#Why is it so hard to get assistance on Unreal Slackers
1 messages · Page 2 of 1
Potentially yeah.
No, I understand that there is little chance of getting help on Unreal Slackers. You already made it clear I'm entitled to nothing. I think I'm allowed to be frustrated with that since it is sold as a place to ask questions, including by Epic.
I understand that there is little chance of getting help on Unreal Slackers
Except there isn't. Not if you aske correctly and in the channel with people who can help you
Trust me I see people being helped all day
This honestly has not been my subjective experience, hence the post.
I've asked many questions here, and maybe received any kind of response 10% of the time, and any kind of valuable information about 1%. That's my personal experience.
I'm looking at your chat history
I looked at your chat history, you had like 70 posts prior to this forum post, and handful of them are questions at #cpp
The problem is that there are not any other channels available. I don't blame the people who contribute here, so don't misinterpret that.
One question at #level-design and I have no idea about the answer.
Though the tone can be frustratingly obtuse here much of the time.
...have you ever thought it's the way you phrase your posts?
No
OK well self reflection is a good thing 🙂
So it is. You should be more aware
Also two question on #animation, one of them I replied and you seem to affirm it. The other one I have no idea about
Sorry, I'm kidding. But I feel you assume too much about me.
I'm plenty aware... I know I'm rude/blunt some/all of the time.... I'm not complaining that people don't like it; so there's no issue imo
Thanks for the feedback. This server is operated and maintained by the community. I and my moderators are all developers who use the engine.
Epic Games has a presence here, but the server is ultimately in our hands, not theirs.
I'm assuming nothing... I literally just asked if you thought maybe the attitude you're getting might come from the wording your posts?
Just a question, so don't take offense to it or think I feel like I know you or something like that 🙂
Thanks, I appreciate that.
Yes, it just touches a nerve a bit when you invalidate my viewpoint. Which is what you are doing.
Unless I got at least a lead/clue to give on the question, I simply dismiss the question
And this is the obtuse attitude that I refer to that unfortunately exists on these channels.
Well I'm not sure how I'm doing that by opening the possibility of other viewpoints, your viewpoint is still valid
Nothing wrong with that either
I think you're just reading things in a more negative light than they are being written to you imo
possibly.
This is always going to vary a lot. We do our best to make sure everyone gets what they came here for, but we have over 85K members spread across the world. It's difficult to predict when someone with the knowledge you seek will cross paths with you.
This is why we recommend patience and doing due diligence before coming here. Not because we expect you to know everything before you arrive, but because you're more likely to get help if you have a well-formed question. Which, frankly, isn't always easy. Sometimes you don't know what you really need help with.
Sometimes you don't know what you really need help with This part is key
I can think of many occasions in the past where I got no help online because I didn't know what to ask. There are certain subjects that you will not get help with unless you mention certain terms, which become hooks for people who can help you. "Oh, you need help with x."
Some times other people won't even know until you mention that key phrase and trigger everybody's thoughts
Asking questions correctly isn't easy for sure
Yes, I understand it must be difficult to manage. I'm just wishing that Epic would more recognize that it's a problem and think more about how they could manage help resources. Perhaps it was unfair of me to air my frustration on this channel, but there's no real way of reaching Epic and getting a meaningful response.
People may also see your question, want to help, but either a) not have the time to help you figure out what you really need, or get distracted or pulled away by something else.
Trust me: Epic recognizes the problem.
And they spend a lot of resources trying to solve it.
Yeh but what does Epic have to do with any of this.... They have no say here or involvement in any real way
Yes, it's complicated for sure. And an absolute behemoth when it comes to different parts of the engine.
In all fairness, we're part of the Unreal ecosystem. Unofficial as we may be, we're the primary destination on Discord for Unreal devs and we're link in the Epic launcher. I can hardly blame people for connecting the dots.
I've been learning the engine alone since 2020, and it's been downright brutal in some cases.
We also might be beaten down after trying to extract info from somebody else's bad question.... some askers make this an ordeal
...gotta wait for the cooldown haha
I've been using Unreal since 2006 and I still learn new things every day. It's a very complex application. 😅
Yeh but we've been over it like a million times at this point and this person is OP
Reminds me, I still have a LOT to scour through all the animation features lol
Yes, well in any case, thanks for the interaction. If any of you need more feedback from a learners point of view, I'm happy to take DMs.
