#🤝│community-troubleshooting

1 messages · Page 27 of 1

uneven kernel
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team numbers

zenith flint
spare cliff
ebon stump
steel jacinth
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Appreciate the heads-up but unfortunately, we do not handle bugs here on Discord.

regal vaporBOT
crystal shale
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Interestingly enough, that amount of loot droped like for 40%. No vehicles to rotate. SMGs not nerfed for real. Just a joke. Deleting this crazy game. Good luck with such user experince

rugged portal
sudden cobalt
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Is anybody else getting this error after the new skidibi toilet update, game works perfectly fine, its just this pop up comes every time I open game so I have to cancel it

nocturne sun
dense citrus
#

So from my understanding I was reported by other players in game and received a auto temp ban, account under investigation for 24hrs. My question is how many times is this allowed to happen? Being banned or even removed from a match by another player/players choice is a strange experience, I'm not even an incredible player... played mobile for years and just started playing on PC and this is a joke allowing in game reports from any players to auto ban and prevent honest players from playing at all.

nocturne sun
dense citrus
versed turtle
#

🙏

kindred lagoon
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Played last week and everything was normal. Tonight I log on and attempt playing but find I can't crouch and strafe left. I can crouch and strafe right, forwards, and backwards, just not left. 'A' strafe works when not crouched.

Bindings are find, haven't touched them. Anyone ever have this issue before?

sudden cobalt
hardy compass
#

What up with hit boxs on PS5? After watching my death cam the cross hair was at least 1 inch off my character. Not even close to me. Plus all the extra shot it take to kill a knock person? 1 shot to the head is all anyone should need under 25m

uneven kernel
hardy compass
#

It should to make sure player are not cheating

uneven kernel
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see that in replays but not sure if replays are a thing on console

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replays are better

hardy compass
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Replay are a thing on console

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See if PlayStation would let share video clips to discord server we are in I'd show that clip

slate pendant
#

hello is there any moderator for help to steam?

kind osprey
#

Hi, does anyone know how to fix this problem? The players aren't visible until I come close to them, it's very annoying cuz you can't see the enemies shooting at you. Here's my settings

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help me pls ty

hollow pagoda
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does anyone else have a problem after the skibidi sigma toilet update?
ever since i updated the game 2 days ago my game wouldnt open properly i'd have to restart my pc just to open

hollow pagoda
hollow sluice
hollow pagoda
#

and my pubg has been working well for a very long time, ive only had this issue after the most recent update

near nacelle
#

Ranked matches in na servers never start

wet sluice
formal creek
#

Hello, my games remains stuck in "initialize" after the game ends, and it stays like this a couple of minutes.. any help?

fluid narwhal
steel jacinth
blissful badger
#

Hey guys,
Can anyone help?
My PC crashes a lot in PUBG, even though it's a 10-core i3 with a GTX 1660 Ti.
So, when it was just the processor without the graphics card, it didn't crash like this (the splash screen doesn't play properly, for example).
If anyone knows anything, let me know. It's sad. Note: In other games, it runs normally and even with very high FPS (because of the graphics card).

spare cliff
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My friend has problem with sound surrounding. When he looks at direction of gunfire it sounds so loud like it's very close when it's not

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when he turns back it sounds like from 100-200 meters

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happened after updating to win11

viral monolith
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i guess the amazon server issues still causing problems with getting stuck on the loading screen, kicking players, timing out etc. unplayable.

vapid solar
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i am stuck :\

vapid solar
viral monolith
#

Game is literally unplayable now, crashing entering every match, crashing mid-match, entering lobby when match has finished is loading previous matches data wtf is wrong with this game now?

spare cliff
#

Damage registration is terrible

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I was literally shooting with no armor and helmet and he is not dying

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half of magazine and he is alive

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on EU server

rotund trail
spare cliff
#

who are you calling pronouns folk?

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north amercian player's opinion automatically is invalid

rotund trail
#

it was a joke i think 💀

errant wagon
#

Anyone need PUBG pc teammates

eternal mango
#

Any good G hub presets for logitech pro X to better hear footsteps without changing other noises?
i tried some settings where they increase volume but add a compressor that lowers firing sounds, which isnt the solution for me.
Please help

unreal sphinx
#

Is it possible to transfer your account from, for example, Xbox to PC?

delicate trellis
#

anyone else having problems to find games?

waxen cosmos
#

yes

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servers died?

delicate trellis
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most likely

trim frost
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More than 6 min in lobby

proven thistle
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20min in lobby

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im trpping?

granite fern
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just read the damn chat. Servers are down

trim frost
granite fern
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or the trouble people were talking about 30 minutes ago

agile scarab
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I solved my issue. It was not with PUBG, but somehow in MSI Afterburner, the GPU power limit and GPU temp limit were set to the minimum value.

heavy dust
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Played a ranked game and i didnt get the rp nor does in show up in match history despite me having the replay of the game?????

cunning sparrow
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Lately I've been having random extreme lag spikes (from 15-25 ms -> 2000+ ms) and the game turns into a slideshow.

It's quite rare maybe 1/20 games and lasts for ~10 sec. each time.

Sometimes it happens twice right after itself, and I feel like it happens more in "warmup", plane, while driving or opening inventory but that might be cope

Is this a known issue or even a way to check if it's a game issue, haven't noticed anything else than PUBG having issues.

normal gust
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A few updates ago, my game started taking an eternity to open after I press play. Often I'd press "Play" on Steam, then it says "Running" and after I wait 3 minutes it returns to "Play". I tried to verify the game files multiple times but it doesn't help. Not sure what I'm supposed to do at this point

rain tiger
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anyone experienced 'free camera' is on smooth everytime going into replay after a game restart. Brrrrrr. Gives me shivers

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if it would be half as smooth it would be usable at least

fierce moss
#

good morning all, new player here!

quick question, is there something wrong with PS4 trophies? I have met the requirements for some trophies but it didn't unlock.

zenith kite
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Anyone knows how to fix the black screen issue when opening PUBG ?

remote ingot
#

Why does my cpu (i5-8400 2.80ghz) go to 94% when I open pubg?

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i literally played normally until few days ago

sand garnet
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me to

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my gpu 20% cpu 100

remote ingot
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may be cuz of update?

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also now I keep getting bsod everytime I open pubg

plain crescent
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rx 7900xtx 6 crashes within 15min in first game today... this is insane

proven jacinth
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Does anyone else have problems with the game? Cant load in the game and sometimes in the game cant open the doors or pick up the loot

rain tiger
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shotgun shot didn't came off by pressing button -> round about one shot later. Since 2 maybe 3 weeks

gaunt vortex
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yo guys, i reinstalled the same os to the same pc (brand new nvme ssd), pubg worked just fine, but now for some reason i believe got a disk type of problem(the fps is good), when i get into matchgames, the cities only load after like a minute, the icons of the loot, also like 20 sec until its loaded, the musics of the dance emotes also very laggy,, the disk is always 100%, its like im playing on a winchester or something, but when i push windows button its 1minute lagg until it recovers, and if i keep pubg windowed i get blue death, (whea uncorrectable error 124) (asus tuf gaming a520m-plus ii, ryzen 5 3600, 4x4gb hyperx kingston ram, Apacer AS2280P4U Pro 256GB) i installed every driver, any idea?

sour mantle
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Hey guys, I can't hear PUBG teammates audio (I can only see the play icon when teammates speak). I have tried to reset PUBG audio, but it didn't work.

tropic mica
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Hello any one knows about ARS code because I couldn’t play ranked for 3 years there’s no code coming to my number I changed numbers multiple times and i send email for pubg but they didn’t solve it they only change numbers if someone can help i will appreciate it

trail loom
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I previously played PUBG PC through Epic Games using my Krafton ID I have now installed it via Steam and want to recover the same account data.

uneven kernel
static steppe
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Guys any idea why i cant hear people nor speak in game. All the settings look normal but i even cant hear teammates in game but i see the icon when they speak. Every other sound works

late mesa
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I invite everyone to the clan

pseudo whale
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I have a bug with my cross hair I have normal blood on and my cross hair is red and there bit off blue there as well I will have to 📸 to show

gray light
zenith vault
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Anyone kno why my res isnt working was fine before update?

queen mauve
dull path
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someone having massive (random) game crashes since todays update? haven't had any and haven't changed anything else

static steppe
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Does it say on top of the screen that you (username) jave been removed from the game because of anti cheat processes something something?

static steppe
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Or just whole game crashes?

dull path
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no full crash into windows (most of times with Error Message (Send & Close)). can restart game and join again (if not dead in the meantime)

static steppe
rigid dagger
royal hearth
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Hello! After update i cant watch saved replays, any way to fix it? 🙁 please help!

stoic talon
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Has anyone else had trouble with stretched resolution? i am trying to get back to 1440x1080, i had played yesterday, everything was fine but now pubg just overrides every settings and goes back to the resolution that was last saved in game. i tried gameusersettings.ini and also launch options with steam but nothing works. possible fixes anyone?

wheat swan
stoic talon
solemn ledge
solemn ledge
weak vector
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Game crashes since last update cant even get to settings to change rse to stop the stretched screen.

wheat swan
rain scroll
vapid hill
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I have 46 MB (not mbps) download speed and the patch is 6 GB, pubg is the only game that takes 2h to download a patch, anything else goes to max speed, what gives?

