support-en

[timid jewel]

glad to help, have a great one!

[past pine]

you too

[turbid minnow]

does xp count in voice's text channel?

[native geyser]

yes it should

[thorny radish]

yo, im trynna set up reaction roles, but when i actually try assigning a role to the reaction no roles show up on the list

[primal coral]

<@&675070424748654593>..

[native geyser]

drag the bots role above other roles

[thorny radish]

the bots role is above the roles that im trynna assign but they still dont show up

[native geyser]

there might be bug with discord order make a change -> save -> drag the bots role all the way up again -> save -> refresh your page

[balmy shell]

Hey kings, anyone know if I can change the amount of pinged users required to trigger a mass mention warning? 5 is a bit low

[native geyser]

not possible unfortunately

[balmy shell]

alright, thanks anyway mate

[pale hearth]

<@&675070424748654593> can u help me with #points?

[timid jewel]

sure

what is the problem.

[pale hearth]

how to set up so that points could issue certain roles? Or are there only roles from senior administration who have admin rights?

Sorry for english. Im russian. They don't know it.

[timid jewel]

unfortunately thats not possible.

[pale hearth]

and who can give prints then?

[timid jewel]

go for dashboard
https://probot.io/dashboard
move to utility section
click on edit for /points command

add the roles that you want to manage the points and save settings

[pale hearth]

And what is the functionality in anti-raid and VIP protection?

[timid jewel]

Vip protection is Prevents potential nukes, and protect your server against everything

What is Anti-Raid?

NOTE: This feature is only available for VIP bots. (Prime and Premium)
This feature will automatically deal with server raiders, and it is even customizable.

How can I set it up?

1 - Select the minimum age for potential raiders. (Example: 2 months)
2 - Select the minimum amount of potential raiders. (Example: 10)
3 - Select the time that the bot will start the anti-raid. (Example: 1 minute)

So now, if 10 accounts join in the span of 1 minute and all of them are under 2 months old, the anti-raid will start.

4 - Select the punishment for the potential raiders.

You can even send a warning message for server staff so they can notice.

https://imgur.com/c1VsjiK

[jovial jewel]

is there a xp booster?

[timid jewel]

unfortunately not yet.

[jovial jewel]

also no way to combine text lvl and voice lvl into one level right

[primal coral]

<@&675070424748654593>..

[timid jewel]

no we dont have the feature but you can suggest #573053418017521664

[pale hearth]

@timid jewel can you show vip protection?

[chrome junco]

So I am trying to subscribe to tier 2 and it says i need to invite the premium bot. Where do i do that

[ebon viper]

how to find the page number?

[timid jewel]

https://probot.io/premium/manage

[timid jewel]

which page

can you explain more?

[ebon viper]

I need to see the top by activity on the server, namely by text, for this I need a page number

help pls

[timid jewel]

you can write
#top text 1
to see page number 1 for text
and
#top voice 1
to see page number 1 for voice

if you want to change the page write another number like 2

[chrome junco]

i did that and its not showing up

[timid jewel]

have you bought a premium yet?

[chrome junco]

i just tried to. Do i need to add money or can i just pay with my card?

Tier one is highlighted blue the others are grey does that mean i can only get tier1?

[timid jewel]

no you can get both

do you need prime or premium

prime is tier 1 and premium is tier 2

[chrome junco]

I need what ever it takes to be able to change avatar and access to utilize the bot to the fullest

[ebon viper]

@timid jewel

[timid jewel]

so its tier 2

10$ monthly

[timid jewel]

go to dashboard and enable the utility module

https://probot.io/dashboard

[chrome junco]

i went through the purchasing process but nothing happened.

[timid jewel]

have you get this page?

[chrome junco]

did that

[timid jewel]

okay wait a little bit

[chrome junco]

ahh okay

[ebon viper]

can you take a screenshot of where to find the service module

@timid jewel

[timid jewel]

its disabled for you just click on it

[ebon viper]

I have it enabled but it still doesn't work.

[nocturne flax]

umm

I need help

[timid jewel]

can I have screenshot of your /top settings command

[timid jewel]

how can I help u

[nocturne flax]

It keeps saying this

[brazen python]

Hey, sorry to bother. I just need a quick question about /play command. I tried to play via link and also search for some songs but always comes the same msg: The application did not respond. What can I do ?

[nocturne flax]

@timid jewel it keeps saying this for me

Why does it say this

Can someone help

<@&675070424748654593>

[nocturne flax]

do u still face this issue ?

[brazen python]

Yes I do, but found out that #play is working but /play is not

[nocturne flax]

you may be claiming daily from multiple devices or someone using your internet maybe claiming it too which may cause this error
to fix it only claim daily from 1 account.

[nocturne flax]

try kicking the bot and re-inviting it.

[native geyser]

you cant use multiple accounts
you cant use multiple devices

[native geyser]

what is the bot replying with to /play command

[nocturne flax]

imma go.

[brazen python]

My dumb ass did not think of this solution 😄 thank you

[steep notch]

I need help at this

[native geyser]

you cant use multiple accounts
you cant use multiple devices

to claim daily

[steep notch]

I didn't use multiple accounts

[native geyser]

i also mentioned that using multiple devices can cause the issue too

[steep notch]

bruh ok

but I don't use multiple device

I only have a mobile

[native geyser]

log off from dashboard and also click on 'log off from all devices' then wait for 24 hours and try again

[steep notch]

ok

btw @native geyser not only me is having these probelms

Look at #chat-en

[native geyser]

vote issue is a lot different than daily issue

[steep notch]

I have issues with vote too

[native geyser]

is it saying bad vote request?

[steep notch]

Yes

[native geyser]

well its due to using multiple accounts so

[steep notch]

Ok

[foggy cradle]

Am I able to apply as Proofreader?

[native geyser]

we're currently not looking for more people

[native osprey]

does probot have reaction roles?

[nocturne flax]

<@&675070424748654593> Hello how did i use the /24/7 it’s dont work ;-;

[native geyser]

Yes it does
https://probot.io/dashboard -> reaction roles module

[native geyser]

Hi, 24/7 is for premium only

[nocturne flax]

Oh ok tkt

[native osprey]

With reaction roles
Can i make it so they can only have 1 role?
And if they react on another, it’ll remove previous role and give the role they click the second time

[calm hollow]

<@&675070424748654593> .

