#🤝│community-troubleshooting
1 messages · Page 95 of 1
me and my friend got in to a match far away form the island all black and nothing happened for 5 min
we closed the game and now we are updating a 1.6 gig update
ye i just did that
still says that
i just checked the integrety of the game files
its all ffine
but it still doesnt open
whats in the 1.6gb update again for pubg?
@celest agate you have to leave your sqaud to see your NA FPP stats in solo and duo
same as yesterday
@celest agate I can't tell fromthat screenshot, but are you in a party? I saw a similar situation once before but couldnt replicate it
@ocean shard hey, why don't you answer the real questions instead of stupid leaderboards lol
not sure what question you're talking about, but unfortunately I do miss questions as I'm monitoring multiple different channels and platforms at once and working on other things at the same time
please ask again
I've been waiting for an answer for over 20 minutes on why my game wont launch
me and my friend got in to a match far away form the island all black and nothing happened for 5 min
we closed the game and now we are updating a 1.6 gig update
Update broke my PUBG. Getting memory reference error. - please +1 if you get the same error
@ocean shard i have this error code the instruction at 0x0000000180037e59 referenced memory at 0x00007fff8e1cfbac. the memorry could not be written
it says that
when i launch it
@heady breach Sorry to hear about that, please explain the problem in more detail + provide your PC specs and a screenshot of any error if applicable, thank you mate
@stiff elbow Thanks for letting me know, Ill forward the info to the devs. What system are you using? specs
@ocean shard u mean like my gpu and stuff
yes please 😃
@ocean shard Intel i5-7600k 3.8Ghz, GTX 1050, msi z270, 16GB ram, there is no error message, when I launch the game it says its running, even in my task manager, but it will not open, then all of a sudden it closes, the process in my task manager closes and my steam no longer says im in PUBG.
ok @ocean shard gtx 1070 i5 3.5ghz ssd samsung 240 gb 16 gb of hyperx ram
@ocean shard - running WIn10 v1709 pro. Intel 6700k. 1080ti. 32gb ram. Vmware workstation (work) and Avira Anti-virus. Everything has been working until this update. (Side note, has reshade installed, tried deleting it, no go)
@radiant siren What's the error you're getting?
@ocean shard memory reference error. Could not be written. Screenshot of error: https://i.imgur.com/g4gc44z.png
Do you mind posting a screenshot for me, for reference please?
@ocean shard if you need any more help, debug etc, let me know! (Know my way around...)
how is it everytime you guys make an update, it shreds my fps? go from playing right before around 120+ fps to 70
@ocean shard *PUBG Intel i5-7600k 3.8Ghz, GTX 1050, msi z270, 16GB ram, there is no error message, when I launch the game it says its running, even in my task manager, but it will not open, then all of a sudden it closes, the process in my task manager closes and my steam no longer says im in PUBG.
did you not download a 1.6gb patch? cuz i did about 20 minsa go
yes
yes at aroung 8:45 est
i did
looking into it, thank you guys
ok
forwarded the info to the dev team\
thx
My games doesn't open anymore when I acidentally closed the pubg task when it was running @ocean shard
also having trouble launching. already tried:
verifying file integrity
repairing visual c++ redists
rebooting
I seem to recall having this problem a few months ago and having to wait for another patch/hotfix (AMD cpu related maybe?)
yup
Intersting
I have the same one
Might be causing the issue
I was playing before the update
same
@bold crater I have an intel cpu.. explains nothing
we're not getting that memory error tho
my bad then Dfg!
Did the devs broke the game that hard? Multiple faults, no correlation, different errors... lol🔥
Im reinstalling XD
hopefully theres no issues after
Im thinking of changing cpu now its always the Phenom XD
Hopefully Hawkinz see's this soon
here's a weird, not exactly game related question: did imgur block the images on your announce page? they all 403 for me
nope, i7-6700k
where?
Pubg General Chat
@ocean shard Just did the re install still same issue just like when you had the AMD Phenom issue
Since the current patch when I try to launch pubg, my status changes, I see the exe running, but then it just quits. No error, nothing appears
anybody else having this issue?
@ocean shard The Roadmap on the website he pictures aint loading up.....
Verified my steam files, all good.
will get that looked at, thank you
do you not have "enough memory"
Does it give you that error message
no error at all, the tslgame.exe just stops running
I've had this issue with the test server builds for the last few times.
yea my game wont even start im haveing issues
@slender cove What video card do you have?
ATi 7950 here, so that isn't common between us.
Windows 10?
i have a gtx 750 ti superclocked
not even same OS...
does your steam status change to "playerunknown's battleground" then just change back?
open your friends list, and look at your profile status
basically the same thing though
@ocean shard The one on the actual forum post works, just one on the main website doesn't...
I"m going to uninstall, make sure everything is deleted, and reinstall overnight and try tomorrow
any forum postings about this issue?
