Recroom Account locked:

[tawny jacinth]

I got a error saying This account has been locked for security reasons.
Contact us at recroom.zendesk.com. But I just logged into my iPad it happened 6 Feb 27 I already made a ticket and gave them everything they needed no what?

[burnt scarab]

You made a ticket

Did they respond

[burnt scarab]

Can you log into your account on any device at all? Does rec.net work?

[tawny jacinth]

no I tried PS5 failed iPad failed

Even my phone failed

[tawny jacinth]

They said to verify your account, please give us the following information so I did. I’m just waiting for a response and I also said Hello,

I also previously tried adding my email address to my account. Although the system did not indicate that it was registered, I have received and confirmed the confirmation email.

Please let me know if this helps with the recovery process or if you need any further information to unlock my account.

Best regards,

troop

[tawny jacinth]

Would they be able to help with that from the response I gave him or her

[burnt scarab]

Yes they can help you, it refers you to zendesk for a reason

It takes a while sometimes for them to respond

[burnt scarab]

How long ago did you make the ticket?

[tawny jacinth]

Feb 27

That’s the day I got locked out

[burnt scarab]

5 days, and they didn't respond at all?

Did you check all your in-boxes

[burnt scarab]

I mean in your email, sometimes they get out in spam

[burnt scarab]

Make another ticket

Give them all the information again

If you did everything they asked idk whats wrong

[tawny jacinth]

Nothing in spam and can you get me the link

[leaden moat]

Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

Coach

[tawny jacinth]

Thanks

[tawny jacinth]

What I do

[tawny jacinth]

Ok made the ticket

What now

[burnt scarab]

Wait

[tawny jacinth]

Ok

[tawny jacinth]

TF they mean security reasons