#🤝│community-troubleshooting
1 messages · Page 87 of 1
No, that is not how development works at all.
ps iv seen more cheaters now than before. like i loved this game before now its makes me angry because everyone is hacking
you to hope i didnt ruin anything for you
@weary warren can you tell us when south african servers and austrailian servers will be here?
and with regards to cheat id say start banning the mac address as banning hardware isnt fair because people will resell their pcs to unknowing beginners and they will be banned automatically
anyone have a fix for my mate no bp in test server and when he joins my team his character model wont load and when we try to match the game fails us automatically
the bp has N/A next to it
where as mine works fine
and we both just downloaded it , he even uninstalled and re downloaded
The patch note says that there are going to be 4 available crates and 2 new crates while 2 crates are available at this time so the you won't be able to get the gamescom crate, right?
@robust mist No, you can not get gamescom from the reward system
Thank god 👀
it's okay after i disable reshade huh?
Yep, should be. If it’s not tag me.
So my friend despite his ban appeal is still banned
Im pretty sure he didnt use any cheat
So, because I don't have a way to change my ingame resolution from 1080p
Is it possible for them to allow the ini file to be edited so that way I can force a resolution
Because I've been hearing that any edit to the ini file is reverted, even screen resolution
@viral monolith Nothing can be done from here about that.
@north kindle Please try this: press WIN+R and enter %localappdata%
Go to TslGame\Saved\Config and delete the folder WindowsNoEditor and verify your game files.
WARNING: This will reset all your graphic settings, keybinds, and sensitivities.
I've heard alot about innocent people getting banned too
Okay, well this isn't the place to seek help for that, sorry.
I already tried that the last time I asked for help
No success
I've also tried forcing my desktop res to something else
But the game still launches in 1080p
This seems to be a system issue and not a game issue.
We cannot resolve this for you. The files I suggested control the resolution and it pulls the resolution settings from your computer.
I tried setting my res to 1600x900
Restarting my computer
And relaunching
Should I try it again but delete my config file
Why are you wanting to run in anything lower than 1080?
I'm not
My native res is 1440p
So I tried changing it lower to see if it had any effect
Okay, lets try this
I'm going to send you my ini file
Try this one.
@north kindle
No luck
does bunny hopping still exist?
@keen sand you mean crouch jumping?
no bunny
where u can time ur jump and keep jumping
maintaining walking speed
but with much less sound
i see video guides about it
but they're 2 3 months old
i'm new so not sure if it still eixsts
I think they might have been eliminated with the 1.0 Vaulting features. Like the crouch jump.
only TPP leaderbords working atm in the test?
Uhm, don't turn right?
Make sure you don't have controller plugged in as well, possible that it's turning for you
no i got a razer keyboard plugged in right now
Hello folks. I couldn't find anything in #📋│welcome-and-rules about asking for help with game bans here. I got permanentely banned from PUBG yesterday, don't understand the reason and already sent an appeal to Bluehole. This happened in the only account I use, it's a 14 year old Steam account. I'm a casual player (less than 100 hours in game) and would very much like to do everything in my power to get more information on this, as it is already keeping me from doing activities in other games.
Is there anything that can be done here in this Discord channel?
the vehicles are only tilting to the right
not that much but it is still annoying
@thick edge No, wait for your appeal.
on the motorcycle it is like you would be pressing constantly "e"
@thick edge Hi, and no, hence no information about it in the welcome channel.
I see, thanks guys! One last question in this case: do you know how this works? I didn't receive any email confirmations for submitting the appeal - do I get one when the case is reviewed?
I'm a bit desperate here...my account is "tainted" now and I'm not even playing other games for the time being since I don't understand what triggered the ban
I am not sure how the system works, sorry.
It is described on the forum though
How to appeal at least, i am assuming there is more info there
In that post
@thick edge Do you happen to have autohotkey running? Heard that can trigger bans
Many of us have ahk running
Not sure if just having it running, or having some macros loaded with it.
@stone heart I don't, but I had 3 processes running and 2 of them were proprietary software from my work. The other one was an HTML scraper which I believe COULD have had an impact similar to a macro perhaps?
Ah so it's related to specific scripts then
But I'm fairly sure I ran all of that in the past while playing the game
And 100% sure I did run those same processes while playing CS:GO for example
And you have steam guard?
I do
CSGO isn't using battleye though.
@quick chasm Thanks for the help! I will have another look, but I think I'm supposed to receive an email then, since that and my in-game nickname were the only things I had to provide that could identify me
The software you're running for work, is it in some way related to memory reading / manipulating?
@stone heart I'm still clearing up the specifics with the people responsible for it, but I believe it is
That could trigger a ban
It's meant to simulate a super secure environment that I have at work when I need to deal with customer data
I thought a lot about it yesterday and I can see how that could legit get me banned, but it honestly never crossed my mind before
Plus, my game stats are utter shit. If I were cheating, I wouldn't have the crappy numbers I have :(
I'll be super sad if it turns out Bluehole can't somehow revert it, but I'd like to understand the circumstances at least
@near fulcrum ouch...that's what I'm afraid of. I did a lot of research today and I found many many cases similar to yours
Or other cases where there's no cheating per se, but external stuff running that ends up raising a flag on Bluehole's side
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
@quick chasm sorry mate! Didn't mean to blabber haha.
To everyone who replied: I truly appreciate the help. Have a great day 😉 !
can someone help me out with my problem perhaps
@viral monolith : have you tried a website like this one to see if any keys are automatically firing every now and then? -> http://www.keyboardtester.com/
One more thing: are you 100% sure it's all the vehicles? No flat tires, damage or anything else that could cause the behavior?
