#🤝│community-troubleshooting
1 messages · Page 35 of 1
Hi all, where can I find the role registration channel? I cannot see it
good question
I believe it was removed
ah, how does one register for the content creator then? 😛
Can't as of right now. Maybe when the game releases in early access.
You can ask here I guess and sometimes mods will come and will give the role
@MODERATOR Can I get the content creator role please? I am a streamer on Twitch
@pearl mason As of right now you can't. If that changes in the future the team/admins will make it known 😃
Would anyone know why my game keeps freezing up?
for long is it freezing for? @heady tulip Is it incrimental or every time you do a certain movmement or thing?
It freezes to a point where I have to restart for it to fix.
No certain movements. One time it happened running into a building. One time while shooting
why don't you come over to the forums and we can at least get some info from ya! 😃 http://forums.playbattlegrounds.com/forum/10-bug-reports/
Encountered a bug or issue? Here's your spot. Remember to include whatever details you can
Hello, the early access keys have received them when by email those who have pre-order
?
Logiquement, le 22 pour la clé via mail (soit 1 jour avant la sortie offi. de l'early access). PS : ça veut rien dire ce que tu as écris en anglais 😄
j'ai bien compris 😛
merci pour l'info
@dapper thunder @cold robin Only english here please 😮 Or speak in #282679450837975042 🇫🇷 
Yep sorry 😉
@fleet atlas Were you using OBS Classic or Studio?
Were you using game capture, monitor capture or window capture?
I'm just asking because I ran a two monitor setup, with OBS studio, using game capture, and I didn't have any issues with resolution, window blacking out, or anything like that.
I use OBS Classic and game cature
but yeah I will just play now. I'm tired of trying to fix it lul XD
Thanks for the help anyway 😛
I would recommend moving over to OBS Studio at some point
OBS classic was great but the benefits of using studio are massive
I had a couple games that i was under map like this http://images.akamai.steamusercontent.com/ugc/88223956362796617/3941704FCB5A485A79B07B3E8098B6C4AD6DBE68/ could swim the whole way to last circle if I would have wanted ?? any settings that may cause this?
Any informations on how deluxe edition owner can claim their skins?
@finite panther Maybe include in the Deluxe code
Yeah I think it'll be included, all should be relieved soon, most likely tomorrow.
The game will it go out on ps4 and xbox one? and when ?
PU "Once the game is done we might look into console versions" - During Dropped Frames Q&A
thx
That's not the quote word to word - would have to check the VOD
Yeah I would expect console talk after EA is over.
will i have to download the game and uninstall beta ?
@tranquil tree I believe so.
Does anyone know when the alpha tester keys are gonna be sent out?
you mean the keys for early access?
everyone should have the keys at the same time
i think they get sent out with the preorder keys
alpha test was in november 😄
well some alpha testers got the game for free, so he might be asking for that
^
btw can anyone add me to Alpha tester role? 😄
I was in alpha 😛
were you invited via email?
Will we keep the roles after the game has been released or will everyone become regular users?
i think we can keep it
Fun little thing for posterity hehe
Oh by the way, if we missed out on getting the game for free as alpha testers, will there still be something unique for us in game, or has that passed as well?
i don't know what will be in game for the testers and how they handle that
Okay thanks, will just have to wait and see 😃
they didn't say anything bout that
i dont understand how my game is so blurry than streamers 😄
set the resolution scale to 100
it is
Yeah i was a pre-alpha tester so i was asking about those keys. I assume it will probably be with the preorder ones
Im in the same boat, I'm not going to worry too much until the game comes out and i dont have a key 😛
@elfin magnet should try Anti Aliasing on Very Low as they use FXAA which is known for making things blurry especially while moving
do we know if the codes for the people who pre ordered will be sent out before the release? would suck if i couldent get my key while people can just buy it
Yes, they will be
is it posible to buy a key and download the game little faster ?
or get a key to allow me download the game ?
and how to be a content creator im twitch partner
@copper sorrel There are no more pre-orders available. Registration for the content creator role is closed.
Marty, there will be further information in the email to come with your code!
there is no email if he didn't preorder. He can buy the game on Early Access on steam once it's released
afaik there is no preload
@silver dove there was a form to fill out to recieve a key however if you didnt fill it out this was stated
Hey @lament sentinel - I'm one of @silver dove mates that didn't fill out that form -_- for what it's worth I did fill out the first few alpha surveys - Do I have any hope? 😦
This is what I get for not using discord and relying on the e-mails sent out 😦
i can't say 100% but according to what Sammie said it is possible to get a key
at least when that was posted anyway
once the game comes out you can try PMing the higher ups and see what they say
pm sammie once EA started
Okay I will, thanks - Fingers crossed!
any streamers that could advise me on push to talk keys?
is the usual thing to have your stream mic always on, then use push to talk with your friends so you can talk to your stream separately?
and if so, what button do you use for PTT that isn't awkward as hell
@here Alpha testers that have not submitted the forum for the free game. Pls ping me.
Alpha testers get a free game?
damn i wish i was an alpha tester 😢
yo high im some dood that wasnt in there im down for free game doe >.>
?
all the thirsty bitches comin out
how do you ping?
beta should get free game i am poor man
lul i already preordered sawwwwwun
I played in the alpha but wasn't part of the discord back then.
ping @pale plover how i'm kinda new on discord but i tested alpha
Here we gooo
i wasw alpha tester
-.-
lul
@pale plover I filled out the form, but it was on mobile, and I'm not 100% sure it went through, is there anyway for you to look it up?
huehuehuehuehue
I was in the alpha how do i ping????