[junior orbit]

To be Frank that's not a thing in the reaction roles, unlike the leveling system which does that

[velvet gulch]

Can someone help me understand why ProBot is constantly going down?

[calm hollow]

<@&675070424748654593> .

@velvet gulchhow so?

@nocturne flaxyou cant create a whole server with probot
heres the commands https://probot.io/commands
heres the dashboard https://probot.io/dashboard

as i said you cant do such thing with probot it only helps you moderating your server

?

can i help you ?

hmm?

you should probably use #support-ar

ok then how could i help you?

[calm hollow]

..

@nocturne flax ..

#chat-ar ..

[nocturne flax]

#role @rough tendon only

[lean badger]

:white_check_mark: Changed roles for Farisx67, +Only Arabic

[nocturne flax]

#role @rough tendon only

can i help you ? @nocturne flax

[fringe pagoda]

Hello there for some reason our server premium bot became offline

could anybody help ?

[nocturne flax]

What are the advantages of the bot?

@nocturne flax

@crude estuary

[crude estuary]

maybe the bot ended

[crude estuary]

check it through > https://probot.io/dashboard

[nocturne flax]

Thank you

[crude estuary]

yw

[velvet gulch]

Keep getting lags when we are putting commands in for moderation.
Do /ping and if times out.

Happens quite regularly

[fringe pagoda]

Alright thank you !

[uncut wadi]

<@&675070424748654593>

I was trying to make a command to moderate submissions in my server for an event.

Is there anyone who can help me in the process of how to make a command so the bot sends the image first for moderators and after it's verified, it shows up at the submissions chat with the name of the person who submitted?

Is this doable with Probot?

[calm hollow]

<@&675070424748654593> .

[split needle]

It's been happening lately and we haven't know the cause
May take a long while before it's being figured and fixed

[split needle]

Not possible

[uncut wadi]

K, thank you either way

[nocturne flax]

<@&675070424748654593>

I am currently having a problem with ProBot listing Mod actions / Logs in the Dashboard.

The logs show in the designated Discord channel but are not showing within the ProBot Dashboard.

Is this a bug or have I missed something?

[calm hollow]

<@&675070424748654593>

[calm hollow]

Logs are meant to show in discord channels not in probots dashboard is that your problem?

[nocturne flax]

is there a way to make them show in the "Mod Actions" section of the Dashboard?

[calm hollow]

Nope mod actions only shows you (moderators actions) bans , mutes eta

[nocturne flax]

it still doesnt seem to be showing that, that is my problem. how would i fix that?

[calm hollow]

@nocturne flax did you use the command?

[nocturne flax]

I did not set the bot up, so i am unsure. but for clarification what command would that command be?

[calm hollow]

/ban , /mute

[nocturne flax]

yes we have

they have not showed up in the mod actions

[calm hollow]

@nocturne flax that's weird it works on my server can i have a link to your server in my dms?

[nocturne flax]

sadly i cannot, as i do not have the permissions to do so, was just curious if this was a bug or a common issue

[calm hollow]

no it's not Bugged or something i just tried it on my server i used the command (#ban) on a user and it appeared in that section so you guys might have done something wrong 🤷‍♀️@nocturne flax

[nocturne flax]

ill look through it thank you for your time

[calm hollow]

your welcome

[verbal yew]

Seeking a fix for this...
Issue: Name and/or Text on the Welcome Image Tool goes missing. Randomly and repeatedly,
Screenshots: These are just a few examples, but it's occurred more than a few times.
Thank you kindly

[frail gust]

<@&675070424748654593> ^^

[frail gust]

Use these coordinates .

Default coordinates

[verbal yew]

Wonderful, so this could be due to my coordinates being bad?

[frail gust]

yeah maybe , use these are the default coordinates it should fix it

[verbal yew]

Lord knows it's not the first time my coordinates have been wonky 😉

I greatly appreciate your help...

Thank you

[frail gust]

Your welcome

[cunning grail]

Hello

can i know what's the problem?

and get a fix if possible

[calm hollow]

<@&675070424748654593> .

@cunning grail try logging out from your other accounts

[wet fog]

Why i can't claim vote rewards?

<@&675070424748654593>

[cunning grail]

didn't work

[calm hollow]

What does it show you? @wet fog

[calm hollow]

@cunning grail try again after a day

[calm hollow]

You've been blacklisted for using multiple accounts

[wet fog]

Is using multiple accounts out of low?

[calm hollow]

yep

[wet fog]

Ok i didn't know and thx for help

[misty summit]

C

[calm hollow]

#commands /credits

[coral kettle]

Is this where I get supoort

I need help managing pro bot

This is my first time using a bot

[nocturne flax]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[arctic ore]

How do I use spotify with Probot?

[nocturne flax]

Probot does not support spotify

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[errant pelican]

السلام عليكم

[nocturne flax]

#support-ar

[primal coral]

<@&675070424748654593>..

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[primal coral]

You can invite our bot into your server from
https://probot.io/invite
then you can manage your server by our bot from
https://probot.io/dashboard

• Can i help you in a specific thing or you're done?

• ProBot Have many features as Moderating and leveling system and Welcoming Messages and many many more!

[civic crescent]

C

#credit

[quaint sentinel]

use #commands instead please.

[rustic canyon]

Hi, may I ask how these /role disable/enable work?
<@&675070424748654593>

[steep notch]

How many days does it take for a new account to transfer credits?

<@&675070424748654593>

[spring ether]

hello , u can choose role from above to give him prem to use /role and specific role*
by enabling specific role or disable specific role

[spring ether]

1 month

[steep notch]

ok

[blissful meadow]

when am i going to be able to get credits per vote on my new account? <@&675070424748654593>

[spring ether]

u can get it only from 1 account

[blissful meadow]

so I can only get credits from a single account and I can only get the daily rewards with the rest of my accounts?

