#🤝│community-troubleshooting

1 messages · Page 163 of 1

weary warren
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If people are TKing you report them and they will be banned.

viral monolith
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Where can i suggest something for the game?

weary warren
viral monolith
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K Thanks

novel lark
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Thanks. But just to be clear, all i need to do is claim the drop while watching the stream?

still pagoda
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Why is PUBG Ignoring India?
Are there very less players connecting from India?
Why no servers in India?

idle tree
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Nobodies ignoring anyone

signal phoenix
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How exactly does someone get the first piece of the connect camo gear for pubg PC?

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I connected my pubg account to YouTube

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Do I have to wait until the livestream is over?

solid axle
unkempt flume
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Do you get in-game ban notifications for teamkilling/griefing similar to cheats when an action is taken (temporary or perma)?

frigid mango
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Ya

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It will be like, “leighton9999 has been banned for toxic behaviour”

unkempt flume
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😢

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I meant from your reports on other people

leaden haven
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Hello,when i try to link my steam account at the pubg site to receive the rewards the green message "done" isnt showing up,when i try from another browser it says already linked in a different account even though i havent linked in with another account. Im stuck and i cant receive the PGC reward

wispy fox
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my pubg wont open

wispy fox
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fixed it

unkempt flume
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@viral monolith assuming that's true i vote for a permaban on them

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Oh, I know. That's why I asked earlier about in-game ban notifications for griefing/teamkilling--I have yet to get one, even though a 3-stack killed me.

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@viral monolith

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Heck, I had one guy mow down my entire team last night with an uzi from 40m+ away in like 1 second... but yet no ban report 😦

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and that guy has literal thousands of games lol

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last night was actually the first time in over a year I actually just quit playing for the night due to blatant cheating

sacred flare
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excuse me, would you guys help me with my nicknames ? my nick was appear Devoeh in lobby, but will be appear unknown while in-game, I need to fix because I got acer Predator qualifier for tomorrow. thank you before

slow warren
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Help pls, i got pubg stuttering again. It wasnt like this b4

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nvm

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my graphics driver is not up-to-date xD

slow warren
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bro

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even after updating my graphics driver its still stuttering

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its very frustrating

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pls pubg optimize ur game, it wasnt even stuttering yesterday, now i can't even record gameplay of it.

barren ravine
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game is crashing steam version 😦

celest panther
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@viral monolith Please don't discuss your ban further here. If you wish to appeal it, please follow the link below.

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!appeal

regal vaporBOT
modest lynx
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Guys a budget gamer here
Using r3 1300x with rx570(8gb 3000mhz ram)
Can I run pubg pc smoothly on these specs

celest panther
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Those specs will be pushing the minimum requirement, so you may be able to play but your experience may be less than optimal

idle tree
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!report

regal vaporBOT
opal pebble
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I do not quite get this. How do i actually get the pants etc from linkin my pubg account to my youtubechannel?

shy breach
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Minimum specs: i9-9900K 16gb ram 4000mhz @modest lynx

idle tree
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Lets stop spreading false information, shall we?

shy breach
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truth hurts, but I'll stop talking about this, better @idle tree

idle tree
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"truth hurts"

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Yeah, sure

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Ain't truth my guy

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I ran the game just fine on a 7400/1060, at 140+fps @2560x1080. Fuck-off with the "truth hurts", lol

clever hemlock
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@shy breach reeee

shy breach
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well, it will be your computer, how about hotdrop in pochinki? Or better, how about in areas with many players together? Also 140 fps? @inland ore

idle tree
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Pretty much. Alot of player models in the same area, absolutely tanks frames on any game. Battlefield suffers from the same thing, so does COD, so it isn't just a PUBG issue kiddy.

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cba with this lol, jsut gonna play

shy breach
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good argument

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I think comparing the pubg is not a good idea

modest lynx
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@celest panther on 720p.. can I play smoothly on 720p
Can't upgrade a gpu now..pc parts are way more expensive here compared to US

solid axle
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@idle tree can u help me with my question? 😄

viral monolith
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u gotta ask first

idle tree
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If you asked a question, then maybe i;'d be able to

opal pebble
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Can someone help me with my question?

idle tree
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Ask the question first. Then we can answer, depdning if we know the answer.

charred karma
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Is there any way you can add people from different platforms? Like a ps4 adding Xbox?

viral monolith
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Hello! I have a problem with PUBG. I have 100/100 Mbps connection but as soon as I open PUBG from Steam all I will get is 10 Mbps download and 0.2 Mbps upload. Closing PUBG the speed goes back to normal
So far I have connected cable instead of Wifi to my PC and disabled firewall to check if problem is there but no

fervent flicker
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Good day, I can not find on pubgesports.com where I could snap my YouTube channel to get a skin. Could you tell me?

civic musk
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how do we get the skins? i already linked my accounts @ocean shard

unkempt flume
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@viral monolith Are you talking about steam downloads or running a speed test like fast.com or something?

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If steam downloads, there's a setting in steam settings (click Steam in the top left corner -> Settings -> Downloads tab) to change your download rate while ingame. Probably limited

viral monolith
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as soon as I open any steam game, my connection on this PC where I open the game, goes very slow

unkempt flume
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Might check that setting just in case to make sure

viral monolith
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steam download is okay, I download new games around 10 MB per second

unkempt flume
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Even when ingame? The setting is to throttle your download speed while you have a game open

viral monolith
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as soon as I open any steam game, sit in the lobby, all other connections like opening browser and doing speedtest or try to stream via OBS is absolutely slow (upload is around 0.25 Mbits and download around 10 Mbits)

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as soon as I close a steam game, everything goes back to normal speed

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but I try what you suggested and let you know in 2 minutes

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if you mean limit bandwidth then yes I already tried this, did not change a thing 😦

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@unkempt flume it did not solve the problem

frigid mango
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can I watch PGC in-game ?

unkempt flume
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So I've been teamkilled like 5x in the past few days with none of them getting banned. How do I report someone directly?

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so action is ACTUALLY taken

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Just had a guy teamkill me when he was the last person in our team alive (besides me)... it honestly makes me want to ragequit and stop playing for the night. First game of the night, too.

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This coming from a guy who has played since the first month of early access and has bought multiple battle passes... feels completely useless reporting people

finite parcel
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my game wont launch

unkempt flume
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I even have a clip of the teamkill if someone will accept it

slow warren
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help

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all of a sudden i got mouse lags

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im playing fpp normally, and then the mouse lag came outta nowhere

slow warren
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i have to restart pubg cuz of that

latent tendon
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i am having problem in my pc while a classic match is finished my pubg automatically shut down.

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😫

viral monolith
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Hey I need some help just installed the game and it won’t let me search of a match it says click x and I’m clicking it but nothing seems to happen

safe oasis
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I usually play sea servers, but I'm getting EU for some reason. Can someone help me fix dis?

unkempt flume
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I guess teamkillers are fine 😄

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Seeing as no bans happen, maybe I should start killing my team for guns wackyjSMA

weary warren
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@unkempt flume You only need to report in game if you have been teamkilled.

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If you do decide to kill your own team, then it's likely you will get hit with a ban. So while I can't stop you doing it, I advise you not to, as you will get banned for it.

celest panther
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@viral monolith Are you using a wired or wireless connection?

pallid narwhal
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I cannot link my PUBG and YT accounts. I have already linked steam but still not working

cinder kiln
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what is this guy

fallen lava
cinder kiln
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why i can play pubg

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cant

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it say error on essential files

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pls help anyone

weary warren
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!ts

regal vaporBOT
weary warren
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@cinder kiln Please go through the guide above

dense vessel
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Hi all.

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i got banned for LITERALLY Nothing.

coarse junco
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!appeal

regal vaporBOT
dense vessel
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can i talk to coustomer please? so he'd check my account and see that.

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pubg mobile

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not steam

coarse junco
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!pubgm

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

idle tree
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!lang

regal vaporBOT
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Please use English in this channel, thanks!

solid axle
solid axle
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@idle tree can u help me or not?

idle tree
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Well - you've done exactly what you where supposed to do, DM'd them. Just a matter of waiting for a reply.

rigid tide
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@gleaming vector can we get @hidden crypt kicked?

