#đ¤âcommunity-troubleshooting
1 messages ¡ Page 168 of 1
i7 8750
you realy gota stop using bud and bro
idk why your lagging look if pubg reset your settings to max
He's just a fellow yorkshireman
ok sorry lol
yes thats the one
like why is this happening
My graphic settings reset this morning look if that the problem
man i cant play and help at the same time
can you get in a call and screen share
And btw @wise onyx look at the date of the article your reading lmao
big brain time
@scarlet pine look if your pc under cloked your cpu/gpu
if your motherboard has it turn of game mode in the bios that underclock my cpu but i have Ryzen
For some reason im sure its your pubg settings cuz mine reset this morning idk why
Idk its just reset to ultra this morning for me
same here but it all went to ultra just double check
Why my game crashing a lot lately? i5 7400, 1050ti
!ts
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
Hey, currently can not ready up in the menu with squads of 2 atm, OC based, Currently everytime we do 2 man squad or squad the ready button bugs out
Game has been verified twice no issues
however preparing popout comes up and spins
Squads is broken
3 different lobby leaders and all of us are getting errors that wont let us in game
the check is bouncing around and won't let us ready up for a game
i fear you need to leave the team and create a new one in this case
I have done this for the last hour
we also tried on each person
same issue
Duos works fine, its just squads for OCE squad matchmaking, its like the boolean for the check isn't working properly.
does this happen every time you join a team?
Which region are you playing in?
Can you begin matchmaking if you join the squad queue solo?
Is it the same for all 3 of you if trying to queue solo?
yea
currently just rolls the pop out window
however doesn't start timer
our third said he could match make but 2 of us cant
I was just able to successfully join the queue and get the timer in the OCE region.
Do you and your friend that are also unable to queue properly use the same ISP?
Can you confirm both the ISP's for me?
Vodaphone for me for him idk he had to go
Do you have a phone that you can use as a hotspot?
Can you please give that a quick try for me? Before that, please restart your PC
Can you queue for a random squad?
solo queue random squad?
Random squad works but thats only if I queue up
however with a friend still doens't work
how long did you wait before cancelling the matchmaking?
40 seconds roughly each time
What happens if you queue as a 1 man squad?
and generally its the last person to ready up that gets the window between us
straight into matchmaking
hold up
sorry, can you clarify what you mean by "window between us" ?
I ready up first, it comes up ready.
If he readys up after me, he gets preparing and it stays that way
and the opposite way around is the same too?
yea
when we had a 3 man, it was doing the same as well, the last person to ready up always got the preparing window
and then got stuck on it
Hmm..
I'm not seeing any other reports currently with players having the same issue.
For now, the best thing I can suggest is contacting our support team and explaining the situation to them
!support
I'll continue to keep an eye out for any further reports from other players.
For now, can you provide me with the IGN's for both yourself and your friend?
PM'ed u
@weary warren
When the lagfix update is coming?
previously I was getting 80-90 FPS
but now its like 40-50
previously=before the karakin update
ok boomer
um.. i try to load into a game and my screen goes black for a sec and my game crashes?
Where do I report team killers
please report them ingame using the report feature.
If they are a member of this discord, please report it with additional proof to a teammember here
Ok I already reported didnât know if I could in discord as well thanks
PUBG reports cheaters. Must there be a video?
Who can tell me!!
If you report them in-game you dont need video but if you are going to email their support you will need one to prove that that player is cheating. @viral monolith
@viral monolith Thanks
It's a pity that
https://support.pubg.com/
Comments are closed!
And they haven't been banned yet. Fuck!! Cheats!!
You can submit a ticket
its goin to be 3 week still there is no fix for fpsdrops
CHEATERS NOW A DAYS ONLY BAN TEMPORARY NOT PERMANENT XD THEY ARE NOT GETTING BANNED PERMANENTLY THATS BAD THOUGH LOTS OF CHEATER NOW A DAYS
i reported few guys they got first temp baned then aftr 1 day they got permanent ban
I REPORTED 4 PLAYER IN THIS WEEK AND ALL GOT TEMPORARY BAN FOR FEW DAYS CLEAR AIMBOTING BUT NOW AGAIN THEY ARE PLAYINGGGG
Xd
sad
65 % TO 75% HEADSHOT RATIO ....JUST IMAGINE
@sand wraith⢠Do not publicly accuse other users/players of misconduct. Please always use proper channels for reporting users/players to us.
@celest panther i already did it nothing happened
Game just crashed for no reason, 8kills, 16 left -_- fucking game
@viral monolith same thing happen to me after update
@sand wraith There's no need to report them!
Because you need to provide all the videos to prove that it's a cheater.
Even its K/D 164 Fuck!
They wont even if you have videos
not for me at least
@viral monolith YEAH I KNOW THAT I ALREADY HAVE DEAL THIS GARBAGE
Why are we geting karaking 1 time every 50 games
fucking sucks
@sand wraith dont wory i reported a guy that had 5 solo games and a perfect kd that means he won all of them and he still didint get bannedđ
Any news about fixing FPS and shutter?
When there are news it will be shared in proper channels
Sad
No, whatâs sad is that I canât actually talk to a person from support. Instead I get an automated response every time that accomplishes nothing and on top of that, I canât get help fixing a problem with the game Iâm having because the automated responses donât cover what I need help with poor customer service
What do you need help with?
Well, you know how weâre supposed to customize the controls? Well, I customized the layout of the controls for game a while ago, and after one of the many updates, some of the controls were reset and now when I try to use motorcycles, the exit button over laps with the buttons to make the motorcycle point up or down, and because of it, I canât use motorcycles with being thrown off and killed
How do I fix it? Cause when I go to the setting to attempt to change the controls specifically for motorcycles, it no longer gives me the option to do that, and Iâve reset the app multiple times and recreated my settings layouts multiple times and itâs done nothing
@viral monolith
@thin pond I'm not certain what you mean by "exit button overlaps with...."
Can you explain what you mean?
@worn coral Asking the same question ever day isn't going to change the response given. Please wait for us to provide everyone with an update.
When we have information to share, we absolutely will.
Does anyone know about pubg crash by transulentTB?
Can you explain what you mean?
Could you explain what transulentTB is?
