#🤝│community-troubleshooting

1 messages · Page 157 of 1

celest panther
versed depot
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Thank you 😁

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I’m waiting for the servers up

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Servers will be back at 7am UTC

indigo storm
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hello

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anyone can help

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how to request for unban

celest panther
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!appeal @indigo storm

regal vaporBOT
bleak siren
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Can I request a nickname change to my PUBG user?

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Its SwordlessNinja

celest panther
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@bleak siren Here in discord?

bleak siren
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yeah

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@celest panther yeah here on the discord server

celest panther
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Updated!

bleak siren
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thank you my man!

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❤

indigo storm
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@celest panther bro .. i tried but they are asking for steam , ps4 or x box only not for pubgmob

celest panther
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!pubgm

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

balmy marsh
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@celest panther Hi

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Can I take few mins of your time ?

celest panther
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Whats up?

woeful kelp
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Is there any plans for TDM in normal pubg as well?

celest panther
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Not currently.

woeful kelp
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Thanks

celest panther
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However, the future holds many surprises.

balmy marsh
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@celest panther can we continue in DM if you don't mind ?

celest panther
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What is the topic relating to?

balmy marsh
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We are hosting community tournament just need bit of information regarding a issue we are facing

celest panther
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Sure

balmy marsh
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So I continue here or in Dm ?

celest panther
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Drop me a DM

balmy marsh
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I can't dm you since it's not allowing me

celest panther
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My settings have not changed, so I presume its a setting at your end.

raw hemlock
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@celest panther

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Can I ask you sth?

celest panther
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You can ask

raw hemlock
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Oka

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Well

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Game runs perfect

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And

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Well but

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There is one issue
In some moments it loses connection

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And I'm playing with wire

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@celest panther

celest panther
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Playing via a cabled connection is no guarantee of a stable connection

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Which platform do you play on and which country do you play from?

raw hemlock
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I didn't think of that

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Well I play with Pc and I'm from Spain

celest panther
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Connection drops can happen for many reasons, sometimes ones you can solve yourself by rebooting all of your networking hardware and sometimes its external factors beyond your control

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Do you use the network debug overlay that shows ping/packet loss?

raw hemlock
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I don't know what is 🙃

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@celest panther yes I use it

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@celest panther I use it

celest panther
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Keep an eye on it when you see disconnects to see if there are any spikes or sudden drops in packets

raw hemlock
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Ok

celest panther
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Additionally, give all your hardware a reboot (it never hurts) and see if it improves.

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If you are still consistently and frequently disconnected, make notes of the game ID under your health bar and let me know

raw hemlock
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Today I played and It didn't happened, I asked just for being informed

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Okay @celest panther

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Thanks for helping

viral monolith
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hello, does someone have a patchnote of today's update on ps4 please ?

dim pendant
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@viral monolith pretty sure it's just maintenance and the end of season

viral monolith
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it's almost 6 GB @dim pendant

dim pendant
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yeah

viral monolith
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@dim pendant at that size don't you think they're adding things

dim pendant
viral monolith
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yeah I checked there

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thx anyway

weary warren
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Hey, just to clarify, there are no patch notes as this was a maintenance update.

agile scaffold
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Anyone had trouble getting the last uzi challenge? Twice now I've killed someone within 5 minutes of start with a headshot, but I've not received it

weary warren
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What's your in game name?

agile scaffold
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Pciber.

dim pendant
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were they kills or knocks?

bright plaza
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How do I know if I’m joining pc/PS4 or Xbox squad on this discord?

weary warren
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You ask. @bright plaza

agile scaffold
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Once I downed someone with an uzi headshot, finished him without a headshot - maybe that was it? died shortly after, just minutes in the round too

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the second time I think the guy bled out after an uzi headshot down

weary warren
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"Kill 1 enemy with a headshot using a Micro UZI within 5 minutes of the start of a match."

agile scaffold
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Oh, and they were both within 5 minutes of start, before the first circle started coming in

dim pendant
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bare in mind the match starts when the plane starts flying, not when you land

civic flower
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How i play pubg in computer ?

weary warren
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!steam

regal vaporBOT
civic flower
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Ty

weary warren
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@agile scaffold Just checked your game stats, you didn't kill the player with a headshot, it was torso

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Head for 47
Torso for 27
Arm for 17
Torso to dead

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Also, in this game you died in 2 minutes so didn't meet the requirement

agile scaffold
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I don't suppose there's a spot I can see my recent kills with that data? I've had a lot of recent uzi kills

weary warren
agile scaffold
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I was wondering about that part, that's a bit of an annoyance that some missions require time played and others don't without listing it

weary warren
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It does list it in the missions list.

agile scaffold
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for the micro uzi? it just says "kill 1 enemy with a headshot using a micro Uzi within 5 minutes of the start of a match"

weary warren
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On the tab ALL

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In either case, you didn't meet the requirement.

agile scaffold
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I see what you're saying, but that could be worded better. Uzi challenge isn't really map specific or based on survival time,

weary warren
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It's not, but you also haven't got a headshot uzi kill from what I can see.

agile scaffold
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I'm sure I have. I've seen two that show a headshot in the killfeed. It must've been disqualified from something else.

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One can be explained by not surviving at least 3 minutes, maybe the other I was slightly over 5? I'm still navigating through pubglookup.com to try to find it

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nifty site btw

weary warren
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Well the one I listed above was because you didn't kill with a headshot

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you headshot the player but they died from a torso shot.

raw hemlock
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How I get that decoration in weapon?

dim pendant
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which one

weary warren
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Sorry, I don't understand. @raw hemlock

raw hemlock
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The skin mo the other thing

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Mmm

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You win it via weapon mastery

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I think

dim pendant
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in the screenshot Dan posted?

raw hemlock
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No

dim pendant
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or the challenge skins

raw hemlock
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It's weapon mastery

weary warren
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"You win it via weapon mastery" I think you answered your own question here

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Complete the mission

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Get the thing

raw hemlock
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And you win ...hemm

dim pendant
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weapon mastery doesnt have skin rewards though, only charms

raw hemlock
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Key chain

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Ye

weary warren
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@agile scaffold Sorry dude, looking at your recent games I can only see torso kills with the Uzi.

raw hemlock
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I think

dim pendant
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yea you level your weapons by using them and every 5 levels unlock a charm/key chain

raw hemlock
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Ah okay thanks @dim pendant

dim pendant
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check the mastery tab in your game menu to see what levels weapons are and what the next unlock is

raw hemlock
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And there is anyway of getting weapon skins without paying

weary warren
raw hemlock
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Thanks

dim pendant
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You can buy some weapon skins with BP

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and others from free crates that are bought with BP

raw hemlock
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Okay

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I saw one M4A16 SKIN

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No?

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And one P18c skin

dim pendant
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there is currently a P18C and M16 skin in the store

raw hemlock
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Ye

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Thanks for helping

weary warren
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Would be better there, this channel is mainly for issues rather than informational 😃

raw hemlock
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Well I've just finished talking

weary warren
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👍

dim pendant
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sowwy, just tryna help

raw hemlock
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Bye

agile scaffold
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Thanks for linking the website though. Very detailed info on there.

shy breach
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why do i have 2 tslgame.exe in the task manager if i only have 1 pubg open?

celest panther
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There should only be one open. If you have more, then one might not have exited properly

shy breach
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but it consumes me the same cpu as the normal one, therefore my pc works more, this happens to me from the patch of 1 week ago @celest panther

celest panther
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Could be a windows error that is showing a ghost

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If its all identical, then its probably not actually a separate process.

