#🤝│community-troubleshooting
1 messages · Page 103 of 1
yea same
@upper shoal @hard salmon just wanted to let you know my ban is lifted 🙂
@safe canyon Great news
yeah, thanks for your help
@safe canyon Anytime 😃
ANyone use Highlights Aut Capture here and help me out?
How can I help you @eternal finch
It's constantly greyed out unless I restart my computer
Then it will work until I put my computer to sleep and wake it up
I've tried everything from Reinstalling Geforce to Reinstalling PUBG
@eternal finch are you using the GTX970 graphics card?
Ill send you a PM with a solution that might help. Give me a second
Thankyou.
When launching the game it just stays like that forever, already tried rebooting my pc, relaunching steam and the game and verifying the games files, what can I do?
@thorn zenith Have you tried disabling Firewall/Anti-Virus and launching the game?
@stone minnow Just tried it and got the same result, it's just after the last 20-ish mb update
when will be able to play savage again?
the next phase of testing wasn't announced yet, but i think it's soon
i'm not sure what the hell is going on with my game, but the game starts up fine, and then when I go into a game, the screen cuts to my desktop, and I have to alt enter twice (once out, and another back in) to play. and even the alt-entering is hard since it gives me problems with actually clicking on the running app. anybody know a fix?
@thorn zenith perhaps try reinstalling the game?
¯_(ツ)_/¯
are the experimental servers down
?
yes, they are closed atm
WHY ARE OCEANIA SERVER DOWN?
and when i load on my game AS is my default server?
idk if they are down but they are taking forever to load a game
Is there any way to get PUBG Partner at the moment?
I keep trying to join a game and I get the error: BE Service is not running properly
What do I do
uninstall BE and reinstall
is there any fix for enemy players not making footstep noises?
I was just banned because of some overlay that was on my screen because apperently i had some program that put my fps in the corner of my screen. Can someone help/give me advice on how to get unbanned if i fixed the problem?
I'm not sure if this was discovered, but there's a random bug where I wasn't in the plane, but moving under the ground bugged
I appealed the ban using a support ticket and a screenshot and info on the fps counter that caused it. How long do those usually take to get seen or does it vary?
what is ADR
Anyone else gettiong network lag?
Anyone get connection lost? Can't rejoin game, kicked to lobby
my game keeps giving me the error of "failed to initialize steam" any fixes?
Server FB7CB7 lagging like it was in early access.. rubberbanding and stuff
@viral monolith these can take up to 7 work days I believe.
@woeful solstice I've send you a PM with possible solutions, please check it out
Hi, Help please. My son and my GF share the same PC. They each have their own steam account and each have their own copy of PUBG. The problem is that they prefer different keybinds but this doesnt seem possible, any changes to keybinds effects both PUBG accounts, is this normal? What can be done?
Hi @solemn barn
Configuration files are located in %localappdata%
I do not think it's possible to clone the folder and use it separately. Game automatically creates that folder upon installation.
Do you have 2 users setup on the pc?
hi, um 2 users? we have two steam accounts each with thier own copy of PUBG,
thanks for help btw
Not 100% sure if it would work. But you can have multiple pc users, which, when you turn on the pc, pop up and let you choose
(For example: Michael; Martha)
You click on michael, and login to your pc with that user (account)
I see
I think that that way you will have 2 separate user accounts and user localappdata files
Where you can have 2 different sets of game config files
OK i understand, many thanks.
Im not a windows wizard, i do not 100% know if it will work :D.
Please let me know if it did!
OK will do , (providing i pull it off LOL)
How is it setup now
Where do you have the 2 copies installed
On two separate drives?
My son has had pubg for a while, i bought pubg for the GF last night, we just logged my son out of steam, logged my GF into steam and bought another copy of PUBG for her, it did not re-download or reinstall, it was ready to go..... i dont think 2 separate copies are installed.
Oh.. yeah, 1 local copy. 2 accounts.
Well, try going to settings, look for accounts and security and find a "create account"or simmilar. To setup another user on your windows.
ok got it, will try that.
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
@viral monolith https://support.playbattlegrounds.com/hc/en-us/requests/new log a support ticket and see what they say
Can some one help me?|
I got bad module error and game is crashing when i'm being loaded to game. anyway to fix it?
@faint scaffold @cosmic pier have you both recently updates windows?
that could be the problem.
That's what I thought.
last update i had was 2 months ago
if you change your resolution in-game to fullscreen(windowed) it fixes the crash but the resolution itself significantly decreases fps, which is the opposite to the windows update that's supposed to increase it, therefore this fix isn't really good
There has been an auto update recently @faint scaffold
You can re-roll your windows update.
If you guys are interested I can send you an how-to if you'd like
I've send you both 2 possibles fixes. 1 includes all the simple things you can try. For example updating drivers and stuff, the other one is resetting the windows update to the previous version,
thanks, will try that
Thank a lot man, gonna try that 😄
No problem, let me know how it goes!
im muted and cant unmute myself and dont know why im muted?
When is the next test for experimental?
follow their twitter to know about the time. they'll announce it when they wanna test it
my game is broken and there are still advertisements when I come into it but if I go into another game it has nothing. WHAT TO DO?
@manic heron
@ocean shard
everybody
@uncut arrow You may have malware on your PC. I'd recommend running an anti-malware scan with your software of choice, I use malware bytes
thx
yep, do a malwarebytes scan and also flush your dns
And you should check your DNS settings as they were probably changed
sorry but i dont know what is DNS 😦 you can explain more?
But thank you so much now it work
Windows + R, type in cmd and hit enter, type in
ipconfig /flushdns
Oh it works now, great. No need to flush dns then
hey guys i dont actually have the game but i was wondering wether i should buy it. i have a pretty good pc so ik that i could run it but i played the mobile version which kinda put me off. any advice?