I don't know if its a directly game issue or some odd configuration we all share that is preventing pubg from launching
wish it would error, then I can figure out what is wrong
quitting with no error is worse. 😦
getting big lags and fps drops
anyone know why a bunch (not all) of my keybinds and my sensitivity just reset after i restarted my client?
@slender cove : https://forums.playbattlegrounds.com/topic/191025-great-game-wont-launch-after-16g-update/
the hitching is horrendous right now
Can't open the test server just keeps coming up with the error "EX:FORMAT"
4k borderless not working, startin up as a window and not covering the whole screen, rather only abotu a quarter
my mouse make the game stutter when i move it...
how do i emote
Seems like the devs messed up something regards to the memory error (pointer error in the Windows API), nothing to do but wait for a fix.....
Same
what happened to the shaders in pubg?
since this recent patch it just got rid of all of them and i cant apply any more shaders after the patch
my game wont launch 😩
"Fixed the game" lmao
I'm still banned from the wave last night
it says until 3/8/18 and it's currently 3/9/18 so
any word on news on that
Well i mean were u hacking
it is still 3/8 in some areas like NA
no obviously
This is bullshit guys
anyone else still banned from the last wave?
I uninstalled and reinstalled the test server, verified the game files and still getting the error "EX:FORMAT" it's on an SSD and it worked fine before this patch.
Honestly
It would nice to get a @everyone message
In game updates that they are fixing the issue and aware of it
Why did they have to push out another update
they had one last night
ffs
if the Fornite Devs and Coding team ran Pubg
Oh baby!
Fornite just came out with 20v20v20v20v20
Game disconnected me and keeps giving me connection failed on relogin
😴 waiting for game fix. @devs https://i.imgur.com/g4gc44z.png
test server problem
@ocean shard there was that SSE4.2 thing back in December that you commented on (https://steamcommunity.com/app/578080/discussions/1/1500126447384185320/?ctp=3#c1500126447385770059). Is the problem people are having now similar? Are we likely to get a fix or are we out of luck? thx in advance
is the roadmap added to the test server?]
@tepid surge a Roadmap is a plan moving forward, not a patchnote.
i didnt understand what you said but i think its right
PUBG won't launch or start.
I try to run pubg on steam but it just says running and then nothing happens. Anyone else having this problem?
"Your client version is 3.7.15. Please exit the game and update to 3.7.14 to join game".
^ test server update just now?
None Test Server PUBG not available?
Is the new scopes and shit on the test server or normal server?
testserver but it aint working
@ocean shard Yo, It won't work, But i saw BEService.exe on Task Manager and on my Steam Status it says I'm playing PUBG then after 10 secs BEService.exe close then on my Steam status goes to Online status.
sry if its not priority but what about that testserver? "Your client version is 3.7.15. Please exit the game and update to 3.7.14 to join game"
@calm jay I'm not familiar with the software, so don't know if the options are the same as OBS in this regard.. so bear with me. If you're using game capture, can you right click on it > properties and is "Use anti-cheat compatibility hook" ticked? Untick it and try again
great, thank you
@calm jay Can you please let me know what operating system you're using?
windows 10
there is another problem now. streamlabs osb doest capture the game if i unticked "Use anti-cheat compatibility hook. even i start them administor
@ocean shard
even after update still getting the EX:format error
@mossy vessel Live server or test server?
@slender cove Do you get an error when you launch, if so, what is it?
@calm jay Sorry, I'm not sure. I'm looking into this, for me it resolves itself in OBS when I untick it
Test server
@slender cove Which AV are you using?
@mossy vessel thank you, will pass on the info
Please create a thread on our troubleshooting section of the forum and include your PC specs + running programs to help us further investigate and get this resolved for you. Apologies for the inconvenience https://forums.playbattlegrounds.com/forum/149-troubleshooting/
on test server
My girlfriends game wont start either, I made a Forum post for her
Been trying to get this working for hours. played fine. Updated at some point tonight , Verified 10x, uninstalled and reinstalled twice, cleared steam cashe, uninstalled C++ 13 and 15 AND 17. Realized cant have 15 and 17 at same time idk y so tried it with each of them installed reboted PC like 30+ times. tried running admin for game and BE. game like half starts and closes before it launches.BE opens for like 1 minute then nothing. getting EXTREAMLY frustrated. Running Wondows 10. Ive even disabled my Avast and nothing. Please Pubg Gods send help.....
i have the same prob wont launch since update.......
haha
start a boy cot till they fix it
your not wrong
10
tried reinstall reboot verafied game files
haha nothing wokrs
well this update truley fckd it
yer it should be
just us unlucky ones...
could be cause we toooo goooodddd 😝
what kind of pc u running
ok
maybe its potota spec pubg now
only potatos can run it
hahahahaha
This channel is for troubleshooting, not complaining or conversation.
very low fps after update
my game wont start since the update either resarted and everything nothing works
so..... ive been having same probs with it not launching.. tried reinstall re boot all of that.......
