#DLC

24 messages · Page 1 of 1 (latest)

solar venture
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I bought both DLC through epic games but didn't receive the items ingame is there anyway I can fix this? Everything with the payment just was going good but I just didn't receive the DLC content please help

hexed remnant
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Restarted the game?

solar venture
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Didn't solve it

hexed remnant
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Did you already own Chiv and purchase special or kings edition through the in-game store?

solar venture
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No through epic games store

hexed remnant
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Check if you've received the crowns after a restart. If the items + crowns don't appear after a few restarts, check your emails for any code + the receipt from the EGS confirming payment went through. Contact epic games if all else fails

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When i've purchased through Epic Games it's taken up to 5 minutes to process

solar venture
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They say I need to contact torn banners studio

solar venture
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I have mailed them but dindt got any mail back or something

hexed remnant
solar venture
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no

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epic games linked me towards this

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but they dindt mail me back

sullen dew
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Having the same issue.

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I have the email receipt. Restarted several times. Not sure why the items aren't in game or why Kings Edition says its not purchased.

hexed remnant
sullen dew
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@hexed remnant Thanks! Is there a proper way to submit the ticket? Looking at ChivMail is says to just directly DM. Will this auto populate a ticket? Im new to the discord and processes and what to make sure Ido it right the first time. Appreciate the response.

hexed remnant
candid berry
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Same here :/

candid berry
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@sullen dew did you get a fix or something?

sullen dew
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I did. I played a full game/match and that synced up the items.

candid berry
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Thats cool i payed extra for the base game. Im disapointed. they didnt reply

sullen dew
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Did it work?