Hey I'm trying to connect the game but it's showing servers are too busy from last half an hour. Is that so going with u guys also?
@viral monolith I would definitely get it especially if you have friends to play with the mobile isn’t really a good representation of it as the real game has much more depth
Hey guys! after the last update from PUBG, I got always this ERROR ( https://i.gyazo.com/7a3dd1cbe7ecd6d3021e2da652fb9f23.png ). Well, I was looking on youtube how to fix it, from all I found was saying " do last updates from windows and graphic card " well I did as always i do the updates, and there are no new updates anymore, but I still have this problem, also I cant reroll back my Driver Graphic Card from the last Version before the Update. Do you have any ideas how to fix this error to play this game ?
@viral monolith you said " I cant reroll back my Driver Graphic Card from the last Version before the Update. Do you have any ideas how to fix this error to play this game ? "
you can remove the old driver, with http://www.guru3d.com/files-details/display-driver-uninstaller-download.html (DDU) in windows safe mode. After that you can install the previous Driver build, which you can find here: http://www.nvidia.com/Download/Find.aspx
@vivid flax Thank you:) I give a try.
@viral monolith if you are not sure how to get into windows safe mode, just start the DDU it will prompt you and auto restart the pc t osafe mode
@vivid flax So it does automatically?
yeah the first time you start it. it will say that it needs to be in safe mode, then it will let you chose yes or no, just say yes to restart the pc in safe mode.
Once in safemode the program will start up. Just chose the option " cleanup with reboot" It will uninstall the nvidia drivers and start windows normally. then you can install the older version of the drivers
@viral monolith
hope it helps
@maiden nebula is it cool if you change my nick to xloyDs?
@cursive turret done
thanks
for ppl having " dx11 feature level 10 is required to run the engine" issue
Possible fix:
Uninstall game
Remove TsIGame Folder from Appdata/local directory
Remove graphics driver (preferably with DDU)
Reinstall Graphics driver
Reinstall DX from MS
Update windows (if any updates are needed)
Reinstall game to a different steamLib destination. (just give it a extra folder in the steamlib)
This worked for @viral monolith
do support tickets sometimes take a couple days after they first reply to get solved if its the weekend? Are tickets solved on weekends or will it be looked at after? also. people are telling me that the thing that banned me, rivatuner gpu statistics overlay, is allowed. the problem was that my friend had an older version of afterburner which came with an older version of rivaTuner, so maybe battleeye didn't allow it because it was a year or so old. any insight is appreciated.
HOW DO I GET A FRIEND UNBANNED
@jade flame i highly doubt that to be fair
@inland stump teamkilling how can I get him banned
discord @coarse junco
@coarse junco we use this server to plsy games and it wont let him join
what is his name?
hawksey101001
no he tried joining after he noticed it wasnt inhis server list
and since then when he joins it says unable to join server or something like that
it says this invite is invalid
or expired
@coarse junco
guys i have an urgent problem that always happens and i need a fix badly!!!
when im in the pubg lobby i cannot click on anything i cannot start the game or do anything even if i restart the lobby it does not solve the problem
somebody please help
@radiant haven couldn't find informations about that ban but will look into it
@coarse junco Thank you
@void orbit does the escape button work?
And can you get into the settings?
If so. Try changing the screen to windowed mode and back to fullscreen
im getting disconnected in game. [25] BattlEye: Client not responding 3.6.15 - A170FE
what would cause this
@dusky bluff do ypu have any launch options set for pubg in steam?
@vivid flax no im lost at what you are asking. its never done this till last night!!
[25] BattlEye: Client not responding 3.6.15 - A170FE
thats the code it keeps giving me
i havent changed anything
what is the event thing in PUBG rn? is that the new map>
@vivid flax i have only found a couple of things about it and ive tried everything to fix. not unless im not seeing something
@undone maple it's basically a custom gamemode that the PUBG team does for a couple of days. This week's event mode it Shotgun only on Miramar (desert map)
anyone have any ideas
Can anyone change my nickname to SGT-Zuke ?
done @proud oyster
Appreciate it! Have a nice day!
bought 3 crates and havent showed up 3 hours later
guys
my pubg
wont
initialize
how can i solve it dude
try verifying the game files
Hello can someone help me with the test server?
@coarse junco Hey, i am on the test server but it keeps saying servers are too busy and when I try to reconnect it doesn't work
testservers are not open
wait why
please stop tagging random people
I was tagging community team
because there is noting to test at the moment
no, the experimental server is closed too
wtf why wouldn't they open it if it isnt being tested
because the testing is done, the wanted first feedback and they got it, now they are implementign the changes and a new testing period will start
ugh so it's back to plain old pubg
Hello
The game says my device isn't supported at the moment, but it will be included at a later time. May I ask when is that?
At a later time
Is it possible to play on Laptop?
hmmm
***i think you need help ***
idk @General || WK#3237
like now
Just got killed in a few games that I've played with teaming
Can you report/ban HysteriaSavant
Spectating him right now with his friend that him meet up in Solos
@proud mulch this discord is for PC/XBOX, not for mobile...
My shadow play overlay stopped working in full screen mode after the 20mb update an hour or so ago. It doesn't detect the game, and the overlay just pops up on my desktop, and not in game. Anyone else got this problem?
Yeh sometimes mine didn't recognize pubg as well
It's kinda annoying
So I turned shadowplay desktop mode on or however it's called
So it won't only record your games but everything
That's how I could still record it
I only just got used to using the instant replay feature in fortnite and siege, and wanted to try in pubg
Ah yes that would work
So I'm having an unusual issue with my PUBG sound.
All vehicle/plane/gunfire sounds do not come out of the right ear. I've tried changing various sound settings but nothing has worked. I have also tried a full reinstall.
Here's a video of it happening to me. The sound in the video got a bit off, so it sounds like the sound gets muted when it is in front of me, but it is the right ear it does not come out of.
