#[Resolved] Xbox Soft lock at loading screen investigation

278 messages · Page 1 of 1 (latest)

barren ice
#

Hey everyone, we've been made aware of the game soft locking for a few users between the opening screen and the main menu, usually when the user is prompted to press A

If you are experiencing this issue, can you please provide a few more details:

  1. Which platform specifically are you trying to play on? PC Game Pass, Xbox series X/S, Xbox One, etc.
  2. Which platforms you have recently played the game on (PC Game Pass, Xbox series X/S, Xbox One, etc.)
  3. Is the game currently running in the background at all on your PC or Xbox before switching platforms
  4. When did the issue first start occurring
  5. Any specific details at all you have to add, the more detailed the better
atomic sluice
#

@barren ice You rock for this.

  1. PC GamePass
  2. Issues started after playing on Xbox GamePass (Usually strictly play on PC)
  3. Game is not running on any other device.
  4. It started after playing the game on Xbox instead of PC. First time loading up the game after playing on Xbox, game freezes.
  5. Reinstall, Repairs, and signing out of Microsoft account doesn't help.
delicate swan
#

Same as above! Still happening as of 11:23 today

terse thistle
#

heads up! this issue is now happening on playstation. i just logged on & started it up & im stuck at the screen

delicate swan
near sedge
#

1: PC GamePass
2: I have played up until level 30 on the Xbox GamePass version
3: Game is not running on another device
4: I downloaded the game on PC GamePass on 5/26
5: I've done reinstalls, repairs, and a previous fix that I found on Reddit which no longer works. This involves terminating the gamingservices.exe process via task manager. When first launching the game after a reinstall, a popup appears that says that the game is trying to sync data, which closes almost instantly. With subsequent launches, this popup no longer appears.
Thanks!

near sedge
outer kettle
azure yarrow
#

@barren ice
Thank you!

  1. Xbox Series X and PC
  2. PC
  3. No. The game seems to run in the background (or only the music) when I attempt to login on Xbox. Apart from the music in the background, my game is completely frozen.
  4. Issue started when the game was opened to PSN+ players.
  5. First issue was a "Login Error : Request Null Timeout". Now, my game freezes after pressing 'A' or Enter depending on what I am playing on. Never get past the frozen screen to the main menu, regardless. I have tried changing my network connection (currently wired and have been for a while), tried clearing my cache multiple times, have uninstalled and reinstalled the game on both platforms, have tried a different Xbox account, have tried spamming 'A' and Enter when I first could, have had friends post about it on Reddit and Twitter on my behalf, and have submitted a ticket to Torn Banner. This has been going on for nearly a month. Please help. I initially played this game on Game Pass Ultimate, but my friends and I love it so much, we've bought the game outright and purchased the first Campaign Pass. We've poured money into this game and it is now unplayable for me. Please help!
    P.S. everyone seems to think it is my horrible internet, but I have never had issues before now and I have tried different connections repeatedly, to no avail.
unborn shore
#

Pc and xbox game pass ultimate on both console and pc. , recently played or tried to on pc game pass. No it is not. My pc or xbox are usually shut off when I try to use the other. A week or 2 after I first installed and everything ran fine. And when I switched to using pc from xbox. No more details. Just freezes on both xbox and pc

barren ice
#

Thanks for all the details everyone; letting the team know directly on these

thick birch
#
  1. Xbox Series X
  2. Used to have this issue on PC gamepass that was unfixable with previously described methods, loaded up PC gamepass yesterday to see if it was fixed (it was, but I gave up on it because of the blood decal bug)
  3. PC is completely turned off, so no.
  4. Today
  5. After several attempts to fix the issue through various means, my Xbox version now crashes itself about 10sec after freezing. The game is currently working on PC gamepass for me
obtuse sonnet
#
  1. Xbox series x.
  2. I played the game the other night on PC ( Via Xbox play anywhere feature).
  3. No, I also uninstalled from my PC.
  4. I noticed this today, immediately.
  5. In a means to find a solution, I uninstalled the game on the Xbox. This did not work. I can quit the game and restart it, but it will always stop on the third loading bar no matter what, and then just freeze. I've never faced this issue before. Last night was the first time I ever played the game on my PC.
thick birch
obtuse sonnet
hardy pendant
#
  1. PC Game Pass
  2. Only PC Game Pass
  3. I've only played the game on my PC through Xbox Game Pass service. The game goes to title screen. I hit enter to start and it freezes (with music continuing to play)
  4. This issue started 5/24/23 for me
  5. When I close out the game using end task in my task manager on the PC it says "The data we have in the cloud is different from the data on this device."
uneven ice
#
  1. PC (through xbox game pass)
  2. PC all day yesterday and day before, switched to xbox X last time, it worked tried booting on pc again today and since i got this problem.
    3 No
  3. 31/5-23
  4. Sometimes i can see the text "checking privilages" on freeze screen sometimes it freeze before it shows
atomic sluice
#

