#i cant login, not even if i reset my password, and my friend has the same problem

1 messages · Page 1 of 1 (latest)

proper torrent
clever edgeBOT
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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Still not working? Do a clean reinstall:

  1. Uninstall Wand
  2. Delete these folders:
  • C:\Users\Your_Name\AppData\Local\Wand
  • C:\Users\Your_Name\AppData\Roaming\Wand
  1. Restart your PC
  2. Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

proper torrent
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i still cant login

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i litteraly created a new account to see if that works but i doesnt

dreamy zephyr
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You are using an outdated version of the app.

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You will need to uninstall it and remove any wemod related folders behind.

proper torrent
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i already did that

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can you call me and i can screen share?

dreamy zephyr
proper torrent
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what is a cloudfare box

dreamy zephyr
proper torrent
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on the app or on the web

dreamy zephyr
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On the app

proper torrent
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no i dont

dreamy zephyr
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That is likely why then, Are you from russia or anywhere that doesn't support cloudfare.

proper torrent
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im from denmark

dreamy zephyr
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Are you using a VPN?

proper torrent
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no i dont think so

dreamy zephyr
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Have you restarted your PC as mentioned in the instructions? Also, have you tried using a VPN to change your location and then starting the app to see if Cloudflare appears?

Unfortunately, I’m fairly limited in the support I can provide right now, but if Cloudflare isn’t showing on the login page, that would explain why you’re unable to log in.

proper torrent
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i try restart

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i have now deleted all vpn and restarted my computer

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and it still doesnt work

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I have just googled cloudflare, and i can see that they even have an data center here in Denmark wher i live, so if we dont support it, that would be very wierd

autumn hound
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Can you visit the Wand website and sign in? I can't recall if the website uses Cloudflare, but itd be a good test.

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Another thing to try would be disabling anti-virus for the Wand app.

proper torrent
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yes the website support cloudflare but the app doesnt

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but i cant sign in on the app

strong plume
proper torrent
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i have reinstalled the app 4 times

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and deleted all vpn

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and restarted my pc

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and changes the password

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and even created a new account

strong plume
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The issue is your version of the app. If you do not see the cloudflare widget you cannot log in

proper torrent
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but how is the version an issue when i reinstalled it

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and now i turned off all antivirus

strong plume
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This is the current login screen. If you have anything else you have an old version of the app installed still.

proper torrent
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then how do i uninstall i correct

clever edgeBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
dreamy zephyr
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Same steps for the old wemod folders if they are still there.

proper torrent
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damn

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thanks you guys for your time and help