I've tried with Chrome and Edge and get the same results on both. My Edge is completely vanilla.
#fab
robust vector
Also, sometimes I get the not authorized message even when its still logged in., in addition to getting it because it logged me out.
robust vector
Happens consistently when I use the forum.
So, logged out every 40 or so seconds while making a thread.
You have to type it out, ctrl+C the whole thing, refresh, log in, refresh, hit the make new thread button, ctrl+V, then post.
If you are lucky, you will hit the post button before it logs you out again.
candid rivet
just out of the blue, if anyone's looking for asset pack ideas to make, i would like to see more handpainted environment stuff that's not medieval/fantasy. the quality of the alchemist's house pack or better. sci-fi/victorian/steampunk, whatever, i'd probably buy them all tbh
idle arch
@robust vector Log out, log back in, and let me know if it happens again
wooden falcon
BlackFang, have you tried logging in while in an In Private window?
sinful kelp
Just got some changes needed to updating an asset pack from .18 to .19
anyone know were P4 depot is located in the engine files?
also apparently my unreal 4.19 does not match the current dev build but i updated it and there are no pending updates left
so I'm a bit confused here ๐ค
lunar fractal
Just looked up my asset in the store and it now says Featured, would be nice to get a notification about that
Remember a email some time ago that also asked about a Creators Hub forum account, heard nothing about that either ๐
zealous ibex
Hng....I really wish I could use google authenticator for my marketplace 2FA codes ๐ข Having to log into my 2FA email with my 2FA password manager to get my Epic Games Login 2FA code takes so freaking long every time ๐ค
spare jacinth
Will making a marketplace plugin in blueprints instead of C++ affect the possible sales very much? I know some C++ but im not nearly good enough yet to make it in that.
wooden falcon
you'll probably sell more as a BP
blazing harbor
how does one get access to the creators hub section?
last mango
By selling assets on the MP
blazing harbor
yeah i thought so too but doesnt seem to be the only step... must be a step 2
robust vector
They have to manually mark your forum account, so just keep emailing them until they do
blazing harbor
i see.. figured something that simple would just be in their submission->publishing process.
robust vector
I didn't get access after selling for about a year and a half.
I didn't get anywhere through email so I changed my forum signature to a desperate plea to be allowed in the creators hub and eventually somebody who could fix it saw it.
blazing harbor
lol... efficient
lunar fractal
Where can I find the creator hub? Never got anything mentioned
wooden falcon
if you have a pack on the MP, just message marketplace-support@unrealengine.com and ask them to let you into the creator hub
it'll display as a sub-forum to the Marketplace forum
it's usually pretty empty, so you're not missing too much
lunar fractal
haha ok, thanks ๐
zealous ibex
@spare jacinth If you're planning on using Bluetility, be sure to include instructions on how to enable it/etc. Not sure how it'll affect sales though, as I've only created c++ plugins myself ^^
humble stag
Dear customers, please don't do this.
lunar fractal
Haha for real? ...
humble stag
Yeah, just got it.
lunar fractal
Well, all you can do is handle it polite and move on ๐
delicate dove
lol
humble stag
I did tell him politely that I need more then 40 minutes to respond, and explained why I sometimes need some time to respond. But yeah, this was a new record.
lunar fractal
Well done ๐
oak thistle
@humble stag Wondering how is it that it reads Posts: 0 on both? Could it be down to first forum post moderation check? In which case he may have posted a second time because his first didn't show up? Just guessing, not sure how that stuff works.
Or of course, he could just be nuts. ๐
lunar fractal
Hmm from a database perspective I would assume the post date is the create date not the approve date
humble stag
Ah, joke broken
lunar fractal
second wind
delicate dove
ahh there we go
humble stag
I was typing and eating atthe same time
delicate dove
see @humble stag now you are replying to Kamrann in less than 5 minutes on a sunday.
I think that guy is onto something you slacker :p
<_<
delicate dove
now its not funny anymore
lunar fractal
Haha worth the wait
humble stag
I was just going to say that the guy responded and was sorry apperently.
oak thistle
Well, at least he (presumably) didn't feel it necessary to also immediately trash your marketplace page.
Happened to me because I had the temerity to link to a video made from a demo project that wasn't included in my plugin, and then go on holiday and not respond to him over the weekend ๐
robust vector
Looks like this is going to be the first month my revenue has gone backwards in a long time
I just need to figure out what went wrong with March
idle arch
@robust vector How are the forum log outs?
wooden falcon
even after the sale BlackFang?
robust vector
I'm not noticing the forum logouts as often now, so I'me getting more 'not authorized' 'cannot complete task' etc. now. But at least I'm still logged in.
Sales are low all through march, before, during, and after the Spring sale.
I also had a bunch of chargeback fraud on the 1st this month, so that I started with -$200
I did 70% off during the Spring sale and was only making about the same as a normal day in February. It looks like too many people participate in the event sales now, and it drives the prices too low to be worth it. That and no way to sort through anything.
wooden falcon
๐ฆ
fleet garnet
ok, I'm not the only one with low sales this month
delicate dove
same
robust vector
My new stuff isn't selling well either, comparing to previous releases
delicate dove
thats because the marketplace submissions are going at full steam. where once there where only a few packages a week everything is going so fast now that you'd need to do a lot more self promotion.
with the forums still being as fubar as they have ever been since their update self promotion became even more important.
robust vector
I just don't know how to promote now. I can make all the forum threads I want and they barely get 20 views, with most of those probably being other sellers.
delicate dove
yea, fb posts/twitter not helping that much either.
i should hire a plane and let it fly over my town with a banner
robust vector
I mean, it seems like the only people using Twitter are other people trying to market there
robust vector
I'm definitely not using Twitter because I 'want' to
Its just an unorganized scrolling mess of garbage and ads
zealous ibex
Bummer ๐ฆ My sale(loss) is less bad than I expected, but yeah.....I guess it's always a thing after sales & I think I experienced a meh(-ish) sale period last year too
(I only had once asset this time last year though I think, and I believe sales did pick up a bit once I dropped the price by $5 (25%))
Also - random question....but how did the currently larger marketplace sellers handle scaling up? Any changes they'd recommend to make keeping track of bugs reported/features suggested/keeping on top of the comments on your assets/etc? Starting to have to keep track/on top of a lot more things now, making me feel like the old system I used of just checking my assets daily & using email (not even tags or tickets) may buckle if the workload increases ๐ค
I'm not saying I'm a large marketplace seller (and maybe I'll never be, but not everything is about size ๐ ), but as I have multiple assets waiting to go live (when sales pick back up)....I don't want my system to buckle & it causing me a huge nightmare ๐
robust vector
I only get a few support request per year, so I don't really know what I would do if I were getting more.
zealous ibex
Yeah - I've been in that camp for so long too ๐ But it's starting to pick up a bit for me (mainly with feature requests though....with the occasional bug report)
I wish the marketplace would have something like github issues built in....but it doesn't ๐
robust vector
I kinda thought if I worked hard and kept releasing products I would keep seeing revenue growth, even if it was slow, but there are too many unpredictable factors.