Program, which make windows menu transparent
That the only one thing that it can do
If its causing the game to crash then I recommend disabling it while playing
Unfortunately its the only thing I can suggest
That sort of help but not quite. Iâm on mobile, the buttons or otherwise known as icons Iâm having trouble with are the exit vehicle icon or button, over lapping with the tilt up or down icons whenever I drive the motorcycles
@celest panther
Do you mean it is double bound?
Sure?
I'm not sure if you are reporting a UI error that is preventing you from binding keys correctly or if you have a different issue.
Iâll see if I can post a screen shot of the problem
Ok
Um...it wont let me post cause im missing permissions?
Ill try posting in the general chat then.
Nvm, ot wont let me post any kind of screen shots anywhere
You have to post it as link or just DM takarii
Alright
Adam508#6370, swearing, cussing, and playing music loudly ingame
I play pubg consistently on Xbox and it isnât allowing me to play the game it says could not connect. And I checked and thereâs no announcement about servers being closed for maintenance
hello
anyone can help me with my sound issue?
does anyone know why i can only hear a sound from the direction of my look?
i cant hear someone open a door from my back
@tender flicker whats wrong with that?
@muted lynx so annoying people is allowed here?
i simply asked what was wrong with that
swearing is allowed in pubg im pretty sure
the music part is stupid but
would you like being sworn at by a random guy, and called racist stuff, annoyed by music, then killed by your teammate?
i wouldnt mind
well, that's you. not me.
but you said swearing cussing and music loudly not team killing
yea the team killing happened later on
team killing fucking pisses me off
he's already in squad room 2 annoying somebody else
Game not working
Ps4... squads?
I am having issue finding a match
Anyone else?
@celest panther
@weary warren
@dense rover any update?
please don't tag members. The issue on consoles should be resolved now. -> #390065258460348416
any ETA on when will the server routing will be fixed?
After kakarain I need to use VPN to play
Thank you
ok so has anyone had that problem with twitch where there email changes to .comtwitchsafe i can not access my account
hi guys so i have a problem with the fps in pubg after the new 6.1 update my specs are: i5-7400
gtx 1660 super 6gb 16gb of ram and 1tb hdd
@raw trail what problem? like stutter or just low fps in general
low fps and stutter too @muted lynx
same here its starting to really annoy me
yeah i cant really play like this
dude, i was literally in a house and my game just stuttered terrible
lyu
ly
6 fps
the game was running perfectly before that and it just stops working properly
They know and they are looking into it @raw trail @muted lynx
@viral monolith thanks
Discord says im playing pubg lite when i open normal pubg. In main menu pointer lags and i can't hear even sounds. I deletd pubg and downloaded back and same problem. What i can do?
Is there something wrong with this game? If I click squads give me a squad not a duo partner
Are there any "tricks" to get better fps in PUBG? I only get like 100 FPS avg on very low settings... System is a 3700x, 3600MHz ram and 2080S at 2560x1080
agaaaaaaarbaaaaaaaaaaaaage
@raw trail same problem they said they r investigating this issue for past 2½ weeks
Sins I needed to reinstall pubg my audio is now all in one channel so i cant tell what direction its from. Is there a fix
Something's definitely up with your system @ancient goblet - I'm here with a 8600k, same frequency ram, and a 2070 pulling 160-180+ at the same resolution
What settings are you running the game at?
Please verify your game files. If the issue persists, run through our troubleshooting guide below
!ts
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
im trying but it probably wont help
@idle tree Thanks for your response. Ive set everything to very low except textures, AA and view distance are on ultra. But when setting everything on ultra, it doesnt really change. All other games run fine.
I killed somoene with a gas can but didn't count for my challenge anyone knows how to fix this?
@ancient goblet With those settings, you are basically hammering your CPU.
You need to up your settings so that your GPU is used. Lower settings use the CPU more
@celest panther I know. But like i said, even when everything is turned up to Ultra, i get the same FPS. Like there is a limiter (Ive checked and there is non).
does it go past 100?
Yes, it does. Its always between 90 and 110. Rarely goes above that. Right now im watching a video where a guy with the same CPU gets up to 200 FPS...
Tried re-installing your GPU's drivers, to see if that helps?
Yes. Ive tried 3 different drivers... I might re-install windows later. Maybe that will help. Wanted to do that sometime anyway
@celest panther @idle tree I re-installed windows. My FPS are mostly above 150 and often at around 180-200. I guess windows was just a little messed up after 2 years and 2 system changes... đ
anyone here know why i can load perfectly fine into some games and then some i just wont load into?
@muted lynx ive had this issue before. But that's like a year ago. For me it helped to just verify my game files via steam. It downloaded a few very small files and the issue was gone.
got banned on pubg for one day how do i get unbanned?
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
ive played this game for 2k hours and never had this
Yeah but even if they lift your ban you have to wait between 24 to 48 hours for it to lift itself up,so i just recommend to wait it out
timezones
im in the uk
I think it doesnt work on 00:00 10th but on hour you were banned previous day
Good to hear! @ancient goblet
@viral monolith
pubg is unplayable rn
me and my friend keep crashing while in duos
Hi when i save my settings to the cloud settings, then does not load what was saved
Did you click to download the settings?
anyone has something to do with the crashes?
@celest panther and where i can do that?
Its in the same place as the button to save your settings
okay i will try it.
can i maybe get some help so i can play the game normally already
verified game data didnt help with anything
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
done all the steps there its useless
its like the most basic thing people do anyways
There isn't anything further I can suggest at the moment. I recommend raising a ticket with our support team and explaining your situation.
of course pubg running smooth 80 fps but randomally crash at with 8 people alive in squads -_-
IS it me or dyeing behind wall becoming thing again
@zealous rain were u in full cover behind a wall or was part of your character sticking out?
its not uncommon to think that getting shot when you have full cover were it just a angle that the other player is shooting you from.
no its de sync
^
@vast geode you clearly never played this game
THe de-sinc is the worst i have ever seen in some time
pubgs de sync is not that bad but when VPN players with 500 ping come then its horrible
pk loss every 30s
my ping is 60
I record all my games I\ can make a compilation of me getting insta killed as they peek, die behind walls etc.
