#🤝│community-troubleshooting

1 messages · Page 182 of 1

ancient stump
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All good

celest panther
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I'll be keeping an eye on things over the next few days.

vivid sundial
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the Troubleshoot solutions didn't worked, as i was thinking, i've missed only reinstalling PUBG because i feel like it will not fix the issue at all, and gonna waste alot of my time

celest panther
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When we ask players to do a clean reinstall of the game it is to eliminate as many common issues as possible.

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It may be a pain to do for some, but its a nessecary troubleshooting step.

vivid sundial
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okay, gonna try that out

celest panther
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Make sure you follow the instructions on the support page to clear out config and lingering files.

vivid sundial
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okay

worldly granite
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hello i have a problem

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when i try to link my steamaccount to my global account it tells me : "Steam authentication: You already have a membership in another Global account"

ive already checked all my 4 emails and only one of them is registered but the registered one is not linked to my steam.
can someone from PUBG remove the link from global to steam or so

vivid sundial
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Yeah actually, having same issue, unlinked my Steam account from PUBG LITE accout, tryed out to connect it to another account, and it says something like that account is allready connected to another account

worldly granite
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i hope @celest panther can help me

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its so frustating

celest panther
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@worldly granite Please raise a ticket with our support team so they can investigate further

regal vaporBOT
worldly granite
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thank you

vivid sundial
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@celest panther Reinstalling PUBG didnt do anything

celest panther
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There is nothing further I can offer support wise at this point then.

vivid sundial
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Okay

celest panther
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If it is related to steam then it should resolve itself. If it's still causing issues in 24h please raise a ticket with our support team.

vivid sundial
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If its Steam releated issue, why my 200 friends are playing PUBG without any issues

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That's weird

celest panther
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Because not everyone is being affected by the issue I previously mentioned.

vivid sundial
strong aurora
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great game, so not-so-working... "error occured" / black screens, 15ps, half of menu loaded....
only on pubg ,other games from steam works perfectly...
different drivers / reinstalling pubg etc - problem still exists...

📎 unknown.png
shut loom
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it's not from you, the last patch #@!%ed the game up.

indigo skiff
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@strong aurora i had the same issue, i think it has to do with the connection to the lobby server. u need to open ports or clear dns cache. i clear dns cache and its working now

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ipconfig /flushdns

strong aurora
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and for Pubg corp - "for me its working" 😄

indigo skiff
strong aurora
indigo skiff
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@strong aurora i dunno man, i did that, and validated my game files. everything works now

slate badger
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via VPN works.

indigo skiff
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the reason why we get black screen its because the notification message that "player-N- got banned or temporary suspended"

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it doesnt want to load the lobby, first loads that message

stoic zephyr
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Crashes every 3 games, in 8.0 it was only vikendi now it expanded to Miramar and erangel as well so double check what you fucked up and fix it

indigo skiff
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i wait with the blackscreen for over 20 minutes i got the notification popout with the ban

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and it start loading lobby after

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this is the notification im talking about

slate badger
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after that everything run normal?

indigo skiff
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i had to wait 20+ minutes with blackscreen in my face, doing nothing

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and after 20 minutes it loaded this.

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and lobby is working again

viral monolith
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Hey

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I have same problem

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After starting the game, the main menu does not load. At first I have a black screen for about 30 seconds and then only the background, character and game search button but I can't press it. I've tried running the game a couple of times, restarting my computer, checking file integrity three times and everything is not working. I updated the graphics driver and it didn't help either. The game ran normally for two days and today I bought a pass, played a few games and it suddenly stopped working. What should I do?

ocean sigil
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same problem... whats up?

vapid moat
atomic perch
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Many peoplewith problems but the pubg corp says everything is under control

ocean sigil
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is it only SEA with problem?

ocean sigil
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is this issue in the lobby going to be fixed soon???

celest panther
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Hey guys, quick update.

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The black screen issue was reported to the team last night to look into further.

vivid sundial
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That's good

vivid sundial
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@celest panther i've launched today PUBG, was running okay, played one game, died, and when i was coming back to lobby, the Glitch started again, slow loading, 20fps,black screen, some file, keeps deleting it-self, everytime i quit pubg, and check the files integrity, and always there's one file missing

viral monolith
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still waiting

slate badger
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@vivid sundial yesterday my friend have this same problem. Solution for him was minimize game to sidebar during move to lobby (just make game run on the background) - maybe it will help also for you

somber briar
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I asked a few friends and those living in the UK don't have this problem, the same people living in Germany, most help vpn. A large proportion of people living in Poland have this problem. And this is not the fault of stem because stem itself normally works the rest of the games that I checked the same. Only pubg has some problems as usual.

vivid sundial
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nah its not working

shy kestrel
alpine wyvern
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im using VPN and its working but i have big lags

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but the pubg is turning on

somber briar
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Vpn solves the problem, which means that it's not the fault of steam only pubg but somehow can not admit it.

opaque rivet
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Yesterday i can play normally, today black screen appeared. When you do something with it?

celest panther
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!lang @abstract schooner

regal vaporBOT
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Please use English in this channel, thanks!

celest panther
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@somber briar If a VPN works then that suggests an ISP issue.

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Either your connection is being routed poorly, or isn't connecting to the servers properly for some reason

keen wind
celest panther
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As I said, if a VPN works then its not a game issue, its a connection issue.

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Which means something is interferring with your connection to the game.

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Not everyone is affectedby this either, only some.

alpine wyvern
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i was using VPN 2 hours and then my PUBG start working normal

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so

alpine wyvern
somber briar
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@celest panther So any solution? I flush DNS but don't work.

celest panther
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Sorry, I haven't got any solutions.

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A VPN is a workaround temporarily, some have also mentioned using googles DNS settings helped.

vivid sundial
viral monolith
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but its weird

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my friend from the same city can play normally

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and my pubg not working

vivid sundial
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yeah its weird but im 100% convinced its something with PUBG Servers, something releated with connection between user PC and Servers

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it can crash or just broke in any moment, today i was playing PUBG normally for one game (game loaded fine without any issues), and after one game, just everything broke again (20fps, black screen, freezes while loading)

viral monolith
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Yesterday I played about ten games normally and then everything stopped working. After an hour it was "repaired", two matches and the same again.

vivid sundial
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they need to revert the latest Minor Update from Yesterday, and re-work it properly

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its the only way right now, to let us play the game like we used to before that Minor Update

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and not wait days/weeks

celest panther
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@vivid sundial Not your router, but the routing

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The route your connection takes to the servers.

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If a VPN solves the issue, then that suggests a routing issue, which is ISP level

vivid sundial
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routing can get interrupted by third party application

celest panther
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VPN's alter the route your connection takes, so if a bad node is being used by your ISP then it may be avoided when connected to a VPN

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Our platform engineers have been looking into it and so far nothing points to a server issue

keen wind
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but it was fine before update

vivid sundial
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okay, but still, latest Minor Update started it all, and it needs to get reverted and re-done

keen wind
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u cant rly understand it?

vivid sundial
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@keen wind chill chill

celest panther
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If it was, then the issue would have been present from the moment the servers came back up, and then remain a problem

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but everyone so far has said that it started ~2pm CET yesterday, which also lines up perfectly with a steam issue.

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VPN's may also avoid affected steam server nodes too

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Our team is still looking into it, but so far there hasn't been any issues discovered.

viral monolith
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"but so far there hasn't been any issues discovered."

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then its our fault?

vivid sundial
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Reverting latest Minor Update'll fix this, its just something with latest patch, that might've broke something that we all dont know about

shy kestrel
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is this a joke? pubgface

viral monolith
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@celest panther Today is Christmas Eve.

vivid sundial
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If new update broke the game for many many many people, what does Developer do? Revert the Update, change it back to like it used to be before the Minor Update, and work on it when everyone is enjoying PUBG back like they used to

viral monolith
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I won't pray in the church for good luck with your finances if you don't fix the pubg today.

spark salmon
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I use VPN. I haven't problems

vivid sundial
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Like, you cant just tell people to wait for one god know how long, and tell'em to use some VPN and play with 200ping, i rather playing none than dying to lags, desyncs and etc

celest panther
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@viral monolith I didn't say that at all. I said that we haven't discovered any issues yet at our end.