First person who solves this issue gets $20 paypal'ed to them
@nocturne epochchristian00#2827 hey man, sorry to hear about your sound problems. Have you tried updating your video and sound drivers yet?
Let me know if you need any help 😃
theres a mofo #6969 he has no name somehow and hes joining peoples lobbies and we cant start games because of this mofo can u ban him please
Its quite hard to ban someone without having someones username @earnest epoch
The point is with Discord, people can glitch there names or use alt codes for invisible names. Therfore they can not be banned and kinda have to be caught in the act.
whats the invite link for this discord
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
When are they gonna fix the ultra shit hitregs and horrible delay?
network lag?
26ms average
https://clips.twitch.tv/SullenKitschyButterflyAllenHuhu would be nice to know why im getting killed in two shots from P1911 with neither being headshots yet folk with no armor are tanking 2/3 point blank S12k Shots.
so this happened
Hello, what does TPP and FPP mean please? Thanks
oh, it means
First Person Perspective (FPP) or Third Person Perspective (TPP)
gotcha
YLBlover Currently Hacking on 2EE441
is there ever going to be map selection in this game?
No I hope not
I hope so
why would you hope not
and what is the story with not having red blood splatter, that's news to me too
If I have a replay of someone blatantly hacking what can I do with it for submitting it as a report
like using a revolver and jumping around getting headshot after headshot

any free vpn guys !!
anyone here?
i can't start my game
verified files
stucks on first load screen before connecting to the server.
Go through all the steps in the guide below. Let us know if it worked @midnight mirage
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
i believe i've tried all of those myself cept for two i just tried
nothing seems to really work
what i don't really know is that one point about the ISP blocking it
but i doubt that, it was working like 12 hours ago
Has matchmaking shit the bed again?
@violet basin
• Do not post any content related to piracy, cheats, cracks or any kind of copyright breaching materials. ```
ok seems as if the the hole game system is lagging today from changing gear to to buying crates what's going on and lobby also & on game start up i also see that default region is set to AS ones again ????????
yo if i uninstall the ces server can i reinstall it?
@shut pier pc specs?
if i report someone for intentional teamkilling
how long will it take for them to get banned and can i check if they did
I'm done ... not the first time this has happened ... just running on the ground and all of a sudden I "died of falling". (I have recorded it but I'm not sure if you can share youtube video clips here)
Hey guys I was wondering if anyone could help me with PUBG. How do I make my blood a different colour.
@mods my game keeps on crashing with the error that says "Bad module info". What should I do?
anyone know how to fix that my keybinds get reset everytime i restart the game=?
Do u have a pubg mobile server can you send a link to me
can a dev pls watch this and ban this cheater
@TrustMe#5129 if you believe someone is cheating report them to Zendesk. We don’t name and shame here
My unlocked item are locked now why?
I am unlock this item and few more item but now this all item are locked what can i do?
@tribal flicker
@frosty meadow join the official discord of pubg mobile
Is there any word at all on fixes regarding the crash during matchmaking? I have previously done the initial troubleshooting steps, disabled HPET, used the packaged Visual C++ installs. After reinstalling my OS to make sure there were no left over files I still cannot play your game. I've been locked out of playing since the March 8th patch.
Do you have these two services running?
-Security Center
-Windows Management Instrumentation
love the iron bars causing one way walls where enemies can shoot me and i cant shoot back still.....only been an issue for a year....
@frosty meadow youll notice a blue "3d" beside your item in the picture you only had it for 3 days
@lapis onyx Hi, the event has ended
@tardy osprey There is no schedule, usually after i finish working. I am not sure if it will happen today, probably just 3-4 games
Thanks
why does the test server never work ?
The last testing build was pushed to the live servers, there is nothing to test currently
There will be an anouncement when the next test update comes
so i cant try test the new map ?
the new map was not on the test servers, it was on closed experimental server
and the test phase is over ( :
it is still early to say
much work needs to be done
there will be more test runs before it meets live servers
is there any free & good vpn guys ?
i cannot help you with that
ok bro
can you share ideas somewhere for pubg?
yes, in the #400252640224739328 channel its described where
Hey so it turns out one of my artners i play with is hacking... am i at risk of being baned?
can we fix the issue where the gun is apparently 3 miles under red dot/holo sight. sick of aiming over a wall and the guy shoots the window frame or wall instead of the person i can actually see through the optics.
Can we fix the issue where you shoot someone and due to poor server ticks, the game registers the hit visually(blood splatter) but doesnt deal the damage.
@spiral lagoon There is a 🚫 if ur aiming at the wall
@amber sand i only play 1pp
Are there any rooms for mobile players?
mobile pubg has its on discord
no idea scroll up, i think steve linked it
K
can we fix the game freezing everytime someone shoots?
@graceful quail he gets kicked out after 15minutes of inactivity
How do i change how my name appears here
can someone help me we have a guy that joined the server to find people to play Fortnite
@crude raft I can change it for you 😃 What would you like to change it to?
should be able to ADS but due to the hit box of the chairs being about 10 feet tall it blocks me
same thing here. clearly should be able to aim over the low wall but again....
@ocean shard to Kbowl please 😃
I changed it for you @crude raft
tyvm
aDAM#1
cheers Adam
@tranquil spindle • Do not publicly accuse other users/players of misconduct. Please always use proper channels for reporting users/players to us.
@coarse junco Already did several time but seem to no be efficient ... i'm trully getting tired ...
Which # do I look under for processing help regarding my gear to play pubg, game crashes religiously on me and pisses off whomever I am playing with who doesn't know why I drove off a cliff during a firefight.
Character will continue doing whatever I was doing when my game dumps.
I can't download recent update... HELP
It ain't working for some reason, pleas help!
3x in a row, after leaving a lobby.
