#🤝│community-troubleshooting

1 messages · Page 183 of 1

little timber
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i already cleared download cache

celest panther
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@little timber This may be something you need to discuss with steam support. We don't control how steam distributes updates or installs them so I can't advise further.

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Generally steam will automatically redownload corrupted or missing files if they fail verification after the update has been applied. In some cases this can require all files to be reaquired.

verbal talon
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after the latest update pubg crashes and freezes A LOT!!!

regal vaporBOT
verbal talon
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" DISABLE ANY HARDWARE OVERCLOCKING
While overclocking hardware (CPU, RAM, GPU) can be beneficial for in-game performance, running hardware outside the manufacturer's recommended settings can cause multiple different issues such as memory or file corruption and for troubleshooting purposes should be removed (through the systems BIOS). "

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without my oc my pc will run even slower

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thats not very helpfull 😄

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@celest panther i dont know if u can answer this lets see .... in the troubleshooting guide ^^^ says to remove launch options , i have only -korea thing to have blood blue colour . Does this affect the game performance ? should i remove even that ?

celest panther
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In the spirit of troubleshooting, follow the instructions

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If your issue gets resolved you can always re-enable it later on

shy kestrel
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did you find solution?

little timber
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i had the same issue before

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now i verified my files

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and i was missing 350 files

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after downloading 30gb

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but then it worked

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after veryfying files

shy kestrel
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i did not working...

verbal talon
heavy bough
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I want to unblock it. I have reported more than 100 cheat players
I did not do anything
I want to allocate my account how much I reported cheaters
My account ID is required 517019050

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

coarse junco
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@heavy bough please don't spam the same message across multiple channels

thin prairie
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after update 10.2 ive just crashed 4 times in the 1st game. also upon returning my charachter did not have a helmet visable. this was upon landing and general running on sanhok. i also kept getting stuttering. any idea when a fix will be out

verbal talon
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i cant join train when waiting in q for ranked

hazy rain
spare wyvern
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How do I turn off the background? My eyes are burning

tawny vortex
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What happened to my Green Lvl 3 helm and Tiger Stripe parachute??

sharp remnant
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i keep getting this error please help😖

elfin wing
echo basin
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error keymappings tencent gaming buddy

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

quick chasm
# hazy rain

Please close vmware before running rhe game as advised in the error message.

wicked pine
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Is it legal to set keybindings by modifying GamesUserSettings.ini in an editor? I'd like to change:
(ActionName="ToggleMissionList",Keys=((Key=P)))

This binding is not available in the keybinding settings ingame.

Edit: ToggleMissionList doesn't work at all as of 10.1. I managed to fix it by reloading settings from clouds in 10.1, but this method does not work in 10.2. Bug has been reportet in the correct channel. Just looking for an alternative workaround.

brisk field
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editing the ini files can get you banned.

neon drift
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How can I get more FPS on pc, max I’m getting is 62fps (players unknown battlegrounds). Pubg lite I get 300fps. Is unknown limited to 62 or is there setting I can change to get more?

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I’m running the game on laptop with i7 10875, rtx 2070 super, 16g ram.

vast rapids
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@neon drift Seems odd. It should be around 120 fps at least on medium settings. Did you try to run it on very low to see if it changes anything ? also which resolution are you playing on ? What cpu temperatures you got (laptop's cpus might get pretty hot very quick) ?

neon drift
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1920*1080

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I will lower it and try

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I put fan setting on to gaming too

vast rapids
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@neon drift is the energy saving on your laptop set to maximum performance ? (battery settings)

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@neon drift also try see in the pubg settings in nvidia control panel you showed in the screen if there is no fps cap for the game

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Also try to disable the "smooth fps" in pubg itself.

neon drift
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Thank you so much krauzer now I’m getting around 140-200

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It was the battery setting and also frame smooth setting that got it

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✌️👍

verbal talon
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@neon drift

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@vast rapids

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i have putted everything on very low and disabled everything except v-sync and get less than 50 fps

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and inside smokes i get 10-20 fps

vast rapids
vast rapids
# verbal talon where is that option'

it's a setting in windows, try to right click on your battery at right down side, it will give you a hint where to look for that. Also I am not sure what hardware you got, it might be a totally different reason for your low fps

wide totem
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Had some random people invite me to a game lobby they said this what ever language it is in and then they left??

anyone had this before or know what it says?

📎 Translate.png
fast bloom
verbal talon
vast rapids
# verbal talon i use pc

Using a pc you said... try to plug your screen into a microwave instead and set the timer to 30, pretty much enough to see your sarcasm getting hot and burn in sufferings

verbal talon
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bruh ¯_(ツ)_/¯

verbal talon
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anyone knows how to fix this blur

celest panther
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Looks like your render scale setting is set to lower than 100

verbal talon
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okay

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ty

merry flare
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Please help me
I crashed in the Sanhok map only

Other maps are normal, only the Sanhok map crashes frequently

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I have verified it still like that

verbal talon
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why its black screenshot?

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u alt tab frequently ?

zenith dove
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I need help!!
I play on singapore (sea server) but the game keep letting me play on NA server.
I cant even play on a map i want to play. On sea server,i can play on any map(FPP) but the game keep me from playing on the server i used to play. On NA server,only random map is available.
HELP

verbal talon
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@zenith dove verify the files

zenith dove
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I have done that 3 times. Still same results

verbal talon
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and the game put u in a server where u have better ping

merry flare
zenith dove
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No,ping is terrible

verbal talon
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but if u want just use an vpn and connect someone to middle singapore

zenith dove
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As i'm from India,my server was sea server. From 10.2 patch,i cant play on this server anymore

verbal talon
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use vpn

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and connect somewhere in the center

zenith dove
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Problem with vpn is,when i use it,steam automatically logs me out,and i cant log back in again

verbal talon
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wtf?

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first time i hear about this

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i have used vpn many times with no problems

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what brand of vpn u use?

zenith dove
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avira

verbal talon
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try nord vpn

zenith dove
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You think this is game server problem or my isp problem? Im really lost here

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it doesnt happen before

verbal talon
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its prob ur problem not game server

zenith dove
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it was from the 10.2 patch

verbal talon
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but u can also go to steam discussions and post ur problem there

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there are many people that can help u there

zenith dove
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i'll try different vpn

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ok thanks for the tip

verbal talon
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nw

merry flare
celest panther
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@crisp arch I've already asked you not to tag every person that seemingly has a similar issue.

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Please do what I previously requested regarding your issue - play matches during peak times to see if it continues

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!tsperf @merry flare

regal vaporBOT
merry flare
crisp arch
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i cannot do it?

celest panther
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I'm not discussing this further.

true basin
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I bought new iphone and i only download pubg mobile from the app store after few dayes i got 10 year paned ! And i tried with geusts account same problem ! Please i need your answer and help. @celest panther

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

stable knot
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I know this might be juvenile, but I didnt get credit for the three kills I had in the game. To be fair the third kill happened after I was killed but it did show up on my screen in game when I was spectating. I finished the match at 15:25 hours CST. Just wondering if something can be done. This has happened before. It does appear I got all the damage points. Curious.

brisk field
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The last one wont show up in the ingame statistics, but on external statistics pages. Dunno about the other 2 though. Was it on haven?

stable knot
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it was on the green map. 800+ hours and I still dont know the names of the maps... 🙂

brisk field
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Sanhok?😂 then i am not sure why it didnt count the first two. Sorry

stable knot
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Not a big deal. I know I got 3, that's all that matters, especially for a noob. 🙂

brisk field
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thats the spirit man!

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

wintry sorrel
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@celest panther Hi, do you have any idea about this issue where i can only queue in games with an average of 80 or 90 bots since wednesday. Cannot really play the game. Please help!

📎 20210113233952_1.jpg
celest panther
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@wintry sorrel I've looked at your match history and what you are stating isn't correct. The ones where you had high bot ratios appeared to be during off peak times for NA, but the majority of your matches have had minimum bots.

wintry sorrel
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@celest panther Sorry for bothering you, but it is in fact what i stated is true. This is the game that i played like a few hour ago with 82 bots!

📎 unknown.png
celest panther
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1 match is not "all matches"

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And right now is off peak for NA

wintry sorrel
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in fact

celest panther
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No, we aren't doing this

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I said i've looked at your history already

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I can see a few high bot ratios in the last few matches DURING OFF PEAK in NA

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Prior to that you had close to the minimum

wintry sorrel
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all the games the i played this night, it starts counting when there are only 15 or 20 players actually in game and it jumped up to 100 players when there are 5 seconds left

celest panther
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Off peak times are when the NA playerbase is least online

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Thats when bot ratios rise.

wintry sorrel
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of course i see what you mean. but this issue is still happening since wednesday although i've tried queuing at like 6 or 7pm

celest panther
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No, its not. I looked at your matches since then and other than the off peak time matches where it is to be expected, i've seen low bot ratios in all the matches.

wintry sorrel
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i cannot really play the game since the 10.2 updated

celest panther
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Its still possible to get a high bot ratio match in peak times, but its less likely

wintry sorrel
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i dont know but what i am saying is true

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otherwise why should i complain 😦

celest panther
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Then show me its correct. Your statement about high bot ratio matches for all matches since wednesday isn't

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I don't want you to cherry pick matches. Look at your last 30

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Look at all 30 of them

wintry sorrel
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yes it is sir. i dont know how the data is shown in your end. but i've been matching in games with an average of 80 or 90 bots.