i just went through my virus protection and added pubg to my execption list and now pubg has booted up normally so try that
how do i do that?
can someone help me?
you current version is .15 please exit the game and update it to .14
on the test server
nothing of mine is launching up it says it is running but im not getting no game
@nocturne ocean i just had to do another update for the test server this morning
How I died
@short portal Which anti-virus are you using? Some players with trend micro have reported that adding both PUBG exe's to the AV exceptions list has resolved the issue for them
tslgame.exe and tslgame_BE.exe can be located in your PUBG directory, to find this open your Steam games library > right click PUBG > local files > browse local files, then navigate to PUBG\TslGame\Binaries\Win64
^ did you try this @short portal ? I may have posted it in the wrong channel
A fix for this?
On test server, been posted before. Just seeing if there is a solution
@limpid skiff Does it inhibit you from joining games? I think it may only be visual, I'll check that the dev team are aware, thank you
Queued up for about a minute in duo, didnt find a game. Will let it search longer and get back to you
There aren't a large amount of players on test at the moment, I've just given it a shot and I have the same error as you but can enter games. NA & NA FPP in particular have quite low numbers on there ATM
thanks for your report
Ah ok no worries thank you
@echo tundra Looking into it, can you please link me your Steam acc?
is there an .ini file where you can change the resolution
what do you do if the game breaks your resolution and you can't get to the options menu
I'm getting the same version error, and matchmaking doesn't seem to be working after 5 mins waiting to get into a game
@stone oar it is probably a visual bug, you should be able to play the game normally.
@lyric phoenix it is very early for the NA players so there aren't many players queue-ing for the game in that region
I was able to instantly join on the AS server
guys how do you manually change resolution
@eternal sentinel Hey, you can delete the GameUserSettings.ini in %localappdata% and verify game files to download the fresh file since yours might be corrupted
the ini file is in TslGame/Saved/Config/WindowsNoEditor folder. To find the folder you must press Windows key + R, input %localappdata% then navigate to TslGame
@ocean shard thx for the help that did work
@ocean shard http://steamcommunity.com/id/axatjpr
Thank you!
Do you guys know if in the test server the black before zooming in in scopes is a glitch? Cause it's not in the patch notes
ive been reporting cheaters and they send me emails telling me thanks for contacting us and stuff and what steps they took to reduce cheaters , it feels like they just copy and paste whole chunk of text and they arent doing much to solve the problem , can they tell me stuff like whether they took action or investigated the cheaters account .
is there gonna be optimisation for 1050ti as its terrible since update almost unplayable
is the problem fixed where the memory could not be written?
ok so @ocean shard i reinstalled the game and still doesnt work i even put it on my ssd
ok
Hello. guys. After update game crashes after 5-10 minutes starting the match. Before this update all worked pretty good
its a patch btw
yeah, I noticed 😦
so it deosnt bring new stuff to the game and it still craches
Game won't launch still not fixed?
holy moses
well, no one's telling is not nice, it's just affects not only cheaters, that's not nice at all
IIRC, that means your antivirus is stopping BE from loading.
@stark laurel
So you might need to whitelist BE or run TSL as an admin.
i tried running as admin did not work
how do I whitelist this?
not sure what it means
I'm having problems with the screen scaling post the update
Some of the screen goes out of the display
Screen works fine otherwise, so it isn't a calibration issue
nice update DECREASE in FPS by 40%
@potent cloud what is your resolution in game set to?
hmm, have you tried cycling through screen modes while in lobby
you can do that by clicking alt+enter
it will cycle through windowed, borderless and fullscreen
What does BE Service is not working properly mean plz help
Okay will try. Thanks
when i try to join a game
@viral monolith
https://forums.playbattlegrounds.com/topic/181292-read-me-first-troubleshooting-steps/
check number 9.
thx
@pure crescent what are your full pc specs and in game settings?
I did
Hey guys i have an problem, my Test cliënt wont update what can i do?
follow the steps 4,5,6 there
my test client keeps saying its 3.7.15 and i need to downgrade to 3.7.14
i guess they forgot to upgrade the server versions?
Visual bug, the client is up to date, you can play normally
i am playing with i3 4130
10 gb of ram 1866 speed
gtx 960 2gb OC
1920x1080
i have
the fps in unstable
is*
from 80 to 25 and it keep going and going and going
Okay, thank you for the information, i'll forward it to the team
you did not have issues like that before the update?
That worked, Steve. Thanks 😄
Does i actually get a ban on the test server if i get ban on the main game because i got banned with no reasen
My friends pubg wont start anybody has some tips?
It doesn't start either for me
did you try to reinstall the game?
Yes
and it still doesnt work?
Nope
too bad
I am not able to hear the footsteps of my enemy? Anyone else has this problem or is it on my side?
In the tts*
playing with 22 fps
check the fps in the top left
can anyone help me please with this?
