dev didn’t fix my account about the bug of error timber, I HAVE THE CORRECT HOUR

[orchid coyote]

AND UPDATED DEVICE… help me or my account will never play a game

The updated didn’t fix my bug

<@&522598169335562240>

[split sable]

Common Error Codes

If you are receiving an error code while playing Rec Room, you can look up the most common error code here to learn more about it. https://recroom.zendesk.com/hc/en-us/articles/4420606818839-Common-Error-Codes

If you are still experiencing the same error, please contact us at https://recroom.zendesk.com

-Coach

[amber garden]

You devices time is not correct, fix it and it should work

[orchid coyote]

Fr?

[amber garden]

Yes

[orchid coyote]

But

But

But

But

But

[amber garden]

No buts

[orchid coyote]

I’m on automatic

[amber garden]

Fix it then come back

[orchid coyote]

It was supposed to be fixed

?????

[amber garden]

Disable it, reenable it, reboot your device

Then come back

[orchid coyote]

Ok Ty

[amber garden]

also I’m an actual IT Tech(I don’t work for rec room!! I do IT stuff as an irl job), please actually try the enable and disable and reboot, like genuinely 90% of the issue so solve are literally rebooting devices, and that’s not even a joke, I wish it was

[orchid coyote]

Oh

Lemme try

Wait lemme see what reboot means cuz I’m Spanish

[amber garden]

Fully power off the device

Then turn it back on

[orchid coyote]

Ohhhh

Ok

Lemme try

I hope it works

[amber garden]

Same

[orchid coyote]

HOPING FOR GOD OF ALL REC ROOM (lol)

Alr ima reboot

Bad news

It didn’t work

[amber garden]

Rip not sure what to do then other send you to zendesk to create a ticket, timber refers to clock time and if that’s not working idk, maybe your device is broke lol

[orchid coyote]

I’m new in iOS btw

[split sable]

Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

Coach

[orchid coyote]

I’m an OG android user but yeah I just replaced it into a iOS

Ok lemme create

[civic nimbus]

check your date and time

[orchid coyote]

Well got the correct hour, updated device and yeah basically I need a new phone or smth to play rec room

[civic nimbus]

you sure?, the last time i got code timber i checked my date and time in settings then i turned off custom time or how its called then it worked

[civic nimbus]

_ _

[orchid coyote]

Welp

Lemme do what you did

LETS SEEEEEEEUAHBSIDHEBW

tbh

What device your in

[orchid coyote]

Man

What device you are in

[civic nimbus]

oculus, pc and ios

[orchid coyote]

Ok

Hey @civic nimbus wdym by custom time

[civic nimbus]

wait im gonna look what its called

[orchid coyote]

(imagine is a thumb up)

[civic nimbus]

this needs to be turn on

(i accidentally said off)

[orchid coyote]

How I get the show date in status bar

Tbh I have it on

And still it doesn’t let me

[civic nimbus]

probably parental controls

[orchid coyote]

@civic nimbus

What?

[civic nimbus]

wait if you have it on, why do you want to change it

[civic nimbus]

the only thing you need on is the set automatically

[orchid coyote]

Tbh I have the automatic all the day and time

[civic nimbus]

and if it still doesnt work, you might need a new phone or just re install rec room

[orchid coyote]

Well

Ima use my galaxy tablet (it sometimes turns off everytime)

[civic nimbus]

well good luck

[orchid coyote]

This

Before when I had my iPhone it does let me but now it doesn’t @civic nimbus

[civic nimbus]

wat

[orchid coyote]

Ye

What you see

[civic nimbus]

wdym what do i see

[orchid coyote]

This

[orchid coyote]

This one

Me when timber bug:

[civic nimbus]

do you have the correct time zone

[orchid coyote]

Yup

[civic nimbus]

just re install rec room, i dont think there is another option

[orchid coyote]

I tried many times but yeah bad news
didn’t worked

[civic nimbus]

show me what you see when you start rec room

@orchid coyote ?

[orchid coyote]

Ok

[half yew]

The only thing that seems to work for me when I’ve had this issue

1: uninstalled RecRoom
2: check for any device OS updates and install them if necessary/ then check date/time is set to automatic
3: completely shut off device for 5 minutes or so
4: after 5 minutes turn the device back on
5: reinstall RecRoom

Sometimes also reboot (unplug for a couple minutes then plug back in) my internet modem/wifi in between steps 3&4

[umbral yoke]

Are you using any VPN or anything? If you go to Safari and search "What is my IP" is it in the same region you are? Like it gives 194.194.10.192 for example, then it thinks you are in Germany, which should still be the same timezone and close enough. But, if it is giving you 128.112.something, then you would be in the United States and you time would not match.