So many with the same issue and not even a peep from Torn Banner. Went from playing everyday to never playing because of this. They released a hotfix already but not for this.

barren ice
#

hotfixes get worked on by different people doing different things
This is reported and being investigated

placid sluice
#

Happened on Xbox Series X for me starting today, played this morning with no issues. Own the game on PC through epic with no issues, game pass with xbox. Not running in background, also uninstalled and reinstalled to run into the same issue

uneven ice
#

I solved my problem, i bought chivalry 2 on epic games. 50% off insted of using my Xbox game pass because obviously thats not working.

mellow steeple
#

Hi, orginially posted the "game freezes after "Press A/Press Enter" thread in here.

  1. Pc Game Pass
  2. PC game pass (doesnt work) and xcloud (works just fine)
  3. Not currently running anywhere else. Just loaded chiv up for the first time in 3 weeks, same issue. Shut off the pc, tried on xcloud through my phone and it worked.
  4. shortly after the release of the new map. ~ 1 month ago
  5. I can still hear the audio but it's just stuck at the screen I posted a picture of. I have to close it with the task manager since alt-f4 doesn't work.
    I have restarted my pc, verified game files through the Xbox app, ran a repair through the Windows apps, reinstalled the game, ran it as admin, updated my graphics drivers, repaired the visual C++ installs, and swapped from wired to wireless.
    The task manager shows Chivalry2-WinGDK-Shipping.exe is not responding when it freezes.
    Ran the terminate, repair, reset options in windows for chiv2.
    Reinstalled multiple times and to different drives.
harsh wing
#
  1. PC Game Pass
  2. I can and have successfully played on Xbox Series X and on my phone via cloud on the Game Pass app.
  3. Not currently running in background.
  4. Issue started for me today.
  5. Tried repairing and resetting the game and xbox app. Uninstalled/reinstalled game. Checked driver updates.
harsh saffron
#
  1. Xbox series X
  2. PC gamepass
  3. No it's not
    4.About two weeks ago
  4. My game either completely crashes to home screen when I click A or it completely freezes till I close the game I've tried uninstalling. And signing out of And back into my Xbox account. Nothing works
proud marsh
#

1 xbox series x, cloud gaming and pc xbox app. 2 the same three. 3 no. 4 about 3 days ago.

azure yarrow
uneven ice
azure yarrow
uneven ice
azure yarrow
fallen lichen
#
  1. PC game pass
  2. recently played on xbox one
  3. is not running
  4. started as soon as playing the game over PC was attempted
  5. Only seems to happen on PC, XBONE seems to be fine. The game advances to press enter/A screen and freezes completely after hitting the key. The program becomes unresponsive and requires killing through task manager

platform being used is a laptop with following specs:

AMD Ryzen 7 6900H with Radeon graphics
Nvidia GForce RTX 3060 laptop GPU GDDR6 @ 6GB
it's a windows 10 computer with 16 GB RAM

fallen lichen
azure yarrow
limpid portal
#

  1. PC Game Pass

  2. Xbox one maybe a month ago havent tried it recently

  3. No

  4. Just recently past 2 weeks

  5. So here is what just happened, friend was having trouble starting and it is freezing, mine was running fine. 2 days later, we both get it working. He's not very tech savvy for this is his first PC and it just magically started working and unsure if he did anything different. We play a game or two then close out of the game to change something. His loads back up fine, mine freezes.

Chivalry 2 is not responding but what I find very interesting is when I force close it in the task manager another window pops up labeled "Gaming UI" I'm guessing a part of the xbox app/game bar. This window is asking me what save I want to use, local files or cloud. I'm thinking this is what is causing it to freeze so I've been trying to find a way to access that window while the game is running except I can't. I've tried everything from forcing the game to minimize to trying to find the game settings in local files to force the resolution down so I can somehow grab a hold of it. I'm about 95% certain that "Gaming UI" window does not appear until the game shuts down, which makes it meaningless because once you select which files you want to load the game is already shut down and it instead loads nothing.