Otherwise you can mark my complaints as resolved.
hahahaha... they're gonna keep this honeytrap open forever
you picked a perfect clickbait title
I can't promise I'll respond right away, but my DMs are always open.
I'm going to close this thread and lock it now. Thanks, everyone.
Is this not supposed to be a server to find assistance if you're stuck on something? I often ask questions here, but get any answer at all like 10% of the time. Most of the time it just disappears into the abyss. Am I presuming too much? Should I not expect feedback on the problems I'm having? It's difficult and frustrating when you're stuck on a problem for days, with no feedback at all and greatly slows the development process. If it's not something I should expect, then that's fine. It would be nice to have some clarity though.
- #rules no. 2 states to be patient and rephrasing question if in several hours you have no answer
- questions are not answered because either we don't know the answer or time zone problems. Not every single person online actually active on this server or having discord open in the front all the time
- Discord chat can be limiting for questions that require more lengthy answers, which is why more narrowed down questions are more preferred.
So in short: Make sure you give enough context, be patient, and do your research while waiting for answer
Also if something been blocking you, consider setting it aside while looking for solutions and working on other parts.
To be fair, this is what I've been doing. My questions are usually pretty focused. In any case, I do understand your perspective. I'm just alerting you to mine. it's already come to the point where I expect nothing.
I think it also depends on what channel you are asking in. Some channels, like #cpp, #multiplayer, and #gameplay-ability-system I find to be very responsive (especially #cpp). But some channels like #animation tend to be significantly less active or less populated with experienced users, in comparison to the other channels at least.
No you shouldn't expect any feedback or response to the problems your having, people are here unpaid on their own free time, and nobody is obligated to help anyone else. If after a few attempts you don't get an answer, try the forums. If days go by and you absolutely can't get an answer anywhere and you need to proceed, then there are places to hire affordable unreal consultation/help. I also think you should try and hop in the voice chat and see if you can get some assistance there, there are times just hanging out in feedback & support others will join to see what you need help with
Heh, sorry. Many of the questions are UE5 exclusive now, while I'm still only use UE4 lol
Unreal Slackers is more like the first station you should visit if you need help. If no one has time or simply no one knows the answer, move to AsnwerHub and Forums. If still no one answers (could be that the question has no public answer or is really tricky), consider hiring someone via the Job-Board or similar.
Ultimately if your question resolves around something super specific or difficult that no user has encountered or fixed, you would need to fall back to paid support from Epic (if it really hinders your development that much) via UDN.
After all, everything despite UDN and maybe hiring someone is kinda free support from the community. Even on the forums you barely get help from Epic themselves.
I feel like this could also be a perception issue. I feel the same way a lot of the time when I'm really focused on a specific problem. But over the course of the time I've been in Slackers, I've gotten a ton of help by comparison to the times it's frustrated me.
Having said that, I do wish 'helpers' would take the time to read issues before replying to the first sentence. I've had it happen quite a lot where I would write out a specific issue and I feel like I'm basically copy pasting my original issue to the responses I get because they are not actually read. But again, happens rarely compared to the times I've gotten help.
You can find an absolute ton of information online. There are forum threads in many different sites with information on Unreal. It takes a bit of time reading and googling, but the info is usually there.
I post so often into #cpp by now with almost all sorts of random problems that are more implementation based than actually compile issues or so.
And almost always someone gets back to me in 15 minutes, some even via DM to not spam the channel. But I fully understand that I have an orange name and might even be known to some, so that is maybe not the best example.
But while waiting on help I also see people constantly answering other users questions.
The problematic questions are probably the ones posted in inactive channels, where a specific issue might really not find any helpful eyes.
still, as a coumminty we need to do our best to help each other, why the unity communtie are so much more active and helpful than unreal? they are also unpaid, but you get much better, faster, accurate help and feedback and normal chats
Last time I spied there, there was an extremely hostile thread going on.
Something that if happens in this server, would net you a ban
What?
Also time zone existed, and while I'm from the Far East, I don't know answers to all of the question.
And?
How many users are on the Unity one?
84,482 at the writing of this message
Comparing it to this server's 76,428
Thanks
Hmm I don't think such a comparison is going to help anybody.