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In task manager right click the columns at the top and make sure "PID" is selected. See if both of them have the same ID. If they are the same, or one is missing an ID, then its not a double launch

viral monolith
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Are Middle East Servers Coming To PUBG??

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AWS servers started in Middle East.. Are there chances of Middle East servers for PUBG?? Anyone from the team can answer?

zealous rain
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when will he get Instant Volume Reducer

viral monolith
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This is the problem of this servers, no one replies here? Whats the use of this server then??

inland copper
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They do reply here.

deft frost
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@zealous rain Later this month. 😃

viral monolith
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@inland copper I never got any reply what I asked 😦

inland copper
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Oh, you mean the one from 15 minutes ago? You have to be patient.

viral monolith
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@inland copper before that as well :p I am mature enough to understand that it takes time to reply but I never get a reply

inland copper
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Ok. Since this is help channel and needs to remain open for help topics I will end the conversation here. They will reply, just check back.

rocky plume
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if i buy and use a 50 level coupon while im already at level 55, will i get a 5 level coupon to use next season or will it use up the entire thing?

wet lynx
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My bp isnt going up for some reason

raw hemlock
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In this server would be good that you put a role because there are lots of Spanish( maybe) and I can't find anyone

pseudo dune
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fullspeed hits with bikes dont kill, thanks bugp

near cloud
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yo so i have a 2080 ti and as soon as i turn my computer on and run pubg, i idle in the main menu for about 5 minutes and without actually playing the game my gpu temperature goes up to 84 degrees c. does anything else have this problem?

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i mean, it shouldnt have to work crazy hard in order to run a main menu, any other game i have no issues. just pubg

viral monolith
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Both CPU and GPU runs at a higher % in menu than ingame @near cloud, so i recommend you to lock the fps in menu

near cloud
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thank you

rocky plume
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if i buy and use a 50 level coupon while im already at level 55, will i get a 5 level coupon to use next season or will it use up the entire thing?

wild crypt
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Hi! I play on the computer, my problem is that when i finish one game I have a black screen, and it takes a long time to return to the lobby, how can I fix it? Thank you

zealous rain
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@deft frost when this month

drifting yarrow
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gonna assume the pc maintenance today won't affect replays

coarse junco
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it probably will as you can't load to the menu

drifting yarrow
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lol

coarse junco
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if you are already in a replay, you should be able to watch it, but if the servers are offline, you might not get to the menu

drifting yarrow
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Oh I mean do the replays reset. But I think that’s only with patch updates

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:p

modern belfry
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Can some1 explain me the mechanics of "battlestat" skin weapon thing.. Cuz "skin on a weapon itself " does not count the kills... ?? What is the point of it ? I have found my kills actually when I open the inventory then I select the Glock then I click on my battlestat skin and there you see "additional info" that has number count... ?Is this "how tracks" your kill stats lol ?

rugged crater
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服务器繁忙咋回事

coarse junco
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@drifting yarrow nah, they shouldn't reset with that patch
@modern belfry With Battlestat, the weapon has a counter attatched to the side where the killcount is getting displayed

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!lang

regal vaporBOT
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Please use English in this channel, thanks!

modern belfry
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Well the point is that it doesn't count nor getting displayed on it side

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At least my glock skin doesn't work that way

rugged crater
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the sever is busy，please try again later what‘s wrong

modern belfry
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servers down.. 4 hours

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maintenance

rugged crater
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oh，thank you

autumn heron
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does anyone know how long the servers are down?

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when they started

modern belfry
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3 more hours I belive.. It has started like 1h ago and they said it gonna last 4h

vale wolf
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hello

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guys

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i need help

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Failed to initialize steam and i cant play

vocal pawn
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hello

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hey guys any admin here
can someone unbanned me from pubg mobile
im a beta tester there now i cant share
what i beta tested

midnight halo
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@gleaming vector can you help me with controller? i cant find controller configuration for PUBG

wheat raft
midnight halo
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will PUBG ban WhiteKnight's Auto Whitelister?

oblique void
tough harbor
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you sure you have tried using a different internet, like from mobile hotspot to test?

oblique void
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Yeah i used my mobile phones 4g and it didnt work

grim furnace
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Why my account was take block for 7 day?

deft frost
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!appeal

regal vaporBOT
grim furnace
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i was get a ban for 1 weak idont know why i got banned can u help me im not cheating never please help me about that i cant w8 for 1 weak any help ?

wild crypt
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@oblique void i have this problm too..

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On pc

weary warren
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!appeal @grim furnace

regal vaporBOT
oblique void
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@wild crypt yeah it sucks, let me know if you find a fix. I think the only option i have left is to do a clean install of windows

weary warren
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@oblique void @wild crypt This issue seems to be inconsistent in the who it affects, and is generally related to connection types.

oblique void
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@weary warren yeah i have been thinking the same thing, it is a shame my 4g mobile hotspot didnt do anything to help

oblique void
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@weary warren do you think a clean install of windows could fix the problem?

weary warren
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No, I don't think that will.

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It's not hardware related, it's connection related.

oblique void
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Any ideas on how i can change my connection type or reset my connection?

dreamy walrus
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Hi everyone, I started playing PUBG a week ago and I don't know why I'm on an Arab/Asia/Middle East server, as I'm from Belgium, Europe 🇧🇪
I don't mind really, but the only serious disadvantage is communication as most of them don't speak any English 💩

Does someone know how this is possible and how to change this????

weary warren
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@dreamy walrus What is your in game name?

dreamy walrus
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LenniePennie

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And thanks for the quick response 😉 @weary warren

weary warren
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Are you on PC or console?

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Not finding an account by that name for PC @dreamy walrus

dreamy walrus
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I'm playing via the app on an iPad

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@weary warren

weary warren
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Are you talking about PUBG Mobile?

dreamy walrus
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It was a guest account originally, but I linked it to Facebook

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Yup

weary warren
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🤦

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!pubgm

regal vaporBOT
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This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

dreamy walrus
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Sorry ☺ ☺ ☺

viral monolith
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i want to change my nickname to ukimaa(eu)

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help please?

weary warren
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Done

glass coyote
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i need help

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helpers ??

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helpers ????

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@weary warren you helper ?

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pubg is not opening on my pc

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error messages

wild crypt
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@weary warren
What can I do to solve that problem?

glass coyote
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what is your problem ?

waxen gale
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hey so my mate is having Imput Lag he cannot move or anything without severe input lag its not ping he's tried the full screen stuff

wild crypt
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I have black screeen when i finish one game, The strange thing is that the less the game lasts the less it takes to leave the lobby, however when I make a long game of leaving the black screen, the longer it takes me to leave the lobby

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i reinstall windows, reinstall pubg, T_T

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and nothing..

tough harbor
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when i get that occasionally, i would alt+enter to switch to windowed mode, or i'd alt+tab and tab back in again. the loading screen pops up immediately right after.

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either thats a band aid solution or im just lucky

wild crypt
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I will try it, but it always happens to me ... and I would like to fix it

weary warren
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@glass coyote If you need help please write out your issue in full with as much detail as possible.

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@wild crypt There is currently no solution to this issue.

wild crypt
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D:

weary warren
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It's connection based, as I said previously in this chat.

wild crypt
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okay.. :/ thanktyoy

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thankyou

waxen gale
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hey RoboDanjal my friend is having Mouse Input Lag so his mouse is really delayed can you please help us

brisk flame
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Hello, what is the official discord for app developer on PUBG ?

celest panther
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The API discord?

shy breach
weary warren
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@shy breach You've not supplied enough information for us to be able to give a response.