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you wanna teamming with me then i show you

celest panther
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Thats fine, then show me your bot ratios for your last 30 matches.

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I strongly recommend looking at it as you will see that the majority of the matches were around the 20% mark

wintry sorrel
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i dont know if it help sir :(( because what i am saying is it and it is still happening

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i just submitted a ticket

celest panther
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As I said, I have taken a look and nothing stands out as out of the ordinary

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If you aren't willing to look at the information yourself, there isn't much I can do.

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You linked PUBG Lookup, each match on there shows the ratio too.

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Look at your last 30 matches and you will see.

wintry sorrel
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then can you show me how can i look at it and see how many bots are there in my games?

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the website above that i showed is recommended by wackyjacky

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i dont know if it accurate

celest panther
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Its accurate.

wintry sorrel
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then you can see what i am showing you is correct

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additional

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i have not played 30 games since the last update

celest panther
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Ok, so look at all the ones since the update. 30 was an arbitrary number

wintry sorrel
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i dont know if your data show the games that we actually left the games

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if it is. then it would show why

celest panther
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It does not. If you left before entering the plane them it's not recorded.

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So if that's what you are basing it on then I can't see those matches, and neither can you

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but again, if the match was during the off peak times then its normal that higher bot ratio matches can happen

wintry sorrel
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as i can see. the ratio of bot is in average of 25%

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which is normal

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but it's 80% for me

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which is not normal

celest panther
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So far nothing i've seen suggests an issue.

wintry sorrel
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this one does?

celest panther
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As i said, i don't want cherry picked matches.

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That doesn't demonstrate an issue.

wintry sorrel
celest panther
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Look at all the matches you have played since the update.

wintry sorrel
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i picked today matches that i played

celest panther
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And those were played during off peak times, as i said.

wintry sorrel
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it only show 10 matches

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then do you have any ideas why this does not happen before the latest updates?

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like never

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an average of 80% bot in games?

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i have played OFF PEAK TIMES every single day before the latest update

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this never happened before

celest panther
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At no point have i said that it was guaranteed you will have high bot ratios during off peak times.

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Its just more likely.

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I can also see in the last few days you have played matches during off peak where there were low bot ratios too

wintry sorrel
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it was and just a few like 5 or 6 games yesterday

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and then boom

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it happens again

celest panther
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As i said, nothing so far shows anything that has me concerned

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Did you mention earlier tha you had raised a ticket with support?

wintry sorrel
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it's frustrated :((

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yes i did

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something wrong with my account probably

celest panther
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In that case please wait for them to respond as there is nothing further I can offer here.

wintry sorrel
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because i dont see anyone have this issue like me

fleet burrow
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Is mission list key has been removed?

thorn shuttle
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@celest panther Please stop ignoring these bot-heavy match reports. It's clearly warrants further investigation as a possible bug. If it was actually random you wouldn't expect to only get games which were 20% players 80% bots and vice versa, you'd expect there to be at least some in the middle. The behaviour of the lobbies is very odd - it triggers the start of match with a very low number of players in the lobby which just doesn't give anyone any time to join the match.

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For example, I've just joined EU FPP squads - the match start countdown began when there were just 14 players in the lobby! It only took a few seconds to connect. I can't believe that 3PM UTC on a Saturday is that empty on EU servers that you can't wait a bit longer. Or is this a problem with individual accounts, and if so what can we do to resolve it? I've played for thousands of hours and dozens of matches recently - I don't want to face 80 bot lobbies.

wintry sorrel
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This should be considered as a bug instead of a high ratio bot lobby

atomic perch
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guys i am complaining about this a month now... i am saying the exact same thing and pubg cor sees nothing wrong... @thorn shuttle describes exactly the problem but they dont seem to be willing to do something.... i know that mr @celest panther will delete my message as i am not playing the game but i have faced the same issue... i think if more and more people who are facing this bug(since i totally believe its not matter of OFF peak times) then the corp will be intrested on solving this problem..

viral monolith
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hello i have an issue with the bot in pubg.. i only play with bots... is something wrong with pubg?

coarse junco
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Your steam account?

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or mobile?

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

digital fox
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any word on the crashing or we just gona ignore it?

indigo basin
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This games been crashing for 3 years i dont think it'll change anytime soon

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it can however, at least not run at 15 fps. They'll release another 10-15 $15 skins and get around to it eventually

little carbon
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is the 2 kills first 15 mins + 15 minutes of no damage bugged?
I just got 2 kills off the landing, then took no damage for 15 minutes
Does it mean get 2 kills within first 15 mins of match and take no damage?
i.e. i cant take any damage thos first 2 kills?

brisk field
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Yes exactly. Take no damage at all

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For the first 15 minutes of the game

grand gorge
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Can you please tell me why I was banned for 24 hours? I did not use any hacks or cheats. You can see my previous gameplay.

📎 Screenshot_440.png
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Can you please tell me why I was banned for 24 hours? I did not use any hacks or cheats. You can see my previous gameplay.

📎 Screenshot_441.png
regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

dim tinsel
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My game keeps freezing on Initializing... screen this started to happen when season 10 went live, i have a 100mb/s download and 50mb/s upload internet can somebody respond what's happening here is it the game or is it my pc ?

fossil ivy
oblique merlin
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just had this happen on EU - i got 'network lag detected' for a minute, then it timed out. i was able to then reconnect, but not before i was killed.

📎 578080_20210117190505_1.png
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my internet connection appeared to be working perfectly at the time. i've never had this happen before.

shut robin
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Game just crashed again. Erangel driving in a buggy. Xbox series S

viral monolith
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how do I look into the scope on stadia?

heavy verge
viral monolith
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oh ok thanks

shut robin
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Game crashed on vikendi, riding passenger in Zima. Xbox series S

celest panther
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Firstly, a new lobby is created either when a minimum player number is reached, or when the timer hits 3 minutes. If one of those "3 minute" lobbies is created, anyone who queues will be placed into that lobby with very little waiting time as its given priority.

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The timer in game starts after the following is met

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In all cases, there is a minimum wait time regardless of meeting the criteria. This is to allow players to load in

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After that the following apply

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  1. The minimum player count is reached
  2. The match is full
  3. The maximum wait timer is reached (which starts the timer regardless of player count)
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A player that leaves matches and requeues is also likely to be reconnected to the same game they left, unless they wait until the timer ends.

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Please be assured, none of the mentions about this have been ignored, however the information i've been given has not demonstrated an issue. I cannot review data from matches that players didn't participate in, so if thats what is happening then it wasn't mentioned until just recently.

celest panther
grim kite
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@celest panther @ocean shard Good morning, I have an issue and I really hope you can help me with. I get temp-banned a lot lately and it ruins my experience in the game. My IGN is I-FURY-I. Today I had no kills in squads for like 5 games and then I won a game in duos with 9 kills only and I got banned. I just got unbanned 24 hours ago and this happened to me.
I'd really appreciate it if you can look into it.

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

crisp arch
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ok u say all of this in theory @celest panther and it makes sense... but we are facing the issue in action... accept the fact that is hapenning and do sth... propably something with some accounts... its not issue of off peak times.. its a bug who propably dont know even u how it has been created... please help and dont say all the time the same thing... i had the oportynity to play the weekend and again the same problem...

thorn shuttle
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@celest panther thank you for the reply - https://pubglookup.com/players/steam/qmunke here is a report of my matches from Sunday, as you can see the Squad FPP matches on either end of my graph there show a massive disparity in player-bot ratio compared to solos and duos - the five latest matches were all back-to-back and the other squads match was earlier in the day. If it is just a case of FPP unranked squads being low population then is it possible to at least get that confirmed? If that was the case I'd have expected more people to be complaining to be honest! If there is anything I can do in order to help you diagnose this any further please let me know.

grim kite
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I just get an automatic reply from a bot every time I submit an appeal. It never worked for me...

crisp arch
celest panther
celest panther
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I can't see data on matches you didn't participate in. If you were leaving matches without playing them then I personally can't track the issue as your match history won't show one.

crisp arch
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according to what? my account isnot steady since i am playing in internet cafe... so what?

celest panther
crisp arch
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sorry when i go to an internet cafe the store gives me a diferrent acount

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is this a problem too?

celest panther
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Is it a brand new account each time?

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Because this will absolutely be part of the issue

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Or, rather, one from a pool of accounts

crisp arch
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its store's account....

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how it is part of the problem?

celest panther
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Then there is likely no issue in this case simply because the number of bots you encounter is also related to a hidden MMR

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Lower MMR = more bots

crisp arch
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pubg has the problem or some specific accounts and u have to fix it...

celest panther
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Depending how frequently the account is used, that MMR could remain low.