Why is nickname changing disabled? I don't wanna change my discord account :/
Is reporting players that use crossbow to block a players LOS valid?
@weary warren
@exotic sapphire don't tag admins for something like this, I do not think so though
Is there any way a player can get help with PUBG thats not from an automated system and not from zendesk?
What kind of help? Ask in here
Help in relation to an account and steam account
Like how to but PUBG? Setup account through steam?
No
Lifting an invalid ban~
I've already tried emailing Zendesk, but they're the same useless support as always (Not salty, I've had a bad history with them so im entitled to my opinion indefinately)
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
Thats the only way I know to appeal a ban
No discussion of bans outside the appeal system. There is no other way
You can't apeal bans anyway
so...
Asking for help in here isn't allowed
and asking Zendesk wont work anyway
so... you can't get help with bans?
Kinda corrupt tbh
I gave you the answer to your question. You may take it as you want, but keep discussion out of this channel.
Whelp as expected thats the answer i get, alright ^__^
Sorry @quick chasm my bad
I'd still like to know if reporting players that shoot crossbow into players eyes (actually stays in the player all game ruining their potential of playing) is a warranted report?
So... something about the patch has messed up my ability to play with multiple monitors
My primary uses a 1440p resolution, while my 2nd and 3rd use 1080p. Just started having issues today
Report it to the devs
When I load the game up, the loading screen appears properly on my primary display, but once it loads the lobby, it shows up on my 2nd screen with a 1440p resolution on the 1080p monitor
How can I add my friend here? 😃
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
Just wondering if I should stream snipe shroud and pop 10 crossbow bolts into his face so he can't see; will that get crossbow bolt bug fixed?
seeing as it's not considered griefing, nor a reportable offence.
5 days and I yet haven't gotten my items into my inventory after buying them off steam community market. for fuck sake guys.
That might be a bug similar to the crate bug. Contact the person on the forums. Idk the link
why cant we find a game in test server
because there is only 3400 people playing on test server.
Hi, I want to join the esports program for my discord server, to start some custom games for it. How could, I join it?
Greetings Robin
To create custom games, you must become partnered with them.
Of which I do not think they are accepting applications for new partners, so unless they reach out to you, I think you're boned until they open up the applications again.
Steam is down
any devs in hear
how do i invite people to this server>?
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
any advice how to improve myself on detecting where i am getting shot from ?
Err, is there any alive people on zendesk? Wrote a ticket for like a week ago and still nobody replied :/
hey, so i started having this issue today that ive never had before, my in game sensitivity is extrememly low, even though it hasnt been changed at all in game or on my pc, and i am getting extreme mouse shuttering
ive tried literally everything i can think of to fix the issue, but to no avail
ive rebooted the game, verified game integrity, rebooted my pc, tried different mice, messed around with in game, and windows settings, tried disabling mouse acceleration, uninstalled recent programs that ive installed, reinstalled the game, tried playing on different servers
literally nothing has fixed the problem
im stuck in stuck on end license agreement PUBG and cant click anything
@zealous creek Have you by mistake touched the DPI button?
nope
I made sure all my dpi setting were correct
even if i did accidently hit the dpi, it wouldnt explain the shuttering
Hey, my settings aren't saving when I change them ingame, so when ever I relaunch the game I have to reset my settings?
Dragusin#7346 please kick from server he is griefing he joined three of my chats and screemed
I keep getting error messages when I try to play
it says "Failed to initialize steam please reconnect"
and then it says servers are too busy
and it does not reconnect
the game just freezes at the titel screen at launch
can u report someone for using ahk scripts
I'm trying to play PUBG but for some reason I couldn't find any weapons except shotgun and AKM
is undertale fun? dm me pls
discord overlay on PUBG drop so many FPS and lag...same for you? or just me?
oh my god all of the player have suppressor on all of the guns i dont even know anymore
hahaha @flat trellis it is indeed becomming a bit much all
would rather have them focus on performance and such instead of new weapons by now, we already has allot of weps
Why friends can't see me online in the game roster, while they see me online in Steam Friends and can still add me via search?
So what happens is that it starts the game to the resolution I want to play it at
Then PUBG forces it to 1920x1080 as soon as I get into lobby
PUBG lobby automatically puts me on AS server and I live in NA, not hard to correct but its annoying
This forum post is exactly the issue i have
I've configured the game to use 2560x1600, fullscreen (not windowed), which is the native resolution of my monitor. Every time I start the game, it is act...
@north sigil I believe you can fix that by downloading https://www.microsoft.com/en-gb/download/details.aspx?id=48145
How much ram does pubg need
Well I run like 5 big programs in the background so I’m seeing if I should get 16
$ is tight
Drivers ???😂
I can run other games fine so its probably not the drivers
@thick forge ram is usually pretty cheap if you go ddr3
But I’m running ddr 4
@north sigil search for the errorcode on google 0x80240017 and how to fix it.
Also. Try installing the 2013 version first
Hey. How can I know the current engine version in the test build that will be deployed to live servers? Need to know especially when I have the issues with mid-round crashes.
After update just check the version?
Steam/in-game info gives me info about GAME version, not an ENGINE one.
Greetings Guys.
How i can fix the loot delay? Every vid that i see in youtuber or streamers, they just do 1 click and take the item, i need to click more than 1 time to get a simple item or wait 1 second delay to get it.
Please.
Some tips?
Found a workaround. Deleted all versions from %appdata%/local/UnrealEngine and run pubg once again. After thath, folder with 4.16 name created, so that means still bugged engine presents. waiting for an update.
Who can help me with loot delay? some tips or help?
better computer and wifi should fix it
@novel orbit My computer is more than enough.
i7 7700k
ASUS ROG 1080.