#

I was able to find the "Gaming UI" in my background processes and force close it with the main menu frozen, when I did it unfroze the menu and it works??? My settings have been reset, but my levels, progression, coins, all there.

limpid portal
#

Exitting to main menu after ending a game still causes this issue but again, ending task for "Gaming UI" in background processes fixed it. I believe this does reset settings every single time though which is annoying.

uneven ice
azure yarrow
barren ice
#

Great notes everyone thank you

mellow steeple
#

mine is working today

placid sluice
proud marsh
#

Mine is still dead

fast wave
#

I have the same problem currently on xbox and only happened ever since i played it on my PC 2 days ago, now my xbox version keeps crashing at “press A to play” then take me back to xbox menu

azure yarrow
#

Mine works about every 3 hours and still, even then, I have to spam A. On top of that, just before the ending of my first match, my game crashes and sends me back to the main menu where I then have to spam some more. I don't manage to get back in and have to try again hours later. Thinking about just buying the game over again on Steam. 🙄

azure yarrow
atomic sluice
#

Just tried again and same issue. Ill keep trying everyday until it works i guess....

placid sluice
proud marsh
#

Hot fix didn’t hot fix it 😦

barren ice
#

This one came to our attention more recently so it's been logged

mellow steeple
lyric drum
obtuse sonnet
delicate swan
#

Started happening again for me this morning, worked on Xbox and wont work on my PC anymore. Im honestly about to just quit this game altogether. This is unacceptable for people who payed money for this alpha of a game they are selling at retail price.

limpid portal
#

I have to force close the Gaming Ui window in my background processes on my PC for it to work. Does not work at all on my xbox. Freezes then crashes after several seconds.

delicate swan
limpid portal
delicate swan
slim rain
#
  1. PC Game Pass
  2. Xbox Cloud - My Phone, Xbox One (Works fine on both)
  3. Game is not running on any device, no
  4. Just today, I logged into my Xbox app on pc, installed the game, started it up, and then boom I'm hit with this problem
  5. All I did was download the game, and booted it up, everything went well until I reached the point where the game prompted me to press ENTER in order to play, and almost immediately after that, my game froze.
sweet rain
#

1 PC xbox launcher
2 Xbox
3 no
4 today, i downloaded it last night and opened it today and it wont work
5 i have tried fixes i have seen on reddit and nothing works

limpid portal
sweet rain
limpid portal
#

I enabled a few more things through my services so maybe thats why I’m seeing it and you guys aren’t. Give me a hour tops to get home and see if I can figure it out

sweet rain
limpid portal
#

@sweet rain @delicate swan Open up 'Services' by searching in your windows bar. Find these 4 services and start them. I also recommend right-clicking on them, Properties, Startup type - change to automatic.

See if doing that will either fix the issue all together OR that Gaming UI background process will appear when you have the game frozen at the main menu

gaming_auto_save_xbox.PNG gmaing_servives.PNG
sweet rain
#

nope

#

didnt work

limpid portal
#

Try restarting pc as well once you've changed them to automatic. After that, SOL. I'm pretty sure that's all the changes I've made

sweet rain
sweet rain
#

Any other suggestions?

tired fulcrum
#

@barren ice

  1. PC GamePass
  2. Issues started after playing on Xbox GamePass (Usually strictly play on PC)
  3. Game is not running on any other device.
  4. It started after playing the game on Xbox instead of PC. First time loading up the game after playing on Xbox, game freezes.
  5. Reinstall, Repairs, all the post online, nothing is working.
unkempt ledge
#
  1. PC GamePass
  2. XCloud on PC
  3. Game is not running on another device
  4. Downloaded it today, this is my first time playing
  5. Repairs, Resets, Verified game files, Reinstall, Terminating gamingservices.exe.
    Game just freezes after pressing enter/A. Works fine on cloud gaming/Xbox, but doesnt work when downloaded on my computer.
placid sluice
#

For Xbox users, a short-term fix is to set up a guest account on your Xbox and play on gamepass Chiv2 with that. Its a profile sync error, so if you're on a different profile the game will work fine but you'll be back at Lvl 1. My main account has been broken on Xbox for almost 3 weeks so I guess this is the only way to be able to play

rugged lodge
#

Hi @barren ice thanks for your help

  1. Xbox Series X
  2. Xbox Series X and PC. (Not mutually)
  3. No
  4. 3 weeks ago (End of May)
  5. I exclusively played on xbox. When I tried the game on PC Xbox game pass, is when i began encountering the soft lock on my Xbox. But it wosks fine on PC
barren ice
#