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@gleaming vector he's back bw, idk what to do

gleaming vector
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He's gonzer

frank dove
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How to get the youtube skins?

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Im in.. but I dont get them yet.

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@gleaming vector Can you help?

rigid tide
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@gleaming vector we got him on an alt

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;-;

blissful estuary
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whats lfg stand for

stoic talon
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Looking For Group

blissful estuary
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hahahah of course lol

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cheer

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s

stoic talon
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yeah no problem!

viral monolith
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How are PCG finals winners decided?

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Only FINALS points are counted? or total from semi-s and groups as well

blissful estuary
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i think Lzr and 4Am are tired the QM so far

viral monolith
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when its finals

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is it just whoever gets the most points in 12 games

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is the winner

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@blissful estuary

blissful estuary
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finals i think are on the 23-24 nov

viral monolith
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ya but how does the winner decided

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is it everybody starts at 0 opoints

blissful estuary
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and im not sure about the points

viral monolith
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aw okay

blissful estuary
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i want to know aswell

stiff silo
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i need help plz...

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i shared my issue in general chat

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about the region issue

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😦

weary warren
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Please submit a ticket to our support team so they can look into this issue for you.

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Please be sure to include your in game name, and as much detail as possible.

autumn cosmos
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hugolanın kurduğu 2. sunucuya girmek istiyorsanız özelden mesaj atınız

celest panther
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@autumn cosmos !lang

regal vaporBOT
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Please use English in this channel, thanks!

celest panther
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Also, please do not spam the same message in all channels

light kayak
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pubg not starting?

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pressing "play" on steam then my profile says I'm playing PUBG but it won't start

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fixed, added pubg to windows defender exclusion

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ooops, it is still not, failed to initialize steam

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error

tacit trail
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lol

stiff silo
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restart steam

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exit and open it again

tacit trail
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verify files

light kayak
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already verified

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ok will try exit open

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fixed, thanks

stiff silo
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🙂 i had this issue before

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glad it's fixed

signal phoenix
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PUBG won't open. From Steam, I sometimes have to click play several times. Is there a sure way to fix it? I've tried checking game file integrity and re-installing

tawny thicket
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Help me with the server problem

signal phoenix
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I just installed the latest Microsoft Visual C++ and it seemed to have solved the problem. I'll keep you updated

static locust
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#🤝│community-troubleshooting i just bought a "new" 1080ti and have a lot of crashes every 10-15 min or less, that's probably problem with soft, but not sure what actually

idle tree
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Yeah, sounds to me like it could even be Hardware related

static locust
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You had the same problem?

signal phoenix
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Well, installing MV C++ didn't do anything

idle tree
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Are you having the issue where you've gotta start the game multiple times? @signal phoenix

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If so, do you have either the 1903, or 1909 update?

signal phoenix
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yes. and i'm not the only person having the issue. it's been brought up too many times. there's a discussion on reddit about it

uncut cosmos
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Anyone having issues using mics on PS4

idle tree
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And the second question? @signal phoenix

signal phoenix
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what 1903/09 update?

idle tree
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Type "winver" in the start menu, click on the first program which pops up. It'll tell you there

signal phoenix
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i'll do that

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gimme a min

uncut cosmos
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Anyone?

signal phoenix
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1909

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@uncut cosmos you won't get your answer ASAP. give it a bit. or do some research

idle tree
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Yeah, well, in that case - windows issue. I had the same issue on 1903 and 1909. Anything before those versions works perfectly fine

uncut cosmos
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Did the research nothing's coming up this place is my last stop

idle tree
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I had to revert to 1809, because of that issue

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It was annoying me too lol

signal phoenix
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wait. you said 1903 or 1909. now you're saying 1809

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that's a LONG way back

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@idle tree

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@uncut cosmos then just patience. if it doesn't get answered in a couple of hours, bring it up again

idle tree
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Yeah. I said anything that is 1903, or 1909 has the issue. 1809 doesn't.

signal phoenix
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oh

static locust
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@idle tree so u don't have any advice for me?

idle tree
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It was an issue introduced in one of the 1903 builds, that never got any kind of attention, kinda annoying ik

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!ts

regal vaporBOT
idle tree
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Nvm, one sec

signal phoenix
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it's all good, dude. don't rush this kind of stuff. it's delicate. i don't wanna ruin my PC over some game glitch

idle tree
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I have no idea sadly, I only really know about PC. Doesn't seem to be an issue that is widespread though, @static locust

signal phoenix
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did reverting to 1809 cause any side effects?

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other than not getting all the updates that are brought with later versions?

idle tree
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Nah, reverting caused no issues. So long as you have a restore-point from before the upgrade, or a backup from before, then you'd be gucci

static locust
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@idle tree can windows reinstall help?

idle tree
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Given your on PS4, nope. Forgot those steps, since those are PC specific, thought it had some steps for other platforms too @static locust

viral monolith
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@static locust you have windows on your PS4? 😄

spark pivot
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is anyone have problem with frezeeing ingame

shadow salmon
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Hello i have problem

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error

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740

maiden axle
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Hello

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How to know the reason you got banned for ?

viral monolith
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Yesterday I was Goted 3mb update but i don't what's new in this update😢

upper crown
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Is there anyway for OCE players to switch so SEA servers quickly. I'm sick of having to wait 3 minutes after every match to get switched to SEA servers.

idle tree
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Not through officially condoned ways, no

junior summit
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PUBG have bug

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near Quarry in Erragel, have a stone and player can go in

weary warren
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@junior summit Thanks for sharing. I have removed the link to reduce the amount that this is abused.

lofty bluff
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#🤝│community-troubleshooting my mic is not working for now about 2 months and nor i am able to hear my random teammates voice even raised a ticket in pubg support they are also unable to help

heady wyvern
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Question, Is there any specific place where i can give some feedback about the packet loss problems?

weary warren
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@lofty bluff Console or PC? What country are you playing from?

heady wyvern
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Yes i did. But when i tried to run that test a while ago it didnt do anything. But i wanted to say, the past week, all my problems magically went away, 0% packet loss(download) the whole week, but today in 2 games, i had a few little 1 or 2% pkt loss spikes again. Just kinda wanted to share

weary warren
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Great, thanks for sharing.

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1-2% packet loss can occur for many reasons.

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If you couldn't run the test (as in no results showed) either something in your router is blocking access, or you have a space after the IP.

heady wyvern
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Ok. I might try it again. I’ll keep a look on the pkt loss and try to write down a daily experience log or something and share after a few weeks

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Its better than before last week tho, hope it stays that way, tnx for replying brkFive brkHeart

lofty bluff
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@weary warren pc and I am from india

static locust
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@viral monolith why did u decide that i have ps4? I'm ask about problem with new 1080ti.

idle tree
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shhiiiit. I confused you with another guy with a similar name - same profile picture - that was having issues with PS4 lol. In that case, those steps that are in the troubleshooting steps will most definitely help hopefullly

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!ts

regal vaporBOT
hazy sage
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Hi, I have a problem of shift between the movement of my mouse and the game movement, it's been 1 week that I can not play the game of cause. I tried everything he was in the troubleshooting forum but nothing I liked well. M.rci

celest panther
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@hazy sage I don't quite understand what issue you are experiencing. Could you possibly give me a bit more detail?

hazy sage
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and it's only in this game

viral monolith
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You use logitech mouse? @hazy sage

hazy sage
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@viral monolith nop a roccat kova

celest panther
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Are you on a laptop or Desktop PC?

hazy sage
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laptop

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but it's the first time in 1000hours

celest panther
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Do you get the same mouse lag using the track pad?

hazy sage
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Yes

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And i desactivate the track pad

pure current
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不懂

celest panther
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@hazy sage This is typically related to something on your system interferring with your inputs. My recommendation would be to close down everything that is running in the background and checking to see if the issue persists.

shy breach
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steam down??????

viral monolith
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not for me

bronze walrus
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yea its down

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maintenance tuesday

viral monolith
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should be back now

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Yeah here it is

celest panther
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Maintenance isn't due to start for just over 90 minutes

signal phoenix
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something's wrong with pubg atm. can't connect and failed to authenticate from external provider. my internet and pc's fine, btw

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i know maintenance is today but there's still a lot of time until then

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i keep getting errors. my coupons aren't loading, etc.

coarse junco
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@signal phoenix most likely that was due to steam maintenance

signal phoenix
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oh. is it always tuesday nights?