16GB RAM.
Net 10Mb/s
Should not be issue
i've 8700k and 1080Ti and 1Gb/s and it's laggy as hell. Problem is - most streamers are in US and NA servers are not that laggy
@chrome raft I've not lag to play the game.
The issue is like 1 second delay just the first items that i loot, after that just like 0.3 seconds delay. But not delay ingame play.
Game is good at masking lags in other situations... But you definitely feel it when looting, opening/closing doors and entering/exiting vehicles
Well
@north sigil open CMD and try sfc /scannow
in uk time when will test serrvers be open?
it will find any corrupted dll's or missing ones
Whenever my connection drops and comes back up, I get a new IP. So everytime I try to rejoin a match when I lose connection, it says connection failed. However if my game crashes (which rarely happens) I can log back in just fine, any ideas?
Perhaps use an external ip like a vpn which is independent of your connection
I don't quite get what you mean
Like use a vpn, even if you lose your connection, the vpn ip will not change
I search edthe knowledge base and did not see anything about it. I would however ask someone who has the exact answer
pfff
how do I Invite someone to this discord?
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
PFFFF when i drop with the plane and land, all the houses are fake, when i go in, i glitch under the map, how to fix that?
@gloomy forgemin?
where exactly do u report ? seems like the system changed ? (cheating report)
Hi, My game seems to be invested with chinese people, i'm in NA and all, but their still their. Anyone know a fix?
This is something that is commonly brought up, currently no.
Lmao, thanks, on a more serious note, Voice chat seems to be on/off at times. I've tried CTRL + T, i did the verify game interigety, that works for about 10 mins, then it brakes again.
I've fixed my unfixable "[25] Client not responding" bug. If anyone (mods or somethin') wants to store the fix for later reference I've made a reddit post here.
I've seen like maybe ~20 other people with this issue and nothing else seems to work. VPNs, full file wipes and reinstalls, nothing.
[25] Client not responding 3.5.7 FIX FIXED
whats the link for my friend to join?? forgot its been that long lol i cant remember how i got in this channel
Invite URL for Discord: https://discord.gg/battlegrounds
How about you fix how the game auto sticks me in Asia Servers....
Anyone mind giving me some help on how to stop the game from changing my keyboard input language to Russian?
whens the new update supposed to drop for AU/qld
hey anyone know the best way to increase ur fps in pub i tried so many ways from youtube none seem to work
...
Anyone having issues with pub? Have a i7-770k n its been messing up, shroud said he had to update something cuz his 770k was messing up too?
there is an updat for me on steam
yes
PC Players, we will be moving the current test build to our live servers on Jan 10 6PM PST/ Jan 11 3AM CET / Jan 11 11:00AM KST. The maintenance is expected to last 4 hours. You can read the detailed patch notes here: https://t.co/Ikvtgj4mlb
213
1202
The maintenance is expected to last 4 hours.
ok thanks
whats the update for normal pubg 6.2gb
I dont see the update in my downloads section anymore. It was there before my pc restarted 😦
Running GTX 1080 and an 6700K and I'm getting 50fps 1080p 😦
All other games seem fine. Reinstalled windows and drivers and confirmed PC works perfect with other games.
Question? Why do we update servers during peak US times?
Not sure @trim linden should be around 4am-8am that they get updated
I heard tht some i7’s are messing up pub rn, i have a 770k n am getting really bad flickering n low fps @unreal obsidian
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
I still can't seem to be updating my pubg, and its not in my downloads page in steam anymore. anyone else having this problem? hope I can update the game somehow
oh nevermind I might just need to verify integrity of game files
hey
i seem to be having an issue where when i aim my game freezes for a few seconds
any1 there? qq
How come I have to wait a week before selling something i opened from the new desperado case? Other people are already selling their stuff
@tardy vector please delete this spam thanks
@tardy vector remove that post thanks
does any1 know y i get this super lag spike wenever anything important is about to happen x.x
it seems to happen wen i aim
or when people are around
is the game down now?
man
SERVERS ARE TOO BUSY HELP
anyone here may help me in pubg error?
servers too busy
@! Mrbiolumin#1799 @dull path Please see #📯│general-announcements
yeah thats all im getting to Servers are to busyat the moment... pleas retry later>.
im getting freezing also and micro stutter when moving running
Please see steams refund policy for games
ya i have 187 hrs on this game so thats a no go lol
but like it was working so well til now
now its just like unplayable
and theres no way to fix it
apparently its just a few ppl so its not really an issue
@viral monolith whats your in game settings set to ?
everything very low except textures high and anti aliasing ultra
im running an i5 6600k with a gtx 1080
ok set your anti ali to very low and view to ultra try that
k
and textures to ultra to leave the rest very low also untick V-sync and Motion blur if any ticked
jump in try that let me know game should seem more crisp
whats that bp compensation i just got?
@pseudo dune There were some issues with BP being granted
This is the compensation for that
tk you for the Bp compensation
Someday we will get 4.17 engine, but that day hasn't come yet. Meh.
Any info about totaly broken accs with Matching failed?
This is just too much.
*n/a bp issue not fixed
*can't access my wardrobe
*can't customize my character
but now I CAN'T EVEN PLAY THE...
is autohotkey bannable?
@pseudo dune I believe so if it gives you any advantage
@pseudo dune Yes
Anyone know a solution to a keyboard issue
keys barely work, mouse works fine
i can move one direction once then the keys dont work again or it just auto walks in that direction
control functions like mute or change voice channel dont work
this happened before after an update but i don't remember what i had to do to fix it
@sage fog this place is not here for trading advices.