Awesome, thanks for your notes everyone

rugged lodge
#

gods speed. I want to play already 😦

swift zealot
rugged lodge
#

Any word on a fix @barren ice ?

charred birch
#
  1. PC Game pass
  2. PC Game pass
  3. No, only play on one platform
  4. Installed yesterday so happened on the 1st boot after turning pc on after shutdown. No issues with first 2 boots
  5. It doesn't freeze for me - all the music falls out and only hear wind audio while the loading icon at the bottom right continues spinning indefinitely. Character models stay in idle animation.
sour lily
#

Ok I may have some good info on this. Not a solution but it’s happened twice. First time reinstalled but I know what’s happening now. Game freezes at the login screen after hitting enter Xbox game pass on pc. For me if I hit ctrl/alt/del then the game opens TOS and tutorial warning like it’s my first time playing and all cosmetics are default. What’s going on is the game is syncing correctly to Xbox servers. Whenever this happens go into Xbox network in settings and check you’ll see teredo access is blocked. Microsoft’s solutions don’t fix it. Gaming services reset ect., bc it happens again each time chiv tries to sync. It only happens with Chiv not other games. So Chiv is causing issues with syncing data to Microsoft Xbox servers. If you hit fix it you can sometimes restore Xbox connectivity. But it happens again when Chiv try’s to sync and break it. Last time reinstalling the entire game was the only fix might have to try again.

#

Syncing incorrectly I mean at the second sentence

#

I did my first 150 levels on Xbox console. I’m 200 something now. I didn’t have this issue until the first time around 180.

#

The first time after I fixed it by a delete and reinstall all my cosmetics were back to how they were even though after I got in and it was defaulted the one time I had changed them. So even after I was in it wasn’t syncing

#

Hope some of this helps it seems like it’s mostly already known

#

Probably just gonna have to buy off steam or epic

#

Maybe that’s the whole secret plan

#

Get us hooked on free pass then glitch us into paying lmao jk

#

Like I can get in every time with the taskmaster and accepting new TOS just nothing ever syncs and it crashes when it tries and everything’s reset each time

#

But I can play the match one round at a time until it try’s to im guessing sync at the end and crashes

sour lily
#

Once again reinstalling fixed it for me. Good luck to y’all what a pain in the ass

#

I wonder if just deleting local data would have been a solution. Bc the first time sync when the game is new is a different window than the typical sync and that’s what seems to fix it for me

#

Test it next time

charred birch
#

yeah the teredo fix worked for one session but it checked it again after closing the game and teredo is blocked again

rotund obsidian
#

Starting happening to me a few weeks ago on Xcloud. Plays fine on PC downloaded through game pass but I cant cloud game chiv. It works every once in a while then quits again. Going on 4 weeks.

swift zealot
#

any update? I still can't play the game :/

rugged lodge
#

Same 😦

jolly meteor
#

Hi @barren ice I'm running into that issue starting from today on my PC, but it happened previously when tried to start the game from my Xbox series S:

  1. PC Game Pass, Xbox series S
  2. PC, but tried to play on the Xbox, but it freeze between opening screen and the menu, after few secs the game crash. On the PC now it's freezing and I'm forced to kill it with taskmgr
  3. No, game wasn't running on the PC when I tried it on the console. On the xbox it never worked.
  4. It never worked on the xbox, even if I tried to reinstall it. On PC the issue started from today
  5. It's clear that it could stems from bad data or something corrupted on the cloud profile.
jolly meteor
#

@barren ice I'm a software engineer, let me know if I could help in troubleshooting by sharing additional info, for instance I've just captured a network trace of the http traffic the game is making during the initial phases, so I can share my epic api accountId or my productUserIds

barren ice
#

Thanks Mike, will let you know
This one is in the database already atm

jolly meteor
#

ok, np, let me know if you need any local data that currently you guys cannot see on the server side

rugged lodge
#

Any progress? 😦

hardy pendant
#

😦

hardy isle
#

Game won’t load, it just spins and then crashes. I’m on series x

fathom kettle
#

PC Game Pass

I’ve only had it on PC Game Pass so far, though I may try it out on Xbox One if the game don’t work soon

Not entirely sure what this one means, but I haven’t switched platforms(I started on pc game pass and stayed) so probably not

Just today, maybe an hour or two ago(that being June 22nd 12:30-1:30 MST[could be wrong about the exact hour but I don’t think I am]). Nothing was really noteworthy about the time either.