[spring ether]

vote + daily from 1 account only

[blissful meadow]

Because I tried making 2 new accounts and tried to vote for probot but It kept saying that I have already voted without It giving me any creds

[spring ether]

ye and maybe u will get blacklist doing that

don't use other accounts

[blissful meadow]

alright

tysm

[spring ether]

yw

[opaque raptor]

hi

[spring ether]

how can i help you

[upbeat reef]

Why I can't get credit for the vote

From

[native geyser]

what is the error message

[split prawn]

pls help

everytime i try to vote it says this

[native geyser]

blacklisted from vote due to using multiple accounts

[nocturne flax]

Is there refund for probot premium tire 2

[split prawn]

whats the solution

what can i do

[neat hedge]

even with the proper settings welcome messages are not getting triggered, need help

[calm hollow]

<@&675070424748654593> ..

[split needle]

yes
you can dm @native geyser with your payment method and premium number

[split needle]

if you want provide proof that you're not using multiple accounts to vote, we can check it and remove the blacklist. otherwise, it will just be like that

[split needle]

can you make sure the text message is not too long?
also can I see the image setting at the background tab?

I did not ask you to send the message here

[neat hedge]

i wanted to know if its too long

[split needle]

webp is not a supported file type
try convert it to png or jpg instead

[neat hedge]

changed it

[split needle]

you don't need to send it to me
after changing it, check it again if it works now

[neat hedge]

my bad, sorry

[neat hedge]

the welcome message works perfectly, but the image is not getting added. I reduced the size too and tried

[native geyser]

can i see your image settings

[neat hedge]

Background -> image and file -> jpg

dimensions -> 899 x 899

[native geyser]

how big is it

[neat hedge]

23682 bytes

[native geyser]

i think its way too small try scaling it up a bit

[neat hedge]

scaled to 340 kb still no luck

[slender hornet]

hello

admin

admin

[past walrus]

what language is probot written in?

[calm hollow]

<@&675070424748654593> .

[native geyser]

you can ask your question right away

[native geyser]

are you able to scale it up a bit more?

[native geyser]

probot is not open source so

[past walrus]

but do yk which language it is?

cuz my friend asking me since his python bot doesnt like threads

[native geyser]

no i do not

[past walrus]

aight

[pliant cove]

why sell/buy credits for real currency is against Probot roles

[native geyser]

because it creates a black market

[pliant cove]

and how is that

[native geyser]

besides trading is against discord tos anyway

[pliant cove]

then why you don't add feature to by credits for real currency in your website

[native geyser]

because there is no need
if you're gonna get backgrounds you can in few days
if you're gonna get a bot you can just purchase the bot directly

[pliant cove]

Some people just want to be in the leaderboard

[native geyser]

good luck to them then

[wet quail]

Hi! So we've had this issue with probot not generating usernames upon user join randomly - we are on pro version tier 2. We were recommended by someone to restart it and it temporarily fixed the issue - we have observed it's back again

here's the settings

[native geyser]

weird let me report the issue to devs meanwhile please restart the bot again

[royal tendon]

HI we had a premimum bot. The user has rage quit the server now we cant get the normal one to play music again

Any way it can be removed

[native geyser]

what does the bot reply with to the play command

[royal tendon]

"Another bot is in use for this server"

[native geyser]

have you guys kicked the premium bot

[slim ledge]

i got warned from the probot but idk why

[native geyser]

the warn shows why you were warned

[short meteor]

I have a question

Ruru

[primal coral]

<@&675070424748654593>..

[native geyser]

yes?

[nocturne flax]

Does anyone know how to mute someone automatically if they spam Without typing in the command It automatically does it

[native geyser]

https://probot.io/dashboard -> select your server -> automod

[cold furnace]

How do I change the prefix?

Currently on /

But I want something else, as example #

<@&675070424748654593>

[native geyser]

default prefix is already # you cant change / its slash commands

[cold furnace]

So it says /help

This is normal?

[native geyser]

yes because slash commands

[cold furnace]

Oh so / goes with every bot?

Btw am I even allowed to ping the support role here? Shouldn't I? I'm new here sorry

[native geyser]

you can and / does work with bots that have slash commands installed (most of the big bots do have it)

[cold furnace]

Aight ty!

[native geyser]

yw

[kind rampart]

<@&675070424748654593> Hi! I made some progress on setting up Reaction Roles for my server but then I can't assign roles to the emojis. It has a little message that says "ProBot should be in a role with a higher position" but I gave it all the permissions including admin. I have the roles already created in the server too. Any help is appreciated!

[native geyser]

drag the bots role above other roles

[kind rampart]

Oh I see, thanks so much!

[native geyser]

yw

[native geyser]

hi how can i help you?

[limpid swift]

Hi I was trying to make an edit to a reaction role setup from the dashboard, but I no longer have access to emojis that were once there. We have a language selection channel and use flags for reactions but country flags don't show up anymore. These are the only one's available now... Is there any way to add emojis to probot or to restore previous emojis?

[lyric plover]

How to fix /mute command. It's not working...

Help please

[native geyser]

any error message?

[native geyser]

it'll be fixed soon apologies for the inconvenience

[limpid swift]

No prob. Thank you

[west turtle]

hello i was using the music section of the bot and for some reason it only repeats the same song even tho there are other in the cue

[native geyser]

use /repeat

[west turtle]

omg im so stupid sorry to waste your time

[native geyser]

no worries

[jagged nova]

hey i set my auto role up and its not working

is there something im missing?

[native geyser]

drag the bots role above other roles

[jagged nova]

oh alr thank you ruru

[wet quail]

Thanks Ruru. Hope it get's resolved soon, I do not support idea of restarting it a few times a day 🙂

[native geyser]

yw

https://probot.io/premium

[jagged nova]

um hey ruru one more question my join image is not showing

can you help me out?

[native geyser]

can i see your dashboard welcomer settings please

[jagged nova]

uh sure

[native geyser]

yw

[native geyser]

are you able to zoom out a bit

[jagged nova]

uh i can try

[native geyser]

or just provide me with these
is text enabled
is your image bigger than 3mb
what is your image format

[sage ermine]

Hello, can I play songs on spotify by this bot?