Same problem. Used to play with 90fps now it runs on 40
cant start game
hello, i'm new here and i was hoping someone has a fix for the edges flickering in the distance thing? my game looks literally like this video https://www.youtube.com/watch?v=7iCm_nCspjA . it is the same with the settings maxed out vs lowest . pc- ryzen 1600x at 4.0, 16gbs ram at 2933, gtx 1080, some sandisk 500gb ssd, playing at 1080p
WTF is this new update. entire game id framing
its like you want people to move to fortnite
i can"t play game .when i start my game and the game not working
Game wont start. Cool story
how can i fix ?
Its every update. something gets broken
i wonder how
i hope 1 guy can fix this
Is anybody else experiencing redicoulus matchmaking times on the test server?
*ridiculous
test servers always have less players
Alot of peoples games wont launch
this is the new pubg bug that if you are dead you can not click back to the lobby?????????????
I always have to close the game and get in again
my game wont launch, any suggestions?
this is apparently run by bluehole, what a joke
your not alone
Yeah.
Waduhek. Open PUBG and got this
been annoying me for 5 times eu server
Does anyone have a solution for the connection failed problem? I've crashed about 5 times in a row already
The moment when they try to boost fps but they fuck it up facepalm ,that big of a game can`t even optimize and fix the bugs .........why then release 1.0.................................

@quick chasm are the devs working on the game not loading (memory could not be written)
cant launch game
Anyone else getting the EX:FOMART error while trying to connect to Test servers??
@viral monolith you are not alone 😃 can't play now...
hmmm what to play... fallout 4 or blacklight retribution... ?
geforce now works with pubg XD can play now
https://www.golem.de/news/geforce-now-ausprobiert-nvidia-streamt-spiele-mit-120-fps-1801-132040.html
Hello! I'm new here, but I'd like to share that my FPS is killing me. I can't play the game for now, and I want to know if someone's having the same problem than me..
That FPS drop, is not normal!
Is the new updte on live servers?
Yeah
@thick sequoia I used to get around 90 fps a couple of months ago. Now I'm at 40 fps at 1280.800 res.
Yeah the FPS is an issue atm
game is micro stuttering and i got 40-50fps
used to have +100
What are your pc specs?
XD
Just interested
16Gb 2400, i7-67, 960, SSD too.
@thick sequoia yeah i had 90 fps now i have 20-30
I've lost all hope. I just come back every update with hopes of better performance.
this game runs smooth only to the people that are having a 6th gen or higher i7 and that too not as smooth as other games
@thick sequoia There's currently some kind of bug causing performance drops on live, i would suggest playing on Test Servers until it is resolved
My PC: i5, GPU is a RX 460, 8GB Ram..
It's not a NICE ONE, but I used to play the game with nice quality..
My test server isn't connecting either. I get an EX:Format error when I launch the game.
And high fps
Any fix?
the bug only seems to trigger on AMD cards
@spring ledge verify game files
this happens if map files have been modified / corrupted
Trying that right now.
@zealous anchor Not only AMD, I have a friend who has one GTX 1060, same problem
I played today without any issues though
yep
I see
But a little less, of course
@pure crescent @thick sequoia can both of you try if the issue is still there on Test Servers?
I had to download the Test Servers first
same*
:/
with my stupid connection i don t think i will
The performance improvements in the last updates were good imo
yep i playe with 90 fps at med settings
now even low not going more then 30 fps
Yes
yes who wanna play on tst server x
And Thanks Kipz
D
We likely will get a hotfix later today, or they'll drop the test servers a bit early
For talking to me like that
♥
Maybe we could play sometime, when the live servers back to normal
I'm brazilian by the way, sorry if my english is not perfect, lamo
lmao*
np
You too.
is the fps drop on test or live sever
@zealous anchor I get the same error. I've verified files too.
huh... you changed any files recently?
anything like deleting maps, installing Reshade / similar programs
Not really. My Test is on the HDD. Live on SSD.
hmm
Haven't used Reshade.
and this issue doesnt come up on live
Nope.
I see a couple of posts on the forums, subreddit and steam discussions. No one got a solution yet.
Do you get the same EX Format error? Or does your game crash?
when i try to launch my pubg it says running then just stops after a few seconds anyone else haveing this problem? are the servers down ?
Imma do that now.
ye si even downloaded the latest windows updates
I have noticed a decrease in fps too, it's playable for me but it goes a little low than I am used to
So yeah
Windows Defender or Malwarebytes will work
ok let me try my last scan was 10 hours ago
alright
try launching the game now
and to clarify, was that a Malwarebytes scan?
or just Windows Defender
huh
@cedar osprey Im having same issue. Says running on steam and then stops
i'd write up a report and put it on the forums then
can't help much more than that, sorry
: (
ur fine thx
A restart didnt fix it either. Argh this took my 7 hours to download.
