#cybercafe issue

1 messages · Page 1 of 1 (latest)

torn frigate
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Hello, i am playing cnc from a cybercafe and when more than 2 players open cnc it won’t login.

It just keeps on reconnecting. Please help.

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dark cipher
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you aren't allowed to connect multiple instances from the same host unfortunately

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"Excessive connections from a single host"

torn frigate
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We are playing from a cybercafe with more than 80 pcs, so it is not possible for us to play?

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We plan on hosting a tournament there.

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So how do we fix this? Is it even possible?

dark cipher
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checking

torn frigate
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You can check our page D-Roar Cybercafe.

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We have a plan to host a lan tournament at our venue.

dark cipher
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from @surreal kernel 👍

torn frigate
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Let me tey

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Try

surreal kernel
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Keep us posted and if you don't hear back we might be able to nudge someone to have a look

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In the meantime ranked match would work online without gamesurge if you wanted some online matches

torn frigate
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We only play online matches

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I already registered game surge acc.

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What should i do next?

surreal kernel
torn frigate
surreal kernel
torn frigate
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okay i am filling up the form now

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I am not sure what to put in the primary channel and IP address.

surreal kernel
torn frigate
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"Dynamic IPs can only be trusted for a maximum duration of two weeks
Please resubmit, correcting the above error."

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I would like to request longer than 2 weeks since we are a cyberacafe.

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so we have many customers using cnc here.

surreal kernel
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Ok let me contact a gamesurge admin on your behalf maybe he can help

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FYI @full sorrel

torn frigate
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Let me request the one week first

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so you guys can have the form on ur hand

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wait

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Okay I submitted.

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for 1 week, but please approve one year if possible. we want to host cnc yuri tournament on our venue next month.

surreal kernel
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Yeah hopefully we can get this sorted for you. GameSurge are the ones in control of this limit not us though.

torn frigate
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Okay 🙏

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Thank you 🙏 also, how do i know whether they will approve it or not?

surreal kernel
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Hopefully you'll hear back from them, but I'm not sure how long that takes. Scramble should know more

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People have requested connection limit increases before though and its worked .. 🤞

full sorrel
torn frigate
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I already submitted the request.

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I could not request for 1 year. The system only allowed me to request 1 week.

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Please consider approve 1 year for my cybercafe. We have players who wanna play from our cybercafe.

full sorrel
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About ""Dynamic IPs can only be trusted for a maximum duration of two weeks. Please resubmit, correcting the above error"
Understand this is very normal, I only see two solutions:

  1. you get a static ip
    or
  2. you have to resubmit every X time
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understand that even if we totally trust you, the user, we have no way to guarantee that said IP is you, therefore the policy

torn frigate
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Okay, please approve for 2 week first. I will talk with my network staff.

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We plan to host yuri tournament next month, thus we need the trust.

full sorrel
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  1. request the trust
  2. use https://gamesurge.net/contact/ and explain your situation, see what the teams says.
  3. consider getting a static IP, that is the required solution from your end.
torn frigate
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I already submitted the request.

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Although it was only allowed me to submit when i requested for 1 week.

full sorrel
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I am simply explaining you how it works, and how to achieve what you want. I can not change the rules.

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await for the trust approval and work from there; you can always ping me here or joing #support @ gamesurge

torn frigate
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@full sorrel I am not sure where to check whether my request is approved or not.

full sorrel
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@torn frigate

  1. when will the tournament start and end?
  2. Do you know how long your dynamic ip lasts?
torn frigate
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We are planning to host the tournament next month. Not sure the exact date yet.

full sorrel
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@torn frigate from a admin "Oh, get me the IP address and find out how many they will need concurrent." 🙂

torn frigate
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Thank u, I am dropping u the ip in private chat

full sorrel
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@torn frigate missing " how many they will need concurrent." how many players/connection you expect to need?

torn frigate
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80

torn frigate
surreal kernel
torn frigate
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Of course!!

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We have our own production team with live broadcasting with casters and observer 🍾

torn frigate
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Please let me know the status of the request

full sorrel
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@torn frigate we need to know the dates to submit the trust. just tell me when you wanna host this

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also @torn frigate, what is your auth account on gamesurge ?

torn frigate
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My auth acc on gamesurge is Punisher008

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Like i said, i cannot set a date yet for the tournament. What we need is a year long trust, so we can arrange a tournament date when it is convenient for us, which i am planning to do it sometime next month. We cannot set a date before we able to play more than two pcs at a time.

full sorrel
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@torn frigate done, 1year trust added

torn frigate
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Great! 🙏

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I will let u know from our side once we get the date 🙏

torn frigate