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There is quite clearly something happening.

vivid sundial
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yeah

viral monolith
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@celest panther ok. I will wait.

vivid sundial
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they're now working on discovering the issue, but i really prefer the whole team, to revert the update, not a big deal

shy kestrel
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+1

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they did not fix a problem with the update, just added new ones.

vivid sundial
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and meanwhile you are guys searching for the issue, we can play PUBG like we used to

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that's very simple

somber briar
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@vivid sundial You forgot that they don't listen to the community, and they keep making stupid decisions themselves. I would not expect the game to start working this week, if they cannot fix the bugs that are from the beginning of the game, they will not be able to deal with it either.

celest panther
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@somber briar this isn't a discussion channel.

vivid sundial
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Yeah, but for almost 24hrs everyone here in this channel is discussing the issue and how to fix it

indigo skiff
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yep, black screen, every second game, i have to close the game and reopen multiple times to make it into the lobby. so sadge

vivid sundial
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My point here is to revert the latest Minor Patch, work on it in you'r office, and let everyone who are victims of that Glitch/Issue, play the game like they used to 2-3 days ago

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and avg player count for past 2 days is dropping, not gonna stop until you guys dont make a solid decision

shy kestrel
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It will be a real problem if they can't fix it in like 3 days.

vivid sundial
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or forever

somber briar
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That's how only I found the facts that apparently are painful. I'm leaving this game on until it gets fixed sometime. Sorry for "discussing" on the wrong channel 🙃

celest panther
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As I said, the team are aware of the reports are are looking into it

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but right now nothing has been found to be wrong on our end.

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They are still looking into it though.

indigo skiff
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@celest panther i think its steam, they have been doing some ui updates to overlay and stuff..

celest panther
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Steam did have some issues from around 2pm CET yesterday, which coincided with these issues.

vivid sundial
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@celest panther just make a "voting" for community,
a) revert the patch
b) leave the patch on live servers, and work on it while people cant play the game
and we'll see what they'll choose

celest panther
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its not the patch

vivid sundial
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if it would be Steam, it would be fixed yesterday

shy kestrel
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But we can play other games normally? Just pubg broken

indigo skiff
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you cant make him understand that its network related not patch related xd

celest panther
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If a VPN solves the issue, then its connection related

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Not everyone is experiencing the issue, so its not the update.

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If it were then everyone would be reporting it

vivid sundial
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people said, that minimalizing the game solves the issue, cleaning files solve the issue, and its not really working for anyone ellse

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i've tryed doing the vpn thing, and didnt really worked out for me

shy kestrel
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I tried everything, only mobile connection works.

celest panther
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The team continues to investigate and will fix anything that is discovered to be the cause if its at our end.

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Beyond that I have no new information to share.

celest panther
vivid sundial
turbid kindle
vivid sundial
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you cant

shy kestrel
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Yeah but point is i don't want to play with high ms..

vivid sundial
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if it would not be Krafton studio developing PUBG, every other game developer would revert the patch like yesterday

shy kestrel
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I'm just giving up... Wake me when game is alive pubgface

vivid sundial
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Just revert the damn Minor Update, its soo simple 🤖

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revert the Minor Update patch pubgti pubgface

shy kestrel
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Just give up, they won't pubgrip

vivid sundial
viral monolith
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i receive mail from support

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anyone tried that? he told me to reinstal game

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@celest panther

vivid sundial
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its not gonna work

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dont try to do that

viral monolith
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ok.

vivid sundial
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That's soo simple, just revert the Minor Patch to version before the Minor Update, and work on that patch in you'r office meanwhile we're able to play that game

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instead of working on that Minor Update while its on live servers, and when we're not able to play that game

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soo simple man

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There's soo many of Community Team and Stuff members on Discord, and only one is responding with ctrl c + ctrl v responses

celest panther
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And even then i should be enjoying my vacation.

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Reverting an update is not as simple as you make it out to be

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Additionally as its not affecting everyone, its likely not the update itself.

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I can repeat what I said a few more times for you if you would like me to, but im simply providing you with the information I have.

vivid sundial
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I believe its not as simple as i may see it, but you guys made that game, soo is Reverting Minor Update a huge deal?

celest panther
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You are connecting 2 things together because they happened coincidentally.

vivid sundial
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im talking about latest Minor Update that in 99% fricked up the game for many people, and that type of coincidence is more rare than Earth getting hit by huge asteroid, and even if it was a coincidence, Steam would fix that 10x faster, and if its Steam issue, why is PUBG Studio working on it?

celest panther
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The maintenance that applied that update happened in the early hours of the morning CET. Reports of the black screen issues only started arriving around 2pm CET that same day, where we were also aware steam was having authentication issues as we could see the data for it. By your logic there we were also responsible for steam going down.

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The reason we are looking into it isn't because we think there is a problem, its to make sure there actually isn't one that hasn't been discovered

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Even if its a steam issue, we will still look into it from our side to ensure it isn't something we need to resolve.

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I've provided all the information I can at this point and there is nothing further that I can do.

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if i receive an update I will inform everyone.

vivid sundial
# celest panther The maintenance that applied that update happened in the early hours of the morn...

im not saying you guys are responsible for Steam issues, but issues with you'r game that everybody is experiencing. But still, that's finally a solid response that i've wanted to see, thanks. I still think Reverting the Minor Update is more reasonable than leaving it on Live servers and trying to fix that, reverting minor update'll let many people play that game again, and for you (Community Team) have a vacation, not getting reports of Black Screens, 20fps, loading issues everyday. And for PUBG dev team, to find the issue slowly, fix it and put it back on live servers, without desperate and angry community pushing the dev team to hurry up under the pressure

celest panther
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Again, if it were the update then a VPN would not solve the issue.

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This is going round in circles, so I'm going to leave it here.

vivid sundial
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For me VPN, Phone network and changing the Network, didnt fixed the issue, i can't do anything but just wait for devs to do something meanwhile there's season happening, and cant play my favourite game, do quests, gain Season Items, and if its gonna be fixed after week/2, you guys need to extend the season, for me and many people to be able to Make up the days, when we're not able to play the game.

brisk field
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And why do you think that you are speaking for the whole community? I played yesterday with frinds and from steam stats you could see over 300k people also playing who wouldnt have the same issue.

vivid sundial
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There are people who experience this issue and just giving up, but there are people who experience this glitch and talk about it on Discord, and im speaking for people who experience the same issue, not whole community dude

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That makes no sense. It works fine. Why should they revert a patch that didnt change anything that could produce this issue? And if it was a game issue, wouldnt it be an issue for everyone and not just 3 people in this discord?
@brisk field
The Minor Patch changed something, they've changed backend stability, and its improvement for servers

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And for many people that Minor Patch, just completely destroyed their PUBG, they're not able to play PUBG anymore, i was trying everything and nothing is working

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If they're able to play PUBG, its only with VPN whitch makes gameplay really bad

brisk field
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You are still talking as if you were talking for all players when it seems to be a small group.
So tell me why only a few would get an issue when the patch broke the game? Game played perfectly fine for me my friends and some hundreds of thousands of players. And why would you revert a patch then?

vivid sundial
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Reverting that Minor Patch would help the people who are experiencing that Glitch, and for people who are not experiencing this, will only get like 1-2hr maintrance and will not affect them either

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And still im not speaking as whole PUBG community but as people who are experiencing the same issue as me LUL

brisk field
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But you dont know that it would change anything.
And you were speaking about 99% and things like that.

vivid sundial
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I think it'll fix the issue most likely, if not you were right damn what a deal

brisk field
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And how would you know?

vivid sundial
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What do you mean

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If after the reverting the Minor Update the issue will be still the same, not fixed then you guys were right

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And fun fact, i think the most people who have this issue in 80-90% who reported that on Discord are People from Poland, like me

brisk field
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Well then people would have to work and roll out new versions for nothing. As was said before it seems to be unlikely that it was a gameside issue when only few people have it.

And where do you get all your percentage numbers?

vivid sundial
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They're working more on finding the issue, than simply reverting the update, and about the numbers (80-90% means the most of people)

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And let's just leave the decission for devs, because we both cant say anything, no matter what they'll do what ever they want

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Soo actually me and you wasted alot of time continuing this conversation, Christmas my man, we're both supposed to sit now and spent the time with family, but we're just arquing dude, im going off, hope you'll have a merry christmas and happy new year dud

brisk field
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Yes you wasted a lot of time for that staff member be repeating the same thing over and over.

