Help!

[proper kraken]

submit a ticket about it

maybe clear ur browser cache and cookies. or use icognito, or a whole different browser instead

also just might be network problems

[crimson garnet]

Thanks

[crimson garnet]

Hi, I'm contacting you again because I just tried a different browser and cleared my browser's cookies and cache, but the error persists.

[proper kraken]

weird. <@&522598169335562240> this sounds like a job for you guys

[tropic ridge]

This is a job for a zendesk ticket not helpful helpful is only for creation type support (building/circuits/etc) not staff work (majority of us are not staff members so we have no way of helping)

[sour quiver]

All I can say is I had friends with a similar issues. For some, changing device helped (try a phone, or a computer). For others their only option was to try again a few days later.

[crimson garnet]

Of course, I had tried a month before and nothing, I tried again yesterday and got the same error

[spring nimbus]

Dude he said he cant make a Zendesk ticket, you just told him to make a ticket about not being able to make a ticket...

You're smart I'm sure you can be more helpful than just creation

[crimson garnet]

Pls help me

[spring nimbus]

Is it still happening?

[hard river]

Might wanna try other devices if u can
Idk if that helps

[crimson garnet]

Yes

[hard river]

Even on other devices?

[crimson garnet]

Let me try to understand, before (2022-2024) I could create a ticket on this same device and now I can't

So it's clearly an error on the Zendesk website.

[spring nimbus]

"captcha timeout error."

[spring nimbus]

I mean like it can be caused by alot, Im no expert but I know how to google search

[crimson garnet]

Yes, I already tried that. I don't have a VPN and my Wi-Fi is perfect, and the captcha doesn't appear on the Zendesk website. So I stand by what I said before; it's a Zendesk website error.

[spring nimbus]

Okay you didnt answer @hard river's question, have you tried to on another device?

[spring nimbus]

I'm not saying you're wrong, but the website works fine for me.
It entirely possible that it's something you're missing on your end?

then again maybe not, maybe Zendesk isnt working for your region or something

[crimson garnet]

I tried it on other devices, and don't treat me like that because I'm going to be forced to tag a moderator.

[spring nimbus]

Go for it bro, I'm trying to help you here 💀

[crimson garnet]

In your opinion it's helpful, but I googled it first and googled it doesn't help.

[spring nimbus]

I don't see anyone else asking questions and trying to come up with a solution for an issue that isn't theirs.

I may have came off the wrong way to you, but I'm honestly just trying to be helpful

[spring nimbus]

Look @crimson garnet I even got your post unlocked

some crazy mod locked the post

[hard river]

Ok, what specifically was the issue that caused you to submit a rec room zendesk ticket?

Perhaps we could send a ticket in FOR you? All u need is to provide the necessary info (RR @, Email, Your issue) and we should be able to send it in

Once successful you should get an email from RR

[crimson garnet]

Okay, I accept the second question. My problem is that when I try to submit the ticket, I get an error message saying "captcha error" please check your DMs.

[hard river]

Got it

[hard river]

Wait, so your issue was that? And not any RR in game issue

Aight, ill still submit that in for u

[crimson garnet]

Thank you

[hard river]

Aight check dms

[hard river]

Issue was taken care of