right away

[bright relic]

Ok

[spiral echo]

I asked cuz some Members dont get Level roles

[bright relic]

How i can change the chance of awnser ?

@native geyser

[native geyser]

can you make sure your members reach both text and voice target levels

[native geyser]

i do believe you might get an easier help in your own language since i'm not sure what you try to mean by 'chance of answer'

[bright relic]

@native geyser
Im iranian and there is no ir support

[native geyser]

#support-int

we have Persian support

[bright relic]

Are u sure about it ?

[spiral echo]

I mean that our members don't get the role even though they got the role. I'm sorry if I worded it so stupidly.

[native geyser]

dont get the role even if they get the role? wdym

[bright relic]

Thats italian

[native geyser]

Persian is included there as well

[spiral echo]

No they reach the level and dont get the role

[bright relic]

I should mention someone?@native geyser

[native geyser]

check the bots perms then please and make sure its role is located above the reward roles, it should be permission issues in this case

[native geyser]

you can if you want, check the channel description to see the responsible person

[spiral echo]

The Bot is above the reward roles. I'm just looking if there's something with the perms

[native geyser]

do the reward roles have any kind of manage permissions?

[spiral echo]

Doesn't think so

[native geyser]

is your rewards set for voice only by any chance

[spiral echo]

Idk there just for mainchat or sth like that

[native geyser]

check please

[spiral echo]

I can't i'm just an Developer

I ask an Admin

[bright relic]

@native geyser please show me the iranian supporter i cant find any

[native geyser]

i mentioned him for you

[bright relic]

Thanks

[native geyser]

yw

[bright relic]

This server needs more than 1 Persian supporter @native geyser

[left pewter]

Can i change nicknames colors

Without using rules

[native geyser]

no roles are needed

[left pewter]

I didnt get that

So i can change nicknames colors by what

[native geyser]

with roles

also do you want to know how it works in discord or are you asking for probot

like /colors command

[left pewter]

Thanks brother im gonna try it

[spiral echo]

We've changed that, if it still doesn't work I'll get back to you

[native geyser]

alright

[spiral echo]

Thx for help

[left pewter]

Can i make a hidden role

[native geyser]

since we do not offer discord related support i believe you can find your answers on discord articles

[left pewter]

Thx bro

[native geyser]

np

[cunning trail]

Hi

Why i can’t play music with links ?

[summer heron]

Hi can I see my transfer list

[sage flint]

i guess you try to use YouTube link right?

[sage flint]

https://probot.io/transactions

[dark hill]

Is there a way i can blacklist discord server invites?

[cunning trail]

Probot says :

[sage flint]

Yup, go to Probot dashboard https://probot.io/dashboard, choose your server, then go to "Automod" module and in "Discord Invites" section choose "Delete message"

[sage flint]

We no longer support YouTube links due to Discord and YouTube policies. You need to put song name or SoundCloud link

[cunning trail]

Ok thank you

[sage flint]

you welcome

[nocturne flax]

how to change the bot's prefix

[timber helm]

<@&675070424748654593>

[copper swan]

prefix has been removed, only slash commands works now

[abstract haven]

hi, how do u make the bot join ur vocal channel?

the command "/play" doesnt make it join

[native geyser]

what does play command make the bot respond with

[abstract haven]

just adds a music to the queue

[native geyser]

give the bot perms to join your channel

[abstract haven]

it has admin perms

[abstract haven]

it probably is in a hidden channel ? possibly

is there any command to make it leave

[native geyser]

then try /stop then /play again

[native geyser]

if it has admin the bot can see and join it anyway

[abstract haven]

/stop and /play didnt work, yes it has admin

[native geyser]

in that case i believe kicking and reinviting the bot to your server should fix it (your dashboard settings wont be lost)

[abstract haven]

alr ill try

[tough grotto]

hey there! I have a similar question to Flooderso earlier. ProBot stopped rewarding roles to my server members when they reach the text or voice level i set rewards for. Can i post a few pictures to help explain my situation?