Focus on what you can control - either suggest a solution or be active and answer questions more yourself so others can learn from you.
as a community we need to do our best to help each other
I think we all are, which is why we are currently sitting in one of the biggest and flourishing unreal engine communities instead of an empty server. We aren't in disagreement (regarding only the quoted statement) so what's your point here? You seem to be an active member here who both frequently gives and receives help, you are being the change you want to see, and so are the other people here posting out of love for this community
Interesting. I'm always impressed with the amount of dedication people provide help here. You would think that after the 1000th same elementary question they will get tired, but no.
It is even hard to imagine how some find the time to hang around answering.
Of course, for 1 such person there are 10 who can't be bothered to exercise finding an answer on their own.
#cpp is always happy to tell all the new users not to Hot Reload 🙂
i ever rarely get help
np
seems like you mostly post in #blueprint so I'm kind of surprised you're not getting help
I almost don't remember getting any, on other hand - I almost don't offer any too (kek)
But here I'm slacking around.
yeah!
agreed!
I can only speak for #cpp but the active channels are usually very helpful
yeah!
I mostly answer questions that I can do some educated troubleshooting on, but at the same time my (rare) questions are often quite specific that I don't get the answers (but did after some self googling and experimenting)
Also #animation is kinda lacking of answers, perhaps mainly because I'm still sticking with UE4.27. Sorry not sorry, UE5.0 is still rough around the edges to me, with all the reports of errors and whatnot.
My questions usually aren't about "Where is that button?" or "What is that error?".
Maybe in #cpp I sometimes ask these questions if I just can't figure out why the compiler isn't telling me the exact issue.
I usually end up posting about stuff in #gameplay-ability-system or #multiplayer and mainly things that are either worth a discussion of multiple people (e.g. figuring out a solution to an interesting problem) or some specific person that has dealt with the issue before and at least somewhat fixed it.
And yes, I don't get help in some of the channels either. #gameplay-ability-system often gets back to me after a day or when Kaos feels like sharing his wisdom.
#niagara I asked two, i think basic, questions, which didn't get answered iirc. But that's fine, I figured it out myself eventually.
I'm not saying the problem of people not getting their questions answered is made up. We def have channels where questions aren't answered cause no ones there. But it also depends on the questions.
There are questions in #blueprint that are so badly formulated, or where I can already see that it will cost me at least an hour or two to answer it (partially due to the person already showing a great lack of knowledge), and I will just not do that, as I don't have the time.
There are also questions in #multiplayer and #online-subsystems that are too specific or where it would take a lot of debugging, because the Engine doesn't do a good job of telling the user why the Sessions can't be found.
Or they simply have no idea about how replication works and it would again take a long time to explain.
I'm pretty sure a lot of users here like answering questions and helping people and a lot of users get their answers, but there are also a lot of users who don't have the time and energy to answer a good chunk of the questions.
And that is fine.
Also some questions are spammed away by the discussions about another. If I have to explain someone replication or how References/Pointers work, then that takes a bit of text. And that will "spam" the channel, which will cause some in between questions that no one looked at during the minute it was visible, to disappear.
Which is why I wanted #969373879904641055 Forums, so that I can talk about the issue in a separate thread without hiding other questions. However there is still so much dislike against them (without really having tested them), that we aren't really progressing on them.
But to answer the title of this forum thread: Why is it so hard to get assistance on Unreal Slackers?
- Timezones: The people that might have an answer to your questions are sleeping/working/not available.
- Empty Channel: Your questions touches a topic or channel that isn't really used often and there aren't a lot of users who can help. And those who can might be busy in other channels.
- Poorly Formulated Questions: It takes a lot of energy to pull every single information out of the nose of someone who is refusing to provide all information they have about a bug, an issue, etc., upfront. But that also goes into the other direction:
- Too Time Consuming To Discuss: Since we all do this in our free time, not everyone has the time to read through a lengthy question with lots of specifics and then also discuss that questions and ultimately answer it. It might take an hour or more to help with such problems.
- Too Basic Questions: There is probably a few users here that simply won't engage in a question that was asked 4 times today already AND can be found with a simple google query. And that's fair, Discord for one is shit in keeping information searchable and pinned. And if you answer a question 50 times you grow tired and rather spend your time elsewhere.