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i'll look it up in the mean time

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apparently, they have scheduled maintenance from 1-3 pm pacific time tuesdays which is 3-6 pm eastern time. yet it's not almost 7:30 and i'm still getting problems

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i was able to get in. i'll let you know if i have problems again

late falcon
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hello when i validate my file there is always one file unable to download

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do you know what

nocturne shale
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I cannot hear or talk to anyone in-game, how can I solve this issue?

solid axle
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Will the new box stay forever or removed after 6 days?

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or those 6 days means it will be restart

quick chasm
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11/20

A new crate, the VENETIAN CRATE, will be released and will be directly purchasable with BP. It and all future crates will be unlocked.
11/27

The direct sale of VENETIAN CRATE will be discontinued, making it only available through random purchase.
The probability of obtaining locked crates through random purchase will be notably decreased.
12/18

Locked crates will no longer drop from random crate purchases. They can still be purchased via the marketplace.
Keys may still be purchased, but only if you have a locked crate in your inventory.```

You can read about the changes to the crate system in full here: https://www.pubg.com/2019/11/14/dev-letter-improving-crate-content/
PLAYERUNKNOWN'S BATTLEGROUNDS

Today we’re going to talk about some changes we’re making to the crate system and how this content will be delivered going forward

umbral crater
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problem loading game file detective plug missing game client win.exe the must be installed before you stared game how fix it problem

viral monolith
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Is Auto attach in the update ? in training mode and not working ?

quick chasm
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@viral monolith you have to enable it under Gameplay settings 🙂

arctic cape
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I was voting team Faze ,my internet is disconnected . after i reconnect , my vote gone and my choose team (faze) not registered .

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?

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what should I do now

trail nova
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Can i get help with the foot steps not clear and i hear the far bullet shooting so well @celest panther

weary warren
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@trail nova Can you please be more specific with your issue?

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@arctic cape Please contact our support team

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!support

regal vaporBOT
trail nova
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i barely can hear footsteps close to me...meanwhile if there is gun fight on 1km i can hear it loud and clear like its next to me

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@weary warren

weary warren
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Can you record an example of this? There are many reasons why this could occur, but without seeing an example video we can't be sure what is causing it.

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For this I recommend visiting our forums to discuss this issue

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!forums

regal vaporBOT
trail nova
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okay i'll

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thanks anyway ❤️

fierce yoke
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I'm having trouble joining a solo game on both tpp and fpp. The Queue time never seems to end

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I can join duos and squads just fine

viral monolith
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@quick chasm tyyvm

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Can someone send me new store items from the new update, i cant log on for a few days

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I mean a screenshot of the in game store

fallen fjord
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DMs. :)

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Got ya

nocturne shale
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i have a issue that my mic is not working i cant talk or even hear my teammate but i can hear game music,shot sound and footstep

hasty field
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umhm

vernal hatch
#

الو

viral monolith
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@nocturne shale something is wrong with your headphones

nocturne shale
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but I have tried it in other games and it was working

viral monolith
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maybe your voice chat is turned off

steep shell
#

new update is stuck at 99% any help?

weary warren
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@shy breach Known issue, we're looking into it.

shy breach
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thanks

cosmic ice
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the update size is 21 GB? please confirm anyone?

weary warren
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Which platform? Which update?

cosmic ice
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PC>STEAM

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5.2 Update Size*

fierce yoke
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mine was around 6gb on pc

arctic cape
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@weary warren no time, the ending vote date is near .

weary warren
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Sorry, I don't know what you're referencing here, or why I have been tagged.

arctic cape
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I sned a ticket

weary warren
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Ahh, I cannot help you with this.

arctic cape
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for this

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I was voting team Faze ,my internet is disconnected . after i reconnect , my vote gone and my choose team (faze) not registered .
?
what should I do now

weary warren
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It is simply not possible by myself or anyone else in this Discord to resolve this issue for you.

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Sorry, but we cannot help with this. You need to wait for a response.

arctic cape
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Does it work or not

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only 2 day

weary warren
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Please read my messages above.

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I am very sorry, but we cannot assist you with this issue through Discord.

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You must wait for a response from the support team.

arctic cape
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i already send a ticket ,thanks

stable lark
#

Hey', my time in queue in labs is 50:00, I think that's not good.

signal phoenix
#

is anyone getting an immense amount of spikes while playing pubg?

patent silo
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The new update is supposed to be 6 Gb but mine is 26 Gb!!!
Any solution please!

subtle quiver
#

when i play pubg my disk in the task manager is at 100% and when i dont its on 1% can someone help me????

signal phoenix
#

is anyone else getting a severely high amount of tearing/lagg/spikes?

shy breach
frank dove
#

Loot on Vikendi really sucks now.. Not even bad loot, just almost no meds or boosts. Wont play this map anymore until this useless patch is getting fixed

ancient pilot
#

uhhh , can anyone else crouch and lean left at the same time cuz i cant ?

simple mason
undone kernel
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Just reporting a bug, When holding CTRL you can't peak left.

dapper hatch
#

legit green texture is stretching everywhere and tearing

cosmic ice
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@patent silo Same issue and last night I download the Whole game again.

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Venetian Crate is non tradeable? Right?

light kayak
#

failed to initialze steam?

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tried reinstalling the game and OS but still same error

celest panther
#

@light kayak It sounds like your connection to steam is being interrupted for some reason.

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When you launch the game, is your steam client still running?

weary warren
#

@undone kernel @ancient pilot We're aware of this issue, we're working on a patch for it.

light kayak
#

yes, only pubg though dota2 works ok

weary warren
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@shy breach Thanks for sharing, we're on it!

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@frank dove If you'd like to discuss your opinion, rather than needing help, please use #207019048607678464

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@subtle quiver Your HDD gets used while playing the game, I'm surprised it's at 100% usage though. I would check to see what is using it and close any unnecessary programs.

austere saddle
#

How do i choose other region?

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oh sorry

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i forgot, that feature ain't for pubg

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getting 250+ ping, so, not playable at all.

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was usually around 70-90ms

subtle quiver
#

@weary warren when i am not in pubg my disk is at 1% to max 6% but when i play it jump to 100% and the my ram and cpu are not that high

weary warren
#

@austere saddle Please check with your ISP regarding your connection, we haven't moved our servers.

#

@subtle quiver I understand. As you play games your drive will need to be used to read and write game data.

lofty bluff
celest panther
#

@lofty bluff Which platform do you play PUBG on?

#

@light kayak I would recommend restarting all of your network hardware and your PC, then trying again. If the issue persists, close down all background applications except for steam and then try to launch the game again.

light kayak
#

will do what said, thank you

lofty bluff
#

i am on pc and this problem is from about 2 month

celest panther
#

Which country do you play from?

light kayak
#

philippines

lofty bluff
#

FROM INDIA

#

I HAVE ALSO RAISED A TICKET BUT THERE METHODS ARE UNABLE TO RESOLVE THE PROBLEM

celest panther
#

Are you able to use external voip applications such as discord?

lofty bluff
#

YES

weary warren
#

Did you read our troubleshooting guide?

regal vaporBOT
weary warren
#

Number 10

#

Number 12

#

Number 13

lofty bluff
#

YES ALREADY DONE IN 2 MONTHS SEARCHED CHROME FOR EVERY POSSIBLE WAY

#

EVEN FORMATED MY PC

weary warren
#

Just want to check

You have it all enabled in the settings in PUBG.
You have used the test mic function
You have tested your mic in steam

lofty bluff
#

YES

weary warren
#

Your caps lock is on, if you weren't aware.

#

@lofty bluff And what were the results of the tests?

lofty bluff
#

i dnt think steam has any mic testing place but i tried it in another games even the icon is showed when i start pubg

weary warren
#

And the ingame test in PUBG? Do you know where to find this?

lofty bluff
#

settings microphone volume when you speak the bar shows and turn into green

weary warren
#

Does that happen for you?

#

Do you see the bar?

lofty bluff
#

yess

#

some of the steps where also said by customer support but even that didn't work like router settings, checking ports are open or not

weary warren
#

If it is showing in game then it is working in game.