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This is important information you didn't provide previously.

crisp arch
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the account is always being used

celest panther
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Sorry, but we can't provide support if you aren't using the same account each time.

crisp arch
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its not an important information... the point is that i am playing with bots....

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hahahhaha just want to avoid me... ok sorry for the inconvenience

celest panther
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Not at all. But I can't track an account issue unless you are using the same one constantly. If you use whatever is provided by the lan cafe then I cannot track an issue.

viral monolith
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i have the exact same issue with this guys.. i have posted message on saturday but noone reply... can u please help me?

celest panther
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I cannot provide any further assistance on this matter via discord. If you wish to have it investigated further please raise a ticket with our support team.

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That also goes for yourself as well @viral monolith

viral monolith
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but u have showed that u know how to solve this problem... @celest panther

celest panther
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I have asked you to contact support, so please do so regarding this issue

viral monolith
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ok but i thought u would help me since the other two guys have the same issue...

celest panther
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Neither of them have provided me with any information that points to an issue that I can see.

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This is why I am directing you and the others to support.

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Please raise a ticket with them to discuss it further.

viral monolith
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ok thank u...

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@thorn shuttle can u please tell what to do with the support?

broken python
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Since update 10.2 I get a full PC reset crash atleast once a day. My PC is only 2 months old and I haven’t had any issues with the game up to this point.

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This doesn’t happen with any other game I play and my PC is more than powerful enough to run the game.

knotty lintel
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i am playing pubg on pc and i have a problem.. when i use a single smoke or if i go in a boat the game crashing..did someone know what cause this problem and can help me to fix it?

hollow pond
#

I am mistakely change the Sever Asia to Midileast please help me.

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

knotty shadow
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Hi, I tried to enter the game for an hour. It gives the message that the server is busy. Please do something to solve this problem.

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Covers limited countries to play please expand

thorn shuttle
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@celest panther I have raised a support ticket now, but just for more info - https://pubglookup.com/players/steam/qmunke I tried solo squads as you suggested to see if it made any difference, as you can see three games in a row (starting from just before 1900 UTC) of solo squads, 80+ bots, switch to solo queue, 22 bots.

wintry sorrel
shut robin
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Just crashed driving on erangel playing ranked. Loaded back in to see myself already dead. Xbox series S

vast rapids
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Game crashes many times in a row, 3 times in the same match!!! 2 days ago was working perfectly fine. No changes were made to my system. Integrity files checking didnt help. Reinstall didnt help. Fresh (clean install) nvidia drivers didn't help. No overclocking on gpu. Checked 3dmark for stability. Anyone having the same issue?

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any recent patches ? Yesterday ?

broken python
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I just did a complete uninstall/reinstall of thew game. I also sent a request ticket with my logs to support. Hopefully they get this crashing figured out.

viral monolith
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Hi everyone

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I have problem with mu purchase

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I bought prime plus and rp plus for 20$ but rp did not came

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Can anyone help?

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<@&208909936514695168>

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

vast rapids
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can anyone help me with the crashes ????

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totally unplayable !

shut robin
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Game crashed again. Vikendi as I hopped out of a car. I can count on crashing every other game now. Xbox series S. Why is no one at pubg helping me with this?

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I’ve tried reinstalling but that didn’t help. Not noticing any dips in frames. Frame counter stay at 60 except in the lobby I get some screen flickering, but in game it’s buttery smooth until it crashes.

celest panther
shut robin
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@celest panther Well I’m sorry if you’ve addressed it multiple times with other people. You did acknowledge it but never got back to me (it happens, not mad) @celest panther So the crashing on the series S is being addressed in this patch? What do I do to get this fixed?

#

Hmmm thought that would be a quote. Anyways, is the crashing on the series S being addressed on this patch? I need to know so I can return my Xbox or not

celest panther
#

The next update may address some of the crashing, but I can't be sure how significantly until after the update is in the hands of players

#

its one of our highest priority items that we are addressing, but its complicated.

rare dirge
#

any admin can dm me pls ? i haev issue i need some 1 pls

celest panther
#

@rare dirge Ask your question here. This is the help channel and is its entire purpose 🙂

rare dirge
#

i have to screen share for u

#

to see whats happing

#

i have this problem
when i oppen the game i just get kicked from no reason no thing

#

i try to remove the game Files and install it again

feral ingot
#

More times come this problem in recent update

#

Pls help me what I do

#

Already I uninstalled game and reinstall

celest panther
#

!tsperf @rare dirge

regal vaporBOT
celest panther
#

!pubgm @feral ingot

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

late echo
#

thx for my next 72 hours ban for nothing i play this game for 5k hours and now iam banned

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

late echo
#

why not talk about it here because otherwise you can see how many errors the game has and how many are wrongly banned

heavy verge
late echo
#

i have
My question is only 24 hours now 72 hours and what happens then do I need a new account

heavy verge
outer peak
celest panther
outer peak
celest panther
outer peak
rustic sorrel
#

The performance on Xbox One S is about the worst it’s ever been - consistently low frame rates and high crash rates - bad bad bad

cobalt bridge
#

@celest panther high ping brooo

#

After the recent update

celest panther
#

Can you confirm where you are playing from?

cobalt bridge
#

Sea server,

#

India.

celest panther
#

What is the server code shown while you play?

#

You can see it under the minimap

cobalt bridge
#

The ping is around 100 all the time,I used to get 30 or 45 at nosy

#

Checking it

#

Launching my game at the moment

#

You mean the server block?
LIKE LS SNG

celest panther
#

There are a couple of locations in SEA which could mean you are being connected to a different location to before

#

How many matches have you played since?

cobalt bridge
#

9 matches

celest panther
#

I'll keep an eye out for additional mentions and feed it back to the team

#

in the mean time, please continue to play as normal and see if you notice any changes

cobalt bridge
#

We getting connected to 3 servers
Ls sng
Lz sng
La sng

#

The entire sea servers is facing this issues,asked my friends in Malaysia and Vietnam,they too have high ping

#

Malaysian players get ping less than 10,It gets really difficult to fight them out

#

The game is too choppy @celest panther

celest panther
#

And this wasn't happening prior to last nights maintenance? Was the ping the same regardless of the 3 server codes you mentioned above?

cobalt bridge
#

Nope,my ping was same as I used to get it before the last nights update.
And there was slight variation of 3 of 4 ms between the server codes.
Used to get the lowest ping on lz sng

#

By the word lowest I mean I used to get the ping of 40,now I'm getting 100+ @celest panther

grand venture
cobalt bridge
rustic sorrel
#

@grand venture nope but I expect playable frame rates 😂

#

If I got 60 FPS I’d be stoked 😂

grand venture
grand venture
rustic sorrel
#

I’ve been strongly considering it!

grand venture
#

Hard to convert at first though.... 👍

#

You will not regret it, like a new world....

wanton epoch
celest panther
#

Where are you playing from @wanton epoch ?

wanton epoch
celest panther
#

I reported this to the team earlier to see what might be happening.

#

Another user earlier today mentioned a similar jump in ping

crisp arch
#

i managed to have a steady account and the problem is still existing... i am wondering about your answer previously..... it really maters if he is playing random squads? u dont care about ther's account that have the problem? u care about guys who have problems or about the whole situation with the bot high ratio? @celest panther is this a nice support for the problems that are existing? so many people and u didnt do anything about the problem because u still believe there is no problem... i have sent message to support customer but noone answered me...

celest panther
#

@crisp arch You told me you use a random account when at a cafe. I cannot track an account issue if you aren't using the same one consistently.

#

I explained this the other day as well.

#

I will not go round in circles again.

#

Excellent. So its a brand new account?

crisp arch
#

but again is happening... i have tried everything as u told me...

#

its an used account... but only me plays now...

celest panther
#

By brand new I mean you were able to set up a nickname etc?

crisp arch
#

my account is steady now... are u going to fix the problem? what about the complaints of the others? i see @outer peak have the same issue... we need a whole solution and admit finally there is a problem and fix it.... a cannot accept the off peak times....

#

i am not going to extend the whole situation

celest panther
#

You haven't given me any information.

crisp arch
celest panther
#

Additionally, purchasing steam accounts is against their terms of service.

crisp arch
#

my account...i dont discuss anytthing else if u want fix it...

#

u are not working for steam... so its not a detail that i should have provided u... but i did... so just fix it, please....

celest panther
#

Well, im afraid that after you already explained that you have previously been playing on random accounts via an internet cafe, any account you provide me to try and diagnose this issue is only going to make things less clear. 2 users provided me with clear information earlier that is similar to your case and it is being looked into.

#

I won't be discussing this topic with you further as I don't believe the information you can provide will help at this time.

wanton epoch
celest panther
#

Then that sounds like a routing issue you should speak to your ISP about.

#

If the issue goes away when using a VPN then that suggests the route used isn't the best. We don't control that route.

wanton epoch
celest panther
#

I've had similar issues in the past where there was a strange route being taken and everyone with my ISP had the same issue. They solved it after it had been reported.