Its a joke rn
Why I and my friends are not able to login via Facebook accounts ? Is there any maintenance or servers breakdowns ?
This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm
@zealous rain why do you think that? I was just asking if it was just players getting a better shot at you, I didn't think De-sync was the problem you were having lad. And I agree with bradaa, vpn players are getting more and more annoying.
I find myself not wanting to play the game as much as before the last update.
The UI is a horrid mess. Everything is 3-10 button pushes away on console.
Annoying yellow dots everywhere.
Season rewards require several different buttons to redeem. WHY?!?!
Buying several crates in the store is a chore. Buy - accept - push B. etc Then push "move". What do they mean with move anyway?
We get kicked out every other game, almost always while looking at the inventory.
The map rotation is almost non existant some nights, even more now when Vikendi is removed.
The game crashes and I get dashboarded on Xbox.
We cant see 1-2 players gamertags in Squad sometimes.
3 weeks with my 100% cpu, how much more to wait? đ đ
Wait forever , it won't fix
One more thing...when Im standing in low water and look up a mountain my cam shows below water and I lose all focus on where the enemy are.
In 3rd person view
Is it so hard to re-master this game?
Ridiculous.
PUBG's reporting system.
Unable to find out if an ID is using a cheat.
@vast geode You sure you wana know, maybe because if you played this game you would know that desync was always a problem but now it worst then before
They do there best to fix it but its never perfect and now there a problem there going to fix that all I was saying
The game has been a mess since the 3rd update that was supposed to fix Vikendi.
Considering how it used to be in early beta the game is still a lot better tho. Yea dysync has always been an issue, its still not as bad as before, just saying. Asking how u get shot behind a wall could mean alot ez, being vague saying "IS it me or dyeing behind wall becoming thing again". Im not gonna judge your experinces with the game differently from mine. I was just wondering how u got shot is all
So i just got banned form pubg for no reason. I have nearly 900 hours in the game and just got booted from a top 4 situation. Has anyone hear had something like this happen? Anywhere to submit an apeal?
maybe try to talk to people at https://www.pubg.com/support/
Full OC server just lagged out
Are NA servers down right now?
yueah
yeah same
huh, now it says my game is on the wrong version, 7.0.6 and to get 7.1.1 by restarting steam. i did that, and nothing downloaded, reopened the game and still have incorrect version. da heck
in game says servers are under maintenance
yup
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
Did not play the Game since last update because still FPS is stuttering (100% Usage) and Game crashes + stuck every time... Still waiting for the remedies. I think Only Takari and Robo is aware of this Predicaments Because PUBG Devs are still improving the Blood Colours.
@cosmic ice As I have explained to you before, different teams do different jobs.
Just because work is continuing elsewhere does not mean the relevant team are not looking into the issues, especially when we have stated publicly this is something which is being investigated.
@pseudo socket If you believe you have been incorrectly banned you will need to get in contact with the support team
If you feel you were incorrectly banned please submit an appeal on our support website:
Has anyone been experiencing a series of Fatal errors in pubg for the last couple of days?
I want to change my access from ( Game Center & Facebook ) to ( google & face book ) how i can do that i have all the screenshots for what i buy from the store as Evidence
@cerulean sun
@regal vapor
!pubgm
This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm
!pc
Can I get help from anybody here ?
I got a mail that says mail changed
@gleaming vector ?
well I can connect with Steam
dunno why that person changed the mail
but still I want it back đ
also there is a real problem in here
PUBG does not verift the mail before changing the acc's mail
thats not pubg related,but steam related
I can connect to steam and play pubg tho
that mail says my PUBG UNIVERSAL account's mail has changed
If you are unable to log in with your PUBG Global account, please raise a ticket with our support team
!support
I already did, but I'm not sure it will be fast
so that s why I tried discord đ
now pubg.com says I don't have an account with my mail lol
@celest panther Now i delete a game
if you din't know how to develop a game so why????
Today i opened pubg , out of 6 games 4 crash , all full cpu usage , fps drops high than usual drops sad .
once i was recording my gameplay while i play a game , now cant even play when im not recordin
yo
whenever i play with people i follow on pubg i cant speak
but when theyre randoms i can speak in voice chat
any help please?
Voice chat not working steam, can't talk or hear my teammates.
Anyone ?
me too!
any progress on peak desync situation ? @celest panther *PU
any progress on peak desync situation ? @everyone
Dont tag,when there is something to share it will be announced in #đŻâgeneral-announcements
Any progress on a problem literally every multiplayer game has? 
hi! So ive re installed the game, ive fixed the "broken files" through steam and all that s*** ... but the game don't start.. i get to the starter screen (the one with the dude) and thats it.. it say's that it is running and not "freezed" but it's just stands there! have been sinvce the update and im sooooooo raging!! please help anybody!!!
this probem has been around from mars 2019

march probably xD
i know that because i saw a video back then
This problem exists in all (multiplayer) games since the beginning of time. It all comes down to one constant: the speed of light
from wacky
look at the date of the post bud
buds
its a shaaaaaaame
trash game
Well, that is technically not a problem since that's pretty correct in terms of playermodels
lol
But, it is being looked into and a solution will come eventually
Besides, that problem has been in the game since launch. It's to do with perspective, really, and how the playermodel is right-handed. That is the latest update on the situation, as per that post
Wow, just landed on Paradise resort...no one in my squad saw a single parachute. I land and get almost instakilled by a guy.
no that just you guys forgeting that you dont all land at the same time
go in the replay
you will see
Had a really good 3-hours of gaming today. My squad got wiped by an aimbotter 2nd to last game, but only 6 crashes in total (albeit 4 in one game including a Phase 5 game-ending crash on our last player).
