Customize problem | Rec Room | Page 1

mystic orchid Jul 30, 2024, 3:46 PM

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My friend on quest 2 can’t access the customize button on the quick menu anymore. Another person checked and they can customize with the quick menu. Can anyone please help or recommend anything to fix. ❤️

thin furnace Jul 30, 2024, 3:48 PM

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mystic orchid My friend on quest 2 can’t access the customize button on the quick menu anymore...

Hello @mystic orchid ,
Did your friend try to restart their game by any chance?

mystic orchid Jul 30, 2024, 3:49 PM

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No but they are now, I’ll let yk if that works or not.

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It still doesn’t work, they’re now gonna try to reset their vr and see if that helps.

thin furnace Jul 30, 2024, 3:52 PM

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I do not think resetting the VR will fix an in-game issue,
So before the update everything worked fine right?

After the update, the button doesn’t work anymore?

mystic orchid Jul 30, 2024, 3:53 PM

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Correct

thin furnace Jul 30, 2024, 3:53 PM

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Can they try to switch accounts to see if the issues is proper to their account?

mystic orchid Jul 30, 2024, 3:55 PM

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Trying that now.

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It’s only his main account idk why

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@thin furnace

thin furnace Jul 30, 2024, 4:02 PM

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Hm yep I see,
I suggest sending a ticket through Zendesk in the “Bug Report” section so he could get it fixed on his account.

twilit vergeBOT Jul 30, 2024, 4:02 PM

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Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

mystic orchid Jul 30, 2024, 4:04 PM

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Now it works on his main.. llol

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This is so confusing

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Thanks for the help!

#Customize problem