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If this question isn't for you, then I would suggest that the streamer reach out to us for support personally.

shy breach
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just get in your livestream and hit it back, 70fps that look like 30 with an i9, 3200hz rams @weary warren

weary warren
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As I said, I cannot offer advice for someone else

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If you have this issue, we can continue, if not, we cannot.

shy breach
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Of course I have that problem, but everyone has that problem. But as it is a minority, those of us who play faceit do not have much impact.
Remember my words; The day I get ranked and there are 45 people alive in a 4 circle, people will bring up this topic, I love the competitive @weary warren

maiden axle
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There is a bug on level 72 premium pass Hair it only works with effects on ultra if u put it on low the hair will be gone !

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how to report it?

weary warren
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@maiden axle Is this when in a game, when in lobby, or when in customization view?

maiden axle
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@weary warren ya lobby

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when viewing the pass

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it works only from low to ultra

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on very low it doesnt work

weary warren
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Oh yeah, nice catch.

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Thanks for sharing.

thorny hare
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guys the game doesnt take all my gbu power and it droped fram i run msi after burner and i see it take 67% from cbu and 70% of my gbu and this cause fps hardly got 70 fram

any solution?

opal glade
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Hey why the fuck doesn't hold to aim ADS work?

pseudo tapir
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How can i download the new update for pubg mob? 0.14.0

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its Emulator btw

inland copper
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!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

frank sequoia
#

I have rtx 2070 super with ryzen 5 3600, 16gb ram 3200mhz, my question is pubg PC is running at 60fps (59-63)fps on high settings and when I put all settings to low it still runs on 60fps and when I watched benchmarks vids on YouTube, they be getting 120fps+. I don't have vsync or Nvidia free sync or anything in my monitor it's just a simple one & I have tried every possible settings but it still runs on 60fps :/

thorny hare
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@frank sequoia me too

frank sequoia
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@thorny hare did ya got the solution?

vast osprey
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@frank sequoia maybe you have it on lock at 60 fps?

frank sequoia
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@vast osprey no I didn't

median pawn
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I play on EU servers with my friends and I usually play at around 150 ms ping and its playable....but the recent update has messed up the ping and the usual is around 200ms now....any way that's gonna be changed in the coming patches? I live in India! But I have always played at 150ms on EU servers

spark mortar
#

For the last four days I've been dealing with the issue of the game not starting. I've tried multiple solutions, sadly without success. I get multiple errors trying to launch the game, but sometimes I get nothing whatsoever - the cursor spins and then nothing, not even in task manager. I don't use BitDefender.

Link to the things I've tried making this thing work:
https://imgur.com/huRjgUA

And ideas? Because I'm stuck.

celest panther
#

@spark mortar What are your system specs, windows version and your GPU type and driver version?

spark mortar
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@celest panther specs are in the link I posted and GPU drivers are 431.60

celest panther
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Whats your IGN?

spark mortar
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LJULJIBUC

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I'm sorry, but how does my IGN help?

flint oriole
#

Hi, I've been trying to play the new Erangel update but every time I get into a match the game crashes. I don't know why this is happening and have no idea how to troubleshoot it.
Windows 10 v 1903
Intel i5-6400
Radeon RX 480 4GB driver version 19.7.5
16GB RAM

dull python
#

mewbie here. Why my keybinds are screw whenever i am in game? In lobby, the keys are find, but as long as i entered a building, the i can't wallk straight anymore. HELP?

serene vector
#

Still birthday cake available?

viral monolith
#

@dull python what, walk straight?

weary warren
#

@spark mortar Takarii is doing the usual checks that need to be done to ensure we do not miss anything.

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!ts

regal vaporBOT
weary warren
#

I would have a look here and check. If the game still doesn't run after completing the relevant/remaining steps I'm not sure we will be able to help further.

dark bough
#

please remove 김태현
#7617

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he is trolling

raw hemlock
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Need help

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Sometimes a kind of symbol comes out that looks like a clock with an interrogative symbol.
What is it?

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And when it shows ir gets lagged

weary warren
lucid granite
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"Clock with interrogative symbol"

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lmfao nice one

weary warren
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We'll he's not wrong

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interrogative: a word used in questions, such as how or what.

lucid granite
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yeah he's not

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i know that

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i just like the educated description

weary warren
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Me too

lucid granite
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I was in school y'know 😂

raw hemlock
#

@celest panther

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You remember what we said and that if happended again I will tell you

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Yes it happensa

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How can I stability the latency

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?

celest panther
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Can you be a little more specific?

raw hemlock
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Mmm

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It shows this

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Well can we talk via DM?

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@celest panther

celest panther
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Please explain in this channel

raw hemlock
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Ok

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Well

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It shows high latency and latency variation

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How can I stop that?

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There is anyway?

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And sometimes packet loss

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@lucid granite I'm Spanish I don't know every word in English man

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@celest panther you know anyway to stop that?

lucid granite
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@raw hemlock Dude I'm saying that you said something very correctly and accurately

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It's actually a very good description

raw hemlock
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Yes

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But

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I didn't know that?

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Or yes

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Idk

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🙃

celest panther
#

Do you have the game ID where you experienced those things?

lucid granite
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Whatever, just saying you did it good lol

raw hemlock
#

Lol

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I'm good

lucid granite
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and you fully acknowledge it

raw hemlock
#

Lel

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@celest panther

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Wait

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I think

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That now I can't show you ma ID

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But I can tell you ma Nick.

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Nope

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I don't have my ID now

celest panther
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Next time you experience the latency issues, make a note of the game id under your health bar

raw hemlock
#

Okay

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I will do a Photo

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In a few hours I will

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By

lucid granite
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I need help

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PUBG servers have not been good to me since last night

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My latency is no lower than 350

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And it's always between 350-550

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I used to get between 40-70ms ping

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Is there any fix? The recent 'maintenance' broke it for me.

weary warren
#

What country are you in?
What servers do you get placed on?
PC/PS4/Xbox?
What is your in game name?

lucid granite
#

Lebanon, just near Europe

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Not sure, is there a way to check?

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PC.

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AlexM2K

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My home network is just fine, that's for certain

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I tried a few other games and my ping was normal

weary warren
#

Under the health bar (live servers) or under the minimap (test servers) it will say EU, NA, AS, SEA, etc.

raw hemlock
#

Me too

lucid granite
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Oh

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Let me boot up a match and see

weary warren
#

@raw hemlock Me too?

raw hemlock
#

Yes

weary warren
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I don't understand.

raw hemlock
#

My latency is very high and nomramy is between 70-80

lucid granite
#

Oh for fuck's sake, now steamworks common redistributables needs to update

weary warren
#

You're also from Lebanon on PC with the username AlexM2K?

raw hemlock
#

Well c'mon

lucid granite
#

KappaPride

weary warren
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Exactly

raw hemlock
#

I'm form EU

#

Well spain

lucid granite
#

I'll let this shit update and check the server and be back

weary warren
#

Okay, great, thanks for sharing.

#

I'm working with AlexM2K at the moment

raw hemlock
#

And I don't know why happens my internet is good

weary warren
#

Once you have the information that takarii has asked for please supply it @raw hemlock

raw hemlock
#

@weary warrenok ok no problem just finsih with him

cobalt bridge
#

@frank sequoia is your v sync on? If it is then try turning if off cause vsync limits your fps to avoid screen tearing

weary warren
#

@lucid granite Hey, I'm looking at your ping records and I can see that you have 200+ ping for all servers. This looks to be an issue with your ISPs connectivity.

lucid granite
#

Oh?

#

That's weird.