weak vector
weak vector
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WORK AROUND - So the only way I could get the game to work after the update without getting the image above: I had a second monitor running at 65Hz. This forced the resolution back to 1920 * 1080. I then saved that and reopened the game in my 180Hz monitor and everything is back to normal and working.

gaunt arch
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fix theseeeeeeeeeeeeeeeeeeeee

viral monolith
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I'm crushing too since last update

stiff wigeon
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The MG3 ejected cartridge has zero texture, and it's been three updates already.
Krafton needs to fix this quickly!

static steppe
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Does anyone important or with any kind of influence sees or cares about these threads in the feedback channel? Or is it just there for us to post stuff that going nowhere? genuine question

weak vector
# viral monolith same here

WORK AROUND - So the only way I could get the game to work after the update without getting the image above: I had a second monitor running at 65Hz. This forced the resolution back to 1920 * 1080. I then saved that and reopened the game in my 180Hz monitor and everything is back to normal and working.

static steppe
#

why I cant upload a pic

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trying to show what i see when im in lobby, the whole map selection and pressing ready UI on the left of screen is simply not there

cloud stirrup
#

are there more missions to come? or why do I only have 3/4

subtle oar
#

Kaise kare concave care I miss you concare care 😭😭😭😭😭

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Har feri adhura rah jata hai 😭😭😭

static steppe
agile rose
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anyone else getting pubg errors when pulling profiles?

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hcremoteexception

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failed to load profile

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some times shows the main player screen but the rest is blank

pale urchin
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i cant sem to get the badge request to work .. i put in my steam name as it says on steam and says no account

static steppe
#

dealing with this shit today xD

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where is the freaking UI to press ready and stuff on the left

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WELP

static steppe
shut flame
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30min+ and still going

static steppe
#

Lol which region is that

pale urchin
#

is it in-game name? i thought meant steam acct name

static steppe
pale urchin
#

Ahh my bad then was using steam name

proud geyser
static steppe
pale urchin
#

Is the badge request thing only for battleground+? I don't think I understand what exactly it is

stiff hatch
#

can't seem to launch the game damn;

drifting mica
#

where can i get help? I purchased g coin on pubg with steam and my balance on pubg hasnt updated😢

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also steam gives me this error We were unable to get information about the current status of the items in this purchase from the game's item server. Try again later if you'd like to see more information about this purchase.

static steppe
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Yeah it not gonna work. This discord and the rank system and everything is for pubg battlegrounds pc and console

abstract reef
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HI there, i am playing my pubg in pc, but every 1 game, the loading smoke is so long and i cant press another menu like pass, career.
i have no idea why my pubg do this anyone have similar issue ?
i have updated my GPU but still remain the same

static steppe
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They said open a ticket on the support website. So lets all do so. Hopefully they fix it soon

abstract reef
static steppe
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@ you where

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In feedback channel

static steppe
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Some people srraight up stuck on the smoke screen 😂

abstract reef
static steppe
#

Strangely what somewhat temporarily fix it for me is openning vpn or using another internet provider ( i have two) but thats not practical at all.

static steppe
north bolt
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how do i fix this or should i be worried?

viral monolith
#

there is nothing to worry, it might cause stutters but the probability is low

pale urchin
echo plover
static steppe
wheat swan
#

1440x1080 situation still not working ? or is there any way around how to fix it ?

quaint crater
#

Hello, I need assistance with the PUBG Twitch Squad Streamer Campaign (PC) rewards.

I have completed the campaign requirements. The campaign page shows that all tasks are completed, including:
• Acceptance into the campaign
• Twitch banner download
• KCN sign-up

However, the following task is still pending on my dashboard:
• Receive Giveaway G-Coin Codes

I also have not received my 10,000 G-Coin personal reward, which is part of the campaign benefit for participating creators.

PUBG Customer Support informed me that they do not handle Creator Campaign rewards and advised me to contact the KCN Campaign / Creator Relations team directly.

Here are my details:
• Creator Name: DIMKEZA
• KCN Email: dimkezabusiness@gmail.com

• Campaign: PUBG x Twitch Squad Streamer Campaign (PC)
• Region: EU INGAME NAME DIMKEZA

Could you please check the status of my G-Coin distribution and provide the next step?

Thank you very much.

olive crypt
#

Any1 got tips for game crashing in phase 6 ? tried reinstalling game removing battle eye folders, still happening

frozen hedge
#

Has anyone else experienced repeated game crashes during matches due to insufficient video memory? It started after I updated the game. There were no issues a year ago.

viral monolith
frozen hedge
olive crypt
# viral monolith pc specs pls

11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz (3.60 GHz)
Nvidia Geforce RTX 3070 TI
G.Skill Trident Z Neo DDR4 RGB 3600Mhz 32GB
ASUS ROG Strix B560-F GAMING WIFI Hovedkort
Kingston FURY Renegade PCIe M.2 NVME SSD 2TB

viral monolith
olive crypt
# viral monolith what is thr crash report error code?

25 battleye corrupted data is what i got before i reinstalled the game, now the game just freezes, but i can see the envoirment moving like the blue zone etc being ''alive''. but all character movements stop from me and enemies

viral monolith
olive crypt
viral monolith
hoary radish
#

Currently, on the Windows 11 25H2 version, there is an issue where the PC reboots when running PUBG due to a compatibility problem. Please note that this issue can only be resolved by either running PUBG with another security program called Vanguard turned on, or by downgrading to the 24H2 version.

static steppe
#

<@&1273219191884742716>
Ban this scammer please

olive crypt
# viral monolith if it still does not work then try this https://steamcommunity.com/sharedfiles/f...

still happens after i tried this :S here you can see what happens https://medal.tv/games/pubg/clips/ltw9MyVdfOZYUua18?invite=cr-MSxwNXYsNDA2MTMxNTk5&v=33

Watch Game crash phase 6 - Copy by Real_MaskiN and millions of other PUBG videos on Medal. Tags: #pubg, #playerunknownsbattlegrounds

▶ Play video
shut flame
#

why doesnt my mic work in game?

viral monolith
# shut flame why doesnt my mic work in game?

its an internet ips issue, specifically regarding ip6. To solve it either download cloudflare {warp1.1.1.1} or change your network dns ip4 to 1.1.1.1 and 1.0.0.1 then your 1p6 to 2606:4700:4700::1111 and 2606:4700:4700::1001.

viral monolith
shut flame
#

What is the warp 1.1.1.1

viral monolith
#

if it does not, uncle is here to help.

viral monolith
shut flame
viral monolith
shut flame
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So should i download that or just do it manually?

viral monolith
#

try downloading it, it will be quicker.

outer idol
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help

viral monolith
ornate spoke
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if i hold W, C and E ... either the character don't peek or the character don't walk....
but W, C and Q is working fine ....
and my keyboard is not broken....
the problem is with the right side leaning... i switched the E and Q... in that case ... still the right side leaning don't work

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did anyone faced this kind of problem?

gray gust
#

what is this problem?

ivory bolt
# gray gust what is this problem?

You must have purchased and assembled external hardware, which makes identity verification impossible. Also, please avoid any unauthorized operations using cheats or external tools will also prevent verification and may result in your account being permanently banned

ivory bolt
# outer idol

Delete your game and download it again to your library

olive crypt
solemn ledge
#

Did they fixed 1440x1080 ?

gray slate
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anyone wanna play

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just like 1 or 2 rounds

dapper ermine
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HELP 1440x1080 FULLSCREEN

reef ginkgo
#

Chat help, I can't get past the 2nd training

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Pc

static steppe
#

That supposed to be simple to pass
Where are you stuck?

reef ginkgo
gray gust
sage aurora
earnest badger
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anyone encountered the phenomenon where you start a match, nothing happens for minutes, then out of nowhere it says the match is still in progress but when clicking on accept or join it throws back to lobby and the message comes up again, in an infinite cycle

crisp gyro
#

Bro is anyone game feeling off with sprinting and general camera sens on console ?

solemn ledge
zealous cloak
#

anyone else unable to see the porsche caches etc in their shop? Or can you only see them available for purchase after you bought the crafter pass

wheat atlas
#

My specs:

CPU: Intel i7-6700 (non-K) 3.40ghz (3.70) BOOST

GPU: RTX 3050 6GB (TDP 70W) (PCIE 4.0)

RAM: 16GB DDR4 2133 mhz ( Dual Channel)

Motherboard: ASUS H110M-CS (PCIE 3.0)

Resolution: Native 1366×768 DELL D1918H
cpu bottleneck usgae

atomic quail
#

After update, I'm having problem with navmesh, this happen at TDM, and my Personal Character can go through the stairs if I run, and if I go slowly, my Personal Character starts to go up in little jumps.... Before this update, I saw some others players moving in little jumps (kinda 3FPSs), and now I'm doing it... Regarding my Personal Computer's specs, I'm a little bit above recommended hardware, running stable 240fps@1080... If anyone is having this issue share your experience...

wheat aurora
#

anyone had the problem of the pass rewards not being unlocked after purchasing the "big" porsche pass?

shut flame
#

why doesnt it find a match for ranked duo? iv been waiting for 35mins

shut flame
#

Yo it says the game does not support Xbox one. I have a series X why can I not play the game

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Looks like an Xbox series x to me

worldly quiver
#

anyone experiencing roleback in sea servers ? or just us indonesian connection ?..thanks

ivory ingot
ivory ingot
#

owh its network related

spring trail
#

i thought is my connection,

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but after i ask my friend, they are like that too

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already the second day

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im indonesian btw

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is only indonesia, or asia server?

ivory ingot
#

try using any inside region VPN (asia if in asia and etc) thats have no blocking port policy (to bypass partial policy from your upstream if exist), see if packet loss still remain or not or its may the upstream ix/iix connection crowded (usually only occured in range specific hour) also can make packet loss occur (can be minimized with QoS on Upstreamer/ISP level, better ask the upstream customer services)

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and also what dns server u using (some ISP there may applying domain related policy also) for suiting the gov policy, use the public non block one

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if u have ITs related friends ask to them, they may can help u btw..