@here Basically only the ones that have BLUE in their name.
@pale plover ping? i missed the form
🤣
I will only address them
jokes on you i bought da delux..... wait ... i got fuked xD
oh
im okay if im signed?
@pale plover ping
You have to have the "Tester" role. Testing the alpha by being invited by a friend is not the same.
ping = IM, message, whisper, pm
what about content creators?
@pale plover alpha testers get a free copy?
Pretty sure you'll want to message that person directly.
@here i can share my steam profile aswell i got screenshot via steam from alpha test
what i have to do to get with my alpha key the game for free ?
@pale plover !!
Was an Alpha tester, wasn't in this server at the time @pale plover Can provide proof if needed.
only INVITED Alpha testers with a blue name have the chance for a free game. Content creators and other roles do not.
@pale plover I have forum posts from back in the alpha. Are they good enough proof or only for those who were in this discord back in alpha?
was gonna ask about that since it's close to release
nice spam tho
i wish i could be playing right now😫
OK STOP!
LOL
LISTEN
Just message her 1-1 on Discord if you have a blue name
It's not rocket science rofl
ONLY PEOPLE THAT HAVE BLUE IN THEIR NAME
test
@pale plover filled in the form. Didnt read anything about forum posts tho. I hope this is enough
Yes!
how can i get a beta key?
am i blue?
IF YOU HAVE GREEN, DO NOT CONTACT.
yo i got like blue in my name its juss mixed with yellow see >.>
😄
Sounds awesome that someone gets a free copy, I'm kinda just happy to get into the beta. The game is great, but I'm not entirely sure to buy it because of the moments isn't too smooth yet. I would play it still tho. Dilemma
I cant pm

ok
i can't pm how can i contact
Click the name
?
swag
@pale plover not sure if u guys have permission to do it but prbl better off making a chat for only tester so its easier to sort this out than ripping your hair out for the next few minutes
@pale plover why is mine green i can link when i got the game via steam
would 1-1 message if it was possible Hassan
.> so like green has blu in it doe...
😩
or make the tester role be abled to @ at
It isn't allowing PM to her
I filled in the form but I never recieved a copy. I played in the alpha and streamed the game.
same here Ewan
Im colour blind how do i tell if i have a blue name /s
@pale plover Tried to pm you but didn´t work
how do i get a beta key guys??
pm works fine
^ lol
get back under the bridge nadchad
@tiny jasper your purple
@jovial wraith where#s the form at? I'm blind
It was a while ago
must've missed it
Test
^nope
what is going on?
so if im signed on forum im okay?
how do i become a tester?
Click his name, he is a blue tester, but the content creater overrides the blue
@pale plover i have no diea whats going on. Been testing since alpha even want me to link a screen of when installed it on steam and in game screen
@jovial wraith Oh sweet thanks
hmm
i´m played the game since the alpha release last year , why i´m not blue and do not get the game for free ? @pale plover
So what exactly are we expected to do? Because we can't contact @pale plover - we can only mention.
Being sarcastic does not help and doesn't work well for trying to get things done
obviously we all deserve free games
Purple > blue
@pale plover
lol that escalated... not so quickly...
How can you only mention her? I had no problem PM her, but my message is not that relevant 😃
I guess?
you guys act like my end users at work, this is why i drink
Yeah I had no issue with a PM as well...
@vernal jungle Whisky or Rum?
@swift vault I'm purple but I should be orange cuz I'm ginger help
see i super dont care cuz i already made it rain bux on em
HELP
but we all deserve free games doe
@fossil jungle captian and dr pepper is my shit
@pale plover i don't have blue on my name but i'm invited to join alpha test and i still have alpha invite mail
@vernal jungle you mix it up? 😦
Please do not chat here unless you need help with something.
.> i need help gittin free shit fella
@viral monolith im still confused
me to^^
If you are trying to freeload off these developers, it won't happen. They deserve every $ for the work they have done. They didn't HAVE to even give Alpha testers a game, but they are giving back to the community.
son i bought da delux i want another copy doe savvy
As for the free games, only BLUE names with the "tester" role, have the opportunity to get one.
@swift vault Some Green names have blue tester role FYI.
@swift vault I'm honestly just curious. If we did test in the Alpha and do not have a blue name are we still qualified. It's fine if not but that's what I'm curious about.
I am aware, which is why I put "tester" role in there, so as not to confuse with people who have the tester 2017 role
how did they got blue on their names and i don't i tested this game on alpha and beta bot never asked to me when i tested @pale plover
@idle tinsel You had to be invited to be an alpha tester, and be a member of the discord during Alpha. Being given a key by a friend during alpha is not the same.
@here Let me be more clear. ONLY CONTACT ME IF YOU HAVE " "TESTER" NOT "TESTER 2017". NO I DO NOT HAVE ANSWERS IF YOU HAVEN'T RECEIVED ANYTHING. ONLY PEOPLE THAT HAVE MISSED THE INITIAL SIGN UP I WILL REPLY TO.
@neon eagle Because you weren't invited to Discord by Alpha.
get rekt all
whoa whoa clamite friendo
I'm not mad
hold me
Well if you all listened to her first post, she wouldn't have had to repeat
i scared
I also wouldn't test her patience currently.
Some people only liek to read when you shout
listenin is fer people wif out keys savvy
^smart guy
XD
i didn't hear anythin tho since it was text
hahA
If you do not have "tester" as a role, please do not continue asking about games, and leave the chat alone.
i got mail to test "Alpha" but not discord ok
Is there a way to check if we filled it out? Honestly don't remember if I did @pale plover @swift vault
can we stop spamming the help chat unless people actually need help?