[native geyser]

spotify is currently not supported will be added though

[fervent fulcrum]

i need help

[native geyser]

you can ask your question right away

[fervent fulcrum]

so like the bot isnt working at all

like i do #top

and it doesn’t work

does it need its own role with permission

[native geyser]

use it with slash commands (as /top) and let me know the bot response

currently you cant

because you cant thats why

a way for it isn't made yet

@wet quailcan you let me know if it happens again

[nocturne flax]

My ProBot is on maintenance how can i get it out of maintenance?

[vagrant grail]

idk it happend to me too

[native geyser]

music is being worked on thats why, will be available as soon as possible

[delicate sapphire]

hurry up

yo is it broken for every one ??

[native geyser]

check again please

[delicate sapphire]

aight hold it

still

still broken

[native geyser]

alright let me report back

[delicate sapphire]

aight

??

you back

[native geyser]

waiting on a reply please be patient

[delicate sapphire]

aight

...

[rustic timber]

i keep getting this message

Music is under maintenance, please contact us at the support server.

what should i do??

[delicate sapphire]

wait lads

[native geyser]

read above please

[delicate sapphire]

yeah

dude stop playin league of legends and fix it

[native geyser]

i'm not a developer please be patient

[delicate sapphire]

waitin

[simple plinth]

guys how can i add another language to pro bot please

[native geyser]

you can change its language on dashboard or by using /setlang command

[simple plinth]

thanks bro

[native geyser]

yw

[delicate sapphire]

dont worry wont work anyway

[native geyser]

setlang command is not related to music module also if you dont have any other questions please stop keeping the channel busy

try again now please @delicate sapphire

[delicate sapphire]

okay one sec

it works

[native geyser]

alrighty

[wet quail]

Two people have joined the server since restart and no issues so far

But it's not every other person, it happens at random

[native geyser]

please let us know if it happens again

[wet quail]

Sometimes 5 people join and no issues, sometimes one joins and the next is missing the text

[hardy imp]

Hi

[wet quail]

Sure thing, thanks Ruru

Appreciate your help here.

[native geyser]

yw

[hardy imp]

I have a question

[native geyser]

yes?

[hardy imp]

Who invented the Probot

[native geyser]

Dramex is the main developer

[delicate sapphire]

yo i got a question

[hardy imp]

Ok

[native geyser]

yes?

[delicate sapphire]

who old are u

no offence

[native geyser]

probot related questions only please as its mention in the channel description

[delicate sapphire]

aight

thx for fixing the bot

[wet quail]

Jeez I had a stroke trying to read that. Good night all and thanks for the help once again

[native geyser]

np np

[delicate sapphire]

gd man

[native geyser]

have a good night

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

Hello

[native geyser]

hi how can i help you?

[nocturne flax]

hello, ill like to restore my premium

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[native geyser]

what happened to your premium?

[next night]

I need help/support with the new reaction role feature in the dash board. I have an embed that I wanna use, but when I go into the reaction role menu of the dash board and select my embed to get the emoji I want I can’t find nothing where it says the role I want

[native geyser]

in your server settings drag the bots role above other roles

[nocturne flax]

my account got termed

that was a while back, and ill like to use the remaining of my membership

[native geyser]

in dms can you show me a payment receipt regarding the old bot

[nocturne flax]

sure

dm me, i dont see the option to dm u

requested

@native geyser

[native geyser]

get on my profile and click on send message

i have my dms open

[nocturne flax]

need to be friends...

@native geyser

[native geyser]

open your dms please you can close them when we're done

[nocturne flax]

done

[native geyser]

you should be able to send me a message now

[next night]

Are you replying to me ?

[native geyser]

yes

[trim sundial]

in my server I made a new text channel, but nobody is gaining xp from it, there is a slow mode, but I wouldn't think that would affect it, and I made sure it wasnt a no xp channel

<@&675070424748654593>

[native geyser]

enable utility module on dashboard

[trim sundial]

it is already enabled

[native geyser]

since its also a no-xp channel there isn't a reason for people to not gain any xp

can you ask them to send a message in 2-3 minutes and check again

[trim sundial]

okay

[trim sundial]

its still not working

[native geyser]

invite me to your server in dms please

[trim sundial]

sure

[nocturne flax]

how can i invite the premium bot?

i dont see a link to invite it

[native geyser]

https://probot.io/premium/manage

[nocturne flax]

this is all i see

nvm i see

[tawny iris]

is it possible to get this prompt to not show up at all?

[native geyser]

well you need to own a subscription first

@nocturne flax

[nocturne flax]

i do

i mean i paid

[native geyser]

disable application commands perms on discord

[tawny iris]

how do i do that lol

[native geyser]

you might have gotten website balance check it please click on new subscriptions

[native geyser]

discord settings -> roles

[tawny iris]

will that mean none of the commands will do that tho?

[nocturne flax]

negative, nothing shows....

[ionic flint]

Can I use probot to set up a welcome/verification channel?

[native geyser]

yes

[tawny iris]

oh well

a small sacrafice

[native geyser]

there might be a pending wait for a bit please

[native geyser]

https://probot.io/dashboard -> select your server -> welcomer

[nocturne flax]

hmm been 25 minutes since payment verification

[nocturne flax]

can i dm u my web receipt?

[native geyser]

yes

[native geyser]

apologies fixed the link

[nocturne flax]

open dms plz

[native geyser]

try again

already open

[ionic flint]

I do not see a selection "welcomer"

[native geyser]

did you select your server first

[ionic flint]

Yes

[native geyser]

can you show me what you're seeing on your screen

[nocturne flax]

web receipt sent

[native geyser]

thats it

[ionic flint]

I want to make a channel where they have to react to gain access to the full server.