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because the issues some of its may be pubg internal related or steam or in the midle like network/etc and its client end system/program/etc..

ivory ingot
#

or you may ask here, may be someone will intensively help you (not limited only for pubg):
Ez9DZUeBVn

cold swan
#

Is pubg down

near sierra
#

Why's is HDR not longer working for pubg?

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It works for every other game just not pubg

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I'm on the Xbox series x by the way

faint spade
#

@near sierra Yeah I asked me the same

ivory ingot
#

no problem with SEA servers

wheat atlas
#

My specs:

CPU: Intel i7-6700 (non-K) 3.40ghz (3.70) BOOST

GPU: RTX 3050 6GB (TDP 70W) (PCIE 4.0)

RAM: 16GB DDR4 2133 mhz ( Dual Channel)

Motherboard: ASUS H110M-CS (PCIE 3.0)

Resolution: Native 1366×768 DELL D1918H
cpu bottleneck usgae

ivory ingot
wheat swan
#

do we have any update on non working 1440x1080 ?

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i made a threat about that here that seems deleted i guess , i used pubg support to report it as a bug , noone cares i guess ... so should i uninstall already or will anyone check on the issue ? cuz i refuse to play without it

solemn ledge
whole merlin
#

PLEASE FIX HDR and DOBLY on the PS5 and XBOX series X/S !!!!!! 🚨 🚨 🚨 🚨

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PLEASE FIX HDR and DOBLY on the PS5 and XBOX series X/S !!!!!! 🚨 🚨 🚨 🚨

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PLEASE FIX HDR and DOBLY on the PS5 and XBOX series X/S !!!!!! 🚨 🚨 🚨 🚨

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PLEASE FIX HDR and DOBLY on the PS5 and XBOX series X/S !!!!!! 🚨 🚨 🚨 🚨

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And the ending of the PlayStation pass early is messed up, no remedy either! That is some messed up stuff to a community of dedicated loyal players…

grizzled oar
#

Please add 120fps

cold sierra
#

The Xbox console can be used directly with a keyboard and mouse, while the PS5 can be used directly with a keyboard. Please fix this as soon as possible.

bleak ingot
#

Where is the game pass pack to claim? Still not out?

worldly quiver
near sierra
#

So is there anything been done to restore HDR or has anything been said from pubg developers about this important matter. That's why I bought my monitor with HDR to begin with.

lilac cradle
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why isn’t the HDR working after the update. everything looks why to dark i can’t play like this. and the microphone 🎤 are jacked up

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please fix the HDR for xbox

vague birch
#

Hey gyus

vague birch
lilac cradle
#

xbox series x

near sierra
#

This game should be called pubglitch because every update brings new bugs. I get so mad because I really enjoy this game alot and now without HDR it looks so dark and it's not fun to play.

spare cliff
#

What the hell is hapening with shit game

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I am dying behind cover even not picking them

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with 70-80 ping

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fix your stupid garbage

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terrible net-code

gleaming laurel
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Has anyones settings keep resetting after this update every time they log back on? Im on ps5

lilac cradle
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please fix the HDR the game is way to DARK

fair nexus
#

Bro I play on Xbox one and now I can’t play because they don’t support it anymore I spent so much money playing that game I feel like they should at least give me my money back

lilac cradle
bleak ingot
lilac cradle
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these sons of 🤬 haven’t even mentioned the problem with the HDR not working the game is way to dark i can’t play like before please we need an update on this matter @regal vapor

earnest badger
#

any reason why i got no porche out of 12 caches and 4 crates? While all i can see is that everyone else got all models already and showing off at lobby island at erangel

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while i payed for the bugatti models too and also got nothing while everyone else got them for free?

whole merlin
# lilac cradle any solution yet ?

I have info in another thread that this is all being investigated and worked on by the dev team. They said by Monday / early next week for the console update unfortunately .. but some news is good news I suppose. I refuse to play without the HDR enhanced gameplay and will not change my settings lol

earnest badger
#

especially with console

earnest badger
#

any reason why i got no porche out of 12 caches and 4 crates? While all i can see is that everyone else got all models already and showing off at lobby island at erangel
while i payed for the bugatti models too and also got nothing while everyone else got them for free?

#

Are you bored Skama?

haughty otter
# earnest badger

i paid for buggati got the lowest model after paying 100$ , but for porche i only got the pass with 11$ and managed to get the suv and the panamera and it's rose skin out of i think 4 crates

earnest badger
#

many don't know but this amount of money is near 10% of the Krafton's housing country's annual GDP KEKL

steel matrix
#

Cant Buy de los muertos pass after the patch...

bleak ingot
#

Servers are too busy at the moment

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Lol

red mulch
#

Each time i close pubg and relaunch it on console it reset the game settings ive made.

potent lily
#

Anyone having an issue with voice chat in game? Since the console “upgrade update” people can hear me but I can’t hear them.

oblique palm
#

@potent lily check your voice chat settings in-game then just turn it up. had the same issue. There's still audios issues you'll come across tho

potent lily
oblique palm
#

um lemme pull it up for you. lemme load up n take ss

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@potent lily The one I had turn up was the microphone volume

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Hopefully that helps. You’ll run into audio issues still due to the update but other than that you can adjust them from there

potent lily
#

Idk what word triggered the bot but basically what I just typed was:
I’ve been troubleshooting this as a headset issue, my headset is wireless. When I tried testing in discord to see if that was also messing up it also did not work mic or audio wise. Could hear it going into the chat channel but no audio from others. Game chat during this update has also just messed up with no mics appearing or they can hear me but I couldn’t hear anything. Or today when I heard them in the pre plane lobby and then lost them as soon as the plane started.

oblique palm
#

yea, might be it. I'm just waiting for a hotfix bc my biggest issue I've ran into is my fps droppingmid game and already did a lot that pple recommended me but still nothing.

potent lily
#

Thanks for the info tho, whenever it reinstalls I’ll see if it works n update

wide depot
#

Hello Support Team,

I'm experiencing a crash when trying to launch the game. I receive an error from "PUBG Shield" with the following message:

Application is interrupted by external software.

Log File: C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64\pubg_fail.log Technical Information: code:00000252/0021, info:0000000000000000 Possible Causes: [MHV]

This error is preventing me from playing. I want to clarify that I am not using or downloading any third-party software, external files, or cheats.

Could you please provide assistance on how to resolve this issue?

Thank you.

upbeat depot
keen canyon
#

Why am i keep playing just rondo and taego maps only?

fervent raven
#

pubg opens in full screen and crashes any fixes?

radiant idol
strange plaza
#

Please can someone assist me, im looking for support, I cant log onto the game for the past 3 days, keeps giving me, Connection to Playstation network has been lost, error cs0004

fervent raven
#

Any help pls?

nocturne rover
fervent raven
#

done

#

still not wrk

nocturne rover
#

If you're showing as "Online" on steam, try going to Steam -> Go Offline -> Wait... -> Go Online

fervent raven
#

1 sec ill try

fervent raven
#

@nocturne rover

small quest
#

ive tried every single thing

#

after verifying

nocturne rover
#

It's saying from external provider so something in the background isnt letting him access the game

fervent raven
#

for example?

small quest
#

I get to loading screen

#

And I get error

nocturne rover
#

why are you deleting game files..

small quest
#

@fervent raven told me to

#

Kinda worked

steel matrix
#

The season pass is not in PlayStation store after patch.... but still on xbox .... how to get it

small quest
nocturne rover
small quest
misty spade
#

Has anyone on ps5 been able to get the free g-coin?

molten salmon
#

Hey, what will happen if i level up after level 40 in Crafter Pass ?

grave tiger
#

Does anyone experience slowness in the main menu on xbox x|s?

small quest
#

Can anyone help me? I press start pubg on steam it shows battleye launching game thing, the pubg battlegrounds loading thing rectangle shows then a black screen just appears

#

It’s my first time playing

#

Same problem on epic games aswell

small quest
#

How far I get with normal files

#

Then sometimes it crashes sometimes it just stays like that

#

Please can someone help

#

I’ve spent 103 minutes trying to fix this according to steam

small quest
#

its been 2 days please help

#

Dear PUBG administration, I hope this reaches you well.
I am writing to tell you that i have a problem with your wonderful game.
I was hoping that this message would reach you and that you could possibly help me with my situation.