#

I would definitely mention to them that when using a VPN to connect to the same servers that the issue goes away

wanton epoch
#

So, I'll just tell them about the game is called PUBG and they'll know what to do? lvl3_think

wicked pine
#

Can anyone take my old player ID if i want to change to a new one temporarely?

severe latch
broken orchid
#

why do i have to wait an hour for every single ranked game?

lyric wigeon
#

is there anywhere to report intentional teamkills?

regal vaporBOT
#

Where possible, please report players using the in-game reporting tools.

You may also report a player via one of the following alternative methods:

  1. By visiting https://shield.pubg.com/ and filing a report (See #747756393041231873 for more details).
  2. Raising a ticket with our support team at https://www.pubg.com/support and attaching any relevant evidence you have.
heavy verge
#

@lyric wigeon ☝️

thorny venture
#

yo I need help

#

anyone there

high dirge
#

Sr i need to help, i want report 1 team in vietnam Team up in the rank game

regal vaporBOT
#

Where possible, please report players using the in-game reporting tools.

You may also report a player via one of the following alternative methods:

  1. By visiting https://shield.pubg.com/ and filing a report (See #747756393041231873 for more details).
  2. Raising a ticket with our support team at https://www.pubg.com/support and attaching any relevant evidence you have.
topaz rock
#

I recently reported a player for intentional team kill when the "night scope" was being tested and he got a temp ban.

ancient stump
#

hi there, has anyone else noticed stuttering and randomly some sounds playing like from some video or something?

modern canyon
#

nope. not i

sick furnace
#

Hi there. Trying to register on the PUBG site and getting "Please enter a valid email address." with any and every email address I have. Everything has check marks in the form.

celest panther
#

Do you have any ad blockers enabled?

near patrol
#

Hi Im having troubles with the game quite this time. First, when I press the mission button either daily, weekly or challenge from the lobby sometimes the sudden music come out. Im not sure the theme of it but it frequently happens to me. Second, the mission ui flicks as maybe the sentences are too long. And last, I cannot play the highlights in replay. When I press H, it does go to the first highlight but it shows black screen with no highlights playing at all. So I just press J and see myself. Three issues I experienced so far.

brisk field
#

i got the same issue with jittering text in the mission list

near patrol
celest panther
#

Are you near one of the big screens we added for PGI.S?

#

Which area were you in?

heavy verge
#

@sharp remnant

Do not publicly accuse others of misconduct, including cheating. Please always use proper channels for reporting inappropriate or rule breaking behavior.

viral monolith
#

@celest panther dHeyGuys

#

i sitll cant play ranked

toxic flame
heavy verge
#

I believe that is your player reputation, a new system introduced with update 10.2.

toxic flame
#

Tnx

near patrol
final aspen
#

Hello ! I have a monitor with a 5120x1440 resolution but i want to play pubg on 2560x1440 and that's only possible in borderless / windowed but the cursor keeps getting out of the game. This does not happen in games like OW where i'm forced to do the same thing.

abstract raven
#

Hello. Ever since the last maintenance this past week my audio is messed up, I use a HyperX Quadcast S mic. I though it was a mic software issue however after resetting my audio completely as well as testing the issue on all my other steam games PUBG is the only one with the issue. After loading the game approx. 45 seconds after the game has loaded the mic will continuously connect/disconnect the audio and everytime it comes back on the audio is grainy and unreadable. Like I said i tested on my library of 25+ steam games and EFT along with COD and no other game does this. Please let me know if there is anything i can do, i really love playing this game.
Thank you

Update: Delete local files and did a fresh install and nothing fixed.

still glen
#

Hello..Did someone know why pubg in mi pc is less then 60fps?? Before i was playin 80 90fps help please

wooden fractal
#

Hey, do you know how winmtr inside pubg reports should look like ? I am asking because more than half of the tracert are not responding and I find myself in lots of desync

thick knoll
#

great to see pubg support kicking goals

fossil field
#

@abstract raven Can you run the mic without any software of it and try it again? It sounds like an conflict somehow.

wooden fractal
#

When I get shot the right end packet loss goes red for a few milliseconds but not every time.

viral monolith
#

I need help my account is getting ban with no reason

wooden fractal
viral monolith
#

I need help

fossil field
viral monolith
#

Where can i get this?

fossil field
fossil field
fossil field
#

@wooden fractal How FPS do you have most at the time?

viral monolith
#

Which option i chose to get help from pubg ?

fossil field
#

In case you got a temporary ban, just wait the ban will be lifted after the named hours. 24 hours or more, depends on how long it was.

viral monolith
#

I got 7 days ban! No reason and my tire is bronze now i was pushing conquer

#

Submit tichet than! Im on a mobile ?

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

wooden fractal
viral monolith
#

same thing happened to me and i just had to wait ito ut

#

My second id is showing (your accoun is loged in with newer version) what is this?

fossil field
fossil field
heavy verge
tired trail
#

Hello, excuse me, can I check my account?

fossil field
tired trail
fossil field
tired trail
fossil field
tired trail
#

I thought it was possible to check the reason for the ban by using 17-digit id

tired trail
tired trail
tired trail
fossil field
tired trail
fossil field
coarse junco
#

@tired trail where are you playing? PC, Console or Mobile?

dusk pulsar
#

AMAZON has become very bad for the last 3 months

wooden fractal
#

Thank you

#

I don't really know What am I looking at. But is it nornal on my Inet to have the results I have ?

dusk pulsar
#

Previously I played with ping 33-35, now 45-50

dusk pulsar
wooden fractal
#

I know some will come with git gud shit but my game feels different like It was about a year ago. Good frames but no matter what I do I cannot win 1v1 fights. I manage to shoot 2,3 bullets out my gund and that's all
I am dead in a fraction of a millisecond. I used to do 7, 8 kills in ranked. Now I can't make one kill.

#

Even driving feels different ingame. Like all the cars have no friction. They just spin and roll out of nothing...

stiff shore
#

pubg inventory & map stutter i need hlep

abstract raven
fossil field
viral monolith
#

I too have been having Sound/Mic issues and can't figure out what the problem is. I am using a Sound BlasterX G6 for sound, and a seperate mic connected directly to the PC. Audio will disconnect and reconnect off and on, mic wont work in game. and I will lose all sound when a pubg game is finished.

#

Started about a week ago

#

All other games no problems. Mic works in every other application. but once i load up pubg everything goes to hell.

uneven flicker
#

How long is the usual response time for support tickets? I've been waiting two days with nothing but an automated response.

uneven flicker
#

welp. I was hoping I could play a few rounds before work but I guess not.

ebon socket
#

hi my friend got banned, can I request to check and unban? his id is "ImDD-__-DD"

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

final aspen
#

How do i make my mouse not go out of the game when im playing windowed ?

#

I'm forced to play windowed i can't play fullscreen

cunning star
gentle root
#

Me and couple friends have ran into this problem we would try to sign into our accounts to see theres nothing we are using the exact same thing we linked our account to

viral monolith
#

Hello ,
Guyz how to throw AMMO to teammates ?
I cant complete that challenge , can any1 help pls

grim frost
#

Hold and Drag maybe?

#

@viral monolith ^

viral monolith
#

doesn't work

#

😦

#

im lost man

heavy verge
viral monolith
#

thnxxx

grim frost
# viral monolith thnxxx

Here are some restrictions and other things to watch out for and make sure that you're doing correctly.

  • Items can be thrown a maximum distance of 15m.
  • Items can be thrown through glass windows.
  • Beware of iron bars across windows. Items will not pass through them, and hit the wall instead.
  • A teammate can request ammo, turn around and catch the ammo behind their back.
  • Items thrown to you will appear straight in your inventory if you have space. If your inventory is full, the items will appear by your feet.

After making effort of minuets, I edited this quick guided video for throwing ammo and meds to the teammate. :P

📎 How_to_throw_meds_and_ammo.mp4
brisk moss
#

guys why i can play random match only they dont let me choose any map ??

grim frost
sharp remnant
#

ye ant it kinda suck

dense sandal
#

Were do i post my live stream link ?

#

😀

#

There used yo be a channel were people used to post there stream link

grim frost
#

There's no any channel for sharing stream links.

dense sandal
#

😭

grim frost
#

PUBG Reddit has that. Probably you got lil confused.

pale vapor
#

Trying to play a game with a mate who has PS. I have a Xbox one x and I cant get the game chat working. Any ideas?

fervent fjord
#

discord chat on your phone

heavy verge
thick tulip
#

happens every couple hour

robust zealot
#

@quick chasm*PUBG. It didnt work. I have tried reinstall the game and deleted all folders from both steam and PUBG. Still nothing. I have noticed I can press esc for some strange reason to see settings

remote inlet
#

any idea why this happens? small delay and I can't shoot when getting out of a car. none of my hip fire shots came out https://streamable.com/0ftuuh

heavy verge
remote inlet
#

gotcha, thanks for the explanation

#

if i'm pressing shoot button several times though doesn't that count as a release and start again?

heavy verge
#

It should, yes. If it's something beyond standard action queuing I don't know

short wing
#

are servers down for maintenance?

mossy fog
#

hi

#

pubg still on maintenace ??

viral monolith
grim frost
#

Maintenance was going on. It should be working as usual.

viral monolith
#

Any Idea on how to prevent extreme spikes in packet loss?

grim frost
#

Troubleshoot your connection. ez pz

viral monolith
#

Ran a speed test, everything seems to be working normal.

grim frost
#

Well, these are some reasons, so it can help you to find a perfect solution I suppose.