If you just give us map choice we wont have to leave ❗ 💡
@tribal flicker can you get someone out of my channel?
He keeps annoying me.
@gleaming vector Can you move Deydriane out
@vivid flax map choice is coming
Thx @zealous anchor cant come fast enough 😉
Tired of loading and exiting
If the game was optimized sure np. But its just a drag to go in out in out
i wonder why all the events are played on miramar
Why is there a 24 megabit update everyday 🤔
🤔 what does it change?
morning. is there a trial for pubg?
No
is there an sound bug? wtf shot flying to me without sounds
not even a breaking window sound while i see the window breaking in front of my face, or a gun sound
while the guy was a house acros mine like 10 feet from each other
but when i checked death cam i hear all the sounds pretty wierd haha
there is also a bug when people throw grenades to the house where i loot, the explosion and window breaking sound is stuttery
the grenade explosion stuttery caused by the breaking glass have been around for quite some time. idk if theres a workaround for that
just had a kar98 do 99 damage in one shot without damaging my helmet or chest rig
love this game. -_-
When I open pubg this is what I see, it's stuck forever. HOW TO FIX PLZ HELP ;C
@zealous anchor then it wouldnt do 99 damage if that was the case
how to fix please
this is what eventually killed me from 80hp. look how far away i am from this grenade.... game is breaking with every patch since 1.0
can someone help nme
verified cache? @granite turret
do you have launch parameters attached to it?
things like -windowed -koreanrating
@granite turret
Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Navigate to TslGame\Saved\Config
Delete the folder WindowsNoEditor
Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
Click on the Local Files tab and then Verify Integrity of Game Files
ok
@plush anvil hi
hi
what do you need help with?
i'm looking for a team to join in pubg
if you look on the left sidebar and scroll down you will find various looking for player channels where you can do that (:
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
How to create a room in PUBG MOBILE?
go into the pubg mobile discord
HI I may need some helps about controls with keyboards~ what is the easiest PC control buttons to play with (when I run + watch around : shift+ alt) i'm like fucked by "AZERTY to QWERTY"
@quick chasm It doesn't work 😦
After todays update im started having verry low fps
hey guys my sound in pubg is completely gone?
all the other things on my pc is working like discord,music,internet browser
i already validate files, just dont wanna reinstall the game haha
did you try pressing CTRL + M while ingame?
Yes i did, i checked settings tho
I Just gonna reinstall f*k it haha gonna clean whole pc
@quick chasm Hi, sorry for the very long delay in replying to you; I mentioned yesterday about a crash in matchmaking. Yes I have both the Security Center and Windows Management Instrumentation services set to run automatically. I tried force killing them and starting them again to ensure neither process had hung in the background as well.
Does anybody here own Xbox One for PUBG?
I haven't gotten a notification on it for the new xbox update.
I was wondering if it's out yet?
you were muted by another mod, hence the name (contact a mod). I am not comfortable revoking a punishment given to you by another mod,
Contact Sheepy, as I believe he is the one that muted you.
yes
Hmm BattleEye keeps saying that something called setupapi.dll in my system32 files are getting blocked and it says BE is not running properly and gives me an error code so i cant actually get into the game
Like im in the main menu but after i start up a match it puts me in for a millisecond and gives me the BE is not Running error
Guys I'm having an issue where I am in cover, behind a tree, or rock or w/e.. then in a split second I find myself out of the cover which causes me to die
There's definitely a bit of a rubber banding bug going on, saw someone slide at least 15M while prone.
anyone know why pubg is using almost 100% of my gpu
ive never had it do this before
so i hit a person with a level 2 chest rig twice with an M249 and only do 20 dmg. lol wut.
Hi guys, im looking to get the game from Amazon, because i have a lot of amazon gift cards, but no steam gift cards, and I was wondering if I can link the game to my Steam account. DM me if you have any answers
i can't hear people in squads and they can't hear me. anyone know of a solution?
@latent scaffold Get steam gift cards and get the game on steam, easy 😃
@viral monolith Genius!!! I don't think that that occurred to me!
Np 😛
are any of the games live?
the main game is down for maintenance and the test server says failed to initialize
Hey, suddenly I can't hear anyone in voice chat, and my mic doesnt activate when I press my push to talk button. Any help? I havent muted voice chat
this is caused by the servers going down for maintenance
games still work, but VC does not
did u remove the m249? i looted about 20 crates and no m249 yet
seriously
i miss it
or i am probably just unlucky 😦
"Servers are too busy. Try again later" anyone else?
its updating @viral monolith
is it back?
not until 10 PM pdt
ygg... test servers just die?
don't know
Are servers down?
yes
Can I get a mod / community / support person help?
My game has been broken for 3 days.
Whats the issue?
PMed
ever have that problem where comm and mic dont work
yes
i was just about to ask that too @terse inlet#8804
the voice chat is not working
We are aware of an issue with our in-game voice comms and are currently looking into it. Apologies for the inconvenience. We'll get it fixed as soon as we can.
wow TYSM adam 😃
np, mate 👍
that was a fast response good job
dwedtbdiadsa=ziggy42013
so the test server build has already moved to live servers?
Yes @teal zenith
oh nice, thanks for the info. it happened fast :)
is there any news on map selection ?
few months maybe. probably will come along with the savage map when its finished
dont take my words for it
less then a few months
if they care about us that is
:/
i need it
i literally leave everytime i get the desert
If I have screenshots of a possible glitch, who would I send that to?
here
ok 1 moment
k
they still have to consider about dividing players. give them time. they care about us
Possible glitch where players were trapped in an overturned car, and were unable to exit the vehicle using the action key. Tried moving the car, switching seats, and downing someone and attempting to res them, to no success. all players died.
sry for lots of pics
tried to get all angles
yeah some angles disallow you from exiting the vehicle. happened quite a few times on a bike as well
@merry pilot Hi, we have reported this issue to the team
cool thanks for the quick feedback!