Hey @viral monolith. Goodbye.
but we DO need help gittin free games doe
@eternal lake I can't seem to DM you? I have a relevant question, but not to this tester-madness
@unique ermine bye.
If we filled out the first form should we have recieved a key by now?
k
how am i a testere 2017 ? i was in all the alphas 😄
rekt
We have no information as to when game copies will be emailed out. My guess is either tomorrow night sometime, or March 23
last one git fuked me!
Guys. Please go to #207019048607678464 if you have nothing to contribute and really want to discuss about this
oh ty was about to ask that @swift vault
@swift vault Alright thanks
Please stop spaming #🤝│community-troubleshooting with non Help requests so we can keep this orderly and efficient. Sly is trying to Help so everyone just relax.
i was in discord alpha i left
Now please, we kindly ask you stop spamming this channel and go back to #207019048607678464 unless you truly need #🤝│community-troubleshooting
@neon eagle The email states a welcome messages, discord, then the game key for Pre-Alpha. 😦 if you didn't get it when you were invited i'm not sure what happened I got the Discord link in every email.
do we have an ETA on when codes for EA will be sent out? @swift vault
Is there a way to check if we filled it out? Honestly don't remember if I did
Jimboslice21 - Today at 9:15 PM
We have no information as to when game copies will be emailed out. My guess is either tomorrow night sometime, or March 23 @white shore
I played in alpha one, signed up for the free game from email and im still not blue.
@white shore we do not. My guess is tomorrow night or March 23
makes sense
thanks
Is there a way to check if we filled it out? Honestly don't remember if I did @swift vault
@pale plover I can not contact any of the admins DM? I have a relevant help-question that I would like to know more about.
I do not know @lean wing sorry.
ok
check ur email
If you have a question @fossil jungle ask here
u should have a confirmation
@valid swallow i can send u mail it has alpha key and comes from Sammie Kang from PUBG team but not discord link so whatever it's not my foult but i'm not gonna pay any $ while other alpha testers gets game free
what do you need help with @fossil jungle ? Is it something I can assist with?
@swift vault I would rather DM, it's not really meant for public IMO.
Can anyone who filled out the form confirm that they received a confirmation email after filling it out?
Ok so question, i see those that are BLue "Testers" are being mentioned of getting the game for free? is there a form? i know way beck in october area of time i filled out something for PUBG. is that the form being talked about ?
or discounts?
Will there be another download for the game or will the closed beta test game replace it?
@shut wigeon i filled out the form and i didnt get confirmation email, im like pretty sure they didnt sent any coz any of my friend didnt get it either
There was a form I think beginning of the beta in discord that Alpha testers that were invited was requested to fill out.
i dont think its been sent yet
Thanks @gilded bramble
Hey @fair sparrow, I would delete the beta and re-download a fresh install. It always minimized issues
Ok thanks
@shut wigeon The keys have not been sent out yet so it's normal you haven't received an e-mail yet.
@pale plover I meant an email confirmation from filling out the form
There's none
so how it work all twitch partner get a key ?
Just the splash screen after you filled out
Kewl thanks @pale plover
@pale plover this form that was for testers to fill out if there was one, cant remember. do you happen to have a date on that?
13 Nov, 2016 PLAYERUNKNOWN'S BATTLEGROUNDS for Alpha Testing Retail @pale plover thats the dates show on steam
@copper sorrel read pinned message
@copper sorrel yeah poor twitch partners cant manage to pay 30% for teh game
Reading scroll back makes me think we got some colour blind mfers up in here hahaha
@crisp sail It was a long while ago. Did you not fill it?
@hard pewter Don't worry. I'm not 😉
@pale plover haha nope. Yer not.
how do i get conent creator i was in hospital and sleep all the event didnt even have a chance to try this game ?
This game comes out on the 23rd rigjt
ahh who cars anyway gl to all those who got it 😃 i got my deluxe and 10 spare keys to give away see all in game. Good luck till lthen devs you will need it
role registration is over I believe @copper sorrel if a moderator or admin comes here they might be able to help, but no guarantees.
i hope so too 😃
I dont quite get why ive been in this discord since the start and the alphas but im 2017 ? idk
@rocky sorrel yeah i got same problem and i invited for alpha w/o discord link but i'm in 2017 tester somehow
this is just me thinking, but if you were here before 2017 but didnt do an actual test or fill out 1 of the questionaires they sent for feedback then it could be why. just me thinking
¯_(ツ)_/¯
Not everyone got invited to Discord with Alpha even though they tested in Alpha. Some players have then been invited by Beta, that's why they don't have the original "Tester" tag.
so i pinged u and gave u info, am i okay?
Racking my brain to remember if I seen the splash screen or not...🤔
You and me both
I need to be able to play your game and the 23rd cant come soon enough what help do you offer?
it's really just a joking question, Although I am eager to play.
is there like a tredmil i can run on that will speed this shabang up or wut
Hey Guys/Gals can we please get this back to a #🤝│community-troubleshooting only chat. You can casually chat in #general 😃
I was in the alpha but I didn't know of the discord or anything.
oh well. 😄 still buying the game
o/
o/

So are we supposed to get a link? I mentioned Slyvinlisha and missed the link previously.
Just hold tight. I'm sure the mods/team will update on any information soon regarding the game etc 😃
link for what?