#

I mean up until ~15 hours ago my ping was just fine

#

But every other game runs fine

weary warren
#

Yeah, I can see all the ping tests here

lucid granite
#

Hm

#

Could there be any other culprit perhaps?

weary warren
#

@raw hemlock Did you specify if you're on PC or Console?

#

@lucid granite Not that I can see for our end at the moment.

#

If you ping result is high we can't do much about that.

lucid granite
#

This is very weird.

#

Thanks, Dan.

weary warren
#

I'll follow up and see if we're getting any other reports about this and see.

lucid granite
#

Alright.

#

Some of my friends have also experienced ping spikes after the recent maintenance

#

But they also have a very high packet loss percentage

#

in the 50%s

weary warren
#

Ping spikes wouldn 't result in high ping all the time.

lucid granite
#

That dude just got yeeted in a millisecond

weary warren
#

It would bring an average up if the spike was high enough and the duration was long enough

lucid granite
#

What I was going for is that they have also had high ping recently

weary warren
#

But we ping all servers to test when you join the game.

#

So we see where you have the lowest connection even before matchmaking.

raw hemlock
#

Pc @weary warren

weary warren
#

PC Steam?

spark mortar
#

@weary warren Can I ask what are these steps? I really wanna help as well, as much as I can.

weary warren
#

Just want to make sure you're not asking about mobile @raw hemlock

#

@spark mortar The link above my message. I'll share again here

#

!ts

regal vaporBOT
lucid granite
#

ay dan @weary warren

#

i'm on eu with 500 ping

weary warren
#

Screenshot?

#

From my end it looks like you have an extremely inconsistent ping.

#

Within 2 minutes you went from 272 all the way to 381

raw hemlock
#

Nono @weary warren

#

Just Pc

wild crypt
#

The problem I have is that I put the screen in black after finishing a game. The longer the game takes the longer it takes me to go out to the lobby. I know you said it was my connection problem. But I play 48 ping, I have called my company and everything is fine. I have neither lost packages nor anything .. I have looked at everything, I have formatted, I have reinstalled and the problem is still there.

weary warren
#

Hi, sorry you may have misunderstood, I said it was a connection related issue.

lucid granite
#

I don't know where the screenshot directory is

#

But I am on EU

weary warren
#

I cannot help you with that

lucid granite
#

I'll DM you what's under my healthbar

weary warren
#

I meant a screenshot of your ping being 500 as you said.

lucid granite
#

ah

#

When it reaches 500 I'll SS it

wild crypt
#

Yes I know .. But my connection is fine. It is very desperate not to be able to enter the game instantly.

weary warren
#

Yes, it's not about your connection

#

But it is a connection related issue.

#

An issue which we currently have no solution to, but are investigating.

wild crypt
#

Okey😞

spark mortar
#

@weary warren I did all theses steps already, multiple times - trust me. I've been dealing with this for 5 days now. I do have a question about step 13 - my PC doesn't have WiFi, is it possible to do it without it?

weary warren
#

You told Takarii it was 4 days ago, but looking at your connection logs you last played on the 13th.

#

If you could make sure the information you're giving us is as accurate as possible it could help us determine what the issue may be.

#

If you give us incorrect information we may not be looking in the right place.

spark mortar
#

Yes! Yes I did! I got into the game once, then tried it again - it worked. And I had to be sure that I fixed the problem, I rebooted the PC and the problem was back! I'm not trying to make this shit up, man. I'm really frustrated.

weary warren
#

You played for over 2 hours according to the logs.

spark mortar
#

On sunday, yes.

weary warren
#

Hmm, strange, does someone perhaps also have access to your account?

#

I can see many hours of playing on the 13th of this month.

spark mortar
#

Tuesday? I'm sorry, that's impossible.

#

What

#

Check this

#

Dude I ain't making this shit up

weary warren
#

Last warning Alex

spark mortar
#

Why would I

#

I'm really frustrated

weary warren
#

I'm not saying you are, just seeing login logs for PUBG from the 13th

spark mortar
#

Okay, that's weird

weary warren
#

Did you try logging in and leave the game open?

spark mortar
#

Not that I recall of, no

#

But sometimes when I get into the game I'm stuck on loading screen, I can hear the music, but the game is frozen

#

Could be this, does it add up to "gameplay time" or?

weary warren
#

Yes

#

It would.

spark mortar
#

Okay, then maybe this is it. Cause I've tried running the game like 100x times since monday

#

So, do you have any ideas what else should I try?

weary warren
#

Well I created the troubleshooting list

#

!ts

regal vaporBOT
weary warren
#

That's all that can be suggested.

#

Competition of all those steps would rule PUBG out as being the blocker for launching.

#

Also, it's very important that you follow the steps in their entirety, even if you have done something similar it needs to be done the way I have written to rule everything out.

spark mortar
#

I did follow them precisely, IT guy helped me

#

What else do you suggest as a problem then?

weary warren
#

I have no other suggestions, as I said.

spark mortar
#

The only thing I could see is my internet provider...

weary warren
#

Wait, didn't you say you followed all the steps?

#

One of them is testing your connection.

spark mortar
#

I asked you this btw

weary warren
#

If you haven't done this then we cannot rule out the internet connection.

spark mortar
#

I don't have WiFi, is it possible to do it without?

weary warren
#

Not to my knowledge.

spark mortar
#

Mine either, I googled it - nothing

#

welp

weary warren
#

Google to see if you can USB tether for your phone.

spark mortar
#

Probably only works for Android phones...

celest panther
#

Do you have an iPhone?

spark mortar
#

Yeah

lucid granite
#

So I just contacted my ISP, my net is fine

celest panther
lucid granite
#

My issue with PUBG latency is not on my end

#

My network's just fine

celest panther
#

Then it is entirely possible it is a networking issue outside of your actual connection

#

For example, routing nodes along the path to the servers

lucid granite
#

Oh shite

#

That doesn't sound too good

celest panther
#

Have you have already tried to use an alternative internet connection such as a mobile connection?

lucid granite
#

I don't have WiFi on my PC and I don't have mobile data unfortunately

spark mortar
#

@celest panther Thanks dude, I'll try that as well

celest panther
#

Thats unfortunate as typically switching to a different connection also changes the general path a connection might take too, potentially avoiding any routing issues along the way.

lucid granite
#

Damn

#

Hope this problem will be shortlived, it's game breaking

#

Possibly when the next patch hits stable branch

celest panther
#

If it is routing related, then no amount of updates we do will resolve that, given its an issue outside of our control.

#

If you get an opportunity to test it outwith an alternative internet connection (eg, friends house, or another persons mobile data) then please give it a try

lucid granite
#

Okay, thanks man/woman.

raw hemlock
#

@celest panther in a few minutes I will send you the in-game ID

viral monolith
#

I guess my pubg is having a bit of latency spikes,
it's consistent, but with occassional spikes,
I'm not yet sure it's a ISP problem or some routing problem

merry vapor
#

how do you get blue blood? im only able to get green blood

idle tree
#

Mess around with the various colorblind settings

merry vapor
#

i tried but the blood color doesn't change

idle tree
#

What you're probably looking for is the -KoreanRating launch option, then

merry vapor
#

already have that but then i have green blood

idle tree
#

Well, other than those two things - nothing else changes blood colour

viral monolith
#

If I'm not mistaken the third colorblind mode had purple blood for a while but got changed to orange. @merry vapor

clever hemlock
#

@idle tree monitor collor settings 👀

idle tree
#

I mean, apart from that

#

that's a physical change that will affect how the games color pallet will look too

clever hemlock
#

thats the side effect ¯_(ツ)_/¯

idle tree
#

no u

viral monolith
#

PUBG has Middle east servers now??