[native geyser]

yes go ahead

[glass nebula]

Jea

[tough grotto]

My rewards list - I have a reward for both voice and text because i want the role to be rewarded if they reach a level in voice or text. I feel like if i did that in one line item, it would mean they had to be that level in both voice and text, so i wanted to split that up.

My role list - Probot is obviously above all the other roles that its rewarding.

Not sure why it stopped working. What do you see that's wrong?

[native geyser]

even if you set it to voice only probot still requires members to gain text xp so that it can update stats and give required roles

so ask your members to send a message and gain text xp and let me know if the bot gives the role or not

(please do confirm that they gained text xp though)

[tough grotto]

This has been happening for a while, so i believe everyone I know of has sent text messages as well. they all have some text xp

I saw you mention this earlier

do the reward roles have any kind of manage permissions?

I think some of the roles i'm rewarding have manage permissions. is that an issue?

[native geyser]

yes it is an issue, the bot avoids giving reaction roles/autoroles/level reward roles if the roles have manage permissions to protect your server

[tough grotto]

i see i see. is there a list specifically of the permissions that cause an issue, or is it literally anything that has the word "manage" in it?

[native geyser]

anything that has manage in it + administrator permission (it already grants everything so)

[tough grotto]

ok perfect. i'll go through and remove all manage permissions from those roles. I'll come back if there's still problems. Thank you so much!

[native geyser]

alrighty

[tough grotto]

is there documentation on the website about this rule? or anywhere else i could look?

[native geyser]

in automod module it is mentioned

[fiery cape]

just got probot, learning to use it. it deleted whole bunch of my vc. can anyone tell me whats going on and is it possible to get them back without having to set up everything again?

[native geyser]

hi i believe temporary channels feature was set on dashboard check it out please

apart from that the bot does not delete any kind of channels neither by on its own or by command

[fiery cape]

yah i was messing with it earlier, but why would a temp channel remove my own vc?

[native geyser]

because that channel is set as a temporary voice channel

when nobody is in it it'll be deleted thats how the feature works

[fiery cape]

i see

thx

[native geyser]

yw

[fiery cape]

is there a way to reverse the damage...

[native geyser]

not possible

[fiery cape]

welp then, thx

[native geyser]

np

[formal hollow]

So I've set up probot to post an image whenever someone joins the server, thing is... it doesn't...at all

[native geyser]

can i see your settings please

dashboard -> welcomer settings

[formal hollow]

I can't seem to see a welcomer setting, only the "Welcome & goodbye" option

[spiral oasis]

Am I the only one where the dashboard doesn't load?

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[native geyser]

thats it can you show me a screenshot of it

[native geyser]

can you clear your cache and try again please website seems to be fine for me

[spiral oasis]

Sure, multiple times. I even tried on a different browser or phone and still the same thing

[formal hollow]

Sorry, not all of it could fit in

[native geyser]

thats weird let me ask devs about it, what is your region btw it might be about that too

[native geyser]

what is your image format and how big is it

[spiral oasis]

Poland

[formal hollow]

Hang on, let me check

[spiral oasis]

Right now im received 522 Cloudflare error

[native geyser]

oh i see there might be a host issue in that case

i'll report to devs should be fixed soon

[spiral oasis]

thanks 🙂

[native geyser]

yw apologies for the inconvenience

[formal hollow]

It's a Jpeg with a resolution of 2528 X 1198

Is the image too big?

[native geyser]

jpeg isn't supported, only png and jpg are

and make sure its not bigger than 3mb

[formal hollow]

Thank you very much, I'll give it a try!

[native geyser]

alrighty if there isn't any discord server permission issues it should work once you fix the image

[sage flint]

już działa jak coś

[raven flint]

Is probot website down rn?

[native geyser]

there seems to be a general issue we're investigating

[raven flint]

😭

It always goes down when i wanna use it XD

aight thank you for the info

[native geyser]

np

[gritty scaffold]

how change prefix if theres a Option to change it

[native geyser]

prefix has been removed so you can no longer change it

[prisma kelp]

Bug 🙂

[abstract moat]

How to get Probot to play a spotify playlist?