@pale plover
there is smth wrong with roles, im here since 2016.31.08. and im tester 2017 aswell.
ok, meybe cuz I made new account and got Discord Nitro, then came back on this server.
@here
found e-mail
@pale plover @here i did not see the forum for the free game
anyone know if the game will be available for purchase on thursday?
i had the beta and was too late on buying the pre order 
yes,you can buy the game when it releases
@cerulean peak the free game was for pre-alpha testers I believe
Should we uninstall the closed beta or can we keep it to go faster for early downloading
The offer for the free game is gone, stop asking.(Unless mods want to re-open it) It was only open to those who were alpha testers for wave one and two iirc. (I was wave 2) There was a form in #📯│general-announcements before the discord opened to the beta players and if you didnt fill it out gg
The form was linked on 17/02/2017 and was open for 4 days
Hi, will the game be available for Turkish players to buy on steam tonorrow? we still cannot see the steam page
@dire hamlet I was asking when we get it Not if it's available 
@fringe socket you can't access this page? http://store.steampowered.com/app/578080/
i cannot tell right now i am not home
but at home from steam no
me and other Turkish players
i tested again less than 1 hour ago
is there.a chance of it being fixed in an hour perhaps
not sure if it's a steam issue or not. i'll see if i can find anything...
okey, it's a known issue and they are working on resolving that.
@tender ridge Please do not @ the CT, ask your question here and someone will be here to help you.
its of specific type, trust me i know 😃
only the community team can answer it
but i can not private message them obviously
so if you delete it i have no idea if they can see it
PM me your question and I will relay it.
roger
👍
There is no pre-download, unfortunately
So we can uninstall the beta version of the game right?
I read somewhere they have different game ids on steam
You're welcome 😃
😦 Still waiting for them alpha player keys
@fringe socket Check #289787424891076609 for your answer.
@weary warren so alpha keys should be coming soon ™
Correct, soon™
Valvetime confirmed
You should get them when the announcement for Half-Life 3 comes out.

Hi, I forgot to fill in the alpha "reward" tester form, am I still eligible to get the game?
You'll need to get with Sammie on that one, there's a chance she might be able to work something out.
Which one of the mods is he or she?
Sammie is THE mod... (PoopieQueen)
I won't tag her since she is probably asleep right now. But you'll see her up there under "Community Team" when she's online.
Alright thank you I will check here then later tonight. 😄
Will alpha testers receive a key pre-EA or there hasnt been decided yet ?
Just wanna make sure I can play tomorrow with every1 else ;3
I hope it's pre-EA so I can play on release
Wonder what version we will get
Probably standard
I aint no freeloader, I'll probably buy copies for my other steam accs ;3
@void temple If you had filled in the form Sammie gave couple months ago then yes you will. IF not, I'm sorry but you will need to purchase the game
Yep have completed the form cheers @pale plover
@void temple Then you should receive an e-mail. I know they have already started sending out the keys 😉
Ayyyy

@pale plover still no email here. sammie told me i'm on the list.
its probably being rolled out in waves
@cyan robin I think it's over the course of the entire day. I haven't gotten mine either. Still waiting.
@cyan robin I haven't gotten my e-mail either. They are slowly rolling them out. Just be patient 😉
Great, will do
Hmm, there should be millions of keys then, I got my e-mail 12 hrs ago.
@pale plover can I confirm I'm on the list? (I should be I filled it in)
I'm just going to wait until tomorrow to complain that i dont have my key 😃
In the preorder email- it says to redeem skins I have to go to the rewards menu. Rewards menu is in game menu? Correct?
i buy 2 verisons of the pre order and only get one email with one code...need some help here
i want to buy a pre order key is that closed?
Yeah
Preorders sold out weeks ago
You can buy an early access copy on the 23rd, once it's out 😃
Hey, my buddies are asking if we will have a preload ?
@wide osprey i was in the pre alpha even have footage to prove it yet i think that is still under nda
@brittle vapor you can't preload
@cerulean peak it's too late to get if you didn't fill in the form like a month ago apparently
@wide osprey Oh well i still buy the game these devs derserve it
@wide osprey I do not have access to the list I'm sorry. If you had filled out the form when it was available, you will most likely receive an e-mail later in the day.
Ok ty
I will say however in discord it says i am playing battlegrounds were as for many others they were playing battlegrounds_cbt
Does anyone know when we can post the pre-alpha footage?
I'm pretty sure the nda has been lifted not 100% sure though
I really need help, i've got my deluxe edition key but i activated it on a wrong steam can anyone please help me ? im desperate 😦
That would be a steam issue
Damm
Yeah, unfortunately there's not much that can be done about that.
use that steam
but it's not my steam
A question then
if i get the game
on my steam
when the early access releases
and activate the key for the skins
it will be on my account ?
i would assume so
well at least i didn't fuckd everything
everyone got a key but i dont get it 😦 and i was preordered like in first wave
not everyone got a key yet
Alpha people still dont have keys. Wait until tomorrow to complain, its not like you're missing a pre-load because there isnt one
@delicate marten Someone on the forums mentioned that Xsolla is looking into the issues with keys and you should get them by tomorrow but I would still contact just to make sure.
thank you i will
( people tend to not appreciate when you remove their messages without any given reason )
( i may tolerate it on the forums because i have no choice, but )
Because you are giving false information.
^
not really lol
I'm sorry I do not have time to give an explanation for every action I take.
I'm dealing with Discord, answering people, forums, Alpha testers and the list goes on.
Nothing we do is personal so don't take it personal 😉
We just want to inform the people right way
from the beta?
