#Can't get into game

1 messages · Page 1 of 1 (latest)

stuck prism
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It always says this error no matter what server I choose. Anyone know a fix?

void ravine
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swtor account displayname ? need this to check the account
This can be a ban on the swtor account due to a chargeback, that chargeback can be a steam purchase too
example https://answers.ea.com/t5/General-Discussion-Technical/SWTOR-not-working-due-to-server-error/m-p/13576402#M107805

Can call swtor support when the lines are open to confirm if that is the case
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

stuck prism
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I have never asked for a charge back so in not sure

void ravine
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check your purchases on steam, if one was classified as a chargeback for swtor coins or sub then it can lock you out of the servers
They normally allow you back in if it is a once off , so call swtor support when the lines are open they should be able to get this sorted

just be aware if its not the first occurrence then the account is perma banned from the servers

stuck prism
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I emailed customer support asking to resolve it as I am in Australia

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nevermind, I have a partially refunded charge back, yeah that would do it

stuck prism
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I cant access customer support, I cant do it in game as I don't have a sub and I cant call the numbers as its international

void ravine
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ingame or emailing cant be done if you want to resolve this issue
your only avenue is to call swtor support when the lines are open, maybe use skype or similar , vodafone mobile plans offer free calls to the uk so maybe check with your phone plan too