#cant log in meta quest 2

19 messages · Page 1 of 1 (latest)

wispy schooner
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Did u reset ur headset

paper scroll
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Have you tried restarting your router/modem?

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Have you tried to see if you can connect with any other device, like a phone or console?

icy laurel
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If what Dave of many names said doesn't work you can try factory resetting.

paper scroll
icy laurel
icy laurel
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Yep

paper scroll
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Do you get an error? like Code:note? Can you access rec.net on that computer?

paper scroll
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Odd. so the game will not work on your Quest or PC, but yet you can get to the site. Usually if you can't get to Rec Room servers you get the Code:Note and it stops access to the site as well. Considering restarting did nothing, the only ones that can really help you with that is the support team on Zendesk. Submit a request through the link below.

strong glenBOT
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Need Assistance?

Check out our Knowledge Base if you need:

-Technical support
-Account management support
-Custom Rooms or Creation tool questions

Support and Knowledge Base: https://recroom.zendesk.com/

-Coach
paper scroll
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Sometimes it takes them a couple days to get back to you.,

paper scroll
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Yes, that is an indication that your IP has been restricted. A VPN will also resolve the issue, but they should help figure it out from support.

paper scroll
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It is something with their services they are still working on getting balanced that has triggered on some people. They should be able to resolve it on their end.

potent kettle
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The issue has yet to be resolved

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I got locked out of my main.

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( @icy laurel )

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they just dont respond

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I give up