I Keep on having ingame Mouse issues!!! It is almost like i had dirt in my mouse and it stutters Immensly while moving, but it is only the case in PUBG... CsGo or Bf1, Even Rust are not effected. I dont know what to do! Hope someone knows what to do.
Test Server, cannot choose 3 man and cant find a match
@chilly igloo
do steps number 4 and then number 3 in the guide below. Some files could be corrupted, it's best to download fresh files
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
The directory C:\UsersUser\AppData\Local\TslGame\Saved is over 2GB. Is this essential for the game to work of can I delete this?
@zinc bobcat is being a dickhead in sq 5
@torn copper is being a dickhead too
sq8 now
@quick chasm thanks, ive followed the steps and will now proceed to try a game.
I need help
Someone invited me but I rejected it by wrong so how can I see his/her name again?
Am I able to see it?
Already in the warmup I can tell that it hasnt been fixed... It seems to be some problem with the game files tho, maybe the mouse smoothening.. Ive tried switching it on and off but yet the mouse is stuttering really hard.
At this point i will just stop playing i think.... I love the game but I just cant figure what it is... reinstalling the game restarting my pc , the steps above... nothing helped and I dont know what to do-
Can anyone tell me if it’s possible to link my new iPhone to my old iPhone pubg account if I use the guest part
server busy again !!!
On low
Any link for here?
Help pubg is still crashing while opening when is this going to be fixed?
does it even get to the splashes?
or does it crash after the PUBG Corp logo?
@uneven iron
it crashes after the logo @zealous anchor
ok
google how to disable High Performance Event Timer, or HPET
this fixes that crash
i know that i have to desable all my cpu and i should only leave the cpu 0 to work @zealous anchor
@autumn hill i don't think this is related to #🤝│community-troubleshooting and there is no need for caps
help, the blue zone changes fucking suck
@uneven iron try to verify game cache
is there something wrong with sounds?
what do you mean verify game cache? @mint oxide
and i get little freezen when im shooting someone near me. again.
@gilded fable Why change resolution on windowsnoeditior file?
i want play on stretched res like 4:3, because play like that all my gaming life @upper shoal
My game is no longer starting since the update
It sits on the field scene for 10seconds then goes to the player unknown logo and the dude and then nothing
Tried verifying game files
hi guys just wondering why the ces sever says servers are full all the time
going full speed with the three seater, hit a wall at half speed and got stuck in the ground. can't move or use any items
anyone else getting a bad module error
Getting bad module error on this game... beyond a joke, can add weapon skins and not fix bugs
Anyone know the new event details?
I have always been stuck on this screen in the test servers. Doesnt let me join games at all. ? Someone please got any ideas?
Maybe cause the test servers aren't supposed to be up?
^
!help
No its never worked for me
hey, ive had this problem for a bit now but in game and in the lobby some shadows just start flickering and going into a house it basically makes my screen flash black. some areas are literally unplayable and i have no idea how to fix it
I was just in a game with my friends in Squad FPP, the whole server of people landed exactly in a line along the flight path
Jumped at the same time
then proned and only walked forward
Has anyone experienced anything like this?
Ive had the game for a day i havent lmao
Should be up in 10 mins
alright
thanks
How can i join beta i hqve avi code someone help ty
Frames are junk?
i should prolly ask that here, sooooo:
is there a way to turn off the up-and-down-and-up-and-down-camera in fpp, because its nausiating to me and it kinda prevents me from playing fpp
Anyone else having issues with pubg xbone running like crap?
It’s almost unplayable. Any gunfight I get into, frames drop, server feels like it has a huge lag spike. About to stop playing it. Seems the worst in ffp
stop playin on wifi there willy
Anyone else getting serious drop frames since last update on pc? mostly on last circles
I’ve been directly wired in for months.
me and my friend just lost connection to the servers mid-game and got timed out
im trying to start my game but it just sits in starting battle eye anyone know a fix? i already re-installed the game
Event mode taking a ton of time to matchmake for anyone else?
another custom game stuck at network lag 😠
it seems that you disapear off the team list after you reconnect
seeing bad lag on A2924F
been laggy for a minute now, doesn't seem to come back
(sorry if this isn't the right channel.)
just timed out
May have already been asked - what's the squad makeup of the War Event? Are we able to queue as a 10-man squad or is it like the 8-man? (4x2)
@autumn nimbus all the information you need about the new event mode can be found here : https://forums.playbattlegrounds.com/topic/211160-event-mode-war/
Thanks @stone minnow
servers are too busy?
the new gamemode is the most fun i have ever had in pubg please tewll me why?
Anyone being stuck on a black screen after launching the game through steam? Having this issues since the latest update, it worked fine till now.Thanks
servers too busy
does anyone know if theres a fix for flickering shadows??
walking into a building its like my screen is flashing
hey not sure if servers are actually super busy or not but i cannot connect right now
also can i get an admin to change my nickname to Eff_Irsay (Eff_Irsay) please? that way people can invite me more easily
@hollow carbon Yes the servers are quite busy right now I believe. You're not the only one with connecting issues.
@stone minnow just asking, last time i was having problems it was actually just me lol
@stone minnow no not changed yet, i need it to be in parentheses too because people have trouble figuring out what i mean by "it is the same"
You can change your own nickname in the settings menu aswell. Go to settings and click on edit next to your profile.
The game is almost unplayable for me due to the amount of crashes, don't tell me its my PC or a software problem (my OS is in good shape, and it started happening only after the updates)
What would be a great "help" is anyone in power here to notify the developers of these problems to investigate it
how about that @shadow hill ?
it seems no one really cares..
does any of you "community team" even have a direct line to communicate with devs?
if they will look just once to crash stats, they will probably see the amount of people crashing has absurd rise
ive never seen a live build being this unstable as the current update
idk if its to do with the update but i cant play fullscreen without my shadows fucking up
@cunning nebula what exactly is your problem?
constant game crashes!