Not much I can say. I push enter once it says to push A/enter to start, and the prompt goes away and so does the option to exit game. After that the game continues as normal for like, a second, with the loading icon popping up, then the video freezes and the loading icon disappears, but the audio continues.

fathom kettle
half tangle
#

Had issues yesterday with it seemingly timing out syncing data after pressing A to start (tried deleting saved data/uninstalling and reinstalling). Today, i got to the Play screen and it completely crashes or it freezes with just the audio still playing. Playing on Xbox Series X, have a normal license but also subscribed to GP. Never played on PC.

nimble thistle
#
  1. PC Gamepass
  2. PC Gamepass
  3. No, only other platform I played on was PS4 with a different email and account.
  4. 2 weeks ago roughly, didn’t give it much thought at the time since I thought it was a product of me Alt-F4 from the game instead of closing it correctly.
  5. The following details happen or have already happened when I tried to fix it.

• When the screen freezes up when entering the main menu, I alt tab out and back in and it brings up the License agreement again. If I press accept it pushes me to the main menu.

•Cosmetics are 'rest' after I’m pushed in, anything purchased is still unlocked but my characters don’t have the cosmetics, faces, etc equipped the same way I left them last time.

•I can’t join any games if I’m hosting a party or playing solo, only able to join bot practice, even then it ‘rests’ all my levels in the classes that I have where everything is level 0 instead of whatever level I was at before.

•When I try to join online games it takes me out of the loading automatically and I’m sort of locked in a state where I do the following: Try’s to load into a match > Game takes me out of the loading > hears the audio of found a match in the background > nothing happens, audio queue just repeats > Tries to join a game again > Repeat.

•When I join a friends group they are able to join matches and load into games but when I enter the loading screen it takes me back to the title screen with the error “Invalid Join data” then the whole thing repeats again.

I’m currently trying to see if moving the file location will fix it because Verifying file integrity doesn’t work.

nimble thistle
#

Update: Moving the file location does not do anything, now I can’t even get past the title screen due to it now asking which data to use either the newer or older one, problem is, the title screen is frozen so you can’t select the pop up that asks which data to use, once you Task manager Chivalry 2, the pop up appears but doesn’t work

karmic thunder
#
  1. Xbox series x game pass
  2. I only play the game on xbox series x through game pass
  3. Nope
  4. Yesterday
  5. As soon as I press A it loads for a couple seconds then the game just crashes and I go back to the xbox dashboard

I've tried deleting the game and redownloading it but it didn't do anything

hardy isle
rapid thorn
#
  1. PC Gamepass
  2. xbox one
  3. the game is not running on any other device
  4. Entering the game but ends up freezing when hitting the start button or enter.
  5. When will the issue be fixed?
icy roost
#

  1. Xbox Series X

  2. Series X

  3. No

  4. June 20th, day after playing Chivalry 2

  5. Power Recycling does not work, and only crashes when pressing A. Sometimes (if you're lucky) the game will just infinitely load instead of crashing after a couple seconds of pressing A

sour lily
#

Does anyone else use a Xbox controller they sync back and forth between the pc and Xbox? Everytime I’ve had this bug right before it does this I can get into the game, but the controls are spazzing out on the controller in the menu. Nothings wrong with the controller. Then I exit the game reset and everytime I got this error. Deleting and redownloaded fixes it. I’m getting goddam tired of basically redownloading the game every day tho

jolly meteor
#

just to add one more detail: it seems to be that the cloud version of the game isn't affected by this problem, currently I'm facing crashes on xbox series s and freeze on the PC, while starting the game through cloud gaming service ... the initial profile sync completes without issues.

#

moreover, after playing game on the cloud, both PC and xbox, during the initial phase, start to sync because the xbox live sync dialog appears for few secs but just after that the issue goes up

placid sluice
rugged lodge
#

Don't think fixes are coming any time soon boys 😦

karmic thunder
delicate swan
hardy isle
#

Even after this hot fix my game is still crashing at the startup screen. Please help!

hardy isle
#

The cloud version works. But it’s the Xbox cloud version. It’s unplayable. Why can I play on that version but not the one I bought? Explain this please?

fiery temple
#

After the raiding party update I started to have all these same issues. Right now I can play on PC but crash on the "press A screen" on my Xbox console. It was broke, got fixed for a week, then re-bugged my Xbox console after playing on my PC... It's something to do with the SYNCing from the PC and xbox

karmic thunder
#

I don't even have a PC and I've only ever played the game on one console so it can't be that for me

hardy isle
#

Update: I got chiv to work on my Xbox series x. I’m enrolled in the Xbox insider program, alpha skip-ahead. My last ditch effort to fix my crashing issue. I left the insider program, which prompted my console to update/revert back to ‘normal’. Likely a fluke. But maybe it’ll help other players on Xbox with the same circumstances. Hope this helps some one.