Read the rules please.
why cant i update pubg?
have you restarted steam?
guys i have a problem my pubg its not playable on fullscreen 1080pp affter this new patch mouse is flickering
i have 30 fps on menu can anyone tell me why? its like my game is fullscreen but is running minimized
@somber snowO#1727 Vsync on?
nope no vsync
when i lower to 720pp on fullscreen its ok
but i wanna play 1080pp
try playing in windowed and see if that works
Hello there, I really neede some help. Just had a fresh windows 10 installation, updated all the drivers needed, having a little problem. Whenever I start the game, after 10 seconds in game(match starting in... phase), network adapter just disconnects and connects after like 20 seconds or so. Everything was great before the new windows installation. I tried a lot of things, including turning off power saving on network adapter, changing it's advanced options, reinstalled both the network adapter drivers and the game itself. It's like my network adapter treats the game as DDOS or w/e.
its just on fullscreen 1080pp the game seems like its running on the background i even reinstalled the game thinking might be a bug instaling the new patch
nope i just resintalled the game
i even deletes all the tsl game folders
i was using reshade as well and deleted everything
its a fresh instal
i am searching on the foruns but no one is having this problem :C
Hiya, new player, just started today.
Just wanted to ask if there's any other way of obtaining crate keys besides buying them?
Another thing it might be could be your firewall/AV
i dont have Anti virus
Have you tried giving your tslgame.exe admin privs?
@viral monolith No, they are buy only.
@tribal flicker So buying crates with BP doesn't do much unless I buy keys?
No
Aw 😦
Only one of the 4 crates require a key. So if you do not want to buy the key, you can sell it on the market for real money @viral monolith
@viral monolith you can sell the crates or open most of them without a key. Why do you always beat me Adam lol
The rest however do not need a key so you can open it as soon as you get it
Yeah, I can confirm it does
Yea, I think that one is the one that does
Alright, thanks
error?
should i reinstal my nvidea drivers ?
have you tried restarting?
gonna rebut pc brb
gonna test
lol
now i have gud fps
but game dosent fit the screen
i see half of my desktop
and half of the game
wtf
i click on the game i get 30 fps
i swap to fiscord my game goes to 144fps
discord*
gonna try to force my nvidia drivers to streach the image fo the screen
ok try that
Ok also remove discord overlay
oh well
it worked
1080pp 60hz
dunno why the game not letting me run 75hz
on fullscreen
wtf
ok report the bug to the devs
i tryed 720pp and works at 75hz
dunno why 1080pp not working at 75hz used to work before this new patch
having an issue where i can't hear global voice chat
even though all is unmuted, and im in channel all
folks can hear me just fine
squad mates can hear me in global saying stuff
Most likely you are in team chat
How am i supposed to play this sh|t. How much worse are they going to make this shit game
Didnt they remove fog and rainy modes
hello, why is my items from the new case not marketable for 7 days
while there is item from the case on the market??
??
what is dis?
why did my friend get 30k
cuz he won a lot then
i played more than him
thats bs oh well
Anyone else not able to matchmake at all since the update last night?
No matter how I try to play. I get "Matchmaking Failed, Try Again Later"
I had the same, I just closed and reopended the game
I did that any still cant matchmake at all. I also am affected by the BP N/A and Wardrobe/Crates showing "an error occured"
Thats not me
@umbral marsh ask your question in a polite way, and you will get help. I have deleted it without kicking you. This is not the place for rants and capslock rage.
Well, I've waited ages from pubg support and no answer
I am so annoyed.
Wasted £20
Same here @umbral marsh I have a ticket opened with PUBG that has been opened since the 1.0 game released and they have not responded at all. I was at least able to play before the patch last night
Now the game is unplayable
For fuck sake PUBG, at least give us the items. I have proof.
I even was talkinga bout this 7 days prior today about the same issue. Still not fixed.
Now who ever owns my money stole from me and PUBG assisted in it
@quick chasm
i do not have an answer to your question, sorry. you have to wait on a community team member
Well, if Im not online and they do come online. Tell them to fix their PUBG support website.
I haven't received a single answer from any members of the team yet.
I did not receive the BPS today as everyone else has received.
If you opened it after the period then you wont recieve it
there was a time period on when you can get the bp
they ended it
i open now and 4:32AM
but my friends win the reward now.
I'm not to sure then.
All I heard is that they are doing a "short" time period, which probably meant its only for today
I got it.
Try to contact PUBG support but they wont do anything since they never replied to any of my questions that made me waste £20
ok, thanks for help.
i have the problem that the ts bot me ban everytime if im try to join. The bot says i have a VPN but i dont have it.
here we see a wild toxic player in hes natrual inhabitat where he doesnt win
?
neither should you :)
I had a problem, and I helped out one guy

why cant I mention certain roles?
because they didnt put them so you can mention them
they have stuff to do so they dont have time to respond
Well, PUBG and 7 certain guys on the community market wasted my £20, so I demand for someone to actually talk to me with my problem. aka the fucking community team. The only problem is, PUBG Support doesn't work.
Why did they even go to 1.0 when they didn't even fix something like this.
whats going on thicceyb?
I purchased items on the community market and never recieved it in game. I've waited 7 days and yet, its not in my wardrobe.
a week.
Oh, 😦 not much I can help with there unfortunately, I just know technical issues. I do wish you the best of luck. I know it's delayed but I'm sure they will get to it
They have had their hands full as of late
hands full
how do they fail something so easy of transferring items like that
HOW
Many things are possible when computers and servers are involved
then I would be angry
Exactly
but a week, idk I'd give it more time
MORE TIME
packages take longer to get to you sometimes
1 week for something as simple as a few fucking pixels and files to go into your game.