  • Overloaded networks - Device instability - Hardware and/or software malfunctions - Poorly configured routers or PCs - Bad ISP - Using Wi-Fi over Ethernet - and Server issues. The server you’re connecting to (PUBG server, in this case) may be leaking packets, but in this case, all players should experience the same thing you are.
somber briar
#

Why when I turn on the game and enter the training map, DM or just to the match as I press f7 is a full-screen game turns into a mode in the window? It started not long ago. This is only the first time I turn on the game and press f7 in the game when I press in the lobby nothing happens.

robust zealot
#

Okay, im gona try this again. My current issue with PUBG since two days ago is that I cannot get past loading screen before lobby. For some strange reason I can press "ESC" to see menu but nothing else. Im not using any antivirus beside windows 10's own antivirus. Is there anyone who know how to solve this problem?

📎 unknown.png
#

And when I press esc back again, it goes back to same picture

#

I'd like to add that I have tried reinstall game/steam two times and removed every possible map I have off PUBG and steam

quick chasm
#

Please try connecting to your mobile network using mobile tethering. This issue is preventing you from connecting to the lobby which is a networking issue.

#

Also check out the connectivity troubleshooting guide pinned in this channel @robust zealot

grim frost
small rose
#

My buddy cant enter game it crashes without error. any Idea what is wrong?

grim frost
small rose
grim frost
#

My pleasure!

south hill
#

has there been any recent changes in the temporary ban system? like less reports are needed to issue a temp ban or something? because it seems to be happening alot lately to people who do not use cheats

quick chasm
viral monolith
#

does anybody know why?

grim frost
# viral monolith I been trying to play PUBG but this keeps coming up

This error message could pop up while playing PUBG if your PC is low on memory. In order to resolve it, you've to verify integrity of game files. I hope this works to troubleshoot your problem.

1- Reboot your PC and launch PUBG.
2-Turn off all other programs except PUBG to free up the memory.
3- Set Steam client to run as Administrator
4- Launch Steam > Library > select PUBG > Right click > Properties > select the Local files and click the Verify integrity of game files button.

viral monolith
#

Alright, thank you

grim frost
#

Welcome.

somber briar
#

@grim frost Nothing in the settings did not change. The problem appeared not long ago. And in the settings there is no option to assign a key under change the display in the window. Anyway, if it was something with buttons, why does this happen only once after turning on the game? And then the problem disappears?

grim frost
#

Maybe a glitch or bug? Someone from the staff team may help you with this. Maybe Steve will have something for you.

topaz rock
#

Hi guys. is My ISP routes lots of the IP ranges for the EU servers over their own line to Europe from South Africa. Thus they aren't handing it off for AWS to handle in Cape Town. However lately some of the servers we play on has a 30 to 50 ms higher ping. I suspect it's because some new servers might have been spun up on different IP ranges.

So, my question is there an easy way to find out what the server IP ranges are for the EU region so that I can ask my ISP to make sure they have all of the IPs routes on lower latency route?

#

This is for PC BTW

molten arch
#

Need to query some Information: How PUBG take actions against some VIP cheat vendor servers on discord, recently a guy in the PUBG server lobby has shared some official links of vendor servers selling/promoting exploits/scripts and involved in exploiting the game, and I have recorded his dictation and searched for the links he shared, I found really what he promised and he was a cheater by himself but he claim that he is cheating because everyone is cheating and he is killed by cheaters in every match that's why he is using cheats.
One more query: How to report these links to discord administration to block them? I have reported through the support email and got response we have nothing to do with these communities and they are not violating our rules of conduct.

grim frost
topaz rock
green elbow
#

Why does the game only load to my second monitor, and when I try to switch it the game still is controlled from my second monitor?

viral monolith
#

don't have a VMware open, don't even have one installed other than Windows Sandbox, which comes with Windows Pro. I am running Windows Dev Build and I have Linux on my other drive. Months ago, the game refused to launch, then when I get it to launch it tells me I have VMware running

📎 unknown.png
#

is it possible that it's detecting the linux on the other drive and thinking that multiple OS = VM?

abstract raven
abstract raven
fossil field
brittle tinsel
abstract raven
mystic wren
viral monolith
#

haven't tried

viral monolith
#

Hello friends how do I contact to recover my account

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

grim frost
#

@viral monolith ^

grim frost
viral monolith
#

it is gone

grim frost
#

I mistyped. Lemme type it again.

#

@viral monolith This error totally occurs on the detection of VMware that causes to make cheats on. You should double check if you've installed any malicious software or maybe that can be an alt of VMware. I'm sure it's a rare situation and happening due to detection of VMware in your system.

viral monolith
#

there is no VMware

#

other than the uninstallable one that windows comes with

grim frost
#

So try running a fresh installation?

viral monolith
#

no

grim frost
#

and that's requiring a clean reinstallation.

grim frost
brittle tinsel
grim frost
#

@brittle tinsel, It seems an issue on your end. You can try :- restating the lobby - restarting the steam - running steam as administrator.

fossil field
viral monolith
#

hey man

#

i need help

#

when ever i start the game it didnt open

grim frost
#

Does it show any error?

#

@viral monolith

viral monolith
#

nope

grim frost
regal vaporBOT
#

If your game is not starting or closes shortly after starting, this might be caused by your anti virus.
This can be solved by adding an exception in your anti virus for PUBG\TslGame\Binaries\Win64\TslGame.exe
The PUBG Folder is located in your steam library.
Adding an exception for the folder does not solve the problem for some users.

viral monolith
#

ok thanks eveeryone

glad kayak
#

Hi, does any one know why Im getting freeeze while im playing pubg

#

is getting freeze and i cant move and i only hear the wind thats all

grim frost
#

Here are some common steps that can help you.

  • Install the latest patch
  • Update your graphics driver
  • Disable overclocking
  • Change Power Options
  • Delete temp files
  • Turn off VSync
glad kayak
#

@grim frost did first 3 of it and still the same

grim frost
#

Maybe try deleting temp files and changing power options?

glad kayak
#

but why? i have it on max perfomance and my pc is really good like

grim frost
#

But temp files can cause issues or wait for a staff reply.

glad kayak
#

cheers

glad kayak
#

still the same issue, played couple minutes then freeze and that's what happend

📎 kqQQKdM.png
viral monolith
#

It's because of your broken graphic card @glad kayak

glad kayak
#

@viral monolith that

#

thats 2070s

#

which is like 4 months old max

viral monolith
#

or drivers aren't updated

#

It's kind of screen flickering and corrupted display caused by broken graphic card or drivers

glad kayak
#

they're updated

#

maybe i should change my refrase from 144 to 165 cuz i have 165hz monitor?

#

idk

#

but is quite annoying

glad kayak
#

warzone, cs, cyberpunk no issues at all only pubg

viral monolith
viral monolith
#

hey bro need help

grim frost
#

Yes? Just state that.

viral monolith
#

this happens when i start game

modern canyon
#

Were you banned at all?

viral monolith
#

never

modern canyon
#

Hmmm not sure

viral monolith
#

anyone else can help me

#

u will make my day

#

please

coarse junco
#

@viral monolith are you using any VPN or "network booster"

viral monolith
#

nope

regal vaporBOT
viral monolith
#

nothing working

robust zealot
crisp pier
#

Anybody ever had their monitor lose connection when starting up pubg?

#

I get through the intro and then my monitor loses signal to PUBG pnly though

eternal linden
#

ever since the newest update in settings the movement keybind options are gone and mine has been unbound so I can't physically move in game, anyone had this issue or know how to fix it?

orchid wedge
#

Are these statistics from a hacker?

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

sleek acorn
#

Can someone from PC and XBOX play together? And if so how do I invite?

heavy verge
grim frost
# robust zealot Has anyone encounted this before?

