#HELP GUIDE - Come here for answers!

31 messages · Page 1 of 1 (latest)

crystal ravine
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Error Code 1039, 1040, or 1041

This error is indicative of a connection dropout between you and our servers. Improving the stability of your connection should hopefully solve the issue.

We also see players receive this error if they have an active firewall or network filtering software. Make sure your firewall, antivirus, or network filters have exceptions that allow all traffic through for Rec Room and the app you're using to run it (Steam, Oculus Home, etc.)

If you're on 2.4GHz WiFi, try switching to a different channel. (Consult your router instructions.)
If you're on 2.4GHz WiFi, try switching to a 5GHz network instead. (Consult your router instructions.)
If possible, switch to a wired internet connection. (This is the most reliable fix.)
If you're using a SteamVR device like the HTC Vive, Vive Pro, or Valve Index, the communication between the headset and the controllers may be causing interference with your WiFi network. If this is the culprit, either of the last two options should help.
If you're using an Oculus Quest 1/2, this issue can be caused by having a router that dynamically switches your connection type to your router. Please consult this support page for more information.

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Error Code -1, -2, -3, or -4

Usually these errors mean that the connection to our servers has been interrupted. This can be due to a firewall or antivirus restricting traffic to and from the app (usually this is fixed by adding an exception for Rec Room) or by packet loss/spotty connections.

Do you have a firewall, anti virus, or network filter enabled?
Add an exception for Rec Room
Google 'how to add an exception on name of your firewall/anti-virus/network filter' for instructions

If you have ANY amount of dropped packets, ping over 200ms, or jitter of over 15ms this may be causing your connection issues and you should contact your internet service provider or check your modem or router hardware
Are you connecting from a school / corporate environment which blocks certain sites?
Contact the network admin
Where are you located in the world? (some regions have persistent connection issues with our servers)
Known issue locations: Iran
No current solution
Other things to try
Disable any VPN services or network filter / routing
Make sure this is not a global issue with your connection by playing other VR multiplayer games and seeing if you experience the same issues
If none of the above items help, you can download our connection test package, run it, and submit a support ticket with the output attached.

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Error Code -5

This error likely indicates some server trouble on our end. Check our subreddit and our Discord for any announcements. If our servers are up and you're still receiving this error, submit a support ticket so we can have a look.

Error Code "32764"

This error means that you tried to connect to an instance that has just closed for one reason or another. Try and join another instance. If you're seeing this error too often, submit a support ticket so we can take a look.

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Error Code "Summer"

Check that your firewall and antivirus aren't blocking network traffic from Rec Room. We'd suggest adding an exception for RecRoom_Release.exe if this is the case. If you continue to experience this issue, please submit a support ticket letting us know.

This may also be caused by a temporary server outage, but it mostly refers to something blocking your connection to Rec Room. It doesn't hurt to check our subreddit and our Discord for any server outage announcements.

Error Code "Note", "Notebook" or "Pencil"

This error likely indicates some server trouble on our end. Check our subreddit and our Discord for any announcements. If our servers are up and you're still receiving this error, submit a support ticket so we can have a look.

Error Code "Locker"

Try adding an exception for RecRoom_Release.exe in your firewall and antivirus. If you're still getting this error, submit a support ticket.

Error Code "Student"

This is likely because you're running an older version of Rec Room and need to update your game. Please check for any available game update for your platform to continue playing. If you have already updated your game and are still seeing this issue, submit a support ticket to let us know.

Error Code "Challenge"

Try adding an exception for RecRoom_Release.exe in your firewall and antivirus. If you're still getting this error, submit a support ticket. To help us diagnose this faster, please include your log file (PC only) with your ticket.

Error Code "Timber"

Check and adjust your device's time and date settings so the time and date are correct. We recommend enabling automatic time and date configuration. Restart and update your device if an update is available.

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403 Forbidden: An IP ban. Most typically false. To fix ping rocko_

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Moderator Applications and Employment:

arctic prismBOT
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VMod Applications

Hi there!

Occasionally we will have moderation applications open up on our discord server (discord.gg/recroom). When applications are closed, we do not have a time frame on when they will open back up again. When they are open, you will see a link to the application in the #announcements channel.

Thanks for your interest!

-Coach
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Careers at Rec Room Inc.

We are now hiring, and we are excited that you are interested in applying for a position at Rec Room! To apply for a position, see what's available and the qualifications here: https://recroom.com/careers

Coach
crystal ravine
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How to report:
Use a zendesk ticket to report in-game. Don’t post @s in discord, it’s witch hunting!

arctic prismBOT
crystal ravine
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IMAGE PERMS: Level 30+ in the discord. Check with /rank

hot cloak
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Erm #1020053322792702043

crystal ravine
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For ban appeals please don’t ask in the discord. It will not be heard as a ban appeal. Please use: https://rec.net/ban-appeal

rec.net
Rec Room

Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all!

crystal ravine
# hot cloak Erm <#1020053322792702043>

Channel guide:
#1068267053984792687 Help such as account problems and bugs (ex. 403 Forbidden)
#1020094893458198578 Help with creation such as circuit tutorials.
#1020059680153808977 In-game help and meetups.
#1020053322792702043 Miscellaneous Rec Room Discussions
#1020057928125911050 Feedback on the game!

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Related account bans/associated account bans:

arctic prismBOT
crystal ravine
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To report in discord use call-mods or report commands! This should only be used for discord reporting!

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For other help requests use

arctic prismBOT
crystal ravine
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You can add here or ask here for more!

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Payment issues and RR+ issues both go through zendesk.

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If an account is locked out reset the password, it is only for five minutes!

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For stolen, hacked, and locked accounts go through zendesk as well.

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You can’t appeal voice bans but 99.999% of the time they are correct. They take a while to go into effect.

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If your name, bio, or profile get locked you can appeal after two weeks on zendesk.

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If you get juniored use https://rec.net/age and if longer than two weeks please create a ticket.

rec.net
Rec Room

Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all!

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It is also best for other issues to post here. Creating a ticket is also allowed.

arctic prismBOT
crystal ravine
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Scroll Up For More Help

upper temple
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all of this is in the #faq channel lol