What's your issue, specifically? @fluid spade
My pubg mobile account is banned 10 years please help anyone nevermind I will suicide my game important it's my life
Well, for a starter we don't handle PUBG Mobile in this discord- that's a different company/game with a different discord. Secondly, don't
!pubgm
This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm
Help me please anyone help me
Please take this to the above discord, since we don't handle PUBG Mobile here
Pubg mobile account. Banned 10 years please help me never mind I will suicide for this game help me please anyone
As I said above, please go to the other discord to potentially get it dealt with and get advice, since we do not handle PUBG Mobile bans in this discord
Okay
Cheers.
nop @wanton orbit
sigh đŚ
I done like 7 times that challenge where u need to kill 2 players with dmr over75 meer!
why?
i cant do it
It's fairly easy
Don't it with out realizing it but I use dmr more then sr
So that explains it
but i dont get it done when i get 2 kills over 100 meter
What did you use
And are you sure it's 100m
No actually, how do you know it's over 100m
fix you're game
@zealous rain when you get a kill over a 100 meters it shows the distance
Is there a way to quick mark where one is aiming with a marker without opening the map? Not the quick mark that just briefly tags the compass
YES,just press the scroll
@viral monolith that was the point in the question i asked because clearly hes not getting kills over 100m, just wanted to know how he knows and if he didn't say that well that explains it
@native niche there a bind that opens a wheel to ping enemy's and stuff made for people that dont have mics, if you double tap it it will ping
ok thanks
question. its been a while since ive been on. What happened to the snow map?
taken out from the rotation to make way for the new map, Karakin. it will be back in the future
Why my red dot is so dimmed?
https://gfycat.com/satisfiedillfateddorado
How to make it brighter and clearer? like ChocoTaco's?
DoS attack Pubg not fixed yet?
There are a few games every day.
After getting on the plane.Can't jump.
@full compass Same key that u use to zoom in and out of with an 6x or 8x. You can also change the dot with page up and page down (default)
Where can I give feed back about TDM
Create an account, and then you'll be able to post :)
Create an account. Once created, make sure you are logged in, then pick a forum and create a new thread by clicking "Start new topic"
In custom matches how do you open the ingame spawn menu where you can spawn vehicles and stuff
@wanton valve Sandbox mode is only available to PUBG Partners. Sorry!
Ah that sucks haha, wel no problem
Yea the problem is there is no start new topic button
hELP
help
does anyone know how to switch maps, for some reason half my friend group can and the others cant
is it a bug? if so how di i fix it
hi guys i have a question is the MOST KILLS 44 is possible????
@normal reef Depends what region you're in. Some regions will have the ability to select a map, others will have random matchmaking.
damn that sucks
@sand wraith slim to none
Did pubg fix the crashing from a few weeks ago
@thorny anchor It's possible something is blocking it. Which country do you play from?
There are a number of things that could be preventing it. Also note that voice chat is disabled until you enter the plane at the start of the game.
Yeah i know
like rn im in discord talking with my duo partner
he is taking to our team mates in our squad
but i cant hear him or them in game
@celest panther
I presume its because something on your system, or even your ISP, is blocking the Voip plugin.
Do you run any firewalls or antivirus?
Could be blocking the Voip system. Try disabling the firewall and seeing if it resolves it. If it does, you may need to add an exception.
If it still doesn't allow you to use voip, you may need to contact our support team for further assistance
!support
i made a ticket
@celest panther
it says i have 3 proceses using my mic
PubG
Discord
and Speech runtime executible
@thorny anchor Have you tried using the Steam microphone test? You can find it by opening the "Friends list settings" and then selecting the "Voice" tab
is it known that there is some sort of bug with red dot atm? it keeps resetting my preferred dot
my steam doesnt look like that @celest panther
@thorny anchor What version of steam are you running? You can find it by opening the main steam library, clicking "Help" in the top right and then "About Steam"
@fossil ether does this occur in TDM on the test server or somewhere else?
Did it pick up your voice correctly?
Yeah
all my other steam games VC works
its just pubg
so i dont think its my settings
In that case I would recommend waiting for a response from the support team so they can attempt to troubleshoot the issue with you.
Sorry I couldn't be of more help
@quick chasm this occur on live servers for me, i didnt play test server much yet to notice the problem there
Taraki, yesterday I couldn't find the make a new post on the pubg forums
If you aren't logged in then you can't create an a post. Make sure your account is logged into the forums and you should see it
@fossil ether did you press the "reset zero" button while in ADS? (Default middle mouse button)
i have my middle mouse button on unarm, can that be the case? @celest panther
dont have reset zero bound to anything else
You don't have middle mouse double bound to both actions?
This need to happen for PUBG on console, except dots are yeallow.
https://charlieintel.com/modern-warfare-dev-plans-to-add-clear-all-green-dots-button-in-the-future/59360/
@celest panther apperantly it was, never had the issue before tho. but that might have causing it
sorry for late answer tho
Do you use the cloud saving feature for storing your game settings?
Lets try one more thing.
Open the start menu and paste this into the search bar, then press enter %localappdata%\TslGame\Saved\Config
Make sure the game isn't running, then delete the WindowsNoEditor folder and verify the game files again through steam
Note, this will reset all your keybinds and settings
Then launch the game and see if you are able to use the voip as normal
now then hope your all ok
did package loss fixed yet?
I know that I am very heavy and boring, but how are you doing with the issue of cpu and its use? @celest panther
How to remove general announcement from our server
@mossy steeple Press Edit Channel on the text channel you have the messages sent to, click webhooks and remove the ones you don't want.
What the chance of a guy that I reported geting perma banned after hes get temp banned
Is there anyway of changeing the region at all?
What the chance of a guy that I reported geting perma banned after hes get temp banned
@zealous rain https://www.youtube.com/watch?v=PX3Za-WBWjk&feature=youtu.be
This is king in AS.
This can't be banned...
Because it's not a cheater...Hahahahaha...
It's just a DDOS attack
AS and Sea These two servers...Every day there will be...
NO you know I totally was not in the games where he tracked a guys head behind the wall
Pubg reports.Unless there's something wrong with their cheats.
Otherwise Pubg won't ban it.
Unless you provide a lot of videos and pictures.
PUBG can block ids
Otherwise.
One ID and several cheat ID pictures.
They won't ban it.
How do you know all this
@shy breach , I guess takarii is just a moderator dnt knw what's happening among Dev team , he just say they r working on it when someone ask.
@celest panther Didnt work still, anyway i can call someone at support or get in VC with someone to try and help me, because support told me same things u did
@zealous rain Do not call out player for misconduct on discord, as per the rules #đâwelcome-and-rules
They also said check microphone feedback in settings
how do i do that?
b/c my VOIP isnt working at all i cant talk or hear other players
even tho i have VOIP enabled and teamchat enabled
@worn coral @shy breach As I've previously said, we will provide an update to the situation when one is available to share. Please wait for an announcement.