Kind Regards,
123e.

fervent raven
#

@ancient ore

fast grotto
#

try this

small quest
#

ok i try

#

its installing now

#

hope it works

#

it didnt work

#

same black screen

#

im so done bro

#

@fast grotto do you have anything else useful

#

the only thing i had a problem with was the 3rd thing, i went to steam library and didnt see "PLAYERUNKNOWN'S BATTLEGROUNDS"

fast grotto
#

what did you see?

#

ah hold on

#

run steam as admin

#

shut down steam and then run steam as admin*

fervent raven
#

w oreeo for helping we tryna play together for like 2 days

small quest
#

it says downloading content

#

when i launched

#

new

fast grotto
#

must be missing some files then

small quest
#

It says I’m playing playerunknown now

fast grotto
#

sometimes it takes a few minutes for it to load

small quest
#

k imma leave it for 10 minutes

#

and brew a cup of tea

fast grotto
#

if its not up by then something broken

small quest
#

should i turn off my windows antivirus

#

cuz i deleted my previous specifically for this

fast grotto
#

windows defender should be fine

small quest
#

mm ok i will leavce it on black screen

#

its stuck on "stopping" on steam, imma jsut close from task manager

small quest
#

@fast grotto 10+ min

fast grotto
#

Yeah thats not normal

#

is it only pubg doing this ?

small quest
#

cs2 and other games work perfectly fine

#

maybe battleye problem?

#

@fast grotto

#

sorry for ping i just really wanna play

fast grotto
#

i get it

#

im just not sure what the problem could be

#

if you remove movies from > C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Movies try that otherwise

#

i know you got the above error with authentication failure but that was a steam issue that you got to shut steam down and restart and should proceed

small quest
#

ok i try

#

sound mixer dont work

#

ill delete movie

#

YESSS

#

TYSM @fast grotto

#

IT WORKED

#

ALL I HAD TO DO WAS RESTART STEAM

earnest badger
# earnest badger
poll_question_text

Have you got a vehicle skin of Bugatti or Porsche by:

victor_answer_votes

2

total_votes

3

victor_answer_id

2

victor_answer_text

Haven't payed for it

fast grotto
fervent raven
#

can someone help?

#

@fast grotto u free?

obsidian shuttle
#

hello, i need your help with something related to pubg performance on my side, and i want to make sure my setup is still fine for the game, especially with the new updates.

my specs:

cpu: intel i5-6500

gpu: nvidia gtx 1050 ti 4gb

ram: 16gb ddr4

my questions:

are these specs still considered okay for running pubg smoothly on your current version of the game?

if i move the game to an ssd, will it actually improve the stuttering and texture loading issues, or is the problem related to the game/server?

with the game moving to unreal engine 5, will my specs still be supported without major problems, or should i expect noticeable performance drops?

based on your experience, until when do you think my hardware will remain suitable for running the game without serious issues?

is there anything you recommend adjusting on my side to get the best performance possible with this setup?

thanks in advance. i just want to understand if the performance issues i’m getting are normal for my hardware or if something else might be going on. <@&1273219191884742716>

obsidian shuttle
#

safe?

ancient ore
# obsidian shuttle hello, i need your help with something related to pubg performance on my side, a...

Hey @obsidian shuttle, your system should be able to run smoothly on medium to low settings. Moving the game over to an SSD can improve your stuttering and texture issues but it might still occur during high frame scenes. I would suggest upgrading within the next year or two but you should be good until then. This is just from my gaming experience. I would also suggest looking into the support site for better insight on your questions.

obsidian shuttle
wheat swan
#

1440x1080 steam launch options still not working after reset , thank you very much 🙂

steep glen
#

peeposad im not sure where to submit a ticket, i didn't get my g-coins for winning the oct bonus mission

tender sierra
#

I didn't get my g coin I spent 100 and it's been about 40 minutes of reloading and closing and it's still not their

#

Is their a way to submit a ticket?

rugged isle
#

There's a problem when one of my friends opens the game, it doesn't show that he was in the lobby .. And then if someone comes out of the game and says he's out, we look for him .. He's still in the game, but you can send a request to join

dry blade
#

I’ve spent $25 on G-Coins and never received them

tender sierra
quartz sentinel
#

I bought two packs of $9.99 and never received them

#

Pls credit my pubg account . Never received my credits .

olive crypt
rugged isle
#

We need an explanation
??????

quartz sentinel
#

Still no response on why I don’t have my credits I bought .

#

@fast grotto you know what’s going on with credit purchases ?

#

On the ps5?

tender sierra
#

Where is my G Coin?

#

5 hours it's been since I purchased and nothen for it.😡

quartz sentinel
#

No g coins in my account

brittle nebula
#

me too i bought PLUS and am still waiting

#

i can´t buy it in the shop anymore though so i guess it´ll be transfered soon

brittle nebula
#

<@&1273219191884742716>

quartz sentinel
#

Still waiting on a response

quartz sentinel
tender sierra
reef widget
#

I downloaded the add on, received the glider, the tag, but I didn't receive the backpack.

warm basin
#

Hi everyone, I just started playing PUBG (PC) from last 2 months, I've noticed that sometime in game voice chat works and sometime it don't. Do you have any idea why it's happening? I configured my PC communication settings correctly.

tall lion
#

Cada vez peor sus actualizaciones, arreglan una cosa y descomponen más. Pareciera que la intención es es joder más al juego

😆

normal gust
#

Why does this garbage game take 5 minutes to start after pressing "Play" on Steam

inner escarp
hasty violet
#

A QUICK FIX for todays sound issues on consoles: This needs to be done in-game.
Turn on Windows Sonic and then turn on Dolby Atmos again.

normal gust
austere flower
# inner escarp

Hey I'm geetting the same problem, did u get it fixed somehow?

austere flower
harsh folio
#

Hey how do I make a report about something not working in the game

short vigil
#

Hey, I’d like to ask for permission to share a research survey. I’m trying to validate whether certain problems matter to a multiplayer community that needs constant coordination like PUBG and how to solve them.. Is there a way I could chat with a moderator about it?

Happy to share results if the moderators are interested.

I hope this is the right place to post my question!

normal gust
alpine mantle
#

Hi

#

Who have kitsune

heady skiff
inner escarp
warm basin
ruby sandal
#

Anyone stuck on matchmaking?

#

It seems there is a problem with servers

smoky spade
#

how do you change vc names?

minor cliff
#

Audio sounds echoey as hell since latest hotfix

small mantle
tired current
#

My friend is on Xbox and he purchased a skin for the 911 Porsche. I told him he bought the wrong one and needed to buy the 911 car and he did. He can equip the car now but cannot find the red skin under customize or anywhere else.

So he can use the default 911 car but not the red 911 skin he purchased. He has restarted the game and we have looked everywhere… under crafting workshop and utilities as well.. there is nothing.

tired current
#

The last update has given us issues with X Box almost everyone in our clan has experienced the lobby disconnecting. People have to close their game completely and reopen it, sometimes several times, in order to ready up in the lobby.

crimson folio
#

who admin here i need help i got banned from discord my freind pubg partner the id GODDRAMAAAA he cant join discord he got banned why ??

steel jacinth
#

Please refrain from posting the same message in multiple channels. I've replied just now in #🌱│beginner-chat.

scenic stirrup
#

I have a questions, my gf got banned because she got hackt and now she has het account back and wands to be unbznned because she wanne play on this server

steel jacinth
scenic stirrup
#

In the disocrd server

steel jacinth
#

If you give me her name/ID we can take a look. Heads-up that I'm heading out for a 1hr break now though.

scenic stirrup
#

Can i send that here for in dm ?

#

Or ?

steel jacinth
#

Whatever you prefer, I'll get back to you in an hour if no one else is around to look into it in the mean time.

scenic stirrup
#

Ok

#

Ty

#

izumi_midorya129, this is her name

nocturne rover
#

<@&1273219191884742716> - looks like we got another compromised account peepoSMH

steel jacinth
scenic stirrup
#

I'm now in the car but as soon as i get home i wil send you her id

steel jacinth
#

Drive safely! (I hope you're a passenger and not driving while sending messages)
I'll be out in a bit but back tomorrow morning.

scenic stirrup
#

this is her id 694195267867639848

limber cargo
#

Hi

#

i would like to know why i am getting banned by playing on different PS5?? and why its saying prohibited hardware ?

covert salmon
#

Somebody know if i make a ticket on pubg battlegrounds if they going to refount my old progressive skin ? i was having the beryl gear head at lvl 8 and the heart mk12 at 6 and somebody steal my account and disable both of them 🙁

harsh folio
atomic quail
#

On TDM, the M24, somehow there is no bullet, I mean... I shoot, but the bullet never reach the target... I'm gonna be more explicit... Couple of time I noticed that my aim was good, but nothing happened on my enemy... But today, always talking on TDM, I shot to one of my team, he was AFK, and from 3 bullets, just 1 hitted on him, he was so close to me, maybe 2 meters...

idle sundial
#

why it black like this guyss helpp meeee plssss

#

im on this screen 2 hour

#

plss

#

helppp

idle sundial
fallen plinth
#

@idle sundial if happens again, wait and press escape until you find the option: restart Lobby. It might work and and if doesn't work, verify the game files and try.

steel jacinth
#

Please refrain from posting the same message across multiple channels, especially completely unrelated channels like #🏆│rank-badge-requests or LFG channels. That's a sure way to get banned for spam yourself if you're not careful. I understand that you want to help your friend and this is important to you but spamming has never helped anyone.