Ahh
It wouldn't surprise me if they are doing a bit of an overhaul in their market system
they have tons of updates rolling out
I'm a network engineer, so I guess I have more built in patience for technical issues.
wtf is this
oh no...
Are you fucking serious
Why the fuck is this here and not told to anyone else
Only found in the support page.
now im fucking pissed.
whats the point of doing that...
Please don't rant. @tribal tangleicceyB#6430
Wondering if someone at Bluehole can just let me know, is there currently a fix being worked on for those who have BP N/A and Wardrobe/Crates showing "an error occured"? I can play on test server with no problems but have been kinda frustrated that I can not equip any clothes or get crates and BP
Thats a steam problem not PUBG
ok I have a very consistent and specific error related to C++ breaking whenever PUBG updates
my little bros brand new computer had serious issues aver 1.0 update, reinstalled window, tested ram, reinstalled pubg, and steam, finally after fresh install and manually installing C++ 2017 before installing PUBG it was fixed.
Today he gets an update annd.........same issue.
whenever I open up pubg my screen doesn't stop flashing green and purple, any ideas for a fix?
second time today my game crashes without an error message, is there a fix?
restart after every match
how long does pubg staff usually take to respond to tickets?
i have bought 16 keys and i cant sell them on steam why
i have fallen and cant get up to sell 16 keys that i legally got and also im not a bot
Are you using game capture?
@maiden onyx please put your twitch in #220456605630595072 not in help as you are not streaming anything help related
Please don't try and engage in economic activity @ProJDPlayz78YT#2263
@viral monolith All the keys you buy are blocked 7 days in the trade / sale, the keys that you see right now for sale are the old keys to which the name was changed and can also be used to open the crates.
@maiden onyx if you are using display capture, that might be the issue
how do you change zeroing distance, or zoom in after scoping?
Pg up/dwn
thanks
what does it mean when you have a rank of 2.93%
When will you guys be implementing a system to allow name changes?
Why is my game doing this ?
Can't play the game at all anymore. Since 1.0 Update #2 whenever I try to start a match I get "Matchmaking failed, please try again later". Signed into a friends account and works fine
Submitted another ticket. Hopefully this gets fixed soon because my entire account seems to be messed up
Any info about Matching failed?? Because devs on forum totally ignore it
PUBG not updating

@slow sundial What's your issue?
@ProfFrnswrth#5766 Send me a DM about your issue please, I will look into it personally.
@lyric berry That seems to be a GPU driver issue.
Wipe and reinstall your GPU drivers
@weary warren nvm, already solved https://forums.playbattlegrounds.com/topic/147631-na-bp-matching-failed-issue/
Hi Players,
If you're experiencing this issue of N/A BP, please reply to this thread with the following information:
In-game character name...
glad to hear it.
yea, after half year of waiting
Question about the 'ping limit' shit thats being tested. I'm in the UK, will this stop me from playing with American friends?
@weary warren
I have no information on this at the moment but we did discuss and write a report about this yesterday.
I saw the thing that was talked about, but thats why Im asking if it would stop me from playing with american friends.
It says ''Long distance or higher ping than the average in that region''
So im pretty much screwed.
So whenever I click "Play" on PUBG on steam, It says I'm playing it for about 7 seconds, then goes back to just "Online" and never opens. Why?
I deleted by accident the internal Intel graphics card .
How do I install it back?
I cant sell the shirt i got it says i need to wait to the 18:th but still people already selling it, is it just random that i need to wait or is it meant to be that why?
@floral fog bc u just activate authenticator on mobile
@fossil ether no it s only this item, i have had the mobile thing for over a year
hmm thats wird,
@floral fog ahh i just got new items out of desperado crate, when u have something just new u cant sell it for 7 days ( so i could not sell an item tho )
@fossil ether Ohh ok
My pubg client is outdated. How can i update the game?
@weary warren it was a nvidia control issue, changed it to 32 bit
@weary warren thank
@patent nymph steam updates on its own
go to updates and force it @patent nymph
@west sedge as long as they dont give you an unfair advantage in game
Thank you
what is "sr" in the looking-for players section?
squad room
Hey, I filed a report and for some reason I cant Submit it? I clicked on the SUBMIT button but nothing is happening?
@weary warren Sorry for bothering you, but can you please help me with my situation here? 👆
loading into a game takes too long and I can hear the sounds and I can control my character, but the loading screen is all I see for a good 5 minutes
@weary warren @shadow hill I would like to make a major complaint with the latest update and my Anti aliasing issue
Which still hasn’t been fixed and is so frustrating
Have you tried a different browser? @visual geode
Apollo is your game on traditional HDD or SSD?
@weary warren I'll grab you that rock spot in just a minute
@open copper please dont tag admins use the forums #400252640224739328
hello is there a german person who could help me ^^`
nein
@cyan obsidian Its not a suggestion
lustig...
It’s something that makes the game impossible to get kills for me
yo guys
we need some technical support here
if i start the game the pubg pic comes up and then the first 2 credit pics show up. i have no sound and a blackscreen. the icon isnt even in the taskbar and it uses only 0,2% cpu
tried reinstalling etc but it doesnt work
i googled for alot of fixes but none worked
win 10
cpu and gpu is stromng enougn to run the game on high
...
ty
Yw
will put in server issues
cunt
No, DM to RoboDanjal @torpid lintel
can do
gotchya
can someone plz help me so i was downloading the new update yesterday and i got it all done i resived 200BP points and 0 keys i then played for some hours till my mates got on when they got on they resived 100.000 bp points and 6 keys ???. I thought they were just lucky and i was unlucky but then i went on youtube and saw people were getting like 100k bp and 4 and 6 keys i was so confused and i was kinda jelouse about it maybe a bug or something but i was kinda pissed.