#

The issue lies with your connection, which is something we cannot help with.

lofty bluff
#

but it only happens in pubg not in any other game

weary warren
#

Yes, which leads me to believe that it is an issue with the ports or your ISP that is causing this issue.

#

Not all games use the same voice systems, not all games use the same ports.

livid trench
#

This game crashed every time can't enjoy one bit

lofty bluff
#

@weary warren okay thnx for your help

weary warren
#

@livid trench Please write your issue in full with details so someone can assist you when they are available.

#

I would also recommend visiting our forums to talk about issues like this.

regal vaporBOT
livid trench
#

I have reported several times and no one give a 💩

light kayak
#

works now but why do i always need to verify game files for it to work?

#

everytime my pc restarts the failed to initialize steam pops out again

#

all i have to do is verify game files and it will be fixed

#

but i am doing this everytime?

weary warren
#

@livid trench Please link your thread here.

#

@light kayak Make sure you don't have anything which would alter your game files, or that you haven't manually altered any game files, including setting them to read only.

light kayak
#

how can i check them

#

i just freshly installed pubg and os though so maybe there's non

#

i suspect windows defender?

weary warren
#

Did you follow the troubleshooting guide on how to fully uninstall PUBG, including associated files?

regal vaporBOT
weary warren
#

Number 14

austere saddle
#

Ping got back to low but now its 90+ mostly 😦

light kayak
#

will try, thanks

weary warren
#

If it continues after that it's likely a third party application which is causing the issue.

#

PUGB will change it's own files, but not to the point where you need to verify the files again.

livid trench
#

Just it take h to load to the lobby with everyone else even when the match starts it throws me always at the end of the plane

light kayak
#

now it is Not Authorized

livid trench
#

And the textures can't load quick

#

Like I have potato PC

weary warren
#

@livid trench Please share a link to your forum thread where you said you shared this issue.

#

Then I will take a look.

light kayak
#

it works now.. I just have to turn off this windows defender

#

no need to reinstall pubg

#

i didn't want to too since my dl speed is very slow

mental cedar
#

Hey guys, does anyone know why I get this graphical glitch on Erangel

weary warren
#

@mental cedar Please verify your game files in steam.

mental cedar
#

ok

tacit geyser
#

Major issues with Ping in South Africa. Averaging on 450 ping.

fallow cypress
#

pubg test server wont update, n getting an error at launch

tacit geyser
#

main server*

weary warren
#

@fallow cypress Test server on PC? That patch is now on live, no reason to be on test currently.

#

@tacit geyser Which server are you connecting to?

#

Because the servers haven't moved so any issues with really high ping are likely to be routing related.

tacit geyser
#

@weary warren How can i check? Its suppose to be EU. Not sure if we are being rerouted again to S.A servers.

weary warren
#

It says under the minimap

tacit geyser
#

@weary warren im on SEA?

weary warren
#

@tacit geyser DMed

dapper hatch
#

I’m not sure how to describe this but constantly throughout my games, the sky flickers into a gray, flat texture, almost like a fog, and the floor disappears and it keeps failing to render. I have a good pc and usually have no problems, high graphics, and about 70 fps

karmic tendon
#

as ususal after every single update the ping jumps to up 250 ms

#

i mean what the heck is happening to this game

viral monolith
#

can i log in with my facebook data from pubg mobile to pubg steam on pc?

#

im thinking of purchasing steam version

verbal vigil
#

How can i check when giveaway orders are supposed to arrive other than announced delivery time periods?

modern dock
viral monolith
#

so my game decides to crash whenever i load into a match, why is that?

viral monolith
#

I've already sent out 4 consecutive crash reports as a result of this...

viral monolith
#

nvm, i managed to fix it myself.

#

but can we have a diagnostic for future reference though?

late dirge
#

any ETA on the weapon going to single everytime you swap bug?

celest panther
#

@late dirge I'm unsure what bug you are referring to. Do you have any examples of this occuring?

late dirge
#

when you pick up a weapon and swap to it, it's in single mode instead of auto (settings all in full-auto)

celest panther
#

Sorry, I might have been a little unclear. I understand what you are explaining, but I was hoping you could provide some clips that can be reviewed with this occuring.

#

We are aware of a bug where this can occur in War Mode. Is this happening for you in other game modes too?

light kayak
#

Do I always need to turn off my antivirus to make pubg run?

#

Windows Defender*

spring holly
#

guys i have a problem please help

celest panther
#

@light kayak You shouldn't have to, but unfortunately bit defender has been the source of issues relating to the anticheat system in the past.

light kayak
#

i see no worries then as long as i can play

spring holly
#

please check my problem out, i'd be more than happy if you guys could help me

light kayak
#

how come i can't choose map, only random map is the option but 90% of the time its just sanhok 🤔

celest panther
#

@spring holly Hey! I replied to your topic about 30 minutes ago. Have you tried what was suggested?

#

@light kayak Which region are you playing in?

light kayak
#

the one in lower right of the map right?

#

it says "as"

spring holly
#

@celest panther thanks man it worked, i appreciate it

celest panther
#

@light kayak Could you DM me a screenshot of your map selection screen? As far as I am aware, the AS region should have full map selection

old fractal
#

my pubg will not load can some one help me

celest panther
#

@old fractal Please check out troubleshooting guide.

#

!ts

regal vaporBOT
lyric river
#

Hello developers ...
I have feedback on the latest update
Is that the Vikendi has become no where such weapons before and please return cities such as before the modernization of the castle and plateaus beautiful but cities must be returned like before and thank you ...

flat cloud
#

the whole squad is getting lost connection to host when choosing vikendi tried 5 times now (fpp squad eu)

celest panther
#

Do you have a screenshot of that error when it appears?

#

Or can you send one to me if it happens again?

flat cloud
#

miramar and erangel are fine

#

i didnt take one ill try next game

celest panther
#

Does it happen part way through the match or while trying to connect?

flat cloud
#

in the loading screen

celest panther
#

Can you try verifying your game files as well for me?

flat cloud
#

in game right now

#

ill try after this one

late dirge
#

@celest panther if that was for me about war mode, looks like it is happening in every game mode, occur to me and a friend in normal fpp mode and esports mode

celest panther
#

@late dirge If you can provide me with some clips of it occurring, that would be very helpful. I can then pass those along for further investigation

late dirge
#

probably don't have the replays avaiable anymore, once i get it happening again i'll clip it

solar fern
#

hi i need help

#

anyone here to help ?

solar fern
#

no one here to help? can one of the mods send me a PM ? im having some technical issues.

weary warren
#

Please write your issues out here in full and someone will respond when they are available. Failing that, you can always head over to the help section on our forums.

https://forums.pubg.com

solar fern
#

i put the ingame FPS display yesterday, and my sound went like 50%. the rest of the sounds in my computer were normal. but the sound in the game went to 50% or less. what could be the issue ?

weary warren
#

In-game FPS display? Which version of PUBG are you playing?

solar fern
#

the latest one

weary warren
#

Sorry, I mean PUBG PS4, Xbox, LITE?

solar fern
#

pubg PC

weary warren
#

Steam or LITE?

solar fern
#

Steam

weary warren
#

By the in-game FPS do you mean Steam Overlay?

solar fern
#

yes i guess. i pressed SHIFT + TAB, then settings

weary warren
#

Okay, well this cannot effect the game audio for PUBG. Please make sure you didn't accidentally turn down PUBG in the Windows Volume Mixer.

#

Also, please check in your game settings if you have turned it down there.

#

If these are both correct, than I'm afraid I don't have anything else to suggest aside from checking your equipment.

