Server joining issue

[somber totem]

When I try to join the server it goes to "joining world" then "loading terrain" then it kicks me for "you failed to connect to the server, please try again in a few seconds!" I have been facing this issue for a day and it isn't fixed I have provided a recording of it.

[final stirrup]

hello, sorry we cant help you about that you should contact minecraft support section:

https://discord.com/channels/211543198651121664/952213685026324561

[somber totem]

Alright.

[final stirrup]

anything else?

[somber totem]

Not really.

[somber totem]

Great service by the way, I honestly didn't expect to get answer in less than a minute.

[final stirrup]

welcome anytime