Verify

[native geyser]

for verification:

1. from embed messages module create an embed message and send it to your server (the message you'll have to select in step 2 basically)

2. from reaction roles module select the embed message you just sent

3. add reactions

4. add roles by clicking on the plus signs right next to the reactions you added

[ionic flint]

Ty

I'll try that

[native geyser]

yw

[jagged nova]

Yo ruru i got everything up in running thanks for the help

[native geyser]

you're welcome ^^

[jagged nova]

Quick question can I make interactives roles with the probot cause mee6 aint working and i tried to ask for help but no one respond

[native geyser]

can you explain what exactly you mean by interactive roles

[jagged nova]

Like in some serves you can have roles set up in a channel and you can click them and it would be added to your roles

[native geyser]

oh reaction roles yeah we do have it

to set it:
Get on https://probot.io/dashboard and select your server

1. from embed messages module create an embed message and send it to your server (the message you'll have to select in step 2 basically)

2. from reaction roles module select the embed message you just sent

3. add reactions

4. add roles by clicking on the plus signs right next to the reactions you added

[jagged nova]

Alr thank you for the help

[native geyser]

yw

[rare pollen]

how do you see the lyrics for the music

what command do i use

[native geyser]

it currently isnt possible will be added though

[lusty apex]

Can I reset a servers xp?

[native geyser]

yes
#reset text all
#reset voice all

[lusty apex]

Thank you

One more thing

How do I get the bot to give roles based on xp?

I don't know the commands for it

[native geyser]

you can do it based on levels
https://probot.io/dashboard -> select your server -> leveling system module

[lusty apex]

So how do I select what levels reward certain roles

[native geyser]

have you checked this yet

[lusty apex]

Yes I have

[native geyser]

on there click on add reward and you'll see the rest

[lusty apex]

OOOH

I'm big dumb

I'm using a phone so I didn't see the other things

Whoops

Thank you homie

[native geyser]

yw

[nocturne flax]

Is there a way I could restart someones levels?

[untold arch]

<@&675070424748654593>

[untold arch]

if you mean reset

#help reset

[lean badger]

**Command: reset**

Reset text/voice/invites/limits xp points for all or specific member.

**Usage:**

/reset [text / voice / invites / limits] [all / user]

**Examples:**

/reset text all
/reset voice all
/reset invites all
/reset text @Dramex
/reset limits @Dramex

[nocturne flax]

mhm

[nocturne flax]

ty

[untold arch]

yw

[nocturne flax]

Hello

[untold arch]

hello, how can i help you?

[nocturne flax]

I need help on welcoming images

For my server

[untold arch]

yeah, what's the problem

[sleek cove]

I need help with image only channel setting

I set a bunch of channels to image only, probot has complete access to them and its role is the highest yet when i or anyone else send a text it just stays there

[nocturne flax]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

Can you please send me a picture of the auto mod panel

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[calm stump]

So for some reason without any tampering at all in the ProBot dashboard (I checked the Control Panel Logs) ProBot changed the syntax from [userName] to [user.name]. I went in and fixed it, but even afterwards it still now only says quite literally “[userName]” instead of saying who leveled up as it did a few days ago. What should I do?

[nocturne flax]

It's [user] not [userName]

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[calm stump]

I set it up as [userName] just a few days ago, what made it work up until just now?

Oh ew no

I’m not using [user], that pings the user

That’s why I’m using [userName]

[nocturne flax]

oh okay i understand now

@calm stump okay could you please try make it "[user.name]" and see if it works?

[calm stump]

Doesn’t seem to be working either. I don’t see it in the Probot variables also

[nocturne flax]

it seems that i can't help you with this as i don't know the solution for this problem right now there is no English Support Available, You have to wait until they come, thank you for your patience

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[hollow slate]

just write it like that [user.name] without any space then save changes

[obsidian isle]

Hey! How do i remove all warnings ? /warn_remove all doesnt do what its supposed to

[steep fiber]

.

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[steep fiber]

.

[obsidian isle]

doesnt work

[steep fiber]

.

[obsidian isle]

returns an error

[nocturne flax]

what does it tells you?

[obsidian isle]

that theres no warningto remove ( cant find warning, you are looking for. - in polish since its set to polish language)

now that i think about it ill try to change it to english

just to be sure

seems to be working fine now, well sorry for bothering then

[nocturne flax]

that's totally okay, if you have anything else i will be more than happy to help you

[obsidian isle]

Thanks ❤️

Oh i've got one more question actually

is there any way to log warnings ?

checking users by /warnings nickname is kinda annoying, we got separate channels for logs, so if it could push notifications about warns there

that would be perfect

its a discord with around 2k people, hard to track all of them ^

[next night]

I put the pro bot role above all my other roles & in the reaction menu it’s still not letting me select a role

[nocturne flax]

unfortunately there is nothing like that

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[obsidian isle]

ouch

thats kinda sad

echhh well, we will have to check warnings by hand then

thanks for replying !

[next night]

This is all I’m seeing

[nocturne flax]

click add reaction then chose an emoji after that u will see + button next to the emoji which you have chosed there you can select the role you want

like this @next night

[nocturne flax]

u welcome, anytime

[unique vault]

What is color number in /color?

[nocturne flax]

could you please try typing this command "/colors"

[unique vault]

it gives me the list of nothing

named '1'

[next night]

I found it

[nocturne flax]

because there is no colors

[unique vault]

How to add them

[nocturne flax]

You have to create roles then name it a number like this:
and give the roles colors
then they will be automatically added to the color list

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[unique vault]

oh that's sound bad

anyways thank you

❤️

[nocturne flax]

you welcome, if you have anything else i will be more than happy to help you

[nocturne flax]

do u have any other questions?

[vivid fog]

How much is premium in Korean won or Philippines peso?

[nocturne flax]

which premium exactly?
tier 1 or tier 2?

[vivid fog]

Both

[next night]

No not at this time

Thx

[unique vault]

How to disable looping music?

do i have to /skip everytime?

[nocturne flax]

this is the monthly and the yearly in dollars you can calculate it and see how much it costs on your currency

[vivid fog]

Ty!

[nocturne flax]

if the loop is already on you can try typing /loop again and it will turns off

[nocturne flax]

you welcome, if you have anything else i will be more than happy to help you

[unique vault]

will the bot react on this command somehow?

[nocturne flax]

can you please explain more?

[unique vault]

i'm typing /loop and bot doesnt respond

[nocturne flax]

first of all do you use slash commands? or the prefix?

[unique vault]

slash

/skip works /loop does not

ok, i've got it

[nocturne flax]

i'm sry i meant /repeat

[unique vault]

yes

[nocturne flax]

try it

[unique vault]

xD

works

[nocturne flax]

yea sry for that

so do u have any other qustions? @unique vault

[unique vault]

Nope, thank you!