This error can happen if PUBG is unable to load Steam properly. Try the following troubleshooting steps:

  • Try to launch Steam and PUBG as an administrator
  • Try to re-install Steam from Control Panel
  • Try to change or remove all Steam Launch options (if any)
  • Editing Launch settings to -autoconfig or -windowed
  • Right-click on the game title under the Library in Steam and select Properties.
  • Under the General tab click the Set launch options… button.
  • Enter the launch options, -autoconfig or -windowed (be sure to separate each code with space) and click OK.
  • Close the game’s Properties window and launch the game.
rose depot
#

Hello everyone! Could you please tell me is PUBG using 7.1 outputs in stereo?👀

grim frost
#

It natively supports Stereo audio output. So maybe.

rose depot
#

Thanks! I find that PUBG may not support 7.1 outputs in stereo.

grim frost
#

Nice.

robust zealot
#

That did the trick @grim frost. Many thanks!

grim frost
heady current
#

@grim frost sorry if there is any inconvenience but me and all Egyptians pubg pc players want to know why the in-game voice is not working with us in Egypt unless we have used a VPN on any other country?? i am playing the game since season 4 and this problem is always there but it's not present in pubg lite or mobile or in any other game

grim frost
steady pollen
#

My facebook account has been hacked, my pubg account is logged in, my pubg account has been linked to an email
I want to cancel the link between my account and the email because the hacker logs in with the email they put on my account

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

heavy verge
#

If you're talking about the social accounts linked to your PUBG Global Account, you can link or unlink other services here: https://accounts.pubg.com/

steady pollen
grim frost
heavy verge
#

Alright. Yeah, we don't support PUBG Mobile here. This Discord server is all about PUBG on PC and consoles. See the Discord server linked above. ☝️

fickle bobcat
opal hill
#

W key bug??

brisk field
#

what is that supposed to be?

opal hill
#

In pubg steam w key is lagging in game

brisk field
#

never heard of that. How does it show for you that it is lagging?

rare dirge
#

anyone knows about crush problems ? pls dm me to screen share to show u

opal hill
brisk field
#

sorry dude. i have never heard of that before. 😦

viral monolith
#

what to do man

heavy verge
viral monolith
#

pubg pc lite

heavy verge
#

Ahhhh

regal vaporBOT
#

This is the Official PUBG Discord for PC Steam, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discord.gg/pubglite

brisk moss
#

guys i have question , why i cant speak with my team , when i press T also it didnt show that am speaking close my name !!!

📎 dsadasdasd.jpg
signal phoenix
#

Anyone know why I'm lagging only when playing PUBG? I'm okay when casually browsing the internet or playing any other game

grim frost
# fickle bobcat can anybody help me ?

This issue commonly occurs when the associated Game files are corrupted. Delete the battleye folder and then verify the game integrity. Follow the below steps to delete the battleye folder.

  • Close the game all the way out
  • Then, go to C:\Program Files (x86)\Steam\ steamapps\common\PUBG\TslGame\Win64\BattlEye and delete the BattlEye folder.
  • Then, verify the integrity of the game cache through Steam.
  • Go to steam > right click PlayerUnknown's Battlegrounds.
  • Click the Local Files tab > select Verify Integrity of Game Files.

For an additional solution, You can also attempt to clean re install the game which will remove all the game related residual files from the system. Here's how to do it :-

  • Delete all the files of PUBG manually and, make sure to delete all the data saved in the following location on your PC C:\Users\username\AppData\Local\.
  • Replace "username" with the PC name.
    Here you will find "TslGame" directory, delete it.
  • If you have installed your OS on any other drive then make sure to change the drive name in the above file path.
  • Then try reinstalling the game.
grim frost
grim frost
brisk moss
#

i did

#

also in the team didnt show anything

grim frost
#

Can you double check if your mic is releasing outputs and taking inputs?

brisk moss
#

my mic works in all the games and also in Discord

grim frost
grim frost
brisk moss
#

come Due room 1 to see that everything is work nice only in game work

#

dosent *

grim frost
#

Actually, I can't join VC at the moment. It's early morning here. By the way, did you try to change your mic to test? So, you can confirm if it's an issue on game's end or your mic's.

brisk moss
#

bro my mic is working in pubg mobile and in Warezone and in discord fine i can go live stream and show you

#

i also make verfy and everything still the same

grim frost
#

Okay so I got some general solutions for you. Mostly, they'll solve your issue in mean time.
Fix 1: Install the latest patch
Fix 2: Make sure your mic is on for PUBG (for Windows 10 users)
Fix 3: Configure the audio settings in your computer
Fix 4: Update sound card driver
Fix 5: Check audio settings for your game / Step 2: Configure the audio settings in your Steam
Fix 6: Change your network
Fix 7: Modify the volume in-game.

If you need help with a certain solution to run, feel free to @ me.

#

@brisk moss ^

brisk moss
#

look i test in setting there is a voice but ingame i have no icons close my username !!

📎 sdadasd.jpg
#

@grim frost

grim frost
grim frost
desert lynx
#

yesterday game keep crashing after 2-3 minute gaming (even in lobby). Updated new drivers, windows 10 updated, game reinstalled (with del files), steam reinstalled, i dont know why game keep crashing.

grim frost
desert lynx
#

yes, all steps

grim frost
#

Verified integrity of game?

desert lynx
#

yes, and reinstall, again verified,

grim frost
#

If you have tried some all of the necessary troubleshooting techniques and the issue still persists, open a Support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then provide the following template:

  • Date Seen:
    (approximately at what date did this start)
  • Full explanation of issue:
    (Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
  • Error message details:
    (If you receive an error message please let us know what it says)
  • Dxdiag Information
    (Press Windows Key + R and type dxdiag in the search prompt, click the “Save All Information” to your Desktop and upload as an attachment for support).
  • CrashDump Files
    (Press Windows Key + R and in the search prompt, type %localappdata%\TslGame\Saved\Crashes - right click the latest crash file, ZIP the file and add it as an attachment to the PUBG Support ticket)
#

@desert lynx ^

desert lynx
#

sended

#

[PUBG Support Ticket Received]

grim frost
#

Then, you should wait for their response.

desert lynx
#

last time im waiting arround 4 weeks answer, meaby someone have another steps what i can check, reinstall, changed ... something?

grim frost
#

All the possible methods to solve the issues, were listed on the guide and I don't think if there is any left to test out and solve this issue but you can double check if you have gone through all steps carefully that are listed on the guide. Else wait for support's response.

desert lynx
#

ok I try all steps again deleting and reinstalling

grim frost
#

Yeah! I hope, this will sort your problem.

grim frost
potent fox
#

@grim frost Android

#

Versions

grim frost
#

@potent fox Whereas your issue is related to PUBG Mobile, not PUBG PC/Console/Stadia. This is official server for PUBG PC/Console/Stadia. You should ask it in the #481200416349224980 channel of PUBG Mobile official Discord server.

wanton epoch
#

can you not queue us to this server again?

  1. always high ping (bad routing)
  2. always miramar
  3. sometimes have packet loss (can be fixed by reconnecting via force close and restarting)
📎 unknown.png
desert lynx
#

after reinstalling drivers with UDD, reinstalling game keep crashing, and now i have one more issue, left side monitor blinking color bar, WTF?

📎 pubg_wtf.JPG
whole vapor
#

hey

#

I wanted to play but it started and a black screen was received

grim frost
grim frost
whole vapor
#

yes

#

🙂

grim frost
# whole vapor yes

Are you using any VPN or network speed booster? Or anything like this related to network?

whole vapor
#

I don't use anything.

grim frost
whole vapor
#

alright

grim frost
#

Also, you can try switching the network sources to another like Cellular data and test if the issue persists.

whole vapor
#

I did it, but it's the same thing.

grim frost
#

Else contact support.

whole vapor
#

okay

desert lynx
#

@grim frost [DISABLE FULLSCREEN OPTIMIZATION: ] - not helping

#

now i have all drivers cfg as default

grim frost
#

Then contacting support is only a way.

whole vapor
#

I was playing in the middle of the night xd

grim frost
whole vapor
#

I'm not banned? LUL

boreal cairn
#

<@&208909936514695168>

grim frost
boreal cairn
#

but my teammate is facing same issues @molten trellis

#

and now we counted as suicide..

brisk field
#

sometimes the server just messed up. happens. It is rare but happens

grim frost
#

If this doesn't happen often then you can be fine with it. Else you can try those steps to fix it.

molten trellis
boreal cairn
#

before this error, we played 3 games on ranked match and nothing happen..

grim frost
boreal cairn
#

hope we get compensation from you pubg..

#

😦

grim frost
#

Did you try all those steps? I'm sure It's happening due to bad network configuration.

boreal cairn
#

yes, we do it before we start playing this game dude

molten trellis
#

my network is normal dude

grim frost
#

The error “Network lag detected” occurs in-game when the game detects that your network doesn’t have the proper speed or connection and prompts you about the condition. This error primarily means that you don’t have a good internet connection. Hence you should check your network and make changes if necessary.

molten trellis
#

but i am test my connection to stream some video on 1080p that working

boreal cairn
#

it seem to be the server, not our connection. i just wanna my RP are recovered not decrease

grim frost
boreal cairn
#

look, before this happend.. we can enter and play the ranked match.. i clipped my gameplay before this sh** happen..

📎 Screenshot_524.png
grim frost
#

Still, those are enough steps to fix it.

boreal cairn
fossil field
elfin wing
#

guys please help when I playing PUBG suddenly auto exit and getting crashed , pls someone help me to fix this

📎 Screenshot_125.png
grim frost
elfin wing
#

okay thanks

mystic heart
#

I can't open pubg test server

#

This comes up everytime

fossil field
astral pasture
#

can someone fucking help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#

yesterday i got unbanned and today again banned??????????

#

wtf

#

9 kills and got banned?