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Without knowing anything.

vivid sundial
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You aint know anything too man LUL

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What the hell

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You did waste time too if you cant see it

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Going off as i've said

brisk field
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So everyone wasted time because of you😅

vivid sundial
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You could leave that alone but you didnt LUL

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Still continuing that pointless conversation?

brisk field
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You wouldnt accept any answer of the team and just repeat the same thing without listening what he was writing even

vivid sundial
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Yeah thats true, because im really mad and desperate, cant do anything and everything i can do is just wait

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And i hate waiting when i know i've wasted money for the season i cant play

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I wasnt accepting any answer but i was listening to them

brisk field
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Doesnt seem like it. You were repeating the same thing over and over.

regal vaporBOT
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Please use English in this channel, thanks!

viral monolith
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I don't know why, but pubg is working now.

opal kite
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I just bought a Pubg game yesterday and had this problem. When I enter the match I always get a long loading time and then I only hear the sound of planes and parachutes. I always get annoyed because I always die early. I have reported to PUBG SUPPORT but have not been replied to. Hope anyone helps :)

Laptop:
GTX 1050 TI 8gb RAM
INTEL CORE i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~ 2.8ghZ

viral monolith
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your laptop is better than my pc 😦

alpine wyvern
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is there anything known about black screen?

fossil field
alpine wyvern
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but u know when im playing with VPN in poland i have 400ms in game

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and the fun of playing this game isnt big

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some times it works some times no

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i turn on pubg right now without VPN and its working

fossil field
alpine wyvern
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in netherlands i have 400 too dude

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idk why

fossil field
alpine wyvern
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idk :/

fossil field
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Maybe try a different country like Belgium, Austria, Swiz, etc.

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Or maybe even one from Germany too.

alpine wyvern
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i will try, thanks

fossil field
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np

somber briar
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I changed the DNS to those from Google, but it didn't help. Somehow 2 hours ago turned the game and works normally, only loads a little longer before than usual.

alpine wyvern
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i have the same right now

main hinge
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How do I unsubscribe from these depressing rolling temporary ban messages? They just make me want to log off. Give me another option next to 'Nice' please. Should I not report cheaters?

📎 unknown.png
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This is following one encounter and report.

narrow dragon
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Hello

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I have a problem with a 1 day ban

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What exactly does the rule “
Investigate the use of Unauthorized Programs and Hardware Devices “ refers to?

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I am not sure if this is the right room for this

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The ban has been lifted but the rank got back to bronze and the reason of ban is still unclear and unfair in my opinion

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Playing only on Europe ,the rank appears to be all bronze now ,but when you enter in the season section it appears to show the rank for North America ,which was never played on

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Anything that I could think at being “ off” would be that the mobile data of the phone was inactive and only the WiFi was on , which lately had a pretty weak signal . Could that be the reason of the ban ?

celest panther
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@narrow dragon We don't discuss bans on discord. If you feel one was incorectly applied, please contact our support team

regal vaporBOT
narrow dragon
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Ok.. thank you for help 🙂

agile rose
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anyone else see this issue before? I had this issue more than 20 times now. you get out of the glider and it either skips the glider forward or teleports you backwards with or without the glider.... here is a video of it https://twitter.com/i/status/1342306677559844866 My internet connection is stable so not sure why this is happening unless it is a server side issue

alpine wyvern
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guys about this black screen, i think it wasn't fault of the update but the servers were fuc***up cuz i can play normal today and yesterday evening i can play normal too

granite monolith
narrow dragon
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I Did that..no Luck . They just answer that my case is solved ..that is the only answer :)) . Not even a legit response for the ban to be more explicit .. I guess is not easy to admit you’re wrong 🤷🏻‍♀️

stoic zephyr
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@celest panther Phase 7 in ranked and guess what? Another crash in Erangel... Going to do something or do I still have to lose points and more people also or what while you're scratching your balls?

mortal fiber
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since the last update my game crashes almost every second game while in a game. What can be the problem, and how do I resolve it?

granite monolith
late echo
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hello why iam banned my ingamename is WurmRoyal i have over 4,5k hours playtime and no iam banned in a round with 1 kill wtf so many hackers kill me and iam banned for 24 hours wtf pubg team this game is timte to time more broken

fossil field
pliant socket
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Hey guys, I came back playing pubg after 8 months but I'm running into some problems... When I want to join a game I end up loading for an incredible amount of time and end up getting an connection timeout. How come? Sometimes I'm lucky and get into a game but most of the time. No luck...

vivid sundial
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I have difficulties with purchasing in game item for 4.99$ (G-COIN VALUE PACK), payment is loading and after that there's error which say "Failed to launch Steam Overlay" But i've turned the Steam Overlay On

vapid inlet
vapid inlet
gray notch
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twitch drops disappeared from latest pubg partner offereings, l ccollected my twitch drops fine couple days ago and now all missing the game now

vivid sundial
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@vapid inlet Steam servers are just Melting ya know, because of the Market Sales

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It should now work okay

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Try to clean Download and Web Cache in Steam may fix the problem too

vapid inlet
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@vivid sundial i was able to fix it. uninstall then install lol

vivid sundial
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Did the same thing

stoic zephyr
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@celest panther answer me why te game still crashes after 3 years?

fossil field
stoic zephyr
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On console

fossil field
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oh ok.

stoic zephyr
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@quick chasm you're around here sir?

celest panther
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@stoic zephyr Keep your comments polite and constructive if you wish to remain here. Review the rules in #📋│welcome-and-rules

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Please also stop tagging staff members without need. Demanding a response is not a reason to.

stoic zephyr
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Without a need? I'm asking for a reason why after 3 years the game is as it is? I got the right to know why you don't fix that issue asap bc it's a headache for most of us even with the new consoles. We want answers and here is a help or troubleshooting solution must be given by you guys and if you read it and don't do as you have to then ask yourself if you're doing your job bc it's a job or you just don't want to listen to the community with their problems with your product?

celest panther
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Crashes can happen for many different reasons. Some are easier to resolve, others not.

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We know crashes occur and continue to work on them

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No software is immune to crashing.

stoic zephyr
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Then why other games don't crash and yours still does?

celest panther
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Other games do crash.

stoic zephyr
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Yes and after 3 patches they don't

celest panther
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No software is immune to crashes.

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I know we are getting a fair few at the moment, but we continue to work on them.

stoic zephyr
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Well than make the game crash every idk 3 months not ever 3 games as it actually does

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We as consumers don't notice anything else than a game turning to a worse experience every update

celest panther
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Thank you for your feedback.

stoic zephyr
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Better do something with it

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And play the game more so you can experience it yourself

fierce vortex
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hlw

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help anyone plz

pliant socket
#

Bro wtf. After 3 days having the same problem and asking 100 times on different platforms with only 1 reply. My game still loads while joining a game for 10 minutes only to kick me out. Now I have to restart my game like 5 times to have some luck in getting a game that isn't loading for 5 years.

celest panther
#

@pliant socket Can you list your system specs?

pliant socket
#

@celest panther RTX 2060, Intel Core i7 @3ghz, 16 gigs ram. ----------------If wondering, this is the name of the pc "HP Pavilion Gaming - TG01-1370nd"

celest panther
#

Do you use an SSD or HDD?

pliant socket
#

SSD

celest panther
#

That does seem odd. Please run through the troubleshooting guides pinned to the channel so we can eliminate common causes of issues

pliant socket
#

Let me do that, if that doesn't work ill @ you 🙂

pliant socket
#

@celest panther 😦

#

It unfortunately didn't help. I still end up waiting an incredible amount of time and end up getting the message: Connection timeout 10.1.4 - FFFFFF

celest panther
#

It seems like this could be connection related. Which country are you playing from?

pliant socket
#

Hhaaha woops, yeah I changed it sorry

#

I'm playing from the Netherlands

celest panther
#

Is this a recent issue or has it been going on for a while?

pliant socket
#

Recently. I've played the game for almost 2 years now. I took a break in january and uninstalled the game. 3 days ago I've reinstalled the game and ended up with this issue since.

celest panther
#

Did you also do a clean reinstall of the game including deleting the config files?

pliant socket
#

Yes, I've followed the instructions in the pinned tab.

celest panther
#

Can you raise a ticket with our support team so they can look into things further?

regal vaporBOT
pliant socket
#

Alright

verbal talon
#

does anyone know how many points u loose if u dont play for a week and ur rank starts decaying? ( Diamond)

viral monolith
#

my 2 cents: there are plenty of games that never crash. I don't think I'v ever experienced a crash in Gta 5 or rally games (WRC). I get one complete game freeze in pubg every day im playing so I have to restart the game and die outside the zone (minus points included + punishment for quitting the game) not even mentioning fps lowering in gunfights etc because im so used to it.

#

so i think a stone has to be thrown into developer's garden and not always blame the customer for having shitty specs.

fossil field
celest panther
#

There is something to be said for system maintenance, but i'm aware that even well maintained systems still crash.

stoic zephyr
#

@celest panther again crashed second game of the day, when a hotfix for it?

#

So game crash and death to zone counts as self kill or teamkill so I lose even more point? We don't tolerate this more

#

Enough is enough

raw kiln
#

Got today BSOD navagio.sys first time. Any fix?

green saddle
#

Hello there @celest panther I've been banned for 3 day , I have both video ( main & the player who reported me ) and our kill cam to explain that I didn't done any think without just normal kill , the people who does not know the game clearly they report player randomly , please what do i suppose to do!!!?