Really wish Epic would give us some analytics.
sinful kelp
Hmm getting a bit confused by the payout methods, lets say i made 150$ in February, but i made 300 in March. Will i get the 150 first or will i get everything after march?
lean venture
You will get 150 in April and 300 in May.
sinful kelp
Thanks
zealous ibex
Yep, you get paid 45 days after the month ends, as long as your amount of money you're "owed" by Epic is more than $100 (ie. after Epic takes their cut)
robust vector
Version notes are randomly disabled on one of my products...
If you aren't shaking your head saying 'Why though?...' you know its not Epic's marketplace
small umbra
I hope this is the right place to ask this, :: The stuff I just got from the market by Paragon, can I use that for a game myself or is that for training use, I'm lost on that
robust vector
"Epic Games has released $12,000,000 of content from Paragon, Epicโs high-end action MOBA, for free to all Unreal Engine 4 developers. The assets, built at a cost of over $12,000,000, encompasses 20 triple-A characters and over 1,500 environment components from Paragon.
All of this content is now available inside the Unreal Engine Marketplace. Download the Paragon packs for free and use them in your own UE4 projects, with no strings attached!"
small umbra
nice, you know that is scary, not use to someone just giving me something, but... it is a big help, and now with all the Paragon stuff, it's a real big help to me. wow
idle arch
Use for whatever you want, as long as it is in UE4.
@robust vector so log outs are stopped, that is step 1. I'm going to continue to look into the forums.
robust vector
Yep. I haven't noticed any in the last two days.
wooden falcon
they also fixed that pesky "sale" problem, because I haven't noticed any sales in days! ๐
just wish my last entry in my sales report wasn't a -1
oak thistle
What happened start of last week I wonder? My free plugin went from its steady 30 a day to 300-400, and is still way higher than usual.
Of course, my paid plugin has amassed 1 sale for the month ๐
lunar fractal
You levelled up ? ๐
oak thistle
Apparently!
tiny heron
Is it free? they added a free page to the navigation around the time of the paragon stuff
lots of eyeballs there
oak thistle
Ah, that'll be it. Thanks.
zealous ibex
And maybe increased usage of A. the marketplace & B. the free section due to the paragon assets? No clue, but the free section reasoning sounds pretty accurate ๐ค
I've sent multiple updates, but it's taking some time to actually go live ๐ค But I guess that makes sense when there's a ton of (Epic) people at GDC ๐
ebon leaf
Is there a way to change my epic games username?
idle arch
ebon leaf
I have tried a few times actually
idle arch
You should be able to change it once every 2 weeks.
idle arch
So when you look at that box, is it greyed out now?
If it is greyed out, you'll have to contact our support team at http://help.epicgames.com
If it is not greyed out, I would recommend trying a different browser.
ebon leaf
Well, I try to login. It asks me to use a 2-step. I get the email, put in my 2-step. Then it logs me out and I just can't login.
tested both on firefox and chrome
lunar fractal
Haha He-Who-Must-Not-Be-Named
idle arch
Then yea, you'll need to reach out to our CS team.
ebon leaf
@idle arch Is there an email address?
dense radish
Personally, I would think the free assets are going to increase MP sales very soon, and Im guessing sales went down because of the spring sale. I've been tied up for a couple week utilizing the things I purchased from the spring sale, so I would guess people are just working on stuff they bought.
dense radish
As a regular customer of the MP, I wait for the sales. ๐ The paragon assets are going to cause a lot of spur of the moment purchases as newcomers start getting more familiarized with the engine.
my paragon asset youtube tutorials are picking up views fast.
and its all very basic stuff, so I know they are all from newcomers.
zealous ibex
Cool, and I guess that may be true ๐ค
idle arch
@ebon leaf Your best bet is to put in the helpdesk ticket
ebon leaf
Tim, is there an email I can contact them at support helpdesk?
zealous ibex
๐ Literally everything related to Epic games has some relation to Fortnite now ๐
(Cool it's getting this many players though ๐ )
robust vector
Its just another game in a series of games that embody everything I hate about the modern gaming industry.
editions galore
idle arch
Some people like having options. ๐
robust vector
Wish I had the option of a finished UT4
wooden falcon
๐
They should have called it Unreal Tournament Infinite
so the acronym would have been UTI
zealous ibex
Nah, then the name's outline would look too much like the ATI trademark ๐
robust vector
Nah, its all just details of the central topic of Epic jumping on whatever is popular at the moment and leaving everything else to rot
UT4 to Marketplace to Paragon to Fortnite
idle arch
I can't speak to UT4 as it was before my time here. Marketplace we're very much not leaving alone, Paragon, while the game is closing, we are going to continue to provide assets for.
But, I am sorry you think we're flipfloppy
wooden falcon
well, I was making a urinary track infection joke ๐
idle arch
lol
I appreciate that ๐
But, we're always looking to improve interaction and engagement, so keep the feedback coming.
wooden falcon
did I see somewhere that Epic is working on a way to let sellers sign up for sales directly from the portal?
robust vector
I've been asking for that for a while, but I never saw a response from Epic about it
Was this somewhere on the forum?
wooden falcon
lemme go look
idle arch
Right now, submission is only through email for sales.
We're trying to get it into the portal, but it is not there yet.
wooden falcon
oh, it was under the todo list of the MP improvement and feedback thread: https://forums.unrealengine.com/unreal-engine/marketplace/31191-the-unreal-marketplace-improvement-and-feedback-thread
wooden falcon
yah, just noticed that, lol
robust vector
On the last page there is a request to be able to blacklist certain items, as in 'Don't bother showing this to me.'
wooden falcon
yes, I'd love that
robust vector
That's a feature I can get behind
Would certainly make browsing easier if I could just mark things that I will never be interested in to stay filtered out. Makes stuff I might actually want to buy easier to find.
limber dirge
hello, there is anyone here that got "stuff" on marketplace ? i need some help with the file structure, it drive me insane !
no ?
fast river
what do you mean?
robust vector
Best you can do is just follow the submission guidelines and then make any changes that the reviewer requests.
wooden falcon
what problem are you having with file structure?
steep tree
Whenever i try to get help from the Unreal Slacker community, no one ever wants to help me
modern perch
Firstly, nobody is obligated to help you, but secondly, Discord does have chat history, and as far as I can see it's not like people aren't answering your questions where they can;
https://snag.gy/Juapdv.jpg
(thirdly, what does this have to do with the marketplace?)
last mango
@steep tree Thats a little unnecessary mate.