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

rare dirge
#

this my problem

#

i do what the pubg support told me and no reason

#

pls if anyone know what the problem dm me

rotund sparrow
#

Why I can’t get in a ranked game? I queue 2hr already

#

Is it a bug? Or what

#

Anyone has same issue?

grim frost
# mystic heart

This causes due to - IP Configuration - DNS Cache - Server Maintenence - Incompatible Software.
You can try these solutions to fix this error.
Solution 1: Shutting Down Incompatible Software
Solution 2: PowerCycling Internet Router
Solution 3: Resetting DNS Configurations
Solution 4: Changing IP Configurations

If you need help with a specific solution to get that done, feel free to let me know here.

grim frost
molten arch
#

I want to query the information about the new type of cheating technique.
Today a cheater killed me and I spectate him, his screen was freezed and I was not able to record his video as video evidence. But I was only able to listen what was happening in the background for example I listened to the voice he shooting, driving the car and everything else. Only this screen was stopped with no character motion.

The question is now what to do? how to capture and report this kind of cheater?

fierce ermine
#

Hey , i just wanna know about the graffiti contest , and how should we know the winners

granite monolith
molten arch
#

@granite monolith No it was not a bug, the cheater claims openly that nobody can capture him, he was aware of that... and When I switched between them other normal players was normal, and this freezing screen technique happened only to him

granite monolith
#

did u checked in the replay?

grim frost
molten arch
#

yes I have confirmed it from every angle, that's why I make statement that this exists

brisk moss
#

cpu usage problem 80- 99 % am using 1660

fierce ermine
#

i have practice in this event and i want to know

grim frost
#

KRAFTON collects personal information including addresses for merchandise shipment after selecting the final winners, and destroys all the data after the shipment is complete.

elfin wing
coarse junco
#

restart the game ans steam, should fix it

near wind
#

Bro I have a fucking 2080 ti top spec pc with with high speed internet. And I'm still getting rubber bands and stutters ALL THE TIME, it never stops. If I so much as flick shot I have to brace for lag. Its ridiculous. I have my pc built for fps games that are supposed to handle these games. The thing runs Apex and warzone and abunch of fast paced games but for some reason it cant run the game made in unreal engine. I've went as far as to reset all my settings and turn everything on very low and NOTHING works. I'm one more gun fight loss to lag away from uninstalling and not looking back. This has been an issue for years but all we see are new skins and more microtransactions.

elfin wing
near wind
#

Even a 1050 ti should be able to run this flawlessly but here we are.

elfin wing
#

ye but your pc spec is still sophiscated than me, because your VGA card is RTX 2080 ti super right

tranquil tree
#

Hello ! What am i supossed to do here ?
The game started, i killed 2 guys in 9 min without taking any damage, then survived 15+ minutes without any damages ... '-' and its still not completed ........

📎 5d8e46106dade88be394486765587565.png
#

in game when i pressed ESC it was mark on yellow as DONE

tired trail
#

The customer service asked me to wait for a week. I have waited for more than a week and I haven’t received a reply.

#

Hello Survivor,

Thank you for writing to PUBG Support.

I understand that you regained access to your account after it was hacked and now your account is banned for violating the terms and services of the game.

In order to proceed further, please reply with the following information:

  1. Title of the ticket [Request for hacked account recovery] "Game Nickname" ex. [Request for hacked account recovery] PLAYERUNKNOWN

  2. Date the account was lost / Date the account was regained

  3. Agreement that we will only be able to help as a one-time exception (Yes / No) Assistance will be difficult if No is selected

  4. Provide the Steam Profile URL (for account verification)

  5. Provide a screenshot of installed Steam Guard Mobile Authenticator (without the screenshot account won’t be checked for hijacking)

Note-The screenshot has to include the following information:

-Your Steam Persona
-Account Security Status

  • [How to find your Steam ID]:

-Open up your Steam client and choose Vie

#

This is the reply letter from my complaint customer service. How long do I have to wait?

near wind
#

hello survivor, we have seen activity of you hitting lucky shots and a lvl 1 on your team reported you for taking an m16 that he wanted so well have to permanently ban you, if you want your account back please do the following

  1. do a tripple backflip throught a loop of fire
  2. be on time for your child support payments
  3. stand on your pinkey for 5 hours while resisting the bible
  4. sing rap god perfectly.
  5. stab tom cruis in the ass with a katana in the shape of a penis
orchid ridge
#

where do we report cheater?

#

I have proof death cam video

#

i reported him through ingame but he was only temporarily suspended

grim frost
orchid ridge
#

Thank you

grim frost
tired trail
#

I have tried to reply, maybe the customer service is too busy

cold thunder
#

I have played almost 20 games and have not heard any of the voice chat..!
People don't talk now or there is a problem?
I have tried all the settings..!

grim frost
#

Try a match with mates.

viral monolith
#

Hi, I keep ketting the Memory Corruption message in the warmup part of the match after about 10 seconds which leads to exiting the match. I've tried deleting the Binaries/Win64/BattlEye folder and checking the integrity of the game files. I've also tried to uninstall and install the game again, and still it doesn't work.

📎 BattlEye_-_Corrupted_Memory.jpg
grim frost
# viral monolith Hi, I keep ketting the Memory Corruption message in the warmup part of the match...

This issue commonly occurs when the associated Game files are corrupted. Delete the battleye folder and then verify the game integrity. Follow the below steps to delete the battleye folder.

  • Close the game all the way out
  • Then, go to C:\Program Files (x86)\Steam\ steamapps\common\PUBG\TslGame\Win64\BattlEye and delete the BattlEye folder.
  • Then, verify the integrity of the game cache through Steam.
  • Go to steam > right click PlayerUnknown's Battlegrounds.
  • Click the Local Files tab > select Verify Integrity of Game Files.

For an additional solution, You can also attempt to clean re install the game which will remove all the game related residual files from the system. Here's how to do it :-

  • Delete all the files of PUBG manually and, make sure to delete all the data saved in the following location on your PC C:\Users\username\AppData\Local\.
  • Replace "username" with the PC name.
    Here you will find "TslGame" directory, delete it.
  • If you have installed your OS on any other drive then make sure to change the drive name in the above file path.
  • Then try reinstalling the game.
tired trail
tired trail
grim frost
#

That reply was not for you. Well, not sure if you ever need to do that again. Give them sometime maybe?

alpine summit
#

Excuse my stupid question, but where can i watch live PUBG game on Discord?

grim frost
brisk field
#

i think PUBG casts on twitch

#

not on discord

grim frost
#

Yeah. There's nothing like that by PUBG on Discord.

tired trail
alpine summit
#

OKOK, thanks guys!!

brisk field
#

🙂

grim frost
#

@alpine summit @tired trail Welcome.

viral monolith
raven gyro
#

Hey guys. I'm having some trouble; quite often when I'm shot at a close range the game freezes for about 0.5-1sec. I can't seem find a solution online. This is on PC/Windows, Nvidia GTX1070, MSI gaming laptop, i7

grim frost
viral monolith
potent fox
#

PUBGMOBILE Hi, my account was banned although I didn't use anything! Please review the ban! My id 5651687450

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

tired trail
sterile mauve
#

I have 512kbps I cant load the main menu global invitational video, I wait like 15mins to have my play button, its too much wait/load time, can U disable the video?

grim frost
grim frost
cinder prawn
#

Why don't I receive my authentication pin code for Ranked in my Dominican Republic number?

celest panther
#

@cinder prawn Please raise a ticket with our support team for help with SMS authentication

regal vaporBOT
elfin wing
viral monolith
#

Hello, I have a huge problem with fps. During the game I play the game generally at good fps. But the problem is when I parachute to crowded places like bootcamp paradise castle pecado. I have also generally noticed when there are many players near me I have 15-20 fps drops from 70-80 can drop to 40-45. As you understand it is unlikely to play the game normally

#

already i have set everything on very low except antialiasign to medium also i have optimize my windows for pubg .I have searched everything to find what could help me to improve my fps

#

i have even removed nvidia experience geforce

#

i will stop play i dont have money to buy new pc just for pubg

#

My specs is gpu 1050Ti palit stormx 4gb cpu amd ryzen 5 1400 16 gb ram(ddr4-2600 HZ) ssd(i have put my game in it)

heavy verge
#

@molten arch do not publicly accuse others of cheating.

spark spindle
#

Has anyone noticed a recent change in the smoothness of frame rates at 1440p resolution? My fps counter shows identical values now compared to pre-10.2, but my game is ridiculously choppy. I usually get 100-140 depending on the map/playercount. Despite this, it is almost like only half of the frames being counted are actually being displayed in-game. When I lower to 1080p, the framerate is roughly the same, but I no longer experience the choppiness. Hardware is not an issue, I have an i7-8700k, 16gb 3000mhz ram, and a 1080Ti. Any thoughts?

viral monolith
regal vaporBOT
grim frost
grizzled stratus
#

are we allowed to share our xbox account names so we can add people to play pubg with ?

regal vaporBOT
grizzled stratus
#

ah sorry

heavy verge
#

You're good, just post in the right place. No rules against sharing your account name though. I would personally recommend sharing that in DMs rather than publicly.

grizzled stratus
#

thank you for your help

molten arch
#

I want to query the information about how to report a cheater which is not possible to report because we don't see his name. The guy was shooting in the air when he jumps from the plane, he has weapons and he don't need to reach the land pick up the weapon. He jumps from the plane with AWM/8x ... and killed many in the air including me :D.

opaque spire
#

Greeting , can pc players play with ps4 or ps5 ?