Oops, sorry! That tag wasn't for you
Oh lol
Please respond to the support ticket with what you have tried and continue to troubleshoot with them.
ok thanks
I replied to the email
I wonder what the issue is with PUBG specifically and my mic
Could it be im using a wireless headset ? @celest panther
If you can't hear or transmit, then that suggests a connection issue if steam can hear you normally.
Did you try shutting down your firewalls entirely?
Not sure how to do that I saw that PUBG is an exception tho like itâs fully allowed
So ping launcher is set to allow all direction in/out any communications
TslGame is set to allow also
@celest panther I was not just asking
As a troubleshooting step, disable the firewall entirely to make sure something isn't being blocked accidentally.
@zealous rain You posted a name, asked if a temp ban would change to a perma ban - thats calling out
i turned off Norton Smart firewall
lets see if that was the issue
nope
still no VOIP
Then I'm afraid I have no further suggestions at this point and is beyond what I can troubleshoot remotely.
It happens
Please continue to speak to our support team, hopefully they can help identify what is preventing you.
Yeah, does Pubg have a phone number in case the suggestions dont work, it might be easier to talk then email back and forth
Sorry, there isn't any phone support.
Shot
how to mark items on map for team members on pc to let them know about a specific item
itk you look at the item and then use the ping button
whats the default ping button
or you can go on your map and long press the rigth click and make a loot ping
idk I have it changed to g
1s
settings < Key Binding < combat < radio wheel
double tap it and it will ping the midle of your screen as an enemy
or just tap it once and it will just ping normaly
im talking bout if i want to tell my team mate hey theres a lvl 2 bag over here
good if your not use to giving degrees* on the compass and if you team doesn't have the same position so the degrees is not the same
yea jus hover over the item like if you where gona pick it up but press the key bind (not gona lie im not sure if this really is in the game but for reason I am)
just test it
if not it will still mark/ping the place your looking at and then just tell them whats item is on your ping/mark
THANKS
np
So is anything ever going to be done to fix this game or are you guys going to just keep adding stuff to the game that no one asked for? Asking for the community
cmon tell me whats happen,
lag
hacker
fps drop
5m looting just do die in a car
saw you typing
jesus christ , I just got 2 crashes in the same game ... the 2nd one was when i was in top 10...
im starting pubg but two errors are poping up
pubg shield and pubg shield reporter
does any1 know how to solve it?
I would recommend verifying your game files to start with
If the issue remains, please follow our troubleshooting guide
!ts
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
@celest panther i will dm you
Please follow the instructions I have given.
Why i'm getting placed on EU servers automatically with ~300ping !đ
why do the Asian servers have major lag
when I try opening the game I get this error "Error 740: The operation requires elevation"
who do the east NA have major lag
im getting error of lost connection to host in every single game....please helpp me..
They have to stop this Xim keyboard & mouse cheating of PS4 players.
They shoot full auto with scopes, no recoil what so ever.
I can barely hit someone with single fire at those distances.
..
That isn't inherently a PUBG issue. That is more inherently a Sony/Microsoft issue
You'd want to speak to them, to get that solved
how do I report someone on here? đ
in the discord
to a mod
who tho đ
xulunix is on now,try him
DND is not online đ
?
@idle tree So all those PUBG bans on people who had "strange movement patterns" never happened?
Regardless, Im hoping there is much better security on the next gen consoles.
Help
@hasty violet Do not call players out in discord.
Use the correct channels
!report
Where possible please report players using the in-game reporting tools, failing that you can submit player reports here: https://www.pubg.com/support
Noted
Hey,
When do you return the egear app to activity?
The app is great!
can ik when the tdm in the normal pubg (not the test server version)
Will be in the normal*
Assuming no problems occur, it should arrive this coming week
This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.
Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm
@coral creek Please share the full details of your issue with us so we can help you troubleshoot.
PC or Console?
When you say "cant play", what do you mean exactly?
When you say "cant play", what do you mean exactly?
I need more details about when this happens
Are you in a game?
Are you starting the game?
Matchmaking?
Okay, walk me through the steps you take before this message appears, I want to make sure I am correctly understanding when it is happening.
yes
You select your mode, you press Play, then what?
Does matchmaking complete? Do you join the player lobby?
Okay, well as the message indicates, it looks like you have a connection issue.
!ts
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
Please take a look through this page
Okay
Namely the sections regarding firewalls and port forwarding
Great, you'll be able to go through it again quickly to verify you have tried.
Otherwise I wont be able to help you further.
@coral creek Is your ISP FPT?
Okay, well it looks like it may be an ISP related issue. Our team is investigating regardless
Thanks for trying the steps to see if they would resolve the issue, I appreciate it.
so it come from game or FPT Telecom ?
can someone tell me if I can delete the 5gbs of dump files this wonderfully made game has created?
idk
@lament lintel you can delete the dumpfiles
What's a man got to do to get a reply to a support ticket that was raised 3 weeks ago with no response? On top of that, I've been CCed into another user's ticket and seen their ban appeal and reply (which was sent 7 hours after the ticket was raised this morning, feelsbadman) which feels very naughty đŚ
Other completely valid tickets with differing content have just been marked as Closed and with no other place to go, I've decided to give Discord a go, I feel 3 weeks of waiting has been quite patient before looking for alternatives :p
I need to head off soon but on the off chance a staff member sees this and 3 weeks isn't a standard ticket response time (I tried asking, it was marked as solved with no reply) then a ticket number is 5904784 and I'd greatly appreciate someone taking a look at that, and the data protection issue in the other one I have open! đ
@maiden plinth What was the ticket regarding?
@celest panther It was regarding a straight up permanent ban, 4-5 hours after I played 3 games with a friend. Nothing's changed on my PC for well over 6 months, my stats are garbage so my best guess is a case of client side model rendering on the replay of a kill (I laid in a body at the top of some stairs) that was reviewed and the same view was seen on the review?
Have you checked your junk/spam folders for a reply?