- Too Specific Questions: A lot of users might not realize that their question is actually very specific and requires a lot of knowledge and time to solve, so no one has really tackled that yet. And the one person who has is either not available (see 1. and 2.) or doesn't exist yet. I have lots of specific Movement questions in #multiplayer and #gameplay-ability-system which I know most users have never touched and won't ever touch. I mostly post in addition to continue solving it myself. Just in case.
- Question Is Spammed Away: Discussions can spam questions away. Simply post again when the channel calmed down.
ok
This should go in the FAQ, or into Manny v2's callable quick replies
its spammy
I don't think this should be posted by Manny hehe
indeed!
Could be in an faq channel but it's also not really frequently asked
Checkout something like this:
3dad3.com was made by me before Discord Forums were released. It's funny how similar they look now. On 3dad3 you can reserve bounty for your question. I do not ask you to join 3dad3. After releasing of Discord Forums it has no sence. However I still think that bounty is a good idea.
Maybe some help peovided-related progression could be nice? Gamify and encourage interaction, similar to /r/ChangeMyView
Ha ha ! This is exactly what i was talking about when i requested a Bounty channel. For some reason , people believe good help will consistently come free. I strongly believe incentivizing in this manner would indeed increase questions answered with a speed boost. It would also add a deserved reward for the people willing to help. I think blaming it on the questions asked is an easy excuse to ignore a bigger problem . I was told it would be to much work.
That does degrade communities though, and kinda makes it less of a community and more of a "micro-job" board. Also feels like it's making indie Dev P2W at the only place you can get helpful opinions in
We already have great tools for the community to chat.
However, sometimes you need an emergency help. It's especially important for commercial projects, when the deadline is coming.
Who exactly is expected to implement and moderate everything this entails?
If this is the case you should either google for the solution, or if you're part of a team, ask your coworker
...but I want somebody to learn for me
that's what I'm hearing 🙂
This logic is part of the bigger problem I mentioned . Imagine you go to your COMMUNITY for help and they tell you to get out and look else where because we dont have the time nor answer for you . peace out 🤣 That's not what one would hope for , but often times what you will get here if anything at all.
And yes , thats pretty much what you should be hearing . Its what we as a community should be willing to do , simply help each other. Since that doesn't seem to happen much , it would be reasonable to assume people like you would be way more willing to learn something else when it leads to a new form of income.
I don't think you understood my sarcasm. So I'll be direct.
Plenty of people give and receive help here.
The ones complaining about not getting help are usually doing one or more of these things:
- Not talking in active channels
- Not being patient
- Not giving enough information for somebody to help them
- Not willing to do basic research when directed to (usually because they need to understand basics to understand the help)
- Not understanding this is a server for Unreal development specifically
- Fighting against people trying to help them
I agree some people do receive help , but not everyone. Normally surface level questions will be answered but the minute it involves a bit of work or research your on your own. Plenty of questions go unanswered with out so much as an attempt of someone helping them. All of the above is again just part of an excuse that will have you overlook the issue. For example on 7/02 this question was asked #gameplay-ability-system message he still is unanswered and its a pretty easy thing to deal with. Its not just him. All you have to do is look. I have experienced exactly the same.
That's not an active channel... see my first entry on the list above
asking things in niche channels are going to be slow
also not every question is going to get answered and I don't think that's anybody's goal anyway
Yeah but hard question require thought and time, and active channels can scroll too fast for that. I've seen more basic questions shrugged off than hard ones TBH
This isn't a training center for UE.
Nobody is paying tuition or getting paid to be a professor.
It is 1 resource out of many for people trying to make things with UE.
If you ask a question and somebody who knows the answer sees it you will get an answer; but nobody is here to hunt down old questions.
We're just here to hang out an help the people who are on at that moment.
"Nobody is paying tuition or getting paid to be a professor." Not right now , but with a bounty , they could be and would have the motivation to try.
The only thing that will motivate people to answer questions is an internal drive to answer questions and help.
Nobody cares about "bounties". Look at all the people making unreasonably low offers in #hire-a-freelancer and #freelance-jobs.
