Please help | Rec Room | Page 1

short orbit Feb 2, 2024, 12:56 PM

#

In rec room for android as soon as I start the game it says "Connection error (waiting for wifi)" but I'm already connected to wifi, can you solve it?

dapper zenith Feb 2, 2024, 12:57 PM

#

Do you have mobile data? If so try launching on that and let me know how it goes

#

@short orbit

short orbit Feb 2, 2024, 1:08 PM

#

it does not work

#

I do not know what to do

dapper zenith Feb 2, 2024, 1:09 PM

#

short orbit it does not work

Alright, do you mind if I ask what phone you are using?

short orbit Feb 2, 2024, 1:09 PM

#

Galaxy a52 android

#

However it says "download error" not "connection error"

dapper zenith Feb 2, 2024, 1:11 PM

#

Oh, that changes a lot.

short orbit Feb 2, 2024, 1:11 PM

#

do you know how to solve it?

dapper zenith Feb 2, 2024, 1:11 PM

#

Alright give me one second.

short orbit Feb 2, 2024, 1:11 PM

#

ok

dapper zenith Feb 2, 2024, 1:12 PM

#

Would you have any third party anti-virus's or VPN's on your phone?

short orbit Feb 2, 2024, 1:13 PM

#

is it enough that they are downloaded or that they are active?

dapper zenith Feb 2, 2024, 1:16 PM

#

I need you to go to Settings>Apps>Manage apps>RecRoom>Data Usage and make sure to enable all>Then enable strictdata usage, make sure both are ticked.

Then go back into settings>Connection & Sharing> Reset Wi-Fi, mobile networks, and Bluetooth> at the bottom it says reset settings, click ok, restart phone and attempt to launch.

short orbit Feb 2, 2024, 1:18 PM

#

I don't have these settings

dapper zenith Feb 2, 2024, 1:19 PM

#

On your phone, in settings? You don't have a settings on your phone?

short orbit Feb 2, 2024, 1:19 PM

#

No

#

I don't have any type of restore connections

dapper zenith Feb 2, 2024, 1:20 PM

#

Can you screen record you doing the steps

short orbit Feb 2, 2024, 1:20 PM

#

Reset wifi*

short orbit Feb 2, 2024, 1:20 PM

#

dapper zenith Can you screen record you doing the steps

Ok

#

I don't have the "manage apps" setting

dapper zenith Feb 2, 2024, 1:24 PM

#

It's really hard for me to navigate since all of it is in a different language sweat_cat

But I'll get you to send in a ticket since I'm unsure on how I could possibly help you, I will provide the link below.

Hope this helps!

tacit dewBOT Feb 2, 2024, 1:24 PM

#

Zendesk Ticket

Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new

short orbit Feb 2, 2024, 1:44 PM

#

Thanks so much, I was able to find those settings and finally the add-on file for rec room is downloading

#

@dapper zenith

dapper zenith Feb 2, 2024, 1:45 PM

#

Awesome, glad to hear it @short orbit can I help you with anything else or would you consider your issue resolved?

#Please help