karmic thunder
#

@hardy isle can u enrol back into the program even after leaving?

hardy isle
karmic thunder
#

I don't really want to wait to be approved again especially if it doesn't work for me

half tangle
#

@hardy isle seems to be correct with the issue. If you're in the skip ahead alpha and move to the skip ahead beta, Chiv seems to work again. (Just tested it on my side, I didn't leave the program completely)

karmic thunder
#

Yea I left alpha skip ahead and went to omega and it worked I can finally play again

hardy isle
karmic thunder
hardy pendant
#

I don't even know what the Alpha/Omega program is... hoping whatever the case someone will fix this. Chiv2 was a cool game

karmic thunder
placid sluice
karmic thunder
acoustic linden
#

Holy shit how is this seriously still an issue? Just started happening to me today after an update. This shit is sad.

acoustic linden
#

So factory reset is the best way to resolve this? Tried a fresh install but no luck. @barren ice

barren ice
acoustic linden
barren ice
#

It doesn't work on either device? or your main device

acoustic linden
barren ice
#

not atm; it's being investigated

#

thanks for your notes btw!

acoustic linden
normal briar
acoustic linden
normal briar
#

Hence why you use gold (the free currency) instead of crowns 🙂

acoustic linden
karmic thunder
#

Also I got the issue while only playing on one device as most people here seem to be playing on multiple

acoustic linden
barren ice
#

Hi everyone, just following up here to say we've been making good progress on this

swift zealot
wintry fractal
#

Im very confused so I get into the press a/press enter to play screen and the game freezes after that, i close it down with task manager and it asks me where i want to save my data to everytime i close the game.

fiery temple
#

Still down for me on Xbox. Works on PC

thin root
wintry fractal
#

I have found the fix (sort of).
the game doesnt show this message when chivalry is up, and when you close it, it doesnt matter because the game is closed.
Ive reinstalled my game and its been fixed and shows on the screen now.

wintry fractal
#

@thin root

thin root
#

Gonna try this later on, huge thanks my dude

brave aurora
#

Any updates on this? I can’t play on my console ever since I logged in and played on Xbox pc game pass

acoustic linden
# brave aurora Any updates on this? I can’t play on my console ever since I logged in and playe...

apparently the devs are aware but can't/won't fix it. Happened to me about a month ago and was never resolved - I can literally just never play chiv 2 on my Xbox again I guess. I've been playing on PC Game Pass since then, but as of yesterday I started having the bug that @wintry fractal called out. Attempting a reinstall now but my hopes are pretty low. I feel like this was just an elaborate plan by the devs to force us all to buy the Steam version lol. cc @barren ice

brave aurora
acoustic linden
brave aurora
barren ice
#

Definitely known and cared about; there's active work being done on it, but it's not a trivial thing
Don't have any specific updates for you but watch this space

brave aurora
molten blade
rotund obsidian
#

Hopefully resolved soon. Still locked out of my cloud chiv.

harsh saffron
#

1.Xbox series s
2.pc game pass
3.no
4.About 3monts ago
5. On pc i booted the game and played a match but my pc is weak so it lagged so i deleted the game and at
the same night i launched the game on xbox and it crashed when i pressed A on the controller

atomic cape
#

I hope you guys fix it soon because this game is great i have to play with a alt account then my main to play but pls fix soon

fiery temple
#

I've not been able to play Chiv in like 2 months on my Xbox with my ppl.. wtf r u guys doing ? @barren ice

swift zealot
placid sluice
#

Same here - will it be fixed in the retribution update?

swift zealot
hardy pendant
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I appreciate that someone is looking into it but man come on.. as has been stated this is going on over 2 months now. I wonder since this seems to be heavily a Game Pass issue with this game, if we reported this to Xbox instead would there be more interest in getting it fixed? Seems Xbox would be interested to know a game people are paying for Game Pass to play is not available...

atomic sluice
#

I was finally able to log into my account on PC. Now the game freezes every 30 seconds. Not even sure how the hell that happens. If I use an alt account on the same PC and same internet, no issues.