If you have an issue you can approach an Mod, theres no need to have that attitude
Consider this your first warning.
fading garnet
Hey guys, is there a plugin available on the marketplace that enables auto-notification of the developper when the game crashes for a user? Seems like it would be quite handy instead of hoping that people report game-crashing bugs.
lean venture
Though I agree it could be technically helpful, I'm willing to bet that may easily be classified as malicious (privacy intrusion)
zealous ibex
@fading garnet Wouldn't you be looking for the Unreal Crash Report Client built into the engine?
I believe one can set up a web server with it, not 100% sure about notifications though
lone mountain
@fading garnet Yes
I am currently using Backtrace
it's in Beta, sadly my game never hard crashes, so it's kinda useless
I've been working with them on getting heartbeat implemented though
So it will catch stalls/freezes then hardcrash and send up whatever it can
It's based on the Unreal Reporter, so if someone doesn't want to send, they won't. But if they do, you get the report.
But yeah like @zealous ibex said, you could technically just set one up yourself
zealous ibex
Backtrace looks pretty awesome ๐ฎ
I started work on an bug reporting/feature suggesting/play testing platform/system too, but man does a heck of a lot go into building a good one of those, so all the more respect for the people at Backtrace ๐
pseudo sundial
So I just got an email saying I'm now locked out of my Epic Games account for 120 minutes, yet I haven't even tried to log in and never received a 2FA email... Take care of your accounts people!
zealous ibex
๐ฆ Heard there was some brute forcing going on to do with Fortnite....but bummer ๐ฆ
I guess they didn't manage to crack your password though? ๐ค ๐
pseudo sundial
yeah luckily, anytime it comes to an account with payment information, i take extra care of my passwords and try to strengthen them as much as i can
zealous ibex
Same here, and I love the fact we have 2FA as an extra layer of protection now โค
fading garnet
Thanks for the answers ! :)
After playing Subnautica for the first time this week end, I can say that it sure sounds like a good idea to have a centralized reporting platform for bugs and crashes.
The ability to leave feedback with an automatic screenshot, at the press of a button, is just genius.
zealous ibex
I had a basic system working like that, but stopped work on it to focus on other things....I may revisit it though ๐ค Sounds like a pretty interesting project
Good old days
delicate dove
lone mountain
https://giphy.com/gifs/rekt-get-HN7yFdZ978jok @delicate dove
delicate dove
lol
mighty yacht
Submitting VFX meshes without lightmap UVs. Outrageous!
delicate dove
this one is also funny
https://i.gyazo.com/1d5510078ee5858c11342a8c96fec293.png
sullen lion
meanwhile
lone mountain
STOP RIPPING PEOPLE OFF
delicate dove
https://i.gyazo.com/0ec00226342abdc96f66c6a1671cd9c4.jpg
https://i.gyazo.com/9ffcb66c8d795786c1efb810f2ec4cd1.png
with that logic the gun on the right is 1:1 the tanfoglio, and that means all guns on the marketplace are all a tanfoglio
crisp rapids
thief! get him!
lone mountain
I don't even know wtf a Calafur is
sullen lion
isn't there at least one game where placing an item shows a green preview?
delicate dove
not even the youtube copyright bot is this wrong
lone mountain
Oh, it's an e not u
mighty yacht
To be fair, I never knew about existence of Calcifer untill now
lone mountain
How do they even find this stuff though?
crisp rapids
Calcifer, calfafur
lone mountain
Like, are they taking pics and putting it through Google Image search?
I mean, if it had arms
Maybe I could see it
But it's a flame with eyes
And no arms
mighty yacht
lone mountain
Ah it is a Studio Ghibi
lol
They are out to get you @delicate dove all that shit talking, coming back to bite you in the fiery booty
hot hot hot
mighty yacht
But yeah.. almost exactly resembles is not quite accurate
delicate dove
ยฏ_(ใ)_/ยฏ
sullen lion
See now I could fix a comment (for the second time) in my plugin and resubmit it for approval, or I could resume not interacting with the marketplace
lone mountain
crisp rapids
next mission: rip off that frying pan
delicate dove
not to mention these people are trained
delicate dove
what the hell hehe
sullen lion
LUL try it
lone mountain
Fail - Resembles Too Much Like Victor Burgos - UE4 Dev
delicate dove
https://www.unrealengine.com/marketplace/interactive-lights-system
sorry, resembles pixar's lamp
mighty yacht
In case competence level of marketplace reviewers is that questionable, why not establish a system, where reviewer would seek clarification/ comments of submitter on dubious items, before declaring them not suitable ?
delicate dove
it states that it needs to be changed/fixed/removed before it can be accepted
mighty yacht
(๏พเฒฅ็เฒฅ๏ผ๏พ๏ปฟ โปโโป
crisp rapids
if the competence level of marketplace reviewers in question, the solution does not lie in giving more bureaucracy to the reviewers
of course, one could always put lightmap UVs on vfx meshes
but I don't know what you should do with calcifer's developmentally challenged genre-transcending distant cousin
odds are good any change you make will make it more like the ghibli version than less
delicate dove
wait "40: Assets are not easily reproduced: Fail/Pass" is actually on that chcklist? how the bleep does some of this stuff accepted if thats the case, did they get their marketplace team training completion card free with a pack of discounted butter?
robust vector
So that is still on the checklist?
delicate dove
yea
robust vector
I 'm just lost
mighty yacht
Speaking of it, I faintly remember that in early days of marketplace, they would not accept material graphs with custom material expressions. Is it still so ?
delicate dove
it has a parameter for different colors. worst case I'll make him blue or black or whatever
just hide it in a mat function XD they never noticed mine
nah they'll accept it, i see no reason why they wouldnt
mighty yacht
Calcifer thingy, however, is strange. No, somewhere in the offing, I can faintly understand the trace of logic, but you know, this kind of generalization leads nowhere. Just because someone did living flame before, it does not mean that all other living flames done, are copied from the first one.