@crisp abyss that was for testing purposes on the test server
huh?
but i am oplaying on test servers too but got only 2400bp
still need technical support bc i cant play pubg
Hi guys, I have a technical issue with PUBG. Whenever I play, after a few minutes my laptop (windows 10) goes to sleep. This usually does not happen in other games. Any suggestions right off the bat?
@storm vigil HIT START>TYPE POWER> CLICK CHOOSE POWER PLAN>CHOOSE HIGH PERFORMANCE.
@storm narwhal Done that now, thanks for the advice! I'll report back later on (y)
why is nobody helping me :c
@storm vigil kk
@lament pewter did you input any custom commands into the steam launch settings?
nop @storm narwhal
@lament pewter CLICK START> TYPE %APPDATA%> CLICK APPDATA IN THE TOP BAR>LOCAL>TSL GAME>SAVED>CONFIG>WINDOWSNOEDITOR>DELETE "GAMEUSERSETTINGS.INI"
already did this dude
a tons of times. even the entire folder
i found the problem now but dunno how to fix it
whats that
im not the admin user
lol
the files are saved atr the admins user folder
who is
if i start it logged in as admin user it works
im trying smth now but if it doesnt work.. well then im fucked up
just make your account an admin
Use the Windows key + R keyboard shortcut to open the run command, type netplwiz, and press Enter.
Select the user account and click the Properties button.
Click the Group Membership tab.
Choose the account type: Standard User or Administrator. ...
Click OK.
@storm narwhal Unfortunately, that did not help
@storm vigil are you sure its going to sleep? does it log off and shut down or does it just shut off?
somehow didnt worked
i am admin now but still have to enter the password of the main administrator...
i know the passowrd.. thats not the problem.. but its not working anyway
@storm narwhal Yes I think it does go to sleep. Screens go off, Teamspeak microphone gets muted and after about 1 0 seconds or so, laptop shuts down. When I start it afterwards, it boots straight back to the login screen and all of the apps are still running. Usually PUBG crashed in the meantime
@storm vigil yea, its power settings. just turn sleep off.
@storm narwhal Yup did that a while ago, no success yet. It is really strange, I don't seem to find anybody else with the same issue
anyone know how to do custom res after update 1.0? please dm me ;-;
can someone send me the best reshade settings
@grim fog resolution scale? or screen resolution?
He is talking about these values in the gameusersettings.ini "ResolutionSizeX=1920
ResolutionSizeY=1080"
Before 1.0 you could lower these to something like 102x768, but the lowest possible now seems to be 1280 or something in game
@storm narwhal 1920x1080, want to use 1600x1080 or 1440x1080, cant use them both, when im using them in fullscreenwindowed there is no right side to the screen at pubg, any tip?
@grim fog you have an Nvidia card
@open copper Are you taking about the AA seeming to jitter or be less effective for couple frames each second? I get that too, sort of like a half a pixel screen shake but only if I use true MSAA. TAA has its own kind of flicker that you can notice. Are you on a Radeon too or something else like a geforce? unfortunately i dont know how to solve it but its hard to notice here.
hey my 1060 has a red light that goes on when i play games can you tell me why ?
anyone here with a 1060 6gb who can get to a constant 120fps?
Brb
My game crashes and freezes after every single match and has since a few updates before the 1.0 launch. I meet all requirements. I have uninstalled and reinstalled steam and pubg. My labtop with lower specs doesn't have this problem. Can anyone give me advice on what to do?
Setting changes @storm umbra
I have tried playing on the lowest settings and optimizing it through the GEforce experience
I have also disabled the kill cam and replay options
@storm umbra i think i may be having the same issue! https://www.youtube.com/watch?v=YMmAf7n1FYs
@stoic cedar Not exaclty that. The game plays perfectly until I click exit to lobby after dying then it freezes and never returns me to the lobby then I have to task killer exit it
we need to buy keys for crates we won?
the hell
i opened my first one without a key
Any Xbox players having my problem
are they suppose to require a key?
i earned this crate with BP and its asking for a key, is it suppose to do this?
Yes
So far. Only Desperado and Gamecoms crate need keys
Because people are "Desperate" for the Desperado clothes! ba dum tss
pleasedon'tkickme
@fierce shore 👀
@jade flame Radeon and yes that’s it. It’s so hard to spot
@neat scaffold
Can you help at all
Its making the game unplayable..
so is bp being compensated ot all players or jsut players who played during the bugged time, because i ahad heard there were bp bugs AND SO i didnt play during the period
@wet goblet During the bugged time
So whenever you didnt recieve BP through those first 1-2 weeks
I got 5k BP from that
This bug
is just
ughhh
#🤝│community-troubleshooting Just downloaded PUBG on steam and it will not run.... Is this something that anyone else has had a problem?
Ryzen 5 1600@3.9gHz
1070 Ti
16 GB RAM
I newly bought PUBG yesterday and the first round did go well. But when I rejoined the Lobby the game gives me a few seconds before freezing up. It still plays sound through the time its freezing and crashes after a few seconds all together. This can only be fixed by resetting the Lobby im in, as restarting the computer won't even fix it.
Any idea why this is happening? It's really annoying
Intel i3 6100@3.7gHz
AMD R7 250 Series
8GB RAM
Before 1.0, I had perfect anti-aliasing. Could have it on ultra and not have jagged lines and it made the game much more enjoyable. Until up to 1.0 anyway. Now lines in the distance are flickering and they are all geometrically jagged and it makes sighting so much harder when windows, outlines of cities and more are jagged and moving by itself. Please try and sort it out. I made a complaint about this back in December like 22nd or 23rd but the issue is still continuing and to be honest, It's getting more worse. I love this game to bits, I really do. Been playing since July for 350 hours. But seriously. It is almost unplayable for me. If it wasn't for having friends, I would uninstall it because I cannot play it.