Yeah but thats not the same. Thats people looking to hire. Bounty would be for questions that go unanswered in which the person can add a little incentive to there unanswered question to see if it changes the result. Manny could pretty much handle it all.
maybe saying 3Bounty throws people off , maybe it should be #UNAnswered
OK let me make this make sense for you:
- They're the same concept... paying somebody to do a 1 time thing
- Experienced devs that know the things you want to know cost $50 - $100+ per hour for their time
- Bounties won't be worth their time
- The only people who will help are the people who would help for free anyway
- Those people are already helping; if you aren't getting help it's one of the reasons I listed in my previous post
- Potential for future rewards kinda incentivises not helping, as you can wait for them to get desperate and then offer to 'help'
I'm not saying people will do that, but that's the game theory analysis of rewards I guess
How much money do students have left to post their homework as a bounty anyway?
You'd think that they'd insist their school do the teaching since they paid for those classes....
People with actual dev jobs know how to ask questions correctly and aren't having this issue 🙂
+1, there's something romantic about helping starving artists on their journey to hopefully create something great. These types don't tend to have too much disposable income (after asset purchases lol)
Otherwise you're essentially doing micro-contracting, but for a worse rate you could charge if you were being more professional.
Look I think you should just make a post for a tutor in #hire-a-freelancer if you want a tutor
just saying 🙂
I'm not after one! Well I should be but ya know. Gotta learn the hard way
hahah I meant generally, not you in specific
I think learning on your own leads to better mastery anyway... it just takes longer
Yeah knowing the solution is good, but having the knowledge to arrive at the solution is miles better!
Sometimes you get vague suggestions or answers, and they're the best because you have to do your own research still, while saving you time chasing lots of dead ends at the same time.
Bounty is just a solution asking for a problem for this Discord server.
It's easy to suggest "bounty system pl0x" ignoring the fact that someone here has to mediate the payment, keeping track of bounties, and other complications. This is Discord, not Stack Overflow.
At the end of the day, people have to accept that this is a chat, where they can request help.
If people are interested, happen to know the answer (or someone who does), feeling generous, etc, they'll help.
Otherwise, they're in the exact same position they were before asking, minus the time they spent for their keystrokes.
Just being able to search through the chat has been supremely helpful, for issues I've encountered. ¯_(ツ)_/¯
People like to ignore this :D
Yeah I know how it may feel sometimes, but then again truthfully its often because someone just doesnt have an answer for a particular problem. At least thats how it is for me whenever I see many of the things posted, either that or I wouldnt want to mislead people by accident if trying to help (since I am still somewhat newish to UE4 myself)
A best way to go about it, imo, is to lay out any questions you may have for an issue, and then in the meantime you try your best to research into fixing/learning something by yourself until someone responds (if they do, but you know what I mean)
Did anyone at least try though?
Mind if I post some links to advice on asking good questions here? I help a lot on a different server, and the people I tend to answer, and who tend to get answers in general, write concise, specific, well-written and to-the-point questions with well-written supplemental information, or have particularly interesting problems.
Considering how many times this thread got bumped, yeah
https://dontasktoask.com/
https://xyproblem.info/
https://codeblog.jonskeet.uk/2010/08/29/writing-the-perfect-question/
http://catb.org/~esr/faqs/smart-questions.html
I think this sums up this whole topic nicely. Maybe adding, you can try your question again here at different times when appropriate (not multi spamming)
Unreal Slackers is more like the first station you should visit if you need help. If no one has time or simply no one knows the answer, move to AsnwerHub and Forums. If still no one answers (could be that the question has no public answer or is really tricky), consider hiring someone via the Job-Board or similar.
99% of support questions can be answered via search. They are usually questions that have already been asked and answered. So always start there first, it's usually a lot quicker than waiting for voluntary helpers who might be sleeping.
Also, help channels often get drowned out by spammy/lazy and often pointless questions. I found that setting up a special help thread, that is only activated by clicking a emoji reaction role, that has it's own rule set, including asking people to search the server for answers first, greatly increased the quality of the help service by deterring fluff/junk and duplicate questions, so staff were able to concentrate on real issues. Our Odysee server has 20k users, so this was very helpful for streamlining support.