#

I have revoked the ban. However, if this happens again, there won't be a third chance.

steel jacinth
scenic stirrup
#

She has make a nieuw password and logged out of every devise so normaly its safe now

steel jacinth
scenic stirrup
#

Ty for the unban

crimson escarp
#

Me and a couple of mates have found a fix for the audio issues on Xbox. We found that if we went into the Xbox audio settings and changed from one to another and back again, it fixes the issues. Hope this helps. I changed from Dolby Atmos to DTS and everything is fine now

snow silo
#

I HOPE THAT ONE DAY I WILL SEE CHEATS BE BANNING FOR MORE THAN ONE DAY IF THEY CAN BAN A GUY WHO JUST TOLD HIM THE TRUTH BECAUSE OF A POLISH RUNNED AND INSULTED STREAMER. WELL PLAYED PUBG. XD

final igloo
#

Hello, could someone help me with a problem starting the game

#

updated gpu driver and uninstalled/reinstalled the game from steam

nocturne rover
# final igloo updated gpu driver and uninstalled/reinstalled the game from steam

Did you try anything Google says to do?

Run as administrator: Right-click the program's shortcut and select "Run as administrator" to see if that resolves the issue. 
Check permissions:
Right-click the file or folder, go to Properties, and then click the Security tab. 
Click Edit, select your user account, and ensure you have the necessary permissions like "Full control" or "Modify". 
Temporarily disable antivirus: Antivirus software can sometimes block files. Disable it temporarily and try to access the file again. If it works, check your antivirus settings to allow the file or program. You can find settings related to ransomware protection in Windows Security under "App and browser control". 
Unblock the file: 
Right-click the file, select Properties, and check the General tab. 
If there is an "Unblock" option at the bottom, check the box and click Apply. 
Verify the file's location: 
Right-click the file or shortcut and go to Properties. 
Check the path listed under the Location field on the General tab to make sure it is correct and the file still exists at that location. 
Run a system file check: This can repair corrupted system files that may be causing the problem. 
Open Command Prompt as an administrator. 
Type sfc /scannow and press Enter. 
Wait for the scan to complete, then restart your computer. 
Recreate the shortcut: If the issue is with a shortcut, try deleting it and creating a new one. 
Update Windows: Ensure your Windows is up to date, as updates can fix various bugs and issues. 
Go to Settings > Update & Security and check for updates. 
#

Not having access to a specified device path usually means you're not an Administrator account or your permissions are messed up.

final igloo
#

Worked!

#

thank you

visual inlet
#

Could anyone tell me if its normal to have this fps, cpu and gpu usage, i have an rtx 3050 and i5 11th gen 6 core, all minimum graphical settings

delicate shard
#

Is it impossible to get bear feet now I’ve opened over 500 hunters chest

nocturne cargo
#

Hello, I can't open "regular crafting" tab. Restarted game and pc.
Any idea about how to fix this?

scenic spruce
#

RTX 3090

scenic spruce
scenic spruce
scenic spruce
toxic moat
#

It's been 2 weeks, but they still haven't given me anything for the event.

slate pumice
scenic spruce
#

hours of troubleshooting, and nothing.

#

windows 11 - but went back to win10.

steel jacinth
solemn ledge
#

1440x1080 was fixed?

slate pumice
#

In some of the games the vc works perfectly fine, in some it doesn't work at all

rose plinth
#

why was this rejected?

white robin
trail granite
rose plinth
#

DAMN :(

wise totem
rose plinth
#

ooh i see

honest kite
#

Hola. tengo un problema al jugar PUBG. Quería saber si alguien tiene el mismo problema, cabe destacar que puedo jugar RDR2 en ultra, otros juegos tambien en graficos altos sin roblema. Solo me falla PUBG! 🙁

Hay veces que puedo jugar 2 o 3 partidas sin problema, pero hay otras en la que no llevo n 2minutos y se me crashea (todo el PC se congela, debo reiniciar)

ya he probado todo lo que recomiendan, instalar driver nuevos, probé con mas antiguos, una instalacón limpia de pubg y steam aun así nada ha servido.

Nombre del SO Microsoft Windows 11 Pro
Memoria física instalada (RAM) 16,0 GB
GPU Nombre Radeon RX 570 Series
Versión del controlador 31.0.21923.11000
Versión y fecha de BIOS American Megatrends Inc. 5.11, 20/11/2023
PLACA INTEL X99-P4
Procesador Intel(R) Xeon(R) CPU E5-2650 v4 @ 2.20GHz, 2200 Mhz, 12 procesadores principales, 24 procesadores lógicos

hearty pawn
#

I have downloaded PUBG on Steam and I click to play and it shows the logo and then it shows a black screen and it doesn't do anything. I also downloaded it from Epic Games and it does exactly the same thing.

grand tulip
#

hello is some1 here that can help me?

hearty pawn
hearty pawn
#

@tiny bobcat

#

Brother

grand tulip
pseudo aspen
#

what happen to the map selection for OC servers only Random and Casual mode avaiable.....???

fringe ibex
#

whenever I try to run pubg i get this error

#

i played around 8 hours ago and it was fine

#

tried restarting and validating game files, neither worked

wooden fog
fringe ibex
#

I cant even reach main menu bro

fringe ibex
#

reinstalled the game

#

i cant still play

lapis pine
#

is this bug? complete 4 missions

fair vale
fair vale
solemn ledge
#

1440x1080 was fixed?

bronze sandal
#

career tab wont open for me , any solutions?

lament quartz
#

Has anyone else been getting randomly banned for “prohibited hardware”? I have a completely factory Xbox X Series and 100% stock controller, (see pics for proof) yet I have been randomly 3 day banned for the 3rd time now. I reached out to PUBG help support twice now online with no help at all. It seems to be happening either near the end or beginning of every month for the last 3 months for me. I have been playing for 8 years on Xbox and have gotten pretty decent with a controller, but I’m no where near the top players like Shroud or something. So it makes no sense to me how I’m being banned over and over simply for occasionally making some decent headshots. Getting extremely frustrated at this point…

carmine hawk
carmine hawk
#

Anybody know if collective minds strike packs still work on Xbox or did they finally ban those? I’m not seeing any shortage of enemy’s using them in ranked matches the last few days

lucid flare
#

I have weird graphical issue only on post-match screen.
I have verified the files though steam and even reinstaled the game

bleak ingot
#

@chilly surge why i still didnt get 1k g coins?

sonic steppe
#

Does anyone know how the invitation codes work? Where you invite friends and then get rewards?

steel jacinth
steel jacinth
bleak ingot
#

Yes

#

Why 2 weeks tho

woeful hazel
#

can someone please help me. every single time i get in the final 5 or so alive i get this error and bounced from the match. i have tried everything from verifing game files to reinstalling the game. ive added battleye to my firewall and deleted and reinstalled that as well. i dont know what else to do.

fathom bluff
#

Is this a glitch in the game, or is someone just hacking?

uneven kernel
fathom bluff
lament quartz
# carmine hawk It’s never random. This is due to you using a Cronus, xim or strikepack.

No, it is absolutely not. I have never once cheated or used a “Cronus, xim or strikepack” in my life. I’m not even tech savvy enough to know wtf that even is. I have an absolutely 100% stock console and controller, as I showed in the pictures. There’s zero way my console has ever had anything like that installed on it. I have been playing for 8 years since day one of PUBG coming to console and never had a problem until 3 months ago. I’ve made some decent headshots and have a lot of practice with a controller, but I’m nowhere even close to the level of some high level streamers out there.

lament quartz
bleak ingot
#

5 year old kids use that shit

#

But does that happen only on one account tho?

lament quartz
# bleak ingot 5 year old kids use that shit

Well again, that shows how much I know about it lmao I wouldn’t even know where to go to go to download it. Last time I used a PC was Windows XP days. Lollll I don’t even own one.

lament quartz
bleak ingot
#

Idk if u even need pc for cronus xim

#

Thats wierd maybe someone else used your account to cheat

lament quartz
#

I have no idea what those even are man. All I know is the term aim bot lmao

bleak ingot
#

So you get banned for 24h every time?

lament quartz
#

3 days at a time. Then it unbans me. Makes no friggin sense

#

No body has hacked my account at all that I’m aware of

bleak ingot
#

And then when you get unbanned you go in a match how long it takes to get banned again?

lament quartz
#

Usually okay for a few weeks. Then happens again around the end or beginning of the month. Has been happening since October lol

#

Or the end of September I guess

bleak ingot
#

That's wierd lol did you contact pubg support on their website?

lament quartz
#

Yes twice now. Same copy paste response with zero help whatsoever. Lol so I figured I’d try to reach out to someone on here.

bleak ingot
#

They just dont care anymore

#

It was amazing game from 2017-2020

lament quartz
#

It’s making me wanna just up and quit honestly. If I get punished every time I have a good game a few days or weeks after, literally no point in playing anymore. 🤦🏻‍♂️ I’ve lost like 3 reputation points too. I used to have almost a lvl 5 reputation on there and these bans have knocked it down to a lvl 2 😒 feel like I’ve been black listed for literally no reason

#

I can’t figure out why and they won’t even tell me why in the return emails for “security and privacy reasons”. Lmao makes zero sense.