Imma go back to Rust
lots of people having issues with this since the patch. bluehole being useless about it. last update some hours ago
@viral monolith some bug on live servers, i recommend trying Test Servers till its fixed
this started yesterday at around 9 pm est and we still dont have a report
@wooden pasture yea its aload of shit ive tried everything just wont launch
Why can't the loading screen errors contain useful information.
Wtf is EX:Format even.
I'd imagine some issue with game file formatting
I did get this error message once, and the game loaded, but when I tried to relaunch it doesnt load up anymore
"09:42:00: Starting BattlEye Service...
09:42:06: Launching game...
09:42:24: Note: File blocks can be ignored if they don't cause problems with the game.
09:42:24: [INFO] Blocked loading of file: "C:\Windows\System32\acaptuser64.dll".
oh, that's not good
can you run a virus scan with windows defender or Malwarebytes? @wooden pasture
Maybe I'll have to re-install the Test server for it to work properly.
check the forums guys, have literally tried everything. Bluehole are working on a fix
nothing we can do now
that would be the last thing i'd recommend before just waiting
please fix the FPS drop please !
Hello, after this most recent update some days ago: After exciting game, both live and test server steam says im playing( trying to launch game says app is already running, never had this before.. (I always have to end tsl.exe in task manager)
has anyone elses sound via headset messed up since latest update? or just me? sounds like underwater
@communityteam 16 hours, still can't launch the game. No acknowledgement. What is this customer service
Anyone else having battleye corrupted memory #0 error?
@tribal flicker are the devs working on the ''memory could not be written'' issue?
@stiff elbow You've done the steps on the forums I sent earlier, correct?
no where are they @tribal flicker
ok
guys i want to invite my friend to this server but can i have the invitation code?
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
@tiny pond
why cant we just create one?
@tribal flicker none of those work
same did them all
getting this issue after the last update
@sudden radish error is caused by your anit-vrius HitmanPro. Try disabling it
Anyway, @tribal flicker - the memory error people are getting is because access violation within the Windows API, please get the devs to investigate. It's already been 16 hours....
^ suspecting it's loaded into the memory in Windows and PUBG doesn't like it. Never used HitmanPro myself, but you might actually have to stop the service in something called "services.msc" (you can open that with pressing ctrl + r and type: services.msc and then press enter)
find "HitmanPro.Alert service" then right click and click stop
i just wanna know is there anything about FPS drop or not?
@radiant siren i've read every single artricle posted the last 16 hours. no fix
not even running
@sudden radish The issue is you experience is the latest anti-cheat PUBG devs added. It's intrusive and detective. Blocks a lot of files that can modify the game somehow. Your issue is the anti-vrius.
Thanks
I've already uninstalled my enterprise-class endpoint protection
Right click that service, go to properties, in the "startup type" dropdown, choose "disabled", restart pc, does it work now? If not, there might be other things to do or remove hmpalert.dll file (which might break your anti-virus and that is not our goal....)
dont have to disable it
just have to stop the process
= Microsoft Azure Expert
I know windows
MCSA representing, good to know 😄
Anything about low FPS after the new update?
ive reinstalled PUBG twice, did 2 updates, restarted my pc probably a fucking hundred times & the game still wont launch
it opens the BE service task in my manager & steam says im playing it, then all of a sudden the task closes
no error messagge
hi
hello
@heady breach I’m with you. I have literally done everything that was suggested and reinstalled as well. Same garbage. Complete clusterfk
can some one help me i installed the update today and now i cant load my game
i have reinstalled game 4 times varyfied files 5 times and only option left is to reinstall hole of steam
@heady breach i have same issue
😴 waiting for game fix. https://i.imgur.com/g4gc44z.png
Had to get the anti-virus uninstaller for my AV to get teh game working now
they should come out with an actual message on the game updates
just for a quick report of the situation
@thick sequoia yeah i used to have 90 fps avg
now i have 50 fps max not even stable
sometimes i play with 20-15 fps
gg pubg
is there an achievement for getting your game to launch?
no, but there is something called "get a better pc"
yep, PC's fault, even though it was just upgraded last month!!!
game worked yesterday. Patch get released, and tons and tons of people cant launch. Its become laughable at this point
it's*
@cosmic coyote what are your standards to a good pc anyways
ones that run games :)
specs
why wont my game launch im so pissed rn?!!!
okay good i thought it was just my pc
If your game isn't launching, it most likely means that you have some program running that the new anti-cheat measures can't distinguish from being a hack, so it's blocking launch.
cease when are you guys fixing it ?
We aren't, it's more fun to watch you sit and stew.
The devs are working on a fix @dry crescent
Till then, try the test server and see if it works
okay are they working on it right now ?
@gleaming vector so the memory can not be written thing is bc of the new anticheat?