Another option that can help, is making support only available to active users. Often people just fly in selfishly to get help, then leave. They don't contribute to the community at all. These people are fine if you are a business selling a product, but if you're a voluntary community with limited resources, these people can degrade the overall service and as such are worth regulating.
with questions like "how do i install unreal engine?" flooding the server, it's not surprising if most questions get lost in the abyss
I would like to add that everyone here agrees this is a community, that means making an effort to get to know your fellow community members. People work together better when they share interests and know each other, that helps people invest their time into helping because its reciprocal much like people who dont only ask but also answer questions. If you are having trouble with channels perhaps try to get involved, befriend someone you can lean on and learn from, or even someone you feel like you can help more permanently. I think those sorts of relationships can help rather than treating this like a place just to get assistance. Some of my oldest friends are people Ive met through the Unreal Engine community 
I learned if you have a second account that gives a horrifically wrong answer somebody will correct them and give you the right answer 🤣 otherwise they would've never helped you.
🤣 🤣 @neat rain Manipulative as heck ! but literally one of the best most honest answers 👍 it would and has absolutely worked here before. Some people just love to be right when someone else is wrong lol they cant resist.
This is amazing and I'm glad I unmuted this discord and dug into the bottom of my list just to find this 🤣
Now imagine if you put that effort into just researching the issue yourself....
lol I remember why I muted this place now 🤣
because its super helpful!
good, it's nicer without the people who can't help themselves and just complain 🙂
That's called psychological warfare
and also a technique in the Art of War
Getting any kind of friendly help in UE Slackers : Read the Art of War by Sun Tzu 🤣
I actually have a dope ass rice-paper version of this book, maybe I'll break it out so I can make some progress in this disco!
nah, I just want you guys to know we don't care if you're not getting help (when you don't make any effort to get help and just complain)
Why are you assuming im complaining?
could've stopped your sentence after the 11th word
you could have stopped yours before starting though
because I can read your complaints... (That's what you've posted in this thread)
I didn’t complain about anything I just told people how to get help
yea, you're right. I'm out of here <@&213101288538374145> your discord is toxic, a time waste, and bad for Unreal users trying to adopt the platform. GG NO RE
if that's how you think it comes across
Ue4 dev try not to be obnoxious challenge (impossible)
bye you won't be missed
I'm just going to copy paste this, since some might deem discord message links sus
But to answer the title of this forum thread: Why is it so hard to get assistance on Unreal Slackers?
- Timezones: The people that might have an answer to your questions are sleeping/working/not available.
- Empty Channel: Your questions touches a topic or channel that isn't really used often and there aren't a lot of users who can help. And those who can might be busy in other channels.
- Poorly Formulated Questions: It takes a lot of energy to pull every single information out of the nose of someone who is refusing to provide all information they have about a bug, an issue, etc., upfront. But that also goes into the other direction:
- Too Time Consuming To Discuss: Since we all do this in our free time, not everyone has the time to read through a lengthy question with lots of specifics and then also discuss that questions and ultimately answer it. It might take an hour or more to help with such problems.
- Too Basic Questions: There is probably a few users here that simply won't engage in a question that was asked 4 times today already AND can be found with a simple google query. And that's fair, Discord for one is shit in keeping information searchable and pinned. And if you answer a question 50 times you grow tired and rather spend your time elsewhere.
- Too Specific Questions: A lot of users might not realize that their question is actually very specific and requires a lot of knowledge and time to solve, so no one has really tackled that yet. And the one person who has is either not available (see 1. and 2.) or doesn't exist yet. I have lots of specific Movement questions in #multiplayer and #gameplay-ability-system which I know most users have never touched and won't ever touch. I mostly post in addition to continue solving it myself. Just in case.
- Question Is Spammed Away: Discussions can spam questions away. Simply post again when the channel calmed down.
Also considering us your enemy while asking for help is obviously not going to help. I'm sure Dr. Obvious from Noshit University will agree on that one.
Nobody wants to help an absolute jerk.
I think its fine for non active users to ask for help.
Just as its fine for knowledgeable people to suggest googling it.
Most new gamedevs haven't learnt how to solve things themselves, so its a valuable lesson.
My dad always taught me to look up the answer.
I joined here to firstly keep myself motivated constantly to learn UE because im lazy by nature, and then also, once I am able to tackle larger projects, I have a group of people to consult for technical advice.
If you find it hard to get help, first look elsewhere as many others suggested.
My dad always taught me to look up the answer.
If you dont try on your own you will never develop yourself. Brain is like muscle 👍
Yeah, is also why i never post gere cause half the time i find the answer online