[Resolved] Battle Pass Unlocks not unlocking

[regal scaffold]

Only the first level unlock has actually unlocked. Subsequent ones remain locked for me.

I have tried restarting my game and Steam without success.

@sand marsh another fun one

[sand marsh]

Just on a whim, could you try reinstalling the game (when you're done your session for today)

For some other UI related stuff this causes it to pop up so I'm wondering if that will do the same here

[regal scaffold]

Uninstall Chiv? 😱

Sure. I'm gonna restart my PC first as well to see if that might do something.

[sand marsh]

Specifically I'm wondering if it's the same kind of thing as; https://discord.com/channels/209841695850889226/1047649755158827068

[coarse bolt]

Demo on PS5: https://youtu.be/movFhmsvHNA

[regal scaffold]

Reinstalling did not work

[sand marsh]

I've passed it onto TB directly

[umbral tinsel]

Thanks for posting the screenshots and videos here, it does appear to be an issue with the premium pass and we're currently looking at including a fix for it in an upcoming hotfix (not ETA, still working our way through collecting any other post-patch issues). Unfortunately there is no user fix for it right now, so you can't do anything to make it work on your end.

[Logged] Battle Pass Unlocks not unlocking

[muted dust]

im also getting this exact issue

[blazing goblet]

just wanted to add to this, seems to be working for me, bought the premium pass as it came out, while the xp bug was ongoing, however I am unlocking the premium items in contrast to what is shown here

[sand marsh]

Just to confirm you're on Epic?

[blazing goblet]

steam store

maybe if @regal scaffold can confirm his purchase has gone through? as if you look here it seems the purchase has not been finalized on his end?

and it's only the premium ones he has locked, unless you have already confirmed he has purchased premium

[sand marsh]

Oh very strange, you're both on the same platforms.

Yeah I was noticing that as well, but he should still have the other free tier helmet

[blazing goblet]

ahh my bad, I thought maybe that was overlooked and we'd get a happy ending fast 😄

[muted dust]

Just thought I’d add, I’m on epic games, I bought the 1000 crowns then purchased the battle pass but I do still get the open store option in game

[blazing goblet]

perhaps if we can figure if muni is on epic games, that way we can wittle it down to a bug with epic

because all my steam friends had no problem with it

[sand marsh]

He's on Steam, mentioned in his first post

[blazing goblet]

well damn, guess troubleshooting is over

[sand marsh]

On our end yeah, Jen said it's been passed over to the team though

[winter minnow]

i have the same problem

steam game

[regal scaffold]

I think you might be on to something....

@sand marsh I do have the free tier 1 helm unlocked, actually.

However, when I go to purchase it does say "Purchased" on this screen

[winter minnow]

same here

[sand marsh]

Oho

[regal scaffold]

also definitely don't have the 1000 crowns I used to

[blazing goblet]

if i may ask, what country are you from?

[regal scaffold]

🇨🇦

[blazing goblet]

shouldn't be a problem so

are you able to login to steam on the web?

[sand marsh]

Were you one of the lucky users who bought the pass by clicking on it accidentally or did you purchase it a different way

@blazing goblet same question

[regal scaffold]

Looks like I also have the level 5 free tier helm open

[regal scaffold]

accidental click - I already had the crowns

[sand marsh]

Wondering if this is the sticking point, how did you purchase it @blazing goblet did you just click on it in the "Featured" tab and it auto purchased or did you get it a different method

[blazing goblet]

check if there's any transaction in your purchase history

[blazing goblet]

I purchased it in-game from the store tab, bought the crowns as I did not have them at first, and then bought the pass in-game

[regal scaffold]

I had the crowns in my account from when I got the King's Edition, so no purchase

[regal scaffold]

That's what I wonder as well

[blazing goblet]

okay 😟

[sand marsh]

This only shows crown purchases though

[blazing goblet]

yeah i saw now

[sand marsh]

Not battlepass purchase

[blazing goblet]

i thought the BP would be logged 😦

[sand marsh]

I did the same method but on EGS so I can try there

[dense breach]

I got the same issue

I bought the in game coins and then bough the battle pass

restarted it 3 times, nothing changed

[regal scaffold]

I just noticed that on your "timeline" of unlockables there's no lock icon on the premium items, whereas mine still has them. Further giving credence to the theory that the battle pass isn't counting as "purchased" on my end.

[sand marsh]

Sadly this looks like a dead end, on EGS and I had the crowns already and purchased it just by clicking on it accidentally and it looks to be unlocked as Yungs is

[regal scaffold]

I wonder if it makes a difference whether on Steam or not.

[sand marsh]

Yung is on steam though

[regal scaffold]

What platform are you on?