📎 Capture01.PNG
regal vaporBOT
hollow tangle
#

How do we stop the lag?

fossil field
# hollow tangle How do we stop the lag?

Depends on the reason why you face lags. Internet connection problems or any hardware limit lags? You have to check your network graph first and look for high ping, packet loss, etc.

near bane
#

Hi, I have a problem with the voice in Pubg on PC, all settings are on and I don't know how to fix it, please help

lone vessel
#

what's happening tonight, two crashes in two games, very laggy as well

silver berry
#

Unable to join friends on PS4, not sure why, I’ve restarted console and the game 3 times but still nothing? Any fixes?

viral monolith
#

I was banned few weeks ago but I never use any cheat engine, how could I get my account back?

brisk field
#

you need to send a ticket to support

viral monolith
#

I contacted before but they said the information is sensitive to state the reason for the ban... I suspect it is caused by the VPN service installed for work from home during COVID-19...

brisk field
#

Yes. They won't tell you why exactly you were banned. I had that issue. Never knew why i got banned bakc then. Didn't get any help with that. I think oyu might be out of luck then.

viral monolith
#

so you have to buy a new copy?

brisk field
#

if they say that they wont change their mind about the ban then you are out of luck.

viral monolith
#

can I contact steam to remove the game from my library and buy it again?

#

I dont want to create another steam account just because of this issue....

brisk field
#

that i don't know.

viral monolith
#

oh, thanks

viral monolith
brisk field
#

sorry dude

bitter galleon
#

#daily

eager estuary
#

hey i got a friend who just started pubg and he got banned and we don t know why

analog turret
#

hi... i am getting blackscreen on startup
and i am getting this prompt when i look into the crash logs

#

[2020.12.31-12.10.44:609][ 0][1da8]Warning: Missing opening '"' in string property value: Report)))

#

any idea what to do to fix it?

#

anybody<?

fossil field
#

You can also try to deinstall other solutions like AVG but to set an exception did work most at the time except of Avast. It still blocks the process even if we shut it down.

analog turret
#

i dont have avast or other related program ...i use just windows as you mentioned... i already did a complete clean install

#

i already read that post and followed it

#

ticket is already open but no response

fossil field
#

It's the repair tool of windows. Restart and close all unnecessary apps and try it again please.

analog turret
#

maybe in german if its easyer for you? 🙂

#

ok scanning now

#

found no errors

#

you want me to reboot in safe mode?

#

or normal reboot

#

didnt work

#

still blaCK SCREEN

#

sry caps

fossil field
analog turret
#

yes 😦

fossil field
#

If you didn't reinstall the driver, do it. Google and download DDU, "Driver uninstaller" of Wagnarsoftware. Start it ones and go to the settings left in the corner on top. Now go to the last point down, "prevent downloads of Windows". Now, restart your system in safe mode and start DDU. Pick your card, "AMD or Nivida" and perform a clean deinstall and reboot. It's the first of 3 tabs there. Now you can install a new driver again. Start Steam and PUBG later also with right of admins too and try it again.

analog turret
#

did DDU 2 times....one time withour nvidia EXP and one time just with the driver reinstall

#

ill try the part with prevent download of windows...i am not sure i did that

fossil field
#

It doesn't really matter but it's good if you wanna install your own driver instead of the driver of windows. Most of them are out of date. But it isn't the reason too... I'm running out of ideas.

analog turret
#

lol

#

i am out of ideas for a day now

#

so...welcome

#

hehe

#

but ill try that now just to be sure

fossil field
#

Did you also cleaned the files of appdata/local too?

analog turret
#

yes

#

all

fossil field
#

mmh

analog turret
#

was a bit grumpy...gotta admit that

fossil field
#

If you didn't do it before, yes. I always have my folders visible in Windows so it's quiet ez for me.

#

Do you have a VPN?

analog turret
#

no

fossil field
#

It's just a test to see your connection isn't block somewhere. You can try a free version, Proton VPN. You will have 7 days for free without to pay for it, so it's worth a try I guess.

#

Make an account and download the software. After, close Steam and pick a server maybe in French or so. Now, start Steam and try to play.

#

France not french. 😆 👍

analog turret
#

VPN check
but still...does not work

fossil field
#

Can you shut down Windows defender and try it again?

analog turret
#

sure...what can i lose?

#

lol

fossil field
#

Right and we have to use, "Ausschlußverfahren", "Exclusion procedure".

analog turret
#

yeah

#

turned off both

#

does not work

#

still black screen

#

maybe firewall now?

fossil field
#

Yes please.

analog turret
#

nope

fossil field
#

If it still not works, how many games do you have installed from Steam? It's the last try without to reinstall Windows. Clean reinstall of Steam.

analog turret
fossil field
#

Yes

analog turret
#

does not work

fossil field
#

Thought so...

analog turret
#

narf

#

steam reinstall...

#

damnit

fossil field
#

Depends on how many games you have to download.

analog turret
#

i dont care... ill just do it

fossil field
#

I would go the hardcore way and reinstall Windows. I did it yesterday as well.

analog turret
#

lol

#

thats real pain

fossil field
#

Do you use your Windows to work too?

analog turret
#

so ...steam deinstall it is

#

no its juts my private computer

fossil field
#

Ok, check for all hidden folders and data of Steam

#

Battleeye and so on.

analog turret
#

yeah

fossil field
#

I have to leave now for 2 hours but I will check later how it goes. 👍 Good luck !

analog turret
#

yeah thank you buddy

hearty raptor
#

Hello all! Been playing PUBG for a long time now...this is the second time I get a small update for PUBG, it downloads, verifies and then pauses...over and over and over again. So, you cannot play the game. This happened before and I was able to delete a few files, TSlGame folder, BEService_pubg.exe and a couple others, re-downloaded game and it worked again. This time I did the exact same thing...NO GO! I have submitted a ticket, haven't heard from anyone... Anyone else having this issue?

celest panther
hearty raptor
#

Thank you...

fossil field
granite plinth
#

I want to change my region

fossil field
languid ingot
#

hey, i have a question

#

i cant play because of this, anyone have an idea?

fossil field
fossil field
#

I should have written. I you can try to restart your pc before you reinstall your game. My bad and it also helps a lot many times. 👍

fluid olive
#

On Xbox, my team of 4 sometimes experiences no start issues, so like we've done from the beta of this game, we quit the whole game from xbox dashboard to get a fresh start of PUBG. However, once the game brings us all back into the lobby, we are still in with each other. So, why doesn't the game actually quit? And is this a reason why the lobby/ game experiences bugs?

analog turret
fossil field
signal gorge
#

hoi hoi, just recently purchased pubg to enjoy with the lads on steam and I keep getting this error even after several reinstallations
my driver is up to date, windows is up to date and the directx stuff is what all the screenshots on the internet say it should be..
just not sure what to do at this stage
Doing another reinstallation now but on a different hard drive
https://cdn.discordapp.com/attachments/791452044497387530/794382044012347422/unknown.png

brisk field
#

Maybe you dont have the right dx version. Or your card doesnt support it.

signal gorge
#

my directx version is 12 and the feature levels are what all the online stuff suggests.... which is in the following screenshots

📎 unknown.png
brisk field
#

weird

earnest narwhal
#

@Dharkseid_#8757 run DDU in safe mode to uninstall GPU drivers. Then install the latest drivers.

Device driver uninstaller

#

Also ensure your HDMI/display port is using the Nvidia GPU. You should also disable the Intel GPU in the bios or Windows.

celest panther
#

!report @round stump

regal vaporBOT
#

Where possible please report players using the in-game reporting tools, failing that you can submit player reports here: https://www.pubg.com/support

PLAYERUNKNOWN'S BATTLEGROUNDS
Support

Choose your platform

analog turret
fossil field
ebon tide
#

I just bought pubg and i cant get past the character creation screen, when i open it the game launches fine and then it starts to freeze and finally it just becomes completely frozen i have tried restarting my pc etc but nothing has worked anyone have any help

fossil field
ebon tide
#

I checked the details tab in my taskbar and TSLGAME.EXE is not responding
Tsl game and i have another tslgame.exe and they are both running

#

I tried launching experimental servers and the battle eye launcher said that it Failed to install battle eye launcher

fossil field
#

Ok thanks. The game should work, not perfect but at least better as what you have now.

