Problem with dormroom

[pure tundra]

Im trying to join recroom but it won’t make me.

[merry pier]

Go to rec net>settings>reset club and dorm room spawn

See if that helps

If not, contact support via the link below and tell them to reset the dorm for you

[rustic sierra]

Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

Coach

[pure tundra]

how do i go to rec net

[pure tundra]

@merry pier

[merry pier]

Google rec net

And log in with your account

[pure tundra]

it wont let me log. And i’m not receiving the forgot password email

[merry pier]

1. Did you forget the password so u cant log in
2. Have you checked spam mail

If you still haven't and cannot log in, go directly to support and tell them your issue

[pure tundra]

i may have figured out. So i have written my email in the account and i had to confirm. But my google account was full so the email didnt arrive😬. Technically i dont have an email linked to my account and i forgot the password

[merry pier]

Well, good luck with that—just contact support atp

2 separate tickets: 1 for forgetting your password, another for resetting your dorm

[pure tundra]

😭

[merry pier]

Ye, should've written down the password on a physical note if you're prone to forgetting

[pure tundra]

i use the same password for everything idk why i cant connect with username and password

[merry pier]

Ok first of all bad idea to have the same password for everything
Second of all, are you SURE you didnt mistype or changed it some point in the past

Either way, regardless of the answer, go submit that ticket

[pure tundra]

i submitted a ticket hope this helps

ty for the support anyway

[merry pier]

Anytime and good luck

[merry pier]

Yo

Ive been talking with others

They have a similar issue i suppose

Do u have an alt on the same device?

If yes log into that alt if u haven't, and click play
See if that works

If yes, log out of that acc, and log back into your main

That's how a dude fixed it

[pure tundra]

another account? yes i have

[pure tundra]

not really useful

[merry pier]

Log into that, see if u can load your dorm

[pure tundra]

i can

[merry pier]

Good now load back into ur main

[pure tundra]

wait

[pure tundra]

it doesnt work 🙁

if i try with i forgot password it says that… but the email is never arriving

[merry pier]

Well, it wasn't a guarantee to begin with

Tried bc i saw this

[merry pier]

Can u not clear up email space?

[pure tundra]

its clear the mail just aint arriving

i just wanted to see the room i created with my old friends

[pure tundra]

i used another email and it didnt arrive. So my main email isnt registred that’s why i won’t receive the email… but i need it to restore password… even if i use the same password so idk why it doesnt work

ass assistence by gmail and rec

you are the only one helping hope they paying you at least

[merry pier]

?
Im not getting paid

I volunteered unofficially with a few others to answer questions here in these channels

I don't work for RR lol

[merry pier]

Is it at least a public room?
If not, perhaps you could get in contact with your friends?

[merry pier]

If u can, might asw make a new acc to visit

[pure tundra]

i know i was just angry. They answeres my email with an automatic response

[merry pier]

I get your frustration, but sadly that is how zendesk functions

[pure tundra]

idk what that is i havent played since like 2020

[merry pier]

I meant that did yall publish the room or was it a private room

[pure tundra]

private room

i mean my room

pokemon theme😢

[merry pier]

So.....by saying that you created it with friends I assume they have access to it?

[merry pier]

Ok
Imma be honest here
Nintendo did a dmca on RR
All Nintendo related stuff, including Pokémon, most likely got removed

[pure tundra]

mh

[pure tundra]

bruh

[pure tundra]

they joined so

[merry pier]

So ye even if u got back in, most likely the room is gone

[merry pier]

I meant as in did they have co owner

[pure tundra]

i don think so

[merry pier]

Ok you're outta luck

[pure tundra]

🫤

[merry pier]

There is basically nothing you can do atp, its a hard truth

Your email is unavailable, you forgot your password, you had no backups or friends as co

Like if you did have friends added to co owner you could have made a new acc, added them (if you still kept contact) and joined

But since you dont

Well
Youre outta luck

[pure tundra]

the fact that they asked to add an email when i reinstalled the game 1 day ago

i thought the playstation email was already in function

[merry pier]

If you could log in you could add one

But u cant

[merry pier]

In game btw

[pure tundra]

wow

[merry pier]

You should always add one

In case

[pure tundra]

they let me do the tutorial

i made it fast and went to my dorm room to se and the issue starter

[merry pier]

I'm confused
How did you even log back in if you forgot your password?

[pure tundra]

the account was already in

[merry pier]

Ah

Atp js make a new account

[pure tundra]

ye thanks anyway

[pure tundra]

i wanna try something how do i do this

i made a new account i wanna see if i can use the main email

[merry pier]

Afaik it should be in profile>profile/account settings

[pure tundra]

it works on the new account…

should i link and them change the email??

i link the main email to the secondary account and (if i can) i maybe can join with the main account

[merry pier]

Ok, afaik once an email is registered to an account u cant change that (might be wrong)

But just in case, unless this is ur new main, use a secondary email

[pure tundra]

so if i get my password back i can resolve everything

is there a ticket for lost password and no email

[merry pier]

Afaik no there isnt, but u can try ig