delicate dove
"this rock looks somewhat like another rock on the marketplace, copyright and piracy detected"
lone mountain
They cracking down on IP because of the guns probably
So anything remote is going to get shut down
But what I don't get is...how did they even attribute it to that damn character
mighty yacht
Following this logic, for this asset, for example, lawers from Boeing should be already knocking on the door.
lone mountain
I watch a lot of anime
lone mountain
And I still wouldn't have caught that
sullen lion
Probably the reviewer's favorite anime
lone mountain
Could be
robust vector
I would like to know why they suddenly got a bug up their arse about gun copyright
We still never got a real answer to that
crisp rapids
I support the philosophy. It's the execution that is in disrepute.
mighty yacht
Were there actually any large copyright claims on the subject within the industry, that caused a precedent ?
robust vector
If anything the precedent is moving more the other direction, unless there was a case I am unaware of.
wooden falcon
well, to be fair, everytime you've shown that flame @delicate dove, someone invariably goes "looks like Howls Moving Castle"
of course, I don't even know wtf that is
and that side by side doesn't look that much alike, other than they're both a flame with eyes (which I'm sure has been done before Howls)
uh oh, see? https://img00.deviantart.net/9f29/i/2002/41/9/6/flame_eyes.jpg ๐
is it just me, or is this mesh's forefinger a bit large? https://cdn1.epicgames.com/ue/product/Screenshot/StoreImage_01-1920x1080-827077042ed33b93fdeabc8a6982919d.png
robust vector
Large for your pleasure
wheat jetty
๐ฆ
lean venture
@idle arch Would you like some feedback?
Occasionally I receive notifications on the forums, which can be both PMs and "visitor messages". Why is there even such a thing as a "visitor message"? Why don't some old notifications go away? Why do I get a "+1" notification whenever someone votes on a poll I made a year ago, which never seems to go away? Why is the search bar on the forums' front page still taking 20% of my monitor's height on its own? Why does the Marketplace have comments on each product's page but also on each seller's page?
To sum up: UX is a bulletproof science TODAY. Why doesn't anyone at Epic ever care about it? Can't the company afford at least a temporary consultant to help whatever elements it offers, related to user interaction, NOT suck?
After so much time, I learnt stating all these things (like others did before me) is most likely pointless, even though some are 5 minute changes (i.e. search bar improvement, 100% HTML/CSS), but this time I can't help it:
- I am forced to offer an e-mail for support.
- I run my own Discord server.
- I get DMs on Discord despite directing people at the public channels so everyone can learn and benefit from transparency.
But then:
- I get forum PMs with sticky notifications.
- I get "visitor messages" with sticky notifications.
- I get product comments with NO notification (I have to check them daily, manually)
And I only have 1 product. I can only imagine what others, with 10-20-whatever number of products, go through, just because Epic Games relies 110% on engineers and -10% on UX and web backend specialists.
robust vector
I love when I go check my notifications but there is nothing there and the notifications just go away on their own. Did I miss a pm? Who knows.
ebon leaf
Submit 3 updates for products on the day 4.19 drops...
2 get processed within days
the other one, which regularly outsells all 5 of my other products combined.... 2 weeks later and no word. GG epic
idle arch
Thanks for the feedback @lean venture. It is not pointless, I can promise you that.
As for your own Discord, you run it for the sake of what? I don't understand the tie in there.
As for the messages you get, can you clarify that for me? Are you saying sticky notifications and PMs come in the same email?
modern perch
a lot of marketplace vendors have their own Discord communities in order to provide customer support
the systems that Epic provide are somewhat lacking in that regard, the best tool available is a forum thread, which isn't exactly ideal
real dust
^
wooden falcon
yah, search in forums sucks
modern perch
I don't know what happened to search functionality, but it's totally fucked across the entirety of Epic's sites :/
documentation, forums, the works
case in point - go to documentation, search for 'inverse kinematics':
https://docs.unrealengine.com/en-us/Search-Results?search=inverse kinematics
the page you expect to be the top result is at the bottom of the page of results
the first result is completely irrelevant :/
idle arch
Ah, thanks.
So because of some functionality on the forums people have created their own places to support their items?
modern perch
it's not so much because of some functionality, but more because the forums aren't adequate
if you have a support thread, you're reliant on the customer being able to find it
when they do, you have to respond to individual posts in turn
whereas individual problems ideally want their own tickets or threads
real dust
Not to mention that most people don't really like to use the forums anymore, so the odds of people going to those threads in marginal
I think one major thing is to add notifications to comments on product pages
That's probably the easiest one
modern perch
to be honest, I think you need a discrete software solution if you really want to meet vendor needs
real dust
Because that ^
modern perch
and yeah, for the love of God, notifications when people comment on your product page already xD
idle arch
Sorry for the delay responding, I am writing notes
modern perch
no worries
idle arch
discrete software might be the fastest turn around for solutions - but let me explore some
wooden falcon
ugh, got excited to see something for yesterday on my sales report, just to see a big fat goose egg
guess I should just resign myself to only seeing sales during actual sales events ๐ฆ
lean venture
@idle arch Related to messages and notifications: I don't even get an e-mail. I log in on the forums daily, just like I check my product's page for comments daily. That's where I see the notification icon, even if there's nothing new. Other than that, "visitor messages" and PMs are just as useless as the e-mail I provided in my marketplace seller page for support and the thread for my product. All 4 "solutions" provided by the company are big fat zeros.
The reason I stated I run my own Discord is because I wanted it to be crystal clear that the 4 "solutions" above are such abominations in terms of customers' experiences, that 260+ members are currently active on it, with tens who join/leave periodically, while through the other 4, I received probably around 4-5 messages in over half a year as a seller. Note here that running a Discord server wasn't even an original idea. Before I became a Marketplace seller, I had been following @ebon leaf 's own Discord for months (also note that he also has his own ticket system in place, via FreshDesk; it's similar to Epic's old ZenDesk, except his actually solves problems).
The forum change was a total failure and I think it's about time someone inside the company grows a backbone and solves it (no one cares who's responsible for it), preferably sooner rather than later (I don't think I need to point out that this is the type of problem that not only doesn't go away in time, but is guaranteed to worsen every day).