#

Can you please close all apps and try it again?

ebon tide
#

try launching pubg or experimental

fossil field
#

The normal server. The experimental doesn't work anyway. The test server is also down atm.

ebon tide
#

all my drivers are updated etc so i have no idea why this is happening

fossil field
ebon tide
#

alright thanks bro

fossil field
ebon tide
#

@fossil field i cant believe it i install the game and it tells me that a resintall is required as soon as its done downloading

fossil field
ebon tide
#

alright done

fossil field
#

Does it run now?

ebon tide
#

no ill delete it it told me a file is missing and requires a reinstall when i was installing a few times i got a disk error

fossil field
ebon tide
#

it was because i installed it into my ssd instead of my hd

#

so ill just install into my hd

#

to avoid problems

fossil field
#

All right thought a real failure of your drive..

ebon tide
teal sigil
#

I am trying to invite my friends but it's not letting us.
When my friend send me an invitation, i get a notification on my phone but not on my ps4. And when I send him an invitation it won't let him join. Is there any fix for this?

fossil field
potent oasis
#

Is ranked solo still in pubg xbox / playstation?​
Looking at the ranked mode now and can only see TPP squad or Tpp 1-Man Squad​
I'm in EU/ UK​

tulip marsh
#

Does game chat work on Xbox? I’m trying to run duos but can’t hear the other player nor myself

hollow tangle
#

Hi 🙋🏾‍♀️ I’m noticing that the game is crashing every three games. Quitting and restarting Pubg seems to help. I’m trying to understand why this is happening.

fossil field
hollow tangle
#

I’m on console

fossil field
#

Yeah, sry I can't help you there. :/

hollow tangle
#

Why is this a known issue

#

@fossil field

fossil field
# hollow tangle Why is this a known issue

I really don't know. The only thing you can try, is to reinstall your game. On PC, updates can cause a lot of issues related to corrupt data. So a clean reinstall can solve a lot of problems. But as far as I know from console, you guys don't have so much options to do anything like that.

hollow tangle
#

It’s something going on I’m not certain what it is

#

It’s happening to me and all my friends and when one of us lag out it is contagious eventually all of us end up lagging out.

#

It’s just odd that it’s every three matches

#

@fossil field

fossil field
#

It's an overlay where you can see your ping, packet loss.

#

On Pc we can active it in the options/gameplay/network debug statstics

hollow tangle
#

Yes I have it

hollow tangle
#

It’s weird when everyone is in a small circle ⭕️ with vehicles or if the airplanes flies over with a care package 📦 I notice that some of us lag and once one does we all do

#

@fossil field

#

And it happens more when you have people around you it makes me think people are cheating

#

@fossil field

fossil field
# hollow tangle Yes I have it

Do you see any packet loss/high ping before you crash? If our client gonna lose his connection, the game freeze. Maybe not on console but on Pc for sure.

hollow tangle
fossil field
#

I know they already work on that because the devs did read it here several times now.

hollow tangle
#

So I lagged out and dashed boarded with a 44 ping on quads 3 out of 4

fossil field
fossil field
zenith tendon
#

Thank you.

fossil field
wise frigate
#

Hey PUBG, I am having an issue where I click "Custom Spawn Kit" on the Map screen while I'm in a TDM match, and it just immediately closes the map. No other options open to customize or select my spawn kit...

rare dirge
#

i need help

fossil field
rare dirge
#

englsih bad 😂

#

hi please pubg i need help can anyone help me please

#

@fossil field is that good

fossil field
zenith tendon
#

Tbh i don't know how did pubg team managed to fuck this game up. It was much better when it just came out.(with different company)

brisk field
#

It was not better when it came out XD

zenith tendon
#

first of all it wasnt this laggy and second of all u could make some profits from drops. I might be wrong and if i am tell me how

brisk field
#

I remember much more desync. Also it was buggy as hell. Cars getting stuck inside objects and buildings, exploding after a few seconds, Sometimes getting sent into the stratosphere for no reason, cars were falling over backwards when you started driving them at one point etc. I was funny...but it is MUCH better now

fossil field
zenith tendon
fossil field
zenith tendon
#

Can i tell u my CPU after one ranked in csgo?

brisk field
#

Well i am playing since early access. I have seen a lot XD

fossil field
zenith tendon
fossil field
zenith tendon
#

AMD FX(tm)-8300 Eight core processor

fossil field
zenith tendon
#

I bought whole new pc but its 2months for full set to arive ;/

#

3060ti there is no information from geforce when will they ship more to Poland

fossil field
zenith tendon
#

okay so is gtx 970 enough?

#

Cuz i should get everything except for graphic card soon

#

and i could just put my graphic card into new set for now

#

And second question Is there anything more i can do to play rn?

fossil field
#

Depends more on your cpu

#

If you have a decent Cpu your 970 is still ok.

zenith tendon
#

Intel Core i5-10400F Comet Lake 2,9 GHz s.1200 Box

fossil field
#

8 core would be better but it's also fine too.

lost bramble
#

Could you help me?

celest panther
lost bramble
#

Is it possible to remove Twitter from the pubg account?

celest panther
#

This sounds PUBG Mobile related

lost bramble
#

yes

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

celest panther
#

Please join the PUBG Mobile Discord for anything relating to that version

lone vessel
#

Every time I play a solo FFP Ranked game in EU, I have to close pubg and restart due to network issues. I have monitored my network and no issues. This is frustrating, what kind of report or info do you need to try to find the problem?

📎 59682bdb-2d5b-47df-9a77-8e4dfb280361.png
lone vessel
#

ok, not only ranked games...

lone vessel
lone vessel
#

F58A94, once again... clean installation. Enough is enough

celest panther
#

Restart your PC and all network hardware (router, modem etc) and see if the issue persists.

lone vessel
celest panther
#

Are your friends experiencing the same thing?

lone vessel
#

no, only me

celest panther
#

Then that points to a network issue at your end, or possibly at the ISP level.

#

Could be routing related, something you can't control.

#

Do you have access to a mobile device that you can use to share its network connection with your PC?

lone vessel
#

yes, i do

celest panther
#

Try that for a few games and see if the issue persists.

#

Using an alternate internet connection can change the path your connection takes, so if its routing related then it may work normally.

lone vessel
#

ok, ty, i will try

shrewd root
#

@celest panther i was playing custom room in Europe server and after i was done the server was changed to europe and i coudnt change it back to north america it said that i have to wait 59 days and i was ranking in north america so i don't want to play with high ping for 59 days i need help please

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

thick tulip
#

is there any way to fix lost connection to the host?

calm dove
#

Hi, I accidentally changed my server to middle east because I was confused and I did't know anything about this new feature. Please reset my server back to Europe, thank you

ID : 5347275657

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

rain finch
#

hello. Im having massive issues with PUBG. Maybe you cant answear this, but please forward this to someone who can. Like 3-4 days ago I started to experience stutters with pubg, more than normal. The last two days, I can only launch the game to the menu, then it instantly crashes and I get the "pubg crash, share feedback" or something like that. I have uninstalled PUBG two times, verify game files probably 12 times already, uninstalled all other programs on my pc so that I only have steam with pubg on my pc. I have heared by others it can be the Anti Cheat that has problems...

I have tested other games, I dont have any issue with it

I have tested different drivers for gpu, tried two different pairs or both ram and gpu aswell. even reverted windows to older version

edit:
Also, test server works fine

celest panther
#

@mortal crane As mentioned in the other channel, please use this one for troubleshooting.

#

PSU faults can often present themselves in different ways. I've had problems with them in the past where the fault only showed itself when playing World of Warcraft, but didn't cause problems with anything else.

#

If it does have a fault, it will eventually start to get worse.

#

You can also attempt to stress test your system as an alternative troubleshooting step, but that may not trigger the fault (if there is one)

quick chasm
quick chasm
strong moat
#

Hello devs.. today and last week i have many stutter in my game it’s annoying what happen !!?

thick tulip
#

@quick chasm i'm using Ethernet, and i always have this issue, like twice per hour, and i have tried restart router, this problem never went away, even after i reinstall windows

glad shard
#

hey guys anyone else having issues on PS4 with match making? it's taking 4-5mins on average and putting me with lots of bots with maybe like 3-4 actual players, any idea what's going on ?

indigo basin
#

Can anyone help with what monitor specs would run pubg best? I'm on a One X and have frame drops/screen tearing

#

W/ framerate priority. Turning off g-sync/vrr and putting to 120hz helped(not sure why), but game still runs like like crap

#

on a 1440p panel

celest panther
#

@indigo basin The One X can't consistently hit 60 FPS, and Framerate priority runs in 1080p.