[nocturne flax]

you welcome, if you have anything else i will be more than happy to help you.

[bitter glade]

How do I change the prefix of probot?

[nocturne flax]

go to the dashboard then select a server go to server settings and there you can change it:

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[bitter glade]

Ok Thanks

[nocturne flax]

you welcome, if you have anything else i will be more than happy to help you.

[topaz crest]

How do i enable mod logs

Nvm figurred it out

[shell thunder]

hey i wonder why the probot doesnt work from yesterday if any one can help i would be thankful

[sullen prism]

<@&675070424748654593>

[nocturne flax]

it seems that i can't help you with this as i don't know the solution for this problem right now there is no English Support Available, You have to wait until they come, thank you for your patience

[sullen prism]

@nocturne flax ????

[nocturne flax]

What

[nocturne flax]

I did it go check

🙂

[sullen prism]

Nope

[shell thunder]

i will wait and btw i just wonder why the bot is online and doesnt work

[nocturne flax]

To be honest I don’t know because of that you have to wait for the english support thank you for your patience

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[primal coral]

<@&675070424748654593>...

[leaden nymph]

I have an question

When was this bot made?

[primal coral]

how can i help you?
some command is not working or the whole bot

[leaden nymph]

<@&675070424748654593>

[primal coral]

2017

[shell thunder]

thw whole bot with me the daily, profile ,avatar

thats the things i have tried

[leaden nymph]

Who made this bot? <@&675070424748654593>

[primal coral]

Dramex and don't mention again please

[primal coral]

send me a screnshot for your problem

[leaden nymph]

Ok

[primal coral]

or explain it

[shell thunder]

okay wait 1sec

[primal coral]

tyt

[shell thunder]

here as u see using any commands the bot does nothing this is form like 12h idk

[primal coral]

daily is moved to https://probot.io/daily

try profile with slash command and send me a screnshot

[shell thunder]

fine wait

here then how can i solve this ?

[leaden nymph]

How famous is the bot?

[primal coral]

go to https://probot.io/dashboard
and open utlity moudle and others and be sure profile command is not closed at this channel or just turned off

[primal coral]

ProBot is in 7M servers

[leaden nymph]

K thanks

[primal coral]

yw

and we don't say how famous is it

you can tell us

[shell thunder]

okay thanks for helping me

[primal coral]

yw

[shell thunder]

with the utilty on i am still having the same problem

and the bot has the highest role in the server

[nocturne flax]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

@shell thunder the bot is having issues with responding to commands on some servers

[shell thunder]

when will it work or shall i just kick him and add him again

[nocturne flax]

I don’t know to be honest if you want you can kick him and add him again buy on your responsibility cause i don’t know if it will work

Help, how do i remove someones warns.

[primal coral]

<@&675070424748654593>..

[primal coral]

all warns?

[nocturne flax]

specific amount of warns

[primal coral]

use the command with the warn id you can get the warn id from /warnings

[nocturne flax]

wdym

[primal coral]

a specific warn right?

use /warnings(user)

and get the warn id

and remove it by the command

#help removewarn

[lean badger]

**Command: removewarn**

Removes warnings from all members or specific user.

**Aliases:**

#warn_remove, #unwarn

**Usage:**

/removewarn [warnID]
/removewarn [user]
/removewarn all

**Examples:**

/removewarn 56323094912
/removewarn @Dramex
/removewarn all

[fresh zephyr]

Bonjours

[primal coral]

#support-int for french support

[nocturne flax]

I don't find any removewarn

option in the probot commands menu

It doesn

it does not do anything when i do /removewarn

[raven hull]

Hi

i bought a profile avatar with 5000 credits

and my profile is the same

[spring ether]

and make sure u have prem for that

[spring ether]

#support-ar for better support in your language

[wet quail]

@native geyser

[nocturne flax]

@stone cloud How do i remove warning with this probot. normally

Why its not working for me. i have administrator perms. i can warn but i can't unwarn/removewarn

[royal tendon]

yes

[lilac tulip]

Is it ok to sell nitro in exchange of credits?

<@&675070424748654593>

[next abyss]

i have a question

How to redeem A nitro code

[primal coral]

<@&675070424748654593> ...

[primal coral]

i told you how to remove a warn please don't repeat your question my dude.
if its not working send me a screenshot for the bot's respond

[primal coral]

Kick both probot premium and the normal then invite just 1 of them.

[primal coral]

yea , but you can't sell credits for real money

[primal coral]

its nothing-related to probot please ask at #chat-en

[steep notch]

When I send credits to someone it decreases by how much percents? <@&675070424748654593>

like when I send credits to someone it doesn't send the exact Credits

[native geyser]

5% is the tax

[steep notch]

ok

[steep notch]

How can I calculate It?

Like I want to give someone 772

[native geyser]

5% of what you're sending is the tax therefore 95% is what you're gonna be sending

You can use a calculator though the bot already calculates it for you and tells you how much is gonna be sent

[pliant cove]

what does /shuffle do?

[steep notch]

ok I want to send 772 how much do I have to send?

[native geyser]

Shuffles the queue

[native geyser]

Use a calculator please this is no longer a probot related thing

[steep notch]

bruh

[pliant cove]

why if i paused the queue and added other song it resume without me typing the command

[native geyser]

Due to play command being used

[pliant cove]

but i didn't type resume 🙂 maybe i want to add music while its not playing

[native geyser]

Play command was being used before resume command was added, which is quite recently, I do believe it'll be changed

[silent garnet]

Y’a des fr

[split needle]

#support-int

[pliant cove]

also if song has ended well it be deleted from queue? + is there is a repeat for the queue command

[native geyser]

Currently no the repeat command only repeats the current song that is playing

[limpid comet]

Transfering log link pls

[toxic ibex]

how do i invite the Premium pro bot i dont see an inivite

[split needle]

https://probot.io/transactions
you can just find it on the user dashboard on the site

[split needle]

you need to buy it first
https://probot.io/premium

[toxic ibex]

I did tho

[nocturne flax]

<@&675070424748654593> Hi there, I emailed the team 4 days ago and have not had a reply, did I use the right email?