#

@late dirge Just to confirm, this issue is still happening for you now? As in, you played within the last week and it happened?

solar fern
#

the sound has returned today. as i didnt select the FPS in-game display today

olive root
#

PUBG stole a chicken from our teammate. The match is completely gone from his stats. It is like we played 3 men squad. Only evidense is in my replay and people he killed have him in death cause.

coarse junco
#

@olive root this seems to be a known problem and the team is working on it

keen sparrow
#

I did that play with pubg event back in October, I filled out the shipping paperwork... nothing ever arrived

stone heart
#

@olive root Did he disconnect/crash during the match?

stable rune
#

I can't get into a pubg game

#

waited like 20 mins for matchmaking a few hrs ago and gave up and I just spent 10 waiting but gave up

olive root
#

@stone heart i dont think so. He was playing in the end, when the last guy died

stone heart
#

Was curious if he reconnected

keen sparrow
#

I had won a steel series prize from the play with pubg event on October 25th, I filled out the shipping form, and it’s been over the 10 business days I was told it would take, it never arrived/I’m still waiting...

verbal vigil
#

I'm in the same boat as PointingGaming, any suggestions on what to do?

topaz zephyr
#

Anyone in this forum observing Nvidia crashes when starting up PUbg?

keen sparrow
#

Maybe why its taking so long is because i live in canada? but even still if it doesnt arrive in the next 5 days I am going to have to contact someone about it...

celest panther
#

@topaz zephyr Game crashes or other third party applications outside of the game?

topaz zephyr
#

@celest panther Third party, when game starts.

#

Nvidia crashes

celest panther
#

Its most likely related to the "Low Latency feature in your GPU drivers

topaz zephyr
#

Frame queues?

celest panther
#

If you change it from "Ultra" to "on", or simply turn it off, then reboot your system, it should hopefully solve it

topaz zephyr
#

Thanks for your help - I'll give that a try.

celest panther
#

Let me know how it goes

topaz zephyr
#

@celest panther Switching from 'Ultra' to 'On', followed by a reboot, fixed the issue. Thanks for your help!

mossy marten
#

I'm having the same issue as Chance and PointGaming. It's been more than 10 days and nothing has arrived. If we could get a tracking number somehow, that'll help.

celest panther
#

@mossy marten @keen sparrow @verbal vigil Can you all verify which country you live in?

keen sparrow
#

Looks like discord is finally letting me type again...

#

@celest panther Canada

mossy marten
#

@celest panther US

keen sparrow
#

I was excited to see if steelseries stuff is actually better quality than razer... becauase i have had all my peripherals up to this point (except mic) by razer and all but my keyboard broke under a month but they wouldn't let me return the 400$ headset under its 2 year warrantee which seriously pissed me off..............

#

i have been using earbuds for my pc for such a long time i have sores in my ears from them, and it sucks.

verbal vigil
#

@celest panther USA

keen sparrow
#

as of yesterday my last actually working thing for my pc fucking broke, and that was my keyboard... so now i have to go buy all new stuff because this 20$ black web walmart fucking wireless keyboard isnt cutting it for gaming

#

(which was the spare keyboard that my dad had used for his laptop for a while)

verbal vigil
#

i was waiting for a keyboard to arrive, i really wanted to see what Cherry Reds felt like and i would like to compare to what i have now, the G910.

keen sparrow
#

The only mechanical keyboard i have ever had was my razer black widow chrome which as of yesterday kicked the bukket

verbal vigil
#

that sucks, also why i dont ever buy Razer stuff

keen sparrow
#

but because at the time of the tournament i chose a headset because my ears were sore from these earbuds i was forced to fucking use

#

but now i need a new keyboard aswell...

verbal vigil
#

Corsair i think has a pretty good headset for cheap

#

and a mech keyboard

keen sparrow
#

well if my package actually fucking arrives i had asked for the headset

#

but if i end up getting something else because they were low on supply or something tbh i wouldn't mind anything else

#

because its not like they specifically said what you ask for is what you get, as far as i remember it was which would you prefer on the shipping form

verbal vigil
#

i currently have a steelseries mouse so getting a second one would be kinda silly lol

keen sparrow
#

yeah

#

understandable

verbal vigil
#

i have a rival 650 wireless

keen sparrow
#

we should probably stop talking in the help channel

verbal vigil
#

oh right

keen sparrow
#

but i kept seeing adverts on youtube for that one steelseries mouse and now i really really want it...

verbal vigil
#

sorry community team!

keen sparrow
#

❤️ we love you

verbal vigil
#

yes

#

i apologize if i dont respond immediately later ill be in a movie theatre

tribal dock
#

how can i play streched resoulution without black bars? pls help

cobalt scarab
#

Having a few issued with the game right now. 1: missions not updating for getting kills. Frag grenade kills not registering as happening as well as kills not registering the correct distance.
2: More important. Are there issues with servers right now in Central Europe? Each day at 6pm my ping flies through the roof. It isnt my internet as other things work as normal.

keen sparrow
#

Can i get the tracking code on that "PRIZE" i won at the playwithpubg on the 25th of October please? i would have assumed it would have been here by now

viral monolith
#

I know cross play is a thing for Xbox and ps4, but my bro is on ps4 and I use Xbox so can we party up now? Or is that not updated yet?

jolly python
#

Anybody else from NA having problems loading in the game? I keep getting a unknown error

viral monolith
#

so im getting this "failed to authenticate from external provider" error. I tried going offline and then back online with steam, and thats not working. Can I get some help here?

jolly python
#

having the same problem

viral monolith
#

where is the community team?

jovial pond
#

I need help linking my steam account to pubg

rapid rapids
#

I Want to Change the PUBG Lite Account in my pubg account

#

How to Remove My Account

regal vaporBOT
#

This is the Official PUBG Discord for PC Steam, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

hybrid palm
#

Help Me!

#

I've been banned for no reason and I want support. I didn't cheat
I was banned. I want my account reviewed.
Please I want my account again. I suggest you do what needs to be done. I'm Turkish, my English is not very good I apologize in advance. ?

#

Pubg Lite 100 Years Banned Whatt Why ?

#

Please Help Me!

regal vaporBOT
#

This is the Official PUBG Discord for PC Steam, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

celest panther
#

!appeal @hybrid palm

regal vaporBOT
tiny whale
#

hi

viral monolith
#

Hello there...

wispy flame
#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

frail torrent
#

hi its not possible to change F7 key? @weary warren @tacit crow

#

thanks

#

cant find it in options

wispy flame
#

hello?

#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

tacit crow
#

The audio reduction @frail torrent?

frail torrent
#

yes

tacit crow
#

It definitely is, but not sure what it's called off the top of my head (don't have access to PC atm)

frail torrent
#

i tried to find it by looking for binded "F7" key

#

but i didnt find it 😄

tacit crow
#

It's called "Instant Volume Reducer" I'm pretty sure

#

Have a look for that in the bindings

frail torrent
#

got it, thanks 🙂

wispy flame
#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

wild wave
#

need help

#

dang i cant send screenshoot

#

anyone willing to help me indetified a team name and a person name in my provide screenshoot trough dm?

#

:(

tame knot
#

are spike traps out?
are they on all maps?

frail kiln
#

I found in sanhok yesterday

wispy flame
#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

#

PUBG crashes when I play duos or teams, it always crashes after the rounds, but not in solo. Can somebody help me?

celest panther
#

@wispy flame Please follow the troubleshooting guide below

#

!ts

regal vaporBOT
verbal vigil
#

Hey @celest panther any update on the giveaway delivery status yet?

celest panther
#

Sorry, Nothing futher

#

I've passed the concerns along to those involved

verbal vigil
#

👍🏻

#

I hope it gets solved soon

restive magnet
#

hello,can someone pls tell me how to play sandbox mod?

opaque swift
#

Anybody having issues with revives?

pine salmon
#

hello ı cant connecting steam account on the pubg web sites please help me

pine salmon
#

?

mossy marten
#

I'm not getting my rewards for watching the PGC steam on YouTube and have verified my accounts are linked.

celest panther
#

@mossy marten I would recommend raising a ticket with our support team so they can investigate further

#

!support

regal vaporBOT
safe hull
#

Who do we talk to if we had not gotten the prize we won from the playwithpubg

paper cipher
#

i live in gujarat, india....when i play game (solo,duo,squad) i will always through to EU servers(with ping 200+ with packet loss)....i cant get SEA servers now....

#

can anyone help me to this ?

#

i m unable to play with such a pings

last apex
#

Hi. How i can change my name in the Game?

stiff silo
#

i had this issue lately

#

i received a network lag even when i'm connected to the internet

#

i tried google chrome and it works normally

#

there's definitely something wrong with the servers

#

@paper cipher i had the exact same issue as well. i am in OCE region and the game FORCES me to play in SEA with 200-300ms ping.

weary warren
#

@stiff silo Do you usually connect to another server?

