quaint yew
Ok so i have a 2016 account that has raw data ad a lot of rare stuff and ive been trying to get it back for the past year. I tried clicking the “Send Ban Appeal” button but it says: “You are unable to appeal this ban again at this time.” If you can help me then please hit me up🙏🙏🙏
Here is the @ user if needed
ruby pagoda
Ok so i have a 2016 account that has raw data ad a lot of rare stuff and ive bee...
Hi there 👋
In this situation, Rec Room are wanting to have a direct contact with you, to discuss matters about the locked account you’ve got there. You will need to send a ticket about the issue directly following this link: https://recroom.zendesk.com/hc/en-us/sections/4419815401239-Appealing-Bans-Other-Restrictions
Please explain as clearly as possible when writing the ticket and explaining the issue.
Support staff will do everything they can to help you unlock the account.
quaint yew
Hi there 👋
In this situation, Rec Room are wanting to have a direct contact w...
Hi Harebugs! I cant send a request a ban appeal code. Like i said when i click the button it says:”You are unable to appeal this ban again at this time”. Do you know a solution for this? If you do then please reply!
I also already contacted Rec Room support and they said the same thing as you.
ruby pagoda
Hi Harebugs! I cant send a request a ban appeal code. Like i said when i click t...
Mhm, that is odd. 🤔
Have you tried submitting a request via “Moderation and Conduct”?
As ban appeal links tend to ask for an action code to work (which of course is the issue you’re having here), it may be best to carefully and clearly explain the issue under a submitted request.
Try following this link here: https://recroom.zendesk.com/hc/en-us/requests/new
ruby pagoda
Did you explain in your ticket that you were unable to generate or receive an action/appeal code?
Also, it may be worth mentioning that the email you received was automated. For your situation, we want you to contact a staff member directly. If you look at the end of this email, it says to reply to the email to contact staff directly, so it may be best to reply to the email in this case.
quaint yew
Ok. Thanks! I am going to try that and tell you if it worked.
Oh and wait.
Where can I contact staff?
Can you please tell me?
Hello?
Are you there?
ruby pagoda
You can contact staff by replying to the automated email. If you look at the email you’ve been sent, it explains in brackets that you can have support staff review and respond by replying back to the message.
Stated at the end of your email:
quaint yew
Thank you!😃
ruby pagoda
No problem. Hope you get things sorted with your account 🙏
quaint yew
This is what i sent them. :
I hope i get it back 🤞🤞🤞🤞
Anyways, thanks for your help!
If i get it back, then i will never forget your greatness!!
Even if i dont get it back, i still wont forget you helping me.😊
ruby pagoda
No worries ☺️
ruby pagoda
This message always appears once you send an email to support. A response from staff can take anywhere from a couple of hours to a couple of days.
You’ll get a staff response the next email which comes through, don’t worry.
quaint yew
Ok. Thanks again!
ruby pagoda
👍
vernal orbit
I replied with:
I have a friend who had the same thing, they couldn't recover his account
quaint yew
Well i hope mine does🫤