[quaint sentinel]

hey, we don't support spotify yet
For the time being, we only support music names and Bandcamp and Viemo links.

[jagged barn]

does this happen in the Phillipines as well?

[copper swan]

<@&675070424748654593> ^

[copper swan]

general issue, should be fixed now

[jolly oasis]

for some reason after a while whenever I play a long song, whenever I use the now_playing command probot says no music is playing after a while, im like 4 hours into a song right now and probot is playing the song but won't show what song it's playing

[copper swan]

does it happen only when you play that long sound?

[jolly oasis]

nah, I've played multiple and it does the same thing

i have a few screenshots

[copper swan]

kick the bot and re-invite it then check if it solves the issue

[jolly oasis]

I don't own the server it's in

[copper swan]

you can ask the owner

or just try in another server

[jolly oasis]

I can still hear the music just fine so Ill worry abt it later

thx for the help tho

[copper swan]

you're welcome

[hallow robin]

#help

How can I change my password with out knowing the before one (discord)

[split needle]

not related to the bot in here

[timber helm]

<@&675070424748654593>

1 ~ Go to server settings -> Roles.
2 ~ Add numbered roles like the picture below.
3 ~ Save and you're good to go.
https://i8.ae/7hM2w

Now you are ready to use these colors.

</colors:1>
Shows the colors list

</color:1> number
Choose/change your color in the server.

to remove your current color: </color:1> 0

[wary fog]

why is it that when i try to play music with probot and copy the link of the song it doesn't play?

[timber helm]

youtube links is no longer supported either you can use the songs name or a soundcloud link

[nocturne flax]

Hey my dashboard isn’t loading again ?

[wary fog]

would it work with spotify?

[timber helm]

spotify isn't supported yet

[timber helm]

use another browser

[wary fog]

aight thanks

[timber helm]

My pleasure

[nocturne flax]

So it’s the browser that is causing it to glitch out again ?

[timber helm]

if it’s a problem from your browser try on another device

[nocturne flax]

I don’t have discord on another device, so your saying I should use my phone or something to access that feature ?

[timber helm]

if your second browser can’t load the ProBot https://probot.io/dashboard, yes, just use another browser from another device

and no need to install the discord app

[nocturne flax]

Well it’s be fine before and probot is working on my server I just need to make changes to how it runs on my server, it’s also a bit mental as it messed up a few weeks ago so it’s probably something on your end, as the other bots I’m using are working fine.

[nocturne flax]

That’s really helpful

[timber helm]

use the </credits:1> command for people who (profile/rank) does not display.
or change the profile background from https://probot.io/store/profile

[sharp orchid]

</credits:1>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[timber helm]

in your server ^^

if the rank card didn’t display with you use </credit:1> command for people who (rank) does not display.

[sharp orchid]

I'm sorry could you Clarify how to see this persons level? With an example

[fickle stump]

Hi

[timber helm]

1- firstly use /credit his ID or mention for this user.
2-the /profile his ID or mention command should work properly for you now.

[timber helm]

hello, how may i help you?

[jagged barn]

Is the dashboard working? 'cause mine didn't

[timber helm]

it’s working with me properly, try another device or browser.

[jagged barn]

i've done that in my mobile phone, doesn't work too

same goes with microsoft edge

[timber helm]

if it doesnt work try a vpn or changing networks

[jagged barn]

VPN(opera GX feat.) trick worked thank you so much

[timber helm]

My pleasure

try changing your rank card from : https://probot.io/store/rank
then use the command again.

no need to be an admin on this server, it’s your ProBot profile settings, try it.

[hazy geyser]

Hi been using Probot for two years and not sure if they added it but does Probot now allow to mention roles in your server in embbeded messages and if so how ?