[split needle]

then you should be redirected to the premium manage site unless they messed that up
the link is https://probot.io/premium/manage

[faint fox]

how to buy prime vs credits !

[split needle]

we don't do support in email unless you're looking for another thing

[nocturne flax]

Custom plan I was looking for

[split needle]

click on recharge and select the credit option to recharge your balance with credits, then buy the subscription you want

[nocturne flax]

I emailed [e-mail]

[split needle]

you can dm @native geyser about it instead for now

[nocturne flax]

Thanks, I'll message them 🙂

[faint fox]

when ?

[split needle]

I forgot about this
just click on subscribe and select the credit option

[toxic ibex]

i just get this

[faint fox]

I SELECTED

[faint fox]

me too

[split needle]

you don't have enough credit
not even for 1 month of prime

[faint fox]

c

#credits

i have +600k

[split needle]

did you actually purchased the subscription though?

[split needle]

1 month of prime is 850k credits

[toxic ibex]

i bought monthly via paypal

[faint fox]

that okaay

[split needle]

not sure if this is server issue but maybe wait for a while then refresh the site since if you already gotten the subscription, you will have a role in this server

[toxic ibex]

ok ill check bacj

[ivory yoke]

Hello , did you find out from the developers what is going on with the ANUAL VOICE MUTE DURATION function and why it does not work?

[nocturne flax]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[toxic ibex]

still nothing i bought it twice ?

weird

[magic scaffold]

play is not working

[nocturne flax]

you bought the premium and you didn't recive anything?

[toxic ibex]

exactly yea

[nocturne flax]

in which payment method did you buy the bot with?

[toxic ibex]

paypal

[nocturne flax]

do u user slash commands or the prefix?

[magic scaffold]

yeah

[nocturne flax]

can you please take a screen shot for the recipe

[nocturne flax]

yeah?

[toxic ibex]

i dont have the invire

[magic scaffold]

got it

[nocturne flax]

will first of all thank you for supporting probot by buying the prime version,
second i will mention on of the admin/developers and they will receive your bot as soon as possible

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

oh that's good

[toxic ibex]

thank you

[magic scaffold]

I use the command once its populated then fill in the song block

[nocturne flax]

you welcome, if you have anything else i will be more than happy to help you.

@magic scaffold tell me now if you are using the /play could you please try typing the commend using the prefix
Example "#play"

Why can't i remove someones warn with /warnremove or /unwarn or -removewarn

[nocturne flax]

what does it tells you?

Nothing happends

[magic scaffold]

nothing

when I follow the command block I get

[nocturne flax]

i can only warn but i can't remove one

guys try sending the command using the prefix

example "#removewarn [Id] "

[toxic ibex]

is there a way to cancel the subscription I mean I need to save the money anyway

[nocturne flax]

yes you can cancel it (the bot stops renew) by going to the dashboard ---> Premium ----> Click Menage on the subscription you want to cancel and click on cancel subscription

[magic scaffold]

sorry nothing has changed

[toxic ibex]

I don't even get that page

[split needle]

sorry but did not get any answer from developers so I guess it's intentional or they missed my question
will try to inform them

[split needle]

can you dm @native geyser about it? you can ask for refunds and subscription activation with her and she will sort that out

[split needle]

are you the server owner or have admin permission in that server? if not, as a server admin or owner to go to the server dashboard on the site (https://probot.io/dashboard) select the server, go to the music module, add a role as dj role, save the change, then remove it and save again

[dreamy sundial]

how do i change the prefix?

[split needle]

the command is /warn_remove, not /unwarn
and check if the command is enabled or not on the site

[split needle]

#prefix <new prefix> or you can do so on the site
I recommend to get used to the slash now as discord will force slash to all available bots

[dreamy sundial]

tysm

[toxic ibex]

I dm them thank you

[split needle]

forced one to respond and yes it's a bug
it is being checked by now

[magic scaffold]

Thank you, going to the dash board didn't work. I kicked from server then reinvited.. it's working again!

[ivory yoke]

ty

[reef kettle]

hey guys, the bot is not working for me

can you help

[nocturne flax]

<@&675070424748654593>

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[nocturne flax]

What exactly is not working?

[reef kettle]

support-tr is helping right now sir

[nocturne flax]

Alright

[brave elk]

Auto roles doesn't work ?!

<@&675070424748654593>

[calm hollow]

<@&675070424748654593> .

@brave elk drag the bots role above autorole

[brave elk]

I've fix it, i must disable community rules to enable the auto roles so yea

[calm hollow]

yep they actually have to accept it first so they can get their role you can make a guide or something for it @brave elk

[opal bear]

Hello guys the premium sub not worth for me

but my account paypal notify me the transac

sorry for bad english ^^'

[nocturne flax]

@opal bear What is ur language

[opal bear]

French

i found the "int" chan

i go in ^^

[stone fox]

Hello folks. We have this one user on our server for who probot does not seem to resolve [user.name] and I wonder if you could look into it. I can dm you their ID, username and display name

<@&675070424748654593>

[nocturne flax]

<@&675070424748654593>

[dim saffron]

Hi, is the autorole feature on Probot have delay?

It does not add the roles immediately when a new member joins, and it adds the roles when I manually added a role to a user.

[stone fox]

adding more info to this: It does not resolve the username in the levelup messages, it will resolve it in the output of commands like /rank, /profile and /user

and it works correctly for other users

[primal coral]

<@&675070424748654593>...

[pliant cove]

is there is any way to remove a specified song from the queue?

[primal coral]

@dim saffron
check if this role hasnt any admin perms

[primal coral]

no

@stone fox
try
[userName]

[stone fox]

even if [user.name] works for the other users?

[primal coral]

check the pinned message to see the variables

[dim saffron]

they are not admin roles

they don't have any perms except see channes and read message history

[calm hollow]

<@&675070424748654593> .

@dim saffron is the bots role above the autorole?

[calm hollow]

It only works for cartain members?