bleak ingot
#

I played this game on pc and xbox now just xbox quited on pc too many cheaters this game is just dying every day

#

They be using chat gpt for those messages

#

🤣

lament quartz
#

Seems like they’re killing it themselves by banning their most loyal players for being half way decent at their game 🤦🏻‍♂️

bleak ingot
#

Im kinda good on xbox

#

Got like 2k hours

#

3k on pc

#

8 years of playing

lament quartz
lament quartz
bleak ingot
#

i know haha i contacted them too many times in 8 years

#

They were helpful till 2020

lament quartz
#

I was hoping you were an admin of some kind but I guess I’m just here complaining to other players lmao

bleak ingot
#

Well you see we have the same role colours 🤣

lament quartz
#

Idk anything about color differences lmao I am pretty much a noob when it comes to discord too 🤣

bleak ingot
#

Mods be sleeping or maybe working on adding more useless things to the game

#

Have a good night or a day

#

🖐️

lament quartz
#

Lol welp… guess I’m SOL then. 😭😂

hexed echo
#

will they bring back stretched resolution? And i don't mean on borderless, stretched res on fullscreen like it was

woeful hazel
fathom bluff
#

You're asking a networking question to game devs. Most people don't have this issue. The possibility of a firewall related issue is still pretty high.

steel jacinth
steel jacinth
obtuse scarab
#

someone have this problem? yesterday everything was normal, today i cant even launch the game, I open pubg and i have insta crash

wraith panther
# lament quartz

Hello, what weapon you using, if you are using Beryl the game detecting false ban, if you have a really good recoil, try playing M4,AUG;ACE.. the weapons that are easy to control, if agin getting banned then try to send support.

wraith panther
wraith panther
# lament quartz

Too, if you are Tier 1,2 game can give you many false bans, 6 7 times in a row.. happend to me many times on PC i have 8,000hours and profesional player, and game instant ban me if i kill anybody with Beryl on my New account Tier 1 level 84..

lament quartz
#

I’ve contacted support twice now with zero help too. Lol

wraith panther
#

Yes i undestand you, game can give you false bans, that way you send them support appeal it is usefull.. they are just answering to your appeal so stupid.. trust me, try play like a idiot 1 2 games and see

#

i got 7 times in a row 24h ban, because of using Beryl on my New account.

lament quartz
#

I had 4 tier reputation before almost to 5. Then since the last 3 bans I’ve been dropped down to 2 😒

#

I’m glad it’s not just me at least… lol

wraith panther
#

Yes it is possible, but try when game unban you try play passive 3 4 games, to game see to you are clear, then after 3 4 matches try play as you want

lament quartz
#

Yeah I’ve been playing again that way today and haven’t been banned. I’m paranoid every time I line up a nice snipe though… bahaha

#

Usually has been happening after 3-4 weeks

wraith panther
#

I dont know really what to say

#

i cant use beryl on my mini account

#

instant ban after 1 kill

lament quartz
#

The last 3 months it’s been either at the end or behind of every month… so weird

#

Beginning*

lament quartz
#

They seriously need to fix their cheat detection system…

#

Literally making their own game unplayable. It’s already dying as it is, now they’re banning their most loyal and skilled players who have been playing since day one… 🤦🏻‍♂️

wraith panther
#

nah.. they wont ban cheaters.. only high ping kill, extra kill etc..

#

loyal players

lament quartz
#

It’s so obvious I’m not using aim bot in any of my games. I miss all the time bahaha

#

Feel like they need to have a team of real people actually reviewing these reports they’re getting…

#

Having some stupid AI trying to detect cheaters is just not working.

#

I wish there were some admins on here who could give me some real answers lol

little laurel
#

Answer: Pubg is not now, nor will ever be, concerned with cheating in this game. They make money setting bullsheet gcoin while encouraging MINORS to gamble with money that is obviously not their own. The company is trash... the management is even worse. They should be looking at a class action lawsuit for encouraging gambling of children very....very soon tho...

polar moat
#

Why I can't check in in this event? Is there any criteria? I'm also currently logged in to the game.

crystal shale
#

It is impossible to use CODE for participating in 1000G coins lottery. What is the point? Tried from different platforms

lament quartz
#

Are there any actual admins in this group who fix problems/answer questions?

steel jacinth
midnight zinc
lament quartz
#

Getting on here was my last ditch effort to find help. Lol

obtuse scarab
#

Because of yesterday patch

vast violet
#

I’m confused on why they still locked after buying pass

obtuse scarab
#

i have fix for this issue

alpine rivet
#

KDA doesnt calculate accurate since update

elfin verge
#

my mic stopped working after todays update

#

anyone know how to fix this?

#

I only have my working mic enabled so its not an issue that it defaults on another one

#

also when i slow walk and then ads or aim i stop slowwalking?!

#

where can i do a bug report? anyone know

remote lava
#

i cannot open those weapon skin crates
"another purchase is already in progress

kindred fulcrum
#

after last update my PC gets the win 11 bluescreen "your device has encountered a problem and needs to restart " when I start PUBG

#

I played just a few days ago np

lavish estuary
#

How do I apply the voucher for the vest on my Xbox because it says I have to have 25 characters but the voucher is less than that

magic sorrel
#

I get this only when I try to join the new map. My game works fine everywhere else and I tried playing it on the best resolution and the worst and get this regardless. I also tried playing in full screen and borderless and it still crashes. Anyone else? Just me? 🙃 I updated my drivers, restarted my computer and nothing worked so far. I suppose I can verify or reinstall my game but don't see a point if it's just the map that's crashing my game?

fossil pulsar
#

what is this , how to fix ?

little laurel
kindred fulcrum
lavish estuary
#

How do I apply the voucher for the vest on my Xbox because it says I have to have 25 characters but the voucher is less than that

paper rune
#

I can't use my voucher for the vest bc I'm on PS5? Is there a console redeem code?

muted bison
#

the game security program is not running correctly pubg pc, i am getting this error can someone help plz

half jay
#

Yo can someone help me out the game is no longer loading for me after the most recent maintenance update it shows pubg loaded on my taskbar but when I click on it it wont open?

hollow pewter
#

Anyone else having issues after the update? My pc runs fine but my friend who never had issues before seems to be crashing every five minutes. Not sure on his setup but I know he has an rx 580

strange pond
toxic pumice
#

Does anyone know why since the change to new gen consoles only, Xbox updates have been under 1GB for the last few patches but PlayStation have been like ridiculous sizes?

#

I just updated my game on Xbox, it was 546MB, my friend on PlayStation has 22GB

bleak ingot
#

Still no sanhok on map rotation on console get rid of the worst ever made map named rondo no one wants to play that shi

gentle quail
#

How do I fix this on PC (Chrome). The website never opens as you can see it's stuck with this box in the middle

#

It does open on Mobile (Chrome) so what could be the reason

lavish estuary
devout socket
#

is it just me or does that golden egg event on the website just not let me claim rewards at all.

lavish estuary
high eagle
#

Where can I change the transmission codes? If anyone could help me, I'm new to PUBG esports.

frank plume
bleak ingot
bleak ingot
frank plume
#

sorry, but its been almost more than 2 weeks now

devout socket
lavish estuary
# devout socket i can get the eggs and what not i just cant claim the bp or chests or venter the...

You have to have a specific amount off eggs. So for each entry based on what you’re looking for at the upper left-hand corner, it shows the amount of eggs you’ll need for the entry right for the draw for the exchange right it shows you the amount of eggs you also need for you to claim you have to ensure that you are doing the daily activities and claiming your eggs also, you have to ensure that you are logged in and you select join event if you don’t join the event, you are not able to collect the eggs nor able to exchange them for anything.

lavish estuary
bleak ingot
devout socket
lavish estuary
#

When this week draw will take place. That’s if you make an entry

prime portal
#

Hello,

I’m reaching out because I’ve been experiencing very slow texture streaming in PUBG for the past week. Before that, everything worked perfectly– textures loaded instantly and the game was consistently smooth.

Right now, the textures load extremely slowly, sometimes staying blurry for several seconds. My FPS is stable at around 300, so performance itself isn’t the issue.

My system specs:

AMD Ryzen 7 7800X3D

32 GB RAM

2 TB NVMe SSD

NVIDIA RTX 5070 Ti 16 GB

I’ve already tried a lot of things:

Changing in-game graphics settings

Adjusting NVIDIA control panel options

Verifying game files

Clearing config folders

But nothing has helped so far.

Since this problem started suddenly and without any hardware or software changes on my side, I wanted to ask for your advice

devout socket
wheat swan
#

anyone esle has a problem with BZ nade keybind after last patch ? it says "there is no BZ nade" when i press the keybind... even if i manually equip it into nade slot... mby the game thinks i want to equip BZ nade launcher ? idk

tired grove
#

In the Events Center, vote for your team. I can't complete the "View tournaments from the overview menu" task. It says a match is in progress, but nothing is displayed. Can someone help me?

frank plume
#

hello, when will we get the 1k G-Coin from the PS5 transition thingy? I was listed there & never received it

bleak ingot
frank plume
twilit flame
#

Does anybody else's in-game audio just randomly shut off sometimes? Why does it do that? And no it's not because I cycled voice channels

#

It doesn't get fixed until the end of the match and I return to lobby

#

Or sometimes it happens in the lobby and then it doesn't fix itself until the match starts

kindred hamlet
#

dmg are shit now. And cheaters are getting more and more. Where anticheat?

distant isle
#

where battle pass go?

crystal shale
#

Why I can't vote in "Events"? Why I don`t have permission anymore? What happend?

bleak ingot
#

Won g coins still didn't get any and they closed the channel no access to it lol

frail lake
#

👋

frail lake
#

👋

bleak ingot
silver flint
#

Did anyone else not recieve the twitch drops from yesterday in twitch rivals?

silver flint
junior ore
slender summit
# distant isle where battle pass go?

