#my acc got locked
131 messages · Page 1 of 1 (latest)
Wait longer
According to the article in RecRooms Helo Center it says
**”This can happen if too many incorrect login attempts are made in a short period of time. Please try resetting your password, and make sure you have the correct username or email address.
The account lock expires after 5 minutes, so please reset your password and ensure you're using the correct username and try again!”**
If you want
You can email RecRoom
And try asking them to put in a email for you
Since you can’t access it
They’ll probably ask you to provide a, Country, Region, town
And then create a new account and give them the @ of it
Submit a ticket AGAIN and this time wait like two days if they don’t reply dm somebody to help you.
When submitting the ticket.
Click General Support and your Category will be Login Issues
Wanting to submit a ticket request? Submit one through this link!
https://recroom.zendesk.com/hc/en-us/requests/new
Create the ticket here
And tell them you have login issues because you didn’t put in a email and if they can put it in for you or if they can help you reset the password for you!
?
@wild frost I had this before dont worrry
There’s a lot of ppl tryna pull accs and your info got messed up on ur acc
My email and stuff was messed up and I had to tell support after they emailed me back after I told them everything, and they hooked my email back to me account and said to “create a new, strong password”
If you know any vmods who can help you they can help you, I had a friend who was close to support ask star centurion and he boosted priority on my ticket
They can help by boosting ticket priority if they ask higher support staff
No they can’t
My ticket was responded to in 1 day and it was because a creator asked star about it
🏴☠️🏴☠️
I had 2 vmods 1 builder close to staff and a map creator
Tickets only take a day
Tickets take longer but Ight
If you were ever locked you’d know what you’d be talking about
No they only take a day, on the chance that a dev doesn’t look at it it’s mostly because they’re doing other things
Damn you comparing me now?
I submitted many tickets
None for account locking tho
I recently just did one for a room name request
Yeah it’s for account
Yeah that’s easy
They look into the whole story and what you’ve done before it happened
Accounts don’t take long either, a dev responded to me in less than a day
My alt account was stolen
And ez
I got it back
It depends how much info you put and if you want to you can ask support team and they can boost priority on a ticket if they ask a dev and the dev is cool with it
Stop feeding false information
They’re not going to prioritize you because you asked them to
That sounds so stupid
🤦♂️
show a picture of this working
I thought u said you have experience with this situation
Go back to your emails
And send a photo
thats what i meant
They don’t email you that they prioritize you
They tell the staff member that asked about the situation that they have
The RecRoom support team sends a automated message first and then they get back to you
@karmic dune tell this kid abt ticket prioritization and how you and star helped me get my acc unlocked
🏴☠️🏴☠️
They’re the people that helped me
Didn’t you say devs know
Your so mad over stuff you don’t know
what we mean is get a dev to confirm
i meant you
They can’t prioritize you because you asked them to, everybody is equally prioritized
yea
heres what i mean: if you want us to believe that, send a screenshot of a dev confirming it.
I
- We can’t ping him it’s against the rules.
- He’s not going to respond
potatoes isnt a dev
most likely a dev seen and answered your ticket, and you thought he prioritized it.
1
He’s a creator with rrs close to support team
You should read the rules before taking action or saying anything because now you sound dumb
You should know what your saying about ticketing and account locks before you say something
😵
did you just leave the thread?
or does my pc suck at showing members
I know what talking about
Because I’ve read every rule and have been through most of these experiences
I’m leaving thread because both of you are stupid
🦿🦿
Somebody being disrespectfulllll
🏴☠️🏴☠️🏴☠️
and while mods are here please confirm this
i hope some mod comes and confirms if hes correct as well
Confirm about devs being able to prioritize and boosting prioritization on tickets on account locks etc
yea confirm or deny
Woww
I pinged mods and they ain’t even here yet 🤦♂️
@silent wyvern
They send emails
Soooo
🤷♂️
That’s an automated email after creating a ticket
That serves zero purpose other than your email was sent
This isn’t a automated email
It might be copy and pasted
By this one isn’t automated
Your actually slow and stupid
The ones that are automated are going to ask if any of the articles they provided you are helpful
Because no one is on the email yet
And that’s for you to look at while you wait
😵
I really don’t know what your trying to argue
Bro where are the mods 💀
i don't believe anyone is online with active mod
Damn
Guess they left or were removed. Post closed.