#

If your FPS is out of sync with the refresh rate of the screen then screen tearing can occur. VRR is the only way to solve that, but most monitors have a floor of 40-48hz.

strong moat
#

@celest panther why i have many stuttering in the game ? I think not just me

celest panther
#

I've seen others mention that recently too. Its been reported back

vernal gazelle
#

Lame question, but my PUBG pic isn't synced with my Steam pic

#

how do I change it? I guess I don't have a PUBG pic right now

celest panther
vernal gazelle
#

yeah let me boot it up real quick

celest panther
vernal gazelle
#

i can't find a setting for it on pubg

#

@celest panther it's not important, but I'm about to go to bed, so if you think of something lmk so I can try it

#

thanks dude

celest panther
#

Its not something you can change yourself as its fed through from steam

#

Did you change your picture recently?

vernal gazelle
#

it's been my steam pic for a while now, think I should try and reupload?

celest panther
#

Could be worth trying. It might force a refresh

indigo basin
#

@celest panther so just a console upgrade? Rather than a monitor issue

celest panther
#

I've seen mention from a few players that performance has taken a bit of a hit with the current update, so its possible that could be contributing

indigo basin
#

@celest panther Ok thank you

vernal gazelle
#

well it didn't force it to update, maybe they do a 24 hour check, I'll check it again in a couple of days. I swear I had a pic on here before

celest panther
#

Could just be a temporary issue then

#

I'll keep watch for any other mentions

vernal gazelle
#

ok cool, have a good night dude

celest panther
#

looks at the clock showing 10:44am

vernal gazelle
#

LUL it's 4:44 AM here

#

have a good day!

stable flame
#

my pc turns off and restarts every time I play a match in pubg, I can't even complete a single match

celest panther
#

@stable flame Sounds like a PSU problem. Before we troubleshoot further, can you please complete all of the steps in the guides pinned to the top of this channel?

#

They will eliminate common causes of issues.

#

Do you get any kind of error come up when it happens?

rare dirge
#

@celest panther can u help me please man

#

i have problem but first time its do for me

stable flame
#

@celest panther No I don't get any error, it just turns off my pc.

#

@celest panther Let me try the steps in the guides then I'll let you know what happens.

#

@celest panther Which steps should I follow exactly? I can't find any guides!

coarse junco
#

please don't tag people without need

regal vaporBOT
humble mesa
#

hi everyone I have one question how to apply for a patrol. Need a special rank?

patent robin
#

@celest panther playing on a xbox one X and since last patch I got a lot of stuttering lately, like my game freezes for 3-5 secs and then recovers and im out of cover n stuff liket that

humble mesa
coarse junco
#

works for me, what error do you get?

fallen inlet
#

Hey, anyone know how to fix my mic being stuck on Open mic? Every time I change it over to Push to Talk it just mutes my voice coms
anyone know whats going on?

rare dirge
tired trail
#

Hey, can anyone tell me how to solve this situation. I was inexplicably blocked in the Internet cafe, but I did not use the bug myself. I went to appeal and the customer service told me that it was because a third-party program was detected, but I did. Haven't used it before, how should I prove myself

regal vaporBOT
tired trail
#

Hi

#

Is there a human customer service?

celest panther
#

@tired trail You have already been directed to the support team with respect to your query

#

Please raise a ticket with them if you wish to appeal your ban

#

We do not handle ban appeals on discord.

low roost
#

@celest panther PUBG help me im facing stuttering issue while taking fight. my pc spec RYZEN 2600x,GTX1060 3gb ,2400mhz ram 82- 16 gb with 144 hz monitor i have tried every steps which are pinged in this channel

tired trail
#

Does the PUBG appeal support uploading video attachments?

warm pond
#

whats the best way to increase the brightness on Haven?

lunar silo
#

My P key no longer pulls up existing challenges in game. Anyone know how to fix that?

celest panther
#

Sounds like a config error. Have you tried resetting your keybinds?

lunar silo
#

Yes

#

I have even tried uninstalling/reinstalling

celest panther
#

Can you delete your config folder?

lunar silo
#

in ?

#

D:\Program Files (x86)\Steam\steamapps\common\PUBG

#

already did that

celest panther
#

Press the windows key + R
Type %localappdata%\TslGame\Saved\Config\ into the box and press enter
Delete the WindowsNoEditor folder.
Verify your game files on steam
Relaunch the game and test

lunar silo
#

redownloading the game again. I had uninstalled it

#

But I deleted that folder

lunar silo
#

Didnt work

celest panther
#

I'm in game currently and pressing P is opening the menu normally

lunar silo
#

yep. Worked for me until the latest update. My buddy can still use it alos

#

also

old basin
#

Game goes unresponsive trying to load death cams, known bug?

subtle veldt
#

(console): how long does it take for a player who has been reported for international team killing to be banned?

calm seal
#

Hi! I was told to bring my continual crashing / file corruption issue to this channel. I have verified that my storage drives are not the issue by installing the game on different drives at different points and getting the same result. I verified my RAM was not the issue by playing matches with each 16GB stick individually. I have verified that network is not the issue by observing network traffic during matches, and by connecting to streaming / video services during matches and observing that they were neither lagged nor interrupted. I have followed all of the troubleshooting steps in the stickied post. Wut do?

#

After each match in which I crash, Steam file verification is able to find a single bad file and replace it. This issue has been going on for over a week with no changes to my hardware configuration (except during the period where I verified my RAM). I am able to repro consistently just by loading into matches. It does not matter how many are in my party, or which map.

#

I also followed some steps I found on Steam: uninstall PUBG, dig out the related BattleEye files, clear Steam download cache, then reinstall. I was able to play 2 matches without a crash, and then the issue recurred and has been present since.

elfin wing
#

idk why this is suddenly getting crashed

celest panther
celest panther
#

The file you keep redownloading after verifying files is normal as its usually related to anticheat

#

I would recommend raising a ticket with our support team to continue exploring the issue

regal vaporBOT
chrome turret
#

i have 2 acc when my first acc closed i playing whit second acc but my second account was closed today i playing from season one and i have 6 thosand time play ه do not know why I banned please help me

#

and i use the FX sound

#

Is this program considered fraud?

#

I have been playing with this program for 3 years and I have not had any problems so far. I do not know if there is a problem with this program.

celest panther
#

!appeal @chrome turret

regal vaporBOT
celest panther
#

We do not discuss bans or handle appeals via discord

chrome turret
#

I gave you a ticket, but the fact that both accounts are blocked is strange, maybe it is the program I mentioned?

#

How do I know if FX sound is a cheat?

brisk field
#

your account hasn't been blocked due to a program, otherwise it would have said it in the notification. It seems something you did in one of your games and a player report might have triggered the ban

chrome turret
#

@brisk field tnx

mystic heart
#

Waiting time 🙄

elfin wing
celest panther
#

There are guides pinned to this channel

#

Click the pin at the top of this channel

elfin wing
#

ok

woeful vapor
#

@celest panther Are there any server issues in Europe? After a game Connecting for 5 minutes...

celest panther
#

None that i'm aware of.

#

Which mode are you queuing for?

woeful vapor
#

lobby

#

after a sweet chicken dinner 😄

celest panther
#

So unable to connect to the main lobby at all?

woeful vapor
#

yes

celest panther
#

What do you see?

woeful vapor
#

only loading screen

celest panther
#

You'll need to be more specific.

#

Which screen exactly?

#

Do you mean the splash screens you see when loading a map after matchmaking, or the initialising screen before entering the lobby?

woeful vapor
#

yes that is correct

celest panther
#

I gave you 2 choices. You need to pick one 😛

woeful vapor
#

hahah

#

initialising screen before entering the lobby 😉

#

got into the lobby for like a split second. then the initialising screen. With Connecting spinning

celest panther
#

I haven't seen anyone else mention issues just yet, and mine connected normally a moment ago

#

Which country are you playing from?

woeful vapor
#

Norway

celest panther
#

Could be connection related. I recommend restarting your PC and all of your network hardware (router, modem etc) and seeing if it persists.

chrome turret
#

im banned again WTF

#

why im ban?

#

players reports me???

regal vaporBOT
dapper prism
#

anyone around here help me confirm/deny/fix an issue that seems to have cropped up in 10.1 ? basically at some point once a match I get a giant ping spike that hard freezez me for 2 seconds and then teleports me. really need to get to the bottom of this

chrome turret
#

How long will these reported bans last, that is, am I going to be banned again or not?

celest panther
#

@chrome turret Please stop repeatedly asking the same question

#

You have been given direction as to what to do next

#

We do not discuss bans or handle appeals via discord.

floral parcel
#

long time ago i got ban 72 hours i didnt received any sorrys from your part or compensation and now again ban 24 hours are you guys kidding me?

regal vaporBOT
stable sleet
#

To where should I direct a bug report for PUBG Mobile? The in-app report system is worth exactly zero for this

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

chrome turret
celest panther
#

@chrome turret That doesn't change how you need to proceed.