[sand marsh]

Also this user is on PS5 with the same issue

[dense breach]

I am on PC

yeah this needs to be patched no other way

[regal scaffold]

sorry PC meaning EGS, Steam, or Gamepass?

[dense breach]

Steam

[blazing goblet]

Yeah guess there’s just a miscommunication between the buyer, the platform and the servers :/ nothing to do but wait for people that it doesn’t work for 😭

[eager thorn]

not unlocking

[void plover]

None of the weapon skins or character skins are available for me.

[sand marsh]

You just haven't leveled it yet, they're unlocked for you

[eager thorn]

good observation

[void plover]

So, what did I pay for then?

[sand marsh]

The premium track of the battlepass. You still need to level it

[void plover]

kk

[eager thorn]

what about me

🥹

[sand marsh]

See Jens pinned post, you have the issue this thread is about. The other user does not

(this is why I directed you here m'lord)

[eager thorn]

Send it to me

[sand marsh]

It's the pinned post in this thread

[eager thorn]

Oh ok

Do this for future reference

#1047916235456774204 message

[sand marsh]

[eager thorn]

https://media.discordapp.net/attachments/754607880359116824/1045935260740878336/yapp-1.gif

[solar hill]

I dont even get the battle pass XP

[eager thorn]

I am sobbing

[limber sinew]

🇨🇦 Steam user also experiencing this
Purchased crowns through steam overlay

[heavy ore]

Does anyone know how to get the pass items that you bought

[regal scaffold]

Ah, well that definitely eliminates that as a variable

[limber sinew]

Don't want to take away from that point tho, the store should def have a "confirm you purchase?" prompt 😛

[sand marsh]

@final oar An ongoing issue that is being investigated 🙂

[final oar]

Alright that’s awesome thanks

[sweet epoch]

Glad it's getting looked into 💪

[sand marsh]

@cunning ocean

@fading vector @frosty cosmos @oak sapphire

An ongoing issue that is being investigated

[sand marsh]

@umbral lichen

[umbral lichen]

ohh

yeah my issue as well

[feral canopy]

Same problem

Epic games platform

[sweet epoch]

Same problem here, Xbox. My thread was posted earlier

[earnest quest]

Im also getting this exact issue! On Epic Store :c

[feral canopy]

And anyone doesn't help us

[sterile prairie]

still not getting xp

[sand marsh]

This is not where you see XP gain. You see it on the main menu.

[sand marsh]

You do not appear to have the bug this thread is about.

[sterile prairie]

ok well my battle pass unlocks wont unlock because i domnt get xp I guess

[sand marsh]

Take a screenshot of your main menu please

[sand marsh]

You have gained XP towards it, you have 213 XP to go until it levels.

(You can read this in the Winter War box there)

[sterile prairie]

kk ill try again

thanks

[sand marsh]

Be advised that the progress bar doesn't fill as you gain XP, it moves when you level it up. So each level will move the number 1/40th of the way

[edgy pewter]

I don't have the option to purchase the premium pass on pc, I open the store and it shows a bundle and stuff I already purchased

[sand marsh]

If you are on PC, reinstall the game. This fixed it for another user

[edgy pewter]

Thanks, will do

[sterile prairie]

understood now thank you 🙂

[edgy pewter]

To keep others from having to uninstall and reinstall tell them to verify the integrity through steam. Worked for me, thanks again

[sand marsh]

The previous user had tried that with no success 🥺 But it's good to know it may work for some

[quartz pumice]

Is there a fix for console yet

[sand marsh]

Nay m'lord, will be posted when it's fixed

[fading vector]

Thank you for keeping us posted 🙂

[cerulean hornet]

I'm on Xbox series X

But didn't get the hammer

[sullen socket]

I bought the Winter War Pass, but the items are still locked

I'm on Xbox Series S

[still sorrel]

PC - Steam

[hushed flicker]

PC- EGS

[sand marsh]

@wheat dagger

[void plover]

What about the xp gaining being broken? Is there a different thread I need to post for that?

[sand marsh]

Can you post a screenshot of your Winter War box on the main menu please

[void plover]

Do I have to specifically do campaign for the xp to work?

[sand marsh]

Nope 🙂

[void plover]

I'll get a screen after work. Thanks.

[haughty wraith]

Ok seems like this is a common problem so I'm not alone at least

So it seems to be a universal problem for people regardless of the hardware or box they use.... dam

[sand marsh]

Yes m'lord, doesn't affect everyone but does seem to strike regardless of platform

[haughty wraith]

Ya I noticed my thing wasn't working either so I went here only to see this

Also is there any word on if they have started working on the hot fix or are they still gathering info etc?

[sand marsh]

So far all we (players) know is in the pinned post in this thread

[haughty wraith]

Oh.....

So I don't know how to make a thread like this one because I found something new

Is it OK to put the image of what I found/see here?

