Contact Support

[karmic gate]

I have a problem, I haven't logged in to swtor for almost a year. So I can't remember my password or my access key, and I can't change either without the other. Can you help me? . This is the message i send this morning, now i know for recover my account i need to contact the support by phone but my english are bad, i would know if a member can call the support for me ?

pls

[peak gulch]

They have support in various languages such as French and German. You can email [email protected]

[karmic gate]

Already make, they say to call the support and the french support are close the week end

[peak gulch]

Then you'll have to wait until Monday

[karmic gate]

),:

[polar glacier]

Monday is a bank holiday English support will be available though, normally French and German lines are closed on these holidays

[vale horizon]

I am trying to load the game to play. However, I am only able to get passed the login page and then I try to click play but it won't do anything.

[polar glacier]

if this is a new system you need to install https://www.microsoft.com/en-us/download/details.aspx?id=35
sysmptom will be pressing play and all the button does is dim and light up again

[echo arrow]

This problem is not related to the topic of two-factor authentication. @vale horizon the user @polar glacier gave you the correct answer. be happy!

[vale horizon]

I figured it out by just downloading the game from steam

[echo arrow]

you can organize yourself with specific questions with the help of the translator, or you can contact them via chat in writing.
Like @peak gulch has said you can write an email to [email protected]
The customer service will ask you for your email where they will send you a link to recover your password and then they will send you an otp code to log in to the website to restore again the 2factory authentication that you will do manually once logged in to the official website www.swtor.com
You can also contact https://help.ea.com/en/help-home/ or https://help.ea.com/it/help-top-issues/?product=star-wars-the-old-republic
eventually you can try to use the new application bot EA but you will receive the same my answer.

[echo arrow]

yes I know, It happened to me too a long time ago about 2021 . I solved it in that way but I found the answer by trying it myself.

My advice is use the normal application on the own computer.

[vale horizon]

I think that if you download it from swtor it might be missing some things to actually be able to play. At least from what I saw and experienced

[echo arrow]

no, I don't agree with you. Steam is a third part, the game download is identical for any platform and each platform gets it for download from ea server.

if you find more bugs through third parties the EA company can pass the responsibility to the third party as well, for this reason it is better to have little to do with third parties.

[vale horizon]

You do not have to agree with me. I understand that steam is a third party. However, I couldn’t play when I downloaded the game from swtor website and couldn’t repair it like someone else on the server suggested so I downloaded it from steam and was able to play

I appreciate your help but I wasn’t able to do the things suggested to me and decided to go another route that I know

[echo arrow]

Ok, i am happy for you, as long as everything is going well it's ok and when will it not be ok anymore?

[vale horizon]

I don’t know what your problem is with me but please stop. I’ve done nothing wrong but express that my opinion when downloading the game from swtor website and steam

[echo arrow]

I tell you this to open your eyes to additional issues you may encounter with third parties. But if you find a benefit, do what feels right for you.

I am very calm and quiet, I don't have anything against you, when I reply to someone it is only to offer my help or my support regarding problems that I know how to solve or that I have also encountered over time.

The people who answered before me had answered well, I just added my personal opinions.

Peace and love 🤍 🫂