If something was actually detected on my account, I imagine someone would have taken great pleasure in telling me so with the usual copy/paste response, however instead I see the Last Activity timestamp regularly updating with no status change, no re-assignment of the ticket and no reply
I'm monitoring Zendesk directly with a login to see the tickets raised, there has been no response đŚ
Please check your spam/junk folders
and as I say, someone has CCed me into another users ticket so I got their replies and see all of their data in my login
I have, but regardless, there has been no ticket reply in Zendesk.. I can see it directly there, there was no response
Can you please DM me your pubg username?
@maiden plinth You will need to buy plane ticket to get proper support....
Where am I flying to? I did miss some bits when I was in Seoul before.. It's OK though, I can see my "Last Activity:" time on the ticket has updated this morning again and it's now not assigned to anyone đ¤ˇââď¸
đ¤Ł
Out of curiosity if any of you community guys/gals know, if a player is reported, is the "killcam" saved and provided to the admin to review? and once a decision has been made, is that clip/video stored for a certain period of time or deleted immediately?
I doubt they would store due to high amount, but if they did store it it's probably only for 30 days max
I believe that it says that when reporting that a minute of footage or so is saved and passed along
Yeah, I appreciate that, I was just wondering in my case as I know the exact moment that I would have been reported for (it's bs) so wondered if they'd be able to even go back and review it again. 30 days seems fair, until I realise my ticket's been open for 22 days now so I'm going to have to believe
Have all the maps on TDM been released on test server? I played over 20 matches but only got the Stalber one, military (planes) and paradise one
Going to go ahead and assume that's banter, @lament lintel, kompis â¤ď¸
@shell sundial maps are assigned randomly, however it's possible to get the same one more frequently than others. All the maps are available, but remember that you may be placed into a match that has already started
Hello i wanna ask about the gtx 1650 4gb performance on pubg steam game
Is there anyone here who plays pubg pc with a xbox one controller?
I just need help with the sensitivity settings đ
Who can tell me?How to report cheater EXE?
Report the cheater ID.No banned.
I'm going to upload EXE and screenshots...It just closes my question...
Guys I need help regarding claiming twitch prime loot
What the hell is this! login into pubg!
lmao that new
how do I log in on test servers
What the hell is this! login into pubg!
F!ck this damn controller I am going to try and learn m/k
For real tho the controller is more comfortable but I canât aim for shit
How can I play test servers its asking to log in?
is Win94 now no zeroing distance anymore? after getting the scope?
Would this Launch Option work for Intel cpus?
-malloc=tbb4malloc_bi_x64
This is the intel memory allocator for Arma 3 and I am wondering if it would work for PUBG
@plain cairn No
Impressive. Wait 21 days for a ticket reply, it gets "escalated" and then 48 hours later it's assigned to PUBG XBOX Support who tell me I've got the wrong department.. I wonder what's next in the saga đŠ
Are any of the active staff members here able to confirm what I asked yesterday in regards to report data? Is the clip stored for a certain period of time and attached to the user reported?
nah
@weary warren hey there, got to play around in tdm a bit and you cant switch weapon kits when your map key is set to "hold" instead of "toggle"
@pseudo dune Hey, its a know issue and has been reported to the team.
now then hope ya all well and keep up the gd work
đś I just finish update and open game .. then got this error [25] battleeye corrupt pls perform clean game install.
never happen before. just this update.
verify game files
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
same here lol ... except i get this battleeye corrupt
so making clean install now
đŚ waiting another 10h
(speed 2MB/s)
Do you guys recommend new players to get used to default sensitivity settings before tweaking it?
i play pubg mobile so i get the basics but sensitivity settings always get me
Lower it,that way its more accurate
ok i will try that after update finishes up ty
@exotic sparrow I would recommend hopping into the training mode (or the new TDM mode) so you can get some exposure to gunfights quickly. That way you can test out what sensitivities feel appropriate for you
@exotic sparrow Sometimes you'll know what feels better for keys, such as you may prefer reload as a side mouse button if available. If you arent sure, start with default then slowly add what feels right. Same with sensitivity, start of low then keep putting it up until you find the sweet spot
No
battle points only
^
Ok will do thanks for the tips guys
Oi, is it regular that now I updated my game all my weapons in mastery went up 3 to 5 levels?
Yes
All lower levels require less xp, so yes
Just a rebalance on some lower levels, as far the patch notes say.
Technically it will be easier to get the starting levels on the weapons, but shouldn't really change for higher ones, I guess.
Why is it that I can't get in a first person lobby for hours in the a.m? I find it hard to believe that 100 people aren't playing in n.a on console. I'd say around like 2pm is when im able to actually get in a lobby
hey i need some help
i can't figure it out
so when i launch pubg it says "failed to initialize steam"
and ive tried every "fix" and nothing works
help plz
Hi, will someone help me with this bug please? " connection to the lost host "
hi anyone get crashes between games?
can't play the game so idk lmao
would be nice to get some help tho
When is the snow map back
Also this game should be put back in to beta because this game is so far from working properly. Yeah it may work better than it did when released but this game is in a dire disrepair
How come "Delete Marker" keybind is no longer working on PC after update? You have to right click the marker with the map open to 'remove' it. This is annoying. I'm a die hard NA player, almost 5k hours and you guys come out with new stuff, while not fixing known bugs, AND breaking stuff that should have never even been messed with. Why are you messing with the map markers? They've worked fine for literally years. No mention in the change log. Just getting over it. I've given you the benefit of the doubt above my friends for well over 1.5 years but I'm not sure how much more of this random breaking of stuff I can continue to take.
Please. For the love of God.
So how long dose it take for admission to respond to anything? Asking for the community
hello guys, i cant see any spawnprotection on me or on my enemies could u tell me how to fix this ?
Hit m for loadout
Is moving around/aiming supposed to feel all awkward at first?
We are very sorry that this crash occurred. Please help us track down and fix this crash by providing detailed information about this.
đ¤ every 2 match or so
@cinder blade Enable interaction highlight in settings.
@obsidian spear Just to check, which key do you use for your "clear marker" keybind? I just checked and my clear marker keybind works as normal (default "delete" key)
hey i need some help
i can't figure it out
so when i launch pubg it says "failed to initialize steam"
and ive tried every "fix" and nothing works
First step, restart your PC and try again.