What errorcode does it give you, or what message?
they mostly got this in the crashlog xml: "<ErrorMessage>LowLevelFatalError [File:D:\wk\tsl-client-branch\build\UnrealEngine\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 203] &nl;Ran out of memory allocating 327680 bytes with alignment 0&nl;</ErrorMessage>"
BUT.. my PC has 8GB ram
and most sessions are just like 20 mins played
its not really running out of mem, its allocation bug
Have you tried reinstalling your game?
well @stone minnow it's just "A PUBG game process has crashed. Send dump?"
Perhaps tried updating all your divers aswell/
lmao did you read what i said initially
it is not a problem with my PC
and it's no coincidence it started after updates
also probably when bluehole checks at the crash incidence of all players they will see it confirmed, this is just a fucked up update
Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
Click on the Local Files tab and then Verify Integrity of Game Files
i already did this
Is your windows up to date?
yes and nvm you're not getting my point
i dont need troubleshooting support
i just want to stop fucking general chat up with this complaint
this needs to be forwarded because its awfully broken
Try making a thread on the forums > https://forums.playbattlegrounds.com/forum/61-ui-other/
And check if your problem is not listed at 'known issues'.
@cunning nebula cxda, the issue is being investigated. We have forwarded it to the team.
Well there go you go 😃
i can send you my crashdump folder if you want
There is very small amount of players affected by these crashing issues and they all have various pc specs where the majority of players, who also have the same pc specs do not have this issue. Hence it is hard to locate the cause of it
yeah i see but the odd thing is I always keep my OS in best shape (im not the kind of person to fuck it up and need a re-install every year, infact I work in IT) and I am sure it's a game bug
whenever anything crashes on my PC, i always know it's a problem at their side, if you get what I mean
so if its configuration/hardware, well my PC is AMD oriented
Some players who have had this issue have ultimately reinstalled their windows and said that they no longer crash on start up or loading into the match
this is while playing tho
well i actually think as you said "this issue" we're not talking about the same thing @quick chasm
there is a huge rise in ingame crashes while playing the match already
rise? When did you start getting the mid game crashes?
rise, yes because it started happening with the updates
mid-game crashes were always present but not in these amounts
Where are these amounts that you a re talking about
exactly while playing the match
And can you be specific when saying "with the updates"
or what do you mean "where"
being specific? well, the insane amount of crashes arrived with the new update
im on live
Yeah, if it was an issue that a lot of players are experiencing then, the issue would be everywhere on social media, i have not noticed any rise in reports of that
i doubt that, as i said if you ask the ones who have those tools to look at global crash stats (counts of crashes) and they filter on the current version
they will probably see there's quite a problem going on
i can't explain psychology of complaining or not by others, you know PUBG has long been associated with crashes, to the point its considered normal or inevitable
this new update causes an "insane" of crashes for many people?
source?
@cunning nebula
did i state 'for many people'
in that line?
we know you always try to defend bluehole, no need now
i said i could imagine my suspicion will be confirmed once they set out to look for a trend, because i know its not my PC
and the clear event of game update started the shit
the insane amount of crashes arrived with the new update
they will probably see there's quite a problem going on
Look at global crash stats (counts of crashes) and they filter on the current version
you implied many people
and i wanted a source on that
@cunning nebula
wow, classy
you aint got better things to do?
it's already done with, community team sent a bunch of crashdump ID's to devs
now you should move to offtopic
that's not what i was asking about
but that's good
i was asking if you had a source on this being a global issue
no i mean
with this patch
there being a global issue with an "insane" number of crashes
if you want to discuss anything other than the issue called out for please move to #💬│general-chat
i'm discussing the issue lmao
i just wanted to know if you had a source on this issue being global
you are misintepreting the whole matter, once again if you want answer then page up and read everything, there are reasons for the assumption
tryhard to defend
now go #💬│general-chat
rise, yes because it started happening with the updates
there is a huge rise in ingame crashes while playing the match already
the insane amount of crashes arrived with the new update
if you ask the ones who have those tools to look at global crash stats (counts of crashes) and they filter on the current version
they will probably see there's quite a problem going on
you said with this latest patch, there was a major crashing issue
can i get a source on that
dude im gonna stop talking to you here because it seems you're deaf and only hear selectively what you want
you have a very hostile attitude
go spend your time in a different way
i answerred your question 3 times, put some effort into discovering your answers
this channel is not meant for this tho, you can move out
do you have a source that this latest patch caused a major, world-wide, crashing issue?
are you hired by PUBG corporation to do this
there is no reason one can be so incoherent that they cannot intepret what I answerred you thrice
unless they have a certain agenda
now you can get outta here please and keep this channel ontopic
i told you its already dealt with
i know it is
i just had one simple question
"do you have a source that this latest patch caused a major, world-wide, crashing issue?"
and you got answerred to read the actual discussion up there before making uninformed comments
i reported your attitude to discord staff btw, have a good day
my attitude???
lmao
can you just answer my one question?
i'm really not here to fight
you could have stopped asking the same dumb question as soon you knew you werent gonna get it in the form you demanded, using common sense would enable you to get the motivation of reporting the issue I did
ok then i'll ask it in a different way
insisting like that without considering my answers is pretty blatant on the fact you got some odd intention
no, you can stop asking
and get outta here
Did this latest patch cause a major, world-wide crashing issue?
or do as I said, read the entire thing
i did
heres things you said
rise, yes because it started happening with the updates
there is a huge rise in ingame crashes while playing the match already
the insane amount of crashes arrived with the new update
if you ask the ones who have those tools to look at global crash stats (counts of crashes) and they filter on the current version
they will probably see there's quite a problem going on
thats not the entire thing
if you still keep repeating the same dumb question you're incapable of comprehending alot
lmao im gonna leave the PUBG discord server because people like you exist here
?????
probably you have had alot of social prolems with others while you act like imbecile who cannot understand what others say
go discuss the results of your behaviour in derailing this channel with SteveTheHappy to whom i sent a complaint
now imma leave the server
anyone who is really bothered by game issues so much that it affects their game experience is retributed like this by smartasses like you
Can i ask about an issue on pubg android?
enough please
creating a huge fuzz around something already dealt with
@zealous anchor you have been here long enough to know that this channel is not a discussion channel. Yet you have had to ask the guy the same question probably over 20 times and clog up this channel with this argument
@cunning nebula you have said that you will stop discussing this many times during this argument, so please stop discussing it with him.