Are they rolling out keys all today?
Some people started getting them already yes.
That's awesome
i bet keys are comming in waves i got mine like 12 hours ago
^
Preorder keys should be done by the on of this day
Don't know about the alpha keys, they might get out later
Can we download the game from 00:01 on March 23?
IIRC not until 4 PM UTC
IIRC ?
well no, if you start the beta now you get a screen saying some information and i recall 4 PM being there, but i don't know if that#s right
its 2pm utc
it says 19 for me
well yeah, it's nearly the next hour
(19.41 + ~20) - 24.00 = ~15.41 = ~16.00
16/5.333 = 3 = Half Life 3 confirmed
So, I've uninstalled PUBG Beta from my Steam Library. I also wanted to delete it from my account permanently to avoid any issue with installing the new (key) game and having files corrupt etc etc. Problem is the Steam Support site only recognizes the Early Access version that's obviously not out yet and keeps telling me the beta is not in my inventory. My OCD is not liking this lol...any help/solutions?
Really? that's your answer?
but the support ticket may take ages
there are no problems with the new key, its a seperate game
Thank you @coarse junco I appreciate it.
it's like installing counterStrike: Source and CounterStrike: Global Offensive
Yep, just making sure everything was ready to go. Thanks again for your response.
you can uninstall the beta just to be sure
Yep, I did that, I thought removing it completely from my Steam Library would be an extra step. No worries.
So should alpha testers who are getting a key for the full game contact h.xsolla.com if they haven't gotten the key yet or is that just for people who pre ordered and the alpha testers may not get there key till tommorow?
only for pre orders
Ok thanks
xsolla is only for preorders
the alpha tester keys didn't get sent out yet as far as i know
Yeah just making sure.
@digital glen this may help. Not sure if this is what you're trying to do. https://www.tekrevue.com/tip/remove-game-steam-library/
Thank you for that. That's exactly what I was trying to do. I've done that in the past for a few games and worked straight away. Just says the beta isn't in my inventory so it can't remove it.
So no way to remove it from the library?
Correct. I can delete/uninstall the local files (beta) but not permanently remove it from my Library/inventory
That's annoying. I'll try figuring out a way soon but good to know this doesn't work for some reason
You have to manually search for the game as it doesn't appear on the "recent products" list under "Which product are you having trouble with?" as soon as you start typing the name, it shows Playerunknown's Battleground, but it's not the beta, it's the actual game that's releasing tomo
the ppl from the first alpha with nda fulfilled a form to get a copy of BG as far as i remember... so will this include the early access or will it be the "1.0" Release?
That's what it says when I search for it...the beta doesn't come up
That's the name of the beta
Correct, the beta is not listing when I search for it to remove it permanently, just the "real game"
You can't purchase the game yet, so it couldn't be in my inventory
Us alpha testers haven't been sent our keys yet correct?
yes
i got told 5-6 hours about an hour ago
When are pre alpha testers getting their game keys?
@coarse junco "no time for alpha keys" what does that mean? no time today? no time to send them before release?
there was no time announced when the keys for the alpha players will be sent out
@coarse junco will we get the game before release?
i don't know
anyone know what time it will be available for purchase?
4pm cet i think
@dark pebble 8am pst that is btw
yea so it 10 central thanks man
Hey @noble maple can you right click -> uninstall on the steam Library menu?
? if you hover your mouse over the game name. in the left hand window under the Library Section -> right click that -> Uninstall
this
Interesting, let me look into it. I've never actually taken a game off my list, I just filter for what I have installed @noble maple
its not end of the world but its weird its not there
I can try other games and betas etc and it finds them
Got my Alpha key thanks to sammie, when do preloads start?
When the game launches later, there is no preload atm.
Gotcha
will i be able to use beta files to save downloading a few gb?
@vernal axle I dont think but if you can I think its not à good idea its better to do à clean fresh install
I was invited to the very first Alpha (as you can see my role in discord is "tester") but I haven't got my key yet. My friend, who was also invited to the Alpha, got the key earlier today.
I can confirm that I got it this morning
Pre-alphaer here, same, already have it
Thanks for the info guys! Hope someone can help me from the community team.
Did you register for the new key?
Otherwise he's in my boat ^^
Actually no I didn't do that application which was available only for few days. I missed that opportunity. But there was an announcement which said something like this: "if you miss this opportunity you need to contact the community team in the future". So, I contacted the community team and they told me to send an email to them which involves my info I used for the Alpha application so they can verify my info. I sent the email but never got a response neither the key.
Guess we're both playing the waiting game then
Guess so. Lets hope we get our keys today!
Same^^ 😦
@peak ice Ah, we were told here a couple of nights ago to ping one of the admins if we missed the survey. I was too late and was told I had missed the opportunity, I never saw anything about contacting a community team.
Funnily enough I was told it was "a last hurrah" before they sent the keys, but apparently the keys haven't been sent, so..
¯_(ツ)_/¯
i got my alpha key so they are sending them out
check your promotions tab if you're using gmail
i hope i get my key not so late
@snow heron That is weird because I just read the announcement they released on 17.02.2017 about the Alpha application for full game release. You can find it yourself from the announcements. It says "for those of you who miss this opportunity, please reach out the the community team in the future". After that there has been no announcements regarding this.
I'd probably would've been smoother if they'd just used the original alpha mailing list.
But hey, free stuff, can't complain anyhow
@peak ice I probably just missed it, I went through the history there to late 2016 but there's so much posted there and it's all a kind of hodge podge 😃 I should have used the search function and searched for "miss".