Didnât work
!ts
First Troubleshooting Steps
https://forums.pubg.com/topic/181292-read-me-first-troubleshooting-steps/
Go through the post above to troubleshoot your issue.
Ok
If you have re-installed and you're still getting the issue then it must be a Steam related issue @viral monolith
Unfortunately I am unable to help with those.
Is PUBG Mobile Korea made by PUBG Corp. ?
@viral monolith Nah
I got mine that way as well
oh
i really wanna play and nothing works :/
check if ur on right steam acc
i am
idk then :/
:/
ill try troubleshooting again later or somthn
i thought about reinstalling steam but tried that too :/
Tried this?
i don't have the _CommonRedist file in the pubg file
@viral monolith ?
Me neither,thats probably outdated af
yeah
ive been trying since yesterday to fix it
NOTHING WORKSSSSSSSSS
i mean i can go into settings in the game. But i don't think that helps
@viral monolith If you look at my TS guide the last point is how to completely uninstall PUBG including any hidden settings data and BattlEye installs.
Make sure to follow this completely to re-install.
@weary warren didn't work :/
Unfortunately then this doesn't look to be an issue on PUBG's end then.
:/
I had a weird bug last night where, after choosing to follow a player down out of the plane, it bugged out and made 3 of us go in another direction being unable to move
after patch I need to open map to delete waypoint (mark), it is a bug ? before patch I was able to remove mark without opening the map...
@plain stratus yeah, it will be patched in an upcoming update
thx for reply
i am unable to select newloadout even after respawn
waiting for the fix of 100cpu usage and fpsdrops since last month gg
@lofty bluff Do you have your map open set to HOLD instead of TOGGLE?
If yes, set your map to TOGGLE instead of HOLD.
yes it is hold
Did anyone face loading screen stuck prb? Suddenly getting this issue
still facing the FPS issue.. still waiting for the Announcement to read that FPS ISSUE HAS BEEN FIXED instead of modifying and rebuilding the useless structures of lobby...
by the way is there any way i can get refund of this game? HELP please..
The teams working on performance and other stutter/cpu related issues are not the same teams working on UI - just a reminder
Can't find my best settings anymore, so looking for some suggestions. Looking for low sensitivity settings, because I've always played on low sensitivity. Cheers!
I personally play at 400dpi, 50~ game sens, but that's just me lol
@burnt pollen 800dpi , general 35, aim and ads on 30 , scouping on 30 for all scopes
My K/D in squad is 2.25 , 300 ADR :)
I'm so confused lately, without a VPN it almost looks like I'm playing on SEA servers.
while situated int he EU
and they all seem to be godlike in their skills.
Please fix you ingame bug where you dive automatically after jumping out of plane
@viral monolith I'm on Xbox bro sorry. Forgot to mention that.
@granite silo i notice same
Im from croatia , when i play without vpn they are gods,when i connect on belgium or uk im god
Idk for xbox
I play on PC it's just the whole damn EU region that is tainted by these overlords. Just had one guy wipe my whole squad in 5 seconds.
with a damn vector.
Its not problrm to play
Game is lagy with 100+++ fps
100% cpu utilization ( before is about 40% ) they fuck up this game
@mental oriole I experienced a similar issue. Were you using free look when it happened?
My teammates landed Primorsk and the follow threw me backwards into the Ocean away from them
Maybe I was, but when he jumped out they went towards paradise and I was stuck flying towards kampong @fiery tendon it was strange
Yeah that's exactly what happened to me. I had no control so I had to break away from following them
I imagine it's a bug and should hopefully be fixed in the next patch
Yeah, early stages so Iâm not upset. Iâll just know to be careful next time đ
Awesome help admins, you guys completely just ignore everyone here or what? Like you pick and choose who you help its completely bull crap
?
Every region has it's dead lines. As in the times of day where the queues are going to be slow, especially if you're asking about earlier in the morning. And with console
But coming in here and complaining passive agressively doesn't come off as asking for help
If you're unable to solo que, which in off hours has one of the lowest playerbases, then consider trying duos and squads. As the 6.2 update comes out for console, you'll notice that the queues will also be slow for a bit as players will be trying out the new TDM mode
if you're looking for some fast action, it's a great way to warm up before moving back into live matches
Early morning NA is spread across 4 timezones. People are at school and work so that's why you're struggling to find a game. There are probably more than 100+ people in solo matches. But given that the average game of PUBG is around 16mins Karakin, 25 mins Sanhok, 32 mins Erangel and 35mins Miramar, you'll be waiting for a bit while those matches finish and enough players are queued for the next map
PC players across all regions experience this as well. It's not unique to NA Console players only.
As for wanting help, I'm not sure what to tell you aside from try a different squad mode
How are you guys ok with the way the game is right now. Then expect us to just keep being bent over. You guys should be paying every person back that has bought this game. It's still in beta at this point you can't even load a game properly nor do the mechanics of the game even come close to working properly. How is that a full released game if it still have thousands of bugs and still get dashboarded then say some crap about it's not a problem on ur end it's on mineYou guys expect us to just keep putting up with this and its completely unacceptable. I've sat in que for literally hours trying to get in a game yesterday I'd say at least from 11am to 6pm and got into maybe 2 or 3 games and that was for squad que so there's definitely something going on with it other than that
And its kinda funny it takes someone having to be slightly rude to get a reply
You haven't done anything but complain
I don't see how you expected anyone to answer you
I'm sorry you're frustrated
but that's honestly no way to talk to someone, let alone get help
i'll pop the question in here.
after coming back home after a week, i got 2 crashes in 4 games.
1st crash no msg. just stopped working.
2nd crash 'out of video memory'
what happened?