[timber helm]

hello, embed messages variables
text ~ creates a hyperlink
<@user_id> ~ mentions a specific user using his id
<#channel_id> ~ mentions a specific channel using its id
<@&role_id> ~ mentions a specific role using its id

[hazy geyser]

Awesome I assume Probot hasnt added the ability to use server emotes both static and animated?

[timber helm]

send \:emoji_name: anywhere in your server, copy & paste the emoji id which comes up in the embed message.

[quasi moth]

why doesnt the music thing work

😦

[timber helm]

maybe you’re trying to use YouTube links, youtube links is no longer supported, use soundcloud links or songs name.

[quasi moth]

but i cant hear it thats the problem

[timber helm]

try disconnecting the bot by using
</stop:1> command then order it to play again

[quasi moth]

ok

still doesnt work 😭 sorry for being annoying

[timber helm]

nw nw, check audio output and volume setting on the bot's profile while in voice channel ,also check if you've muted the bot in the server or on yourside or you're deafen.

[quasi moth]

i dont know why but its not working even after i checked

[timber helm]

if that doesn’t work with you, try kick and re-invite the bot.

[quasi moth]

ok

[timber helm]

you should fix your connection (RTC Connection) ^^

[quasi moth]

how do i do that? i forgot

[timber helm]

try restarting your discord app, then make sure you are successfully connected to the voice channel.

[quasi moth]

im not on the app rn
im on the website

[timber helm]

alright, restart your browser👍.

[quasi moth]

thank you for all this help

[timber helm]

My pleasure

[iron ember]

How to fix ? =/

[timber helm]

use </credit:1> command for people who (rank) does not display.

[iron ember]

EchoSox 💳 Guthaben ist $0.

? 😄

[timber helm]

its not important rank command should work properly for you now

[iron ember]

oh bruh, thx 🙂

[timber helm]

My pleasure

[hoary bison]

Is something going on with the probot.io domain atm? It wont load when im trying to get on the dashboard.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[heady night]

Are we allowed to play music that contains swear words in the music voice channel?

[analog cedar]

I cannot acces the probot dashboard

[frozen pilot]

reported to devs

ty for ur report

[radiant wren]

Hello. When ProBot was able to use custom prefixes, we could use youtube links to play music. Now with the new / commands, it says "Not supported provider, please search for song name instead". Is this quality of life feature going to be fix later on in the future?

[split needle]

it is a change to follow with the new policy so not a bug or issue to fix

[radiant wren]

Okay thanks for replying. It sucks how useful it was to copy and paste links hehe. We'll adapt to it. Thanks once again have a nice day

[split needle]

you can still use links from some supported providers like soundcloud, vimeo or bandcamp

[radiant wren]

I'll check it out thanks

[hazy geyser]

Hi it doesnt work with animated emotes?

[nocturne flax]

Look I’m not even able to log out of the probot dashboard, could I actually get some help ?

[stray delta]

i have a question am i able to give myself credits so i'm richer

[native geyser]

it does but you'll need nitro

[native geyser]

what happens when you click on log out button?

[native geyser]

no

[hazy geyser]

I have nitro

[native geyser]

then it works if done properly

[hazy geyser]

!check

[native geyser]

also make sure the emoji is in the server you're making the bot use

[hazy geyser]

This isn proper way?

[hazy geyser]

It is

[native geyser]

can you copy paste this message here please

[hazy geyser]

:5fb64e2226a84749b74eb65ef8c7139e:

[native geyser]

invite me to your server in dms please so i can check it out

i believe the id you're getting belongs to an emoji that is not in your server despite the emojis are essentially the same

[hazy geyser]

ll

[hazy geyser]

I double checked that already but will invite you now Ru

[native geyser]

✅

[runic ice]

Hello, I use the rank system on my Discord and I have the problem there that some people only load a broken image file when they want to query their ranking.