#

can you please bring back the option of selecting the server we wannt to play on !!!

#

Why? @viral monolith High ping can and is used as a cheat. Region lock or ping lock, your choice. Ping lock does at least allow you to play with friends in other regions.

#

well, I guess you can get purple blood but adgust rgb of your monitor to make it feel seemingly blue

idle tree
#

Well... you're technically right but...

viral monolith
#

@viral monolith I get high ping on SEA server but low ping on EU but the game puts me in SEA as I am in asia. Pakistan is my location

sturdy rapids
#

@weary warren hey man why is pubg messing up the strean labs ?
when streaming

cosmic ice
#

@viral monolith same problem here also. I already tried to convinced them that we Pakistani PUBG is suffering this problem since the first day in PUBG world, that we get 140 ping in EU and 250 in SEA but still they get us into SEA server. Everytime !!

viral monolith
#

@cosmic ice AWS has launched their servers in Middle east , why are they not launching middle east servers 😦 but the problem would be again, we will still connect to SEA servers lol

#

SEA servers are useless !! de-sync issues, pathetic ping 😦

#

Pakistani users are suffering alot 😦

pale dock
#

Is PUBG cross play?

cosmic ice
#

Exactly even i tell them we can put a petition too for EU server, because not only me and you but whole Pakistani community face this problem. However they get rid of SEA server Using Third party app such as VPN but still it not a good way to play in these servers because VPN cause alot of flactuation in PING during gameplay.

#

So last but not least, We need EU region for Pakistani PUBG community.

pale dock
#

Is PUBG crossplay?

nocturne igloo
spark mortar
#

are any admins here?

#

If anyone read my problems before, I just came home now and I turned my PC on (did nothing whatsoever to resolve my problem) and tried PUBG and it works...

#

somehow I'm in, and now I'm afraid to reboot the PC... because last time I did it, the problem was back

celest panther
#

Good that you can play now. Sounds like something at your side was causing the issue.

spark mortar
#

Yeah, my game worked like this (for no reason btw, I did nothing - like now) 2 days ago as well...

#

As I said before

#

then to be sure, I rebooted the PC and tried again - game didn't work!

#

I'm sooooooo confused

#

I literally didn't do anything now, I came home and turned on the PC

#

and it worked

frank sequoia
#

@cobalt bridge it's actually off, but I already figured it out

royal jungle
#

Anybody know how to change the time? Whenever someone sends a chat it shows me in military time

native pumice
#

Where do i report a bug i found?

idle tree
#

Forums @native pumice

#

!forums

regal vaporBOT
simple shuttle
#

Hi i streaming in twitch and how to i be a partner?Thanks

viral monolith
#

@simple shuttle 70.000 subscribers or 250.000 views a month (or something like that)

viral monolith
#

Is dpi clutch disable in Pubg?

weary warren
#

@viral monolith Sorry, could you try rephrasing your question?

#

I don't understand what it is you're asking about.

viral monolith
#

Dpi/Senstivity clutch is not working in Pubg but is working in other games, I tried reinstalling pubg but nothing happened

weary warren
#

Sorry, what DPI clutch?

viral monolith
#

Dpi clutch is a button on mouse which instantly shifts dpi or senstivity of mouse to some certain value, while holding that button.

weary warren
#

Sorry, I can't help with hardware issues.

simple shuttle
#

@weary warren okay, and where i can apply?

stone heart
#

@simple shuttle Applications are currently closed. But once they are opened you'll be able to apply through that page.

simple shuttle
#

okay thanks.

viral monolith
#

Dang, I just came to think of a feature they need to add to PUBG, a distance counter in/under the "squad member marker".

honest timber
#

@viral monolith it works perfectly for me. Some applications not the game itself may disable it

#

Like some disable the windows key in game

#

but its probably just your mouse issue

marble root
#

hello

#

i need little help

#

@coarse junco

pseudo dune
#

Still no fix to erangle loot? 😦

stone heart
#

@marble root What do you need help with?

marble root
#

nevermind , i got out from problem

#

Thanks

viral monolith
#

@honest timber Yeah Razer Synapse was messed up.

pseudo tapir
#

all pubg mobile settings are dead for me

#

i can use it just with arrow

#

i cannot use quick keys

#

also my arrow is on right click in mouse and i cannot change it

#

i need a help

viral monolith
#

Hi PUBG, my friend has the worst annoying bug that every time he plays a game after the match has ended it gets stuck on loading the dashboard. He has to alt 4 the game then reload to be able to queue for matchmaking. He doesn’t have a potato pc. Fix anyone?

fierce totem
#

@junior sundial got a troll in our channel

#

sq room 2

viral monolith
#

This is not pubg mobile server

#

@pseudo tapir

clever hemlock
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

modest palm
#

I can i use logetich gaming software?

plush ibex
#

hey guys why i cant play in sanhok

#

like if i want to play at sanhok i must select random map

#

and this have mirramr and sanhok and vikkendi

#

so idk

#

?

viral monolith
#

I have a facebook account which has been disabled. I don't know the reason why it happened.

I just want my pubg account back. I have purchased many items since season 3. Please tell me how would I get my account back. I know PUBG is not dependent on facebook so there might be some solution.

Any help would be highly appreciated

If you want any other things to confirm that this is my account I am all ready to provide the details.

Thanks,

stone heart
#

@viral monolith What platform?

coarse junco
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

hollow steeple
#

Any news on not being able to load into lobby after each match?

pseudo dune
#

this problem is known and unsolved for months, jfy

midnight shale
#

hello my steam account was stolen yesterday. It may sound silly at first, but the person who stole my account entered into my pubg account and banned my account what can i do?

idle tree
#

!appeal

regal vaporBOT
snow bone
#

Can we all have nickname power

past obsidian
#

i want support

#

can pubg support me

coarse junco
#

We can try at least if you reveal your problem

lofty aspen
#

hello PUBG Why my nades dont kill people when i throw them behind them in sheds in sanhok ! its happens all time

arctic swift
#

anyone have a logitech G502 Hero? Need help with programming buttons to pubg

#

tag me / dm me

civic flower
#

How i can download a pubg at my computer?

night belfry
#

My inventory (Using a mouse button) is opening/closing on one click

#

it works fine (same button) on any other game without issues

honest timber
#

@civic flower

#

!steam

regal vaporBOT
rocky plume
#

@night belfry i get the same thing when I ADS, been having it since early access days

eternal quail
#

Never had lag spikes before, now I'm getting it, (PC) dell xps 8700 Intel 7 4770, nvidia 1070ti, 26gb ram, 1tb Hard drive. Anyone else getting them and any fixes?

#

My wifi is good no lag spikes in any other game.

edgy pawn
#

Is it bannable to use logitech/razer mouse macro no recoil ?

tough harbor
#

yes, since it gives you an unfair advantage over other players

edgy pawn
#

but there are so many people used it without any bann. um just a little bit confused

tough harbor
#

macros are prohibited

spice yacht
#

anyone wanna duo

viral monolith
#

help

#

i just bought pubg and i opened it

#

this is what i see

#

its stuck

#

its stuck at the loading screen

#

i dont think it will ad more players

carmine sparrow
#

it will the most of the indian players dont play due to ping issues

viral monolith
#

idk then

carmine sparrow
#

where are you from

viral monolith
#

@tacit crow

#

its stuck at the loading screen

carmine sparrow
#

are you using a ssd @viral monolith

viral monolith
#

no

#

actually

carmine sparrow
#

does your game load after sometime or it never loads

viral monolith
#

never loads

#

look at dms

foggy lark
#

Giveaway

idle tree
#

There is no such command :)

#

However, if you want to enter the giveaway, you'll have to DM the bot WITH "Giveaway" :) @foggy lark -> @astral furnace

wet lynx
#

eu servers are suffering some ping spikes at mo also loot not spawning quickly at all

true mauve
#

hello I have a problem in the game. I play my friend in duos. After we die, he dont wait . But I am waiting 1-2 minutes what should I do. I m sorry for my english

wet lynx
#

this bug has been going on for a while we have to wait for fix

shy kraken
#

I had recently pubg mobile 0.13.0 version

#

Its apk size was 2.09 GB

#

I'm talking about apk and not obb

#

I'm an android user

coarse junco
#

!pubgm

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG Mobile.