"Hello everyone,
Earlier today we deployed an anti-cheat update to improve game security. This update blocks additional cheats and helper programs that alter the graphics or aid in gameplay in some way. We aim to improve and maintain a fair playing field for everyone and will continue our efforts against any programs that give their users an unfair advantage. Programs that are not used to gain an unfair advantage but are indistinguishable from cheats based on their behavior will also be blocked.
We are aware that there can be some compatibility issues due to this update and are working towards resolving them.
Thank you for your support and understanding. "
So... You're saying that you do have a cheat engine?
yes but never used since last year when i used to play the forest
no wait
cheat engine it self
and here my friends, you see the pedals start turning, as he attempts to back-pedal...
Hi, since today whenever I move my mouse the game is freezing for like 200ms, happening everywhere in the menu, in game, in inventory, but if I don't move my mouse, can run the game with 140+ fps
@remote nimbus this is a known issue, devs are working on it
its not on test servers tho, so you can play that
@remote nimbus have you tried restarting yoru PC? I have a similar issue sometimes and a restart fixes it..
Yeah restarted my computer and only launched PUBG, the problem was still here
@gleaming vector so u are saying that i should uninstall cheat engine aswell as single player mods for gta?
So have the devs said a SINGLE word about the game not starting up? There's a dozen threads on reddit, a dozen more on the official forums and tons of people messaging them directly and it seems it's just been silence.
I would say that it's a good starting place @stiff elbow
ok
@nocturne siren You do realize that it is currently 0600 on Saturday where the devs are.... right?
so, still no fix?
No, I do not realize that. I am just a guy who plays video games man, why would I know that? I know it's been nearly a day since this all started.
also keep in mind, there is already a fix for the issue on test servers, in a way
it wont take long now
Ugh. Really wish I didn't uninstall the test server literally yesterday...
F
Just downloaded the test server still having the same problem on it
well, im back to warthunder. untill their servers refuse me access.
@gleaming vector just deleted all the possible ''mods'' that i had (gta, cheat engine, bo2) but it still doesnt work
i start game
get into match
get bsod
ffs
lmao it finally launched
and now the game thinks my default settings should be medium
trick im using a 750 ti lmao
Found another problem might help find the source of my problems, when I put my game in full screen, have a lot of green band moving on my screen
anyone else having connection issues?
Downloaded test server. Not fixed.
FPS drops not fixed i have a freind with gtx 1080 playing iwth 20 fps lmao
Lol, why would you have that many AVs anyways? It'll just cause tons of exception errors and probably make your resource usage go skyhigh. The best AV is common sense anyways.
@pure crescent i wouldnt care bc ur game launches
i really don t know what the problem everyupdate makes the game worst then befor
true
i was playingpubg yesterday with 100 fps
now it 20 fp
they need to make a update fast for this
already been a day
only god know
and the devs
xD
going to play overwatch atleast that game works
since yester day i m trying to play pubg
does anyone know how to fix this. I was told that it was my antivirus. I checked that and everything seemed to be ok. If anyone had this issue before and fixed it please tell me.
ummmm
if you in discord ;;;;;; what heve i to do to play .?
.invite
@wary flare #360773555278970880 posting videos here is not allowed
😦
No fix for Ex:Format error yet?
[4:00 PM] ItsKipz: @nocturne siren yes
[4:00 PM] ItsKipz: they've confirmed they're working on a fix
[4:00 PM] ItsKipz: no silence here
Can anyone expand on or even verify this?
it is annoying ive payed for a game i cant play and not even my fault
Our entire cannot get into game..... What is going on
I had that issue
Try restarting the lobby
I did that and then it worked
@hasty ice
Spam, no one can even get into lobby or get game to load. We do have one person that can get in but his FPS dropped from 85 to 20 and very laggy..... We are all about done with all this......
same here click game to run , Steam says game is running and then stop
Same for everyone
and it says on steam the game is running
yet it stops
cant even start it, whats going on?
i re installed like 5 times
i even reformatted my computer
same thing.
ok so its not my cupter then
theres actally somjething run witht he game istel thats not letting certain people even start up?
it is the update
well hopfuly they fix it soon
i hjad just gotten the Hooded jakect, i do not want my money to have gone to waste like that trying to get it only to not even be able to see it
Just solved the no loading issue with PUBG. 3RD party software is conflicting with Anti-cheat. Try removing your 3rd party anti-virus App as the firewall is blocking the porting most likely. Just solved a friends PC to load PUBG this way.
just did that, again steam will say running, then a few seconds later, just goes back to nothing
nope did not work
The problem is related to Battle-Eye porting out of your client. So any 3rd party firewall/anti-virus will block or be blocked. Windows Defender is not affected by it as I am running it. I have not had this issue and updated both patches with no issues. It is on YOUR end that the game won't launch, until they recode every Anti-Virus and certify etc.
ok i just re formatted my computer
and steam is the first and only thing i installed
But I only have Windows Defender and the game worked yesterday
i made sure i have no 3rd part an tie cheat
@umbral mountain I just spent 2 hours diagnosing a players PC and by removing 3rd party antivirus the game now works. SO check your 3rd party software that affects firewall and anti-virus.
stilll njtohing
Any hotfixes for the fps drop after the recent update?