#

Read through the Patch Notes and didn't see anything about this issue either.

harsh wing
#

I'm not sure how many people this will help, but I found a fix for myself. I always played on PC game pass, but I played on the console once and after that the PC version would freeze. I was still able to play on the cloud and console just not on the PC. I went back to the console and played until I gained an account level. After that I went back to the PC and it was able to sync up and continue past the title screen. Hopefully this can help anyone who isn't freezing on all 3 ways to play the game through game pass.

normal briar
normal briar
delicate swan
#

Just an update, 3 months later and im still unable to play chivalry on my PC, or my Xbox. This is absolutely ridiculous.

amber canyon
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Had it happen 5 minutes ago. Ps5. I pressed start and then there was a 3 minute freeze delay and then the - play, news update, and developer message came on screen. I was about to restart but actually didn’t freeze this time. It’s happened here and there more so within the last few months. It still will freeze periodically when a match has ended and it searching for the next map as well.

heady stirrup
#

yess

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i found a fix for it

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Go to here C:\Users\yourname\AppData\Local\Packages\TripwireInteractiveLLC.Chivalry2_237dqjpew1r3m\SystemAppData\wgs

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and delete a folder name like this: 000901F21B526D54_0000000000000000000000006DDE1135 which is i think your local save

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then it loads the cloud save

delicate swan
#

Thats correct.

heady stirrup
#

guacroach

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try my fix

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it works i can play now

karmic thunder
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I reset my xbox which deletes save data and that worked for me

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I think u can just delete the data from that game though I just didn't think of that at the time

heady stirrup
#

no i tried on pc

karmic thunder
#

I know but I'm just saying it'll work for the guys on console here as I got the problem and I don't even have a pc

delicate swan
heady stirrup
karmic thunder
#

For those that want to try deleting their data and redownloading it from the cloud on console
Hover over the game and select manage game and add ons you'll then see saved data at the bottom click on it and click delete all and then just boot the game back up and wait for the data to sync don't interrupt the syncing process as it could corrupt your data and you'll lose everything

placid sluice
lofty locust
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After being unable to open the game for around 3 weeks, I tried turning off the Xbox Game Bar and it seems to have worked. It opened perfectly fine, where as before it would sit on a black screen for a minute before Gaming Ui showed up to say it reached a fatal error.

image.png
swift zealot
#

I can play on PC now but not on my xbox

#

It just crashes whenever I load it on there

molten blade
placid sluice
molten blade
placid sluice
rotund obsidian
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still havent seen a fix thatll help mobile cloud. My dex set up is my main.

atomic cape
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Can guys fix this I waited a long time for this fix and guys haven’t delivered i mean come on figure it out you guys had months

pale sorrel
#

Hi folks 👋 also encountering the same issue here around 2hours ago.

Xbox Gamepass
Windows 11

Currently blocked from playing the game. I've tried:

  • Restart Xbox App
  • Restart PC
  • Xbox App > Verify and Repair
  • Disabling Xbox Gamebar

none seems to work

atomic sluice
#

Can we have a poll on whether or not this is fixed next update?

swift zealot
rotund obsidian
#

might have to just hope the xbox version gets ported to GFN and maybe that will fix it

atomic cape
#

Im going to go and buy mordhau since you guys haven’t fix this it is a disgrace because this franchise is good but to fix this bug is ridiculous

fiery temple
#

@barren ice how can I still not play on my Xbox. Crazy. I've put 100 levels on my gfs account. You're lucky your game is decent. The fuck

heady stirrup
#

try my fix its up there scroll up

fiery temple
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@heady stirrup I can play on my PC. I can't play on my Xbox

atomic ridge
#

I just got this on ps5 and when it finally did load it gave me an authentication error, was playing 10 minutes ago had to restart because of a connecting to server error

atomic ridge
#

Happening again now, like yesterday I had just been playing

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Maybe it is time related some how? Exact same issue as yesterday after playing during the day/evening

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May actually be on my playstation side so maybe disregard this, will keep updated

tardy forge
#

Damn ok so it isn't just me thank god

sterile wind
#

Still broken very sad

sterile wind
# heady stirrup yess

I do all of this and helium pops up with an empty folder? any advice for what to do?

grim kettle
#

@barren ice

  1. Xbox series x
  2. Xbox and pc
  3. No
  4. Three days ago
  5. Just before I load into a game the game crashes back to the Xbox dashboard.
mossy depot
#

Well, Ive have been having this issue on my handheld (Asus Rog ally). Which sees the game as a PC game, so it runs like via Windows 11, anyhow... Ive tried about everything said above. There is only one issue which resolved it for me one time. And that was whilst playing on Console, change outfits in game, and play a game while doing so. And after the game go back to main menu and close the game... after i did that it went past the freezing part when entering X and i could play on my pc... its really weird and actually a pitty TB hasnt done anything to fix it correctly! I hope we can figure something out