[sand marsh]

Go for it 🙂

[haughty wraith]

WAIT false alarm it just fixed itself

sadly wasn't fast enough to catch it

I guess I should describe it I guess
So in the customization for swords it pulled up the new battleaxe skin, did the proper animation and everything too but apparently it fixed itself

[haughty wraith]

Ok so I don't know how I did it but it's back!

[eager thorn]

I am shaking and sobbing

[wooden light]

Hello I play chivalry 2 on PC platform I bought the battle pass and my premium stuff is not unlocking I will send a screenshots for proof my IGN is Captain K-9

at my level I should have the first tier hammer but it is locked

[normal grove]

Same here.

[winter minnow]

same...

[timid sparrow]

I have the same Problem 😫

[outer sinew]

So i am not the only one getting the battlepass Premium stuff even though i purchased it.

[keen narwhal]

I have also been cursed by this.
Epic Games.

[sand marsh]

[sullen socket]

Same here on Epic Games

[kind cypress]

same here on steam

[sweet epoch]

At what point of us who paid that are still waiting for the rewards, would we be offered a refund? I don't mind the wait since it's being investigated and all but just curious about how long until it would be

[sand marsh]

Feel free to contact support to ask that, but you're not likely to hear anything from either them or the developers until at least Monday.

https://support.chivalry2.com/en

[sweet epoch]

Alright as I said was jw, I am not that concerned because they seem to be on top of those fixes regarded the winter pass.

[raven geode]

So I guess I am not the only one having this issue! Premium purchased but the items in the Battlepass are still locked even though I am above the level required.
Any word/update on a fix for this or work around?

[sand marsh]

Just what's in the pinned post 🙂

What platform are you on?

[raven geode]

PC/Steam

[sand marsh]

In your second image the battlepass isn't visible there (it should be to the left of the gladiator bundle, see attached image)

Verifying the game files or reinstalling the game should make that reappear at least- though it's unlikely this will make the items unlock it's worth a shot in your case.

Other players who have reported the pass not unlocking premium items haven't had that problem

[raven geode]

Oh, you are right. That is strange. First time I have seen it not being shown. I restarted teh client and it reappeared.

But yeah. Weapons still locked although premium and above level required.
So what you are saying is we are just waiting for a hotfix for this bug

[sand marsh]

Correct yeah, per the pinned post in this thread there's no user end solution, something TB needs to fix on their end.

[golden gyro]

I still have yet to receive the premium unlocks, it may be a bug but also seems like theft to me

[solid aspen]

That's what I'm feeling

bought it and no unlocks

[sweet epoch]

They say they are investigating the issue.

[eager thorn]

I want my maul

[muted dust]

PC/Epic Games

[sand marsh]

@lost owl

[lost owl]

Ps5

[clever jackal]

epic games

[primal delta]

Steam

[cinder sundial]

steam

[feral canopy]

When there will be a fix?

[cinder sundial]

don't know

[tight vessel]

Steam

[rustic jolt]

Xbox

[lost owl]

Why come out with premium if it’s just not gonna work at all?

[sand marsh]

It does seem to work for the majority of players, it's strange that it's affecting people regardless of platform though.

TB has said they're looking into it though, it's just bad timing that this was discovered Thursday morning (and replied to by them the same day within an hour) before leaving the office for the weekend.

[muted dust]

Can’t be that much of a vast majority as this thread keeps growing. We’ve been politely robbed and it’s bs, imagine implementing a battle pass that doesn’t even work lmao. Leaves the office for the weekend ffs the incompetency. Drops an update which causes multiple major bugs then leaves the office 😂 the absolute state. Imagine trying to make excuses for this.

[sand marsh]

So far 25 people in the thread have reported it, there's definitely more people that have been affected by it than just those who have posted here- but yes it does seem to be working for the majority of players.

[eager thorn]

Can I get bonus crowns as compensation for the delay

2000 minimum

[lost owl]

Ik it’s ridiculous

[muted dust]

Shill

[steel ruin]

I am also having the same issue (PC), I submitted a ticket idk if anything else needs to be done.

[sand marsh]

Just leave a message here with your platform, that should be enough

[heavy ore]

PlayStation 4

[buoyant lantern]

PS4

[foggy yew]

Xbox

[feral canopy]

will there be compensation?

[tepid sluice]

Got the pass, not getting the items

[feral canopy]

Platform?

[tepid sluice]

Pc/Steam

cost me 150kr/15Euro, for nada

[earnest quest]

Epic Games. The same problem ...

[rancid remnant]

I have this problem too

Pc/Gamepass

[modern rose]

I am also having this problem with the battlepass (EGS)

[wheat dagger]

Lmao dude chill they're a mod not a dev. I understand the frustration about buying the battlepass and not getting it, but maybe remember that Devs are people too and do need to have days off at some point. So please, have some class and just try to be patient yeh? Having a go at the mods won't help anyone.