I turned everything off including defender and it is the only anti on machine.... Still does not run, loads but just sits there.....
@hasty ice We removed Norten Anti-Virus + Bitdefender and he was able to launch the game.
Have you updated Windows and are you using the new 391.01 Nvidia driver (if you have Nvidia gpu)?
bro the problem is with the game itself,how come people were playing the game normally before the update..its just that they fix one thing and break another in the process..
Driver was the first thing confirmed as was windows update. Uninstalled game, verified files in steam. Uninstalled Bit defender, turned off windows defender...... Still no load
don't get me wrong I love the game but things like this kinda turn me away from it, and I know if I made a game like this it would be full of bugs like this but BlueHole should have QA testers to stop bugs like this happening
well, even if i could load into the game right now, not sure id even bother playing it at the moment, considering all the comments im hearing about the lag at the moment. They need to fix this crap. lets be real, the update was mainly to get rid of hackers even more.
they got rid of everyone by breaking the game
lol true that
here i was thinking ill play some pubg on the weekend,puffff goes the dream...
from 60 frames to 30 frames,lobby 27-30 frames at very low...didnt even bother to go in a match...
so pubg runs on laptop
but not my pc
slow claps
but yeah major framedrops on my gaming laptop XD
@hasty ice I hear ya, well that is what we did and his game was able to load once he uninstalled those programs.
is there an official note that the devs wrote to tell us taht they are working on it
What is the purpose of a test server? This reminds me of the old Microsoft days. Let the end user tell us it doesn’t work....
guys i have a bug, when i try to slide my items in inventory the item isnt fits with mouse cursor
how can i fix it?
@hasty ice , we also removed Warhammer the game off of his sytem. Not sure but may have helped as well.
@wet solar did u download new drivers for nvidia
removing games and programmes is not really a fix..
Mars, correct.... This release should had been on the test server before it went live
@The@stiff elbow I did
This here is the Downfall of PUBG,slow and steady...:(
I don't dissagree, but that is how we got his PUBG to launch. We removed a few 3rd party programs.
@stiff elbow my friends got the same problem
I think this Publisher looks how is the best way to Fuck off there Users
well let me tell u that ur lucky ur game even launches cause mine dont and yes i folowed all of the protocol of trouble shouting
My game is taking too long to load
after the update
and when load, the fps drops dramatically
well i get an error code rip
Thats new 😂
looks like memory leak
do u know how to fix it
-_-
EX:format issue still happening for test server
13GB update to test server??? Annnnnnnnnd game still won't open. Bluehole really blows.
Complete silence.
A message from @zealous anchor earlier said they were working on it, but there's zero evidence that that is the case, and he didn't provide any sources.
nice tag
search for SteveTheHappy's last few messages
and then up a bit in RoboDan's messages
it's the weekend in SK, so i'm not expecting any fix for a few days. RIP selling crates
no, it was only announced @viral monolith
@visual carbon refunds are handled by steam, not pubg itself
Normally I'd disagree with you @visual carbon , but in the year I've had this game, it's been a fucking TRAINWRECK. Refunds should be allowed for this game.
Wow, calm down your highness.
@coarse junco if u bought the game more than 2 weeks ago or played more than 2 hours you will not be able to get refunded
so rip
its not that, we obviously know that they know their is a problem but the thing is that they should make a report about on the game updates channel something ''official''
LMFAO, are you a NEET @visual carbon?
Anyways, people keep saying it's the weekend and not to expect a fix any time soon, I guess that's why real professional companies would never release an update like this before everyone goes on weekend.
Sorry, meant NEET. As in Not in Education, Employment, or Training. As in, autists who live at home with their parents. As in, where in the hell do you get your wacked out world view that everyone seems to owe you refunds, apologies, and links to refunds with friendly little bells and whistles.
This isn't customer service, you get that right?
This is a Discord channel.
With mods.
Not customer service reps.
I work in customer service. People pay me to do what you're talking about. These people are not paid to do that.
WTF, how old are you, seriously?
In all honesty, what is your age?
There's NO way.
You're like 14 right?
Why, do you think I talk to them like this?
No, obviously not, moron.
I wouldn't be employed if I got to tell morons they were moronic.
Or I'd REALLY love my job.
Wrong.
Dead wrong.
LMFAO, I literally get a promotion next week, but I can see you're a very simple minded person, so I don't think anything I say will change your pattern of thoughts.
No you didn't. You DEMANDED a refund from people who have nothing to do with that.
Then you berated the one guy who gave you a link he didn't have to give you.
Seriously, again, are you 14?
You don't seem to understand how the world in general works.
Why would I reconsider a job I enjoy and that wants me as an employee? LMFAO.