Disclaimer: given the last time I was blunt, other readers felt the need to jump in and assume it was a personal conflict, I'd like to be clear that it isn't personal with anyone, least of all you. I'm just not the kind to beautify unpleasant truths for the sake of working out my fingers.
wooden falcon
@vernal swan Slager, one thing that would be a huge improvement (imo at least), would be better statistics
gumroad and itch.io both provide number of page views for a product
I'd love to be able to see if being Featured actually results in page views
oops
sorry wrong tim
@idle arch
lunar fractal
How do you know you got featured?
modern perch
@lean venture - as far as I'm aware the forum change was necessary due to security vulnerabilities in the old one that were exploited
I won't argue that the transition wasn't a complete bodge though
about as smooth as a toboggan ride down Kilimanjaro
wooden falcon
everyone is pretty much featured during a period now...they send every mp seller an email requesting the pack to be featured, and then during a particular week or two week period, you get randomly "featured" to users visiting the Marketplace...your pack will show up in the Featured section for 30 minutes (to that user)
but it's random per user, so while your pack may be featured to one user when they visit, another user visiting at the same time might not see it
you know your in the pool for featured though by looking at your pack on the MP...it will have a Featured tag
it hasn't resulted in any sales for me, as far as I can tell
I'd love to see if it even results in any page activity
ebon leaf
I've not bothered opting in and sales have been consistent with the usual
zealous ibex
@sly wyvern Congrats on your Firebase Database plugin release in the Marketplace ๐
lean venture
@modern perch I'm only mad about the front-end. This was a huge opportunity for improvement, yet they let it slip between their fingers. A little CSS here and there can go very far. Once the new CMS was in place, the rest was pure UX design. Nice comparisson ^^ lmao
sly wyvern
@zealous ibex thank you! ๐
Realtime Database Firebase for all platforms released on Unreal Marketplace! ๐ค https://www.unrealengine.com/marketplace/realtime-database-firebase
robust vector
In regards to featuring, you certainly don't get that noticeable boost in sales you used to. Too many people in the feature pool I guess. Wish there was something that could be done that was still fair, but didn't make it almost pointless.
So, a long time ago in a galaxy far far away we were being told that Epic was spending months upon months training legions of reviewers. I haven't had this problem personally (at least not recently), but why are so many sellers still seeing things like reviewers wanting lightmap UVs on particle meshes?
Also, whatever 'visitor messages' are, they need to go away. That's just trapping customers into sending me messages I will never see.
robust vector
Finally had an update process today though, so that's good.
wooden falcon
what are visitor messages?
zealous ibex
Got an update through here - I believe that's the last one for me ๐
lean venture
@wooden falcon You know how you can check someone's forum profile and see their activity? Their latest threads, replies etc.? Someone thought it would be smart to add people the option to also leave messages there.
robust vector
So if you make your own discord for support and stuff, people will actually join it?
I guess that's something I should look into.
pseudo sundial
yeah i have 207 members in my support discord. it helps especially when other members can answer questions for you once they understand
robust vector
Oh good, just noticed that my assets aren't on sale, despite having confirmation that they should be
Oh, tried to make a thread, but my action cannot be completed.
Wonderful
robust vector
Regardless of what time zones sales are in (which I had presumed were in US Eastern) there should not have been a day between them.
zealous ibex
๐ฎ That's insane @pseudo sundial ๐ฎ I knew there'd probably be some ineterest, but literally hundreds is pretty insane ๐ฎ ๐
lean venture
@zealous ibex Given how easy it is to feel "connected" in today's world, people would rather have live (or almost live) conversations rather than waiting for days for replies. Discord allows for full transparency. Everyone knows a question has been asked and answered (or not). If forums are the FIAT currencies of technical support and conversations, then Discord is the BTC of those. Also @idle arch because Epic may learn something from this, in my opinion.
supple moon
epic staff used to give live, semi official support here pretty regularly but people kept badgering them so they stopped
atleast thats afaik
last mango
We try to encourage people NOT to @ Epic Staff unless absolutely necessary.
lean venture
They stopped because people here didn't know what diplomacy meant and the staff started feeling offended for the wrong reasons. It's not the current Epic staff's fault for whatever their predecessors fucked up, but it's certainly their responsibility to unfuck it, objectively, without personal feelings towards anything and/or anyone.
supple moon
well it depends, I don't think discord chat is a part of their job description, they were just doing it because they chose to. again afaik. So they as individuals would decide if they want to deal with people here who literally complain about exactly the same thing every day without any self reflection at all.
last mango
They are here of their own account and can leave at any time for any reason. People here should not feel owed anything by Epic Staff in this Server.
lean venture
Discord chat, no, agreed. But public relations, yes. Marketplace bugs, yes, regardless of where they're reported. Forum issues, again, yes etc.
modern perch
most of the Epic folks in here are developers, not PR or Marketplace people
(nor web team)
lean venture
I only speak for myself here: I don't feel the Epic staff owes me anything just because they're on Discord. I do, however, feel like they owe me a certain amount of support and features for taking 30% of my revenue.
Tim is on the PR side, though. I found him on LinkedIn a few days ago. I won't feel bad for pinging him anymore because of that.
So was Steph, so is Amanda, both being extremely helpful, when I needed them. Their collegues, though, don't really deliver on anything, from support to features to bug solving and more.
modern perch
Marketplace community people don't seem to last long, I presume largely because of the constant badgering and their inability to actually do anything
lean venture
But nobody here knows who's on the web or support teams, do they? And if they did, what's the point? They'd just redirect everyone to Amanda and Tim because "they're not getting paid for this shit"
ebon leaf
Anyone have a good and free rocks pack?
robust vector
Do we have 100% confirmation there even is a dedicated web support team?
delicate dove
"if the Fortnite Team would submit Fortnite to the marketplace team they would decline it because they only test on ES2"
idle arch
So, let me start out @lean venture by saying I drive a Fiat.
idle arch
lol
lean venture
But power to you if you are โ
idle arch
Not even a little
Lets have some real talk though
Amanda and I serve a role that is focused on the Community as a whole. We are the megaphones and advocates. We share and explain, fight and express what we hear from the Community. We're in a unique place because our community is so broad. We work directly with Marketplace Sellers, buyers, we work with start up developers, hobby developers, and up. So the folks in here are a cross section of all of the community.
We are not focused on just 1 group, we have to split our time between all groups.
If you feel like we've ignored you, or are not listening, I can tell you, we read everything that is said. We ask questions, we follow up. Some times we need to follow up with the person who said it, and we may do that through a PM, email or otherwise. So the results of a conversation that happens in public may be resolved in private.
My thought processes on this role are pretty straight forward and simple
A game does not make the community, the community makes the game.
Replace Game with Engine, Marketplace etc.