@inner apex Yeah, but then every alpha single tester would pretty much be guaranteed a key and that's probably not an entirely insignificant chunk of money 😉
Well, potentially lost revenue, not money they directly lose 😛
Oh I'm sure you could twist it around whichever way would fit ones agenda.
I'm not here to start an argument, so back on topic: I'll send the community team an email, got nothing to lose on that.
Is there any admins/community team members who can get us a clarification about this situtation? Are we going to get the key? I really would like to get a clarification today.
Short of tagging everyone you'll have to be nice in PMs and hope for the best 😛
Yeahh I guess I have to PM them.
@peak ice I was told by one of the admins it was too late, but your situation is different because you sent their community team an email. Check with Slyvinlisha, the admin, when they come online since that's the one who handled it a couple of nights ago.
@snow heron Thanks for the heads up.
does anyone know what type the key for the alpha testers is? is it just a regular deluxe/standard key?
My friend told me he got a deluxe
its a bit like christmas ... wait until the gift comes and not the parent nerves XD
i didn't even realize it was a deluxe
Im also one of those that didnt see the announcement and Im here since pre-alpha, so who to contact, does anyone have community teams email?
try messaging sammie on twitter but it might be too late
Will do, thanks. If im late, well its my own fault so ^^
Might want to DM her, she haven't replied to me tagging her at least.
I think I got a regular key, how to tell?
Afaik there should be a part of the mail informing you about how to redeem the skins if it's deluxe.
Ok I got that part, will just have to see, no worries either way, I'm just glad to be a part of this community.
For those that missed out try contacting Slyvinlisha when they're online - I reached out because the last hurrah was 1am in the morning in the UK and I was in bed ready for work the next day 😦 - No promises but fingers crossed
Ah yes, the timezone ninja.
I sent an email 19.3.2017 and haven't received any response/key. 😦
😦 someone in the community team did say about waiting until the game is out to contact an admin as they'd have the keys then
can imagine they're all swamped under rn
They are probably swamped by similar requests from us
^^
Yeah that is true. They are probably very busy right now. I guess I'll just have to wait for few hours.
keep calm, the game will be there tomorrow too ^^
The key i got was a standard game. I asked PU if we would get the copy with the pre-order bonus skin and he said thats locked to deluxe. so I think we all should be getting regular copies
@digital glen save the key. You use it again in game under rewards. It will then give u a crate unlocking the deluxe stuff
@pastel plaza ^^
Although if i remember right, in the alpha #1/#2 days some devs said we would get a piece of clothing or something for being the OG 😄 so maybe we'll get some swag one day 😛
@misty wind are you sure about that? thats not the idea i got from pm'ing PU about it
@pastel plaza u got a key via email right
We shall all find out in less than 3 hrs :)
We'll see
Just don't delete the key after activating
If you have the deluxe version, the reward key is the same key as your activation key. If you bought the standard version, you won't get the rewards that are promised in the deluxe.
As stated in the pic above
Hey question maybe an admin or mod can answer! Is the alpha tester key the standard version of the game? Also I bought deluxe and would like to know if it's okay to give away my extra copy, since I was sent the free copy for alpha testing as well?
, hours to run and i still didnt my paied key .. nice!
is there a picture with the font of Battleground with "#ThisIsBattleRoyal" hmmmm

@delicate marten Some people have said it got flagged in junk mail. Make sure to check there.
Suggestion, if you notice it gets caught in junkmail, mention what mail service you're using!
😛
Check your spam folder too all! I found mine as well
Or rather what everyone else said 😛
IF you were given the Early access key, (THANK U LOVE U PUBG 😚 ) do we have the option to download preview? or wait until its a go then download
There is no pre-download
alright
Hmm I feel there's something I didn't do in order to get a press key. already checked the junk folder and still no key.
press key?
you know, a key for the early access
unless you mean a key for streamers/reviewers the only keys are those for testers with a blue name and the preorders
i assume you mean one for streamers/reviewers
yes, for streamers
got it
@patent rune - The pre-alpha keys are deluxe 😃
I was wondering the same for creators/streamers
@vestal ridge thank you!
so next hour the early access start?
@storm yarrow did you fill out the form on the 17th of Feb?
@vestal ridge no but i was talkin with @pale plover and i should be okay
Yeah she helped me out too 😃
Yeah same here - it was a bad time for me so wasn't online much at all - Really happy to be playing though, booked today off for it 😄
I was on this discord from day 1. What can I do to receive key to the game?
Will we be able to buy this game once it comes out on steam today ?
Yes in 12mins
okey ,nice
soo apparently i missed some kinda of form i was supposed to fill out for being a content creator for a key? is there anyway to get this resolved by chance?
same situation here.
it was mentioned a few weeks ago after the form went out and someone mentioned it but i haven't seen a way to get one. someone told me not to worry as i was already labeled as a tester so i left it go
you should have less problems than me as you're tagged as a content creator. I'm not.
don't know 😦
may not matter
i was ready to stream it in about 8 minutes but i have no key yet =/
If i'am tagged as a tester i will got my key?
at this point i don't think we have the answers pahu lol
some moderator correct me if I'm wrong but if you were supposed to get a key you should have it by now. if you don't chances are something is not right. I am probably going to buy the game on Steam. I don't mind, I've had my money value already.