Does anyone have a fix?
There's a bug in the new update. When you go to map, and press the upper D-pad key it zooms in but in the background it switches to melee weapon as well. And while checking map if you press y, it starts switching weapons
Can you guys check these settings and allow us to test it?
sigh
This flickering / blinking
has been going on for almost a month
and no improvement. Just making it worse.
Are the new cases going to stay like the wanderer crates or go after a while like gamescom?
they're gonna stay
does anyone know where i can get troubleshooting help for pubg
does anyone know de way
Can I change my nickname?
Please help settle an argument, compensator is better at managing recoil than a flashhinderer
?
@wanton hull You are correct
@wanton hull correct
Flash hider literally does what it says
Hides the flash
Yay i broke PUBG
😭
@weary warren I wonder if they will ever fix the AA
anyone know how to do custom res after update 1.0? please help ;-;
@open copper you broke PUBG
@open copper I have read your feedback, I would appreciate it if you wouldn't continue to tag me whilst discussing it.
Yes
Sorry Robo, I sent the feedback like a month ago
And it is honestly not hard at all to fix it.
Because I know why it happens.
Septic, if it was easy it would be fixed already.
@weary warren
I know what they did wrong
They removed something small in 1.0
All it is, is the Temporal Anti-aliasing
If they just patched that back in, some wont have the issue anymore.
Devs?
i want to set it so pubg is permanately set to high in my tast manager, but i do -high in launch options and nothing seems to happen
Any pc expert?
!appeal
If you feel you were incorrectly banned please submit an appeal on our support website:
why are the early bird keys selling for so much on the market compared to how much they're purchased for in-game?
servers are too busy try again later
So, looks like I am having trouble starting the game, When the loading animation starts, the leaves freeze and I never get a menu. Couple seconds later I freeze onto a pubg picture.
Is anyone else having the same issues?
So, test server menu animation works, but no menu comes up. and still freezing on normal pubg..
Is no one else having this issue?
i have same issues when doing crates, keep having to refresh every single crate
I can't even start the game 😦
When will we get south african servers?
Idk if you want to suggest it use #400252640224739328
i have no answer
Yo can sombody report two players? i cant log in on PUBG forum cuz forgot my password... The nicks are: CSGOSkin7x-It and Reduktorius they played DUO-fpp with some kinda macro or something - server: 95453C eu...

see #360773555278970880 or report them ingame (best option)
ye but theres no option to report macro user 😦
makro that gives you an advantage = cheating
Yea but what?
depends on what the macro does, no recoild would be aim hacking
like a macro to pickup stuff from your mouse would most likely not be a problem
WOO I finally got a crash report! how can I view this report?
That's all I get when I try to load the game.
!invite
Invite URL for Discord: https://discord.gg/battlegrounds
I don't get BP what to do?
did fortnite really do an destert map, they are geniuses
At least the desert map is only PvE
when looking for players, what are some of these acronyms used? (like SR)
anyone have any help for pubg updates breaking windows visual C++ every update
do you have reshade running?
no reshade
@void prairie , try removing both ends of your DVI/DP cable and reconnecting. That looks like your cable is not connecting properly.
load pubg and try (lightly) wiggling your GPU cable at both ends, if it does not change, then I would suggest uninstalling your GPU drivers and reinstalling.
do you have any other overlays running? Teamspeak, GPU zem etc?
just discord but i disabled the overlay
I have a feeling it is the cable, the only other times I've seen it derp color like that was on a bad OC
Make sure your DVI/DP cable didn't wiggle loose and is tight/bolts are bottomed out.
it loads fine but now it just does it randomly
it's not the cables
now when i launch it it works fine. then when i clcik anything the screen goes black then to the flickering
Then try uninstalling your drivers and reinstalling the newest version.
did that already
Did you do a clean install?
Home built or proprietary?
You may need to re-seat your card.
home built a year ago
I would uninstall drivers, pull the side off, pull out the card. Run machine on-off. Then re-seat the card, reinstall the drivers.
it seems to only do the flickering in full screen mode
What HZ is your monitor running at?
60
What card is it?
I would re-seat it to see if it solves it.
only take you a few minutes.
if it doesn't it is possible the Monitor is going out. That's my best guess.
Are you running DVI or Display port cable?
asus mo: xv238
literally no help the three times I have posted here
Try lowering the resolution real quick and see if it changes the color wash
i dont know anything about c++
ive done that m8 ive tried alot of stuff it seems to only do it in fullscreen mode... fullscreen windowed works fine and windowed
Did you try to lower in game graphical settings?
Flickering etc. makes me think the card isn't fully seated or the cable is unhappy.
if you can join general
monitor is at default
Are you on a dual monitor setup?
yes
Try unplugging the one causing issues and run the other one as single main, see if that solves it.
You may have to restart.
does anyone from the devolopment team ever look here?
i did restart when i reseated the card
ok, well try the other monitor without the one causing an issue hooked up, so single display. Run game and see if it has the same problem. If it doesn't then it's probably that monitor, if it exhibits the same issue, it's either the card, or cable.
Feel free to DM if I don't respond here.
ok
are you in a team?
atm yeah, @coarse junco
Can i get a name change
@fluid ermine might be a pug, can you try without being in a team?
@robust walrus on the discord?
@coarse junco Now I could actually check it (without a team)
I couldn't check it without a team just a couple weeks ago, so that's better than nothing.