I am going to make mistakes, I am going to do something wrong, we are all going to. But, I will own those mistakes, and I will fix them.
What I ask from you is understanding that those mistakes are going to happen. But we're not doing anything malicious.
Be Civil. Be civil to me, be civil to our development community, Epic Employees, each other. Be civil. Vinegar will not go far.
lean venture
Everything that I've said so far isn't about me, though. I've just had a couple of days where I got frustrated with a lot of the interaction with Epic Games (as a whole) and wrote things that many people share here and there, except I did it in a slightly blunter and more organized way.
idle arch
I am not saying that directly to you Vlad.
lean venture
Agreed with civility (I hope I'm not mistaken the English for it), but I doubt whatever I said (or others did, in the last few months) counts as the opposite.
idle arch
Nope you're good. ๐
lean venture
There are going to be people who will be happy with the corporate replies and others who will take them as fillers and nothing more.
That's unavoidable
idle arch
Yep! And they are not wrong for being upset
BUT, I ask that they understand that it is not corporate replies, no one is feeding me or Amanda our responses.
This is a give and take relationship.
Working together, as opposed to against each other won't take anyone anywhere.
lean venture
I'd like you to know something that took place around half a year ago: after being for months in the submission process, someone here asked me if I mentioned all the Epic staff. Realizing I hadn't and nobody ever does, I did exactly that. The reply was a literal facepalm emoji from one of your colleagues. I don't remember saying anything afterwards, but that was enough to spark anger is many other sellers who had been around for ages and had seen almost nothing happening.
Working together, as opposed to against each other won't take anyone anywhere. - This is exactly what I'd like.
So let's take it one step further. In the last 2-3 days, I have expressed my frustrations and concerns. What would you like me to do next, to help you?
I don't expect a reply right now, to be clear.
Just stating my interest.
ebon leaf
That facepalm tho lolz
idle arch
Well, lets talk about it.
After your concerns over the forums a and emails, seller page etc.
I was on an hour long meeting with folk to discuss it
(And other forum/website issues, to be clear)
Teams are marching forward to try and find some solutions, and resolutions to some of those issues.
We did (Just so everyone knows) fix the Lockout issues people were facing with account compromise. That should not happen any more
ebon leaf
I've only been half-reading the discussions the last few days - I used to get involved in these discussions heavily, but I've heard so much "WE WILL DO THIS TO FIX IT" from both epic staff and angry sellers alike that I am really jaded about it all now, and just do things for myself. However, I feel it is worth noting we've been told "we are listening to what you say, and have had a meeting about it" and so on multiple times. I'm not arguing that you shouldn't let us know that - just that it might fall on some deaf ears here.
idle arch
You are completely right @ebon leaf.
lean venture
Same concern here about the deaf ears, just noting.
idle arch
So one thing I will never do is promise you something I know I, or our team cannot deliver.
lean venture
How about 1 minor change, as a sign of good faith from the company? There's literally a consensus that the search bar's position is stupid, for many objective reasons, mainly because it takes up 20% of the screen height. For the web designer who designed the forum, this is a 5-minute change.
ebon leaf
MIght I ask what happened to all the improvements tha twere coming? About a year ago a heap of us got a private call from... I don't even remember who know. The person in charge of the marketplace UX/UI redesign and that, showing of fa heap of indev changes that were "coming soon" to the marketplace... all we've gotten is one or two absolutely minor changes. The staff member had a pretty well developed mockup, at least, of it all, with message notifications, seller-centric storefronts, etc.
spelling... eh. Watching three monitors at once ๐ Apologies
lean venture
And please don't forget about my question regarding what I can do to contribute. Public, private, today, tomorrow, any reply would be cool.
idle arch
I appreciate it Vlad.
Let me answer gift first
I don't know who that person was, what was promised, or what was or was not provided.
So, I cannot speak to that.
Vlad. I cannot promise you that change. Not because I don't want to, but because our teams are working on other projects right now and I cannot ask someone to break off from what they are doing to make a change like that, 5 minutes or otherwise.
HOWEVER
What I can do, is I can look into it and find out when something like that could be fit in, and get back to you there.
In fact, I am going to do that right now.
Oh
Vlad, also, I don't know whose LinkedIN profile you found, but I am not in PR.
idle arch
What part of that says PR? lol
lean venture
I may have mistaken the PR part, but still
You can't say it's not even remotely related
idle arch
PR !=Community Management
lean venture
Then... Community Management = ?
idle arch
(I see that you may have pulled PR from my time in the Navy as a PR3 (Which stands for Parachute Rigger)
= Community Management
lean venture
I hadn't even noticed that
idle arch
Community Management is the day to day engagement, interaction and relationships with people already within our Ecosystem
PR would be dealing with Advertisement agencies, news outlets, media agencies etc.
Marketing deals with user acquisition and sharing our brand messaging.
ebon leaf
@idle arch I'm gonna check out on the convo again because I have to omany other discords pinging off at once haha... but the one suggestion I have is that maybe it might be beneficial for Epic to open some sort of communication with sellers as a whole on a somewhat regular basis - something like a monthly mailing list you guys can touch base with us with "this is what we have been doing with the MP and this is what we are attempting to do in the future" or something that sellers can opt-in to or something. That said - that would rely on changes and improvements being in process. No point if things are just going to continue as they are without change lol
lean venture
I just thought:
- Community = a web of public, interpersonal relationships
Therefore: - Community Management = the interest in administering said relationships towards achieving common goals and overall growth
But these are mostly just semantics in my head. As a non-native English speaker, meh...
idle arch
So, I am working on something very much like that @ebon leaf
lean venture
+1 to that request.
shadow inlet
Our plan is to do something like that with the results of the survey. We're still waiting on the results from some territories (those had to be localized and all), but then we'll be building a "next steps" and plan to keep you all posted more regularly as those developments come through.
ebon leaf
Sounds good ๐ Should help us all feel a little more connected to it all.
shadow inlet
That's the goal!
lean venture
I'd like to add another note here (and I can't tell if I'm being subjective here): it's a known fact that the Marketplace itself lacks some tool to aid in discovery (I've seen people complain about various types of filters etc.), but ever since the forum change, it's also looking as if the forums have become at least as problematic. I say this because I find it harder to find information using today's forums, everything is bloated and filled with useless bits of information which do nothing but distract from threads and replies.
i.e. the ability to add likes
idle arch
The survey is what will help us drive those things @lean venture
lean venture
Sorry, are you talking about those 2 from a while ago?
idle arch
Within the past month or so?
lean venture
More than a month, I think...? But yes. I don't remember others.