[stone fox]

It works on all except this one user

I can't try changing the variable because I can't reach our server owner who has access to the dashboard

[calm hollow]

Changing it won't change anything unless you want to change how it displays users names

[stone fox]

that's what I thought. It seems to me to not be a configuration problem, especially since nobody has touched the dashboard in months

[calm hollow]

Is that certain user we're talking about new to probot or discord in general?

[stone fox]

the user has been on discord for a year, joined our server 14 hours ago at which time Probot had a chance to see them, and leveled to level 3 over the last 14 hrs with the last levelup being less than two hours ago

also ProBot correctly shows their username in commands like /rank

[calm hollow]

does probot show other usernames correctly? Or user.name variable is not working for every one

[dim saffron]

yes

[calm hollow]

do you have community rules on?

[dim saffron]

The autorole works properly, but after I added a role manually

[calm hollow]

How exactly?

[dim saffron]

like Probot did not add the roles after a new member joined, but it added all the auto roles when I added a different role to that new member.

[calm hollow]

.

[dim saffron]

I'm not sure what that is

can you tell me what community rules feature is/

[calm hollow]

when users have to accept rules so they can talk in channels

[gilded turret]

Hello guys

I need help with something pls

[calm hollow]

Sure how can i help

[gilded turret]

How to make that only "role" can use #skip #stop for music

[dim saffron]

oh yeah

It is enabled

[calm hollow]

You can add a dj role https://probot.io/dashboard > music > dj roles section @gilded turret

[gilded turret]

Oh

[calm hollow]

@dim saffron that's probably why they get their role when you add a role for them

@gilded turret but they can use music commands as well

Others can't

[gilded turret]

In my own server right?

[calm hollow]

yep

[dim saffron]

hmm but the auto roles are needed so the members can chat

I guess it does not add the roles even after the member accepts the rules

[calm hollow]

If you want them to use #stop / skip only do the following
Head to https://probot.io/dashboard > select your server > music > edit (stop/skip) commands and add an enabled role

@gilded turret

@dim saffron it should tho

Unless the bot doesn't have perms or its role is under the autorole

[dim rapids]

hey question ive been sitting hereeating a hotpocket for the last 10 mins waiting for the cooldown

How do i change a prefix?

[calm hollow]

Sure ask it right away

#prefix (new prefix)

[dim rapids]

omg tysm

[calm hollow]

your welcome

[gilded turret]

Tysm I'll try it now

[dim rapids]

i was bout to have a stroke over it istg

[calm hollow]

Your welcome

[dim rapids]

TYSM

EEEEEEE
IT WORKS

[calm hollow]

Your welcome

[stone fox]

it works for the others. Here are the last 7 level up messages. The top three are for the user who it doesn't work for

[dim rapids]

i broke it again

[stone fox]

(and yes their username is not [user.name])

[calm hollow]

i see i actually don't know what the exact problem is but i suggest changing the variable to [user] and see the outcome @stone fox

[dim rapids]

lmfao

[calm hollow]

@dim rapids what happened

[dim rapids]

its not playing music

xxxx

[calm hollow]

What does it reply with?

[dim rapids]

playing the song

but

it joins the vc

[dim saffron]

hmm okie will try

[calm hollow]

No sound? @dim rapids

[dim rapids]

and its silent

yea

tried kicking it ect.

[calm hollow]

Can you see a green circle around its pfp?

[dim rapids]

nope

just not playing

not client side either

friends saying its not working

[calm hollow]

Can you send me your server in dms? I'll check it out

[dim rapids]

eh

idrk

its messed up server

lmao

[calm hollow]

np

[dim rapids]

ill kick it

then try again

[calm hollow]

You can try changing the channels region as well as stopping and replaying the song

[dim rapids]

alright

i fixed it

lmao

[calm hollow]

Glad to hear

[dim saffron]

If I disable this feature, will Probot give the autoroles immediately when a member joins?

[calm hollow]

It should

[frigid bridge]

What does the Voice Online do i am considering to buy premium but i like to know what that is first

[native geyser]

shows the amount of online members in calls under a category

yes?

can you show me an entire screenshot of your reaction roles module

does the list appear when you click on 'add reaction' button?

refresh your page and try again please

yw

[compact timber]

how can i put custom emojis in embed?

[native geyser]

1. go to your discord servers chat

2. -if you're on mobile discord use the emoji you want to add use in between `` symbols https://imgur.com/F2ckAUV

   -if you're on pc use your emoji and put \ before it and send it https://imgur.com/XjCo32W

3. copy the message you just sent and paste it on dashboard

click on the plus sign right next to the emoji you added

yw

[lean badger]

We noticed that you are a premium user, for faster response go to #premium-support

[royal hedge]

guys

i buy the bot

but where i can find where i can add it

to my server

<@&336913504051265537>

[native geyser]

first please do not mention the mod role
second which bot did you purchase exactly?

[royal hedge]

probot prime

[native geyser]

you should be able to invite it from https://probot.io/premium/manage though if you had the subscription you'd have a role indicating it

[royal hedge]

https://cdn.discordapp.com/attachments/958124928777977896/1012090116929495132/IMG_3336.png

[native geyser]

clearly you do not have the subscription (not having the role also shows it)

[royal hedge]

wtf

wait

[native geyser]

when was the purchase made

[royal hedge]

25min

[native geyser]

the transaction might be on hold please wait for like 35 minutes and let me know if its still the same

[royal hedge]

Okay i will see

[native geyser]

clear your cache and try again

[royal hedge]

not yet broo

[native geyser]

it has only been 8 minutes

[royal hedge]

hahahahahahah

it's fine

[royal hedge]

not yet 🙂

can u join vc ?

to show me

[native geyser]

show you what

[royal hedge]

how can i invite the bot after the payment

[native geyser]

you currently do not have the bot that is the reason why im asking you to wait the transaction might be on hold

so please let me know when the time is up, not every 3 minutes

[royal hedge]

bcs i have to go

that's why

[native geyser]

im trying to see if the transaction gets completed within an hour of the payment apologies there is nothing much i can do, when its completed however you'll have premium role so i will be able to see that you got it even if you're not here i can create a bot for you if you still dont get the role

can you try https://probot.io/dashboard

[royal hedge]

Okay thank you broo

[native geyser]

alright let me know

👍

yw

[royal hedge]

done