#

Isn't SEA the closest PUBG server to your location?

#

Network lag indicator shows that the server isn't receiving information from your client, so could potentially be due to a poor quality connection.

#

@last apex There is an item in that shop which allows you to change name.

#

@paper cipher Can you tell me which platform you're playing on, and your IGN? When did this change for you?

paper cipher
#

@weary warren my nearest server is SEA but i get everytime EU server

weary warren
#

As I said above, please tell me which platform (Xbox, PS4, PC) you're playing on, and your in game name.

last apex
#

@weary warren thx. done!

rich flax
#

need help getting better at Pubg on PC just moved from xbox to pc

stiff silo
#

@weary warren no, when i first downloaded pubg, i have always played in OCE region. just recently (2weeks), i had this issue

weary warren
#

Are you on console or PC?

stiff silo
#

PC

#

through steam platform

#

also, i tried reinstalling the game today

#

it didn't work

weary warren
#

Server locations are generally selected by lowest ping.

stiff silo
#

i am in Australia

weary warren
#

It also depends on the time of day you're playing.

stiff silo
#

so closest region and servers should be in Australia

weary warren
#

If you do not have enough players online for OC servers then you will be redirected.

stiff silo
#

but the game never asked me whether i want to play ij a different region or not

#

it used to do that when we do not have enough players for a match

#

now, it doesn't but automatically switches me to SEA region

#

and there's no way for me to go back to OCE now

weary warren
#

What's your in game name?

stiff silo
#

ArksyZ

weary warren
#

When you have the chance can you send me a screenshot of your ping when connected to SEA servers? From what I am seeing your ping should be much lower than what you're saying it is.

#

Just want to see where the issue lies.

#

Would also be worth contacting our support team regarding this issue.

regal vaporBOT
stiff silo
#

i recorded a video

#

where i received net work lag even when i'm connected to the internet

weary warren
#

As I said above, network lag indicator shows that the server isn't receiving information from your client, so could potentially be due to a poor quality connection.

stiff silo
#

i did contact the support team

weary warren
#

Have you had a response from them?

stiff silo
#

they said that it could be certain ports in steam that haven't been opened, but i did not change any steam settings what so ever

#

and it was working perfectly fine when i first played

weary warren
#

Things can change over time, including connection quality.

stiff silo
#

the team told me to reset my wifi modem

#

but that did not work either

weary warren
#

Also, if possible try connecting with a direct connection to your router, WiFi signals can often be made weaker due to interference of busy channels.

stiff silo
#

hmm ok i'll try that next time

restive magnet
#

hey @weary warren can u pls tell me how to log in PUBG account in game?

#

or how do I get my rewards?

#

ive linked my yt with PUBG account via browser

#

whats next?

weary warren
#

You made sure to watch the broadcast, right?

#

Because if you didn't watch it live you don't get the reward.

#

FAQ at the bottom explains it all.

#

So if you linked correctly, and you watched live to get the skins, and you still don't have it, please contact the support team

#

!support

regal vaporBOT
restive magnet
#

I did everything

#

:/

#

but how do I claim?

weary warren
#

If you connected, and watched live, and you still haven't received the skin please contact our support team.

restive magnet
#

u mean it will be in my inventory?

weary warren
#

Yes, it should be granted, if it is not there then you need to contact the support team, as I have told you previously.

restive magnet
#

ohk

#

umm

#

and @weary warren can u pls tell me how to play the sandbox mode?

#

hello? @weary warren ?

weary warren
#

Please do not tag me multiple times, you've been warned of this before.

restive magnet
#

umm

#

I cant remember

#

ok ,wont

weary warren
#

I do, please don't do it again.

#

Sandbox mode is only available to partners.

restive magnet
#

ohh :/

viral monolith
#

Hello guys.I am trying to make a transaction for hambinoo's gloves but I can't.I don't own 5$ on the credit card but i own more than the glove's price.As far as I know, you can make transactions under 5$ if you pay with a credit card.

#

@weary warren

weary warren
#

Hey, I'm not sure what it is you need assistance with.

#

If your issue is related to Steam payment methods I would reach out to their team for further information and support.

viral monolith
#

Ok, thank you anyways.

stiff silo
#

hey Dan, i tried a different ISP and i'm back to OCE...

#

maybe it's the issue on my side.

quick chasm
#

@stiff silo glad it works correctly for you now. If you do not have the ability to switch to the better ISP, make sure to report the issue to your current ISP. It may have some routing issues which would cause you to have high ping and they may look into it and resolve it on their end

#

Also always make sure to use ethernet connection over a wireless one due to connection stability as Dan mentioned earlier. It is far easier to receive issues like packet loss which can impact your gameplay

stiff silo
#

i play on a laptop, and the modem is in my living room. we have a tv which uses ethernet connection

#

my laptop is in my room, and i can't really use ethernet connection for PUBG

quick chasm
#

Does your Laptop have a socket for it? Your connection would definitely be improved if you could buy and run a cable from your modem to your room

stiff silo
#

yes my laptop does have the socket for it, but from my living room to my own room is quite far away

#

about 10m

#

but anyways, i'll contact my ISP about this and see if they can solve it on their end. i'm sure it's not PUBG's fault for this

quick chasm
#

Oh mate, that may seem like a lot but it really isn't :D, I used to use 15-20m cables quite often. If you can run the cable alongside the walls etc so it's not too exposed and makes the place look bad then definitely try going for it! Stable internet is the best internet!

stiff silo
#

oh yea, i have another small question to ask. when i launch PUBG, and go into a game, on my windows taskbar, there is no PUBG logo, but instead a weird looking webpage sort of logo

#

how can i get rid of it or change it

quick chasm
#

The icon is missing, we've reported that!

stiff silo
#

oh okk

viral monolith
#

my cable is 20 m

true beacon
#

man im getting network lag detected every single match in the last 2 days... i have to kill the game process in the task manager and reopen the game... and monitoring my internet shows no issues :/

celest panther
#

If you are getting that particular error, it sounds like an issue with the connection to the server in some way. I would recommend having a chat with your ISP to see if there are any know issues within their network

quartz gull
#

any news about when i ll get the PGC Skins ?

viral monolith
#

@quartz gull Dec 4th As per the announcement (If you read the entire thing)

burnt orchid
#

anyone having problems with infinite queues ? after the last update I cannot get a match ?

burnt orchid
#

need help please

unkempt flume
#

I've reported a blatant cheater 3-4x (accidentally shooting people through rocks from 200m+ without knowing they are there) yet he's still not banned. I actively avoid games I see him in the kill feed. Is there a way to report him directly so he gets banned? I can even supply blatant video of him aiming at multiple people through cover.

#

And yes, I know about submitting clips via support on the website but that that has never resulted in anything for me.

regal vaporBOT
weary warren
worthy flare
#

@limber vortex Joined my chat multiple times yelling hacker over and over. I haven't even played a single game with him or anyone in months. Come here looking for a game and get chased around by him screaming lmao.

sand steppe
#

now the PGC is over n when I get some skins by vote?

celest panther
#

!pickem

regal vaporBOT
zenith girder
#

hi there im new to Pubg could anyone help me?

hazy gust
#

looks like its dead right now

#

what do you need help with? @zenith girder

wide island
#

haksız ban yediö

weary warren
#

!appeal @wide island

regal vaporBOT
viral monolith
#

Is there a possibility to get help from one of u PUBG members for a ingame issue ? i can explain and send u picture with my problem if u cant all fine have a nice day

celest panther
viral monolith
#

Okay ty for the fast reply

jagged haven
#

Can someone tell me how I can mute the console-updates channel? I have it set to mute and no notifications, but I still get notifications for posts in there.

celest panther
#

@jagged haven Head to #📋│welcome-and-rules and select your platforms. That way you will only get notifications for the platforms you have selected

jagged haven
#

Thanks, thought I had done that before, did it (again?).

celest panther
#

I can see you only have the PC role now. This should mean you don't get pings for the #390065258460348416 channel

carmine cedar
#

hi please help me 😦

#

I live in Iran. The internet is not right here and we haven't had an internet week!!!
I read all the rules but I didn't break any of them. Pubg is my only favorite game please check it....
my name in pubg: Hossein_6995

silent drum
#

Hey please help me. I'm from germany. After the latest update today, my game isnt working. Just a connection screen. That's it. Don't know what I'm doing. I canceled the whole game from my console. And installed again. But the same problem

delicate carbon
#

@silent drum I have the same problem

lusty yoke
#

@celest panther Im From South Africa connecting to EU, I do not have any Map selection. If I Join a Frind (Also From South Africa) he has map Selection. I am also getting extremely high.

pastel quartz
#

Can someone change my nickname to GoopyGoblin

celest panther
#

@carmine cedar you will need to speak to your ISP for internet related issues

pseudo dune
#

!invite

regal vaporBOT
pseudo dune
viral monolith
#

What is that ? 😂

keen sparrow
#

I have yet to receive my prize from the October play with pubg event. Can I get a tracking number or something? It’s been over 10 business days.

carmine cedar
#

@celest panther my Pubg account permanent banned!. why?