I don't remember much from those either so I'll just take your word for it that it included forum-related stuff.
idle arch
One of the first things they asked me with when I started was diving into the forums.
We have plans for things like discoverability, but we need to shore up that a bit first.
On that same note
the Search bar: I've looked at the way the forum software is setup, and it looks like it can only live in specific locations without diving into the HTML of things and that is beyond my comfort level of doing.
worn oyster
@sly wyvern is it like integration of firebase SDK?
lean venture
I don't even know what to reply. Was writing something, then realized how futile it was and gave up. Should've bothered to look at the page source instead of just assuming it had some neat CSS annexed to it.
sly wyvern
@worn oyster currently only Realtime Database and Authentication because Cloud Firestore is in beta and under heavy development. For mobile it is a Firebase SDK implementation, but for other platforms we made our custom implementation because Firebase doesn't provide SDK for PC or consoles. We did it on our own ๐ Please note this plugin works for ALL PLATFORMS, not only mobile ๐
idle arch
Where should the search bar live?
lean venture
@idle arch How about instead of this:
We have something like this:
Where you can imagine "New Topics" as a button next to "Forums" which I didn't add because this is a 5-minute mock-up in Paint
But:
- Nobody ever uses the RSS feed, as far as I know.
- Forum description: just plain wtf
- 3 x "Forum" text: 3 x WTF
- "Home" button right under "Forum" button linked to the literal home page: dafaq
Oh yea, and the vertical white spaces that I've removed... Those are just.. speechless... Sometimes white spaces are required for proper UX design, but this time... No, not even close to it.
idle arch
And just so I understand, this will improve the forums functionality
I need to have the meat for the conversation
lean venture
At the very least, it will look more professional and not amateurish.
- CryEngine: https://forum.cryengine.com/
- Tesla: https://forums.tesla.com/forum/general (ignore the "Register/Login" section; not relevant, given the UE global header)
- Star Citizen: https://robertsspaceindustries.com/spectrum/community/SC (this one looks busy at first, but if you focus on the middle section with sub-forums and ignore the "Chat Lobbies" section to the right and the account-related section to the left, it's clean)
Strictly technically speaking, these aren't the kind of changes that I would make to improve functionality. These are just the minor changes that I would start with, for the sake of new users and the eyes of older users. If you would like me to compile a list of the deeper changes I'd make, with the "why's" and an Illustrator mock-up, I would.
idle arch
Interesting that you picked RSI boards, I've always found their boards a bit... overwhelming
lean venture
As a whole, I agree
I think if you disregard the fact that they intentionally overwhelm you with different types of information in one place and focus on individual sections of their websites, rather than on it as a whole, there's simplicity in it
Can't argue against CryEngine, though, can you?
Maybe some contract clause forbids you to publicly state theirs are cleaner than UE's (just speculating here), but still..
lean venture
Not sure which part
idle arch
"Maybe some contract clause forbids you to publicly state theirs are cleaner than UE's (just speculating here), but still.."
We are not robots
lean venture
I've seen screwed up things in contracts in my country
shadow inlet
Their forums are gorgeous
idle arch
Ahh
lean venture
Let's just say I wouldn't be surprised
idle arch
BAM Amanda with the drop
shadow inlet
๐ค
idle arch
If we were on voice chat, she would've dropped the mic.
(Which, I think is attached to her laptop causing far bigger problems)
shadow inlet
One note - if we keep on about forums, we should move this chat
As this is the marketplace chat
lean venture
I got carried away
wooden falcon
but isn't it a valid question about improving the Marketplace forums? ๐
I've never understood the off-topic fanaticism in Discord...it gets to the point where if you ask "Hey, I have a question on whether I can ask this question in this channel?" and someone answers back "That question is off-topic to this channel, please refer to the Asking-Questions channel"
shadow inlet
ha fair - it was more that if we were getting into a deep discussion about it, it seemed to make sense to move
ยฏ_(ใ)_/ยฏ
harsh coral
it's kind of a conversation killer
pointing out there's a more appropriate channel in the middle of a convo requires finesse
delicate dove
Nick isnt here else I'd tell him to set up a "ue4 complaints" channel hehe.
though that would probably go south real fast real soon.
lone mountain
Fortnite or Bust
delicate dove
fraudulent purchase email.
and only on one package, its sometimes so odd.
if I was someone with a a creditcard i wouldnt buy one thing, id buy all of it.
I wonder if they think it wouldnt be noticed, or if its a fooker that purchased it and just wanted a refund of the money.
robust vector
If the community is public, then Community Management = PR to us folks
To be fair, the forum doesn't literally sear my retinas and give me headaches like it did when it first came out, but all the tweaks have been relatively minor and its still ugly and barely usable.
Ooh, got a new one.
"Error fetching quote. Please try again."
So, apparently sales are scheduled in UTC, but for some reason end an hour early due to a bug with day light savings.
Does that sound wrong to anyone else?
flat pollen
the finesse to switch a discussion to a new channel is to link to the channel -> #ue4-general
robust vector
I don't support fascism of any form, and that includes topic-nazis
pseudo sundial
yeah sale setup is kind of confusing. when i set up my sale before, i thought it was going to go until midnight of the end date, but it actually ended on midnight of the day before. it would be nice to be able to schedule it with more granularity, like start at this date at this hour based on a timezone of my choosing and end it the same way.
robust vector
I'm going to start specifying 12:00 am of XX/XX/XXXX to 11:59 pm of XX/XX/XXXX just to make it extra clear
zealous ibex
Add the time zone ๐
I believe I tend to specify the time zone...lemme check, had a pretty good experience so far....but I will admit I'm not generally around to check when they start as mostly I use times in EST AKA when I'm asleep ๐
robust vector
Woo. Had another update process today.
idle arch
@robust vector I understand why you would feel that way, but we have PR folks and Community Management folks, different people, serving different roles.
robust vector
I'm just saying that us non-community relations folks aren't going to be familiar with the difference.
flat pollen
Community Managers are the best though
wooden falcon
is it anything like community organizer? ๐
lone mountain
Since @idle arch & @shadow inlet Hang out here the most ๐ https://forums.unrealengine.com/community/community-content-tools-and-tutorials/41043-advanced-sessions-plugin
Any update on having one engineer come off Fornite: BR for a day or two to fix OSS & Steam issues?