Please visit the official PUBG Mobile Discord server:
http://discord.gg/pubgm

shy kraken
#

Pubg mobile server is not working I guess....trying so hard to get there since I installed discord

coarse junco
#

what do you mean with not working? If the link doesn'T work for you, you probably got banned from there.
But we can't assist you with mobile problems as its a different game developed by a different company

shy kraken
#

How can I get banned from a server when I have signed up for discord just a few hours ago

#

I haven't even joined the mobile server once

coarse junco
#

i don't know that, might be IP banned as well. all i know, is that the link works for me

shy kraken
#

Is is possible that pubg mobile server is banned for the whole country

#

I'm from India

sick locust
shy kraken
#

That's not much of a help

#

But anyways

#

you tried

#

so thumbs up for that

viral monolith
#

Anyone having slow loading screens after a match or getting stuck on initializing on PC?

paper mica
#

Not me but friends do have this problem. In my case i can spend hours playings without problem and they are days where i crashed every game which is quite annoying :/. Didnt find the reason tho

viral monolith
#

will we ever get broadcaster royale skins on console? would love the doc k98 and m4

celest forum
#

will we ever be able to chose map again??

jaunty mist
agile scaffold
#

With this latest patch, my game keeps crashing. Particularly while parachuting, which is very frustrating

gloomy orbit
#

Cant you guys chose Map???? Jesus Christ that Sounds really great 😂

balmy apex
#

haha

void reef
#

Can you report players that abuse the ping system? (Playing on regions they are not supposed to)

hoary fable
#

hey guys...quick question...why when i am playing games i get black screen without sound? everything freezes...need restart pc everytime...only when i am playing games

low wasp
#

get a better computer rig

hoary fable
#

looks like you are very smart

#

maybe i got better then yours so dont talk shit

static lantern
#

Ⴆყƙυɾαʅʂιȥ| ƙυɾαʅʂιȥ ιʂ ƚҽαɱ is going room to room trolling

night belfry
#

Am I really the only one who have the inventory opening/closing glitch?

celest forum
#

let us choose maps

#

stop smothering us

#

stop forcing your terrible desert map on us

bleak siren
#

^ yes pls

celest forum
#

i serious;y might quit over this

safe umbra
#

do you guys know when they will switch back the matchmaking system for NA? It said on the dev letters that feature maps are only available at "limited time". I'm so tired of the big maps, bring back Sanhok to NA please

jaunty mist
#

This decision was based on results from internal data and simulations, we will continue to make improvements based on feedback and data gathered once the system goes live. DEV LETTER

static lantern
#

@celest forum might quit over them making it random map selection>? please do

celest forum
#

@static lantern damn straight. Ive been playing less and less since this terrible change.

static lantern
#

of funny ive gotten miramar 3 times since update ;/

celest forum
#

cool story

#

the fact is a lot of players are upset at the change and want to play the map they want to play

static lantern
#

and they'll all deal with it lol

celest forum
#

me included in my own way, same as everyone else

#

and my way right now is bitching about it

#

PC Players: As previously announced, we are changing matchmaking options in the NA region to ensure smooth matchmaking, whilst facilitating map variety.

RANDOM MAP will be the available queue option for NA upon release of PC Update 4.2.

#

boooooo

#

"facilitating map variety"????? sounds like bs to me

viral monolith
#

launcher update error 0x1600000005, none help in error

fallow parrot
#

Hi I'm new in this game, my problem is i can't hear and talk to my team ...how to fix this problem

shy kraken
#

I joined discord the before yesterday and I have been trying to join pubg mobile server since then but I can't join that...Some people are saying that I may have been banned but I didn't even join that for once how can I be banned

maiden ravine
#

I’m having a weird problem where the game is unplayable like I have network lag, but it’s not a network issue. I deleted and redownloaded and tested a different game while I waited and it worked perfectly. Does anyone know what’s going on? The game works fine in training mode, but it totally falls apart trying to join a public match.

celest panther
#

Can you provide me with some more information?

#

Is it actually network lag?

maiden ravine
#

@celest panther It’s not network lag. It acts like network lag, but I never get the network lag forced lockout and other games work without issue. Even training mode works fine, but actual matches don’t.

#

When the game starts counting down for the match to begin, it skips numbers, usually in whole chunks. I don’t load into the plane and am still running around in the lobby. I’m unable to jump out of the plane and also can’t open doors while running around in the lobby.

celest panther
#

Would you be able to record a clip showing what you are experiencing? It might better illustrate the problem

#

Which country are you playing from and which platform?

maiden ravine
#

I can record a clip tomorrow, I need to be getting to bed shortly. And I’m from the U.S., playing on PC.

celest panther
#

No worries. Anything you can provide would be great and I can pass it along

fallow parrot
#

Hi im from EGYPT & I'm new in this game,

my problem is i can't hear and talk to my team ...how to fix this problem

my mic is Open

voice channel is Team

celest panther
#

It is a known issue due to Egypt blocking the VoIP system we use. Unfortunately there is no way around this.

fallow parrot
#

oh this bad, thanks for answer

celest panther
#

You can always use third party systems such as discord though

fallow parrot
#

okay

celest panther
#

!lang @winged pumice

regal vaporBOT
#

Please use English in this channel, thanks!

viral monolith
#

can someone help me? game crashes when i load in a match

idle tree
#

@viral monolith Have you given our good-ol' troubleshooting guide a go?

#

!ts

regal vaporBOT
viral monolith
#

umm i tried restarting and closing the programs

#

idk how to verify the integrity of the game files

idle tree
#

It gives you steps on how to perform such integrity checks

viral monolith
#

guys i need help , my account was stolen yesterday by this banned twitch channel with 1000 viewers https://www.twitch.tv/pubg_gg_skins , i was tired and really stupid so yeah , after using the steam support i touk it back today and noticed that i got banned from pubg , is there anyway to fixed this please ? i have proofs that my account was stolen (steam support had to change password 2 times) , please help

#

what can i do ?

celest panther
#

!appeal

regal vaporBOT
celest panther
#

File a ticket with support and provide any information they request

viral monolith
#

okey , thank you

viral monolith
#

vsync good or nah?

#

I have 144hz monitor

celest panther
#

Vsync is for capping your FPS. If you are above 144FPS then vsync will reduce screen tearing however will increase input lag.

#

If you have an nvidia card then you have the option of fastsync which works in a similar manner but with less input lag.

viral monolith
#

do I enable that in the control panel?