Testers get a key if they filled out a form that was listed way back, it was only open to fill out for a few days
if you didn't fill out the form you can attemp to contact and email certain people
I don't think I've ever gotten any form.
idk whos taking the questions though
so i dont want to direct you to the wrong people
oh 😭
@hasty snow As I told you, only Alpha testers get it. Not beta testers. It has nothing to do with the fact that you're a content creator or not.
@pale plover So if i am alpha tester and i dont fill that list, there's any chance i wll get a key?
I was on the first available test. So I don't understand why am I not considered an alpha tester but a beta one.
slyvinlisha iw as a an alpha tester tho
@pearl aurora Check ur DM
oh my bad didn't see it lOl to many chats ><
i filled out the form but didnt got a key yet - any suggestion? 😄
i think what you did is the best suggestion Lol post in help! 😄
question- i was in the first group of testers, do i still have to buy the game?
@everyone what am i supposed to do if i forgot to fill out the form to get the full game?
You will have to purchase the game
how so when in the beginning every alpha tester were guaranteed a copy
It was a limited time offer
didnt even know there was a form to fill out :L
There were multiple announcements in the Discord
so it went from "every alpha tester gets the full game" to "limited time offer" ?
my issue was it was through the week. by the weekend when i got in to check the form was done
sammie had mentioned the list was only supposed to be to help assist with not missing anyone from the alpha test or atleast that's what was mentioned when we asked what to do
that's why i assumed i was ok
yeah same i havent had the time this week tokeep up to date with everything in discord
So, i just launched the game, got a nickname, it then errored
now the nickname is taken
😐
Anyone able to help?
@dire hamlet You're not alone, most likely a bug.
Either wait for a dev reply of pick something else.
@junior lodge It wasn't this week. This was posted months ago.
was it ah my bad then i guess i didnt see it
@pale plover are you able to help with the nickname issue i mentioned above?
Im getting a HcRemoteException Error when creating a name
Thats what i got
@pale plover thanks for letting me know
maybe its because its the same name i used in the beta?
@shrewd comet is the name you tried to register the same one you used in the beta?
@dire hamlet I'll let the team know
My code isnt going through to give me the skins
@pale plover Thanks
@dire hamlet so your entred your name and it didn't take?
Just so i can give detailed info
does anyone know what PUBG sensitivity is compared to source (CSGO)?
we enter a name
I entered the name "jelman" Got an exception error, then got booted back to try again, then it said "username taken"
Hm OK.
then when we tried again when it let me it said username taken
now the username "Jelman" is taken apparently
what are the reqs for names?
it tells you
is there a minimum number of characters?
3 chars minimum i lbeieve
only letters numbers - _
4-14
4
ok nice
or 4 😛
My code isnt going through to give me the skins
So any help on how to buy the game if this is what i see http://puu.sh/uVRw9/0d02e1e344.jpg
And the website purchase options gives me this https://puu.sh/uVRxp/692d5ad159.png
someone is spiting you and took your name lol @dire hamlet
They didnt
If you are getting errors creating your character or choosing the name please try again in a couple of seconds. or restart the client The servers are propably absolutely hammered atm
because it went through initally
all alpha and beta names are already counted as registered?
ive got the same problem
my names are being locked and i get an error
<
I dont get why the game just cant use your steam name :/
to many people will have the same name jelman
I guess
and there wil be no separation or way to track your BR ranks
if people can change their name at any given time how do you know the person you're playing is the real person or rank
it would be hard as hell to keep track of that without some organization
Give them a unique id
How do you think blizzard does it lol
that's a lot more work tho
even with blizzard givng you a unique id tha'ts more for battle.net and conversing over the different servers
when you get into a game it still uses your Handle that you had
#207019048607678464 , please keep the #🤝│community-troubleshooting channel for what it's supposed to be used, especially now during the launch
i got the same
@boreal ivy i wouldnt be here if the game didnt break and not let me register a username 😦
@pale plover I really don't want to come out as a douche, but I was under the impression that getting the full game wasn't bound to filling out a form but rather to being an alpha tester like PU said when the alpha test started:
http://i.imgur.com/b9kKeKC.png
I know it's sort of out of your hands but are you sure there is nothing anyone can do about this?
^^
yo
Everyone sems to be having that issue
yes
anymore having trouble for login?
Yes
does anyone know what PUBG sensitivity is compared to source (CSGO)?
like if you guys have a problem try to get detaile dinfo one what's happening or even screenshots
If you are getting errors creating your character or choosing the name please try again in a couple of seconds. or restart the client The servers are propably absolutely hammered atm.
If you have trouble redeeming the preorder stuff:
3. If you have any issues including code redemption, you can also contact h.xsolla.com.
@pale plover any info about the username problems?
@viral monolith You are not and I'm only conveying what I was told 😦 Unless I'm instructed other wise right now there's nothing I can do. I'm sorry 😦
coming in and saying i'm getting kicked out or being vague makes it hard to help the team pin point the issieu so if you can be as detailed as you can the faster they can probl resolve it
@shrewd comet It has been reported.
I don't believe so but let me double check.
@prisma zinc 3. If you have any issues including code redemption, you can also contact h.xsolla.com.
Guys, the issue with the names have been reported.