[native geyser]

hi, ask those people to run /credits command and it'll be fixed

[runic ice]

The application is not responding people get as feedback

[native geyser]

can you make sure you haven't set any limits for credits command on dashboard (enabled/disabled roles or channels for credits command is what you should be looking for)

[nocturne flax]

Hey I’m trying to use /clear to clear messages in a chat , it worked for 500 messages but after that it keeps saying 0 cleared

[native geyser]

discord doesn't allow bots to delete messages that are older than 2 weeks

[runic ice]

I didn't change anything for the credits command

[native geyser]

are you able to use /credits command on them it should fix the issue too

[nocturne flax]

i've a question
did u change the prefix of the bot from " # " to " / "or it has a relation with the discord updates and i should fix it on the bot's website??

[native geyser]

prefix has been removed only slash commands are available now

[nocturne flax]

o

anyways thanks

[native geyser]

yw

[nocturne flax]

how to play a music on loop?

[runic ice]

Ok thanks works now

[native geyser]

use /repeat

[nocturne flax]

you're a life saver

[runic ice]

Is there a reason why the error occurs?

[native geyser]

i'm not entirely sure

[nocturne flax]

I can not press the log out button

[celest hedge]

anyone else getting really poor audio quality lately

[native geyser]

can you show me the screen you're having

[celest hedge]

constantly stopping and lagging

[native geyser]

can you check the bots ping when it happens

[celest hedge]

sure, how does one do that

[nocturne flax]

Sure shall I post it here ?

[native geyser]

yes

[native geyser]

/ping

[native geyser]

clear your cache and try again, try a different browser can fix it too

[nocturne flax]

Cache ?

[native geyser]

yes browser cache

[modern veldt]

hey guys, bot is servermuted, how to unmute it, i dont have discord admin role

[native geyser]

ask someone who has perms to unmute it

[modern veldt]

okay thanks.

[native geyser]

yw

[nocturne flax]

Logging in with a different browser won’t work either

[native geyser]

how long have you been having this issue for

[nocturne flax]

A few hours

[nocturne flax]

Probably like 18 hours

Happened a few days ago as well but then fixed its self

[native geyser]

there was a website issue that happened around that time, which didn't effect all the people but you seem to be one of those who got affected let me deliver your id to devs so they can fix the issue (i can't really tell how long it's gonna take to fix it)

[nocturne flax]

Thank you so much

[native geyser]

you're welcome

[ornate sand]

Hi

I need help

[native geyser]

yes?

[wicked breach]

i need help about dicord can you help me

[native geyser]

we only offer support for probot, not discord

[wicked breach]

ok

[agile plank]

hey someone can help me please?

[native geyser]

yes?

[agile plank]

the users can't use the bot's commands @native geyser

[native geyser]

give them slash commands permission

[agile plank]

sorry, where?

[native geyser]

slash commands permission for their role, its a discord permission

[agile plank]

they have it @native geyser

[native geyser]

in that case check channel permissions too it might be disabled there

[agile plank]

have it too

[native geyser]

also check integrations tab too, the issue might related to bot not being integrated

[native geyser]

can you invite me to your server in dms please so i can check it out

[signal kindle]

@native geyser hi just a quick question why is some members from our server only getting .png file when trying to check rank on level system, and everyone else works fine ?

[trim sable]

hello
why when pro bot send the Gift it looks like this

[native geyser]

not sure what it exactly happens but using /credits command on those people fixes the issue

[native geyser]

for everyone or only for you?

[trim sable]

everyone

[native geyser]

how big is the gif

[trim sable]

this one

[native geyser]

8mb, as far as i know 3mb is the limit

[signal kindle]

thank you my friend that has worked 🙂

[native geyser]

you're welcome ^^

[trim sable]

okay i will try

tysm

[native geyser]

yw ^^

[wicked trench]

why does my /rank do this for some users but works perfectly fine for others?

[native geyser]

whoever having issues with it should use /credits command on themselves it fixes the issue

[hollow moss]

Hey I have a little problem when I am in a channel on the server and want to listen to music with the bot but then it doesn't come into the channel and it doesn't respond to me either, but when I am on the server admin it responds absolutely normal? Does anyone happen to know what.