#

Please follow the instructions given

old basin
floral parcel
#

got ban " repeatedly being disruptive to other players in-game " so maybe i need just stop shooting only looting?

brittle apex
#

trying to join a game between my ps5 and my ps4 and it says unable to join party, anyone know how to fix this?

viral monolith
#

how to i change my name on pc or make a new account

brazen harness
#

hi, anyone got a clue as to why the game doesnt recognise a change in these keybinds? Im using a qwertz keyboard and the standard 1-5 characters are replaced with other language specific characters, but theres no way to actually assign these correctly apart from switching my system keyboard to standard english qwerty

📎 unknown.png
earnest narwhal
pallid scarab
#

Hello and sorry for bother you but i have to say somthing ! i got ban on my PUBG acc and i dont know why sow can someone help me with ? PlZ PM ME !!!

thick tulip
#

im using Ethernet and constantly lost connection to the host, what is the problem?

kindred jackal
#

Anyone know how to use custom spawn kits on Team Deathmatch? I can't seem to get the menu to open/stay open

desert flare
# brazen harness hi, anyone got a clue as to why the game doesnt recognise a change in these keyb...

I got this bug too. I using Eng/Thai language Windows keyboard. many time we cannot switch weapon, because when we press [ALT]+[Left Shift] (may be during we running [Shift] and look around [ALT] - [ALT]+[Left Shift] is standard/default Microsoft Windows Switch Language Hot key. ) the Windows language switch to Thai then after that we cannot switch weapon. We have to change Language first then switch weapon. I dont know why PUBG PC don't fix this issue.

brazen harness
#

i mean thats more of a workaround than a solution and i had stated that i know this works, but i feel like this shouldnt even be a problem with a game like this

celest panther
#

You are able to disable the language switching shortcut via windows settings.

quaint lily
#

Hi, I have a problem. When I change the setting on the PS5 it works, but after I restart the game the settings are reset. Can someone help me? Sorry, my English is not that good.

midnight ferry
#

Hello you know why my games are ultra pixelate?

celest panther
#

There is a known issue with next gen consoles where settings are sometimes reset for some players. It's being investigated

midnight ferry
#

Mobile Pubg ^ °

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

midnight ferry
#

Thanks sorry

quaint lily
#

Thanks 🙂

patent dove
#

after i updated my account became like this

#

what should i do?

brisk field
#

is this pubg mobile or lite? because then you are in the wrong discord^^"

summer yacht
#

hello I have a problem with the game, when I enter the game everything stops and it can't be played like I have a computer shit
my pc intel i5 9400f
rtx 3060ti
16 gb ram

old basin
sonic comet
coarse junco
#

give it a try but i doubt you will get consistent 60fps

white geyser
#

My account is stolen from one I don’t know him and he linked with vkontakt , he open game from latest version from files tencent.. please unlink vk email from my account in fastest time because he want to ban my account , just Twitter it is mine ..please help me

quick escarp
#

I was wondering if someone could help me with a name change issue?

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

coarse junco
#

@quick escarp what name change issue?

quick escarp
#

gonna dm

rugged arrow
brisk field
regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, PlayStation 4, and Stadia, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

opal hill
#

Hi, the game wont let me in the match I restarted my pc and the game its not letting me in the match the game works but i cant play. My wifi speed is 150+ mbps

#

Just keeps loading

#

Like that

#

??

opal hill
#

All fixed

karmic palm
#

why my mouse delay? i mean my mouse turns left and the pubg respond so slow and i cant even turn left turn right it delay

#

whats the problem

#

sorry my english not rlly good

celest panther
#

Thats a computer side issue on your end, sometimes due to settings meaning your peripherals not getting enough power

#

Check to see what your power settings are set to in the windows settings.

brisk field
#

maybe the DPI settings got mangled up?

karmic palm
celest panther
karmic palm
#

i need set something?

#

i need to change something?

celest panther
#

Review the power settings in there and adjust them to provide higher performance

#

See if the issue persists afterwards.

karmic palm
#

how?

celest panther
#

Open the power settings and check what it is set to

old basin
#

Game goes unresponsive trying to load death cams, known bug?

karmic palm
#

i only got this

celest panther
#

Click show additional plans

#

Then try switching it to high performance

karmic palm
#

once done i can open pubg?

#

OMGI THX

#

so when i am not playing pubg i need to change ?

celest panther
#

Thats personal preference on your part. I personally run my system on high performance constantly.

karmic palm
#

does it damage something?

#

or it uses the battery more

heavy verge
#

High performance will typically draw more power. If you're running a laptop this will have an impact on how long you can go between charges. If you're on a desktop, it may have some impact on your overall electricity bill.

karmic palm
#

ouh LOL

#

why now my pubg like that that time my pubg is still good

celest panther
#

Couldn't say i'm afraid.

viral monolith
#

So I have this problem on pubg where I get no audio at all when I'm inside the game, it works fine in the main menu, but when I'm actually playing the game there is no audio at all on xbox

#

The audio in the game settings says it's on but I'm getting no audio, the only bit of audio I'm getting is the music

#

@celest panther sorry for the ping but do you know how to help?

celest panther
#

Have you muted sound in the settings?

viral monolith
#

In settings all my Volume controls are all the way up

crisp arch
#

hello

#

i am new in this community

#

anyone can help me with the game

#

i was observed that there are many bots

#

is this because noone plays or something is not going well?

bleak root
#

anyone have a problem with the W key while playing? mine doesn't function properly and sometimes doesn't respond at all so I can only walk sideways...

old basin
#

Crashing in loading screens, known issue?

bleak root
#

try go verify integrity of game files

stoic zephyr
#

Translation: wait a minute and try again.

#

I'm done with this, instead of making night scopes and things FIX THE GAME

upper crane
#

Is there any chance to get support here ?

#

@grizzled shale
@cloud summit
@heavy verge
@dense granite

#

I was banned for no reason - my mates want to play - and it would be very nice to go on playing.
I buyed the game for all 4 and spended money on 3 Seasons pass for us.

Now - after i spended 200+ Euro, i can´t play ...
I don´t know if your system thinks i use Multy Accounts.
But thats not true 😦

Please help me

regal vaporBOT
upper crane
#

Dear Mod Bot, i already did.
But no reply 😦

I´m now banned for 3 days and can´t do any.

heavy verge
#

Appealing your ban through the proper channel is the only path for you. There is nothing that we can do for you here.

upper crane
#

That´s so sad 😦
So many money - and now i´m the only one in my team who can´t play.

#

I don´t use any software beside of PubG ...
My live Stream just is done now 😦

heavy verge
#

I can understand that frustration. Unfortunately, again, we cannot do anything for you here.

upper crane
#

So my money is lost and i tell my 1100 Viewern now, that there is no chance beside of waiting ?

heavy verge
#

With respect, I can't tell you what to tell to whom. We do not discuss bans or ban appeals here. You need to work through any appeal via the link provided.

upper crane
#

I already wrote to the Support.
But no answer.

Thats so frustrating 😦

#

I´m publisher by a game myself. And normally there should be a chance to reach one of the Game Masters.
Would be so nice to get any help and to go on 😦

heavy verge
#

Waiting for a response from the support ticket is going to be the best path for you to get to an answer. Again, there is nothing that we can do for you on that front. I wish you luck in your appeal. Please do not ping myself or the other moderators on this topic again.

grand venture
grand venture
grand venture
karmic palm
crisp arch
#

hello

#

can anyone help me with my problem?

celest panther
#

If its related to your previous message, can you please share your ingame name and the platform you play on?

celest panther
#

Looks like these matches were played during off peak times where we would expect a higher chance to have more bots.

#

Please let me know if this also happens during peak times for EU (generally 5-6pm CET onwards)

crisp arch
#

there is no match playing without bots in this period pf the day that i am playing?

#

any other player playing duos around the time i am playing?

#

it seems strange to me

#

i am playing around 3-4 pm

celest panther
#

I said higher chance, not guaranteed chance

#

Off peak times will always have a higher chance than peak times for increased bot ratios

#

It can still happen during peak times, though far less likely.

crisp arch
#

i see

#

u know that this frustrating right?

#

i mean its a game with 50k people playing and i play with bots

#

what is the solution?

celest panther
#

Play in peak times to reduce the chance of higher bot count matches

crisp arch
#

i am sorry but i cannot adjust my program to u guys.. as responsible of pubg do u believe that u are proposing a fair solution?