#

pubg Steam

coarse junco
#

No, there is no crossplay between consoles and PC. Only PS and XBOX can play together

cursive mist
#

I usually play in SEA SERVER.....but today I connected in AS server in which I got 300ms

#

How is that possible?

lunar sky
#

hi, i got into a boat with an enemy player, wasn't a bot. I didn't get the "Cruising with the enemy" achievement, can anybody help?

lavish moon
#

guys i got a data corrupt message

#

when i started a game how do i fix it

heavy verge
#

VERIFY INTEGRITY OF GAME FILES
Files can become corrupt, accidentally deleted, or just magically disappear, this will check the files and replace them if necessary.

  1. Go to your Steam library
  2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
  3. Click on the Local Files tab and then Verify Integrity of Game Files
fierce ermine
#

hello, can i know when the pubg 4th anniversary contest results will be announced ? because i have practice in it and i don't have enough g-coins to buy pgi s items , so if i am a winner i can buy some items , any help?

celest panther
#

@fierce ermine Please keep an eye on our social channels for further updates

amber bramble
celest panther
amber bramble
#

Ok

naive granite
#

Hey

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

viral monolith
brisk field
#

PUBG has nothing to do with the 3rd party webpages. I don't think they can help you with that^^

viral monolith
#

true but the trophy is to get 1000 kills on ps4 I am on 7000 didn't unlock?

celest panther
#

@nova perch Please keep political topics out of this discord.

quick chasm
#

@neat wasp have you tried restarting your network, are your friends on the same ISP?

#

You are the only person reporting this issue that im seeing so far so I cannot exclude the fact that this may be an issue on your end

neat wasp
#

ok, but if it's not me hanging, it's one of my teammates... just saying

grim frost
#

Try to select the game manually under activity.

#

Discord is having issues in the detection of Game. Try reinstalling Discord and if you have not update it yet, do it.

celest panther
#

I would recommend contacting discord support for this. Everyone I've looked at all display party and lobby information as expected

#

They may be able to help troubleshoot it.

molten arch
#

how to report a team killer which has no option for intentional team kill.

📎 123.PNG
coarse junco
#

that would be griefing

molten arch
ornate maple
#

Hello, I am a player from EU. To play with random teammates that can speak english and are nice, I VPN to North America to have some fun. The only issue is that my voice chat is not working after 5 minutes of playing. My teammates can not hear me and I can not hear my teammates. Is this any VPN setting or a bug? (but I also see streamers vpning to NA which do not have this issue ...)?

silver plume
#

Sorry maybe for double Post. But i'm tired of trying an Thing to run the game. I Start steam, Start the game, season 10 Logo appears, Black screen, end. I dont know what to do. I tried everything. Reinstalled Windows after dive years. Installed all divers and an Thing. But game is still on Black screen. Without music or anything. I tried to deinstall geforce experience, Start steam as admin, all Tipps from the Web. My friend has the same Problem, but a very better System. I think its a general problem after the last update. Before anything runs finde. Does anyone can help me (us)? Sorry for the Bad english, im german see_no_evil

regal vaporBOT
#

If your game is not starting or closes shortly after starting, this might be caused by your anti virus.
This can be solved by adding an exception in your anti virus for PUBG\TslGame\Binaries\Win64\TslGame.exe
The PUBG Folder is located in your steam library.
Adding an exception for the folder does not solve the problem for some users.

molten arch
ornate maple
urban tree
#

can't even play this game

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

urban tree
#

that's funny, i did that, every time, and the response is useless

#

@everyone unban me

#

@here terrible devs

heavy verge
#

@urban tree Neither of those will work, and we don't handle ban appeals here. The link provided is the path you will need to take.

urban tree
#

they give me a canned response and don't do anything

#

i've done that three times

#

i need a better solution

heavy verge
#

And yet we still do not handle ban appeals here.

urban tree
#

so you're about as useless as a support ticket

#

cool, thanks

heavy verge
#

Less useful than a support ticket in your case, because a support ticket is what you need.

#

👍

urban tree
#

no, equally useless

molten arch
ornate maple
molten arch
#

in this case Your ISP is blocking or stealing some of your bandwidth as commission/profit to save data and sell again to another costumer or you are using torrent at the time when you are playing on PUBG server.

lethal root
#

can anyone help me killed by teammate

#

and he never gets ban

regal vaporBOT
#

Where possible, please report players using the in-game reporting tools.

You may also report a player via one of the following alternative methods:

  1. By visiting https://shield.pubg.com/ and filing a report (See #747756393041231873 for more details).
  2. Raising a ticket with our support team at https://www.pubg.com/support and attaching any relevant evidence you have.
heavy verge
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@lethal root ☝️

bright wraith
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I'm trying to play the Pubg Experimental server, and every time i try to load up the game it says "Failed to install Battleye Service"
I've tried uninstalling Battleye, starting it from my "Services" section, updated my drivers, restarted my pc, Reinstalled the server itself, and also verified the game files several times.

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any fixes??

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it's now doing it with the main game aswell

celest panther
silver plume
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Thx. I will try it. Even deinstalling Kaspersky and Look in my Router for a Firewall etc.

fringe narwhal
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Hi sir or mam

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I have facing problem with my id

coarse junco
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PUBG Mobile?

fringe narwhal
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Pubg kr

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Am hopeless i have messaging

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All the servers

coarse junco
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Can you describe your problem?

serene jetty
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I have a Twitter chat account on Twitch. I wanted to know if you can correct me.

celest panther
cyan swallow
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I just got this... I HAVE never cheated! I got a new mouse and this happened?????

📎 unknown.png
regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

azure spindle
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any idea support after latest update
#Update it was MSI Dragon Center Issue removed new one and installed the old one game Working fine now 😄

📎 20210206003345_1.jpg
heavy verge
azure spindle
heavy verge
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Hope it helps! I don't know anything beyond what is in the article there.

fallen beacon
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Hello, this is my third time getting banned for "unusual gameplay patterns" for 1 day. If I play more consistently, it will happen frequently, as I will end up getting a lot of reports, most likely. Is there any way around this, because it is ruining my game experience?

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

fallen beacon
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They said I have to wait it out again

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They did the same for my last 2 bans

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It's getting really frustrating

heavy verge
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That frustration is understandable. Unfortunately that is not something that we can help you with.

round elk
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I have had the same issue! really frustrating as i stream so a weekend without streaming

azure spindle
gray tide
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@regal vapor help me

mossy cove
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why im cant voting on pbg

grizzled steeple
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i have the same question

viral monolith
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why i cant voting ?

analog python
rain adder
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I got the same issue ^^

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was wondering if its just me, but looks like other people have that problem, too

rain adder
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oh, now i can vote

scenic marlin
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how can i solve key delay in pubg? if i hit W it takes about 5-10 seconds until the player moves

merry wharf
#

@heavy verge

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

delicate wadi
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Hello, I have a question about the map (the first one you made, erangle) there is a island where you start at the beginning. We jumped there and there was no loot at all and no boat as well. Why haven't loot over there and why is there any boat??

brisk field
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yeah i am sad about that too 😦 that famous starting island has been abandoned by the devs 😦

delicate wadi
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Yea, that though... can't you give anybody an assignment to fix it? It would bee nice with some loot over there 🙂

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And one more question. Why can't we choose maps anymore?

brisk field
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because the playerbase was a bit low, so they took that away. BTW i think the mods won't like that you write this in troubleshoot. This is only for issues with the game, like game not starting or something. 🙂

delicate wadi
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Ok sorry didn't know 🙂

brisk field
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no worries

viral monolith
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guys why does my Pubg runs on my HDD disk even though i have it installed on my SSD

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anyone knows how to change that?

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my specs are i7 7700k gtx 1070 16gb ram
and i get alot of fps drops

mint oriole
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you can choose installation path

viral monolith
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its already on ssd installed

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also anyone knows why i get disconnected on pubg midway

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even though i have ethernet cable

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and my internet never disconnect

orchid ridge
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game feels laggy although I get around 120 fps , movement and scope feels slow

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it wasn't like that before

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even picking up items are very slow

regal vaporBOT
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We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

heavy verge
#

@uncut totem ☝️

bright locust
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how long does it usually take support team to reply after creating a ticket?
My first ticket was answered within an hour. Support team asked me to send them some proofs that my account was hacked and banned from PUBG, so I was wondering how long will it take them to analyse everything and unban if they are willing to

bright locust
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I got the mail again, where do I send my URL via ticket or i just reply to mail?

heavy verge
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You just reply to the email. Note where it says "... please reply with the following information"

bright locust
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okay thanks

coral cedar
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Is anyone experiencing freezes recently? Out of no where my game just started freezing pretty much every match.

shut robin
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How do I keep my series s from crashing?

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Happens at least once an hour

thick arrow
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@shut robin close the game and restart it every 45min

shut robin
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@thick arrow I’ve tried that. Doesn’t help