My win on duo FPP didn't register from yesterday though.
@coarse junco
I've looked more into it:
If you're 2 or less you can see all, if you're 3+ you can only see FPP Squad
@robust walrus I think the official policy is you can't change your in game name
pubg flashes red and pruple constanltly whenever I open it, it's unplayable
I'm out of ideas if anyone has any
i have a i5-7600k and a 1080, was expecting to be able to run pubg completely easily, yet early game when dropping with a lot of players, i cant get max fps, 144 since 144hz, even with everything on low exxcept draw distance, any reason why? or is it just the game?
I have a 1050 ti, pentuim g4560 and 8gb ram. my game crashes evey game but does it randomly, there is no way to recreate it. i have checked task manger when playing and the ram is only at 74%
Hello! Does anyone know how to make the longer titles in PUBG customs?
can some one help me fix my pubg voice chat i cant here any one but they can here me
yea i uninstalled the gma eand reinstalled it we are good now
oh
mod request: change nickname to 3m0ney
my team is having a problem where we all ready up but matchmaking doesn't start, has anybody else seen this happen?
restart your lobby
I have a 1050 ti, pentuim g4560 and 8gb ram. my game crashes evey game but does it randomly, there is no way to recreate it. i have checked task manger when playing and the ram is only at 74%
is it normal to have pubg take %100 of GPU?
My game won't let me update to the most recent version.
There's no option.
And when I launch the game, it tells me I need to update.
anyone know of a bug on why its sets to AS alltime even though ive tried everything to change it, and when i have it on NA i join NA but when i dies it sets back to AS.
@why whenever I go into test servers it says there to busy
why whenever I go into test servers it says there to busy
Repeated connection failed after game crash when trying to rejoin?
@craggy edge Why you even trying to go in the test servers. The test servers are closed.
Anyone having an issue rejoining a game after crash but it just says connection failed?
Nope
Lemme check for a server maintenance
Nope. @elfin heart verify your game files
Already did that. Im able to connect to main menu, but I can't rejoin the game it crashed in...
GG pubg lets "finish" a game and release, but not fix any of the crash reports sent in. Nah put paid crates in the game instead. problem solved.
3 crash reports sent in 10 minutes, but its a "finished" product?
Hi guys
I'm getting sound issues
No sound coming through headset. I have plugged in headset to different ports. Have verified steam files. Restarted PC. Nothing.
is your headset set to the default for output?
yes
I can hear everything else, youtube, discord etc
Just not pubg
Could hear it a few hours ago when playing, but not anymore
nvm I fixed it
Master sound was off in pubg for some reason. Never turned it off myself.
EU is the best region
No hackers
1 match in 300 games ends up getting killed by a hacker
red dot, holo, and 2x are all bad quality
this is game breaking please help
doesnt happen for 4x or 8x or 15x
pls help him
@patent minnow use the mouse wheel to scroll down?
It looks like its brightness is all the way up
he does
Which setting changes the aim-speed when viewing FPP on Iron Sights?
HI guys, i have a problem since yesterday and i was wondering if someone knows a fix. since a random game yesterday, i can only go straight down. however, i can control how hard i'm falling (by looking down and up). I already tried smashing all keys (like alt etc) but that dindn't work out and it's persistent even after a restart of the computer
@weary warren I HAVE A COMPLAINT
idk if its me
but my pubg keeps blacking out every few seconds
mention me when you have a solution
How do I convert my Overwatch sensetivity to PUBG?
I'd like more clarification on the scope settings: does anyone have an faq for that?
What is a decent rating?
why is my test server not opening?
@weary warren
@olive wigeon please dont tag admins without reason
does windows spatial sound format affect pubg sound experience? makes it better or worse?
not sure where u report this but seems like the "replay report system" doesnt cover all the cases, you can only report about movement hacks and aim hacks, when clearly there are more
@leaden crypt done
ty
anyone know how to do custom res after update 1.0?
I really hope someone can help me with a super strange problem. When ingame, my sounds levels goes up and down between two fixed levels seemingly randomly.
It is only the in game sounds, not windows sounds. EI. if I have a youtube video running, that will remain the same volume
Already tried disabling communication lowering in windows, uninstalled drivers, audio drivers etc.
Currently using a Corsair ST100 headset stand as DAC, and the problem started when I started using that thing
can someone help me?
as soon as I start pubg I get this error
I've tried updating my gpu drivers, and setting up my page file memory manually
I am done with the purchase of the crate. When can I get it?
Can somebody help me my shadows start glitching on pubg making the game unplayable
oh wow, very active help channel👍 well done, you guys really got this whole community support thing down. you're almost as good at helping players as you are in making optimizations. oh wait... scratch that
i got that error all i did was click ok and thejn go back on pubg
I get it before the game starts
What I meant was I kept getting that error so I kept clicking ok but then it just stopped
but I figured it out, found a .pak file that was faulty and steam verify intergrity didnt see it, so I copied the same file from an older backup I had, problem solved
That’s good that you fixed it my problem hasn’t been fixed though
hmm, I cant really help you, since it could be multiple things, but I would look at, updating your gpu drivers, verifying the game files, and seeing if you dont have and 3rd party apps that mess around with the games imaging or rendering
The drivers are fully updated don’t think I have any third party apps
ANY MODS ON I NEED HELP
Hey guys listen i know this is not the best place to ask but when i play pubg this program called scvhost.exe launches and EATS my proccesor i really ned help i don't know how to remove it and i really wanna play PUBG.
@heady spoke right click and select services. itt will tell you what it is.
will highlight what services are being used
nothing is highlited sadly ):