#

oh

#

I already have a thing called G-Sync enabled

celest panther
#

Gsync is for when you have FPS below your refresh rate

#

It adapts your refreshrate to your FPS but has no input lag

#

However if you go over your refresh rate, gsync disables

viral monolith
#

so where do I enable fastsync?

celest panther
#

Under "Manage 3D settings" in the nvidia control panel. Scroll to "Vertical Sync" and change it to "Fast"

viral monolith
#

thx

hoary fable
#

hey guys...quick question...why when i am playing games i get black screen without sound? everything freezes...need restart pc everytime

meager tiger
#

I currently have an issue when I launch pubg, 2 instances of tslgame are started up and the game will not run. When I kill both of those in task manager and try again the game works normally. This happens everytime without fail now. Granted, I can deal with this, but this is not normal.

pseudo dune
#

@hoary fable

#

sounds like a memory problem

blazing meteor
#

Failed to authenticate, cant re-connect to lobby... Any probs with EU servers?

idle tree
#

Seems to be a Steam issue

#

usually clears itself up pretty quick

#

just kep trying

blazing meteor
#

Ok, thx

pseudo dune
#

@idle tree restart steam, fixed it for me

hoary fable
#

@pseudo dune

#

no idea...done a lot of stuff i saw on yt,some stuff i found on microsoft site but nothing..i installed new bios and it is fine for now...most of the time every 15-30 min i get black screen adn i hear sound in a background for few seconds then everything freezes...only thing interesntig is when i turn on pc for first time in a day it last longer without getting black screen

blazing meteor
#

Same here

cursive oxide
#

do you need xbox live gold membership to pla pubg on xbox

hoary fable
#

@cursive oxide yes...or xbox game pass

cursive oxide
#

what is xbox game pass

hoary fable
#

similar to live gold...but games there are free

cursive oxide
#

srsly

#

its kinda expensive

#

why did they add that

hoary fable
#

idk...but sometimes there is very good games for free

cursive oxide
#

wait the preview edition doesn't require xbox live or game pass

#

i'm so confused

#

whats the difference between preview and full product release

hoary fable
#

no idea beacuse i transfered to pc before 5-6 months so i dont know what got changed and what not

cursive oxide
#

and is the full product release version worth getting

hoary fable
#

you got pubg xbox comunitty on fb and ask them

cursive oxide
#

don't have fb

odd ginkgo
#

guys

#

i need help

#

i have a problem in pubg lite

#

Can someone help me

coarse junco
#

!pclite

regal vaporBOT
#

This is the Official PUBG Discord for PC, Xbox, and PlayStation 4, we do not provide support for PUBG LITE.

Please visit the official PUBG LITE Discord server:
https://discordapp.com/invite/Rpmu6w3

odd ginkgo
#

hmm ok thanks i was wondering why i click on discord and send me here xD

viral monolith
#

How do I play fortnite?

safe umbra
#

so 7 hours maintenance for only uploading patch 4.2 on test server?

wild crypt
#

Is it known if the black screen could be solved when leaving a game in this patch?

floral whale
#

im getting a "servers are too busy" screen....

cunning sierra
#

@floral whale server maintenance

finite epoch
#

@tardy vessel we need an indian server . Whenever we are going to play it is showing 160+ ping
Please help us

native pumice
#

Is there anyway that the EU FPP solo queue could be random like in the US. I mean i like Erangel and Sanok, but i also would like to play Mirimar and Vikendi, and at the moment the only way to do that is do solo vs squads or TPP as the solo queue is basically always empty. Didn't know if i should ping the team so didn't. I Think it could be useful to some people though imo

pastel arch
#

THE SERVERS IS TOO BUSY

#

I CANT OPEN

native pumice
#

Give it 5 dude, maintenance is just finishing up

native pumice
#

McClutch *PUBG
Today at 6:18 AM
Had live/test maintenance happen at the same time due to a critical issue on test that we needed to get resolved asap.
Test server is up and running at the moment, but live is still down for another 2 hours I believe

viral monolith
#

I'm trying to update my game

#

but the download speed is so low

#

I assure you my internet is working absolutely fine

novel kindle
#

updated the game but still cant get in. greetings from the Netherlands

viral monolith
#

is this because of the busy servers?

#

I usually get down speed of 3-4MB/s
today it's 300kb/s wtf
I updated CS GO which was done in a flash

idle solar
#

how do i change region i cant find games

celest panther
#

@idle solar The matchmaker will automatically redirect you after a period of time if there are not enough players matchmaking in your local region

#

@viral monolith Download speeds are either related to yourself and your internet connection or the steam service. Nothing we can do here about that im afraid.

wild crypt
#

Is it known if the black screen when leaving the game could be solved in this patch?

viral monolith
#

after update 4.2 my inquisitor gas mask is gone

celest panther
#

@viral monolith Whats your IGN?

viral monolith
#

how do i contact pubg support for south east asia region?

mossy raft
#

!ts

regal vaporBOT
steel elk
#

This is to the operators of this server; when will you allow "Server Follow" so that I can create a webhook on my channel to inform everyone in my server whenevers there are PUBG announcements?

celest panther
#

It's not something we are planning to enable at this time

steel elk
#

May I ask why? Literally every other game server I'm part of has it 😛 Only game I'm missing for my server is yours 😦

#

I really don't see how it can do anything but make more people come back to the game, and I believe that's what you guys aim for?

signal vapor
#

why does discord lagg so much when playing pubg

shy kraken
#

Is everyone except me able to join pubg mobile server?

#

I will have to make another account if I can't join that server

celest panther
#

We have no connection to the Mobile discord here. Any questions related to that should be directed at them or their own CS team

viral monolith
#

can someone please reply to my earlier query about contacting south east asia pubg support. ive tried searching online but can't find any links for it

celest panther
#

Our support team is global. Raise a ticket at the link below

#

!support

regal vaporBOT
viral monolith
#

i did raise a ticket there and got a response asking me to contact the pubg support for my region/country

celest panther
#

Which platform do you play?

viral monolith
#

steam

celest panther
#

What was the ticket regarding?

viral monolith
#

regarding a problem with my account

celest panther
#

What kind of problem?

viral monolith
#

my account is banned

idle tree
#

I'm pretty sure bans are handled by the support team, regardless of region of origin?

viral monolith
#

thats what i thought too but they told me to contact pubg support according to my region/country of residence

#

i can screenshot the email if you dont believe me

#

so who can i contact regarding this?

celest panther
#

The support team at the link I provided is who you need to speak to.

#

@cloud yoke No need for that. Please post constructively

vivid flax
#

Since 2 patches i have to spam escape after every game and 3x restart lobby before i can reach the lobby after any game. Anyone have a workaround or temp fix for this? Its getting annoying af

viral monolith
#

but i did speak to them and i told u the response i got. i dont know what else to do

devout hazel
#

привет

sharp roost
#

I can't figure out how to uninstall

open slate
#

hello

cursive oxide
#

is it worth to buy the full product release

celest panther
#

@cursive oxide Are you referring to the Xbox version? Do you own the game at all yet?

cursive oxide
#

no i dont own the game

#

yes i am

celest panther
#

Naturally I'm going to say yes. But its entirely up to you

#

Perhaps you could view some gameplay to help you make your decision?

cursive oxide
#

whats the difference between the game preview edition and the full product release edition

celest panther
#

Nothing at all. The Game Preview edition was the name given to the original launch. When we launched properly into version 1.0 last year, they converted over to the full version

#

Its exactly the same game.

cursive oxide
#

so will they ever update the game preview edition

celest panther
#

That doesn't exist anymore. It was replaced with the full release.