#

I was banned for no reason! please check it :(
my account name in pubg: Hossein_6995

coarse junco
#

!appeal

regal vaporBOT
pastel quartz
#

@celest panther Can you change my nickname to: GoopyGoblin

celest panther
#

@pastel quartz done!

pastel quartz
#

Thaaaaaaank you. ❤️

deft glacier
#

artifacting after this patch

#

video in link help

stone heart
#

@deft glacier Have you tried the basic steps? Updateing GPU Drivers, verifying game cache

viral monolith
#

how do i play labs now? do i have to play normal games? i though theyre gonna be in SUPER settings, how do i get rating? all i have to do is play like always or what

#

It says to chose one game mode to begin but there is no button to click

lone flint
#

My find got banned because she was in team that has hacker for 7 days she is plying from iPhone then she got banned for 10 years why is that this here account id: 5280229931 please have some hart to just check here account or give here some room to talk at least

idle tree
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

quick chasm
#

@viral monolith All you have to do is play normal matches as you would before. This test is for the rank system algorithm which will then be altered / fine tuned and implemented into the upcoming rank system as a whole.

shy breach
#

the mastery does not work

weary warren
#

Can you share some more details about how it is not working for you?

shy breach
#

I don't see the badge on the gun (in-game)

#

@weary warren

weary warren
#

Did you apply it to your weapon first?

#

Can you take a screenshot of it being applied in the Mastery screen, then one in game?

shy breach
#

yes, 1 sec

#

check md please @weary warren

weary warren
#

Thank you, I have reported to the team.

shy breach
#

thanks

thorny quiver
#

Why does my game close itself randomly when I’m playing? Not a crash report, nothing to do with memory etc. Why does pubg commit suicide and then take ages to reboot up? Happens way too often and it’s an issue which has been around for years.
Baffled why you haven’t fixed it yet

weary warren
#

@thorny quiver Can't answer this question without you first supplying us with detailed information.

#

What platform are you on, PC or Console?
Which console/what computer specs?
Have you contacted our forum team?
Have you contacted our support team?
What trouble shooting steps have you attempted?
When does the crash occur?
Have you submitted crash logs?
Have you look at the windows event viewer to see if you can see the cause?

regal vaporBOT
thorny quiver
#

I’ll do this when I’m home but the issue has been reported via support etc before. It’s been a reoccurring issue. Which a lot of people I know have had, we have various different pc specs so I don’t think it’s relevant but like I said when I’m home you’ll get all the information you requested.
Thank you for the reply

weary warren
#

All the information is relevant to our investigation .

#

As this seems to be a complex issue, please post on our forums so someone can assist you there. Discord isn't the best place for lengthy technical support.

thorny quiver
#

Alrighty

blazing dawn
#

Anyone here that can help me? Sometimes when i open my inventory(it doen't load too) my games freezes, and when i close the inventory the game runs like it should be?

sweet isle
#

do you have character rendering in the inventory enabled?

blazing dawn
#

I think so

#

But i only have this once in a thousend times or so, its not that common to appear

#

But when swapping a scope for a med-long range fight this can be pretty annoying

steep frigate
#

can i hange what platform im on, i was usimg ps4 but now using pc

blazing dawn
#

I have a R7 2700x, rx 5700, 16gb ram and a intel 660p m.2 if that helps

steep frigate
#

try verifying ur files on steam library

#

ive had many problems with pubg in the past and thats usually helped me a lot of the time]

blazing dawn
#

Thank you! 😄

pulsar laurel
#

hello

lyric river
#

Guys i sent feadback about the last update where i can find the replay or somthing?

celest panther
#

@lyric river What do you mean exactly?

lyric river
#

I want to know if there is replay to my feadback or not

celest panther
#

Where did you submit your feedback?

vague salmon
viral monolith
#

ur hdd/ssd is slow,clean it or something

whole niche
#

So I've been noticing this since the latest windows update, though it could also be since latest pubg update or latest nvidia driver-who knows; As soon as I load pubg, programs on windows close including EVGA Precison X1, Nvidia Control Panel, Gforce Experience, and iCue (and probably others that I'm not aware of). Anyone have a solution to this issue. In short, I open PUBG and a bunch of other programs crash/close.

topaz zephyr
#

I had that issue after fiddling with frame queues in the nvidia control panel

latent tangle
#

Is anyone else just repeatedly crashing

#

I can launch the game just fine and get into a match but can only play for a few seconds before it crashes

#

What gives lmao

celest panther
#

@whole niche This appears to be related to the Low Latency feature in recent Nvidia driver releases. Change the setting from ultra to on or off, restart your system, then launch the game again. You should find hte issue is resolved.

brazen crypt
#

@celest panther Can you help me? got banned for 24hours. i dont wanna wait. i wanna play, again banned for reports...

celest panther
#

!appeal

regal vaporBOT
brazen crypt
#

bro, why pel players got insta unban, we defoult players need send reports?

#

i got banned 7 times, i really wait you fix your report system

celest panther
#

This is the process you need to follow if you wish to appeal a ban

jovial pond
#

@celest panther pubg account cant find my steam account

celest panther
#

I'm unsure what you mean @jovial pond

jovial pond
#

@celest panther on account/pubg cant find my steam account

celest panther
#

I'm sorry, I don't understand what you are attempting to do. Could you possibly explain in more detail for me?

whole niche
#

@celest panther thanks I'll give that a try!

main zinc
#

Hello sir Dan

weary warren
#

If you need help please write out your issue in full and someone will respond when they are available. Failing that you can visit our forums or submit a ticket to our support team

regal vaporBOT
main zinc
#

sir my question is pubg lite discord server related we have all country discrod server pubg lite but only Pakistan server is not available. so i have one idea i am make one discord server pubg lite pakistan sir and i add you and make admin 🙂

#

sorry for my bad english

#

Pakistani Players Join easy and make better more this game

#

so sir i need your help for make discord server pubg lite pakistan

brazen galleon
#

lol

celest panther
#

@main zinc We already have an official PUBG Lite discord. You can join it at the link below

#

!pclite

regal vaporBOT
#

This is the Official PUBG Discord for PC Steam, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

fossil bison
#

سلام عليكم

celest panther
#

!lang @fossil bison

regal vaporBOT
#

Please use English in this channel, thanks!

grand furnace
#

i'm wonderin if item trade up is comming ever back?

#

like it was in game over a year ago but it was removed soon after.

viral monolith
#

You can trade on steam

grand furnace
#

thats not what i mean.

karmic nacelle
#

plzzz give permision for talk on real page

hidden crescent
#

I have a ibuypower and there is a orange light by the mobo and its flashes slowly is that a major problem

celest panther
#

@hidden crescent Please don't spam the same message in each channel

#

We can't troubleshot individual components of your PC, so it would be best to speak to the vendor you purchased the system from.

inland copper
#

Most likely, it's your PC telling you you have psu issues. Voltages may still be present, but are fluctuating. There are more reasons, but that is what it has usually meant for me.