#

As u can see above, it will not work now... this issue has been coming back for me about every time Ive tried it... and i havent been in the opportunity to try the armor customization thing... i will try it soon and will let u guys know

mossy depot
#

I think i was just lucky, because it seems i still cant get in while having changed my armor at FFA group... well, to bad..

pale sorrel
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  1. PC game Pass
  2. PC game Pass
  3. No
  4. Started happening again just today
  5. Happened before and somehow fixed itself. Now happening again
pale sorrel
atomic cape
#

Its cool people are figuring out ways to fix from pc and all but its such bull crap that it still on xbox not working I’m can people get in trouble for not fix there game to play

fiery temple
#

Xbox is screwed

atomic sluice
#

@barren ice

I can log into my account now but it freezes every 30 seconds for 10-15 seconds at a time. I've been unable to play this game since May. Is this issue apart of the Reclaimation Update? Can this get hotfixed? Hundreds of players are experiencing this. How is this not addressed yet?

barren ice
#

Hi guys; we have improvements coming here for 2.9 and we're doing everything we can to get the update ready to go as soon as possible

swift zealot
barren ice
#

We believe we've addressed the cause of this issue

swift zealot
atomic sluice
wintry fractal
#

Does anyone know why my game freezes on enter button startup, then asks me questions like im new to the game? then i load in and ive got all my data and levels and whatnot

fiery temple
#

Guess we'll see when the update comes out.. I'd like to be able to play on my Xbox again.

wintry fractal
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it seems my problem is that i have a prompt that comes up asking me what part of the cloud id like to use, but i cant access it since my game freezes on startup.

fiery temple
#

Yea you've got the same problem everyone else does

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On the "press A to start" screen you crash when you do... it's something wrong with the cloud and it's been an ongoing thing

atomic sluice
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Since May. Months of this. They can hotfix steam and epic game matchmaking issues but won't hotfix this Xbox problem.

acoustic linden
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Holy shit this is still a problem 💀 @barren ice what is going on at the TB offices these days

barren ice
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This fix can't be made until the update goes out

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which is in progress

acoustic linden
abstract bough
#

Restarting my device usually resets it, and allows me to get past the soft lock. Not always but most of the time.

heady stirrup
fiery temple
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Are you planning on giving people that's been locked out 100 levels? Because it's been 3 months and that's how many levels I should've gotten. I'm not asking for a refund (which the game is literally not playable) @barren ice

swift zealot
fiery temple
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@swift zealot he said they apparently found the fix, they just gotta do it when the big map update comes out. If it never gets fixed I will be requesting a refund since the product doesn't work

bronze axle
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@barren ice DO we have a date for when this might be fixed?

limpid portal
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My first post in this thread was June 6th 2023 and the fact I still can’t play the game almost 5 months later is absolutely absurd. Neither on Xbox or PC. Nothing but fake promises saying you found the solution. What an absolute joke.

atomic sluice
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@limpid portal I've been unable to play my account since May. Hopefully this update changes that

shell violet
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If this isn't fixed in the new update I'm just going to give up on this game haven't been able to play since May as well very annoying

placid sluice
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@barren ice any update on if this issue will be resolved with tomorrow’s update? Like others i haven’t been able to play on xbox since April

tidal barn
#

@atomic sluice @shell violet @placid sluice I hope the update fixes it for you guys, it’s ridiculous that the game hasn’t worked for y’all that long

atomic sluice
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@tidal barn Me too. I'll update the post of it ends up working. I'm not going to assume it did.

tidal barn
atomic sluice
#

I tried all kinds of stuff. The issue is account specificfrom what I could tell. I could play on a separate account fine. If I logged into my actual account, nothing. Didn't matter what computer or Xbox I use either.

shell violet
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Does anyone know if this has been fixed for them?@atomic sluice @placid sluice @atomic sluice

fiery temple
#

@barren ice it's fixed. About time

harsh saffron
#

I just downloaded the update and i got my accaunt back

barren ice
fiery temple
#

I'm sure you're happy to hear I'll no longer be @ ing you. Thanks

swift zealot
#

Damn finally I'll be able to play for the first time in months lol

#

Reclamation update just dropped right?

barren ice
barren ice
#

[Resolved] Xbox Soft lock at loading screen investigation

atomic sluice
#

I am able to play my account now! I still freeze for 3-5 seconds during the match though. Happens at random but at least I can play now!

bronze axle
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@barren ice Just in time for my Bday! Thank you and the rest of the team for resolving this!