@quick chasm @weary warren @celest panther help ya boi out
Are you on PC or Console? @wind nymph
pc
my first suggestion would be to verify the integrity of your files. Sometimes after an update or or more files can get corrupt
i mean, it doesn't happen instantly
i rebooted pc, perhaps it helped
i'll verify as well
Does it happen during the game or after it's ended when you're loading back into the lobby
mid game
thats the weird part đ
theres no 'trigger'
1 file wasn't verfied and is being downloaded lol
đ¤
lets hope that fixed it
My PUBG has crashed a few times since the previous update. But it's usually when I am observing in custom games and I switch to a view with too much going on (throwables or someone driving)
but in live matches I've noticed that occasionally if I left my graphics too high I might crash
my pc should be able to handle pretty much everything on 4k
but i only have a 1080p monitor
so idk why it would have difficulties lmao
It might help to limit your FPS to your monitor's maximum
Haha you guys are a joke... no wonder your game is dying because you guys get all in your feelings just because someone some said something about the game that's true. I'll be uninstalling and leaving this place
hey
@celest panther I use the defaults. Insert to make the mark and Delete to delete the mark.
I just got home for the day, I will go in game and see if it's working now or not and
@celest panther "YOUR CONNECTION TO THE HOST HAS BEEN LOST" "YOUR CONNECTION TO THE HOST HAS BEEN LOST" "YOUR CONNECTION TO THE HOST HAS BEEN LOST" "YOUR CONNECTION TO THE HOST HAS BEEN LOST" "YOUR CONNECTION TO THE HOST HAS BEEN LOST" "YOUR CONNECTION TO THE HOST HAS BEEN LOST"
HELP
THIS SHIT IS BROKEN
Sometimes seriously wrong with console pubg ping off the charts
OMEGA LUL patch 6.2 the game is unplayable again after the patch . so many hectic stuttering . how can play a game with 25 FPS ?
game is very unplayable. this patch for sure
Hello Pubg Play DM
@celest panther I just confirmed, even after rebinding my "Delete Marker" keybind that when I do not have the map open and press the bound key (Default key, Delete), it does not delete the marker on the map. However, if I open the map, and hit delete it works.
This use to work outside of having the map open prior to this past update.
ya @brave magnet my game is crashing almost all the time. verified files, tried different video driver installs. pretty unplayable.
Very frustrated with this patch. The game is literally unplayable for me :( my frames drop to 15-20 fps constantly and get stutters like crazy in death match
I don't quite understand how you can make a game that was decent so bad in one patch
Why does my grenade not follow the path that it shows before I throw it? Is this a common thing?
my frames which used to be clean 260-300 are now droping to 160 consistantly, the ping is insanely bad without me even being in another server. The servers crash, the servers are laggy and inconsistant and I desync ever ten mins to the point where I cant hit blatent headshots with a m4 with basically no recoil at point blank. amazing
I need a fix
A couple of days I was geting 110 fps not im getting 60 with lag spikes
whats up with that
Following someone else is bugged it hangs you in the air also the fps went way down for me its not playable atm
@obsidian spear Thank you for clarifying. I'll look into this
HI
I have ask you, PUBG port , I did all but no working down ping , still ping
How can fix it
@zealous rain it is pubg
they knw how to kill the game with new updates
i guess they test their game with rtx2080ti i9 and 64gb ram . they dnt care midend pc users
Im doing fine with mid end
@worn coral that's minimum requirementsđ
lol
@solemn lagoon Sorry, can you explain your issue in a little more detail for me?
nothing to say đ @teal perch
@worn coralđ đ
@wet flame Please keep your comments polite and constructive
High Ping In SEA Server. I dont know that error come from, internet provider or SEA Server. Please help me !!!!!
@zenith meteor Which country are you playing from?
Vietnam @celest panther
FPS suck in TDM mode, too many airdrops ruin your performance
this game become a Joke.. its almost one and half month we guys are still facing FPS stuttering issue and they are not even Fixing it.. look like we are not even their Customer. and i posted 8 Tickets About this issue and they dont care..
@cosmic ice Repeatedly creating tickets about an issue that we have already acknowledged and have stated we are working on serves no purpose.
We are aware and we are investigating.
I agree @cosmic ice
@zenith meteor What pings are you seeing ingame currently compared to what you previously saw?
150, 200 ms @celest panther
And Packetloss sometimes over 10% upload and download @celest panther
I also posted 11 Tickets
Anyone knows how do i fix crashes? Im getting them every single game
Hello @celest panther
I was banned due to unusual gameplay patterns??? I played 1 game of TDM last night, can someone help?
If you feel you were incorrectly banned please submit an appeal on our support website:
@zenith meteor Sorry, are those the pings you are getting now or the ones you were getting previously?
Getting now
In the morning it is really normal, but in the evening from 7p.m, the ping are really high
hello @celest panther
Where is the glider in training mode?
@zenith meteor It could be related to high network traffic at that time of day and is having an effect on your latency. I will continue to monitor for additional mentions of something similar from other players. In the mean time, I recommend you fully power off your network hardware (router and/or modem) to make sure that isn't related.
@shell sundial The glider isn't currently present in training mode, sorry!
@celest panther i get a very interesting msg today. I got banned. zZzz as new player i barely make a single kill myself how the hell i got banned? is PUBG anti cheat this bad?
https://pubg.op.gg/user/ImTendosai
is this the stat of cheater?
nothing to say
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
really disappointed to be honest
We do not discuss bans on discord. If you wish to appeal the ban, please raise a ticket at the link above.
Your just going to get a copy paste message on the ticketing support page no mater what you say
MY friend got banned and every single reddit post say they all get the exact same copy and paste msg, I understand that there a lot of tickets but at this point its false hope for people that need help.
I sent a support ticket, how long does it usually take for PUBG to respond back to me?
i got banned for a day for "unusual gameplay activity" when I literally played 1 game last night
That means you got reported a lot,
This channel is not for general discussion. Please use #207019048607678464
Why parachute follow option not working
@sand wraith Please read #đâpatch-notes
Ohh disabled
PUBG is using 80% of my CPU and RAM and 100% of my GPU... please help. Prior to update 1.6 the numbers were 30%, 40%, & 80%
I cannot play the game like this... thought 6.2 might have fixed it, but such is not the case
PLEASE SOMEONE HELP ME?! This is outright absurd, the game went from being totally playable at a highly competitive level to me not even being able to loot without running into walls.
Why do my invited squad members get kicked after every match?
Leading me to have to Restart my Lobby just to be able to re-invite them?
Since TDM has been added are there going to be TDM rooms in this discord?
wth