#I JUST LOST MY AUTHENTICATOR APP AND CANNOT LOG INTO MY NEW PHONE AND REC.NET

22 messages · Page 1 of 1 (latest)

sharp hemlock
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PLEASE HELP

agile dove
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Which authentication app are you using?

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Googles Authentication doesn’t require two step verification

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@sharp hemlock Are you on iPhone?

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If you are go to passwords

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In iPhone settings

sharp hemlock
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i am on samsung

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also i am using the

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"Authenticator" app

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but i didn't see any "Log in with google" type of text

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rec.net is the main problem because i need to disable and re enable the 2fa

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i am terrified of losing my account

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i got it to lvl 50

faint saffron
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You will have to open a request on Zendesk.

oak pewterBOT
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sharp hemlock
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i've submitted a ticket already

faint saffron
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Then you jsut wait on the reply and work with them on it.

cedar burrow
sharp hemlock
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anyways

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i got it disabled and re-enabled again