i need help renewing my rr+

[torn basin]

so basically, I had been playing on PlayStation for a while and got rr+ on there but then after a few months my account got stolen and my PlayStation stopped working, after two years I bought an oculus and ended up getting my account back but now since I’m on a different device, I can’t renew it anymore. It says that I have to reactivate my membership on the device I activated it, but I don’t have it anymore so I don’t know what to do. please help

[gleaming zephyr]

Hmmm. So you got your acount back. . . all i can think of is a zendesk ticket.

[craggy zenith]

Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

Coach

[torn basin]

and whats this do

[gleaming zephyr]

create a ticket for yout problem. Just fill it out and wait till someone helps you

[torn basin]

ohh alright thanks

[gleaming zephyr]

one thing

do u have a playstation app

[torn basin]

no🥲

[gleaming zephyr]

oh no.

hmm

any way to sign in on a web browser

[torn basin]

well its a different phone number than what i have now so it’s pretty much lost

[gleaming zephyr]

oh well

[torn basin]

☠️

im trying to log into it right now

[gleaming zephyr]

good

u may be able to cancel the subscription in there

[torn basin]

yeah hopefully but i dont have that phone number anymoreeee🥲

[gleaming zephyr]

can u change it

[torn basin]

nour i have to be in the app

ima try rn though

[gleaming zephyr]

ok

[torn basin]

well i already sent in the ticket so hopefully something happens

[gleaming zephyr]

hopefully

[torn basin]

thanks anyway

[gleaming zephyr]

happy to help

[torn basin]

so idk what happened but i was finally able to get my rr plus back i think the zendesk did work and i was able to renew it