The battle pass swaps around every few weeks with a couple days in between each. Right now we’re in between Dia De Los Muertos battle pass and the winter one coming next on December 11th for console

tough saffron
#

YO guys I cant redeem the golden eggs

slender island
#

I tried on one didnt work , switched to another and it started working

eternal shoal
#

Anyone gotten this? A friend of mine has this issue... is it graphic card related? New computer

distant isle
strange walrus
#

Saben por qué no me aparece el paquete que compre de los 5000+1000 G-coins? Ya pasaron 3 horas y todavía no aparecen en el juego soy d Xbox

frail lake
#

👋

wheat swan
#

anyone else didnt recieve recent drops ? the yellow aug , mask and stuff ?

#

i claimed it after watching and never recieved it

#

never had a problem with that before , always recieved my drops few seconds after claiming

patent lantern
#

guys what do i do if my microphone doesnt work after the update

bleak ingot
#

@chilly surge where are the g coins ??

eternal shoal
lucid schooner
#

Someone can explain to me why i cant claim the last Mission of the Tournament Quest? "Watch the Tournament" Did try it with all Brwoser i have but nothing work

tired grove
patent lantern
#

and wheen i was playing pubg i didnt use voicemod

kind ginkgo
#

Hello there! Idk if I shall send this there but I noticed something in the calendar

#

Js a mispell nothing much

topaz solstice
#

Hi everyone, join my clan

bleak ingot
#

No

wheat swan
#

holy fix the ranked que its not normal to wait for EU FPP SQUAD ranked more than 10 minutes ... this game is becoming such a meme its unbelievable

#

if killing the game is your goal you are doing amazing job

candid pewter
#

agreed

#

its been like this for 24 hours now

#

we have restarted the lobby and game many times nothing works

#

also our pcs

tulip otter
#

Hello, yesterday's evening I wanted to play and couldn't join any match, just infinite loading and timeout error, today is still the same. Tired reinstalling game, verifying game files in steam, using other internet connection, using other account. Any ideas?

steel jacinth
steel jacinth
# bleak ingot Still nothing ?

If you still haven't received it by EOD tomorrow (which is when the 2 weeks are over), please let us know and we will escalate it.

topaz solstice
lethal ridge
#

👋

zinc socket
#

So, anyone elses sound completely borked? I hear shots infront of me and they are from behind me

wet helm
#

Ranked is still not play able cheaters everywhere pepecry

frank plume
#

its been past 14 days too

polar moat
#

Hi, anyone have the same problem on golden egg event that can't exchange anything? How to fix it?

topaz solstice
potent iron
#

EU ranked games down? taking 10 mins to queue a game

bleak ingot
#

@chilly surge where are g coins? 2weeks already

lethal ridge
#

👋

main yacht
bleak ingot
#

He never responds lol

silent talon
analog flax
hardy mantle
#

How much size it take to Download PUBG

#

mine shows 49GB

wet helm
hardy mantle
#

anyone got MIC problem from this Update, teamate incoming voice is not auodibale

#

pls respon to me if anyone know how to fix it

lethal ridge
#

👋

mint lance
#

Hello, is there a solution for frame drops in the game?

nocturne rover
#

"Community Troubleshooting"

tame reef
#

I keep getting this error when trying to claim the daily egg challenge,
I sign in through my in-game menu & it tells me that I need to re-sign in when it opens the browser. I then sign in with steam instead, but get this error, if I use my Krafton ID, same thing.

hardy mantle
#

i can't listten teammates voice in game can anyone resolve my problem

neon ivy
#

Anyone knows what are the Names of the specific skins i wanna set up an Skin like this but i cant find the Items pls help

wise totem
# neon ivy Anyone knows what are the Names of the specific skins i wanna set up an Skin lik...

Red hoodie unobtainable, off the same guy as well the mask is on steam market place for over $1k if any available good luck lol. Bottoms are also on steam community marketplace they’re called something like tracksuit if you search you can find them. Glasses are from a previous collab not obtainable gloves are heybox which is a streaming platform but they’re unobtainable most of the time

#

For second pic pretty much everything is in the workshop crates minus the face paint yet as it’s only from previous pass so it wasn’t added

#

All the cow print outfit is in the workshop crates too

neon ivy
#

which workshop crates specific ones?

#

@wise totem

frank plume
#

Any update on the g-coins from ps5 current Gen transition?

steel jacinth
frank plume
#

I was mentioned in winners

#

Until now, the g-coins i didn't receive yet

wise totem
lethal ridge
#

👋

sullen latch
#

bro i js goot banned

#

wtf

#

for cheating

#

where to appeal asap

#

its false bro

gleaming fern
#

why when i report someone for cheater, he/she get banned, game is not returning the lost points to me?

#

ranked section

ornate axle
frank plume
bleak ingot
#

Maybe after this update

bleak ingot
#

I love gambling in hideout 🤣

frank plume
frank plume
tulip star
#

anyone know the issue with twitch drops not working is there a fix?

steel jacinth
regal vaporBOT
#

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

steel jacinth
steel jacinth
ornate axle
#

Finished survivor last season

steel jacinth
ornate axle
gleaming fern
#

I dont talk about my ban

#

I talk about the system trouble

#

@steel jacinth

lavish estuary
#

The game keeps kicking me out of games back to back. And it’s pissing me off

sullen latch
#

i cant play for 6 hours

#

i got 24hr ban

#

this is so dumb

frank plume
whole merlin
#

AUDIO ISSUE ON XBOX...

Anyone expeirencing this also??

lament hamlet
#

Oh and I came to say the twitch drops aren't working but your aware that's cool

whole merlin
#

TWITCH DROPS ARE ALSO BROKEN. PLEASE FIX THESE ISSUES FOR THE PUBG COMMUNITY zefir_game_pubg Logo_PUBG

#

@tiny bobcat any potential updates on this?.. Do not mean to be a pain... 🥺😔☹️

wheat swan
#

i claimed 2 twitch drops in a row , the one where was the yellow aug and today the vector and i didnt recieve any of it ingame

white robin
mystic crown
#

Anyone having issues claiming drops from twitch? i earn the last few drops but i dont have them in my inventory

lament hamlet
#

Yeah drops are broken right now but they r looking into it

#

I'm waiting on some pants a spray and green vector

mystic crown
timber wigeon
#

@tiny bobcat URGENT ASSISTANCE NEEDED I have been unable to login to my main account for 12 DAYS due to "Fail to authenticate from external provider" error. I have submitted 3 TICKETS but receiving NO RESPONSE. Tickets: #20774615 (Nov 30), #20814575 (Dec 4), #20849070 (Dec 8). I am trying to purchase G-Coins but the game blocks me. Ticket #20849070 was specifically about this payment issue and it has been ignored for 4 days. My account works on Epic Games, but Steam is broken. Steam ID: healforce1 Please escalate this to a human agent, I am stuck!@gaunt portal@noble mural@ancient jewel

spring trail
#

i claim all of those, but only PGC 2025 Emblem & PGC 2025 Roar of Glory
in
the Cyber Rabbit Mask still not get yet

gleaming fern
#

Nobody answer me hmm

steel jacinth
timber wigeon
#

@steel jacinth

steel jacinth
timber wigeon
steel jacinth
#

So you're still looking for assistance with both issues: 1. logging in and 2. purchasing G-Coins, correct? Is your IGN healforce1 like on Steam?

raven garden
agile tinsel
#

why he asking me to put my email and password whne im alredy singet in with my steam account?

bleak ingot
golden sail
#

I am playtesting black budget and im trying to report a bug, when I try to it is meant to open a discord link but it doesnt work

dapper field
#

Is anyone still having problems with Twitch rewards and not receiving them?

normal gust
dull star
#

👋

lethal ridge
#

👋

dull star
#

👋

cerulean dome
#

👋

mint sparrow
#

Hi 👋

woeful igloo
#

👋

cerulean dome
#

👋

stiff gulch
#

i cant redeem the key of pubg black budget
Can any one help me

cursive plume
#

Probably an old question but was the TAA option removed from graphics settings on PUBG Series X? Just got one and can't seem to adjust the AA settings?? Thanks for your help in advance.

timber wigeon
#

@ancient jewel mesajı editleyip düzelttim sizi etiketledim herhangi bir modlardan da dönüş alamadım mesajı gördüğü halde yardımcı olur musunuz

brazen dome
#

I cant play ranked becasue the sms verification keeps saying an error occured

void apex
#

any help ? PC player using xbox controller..been trying to find a community layout in the steam settings thats like using the xbox controller.

still eagle
#

never got this twitch drop in my inventory, what do i do?

pallid perch
# cursive plume Probably an old question but was the TAA option removed from graphics settings o...