''nickname already taken'' NOOOOOOOOOOOOOOOOOOOOOO
it says my name is taken...but i like the only one using this name
does anyone know what PUBG sensitivity is compared to source (CSGO)?
i want to start playing but i want my original name
everyone is having that issue calm dooooooooooown
we're flooding it
I think it will fix itself in a few mins
Peeps just need to chill and stop spamming
^
So servers can get a grip
^
basically from other games when you get an exception like that it's probably cause we're ddosing the server the natural way
everyone trying to log in and create is cuasing connectivity issues from what it sounds like
now im getting "prohibited nickname" XD
Lol
hahahahah gg
burnt!
gg
URRRRRRRRRRGH
So what you get for PLaying with fire 😄
@jaunty pewter you name doesnt meet the criteria
The problem is, even though people are flooding the servers, once they get an error, their nickname becomes taken
so i tried making my own character and now im getting this https://gyazo.com/f0403e668211e7766f12168aac2e2576 does that mean i have to pick a new name?
yeah
and then they need to try another
yep username already taken
sigh
didnt' someone say that they tried and after like 54 attempts it worked
i think entering my name 3 times means it's taken by me but i can't have it
most of us are having the same issues yeah. it kept saying name taken for me too
Hello, I pre-ordered the game and I did not receive the email with the key? how can I do ?
but now it changed to prohibited
now that i put in another username that i didnt want it works
rip
does anyone know what PUBG sensitivity is compared to source (CSGO)?
prohibited could be them stopping you guys from hammering the servers
@south bramble Check you spam and junk folders
feels like my name is taken by my self too
yeah, i dont think the few people that got to play before us, were out to steal names
Lol
@here HCRemote Exceprion and Nickname already taken errors are already known and reported. So please stop posting screenshots of the same things. Thanks!
not hta tmany names atleast Lol
that's a whole lot of trouble for someone to take almost everyone's name Lol
lol
and as mentioned before you can only create 1 person right?
and you cannot rename him
idk why steam names werent just used instead tbh
1 account = 1 name
soooo how would one do that anwayys
i chosoe another one and nick name already taken too?
is really taken or is bug?
May have been easier \ 😄 /
@latent niche Because Steam names changes willynilly.
@pale plover Keep Calm and Take a Nap ;3
For some reason, my GameCapture doesn't work on OBS, any ideas?
my friend got his beta name instant but mine says taken ?
Is that bad thing though @hard pewter ?
games that use the steam names generally dont' have a good ranking system imo
No I did not receive anything 😦 GGMATT
i have pre ordered the game and didnt get the key can someone help
@forest umbra Are you using "game capture" or "window capture"?
no mail 😦 no key 😦 RIP my money ? lol
this is just like black friday lol
check your spam folders guys
@latent niche yes and no. I think unique names tied to SteamID64 is the best security they could ask for
@pastel granite LOL I wish
its not in spam
Fair enough
seems like alot of the emails have gone to your spam
i check my spam folder 😒
@pearl aurora CSGO has a great ranking system
You sure you guys actually bought the game, not just the closed beta key or whatnot?
no it doesnt lol
May be a poossibility.
i wanted to create my nametag... then came an error and now the nametak is already in use?
Nice
i found it
5 mins 😄
okey lets wait
empty lobby ??
exactly enId
why do you think theres 3rd party services the pros use and not the actual matchmaking, because its shit
@latent niche is right. Good call. make sure your launching PlayerUnknown's Battlegrounds not PlayerUnknown's Battlegrounds (beta)
can i change my nickname later?
delete all nicknames and fix it please
theres no way we can accidently delete these delux skins? i hope lol
@delicate marten Its getting fixed, leave it to the engineers
nice
5 mins they reckon!
i dont know if name is taken or is only bug
Bug I think mate
How can I do to have this famous key?
bug
@delicate marten It's being worked on. It's not a flip of a switch 😉
🤦
Your name is being taken by yourself but upon each restart you can retype it again
Meaning it hasnt actually gone through
can you change name after you make character ?
It will be fine, trust me
oh ok thank you
<
If ur name has been taken it should be a bug and it will fix in about 5 mins
i love it 😄 when new games are out 😄 it never smooth 😄 always problems 😃
So when can we get our names back, Currently I've claimed GGMattt and GGMATTT to my account yet still says nickname unavailable.
its normal chill...
man i so wanna play ><
spamming ban
Lol
Aaah, chaos.
How can I do to have this famous key? :;( please ? no mail 😦
plz dont spam that pic
@surreal vessel I'm more chill than you even know 😄
hahah good good 😉
Go take a poo poo like I need to do, and hopefully it'll be fixed by the time you're back. Get some water, get some chocolate 😛 Should be fixed soon
my nick has 3!!!
lol
@surreal vessel Are you chill?
@hawkins
The day @ocean shard gets banned is the day I 1) laugh and 2) probably stop helping cuz dude is amazing support 😛 Anyway.... guys, if you have #🤝│community-troubleshooting related issues, please, ask up.
is it possible to change name after you have picked one ?
poo poo 
I know he mentioned poo poo and chocolate all in the same sentence
Why cant i see my ping?
^.^
@hard pewter Thanks man and I'm unprofessional so it wouldn't surprise me, I do push the line sometimes
@viral monolith
Is it possible to send the mail back?
@frail tartan Ingame? Currently isnt an option to see ping. most likely will be implemented in the future
@south bramble LUL wut... 😄
Possible to get my friend to buy it from a different country and gift it to me ?
conversion rate for uk not looking great
yes
@frail tartan I can guess roughly what your ping might be. Where are you located? 😉
@ocean shard I hope its a Dota 2 kinda menu where you can see all the servers and your pings in em
I pre purchase the game and I do not receive anything lul !! 😦 😦 very nice 😦
@south bramble Check spam/junk folder
I check man ! no mail 😦
im spam clicking my folder Lol
But my money is fine
go h.xsolla.com then
waiting for the key to just poof in there
@south bramble you need to contact xsolla supprt