#

They are one and the same

cursive oxide
#

but you have to have xbox game pass or xbox live gold to play it

celest panther
#

PUBG is included in the gamepass, so if you are a subscriber then you get access to the game. Xbox live is required for pretty much all multiplayer games on Xbox

cursive oxide
#

ok

celest panther
#

That could also be another way to check the game out if you aren't sure given you will also have access to 100+ other games at the same time

shy breach
#

Why so much microstuttering after this patch? 😫

celest panther
#

Can you possibly provide me with a clip of this occurring so I can forward it along?

shy breach
#

I don't have any clips ... but yesterday the game felt good, today it's going to freezes, the fps are going well @celest panther

#

I don't know how to explain it to you, I think you know what I mean

celest panther
#

A clip would be the easiest way as it demonstrates what you are experiencing 🙂

shut shadow
#

This might not be the right place to say this, but every time i go into a game, I start getting serious frame drops part way through and so did the rest of my squad mates. It seemed to occur near compounds/cities.

#

On atleast Erangel and Vikendi

#

Sanhok seemed fine

sacred notch
#

Why is my character only walking?

abstract geyser
#

pubg is making my computer shut off when i try to search a game?

#

this never happened before the update

viral monolith
#

hey please ban G-man#6178 they are spamming like hate speech and stuff in channels

old bay
#

I have this crappy glitch that wont let me que the map I want

sudden violet
#

hey guys my game freezing always, with 60-70 fps

viral monolith
#

can't someone help me

#

@celest panther

vale wolf
#

hello guys

#

how too boost my fps

#

i have gtx 1070 and i5 7600k and 8gb ram

viral monolith
#

I am reporting two players for griefing

sudden violet
#

good luck

blazing carbon
#

Can someone help?

#

@sudden violet turkmusun ayni isim var

sudden violet
#

evet

cursive oxide
#

what does evet mean

sudden violet
#

yes

#

i am not talking with you xd

cursive oxide
#

ok

jaunty mist
#

still invetory bug didnt fix i have sent this bug for support team about one month ago but its still remain , its happen whenever i replace crossbow with akm and replace m4 with slr

tough vigil
#

i have fps drops from 120 to 30 when i fight inside big houses... wtf ?

pseudo dune
#

haystacks have the same issue, they are only penetratable from one side!

brisk sierra
#

yo guys I changed my ads to hold and my aim to toggle and it doesnt work like its applied and shit but doesnt work 😠

shy breach
#

fix fps drop and stuttering please, its unplayable after patch

warm epoch
#

@brisk sierra you can only either ADS = Toggle / Aim = Hold OR ADS = Hold / Aim = Hold

viral monolith
#

@celest panther i bought 2 crates wanted to buy a key for them but is unavailable in my region that's some scam right there it was from steam market btw

celest panther
#

Unfortunately there is nothing I can do to assist you regarding that. Local laws are entirely out of our hands.

#

The only thing I can suggest is to contact steam support and see if there is anything they can do.

marble oyster
#

Hey can someone help me out

#

my pubg wont open

#

how do i send a picture

#

of my screen

#

Anyone?

solemn latch
#

@marble oyster what does it say?

wise turtle
#

something wrong with the sound

#

?

#

i mean a guy sitting close to me i couldn't hear him.

#

everyone on my stream didn't hear this guy.

viral monolith
#

why cant i select what map i wanna play on anymore? did i do something wrongnto get punished?

coarse junco
waxen dew
#

Items always appear 5/10s after I land at the beginning of the game. (nVidia 1070, SSD ...)
Any tips or setting modification for this ?

exotic hound
#

Hey guys I just got into PUBG very recently and I'm having trouble spotting enemies sometimes

#

I understand this is mainly a problem because I'm still a beginner, but could some of yall who are more experienced recommend graphics settings that may make it easier to spot enemies?

#

I have a 9900k and 2080 super so I don't have a problem with pushing the needed fps

idle tree
#

Personally i run all Very Low, with Sharpen on

#

100 Screen Scale, too

#

That's with a 8600k/2070

exotic hound
#

i run low-medium on most of my settings

#

is there a specific setting that is known as maybe kind of an exploit to spotting enemies?

idle tree
#

Nah, not really

exotic hound
#

or something that really helps you

idle tree
#

But i'd say stick with whatever makes your image the sharpest for you

exotic hound
#

hmm alright

idle tree
#

The sharper, the easier to spot people. My game is pretty damn sharp, am able to spot people a good 200+m off if i see a glimpse of them

#

Though, admittedly that's with 1600 hours in the game lol

exotic hound
#

well so far ive tweaked my settings around quite a bit and what i found best for me at this point in time is all on low, with textures on medium, sharpen on and AA on very low

#

and also just for comparision, im not even 20 hours in the game yet haha

idle tree
#

Gives Textures at Ultra a shot, gives that extra sharpness to edges and buildings and such

exotic hound
#

and AA?

#

i heard it kills fps

#

i dont know if the sharpness trade off is worth it

#

even with my specs i feel like it could be impactful negatively

idle tree
#

Leave at Very Low. AA only blurs the game at expense of sharpness

exotic hound
#

ah alright

#

and i have a q about foliage and view distance

idle tree
#

Sure

exotic hound
#

how do those exactly work

idle tree
#

Foliage is the density, higher = more dense

exotic hound
#

so thats worse for visibility

idle tree
#

View Distance - renders things further away. Higher quality LOD's at a distance

exotic hound
#

yeah but i heard players dont get impacted

#

so i dont really get how that works

#

if my environment isnt loaded but the players are

#

isnt that literally a cheat

idle tree
#

Nah, even if someones behind a low LOD building - that building still is rendered in - just at a lower LOD

exotic hound
#

sorry what does lod mean

idle tree
#

Level Of Detail

exotic hound
#

ah

#

so essentially view distance only really makes the texture quality of things further away worse, right

#

?

#

essentially the objects that are meant to be there, will still be there

idle tree
#

Essentially

exotic hound
#

alright and back to foliage then

idle tree
#

Higher View Distance = higher quality LOD's (models) at longer distances

exotic hound
#

alright so definitely will be turning that to very low haha

#

and foliage works similarly i guess?

#

doesnt exactly remove it altogether, just lowers detail when further ?

idle tree
#

Well, higher foliage levels means more dense foliage (but not by a large amount), grass and shrubs etc all render in at the same distance irrespective of view distance

exotic hound
#

ah alright

#

but like houses arent impacted by foliage, only by view distance then?

idle tree
#

Pretty much

exotic hound
#

alright i see now

#

thought i was being very smart by turning down foliage haha

#

guess not all that smart

#

well thanks for the advice man

idle tree
#

Well, kinda are - less dense foliage on lower settings, but only by a smidge lol

exotic hound
#

well i guess when you play as bad as me everything counts man

#

i think ill turn everything as low as possible but keep textures higher and sharpen on. i guess thatll be optimal for me for viewing

#

oh wait now that i think about it i got a few more Qs

#

shadows and uh effects

#

shadows low is better too?

#

or again its really not that big of a difference

idle tree
#

Shadows only really changes the resolution of shadows

#

big hitter in terms of FPS though

exotic hound
#

well i had them on very low regardless

#

also i noticed that its easier for me to notice the flash from the gunshots

#

so when i see a flickering light

#

what setting changes the intensity of that

idle tree
#

Effects

exotic hound
#

so making it higher would make it easier to see or just more detailed

idle tree
#

Well, higher effects also means the muzzle "flash" is slightly brighter, and affects the environment around the player - the room would flash (quite small, but is there), for example

exotic hound
#

yeah thats how i spot enemies often when you need to act fast after the landing

#

other than sound of course

#

alright i guess ill try turning it up, do you know anything about how it impacts fps?

idle tree
#

Herres a video for ya, skip to about 41seconds onwards, i believe he mentions FPS too

exotic hound
#

okay man thanks

viral monolith
#

sasa#3001 coming to room 13 when we are playing and doing weird voices caughing and shit and he leaves then he rejoins and do the same thing !!

midnight timber
#

ds