No, please. stop. You can dm each other
and continue
alright I will, just couldnt stand his answers
i didnt mean for it to become a whole discussion, sorry
@keen nacelle you will have to contact pubg mobile support. We do not offer support for the mobile game
here are the links
in the article, how to contact them
Thanks
@quick chasm Event mode doesn't seem to be counting towards achievements, is this correct?
Seems fair, aight! thanks
What countdown @full schooner
I can't seem to see the countdown
We don’t offer support for the mobile version here
You’ll have to talk to TENCENT
K
i was spamming on f and i was on a motor and there was on my screen can not leave this veachel
and then i died
Unable to connect after the last patch?
keeps saying "servers are too busy"
i've restarted my lobby, restarted the game, steam and my pc AND my router
and checked everything
Can i ask How it's possible some player appear in event mode with LVL3 backpack and seems be able to use 'bandage' medic while walking? and reduce dommage recieved? ? (with Nickname like 15210008912 or ****_No1 PLEASE REGION LOCK !!! let cheater with cheater ..)
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
getting an issue where reconnecting in war mode isnt placing me back on my team for my teammates causing frequent friendly fires since they cant see my nametag or number. any word on if fix a fix is in the works?
yeah its fun but a large part of that is being able to work with your team, which is impossible when they just ff you on site : / are they aware of the issue?
i must say i love the war mod and the instant join love it 😍
Is it possible to disable the controller ui and go back to pc ui with a controller plugged in, i know youll just say unplug the controller, but then i wouldnt be able to use my headset then. It really does tick me off.
help
can I ask you something?
I have a problem with the game, only crash for this problem
[25] BattlEye Corrupted Data 3.7.28 - AB1A32
can you know? or help me please
Hello there
i got banned for no reason Believe it or not i appealed ,when can i expect the answer from the staff team? 😃
screams for help inside
Ingame mic not working after patch?
got banned in pubg
lol
fkn event mode
i dropped on a air drop and killed two guys
how to i report people bulllying on this discord
wut is this bug lmao xD
You can adjust the red dot brightness, check your control settings on how to.
this big is lit too.. look at shadow and ump position in hand
@wise turtle ¯_(ツ)_/¯
😦
im playing pubg mobile
I have a problem with the game, only crash for this problem
[25] BattlEye Corrupted Data 3.7.28 - AB1A32
can you know? or help me please
@viral monolith ¯_ಠ_ಠ_/¯
danny, first person have different animation when running with smgs. oddly enough it works well in replays. minor problem though
maybe reinstall battle eye completely @viral monolith
@viral monolith have you tried verifying cache?
same
Hey! For anyone that is receiving that error, give it some time and try again later, it is probably due to too many requests at once.
yes
steve how can i sign up for moderator in this discord ?
there are no sign ups or applications
so i cant be mod or helper ?
guys visual studio code can cause pubg crash on start?

i just want to be like a helper in this discord i dont wanna work at anywere these days i just want to help people throught discord to solve their problems in PUBG.
@prime sandal those are some solid life goals
thought about the economic feasibility?
This place is not for discussions please, move to #💬│general-chat
@random spruce no i meant i wanna help people but im still studying engineering
so is there any way that i can be contributor at least ? @quick chasm
Nokta, asking for roles will never get you a role. Roles are earned. If you ask me how do you earn them, you probably will not get it.
im asking for advice not wanting
The community team does not deal with bans or ban appeals, the team on the customer page is there for that, we cannot help you with your ban.
Oh i know i just wanted to ask
if its possible that it could be a mistake ban?
i already appealed tho
im just curious about how did i get banned but i didnt use any illegal software in the background,besides origin,discord and Logitech
I do not know the nature of your ban, i cannot give you an answer
I can only keep repeating myself here until you understand (:
Oh okay,i do understand,i was just hopping you know something about bans. Thank you.
@quick chasm is the beta 4X4 supposed to appear in m y steam games?
You activate the product on steam with that key and receive closed experimental server client to download
@indigo sable i got banned 1 week ago as well. same situation, didnt do anything in the form of cheating or teamkilling or anything. support wont tell me why i got banned and its a permaban
thats how they work
¯_(ツ)_/¯
oh god
Why does that sound like Rockstar Games.... ;-;
i tried to talking to the people here on discord but they dont seem to really care either
LUUL
"yeah you got banned, you deserve it fkin hacker"
Yesterday i was playing with a verified twitch streamer,partnered with discord and pubg i believe,i was playing with her for about 30 minutes
after boom,you are banned!
yeah
more or less got the same
well im playing with a friends account
but thats not a real solution is it
cause what if i get banned again and agan i wont know why
i think your closed experiment servers are broken
You see,ever since the event came out,ive notice alot of people will do team kills/knock outs by the accident,of course,happen to me as well,a guy yesterday shoot me because he thought it was the enemy,of course,i dont blame,the circle small,contains 30 people,of course you gonna do it,you dont have pretty much alot time to just stand look at his name and see if he is your team mate. But i shoot one guy yesterday by the accident,im pretty sure it could be that because on the pubg rules it says,i quote "" Do not team kill: there is no excuse for non-accidental team kills. If your teammate is breaking these rules, report them to us instead.""