It is using only TAA now. They only left the FXAA option on old ports because too many complained about the ghosting from TAA. On the base PS5 it is better used than what it was on old port. Old port used to run TAA then upscale from 1440 to 4k. Now they run upscale then TAA, creates a much cleaner image even tho the new port is also 1440 to 4k. I think they should leave the option for FXAA even tho I like TAA much netter

waxen holly
#

👋

cerulean dome
#

👋

jaunty patrol
#

Is anyone else experiencing game crashes recently? A few days ago everything was fine, but now the game crashes even in the lobby right after launch. I’ve had a Windows update and an Nvidia driver update recently. I’ve done a full clean install, but the problem is still there. Does anyone have any other suggestions for a fix?

pearl grove
#

game is crashing at launch for me. "Unknown crash" Also did a nvidia driver update recently (Pascal Titan x)

compact drift
#

Team Killers - killed me and friend for our t3 loot\

silent hollow
#

Anyone know how to get your PUBG Partner role in this discord? Thought it might switch over but nadda

cerulean dome
#

👋

cerulean dome
#

👋

timber wigeon
# timber wigeon <@1110476453084139540> URGENT ASSISTANCE NEEDED I have been unable to login to m...

Subject: URGENT: Steam Support Officially Confirmed They CANNOT Help

Ref: Steam Support Ticket HT-4HJX-CQ68-BTH6

Hello Krafton Support,

Previously, you directed me to Steam to solve this "authentication/linking" issue.

I contacted Steam Support, and they have officially replied (see attached screenshot) stating that:

  1. "Steam Support is not able to modify or unlink your account."
  2. "Linking and unlinking is an external process."
  3. I MUST work with the external game support (YOU) to resolve this.

Steam has confirmed they have NO ACCESS to remove the Krafton ID link.

We have reached the end of the line. Steam cannot help. My internet connection is fine (Epic Games works).
YOU (Krafton) are the only ones with the access to reset/unlink my account connection on your backend.

Please escalate this ticket to a technical specialist who can manually "Unlink" my Steam ID from your database. Stop redirecting me to Steam.

Waiting for a real solution.@primal gulch@low carbon@empty osprey

steel jacinth
steel jacinth
regal vaporBOT
#

Kindly take note we do not discuss bans nor handle ban appeals via Discord. If you feel you were incorrectly banned, please submit an appeal on our support website: https://support.pubg.com/hc/en-us

Additional information on bans can be found in the following resources:

wet helm
#

Please start to ban the cheaters!

cerulean dome
#

👋

wheat swan
#

theres no point in making a support ticket if i got 24hour ban out of nowhere right ? by the time they will check on it the ban will be gone anyways... or they respond quick ?

worthy umbra
#

after each update i've got voice chat problems. cannot join any chat channel. proximity or team chat. my mic is working on other games. but cannot use voice chat a couple of days after each weekly update. have any solutions?

coarse whale
zenith flint
#

This mission always has bug... It's not working. I got 6 soda drinks in the late game. It's often that this mission doesn't synchronize with the games.

faint prairie
#

what does this mean

cerulean dome
#

👋

bleak ingot
#

Give less vikend and give more erangel no one asked for that a$$ map

steel jacinth
regal vaporBOT
lone fox
#

👋

viral monolith
#

👋

lone fox
#

👋

tacit rock
#

Hello there, how to fix this? I opened this site from pubg lobby and it worked yesterday

hybrid lava
#

why when i turn on pubg it shows me smokes and not loading

waxen holly
#

👋

dull star
#

👋

cerulean dome
#

👋

cerulean dome
#

👋

gloomy coyote
#

does anyone know how to fix this? i've already verify integrity the game files and i also tried to reinstall but it doesn't fix the problem and my game keep saying "update your game client"

cerulean dome
#

👋

gleaming fern
#

@regal vapor we need points back on every point we lose because of cheaters in ranked

oblique flume
#

bruh how come I get a week for accidentally hitting my teammates with a frag but cheaters only get a day 😔

cerulean dome
#

👋

green solstice
#

Hey everyone, I see other people having the sharpest graphics while I have the most blurry looking thing one can possibily have. (They also have their graphics set to the lowest)

Any fixes?

barren shell
#

@Julian try swiching mosne bluri

bronze prism
#

Weekend #2 of the same issue. Reinstalled this game 5x over the last 2 playtests. Nothing works, cannot find a solution to this anywhere

slow ivy
#

guys can anyone help me? why i can't buy anything in golden egg event?

gleaming fern
#

They are ignoring everyone anyway

#

Nobody can help you here

cerulean dome
#

👋

green solstice
#

oh, you mean motion blur? I don't have it on, that's why I am more confused

cerulean dome
#

👋

fringe ridge
#

hey anyone else having trouble getting this weekly to progress?

#

ive done to 10 time+ by now and tried just getting exactly one oe the other to 12

cerulean dome
#

👋

tacit frost
#

anyone can help me how to fix this ?

zealous bolt
#

And won’t go further

shrewd arrow
#

my game is just stuck on this smoke screen thingy not doing anything else

late willow
#

guys i need help i play the game through epic and i have a problem opening the game i try opening the game for hours and the game opens after 2 or even 3 hours trys i recive an error saying (Title:
PUBG Shield

Message:

Application is interrupted by external software.

Log File:

D:\PUBG\PUBGbhX8R\TslGame\Binaries\Win64\pubg_fail.log

Technical Information:

code: 00000252/0021, info: 0000000000000000

Possible Causes:

[MHY]

Button:

OK) the second error says (Title:
PUBG Shield Reporter

Message:

Interrupted by external program
Please reinstall the program

Text box message:

Do you know any workaround? Please let us know

Report Path:

D:\PUBG\PUBGbhX8R\TslGame\Binaries\Win64\pubg_fail.log

Footer text:

All of your information will be encrypted and protected and will only be used to improve PUBG

Options:

☐ Send Report

Close) i have been in this mess for a week i deleted riot games and valornt yet i am still facing the same issue. please if someone knows the solution please tell me

safe garnet
#

I've tried just about everything aswell

#

It's stuck at "initializing" esentially forever, i gave it an hour i think, its still stuck

glacial aurora
#

Hello guys i have a problem, I just installed PUBG on my computer using the Steam launcher, but when I try to launch it, an error message appears saying "insufficient system resources to complete the requested service." Could someone please help me fix this problem so I can play the game?

peak compass
#

yo guys i need help my steam account is not working (ERROR)....(there was an error communicating with the steam servers please try again later)😔

cerulean dome
#

👋

gleaming fern
#

give me back my lost rank points.

#

do you want more?

cerulean dome
#

👋

fiery drift
#

Anyone else having trouble with controller on Steam?

sonic rover
#

Do any xbox players get a notice saying pubg is no longer supported on Xbox one?

smoky plume
#

Teaming In solo mode,

#

Teaming in solo match

cerulean dome
#

👋

woeful mural
#

There's a bug on xbox where the game freezes if you enter the match log while you are dead spectating team mates.

dim nexus
#

👋

loud flume
#

I want my medal.

dim nexus
#

👋

cerulean dome
#

👋

ebon stump
tropic crown
#

@sonic rover long time already since November they discontinued it on PS4 and Xbox one

cerulean dome
#

👋

dim nexus
#

👋

steep maple
#

👋

normal gust
#

Is win streak showdown bugged? It keeps resetting even though there is no opponent to spectate

cerulean dome
#

👋

dim nexus
#

👋

cerulean dome
#

👋

dim nexus
#

👋

dense crescent
#

Who knows how to fix it? The tab with gaming events does not open

molten fractal
#

merry xmass hope you have a grate day god bless you

cerulean dome
#

👋

dim nexus
#

👋

sweet plinth
#

@tall tree yoo

#

whats good B

twilit flame
pale siren
#

How to fix this ?

#

My network is working great.

zealous bolt
carmine zenith
#

Waiting for 1 hour Again and again initialising

cerulean dome
#

👋

dim nexus
#

👋

dull star
#

👋

waxen holly
#

👋

craggy dome
#

Hi I wona squad

cerulean dome
#

👋

dim nexus
#

👋

steel jacinth
regal vaporBOT
#

Looking for a teammate, or perhaps a clan? Select your platform role in #📫│role-select to access the LFG (looking for group) channels, including:

#🔍│pc-na-lfg #🔎│pc-eu-lfg #🔍│pc-oc-lfg #🔎│pc-as-lfg #🔍│pc-sea-lfg

#🔎│console-na-lfg #🔍│console-eu-lfg

#🔎│customs-lfg

Other (non-English) language LFG channels (requires selecting the corresponding language role(s) in #🌎│language-select):

#🔎│krjp-lfg #🔍│vn-lfg #🔎│mena-lfg #🔎│ru-lfg #🔍│tr-lfg

Clan recruitment messages may be posted only in the clan recruiting channels, one post per clan per day. Do not post clan recruitment messages in the LFG channels. (See Rule 7.)

#⚔│pc-clan-recruiting #🛡│console-clan-recruiting

cerulean dome
#

👋

cerulean dome
#

👋

cerulean dome
#

👋

cerulean dome
#

👋

cerulean dome
#

👋

cerulean dome
#

👋

soft oxide
#

Don't spam

lean furnace
#

where can I report graphic bugs with items?