Perform a chkdsk on the drive using a Windows PC to help troubleshoot your issue.
- Connect the drive to your PC
- Search in windows for
cmdthen press enter. - In the command prompt, type
chkdsk x:but replacexwith the letter for your drive. - Screenshot the output.
We are looking to verify the following:
- No issues are found.
- If Windows finds problems, close and reopen the command prompt
- Type
chkdsk /f x:but replacexwith the letter for your drive. - When it asks to convert lost chains to files, type
n - You have 32kb (32768 bytes) in each allocation unit.
- If you have a different allocation unit size backup your data and reformat to FAT32 with the correct allocation unit size.