[muted dust]

Discord mods aren’t people

[alpine monolith]

Really hoping progress isn't lost once a fix is found...

Ps5

[regal scaffold]

Doubt it would be because you’re still able to unlock the free stuff. Issue is that the pass isn’t showing as purchased.

[alpine monolith]

True.

[lost isle]

PC, epic games

[unkempt cobalt]

steam 😦

[bright briar]

Xbox🎮 😫

[dense sequoia]

Same problem on Steam

[limber sinew]

No results to report after both verify/repair + reinstall

[sand marsh]

Correct, sadly at this time there's no user end fix as per the pinned post

[rocky creek]

One message removed from a suspended account.

One message removed from a suspended account.

[eager thorn]

I reiterate this

[quartz pumice]

Xbox :)))))

[true spoke]

"Here, here!" PC Steam Chiv2 battle pass problem as shown above

[naive flicker]

I'm having the same issue

All of the campaign items I have earned are still locked

This was on Xbox, hope it helps in resolving the issue.

[cerulean hornet]

Still not having my items
XboxOneX

[outer sinew]

same here on PC

[trail salmon]

I’m on epic

[golden gyro]

Can we get an update from someone?

[umbral tinsel]

Hey all - just wanted to update and pin a comment here letting everyone know that we are aware of the premium campaign not unlocking for some users, and we're currently working on getting a hotfix out for this issue (and a couple other issues) as soon as possible.

[quartz pumice]

Thank you video game community manager individual

[eager thorn]

Sobbing

[old thunder]

Thank you community manger person

[eager thorn]

I'm shaking

[quartz pumice]

Me huffing my family sized can of copium

[wind mica]

Yeah having that problem too on Xbox series X

[umbral tinsel]

Unfortunately it does seem more common on Xbox than the other platforms, we're not sure why but working as quickly as we can to resolve it!

[eager thorn]

My muscles are atrophying without my battlepass

[upbeat sapphire]

Does anyone know if anybody has actually gotten their premium unlocks from this? I clicked on the battle pass, not really knowing what it was since I'm pretty new to the game, and said goodbye to 1000 crowns. I'm ok with that, as long as I get what I spent my crowns on. I'm just curious if it's broken for everybody or just a lot of people.

[sand marsh]

It seems like the majority of users have received their premium track, but I can only base that off the number of reports compared to the number of premium items I've seen others wearing in-game.

I've received mine even though I also accidentally purchased it with a single click so I'm not sure what the trigger is for it not granting properly.

[indigo dirge]

Im on ps5 and bought the pass before jumping into any games and I can't get any of my premiums too

[umbral lichen]

a friend of mine who bought the pass also cannot unlock anything

that's 2 out of 2 for me at least

[foggy yew]

💀

[celest heath]

Still won’t give me my premium items 🥺

i just want my premium items plz 🥺🥺

https://tenor.com/view/crying-cry-crying-face-gif-20235014

[wheat dagger]

Um... The latest patch notes said it fixed this issue?

I installed the patch and it has not

[uncut rampart]

Fixed for some items, but not all

for example

[wheat dagger]

Yeh it says I have them in the pass too but I can't actually equip them lol

[uncut rampart]

have to wait another few weeks now 🥲

[wheat dagger]

[lost owl]

https://tenor.com/view/crying-meme-black-guy-cries-sad-man-thank-god-for-my-reefer-hood-news-gif-24902056

[foggy yew]

Initially it was the same for me, but after restarting the game it worked.

[umbral tinsel]

Please try restarting the game if they're not immediately unlocked.

[Resolved] Battle Pass Unlocks not unlocking

[dense sequoia]

They show up unlocked in the battlepass now but still have a locked icon on customization screen

I restarted and it worked. Nevermind

[regal scaffold]

BP items are unlocking properly for me. Huzzah!

[cinder sundial]

steam

[sand marsh]

Restart your game

[tepid sluice]

It is now showing me having the items, wilst not actually having them

[keen narwhal]

Restart your game.

[tepid sluice]

I just started up

aight, now, finally

[keen narwhal]

Have you received thine drip m'lord?

[lost owl]

Sweet thanks

It works

[old thunder]

@umbral tinsel you and the dev team that fixed the battle pass glitch are the goats

[quartz pumice]

HOLY SHIT IS IT MY BIRTHDAY

Holy moly battlepass!!!!

[fading vector]

So the premium rewards in the pass now appear unlocked, however I still do not have access to them? Ex; Rune Hammer not unlocked in armoury

[fading vector]

Restarted game, seems to be working now 🙂

[sand marsh]

Correct, this is the fix #📰︱patch-notes says to use