[native geyser]

ask the server admins to give you slash commands permission

[hollow moss]

I have the slash commands permission

[native geyser]

then the bot is going to respond to your command when you use the command properly

could you tell me the response

[hollow moss]

I found something there and if I have a different rank on the server then it no longer works

[wicked trench]

it says "application did not respond"

[nocturne flax]

if i buy tiktok coins with credits its legal or iilegal

[grizzled jolt]

Wassup i just saw you can add Reasons in the Dashboard for warning,kicking,banning and so on and i was wondering how this is working because if im adding a reason for example on ban like "Racism 1 Week ban" its not showing up on /ban or how is this working

[native geyser]

Can you elaborate

[native geyser]

You can use the command on them tpl it should also work

[native geyser]

It's not supported in any means so it can not be considered as legal

[native geyser]

It works the same way for all but I'll use ban command as an example, for on dashboard for ban command there is a section saying 'the action to be done if the reason isn't specified', there are two options one allows you to just ban them for a specific time while the other one allows you to set reasons, when you set reasons if you use /ban command without specifying a reason (just /ban @native geyser for example) the bot will show you the list that was set on dashboard for you to select a reason from

[hollow moss]

If I only had the rank to play music on the server, it worked, but if I had another rank it didn't work anymore

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[grizzled jolt]

Oh damn aight thanks i was just confused cuz it was not showing up while i was in the command line and pressing tab. Thanks ! Finally a dc bot support who can solve my issues 👍🏼

[native geyser]

You're welcome

[native geyser]

Without having that role are you able to see the commands list

[hollow moss]

Without then rang to play music not

[native geyser]

Are you able to see the commands list without having that role

Please answer so I can solve your issue

[hollow moss]

Without the rank I don't see the Commands list

[native geyser]

It's because you don't have 'use application commands' permission

Ask your server admins to give you permission, it's not a bot related issue

[hollow moss]

Ok, I'll clarify that, thanks 😄

[native geyser]

You're welcome

[mossy quartz]

We've been playing around with the ranking system and the RANK command in our server and it looks like some users return a blank .png instead of the expected results page. For my account "larson" im able to return some users stats, but not others -- same occurs for others trying this in theserver. Thoughts? Do we just need to do /credits ? can i force /credits for everyones account?

[native geyser]

The command can only be used one by one, you can either make an announcement and tell people to use the command for themselves if they're having the issue or you can use the command on everyone one by one, which would take a lot of time

[mossy quartz]

Thanks! Is there any root cause for the issue? Just trying to think about new users vs existing user so we can keep them informed

[native geyser]

not sure why its happening but its kind of a global issue, i'm assuming it mostly effects those who are new to probot

[mossy quartz]

Sounds good - if you need any help with testing just holler. More than happy to produce logs / new accounts 👍🏻👍🏻

[native geyser]

much appreciated

[cloud cloak]

I put the 'warnings' before mass pings off in the dashboard automod section. Still though i get a warning before a mass ping. Put my role also in "ignored roles" any clue on why this might be happening? Thanks!

[copper swan]

<@&675070424748654593> ^

[copper swan]

You have a few screenshots of your dashboard settings?

[cloud cloak]

absolutely! There you go :p it's in dutch. You'll probably understand tho. As you can see on the second ss. The role "leader" should be ignored, thats the highest role in my server which i own.

[misty beacon]

how do i make it where it gives the muted role for people who are muted?

<@&675070424748654593>

[sage flint]

you didn't select any actions with mass mention

[sage flint]

you mean how to turn on logs for mutes?

[misty beacon]

no

like

i want

muted users to get

[cloud cloak]

So it shouldnt do anything, right?

[misty beacon]

a muted role

and all other roles they have are removed until the end of their mute

[sage flint]

yup

[cloud cloak]

Still warns me before i send a mass ping somehow. Thats why im here 😅

[sage flint]

its not possible, mute command only gives Muted role and remove it when time is over

[misty beacon]

.