recroom not work

[smoky carbon]

When I tried loading into recroom it said "error code: notebook" it not work

[wary bobcat]

Have you tried full restarting both the application and the Quest headset you are using? Usually error code notebook resolves itself after a quick restart, that is if the error code is lying to you.

If the problem persists, and you continue to receive code Note/Notebook, it is advised you create a ticket to support staff following this link: https://recroom.zendesk.com/hc/en-us/requests/new?ticket_form_id=7926164513559

Once you’ve created a ticket, support staff will guide you through possible troubleshoot options, and help resolve the issue with you.

[languid valley]

Try restarting your router and modem. If that does not fix it, see if you can access Rec Room on any other device connected to the same network, like a phone of console. If they too give you a notebook or note error, it may mean your IP is being blocked. The onyl thing you can do at that point is what Malharebugs mentioned about a ticket.

[cinder hornet]

It’s normal I get it all the time

[smoky carbon]

Then how tf do u fix it bruh

It's not working on PS4 either

[languid valley]

So, restarting your router/modem didn't change anything?

Can you access rec.net?

[smoky carbon]

My mom says she won't let me

[smoky carbon]

No

Does recroom do ip bans?

[cinder hornet]

It goes away for me

I just wait

[smoky carbon]

Kk

[smoky carbon]

Your advice was probably the most helpful so thx

[languid valley]

yes, sometimes they are just temp, sometimes they can be by reagion. Some regions have to use VPN.

[smoky carbon]

Cuh I literally live in the usa

[languid valley]

Open a ticket on Zendesk, let them know the errors and what you can't access. Could get 1 step ahead of them and let them know your IP by searching "What is my IP"

[edgy quest]

Need Assistance?

Check out our Knowledge Base if you need:

-Technical support
-Account management support
-Custom Rooms or Creation tool questions

Support and Knowledge Base: https://recroom.zendesk.com/

-Coach

[smoky carbon]

I already sent email

[smoky carbon]

Does recroom do ip bans?

[languid valley]

yes

[smoky carbon]

Errmmmmmmm

So is that why it don't work on my PS4 either?

[languid valley]

It is a good indication.

[smoky carbon]

How long does it take?

[smoky carbon]

How?

[languid valley]

Sometimes the IP ban is just an auto thing their server does to prevent denial of service attacks and it can be 1 hour or more. But, if it is something they deem longer, then the ticket process can take a couple hours to days for them to reply.

[smoky carbon]

Damn alright

[languid valley]

If you have restarted your connection to the internet, through router/modem, and then still multiple devices are getting the note/notebook error and servers are not down, that is the indication it is the IP.

[smoky carbon]

Damn

Guess I can't play anymore🤷

[languid valley]

Could always try a VPN, or wait till they reply to you ticket

[cinder hornet]

5-20 ish mins

[cinder hornet]

Image0.gif

I’m kidding it’s text please don’t yell dyno

[smoky carbon]

I no tell

[smoky carbon]

How do you know if you've been ip banned?