#

i am playing around 3-4

#

not even think of deleting bots or something?

brisk field
#

then you wont find a match at all instead. what do you prefer? Have a match with a few more bots or don't play at all?

crisp arch
#

dude i only play with bots... no fun here

somber briar
#

I have the perfect solution, play rankeds there are no bots 😉

crisp arch
crisp arch
brisk field
#

that depends on your region.

crisp arch
#

i am in eu

brisk field
#

yeah you won't find toooo many players at that time, so there will be some bots, but if you play more there will be less bots

crisp arch
#

i am trying to play...

#

but when i only matchmaking with bots i think there is no fun

#

and i prefer to spend my free time on something else

atomic perch
#

i think guys as i said one month ago this guy has the same problem with me... @brisk field its a problem of account its not related with the frequency u play

brisk field
#

very weird. never had that issue. but seems like he really has about 80% bots, which shouldn't be the case even in the afternoon. weird

crisp arch
#

weird i know

#

thats why i am asking u to tell me what to do

atomic perch
#

i have stopped playing @crisp arch

crisp arch
#

@celest panther can u help us? eveyone agrees something is weird...

celest panther
#

No, everyone doesn't agree.

#

This is why i asked you to try playing during peak times and seeing if the same thing happens

#

If there is an issue then it will repeat itself during peak times.

#

Right now the players that have mentioned high bot ratios have been playing during off peak times.

#

this is something that can be expected due to lower player numbers during those times.

celest panther
atomic perch
#

i have stopped playing dude

#

sorry

celest panther
#

All the same, if you can provide me with the name again i can continue looking into it futher. @atomic perch

#

If there is an issue, i need affected accounts to locate it.

crisp arch
#

mine is not affected accounts? @brisk field agrees that something is weird... me and @atomic perch as well....

celest panther
#

Read what I said please.

crisp arch
#

i have read and respect...

#

i need a solution

celest panther
#

You personally can't do anything

#

But playing in peak times to see if the issue remains will help work it out

#

if it goes away then it confirms what i said before

#

if it remains then i can investigate further

crisp arch
#

i am gonna do it

brisk field
#

I agree with both of you. Takarii is right you should try testing if the problem persists in peak time.

BUt it is odd that he has over 80% bots in the afternoon. I don't experience that even in the afternoon and i am also from EU.

celest panther
#

It can happen.

#

Matchmaking will always try to fill up a match first before it creates a new instance

#

think of it like this

#
  1. 100 people queue
  2. 80 people connect to match 1, 20 bots added
  3. 20 connect to match 2, 80 bots added
brisk field
#

I mean, yes that can happen. But it is weird when it happens multiple games in a row. Still could happen of course.

#

maybe he is very unlucky^^"

celest panther
#

need to remember that players entering the queue will be staggered too

#

and there is a maximum wait time before a match is automatically created regardless of minimum numbers required.

#

thats how you can end up with bot ratios much higher

#

There is one other additional component that means brand new players tend to have more bots, but that would apply to all players in the match, not just the new player - something that isn't the case from what i've been shown.

crisp arch
#

i totally understand your theory

celest panther
#

So right now it just looks like off peak and some bad luck.

#

Out of curiosity, how often do you play @crisp arch ?

crisp arch
#

whenever i can

celest panther
#

not had a long break since season 7 and only recenly returned?

atomic perch
#

i have played a lot @celest panther .. but still the same

celest panther
#

You said that you stopped playing, so how would you know its the same?

crisp arch
#

it plays an important role that fact? @celest panther

celest panther
crisp arch
#

yeah okay

#

but srill weird

crisp arch
#

takari i was looking the other's players accounts and seems like some people facing the problem and others not... i mean looking guys playing in peak times have 80% bots and looking other guy's playing the same time are playing good... that's weird isnt it? just compare

#

mr @celest panther

celest panther
celest panther
#

What im interested in is your experience.

#

Please come back to me if the issue persists during peak times

crisp arch
#

ok i see... just looking for explaination

#

i am gonna send back

celest panther
#

All you are doing is showing me things that confirm what I said before, or don't show me an issue.

atomic perch
#

this guy dont have 3 games

celest panther
#

@atomic perch As i have requeted several times, please show me YOUR profile

#

You keep sending me other peoples information, thats not what I've asked for.

atomic perch
#

i dont play... i aggree with the guy... i am out of discussion

celest panther
crisp arch
#

but okay never mind

#

i will send u mr @celest panther

atomic perch
#

i dont play @celest panther

celest panther
#

You have previously claimed the above link is your profile

atomic perch
#

and i have said things like the other guy... like all the others guys that i am mentioning during all time... i am tryoing to help others and support them to find a solution...

celest panther
#

That is not what im questionining right now.

atomic perch
#

i was in their position now i dont care

#

i am out ok its your problem

celest panther
#

So is that profile yours or not? If it is then I can look in further.

#

Otherwise you are wasting mine and everyone elses time by being deceitful.

atomic perch
#

@crisp arch u are not going to find anything

crisp arch
#

i am sorry for everyone's inconvenience

#

i just want to do something

#

i feel a little guilty for all of this

celest panther
#

You raised a concern, i provided instructions with what to do next. Thats fine and exactly what this channel is for.

#

You've provided me with what I asked for and I will look into it further if the issue persists during peak times

#

bombas71 has been evasive in providing requested information to investigate further which isn't helpful to any of this.

#

I can't do my job unless im given accurate information.

crisp arch
#

i tried to give u.... these guys agrees that something weird is happening.. i was trying to deeply investigate it (maybe wrongly) that something else is happening...

#

i am sorry but this is all i have

#

i only sees me playing with bots

celest panther
#

Once you have played during peak hours to see if the issue continues I can look into it further if needed

crisp arch
#

if needed?

#

okay

#

is anyone here who plays duos now to join him?

celest panther
#

Right now is NOT PEAK

crisp arch
celest panther
#

Let me be very clear.

crisp arch
#

okay understood

celest panther
#

Again, im interested in your experience right now, not links to other messages or other profiles

#

Your experience.

crisp arch
#

but if someone here who plays now normally u will understand thats its not matter of peak times

celest panther
#

I'm not going to continue repeating myself.

crisp arch
celest panther
#

I look forward to seeing the results.

raven turret
#

Is it possible is we played bad in last few days (like 10 matches - 1 kill) the game is giving us bots in peak hours? @celest panther I'm not complaining about the bots - just asking.

celest panther
#

Not that I'm aware of.

#

Otherwise I'd probably have nothing but bots in most of my matches too 😛

raven turret
#

Ohhh 😄

#

Last few days, my duo partner and I played really bad, and yesterday we played from 8 - 10 CET and the games were full of bots

crisp arch
#

thank u @raven turret

#

another guy with my problem

raven turret
#

But it was just yesterday

crisp arch
#

today u are playing right?

celest panther
#

@crisp arch Please don't make me repeat myself again. I'm interested in your issue, not you say "hey, this person too" with no knowledge of the situation.

#

Just because it sounds similar does not mean it confirms its an issue.

crisp arch
#

okay sorry

celest panther
#

I kindly ask that you follow my instructions and then return with the results.

crisp arch
#

i just question this guy if the problem continues

#

i am intrested in the solution u know

celest panther
#

And as i said, there is NO solution to how many bots can be in matches from your end.

#

IF there is a problem, and only IF, then its at our end.

raven turret
#

I don't mind bots, after we got bored we switched to Haven and we played good, so bots kinda do the right thing here 😄

crisp arch
#

but okay i only cares about me

crisp arch
#

haven is cool

#

mr @celest panther thank u

viral monolith
#

I need some help with the Public Test Server for Xbox one PUBG. When I load up the game, it loads to the second screen where you press A, and says "unable to connect to server."

heavy verge
#

@viral monolith test server is not currently running for Xbox.

viral monolith
#

Thank you

#

Any idea when it will be back?

heavy verge
#

Sorry, I do not know. It's typically only available for a short time prior to a big update to consoles. And not every update.

heavy verge
#

@viral monolith Please do not post the same thing in multiple channels

regal vaporBOT
#

We do not discuss bans or handle ban appeals via discord.

If you feel you were incorrectly banned please submit an appeal on our support website:

https://support.pubg.com/hc/en-us

astral pasture
#

hello, im getting many time 3 days banned. dont know why but is there's something to do to stop it?

arctic notch
#

What happened to azure servers in Europe on console? for a few days now we have returned to the old amazon servers or that I think I understand by seeing that I change the log of the L-Z-FRA server that would be the azure network to L-A-FRA that would be the amazon network.

dusk pulsar
#

who has the server ip address on consoles?

full cedar
#

P

little timber
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every time i get an update it downloads 30+ gb when i already had the most recent patch installed

📎 unknown.png
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then it just gets stuck on downloading

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and it goes up to 2 years download time