there is no excuse
no,i got 1 day ban,but like,im very concerned about this because it can happen again
guys, the moment a get killed, the screen is freezing ... but i can still hear other player ... is it a know issue ?
and honestly,like,i have the game like 5 days after it came out
still
never used any cheats and stuff
so like,im very worried about this matter in future,cuzz if this happens,i may get perm ban and i didnt do anything
i strongly belive it could be that ,the team kill part,even tho it said ILEGAL SOFTWARE but i only have discord,origin,logitech webcam in the background and thats it
i dont know,i contacted the pubg team and hopefully they are going to respond with something
NA down??
i hope you resolve your issues, maybe you are luckier than me
Is the eu server down ?
Still having this crash when i'm joining a game :(
Fatal error!
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
TslGame.exe!0x00000000BBC25B7E
TslGame.exe!0x00000000BBC2668A
TslGame.exe!0x00000000BBBB92CF
TslGame.exe!0x00000000BD1D750D
TslGame.exe!0x00000000BD81772A
TslGame.exe!0x00000000BD490205
TslGame.exe!0x00000000BC401EF0
TslGame.exe!0x00000000BC512D85
TslGame.exe!0x00000000BD1EEB74
TslGame.exe!0x00000000BD6AD4AC
TslGame.exe!0x00000000BD3E062F
TslGame.exe!0x00000000BD3EE09C
TslGame.exe!0x00000000BD3EEA08
TslGame.exe!0x00000000BD3F34B0
TslGame.exe!0x00000000BD3F3B92
TslGame.exe!0x00000000BD57B023
TslGame.exe!0x00000000BD57B4B0
TslGame.exe!0x00000000BE539E25
TslGame.exe!0x00000000BBD38B7D
TslGame.exe!0x00000000BC641854
TslGame.exe!0x00000000BD51AD60
TslGame.exe!0x00000000BD4613DC
TslGame.exe!0x00000000BBA7D40A
TslGame.exe!0x00000000BBA7629C
TslGame.exe!0x00000000BBA763DA
TslGame.exe!0x00000000BBA7DD7D
TslGame.exe!0x00000000BE66002A
KERNEL32.DLL!0x0000000054001FE4
ntdll.dll!0x00000000542EF061
ntdll.dll!0x00000000542EF061
anyone else having fps issues?
dx11 feature level 10.0 is required to run the engine pls help me 
@eager rover If you have pending Windows updates, perform them and test again
IM at my wits end. Not EVERY time, but most of the time, when i get shot my game freezes for a fraction of a second. Im so demoralized by this bug. Seaching only comes up with installing on C: on an SSD but it already is. Any help is literally welcome right now.
turn your settings down
also decrease your page file in size on the ssd but dont turn it of completly
No reason to mess with pagefile size really
well depends on, if you stop windows managing it, set a min and max to a reasonable size it improves the crashing or freezing for a second.. However, like most guides on the internet suggest turning it off wont
Hello guys, i have a little problem with my game since a few updates, i can't play the game anymore i'm stuck on the splash screen. I have more than 30GB required, my Ram is ok, i checked it already and i have also tried to reload the cache and even unistall and install the game again. I really don't know what to do to fix this issue. Any advice ? Thank you.
@upper shoal thank you leatherman
can i get my name changed to xj_22
@pulsar rampart 👍
thank you

Really PUBG? You're going to kick me for having VMWare Workstation running on my PC? 🙄
iirc people were running hacks showing the map and player locations in a vm. Only way to defeat is not allow vms while playing.
@covert bronze FeelsBadman
@eager rover , your welcome I assume it worked for you?
@covert bronze I feel your pain to... had it happen to me and couldn't rejoin that game either
@tidal grove hey ! Sorry for taggin but i have a small small question that im curious about!
hopefully you can answer me!
@indigo sable what is your question? Maybe others can answer it too
@gachiKZ#8023 " dx11 feature level 10 is required to run the engine" issue
Possible fix:
FIRST try update windows, if that doesnt work for you then:
Uninstall game
Remove TsIGame Folder from Appdata/local directory
Remove graphics driver (preferably with DDU)
Reinstall Graphics driver
Reinstall DX from MS
Update windows (if any updates are needed)
Reinstall game to a different steamLib destination. (just give it a extra folder in the steamlib)
This worked for a friend
is anyone here having issues not hearing the in-game audio while simultaneously connected to discord? i run pubg mobile on iphone 7 plus. can anyone teach me the workaround?
@tired star they arnt up yet..
wtf
desync is horrible
why is there a 25 megabyte update everyday
@vivid flax you need a newer version of directx
Haven't had an issue with the game crashing until the latest patch. Crashes every couple of games, sometimes twice in the same game. Doesn't give me a message, just the bugsplat window.
Specs: i5 4690k @ 4.5
16gb DDR3
RX 580 8gb
Win10 Pro x64
Hm
Not your specs
Those are fine
Software issue
Go into task manager and disable practically everything that’s not windows
Then try to boot it up
See if it works
@naive junco this is an issue for me since the last update pretty sure its just the update
Haven’t had this
I’ve had a few random crashes
But that’s all
Usually in the lobby
I usually do that already
hey, my game freezes when i enter my inventory. Help?
go into settings
gameplayt
turn off inventory character rendor
render
see if that works
I cant see DUO LFG squad and looking-for-players idk why can some0ne help
They are just renamed
It worked, kinda. i still get it sometimes. But thank you.¨
there are so much hackers
yesterday i had 100 fps and now i have 30 fps. I've never had this problem before. I reinstalled the game but it doesn't change. Can anyone help me?
are the test servers up yet