#

Adding too many voltage using periphs and hardware on a small or weak psu will cause an orange flashing light

#

Some motherboards have orange flashies just to look pretty I guess tho. Those can be disabled in bios

heavy moth
#

Help- on steam my game says it is running but it is not, so i cant acualy start is

#

it*

viral monolith
#

see if its in background procceses and close it in task manager @heavy moth

heavy moth
#

Ok thank you

signal phoenix
#

when are the pick 'em skins going to be given out?

celest panther
#

!pickem

regal vaporBOT
signal phoenix
#

thanks a lot. have a good day

signal phoenix
#

if my first coupon for the pick 'em challenge was used for 4AM and the second for Gen.G, will i still get the skins?

viral monolith
#

yeah

signal phoenix
#

thanks

brazen galleon
#

thank you

worn tundra
#

used to be able to play the game without issues, now after recent updates I go to open the game in steam and it opens up shows the pubg emblem and then game closes

viral monolith
#

!ts

regal vaporBOT
viral monolith
#

@worn tundra

arctic cape
#

10% packet lost download in eu

#

all ASP IRAN

arctic cape
#

!help

fervent flicker
#

I got a problem: I don’t have sound in the game and the FPS drops to 0 every 2 minutes

#

I checked all the settings in the pubg itself, all the sound settings are unscrewed 100% in the Windows itself too

#

what could be the problem?

inland copper
#

Try verifying game files?

fervent flicker
#

yes, i do

lusty axle
#

im getting low fps after graphics cranking to low settings i have 8 gb ram and i7 processor with gtx1050ti , should i upgrade my ram does it make any sense in fps and it is laggy laggy sometimes in game

inland copper
#

Ram might help max fps if only a little. What it will do is remove the stutters and make the Fps you have much more stable.

#

Also. Low settings aren't always best for fps. Some settings move the load to the cpu or the gpu depending on the value. Best idea is to go training mode and mess with your settings until you get it where you want.

lusty axle
#

can u send ur setting bro i have tried different settings but i dosent work for fps boost so at last i have set in low

#

and while entering in game takes me a lot time i will enter after the plane goes mid or last on the map

inland copper
#

It varies from system to system. My settings wont work for you because I have a 1080ti , 32gb of ram and a 7700k. The loading in slow is normally because the person is using an hdd. im assuming this is also your case?

lusty axle
#

no i understand loading maybe slow but i have issue while i enter in match it takes a long time to enter till then the plane reaches the end of map

inland copper
#

That's due to slow map loading times. That can only be solved by purchasing an ssd.

#

The main setting I noticed the biggest improvement on was shadows. On my system, I got better fps with them on high than on low.

lusty axle
#

oh ok i will try upgrading or trying setting that u have suggested

#

thank you man for helping

inland copper
#

Youre very welcome.

wise turtle
#

i am kind of getting low fps all sudden

#

in pub games.

#

60 fps..

#

😦

empty yacht
#

Alguém fala português?

viral monolith
#

!LANG

regal vaporBOT
#

Please use English in this channel, thanks!

iron sluice
#

I’m on PS4 and I’ve just got 1008 kills. But I’ve received no trophy for it? Has anyone worked a way of fixing this or do I just keep going?

keen ocean
#

hey what button passes a item to your team?

viral monolith
#

@keen ocean You teammate first got to request an item using quick chat and then if you are in range the default keybind should be F

upbeat jackal
#

question
Will cases or skins from cases be sold on the Steam trading platform in the future?

viral monolith
#

Cases are already selling on steam market

upbeat jackal
#

on my gift card sign
"the pgc 2019 crate skins will not be tradeable"
but i saw info about trading this skins in future

#

@viral monolith I mean PGC2019* 😄

viral monolith
#

If it says not tradeable and not marketable then you cant sell it

upbeat jackal
#

At this time this situation with Venetian crates

#

When 1 week nobody know about future steam TM

celest panther
#

@upbeat jackal The ones from pick'em challenge won't be tradeable

#

The standard PGC items that everyone could purchase will be tradable

upbeat jackal
#

@celest panther but but why then on the coupon was written "NOT TRADEABLE"
And when it's starts sell on steam trade market ?

viral monolith
#

not tradeable and not marketable are 2 different things

upbeat jackal
#

But Takarii in last message say " The standard PGC items that everyone could purchase will be tradable "

celest panther
#

Correct. But thats not the ones won from the pick'em challenge.

#

Those were explicitly stated as non tradeable

upbeat jackal
#

Okey I ask only about Bundle crate from gift card

celest panther
#
Q. Are purchased PGC 2019 items marketable in the Steam Community Market?
A. PGC 2019 Bundle, PGC 2019 Clothing Set, PGC 2019 Combat Set, PGC 2019 M416 Skin Crate, and PGC 2019 Dacia Skin Crate are marketable starting from December 17 6PM PST in the Steam Community Market. The PGC 2019 Emote will remain unmarketable.```
#

from the FAQ

upbeat jackal
#

My bad I don't won in pick`em pls stop notice that 😭

#

A lot of thank you

#

This is best answer

celest panther
upbeat jackal
#

👍

vernal tinsel
#

Is there any way to change map waypoint bind from alt for some another? Its kinda ugly if you have map on hold.

keen ocean
#

Thanks @Bradaa_#6941

viral monolith
#

No probs 😄

sturdy storm
#

any mod herE?

viral monolith
#

i got 1060 6GB DDR4 nd i7 6700k 8gb ram and i only get 60 fps and sometime its laggy is that normal ?

shy breach
#

yes @viral monolith

#

no matter what pc you have @viral monolith

viral monolith
#

yeah but the problem is from what the game or pc ? @shy breach ?

#

@viral monolith I would add 8 more gigs to RAM if it was my pc

shy breach
#

the game obviously, I've seen pc of 4000 euros at 50fps @viral monolith

viral monolith
#

mine is around 1000€ and runs it at 80-100 fps @shy breach

shy breach
#

80 constant fps? this is not pubg lite XDDD @viral monolith

viral monolith
#

Yes constant in steam version

wheat tinsel
#

Help when i open the game and play the first and second match is really laggy I don't know why (8GB ram i5 8400 and GTX 1050Ti)

elfin geode
#

Can someone teach me how to play this game?

#

Im new and i just got it. Its still downloading.

viral monolith
#

!lf @elfin geode

regal vaporBOT
elfin geode
#

Ty

viral monolith
#

😄

cloud wagon
exotic tinsel
#

ao dalta lar sha

cloud wagon
#

tale yam

exotic tinsel
#

mara hhaa

cloud wagon
#

sa okam

hidden crescent
#

@viral monolith why were you banned

cloud wagon
#

dont know

#

no reason

hollow onyx
#

hay guys after tha last update I am constantly getting connection time out 6.4.6....does anyone knows whats the issue here?

viral monolith
#

@viral monolith There is a date when should you be unbanned in-game

quaint perch
#

Америкосы кокосы ясно

viral monolith
#

!lang

regal vaporBOT
#

Please use English in this channel, thanks!

quaint perch
#

!lang

fair olive
#

sex

#

sex sex sex on the bitch

glossy anvil
#

Hesabım banlandi haksız yere

#

unfairly banned my account

viral monolith
#

!appeal

regal vaporBOT
tribal zealot
#

кто играть

sullen cosmos
#

I'm getting more than 250 ms ping, can anyone tell me how to fix this?

viral monolith
#

Check if you are playing on right region

sullen cosmos
#

HOW DO I CHECK? I'm a new player.

viral monolith
#

under the minimap should be some letters and numbers with eu or na or sea or oce etc. thats how you can check

sullen cosmos
#

How do I change It?

idle tree
#

!lang

viral monolith
#

Use a vpn i guess, i dont know

regal vaporBOT
#

Please use English in this channel, thanks!

sullen cosmos
#

Ok, thanks

teal lintel
#

Anyone know why PUBG has started to stutter so much on pc?

acoustic raptor
#

why does my name say need a name

#

oops

viral monolith
#

cause your last name was against the rules

acoustic raptor
#

would be nice if we had nicknames

viral monolith
#

well u got one right now

inland copper
#

We used to have nicknames, then people who cant be mature enough started making obscene names and changing them every few minutes, so they took it away.

acoustic raptor
#

oof

fiery tartan
#

İ go to turkish server help me

acoustic raptor
#

no

worldly harness
#

does anybody know when i will get the pgc 2019 wapon skins from thje pick'em challenge?

viral monolith
#

!pickem

regal vaporBOT
tired mason
#

any mod on?

coarse junco
#

sure, what's up?