Oh I'm sure you have me down to a T, bud.
LOLO
Once more, 14? Am I pretty close?
Why?
Why would I do that?
There's NO reason to do that.
Guys anybody can help I have a weird problem yesterday I didn’t recieve the 1.6 GB update and I can still play the game but I have huge FPS drops any tips to fix this problem ,thank u
LMFAO. You're psychotic. All you do is moan.
LMFAO. My employers love me, so again, why the FUCK would I do that?
LOL. Holy delusional Batman, you have got to be one of the most interesting autists I've conversed with.
Am I at a wrong chat or what ??
Are your problems generally something like, "I WANT MY MONEY BACK MORONS!"
Sorry @keen latch , this autist took over the chat.
You have SUCH a weak grasp of the English language this is a chore to put up with. I wish if we are going to keep this up you'd give me the decency I give you and make some fucking sense.
lmao i saw the "lol ur english sucks" from a mile away lol
oh no not the r word!
🍿
Oh god, I can't anymore. This is just too much, I'll check in in a while to see if anythings fixed, but this is too fucking autistic for me anymore.
four of the mods have red circles. A red circle means away right?
then at least one mod is currently not afk
and that also means your whole commentary with the dude that was trained by a dog was deemed fine.
unless the green circle mod is actually afk
oh come on, they're understandable
I understood them at least
wow a lot of those messages can be taken out of context
dude if I were you I would've just stopped typing.
and left him all to his lonesome
or is it on his lonesome?
i don't know english is weird
It's neither because lonesome is a feeling, not a physical thing.
By his lonesome is the most common phrase that doesn't really make sense though.
I've been experiencing some sort of glitch that I've had several other occasions where I cannot remove sights from my weapons. Any suggestions?
um some guy just survived a mk14 shot to the lvl 1 helmet and it broke off and i just survived a k98 to to the head with a levevl 2 helmet that broke too can anyone tell me why?
Just had a new update FYI.
Still won't start...
game won't start....
i have same problem
i already installed that but no fix
My game still lagging after the new update
So strange, I just wanna play like I used to play before
!server
still dont work
SR29 need 1
still wont start after 29 mb update
my pubg won't open ):
yeah that update didnt solve my not-launching problem =\
i saw a update and i was like yay i can play but it did nothing
ohh ok do u have launch options?
No, I'm like jackindex as well. Separate problem. I think it has to do w older CPUs
ye
ye i think its with my cpu too but it worked normally beofre that
if you cant start / are getting a memory error, its because the newest patch uses an instruction set not supported by some CPUs
this will most likely get hotfixed soon, unlike the FPS bug
is there like a driver update for cpu
ok
this is re what happened last time: https://steamcommunity.com/app/578080/discussions/1/1500126447384185320/?ctp=3#c1500126447385770059
should i still check
im sanguine about it; i can wait until the fix, just disappointed
same ^
was the update for the fps drops (29mb)
Does anyone know why I cant launch my game. Ive tried everything from windows update to updating my drivers. Ever sense the new update came out I cant laucnh pubg. I just get some kind of error. Really annoying to deal with
@halcyon barn what CPU do you have
i5-6600 with a 1060ti6gb
hmm
I ran pubg without a problem before
@halcyon barn
when I launch the game
rip
ya fortnite it looks like for me tonight 😦
already have it
ok
ok
Ya played h1 sense pre season 3 when ninja played it alot
rip
but lost intreast sense the game is just dying
If pubg dont fix their shit soon alot of people I think are gonna start leaving
funny thing is
people have been saying that since October
and it hasnt happened
¯_(ツ)_/¯
Close obs I have the same problem. So u cant stream
still no fix for game not launching on steam?
i7-7700 CPU
Alt cntrl end battle eye? sry, new to PC
Battleeye isn't on there
Ok have u tryed uninstall and re install
nothing running but steam and discord. game fails to start
@ocean shard it said close programs can I get any examples
In the game update channel
@stiff elbow What CPU do you have and are you running any streaming/recording software?
lol PUBG is gonna lose so many players over this BS
@ocean shard it’s i5 6600
Haven't been able to play for a full day
Hi, I would like to know if it's possible to get a ban with the steelseries engine turned on, if only the DPI change is used there?
What the hell is a window bad image when i open my PUBG client
@viral monolith shouldn't do, no. Although macros to gain an unfair advantage are against our rules of conduct
so they can cause a ban, yep
@stiff elbow Can you PM me screenshots of all your processes in the processes tab in task manager? will try and look into this for you
Btw my issue is not launching
yep gotcha
Are you having the same issue? Please PM me the same info + CPU
and screenshots of the error
Oh, There's no error.
ah of course, my mistake
But when I open PUBG it closes after 10 secs
please just PM me the same info I asked @stiff elbow for + CPU
And there's BEService opening at Task Manager then after 10 secs it closes.