I know y'all don't publish to Steam so it's not a Pri 1, but 99% of Epic's clients do ๐
idle arch
is looking
shadow inlet
If you tag us, weโll come to any channel. :P
But we can bring it up.
idle arch
lol
lone mountain
Much appreciated. But I thought it was brought up last year when I pinged you via Twitter and here probably ๐ญ
It's cool though. I'll keep reminding every 6 months for the greater good ๐
shadow inlet
Doesnโt mean Iโm always successful or theyโll reallocate priorities, but we can try.
Definitely feel free to keep pestering.
lone mountain
Oh @idle arch I almost forgot, but any status on the whole X+ Forward for UE4 thing on the Marketplace? (this is actual on topic here ๐ ) I mean, I know it might seem like nothing important, but the amount of Unity->UE4 ports is crazy on the Art side, and it's easy mode because MP reviewers don't care. But as a customer buying assets, it's a shame... it creates a lot of work on our end to export/reimport after rotating them the correct way.
idle arch
Thanks for bringing that back up @lone mountain
lone mountain
SO basically, no one is going to do Art assets for UE4 then to Unity, because why would they. Easy money and ezmode to just do Unity->UE4. Also, scale should be a factor... some of those Synty Studio things...lol
idle arch
I spoke to some teams about it actually and one of our Evangelists.
The ultimate decision was that it would not become a requirement for seller items.
idle arch
Sorry I didn't get back to you - GDC happened and, well explosion
lone mountain
Nah, it's cool.
idle arch
It is not really a money vs customers thing at all.
lone mountain
It's really not a bother for those artists. But it is a bother for those buying the assets.
Basically you are allowing them to put an unneeded burden on the customers
Versus on the sellers
Because they might not sell on the MP if they are told they need to do one extra step
idle arch
Er
lone mountain
(this is just my quick observation on the matter, however wrong it could be)
^ and it's probably wrong ๐
idle arch
Sorry let me figure something out here really quickly. ๐ Help me understand this just a bit
Nevermind, I'm tired, its all good.
At any rate. We did that survey, and if a lot of buyers say that X+ is a burden, then it is something I can bring up again.
idle arch
It was sent out before my time, but I imagine it was sent to email, I am not 100% sure
I've got to put my kiddo to bed.
lone mountain
@idle arch ^ Maybe easier to understand my reasoning, although the Maya Y+ to X+ depends on Maya settings, but the output is all that matters ๐
No clue why I can't see that on forums. assuming cache isn't updating. /shrug
idle arch
Like I said @lone mountain, if the survey results come back and that is a big ask then we'll look into it.
flat pollen
so start your campaign then
I get what you're saying and think we should expect basic quality control on the marketplace
lone mountain
Meh, if I only get one thing this year. I would hope that they would actually attempt to fix their OSS/Steam stuff first ๐
But seeing how we've been waiting 3 years for that, I've lost hope.
Epic has no need to use its own MP, low pri. Epic has no need for Steam. Low Pri.
Anything Fortnite: BR related, Super High Pri.
It's cool though, I had hoped that with all that money ($100 MILLION a month) from Fortnite, more staff could get acquired and more dedicated outside of Fortnite. Oh well.
last mango
Dude we get it, he will do what he can lol
lone mountain
I know ๐
idle arch
Part of working together is a level of understanding
I understand your want to impact change, I need you to understand I will do what is within my power to do.
lone mountain
Totally agree
idle arch
But, not every request will see the light of execution, and does it suck from a personal perspective? Yes. But there are only so many man hours in a day, and so many resources that can be put towards a project or goal.
One of the first things I found out when I joined the games industry is everything is data driven
lone mountain
Aye
idle arch
One thing I will tell you is I will never commit to you that I will look into something, and not look into it (barring me forgetting or being really busy), so as I mentioned hold me to your requests.
We're all family now!
That is just gross with out the gif
lone mountain
๐
oak whale
@idle arch Got a question - What is the status on the UE4 forums getting some love? They are really slow to load.
Oh doh I asked in the wrong section
robust vector
A million a month? No wonder they shut down paragon.
robust vector
Well, I guess this is the games industry gamers deserve if they're willing to throw their money at Fortnite.
crisp rapids
better BR and cosmetics than STW and pinatas?
robust vector
Core gameplay looks fine but its rife with passes, loots, editions, and microtransactions. But, if the consumer is willing to go along with the pentuple dipping, then they get what they get.
ebon leaf
yo
idle arch
Everyone likes what they like, does not make it bad just because some may not like it.
When I worked on RiME, I got a lot of people bashing it due to lack of combat
The beauty of gaming is there is something out there for everyone, and if not, you can make it. ๐
robust vector
I don't think there are many people who would say they like microtransactions and loot boxes. Just plenty of people that tolerate it.
idle arch
@oak whale I am working on the forums
I don't mind MTX at all
I grew up playing MMORPGs, so paying a monthly fee was no big deal to me
Even beyond just the regular game purchase.
robust vector
๐คท There's not a lot coming out these days that interests me. Maybe I'm erroneously blaming newschool monetization for that.
@idle arch Would it be possible to get a write up or video on how paragon hair is done? When I open it up, basically every cloth setting has been changed from the default, so its difficult to pin down which number is the key to hair that doesn't fly across the map as soon as the character moves.
oak whale
@idle arch Thanks for the info on the forums. Good to know that they are getting some love ๐
robust vector
All things considered, lets not lose sight of what is really important.
Buy my products.
idle arch
I can ask Blackfang.
robust vector
Thanks
lean venture
@idle arch World of Warcraft among them?
supple moon
who honestly didn't play world of warcraft in its prime ๐
lone mountain
Vanilla to BC
idle arch
I started with UO and played every mainstream MMO since.
My son is named after my character in Dark Age of Camelot.
I don't tend to play WoW for more then a month at a time after an Xpac comes out. Its lost my interest once 40m raids went away.
lean venture
You have my complete respect, sir, for having the strength to do that.
supple moon
legolas
harsh coral
that one isn't that bad
worthy pawn
probably a false positive but it looks like the demo on this marketplace item has a trojan?
idle arch
Thanks for letting us know @worthy pawn
idle arch
@worthy pawn We had someone test it, and we were not able to produce the same message. If someone else sees it also we'll dive a bit deeper with our security folks.
worthy pawn
just ran some more tests in case it was a local issue. fortunately same results with WD triggering an alert regardless of unpacking with explorer / winRar / winZip. uploaded .exe to virustotal.com and it's fine. just WD acting up i guess
idle arch
@worthy pawn I think we've isolated it to the file share system they are using, we're reaching out and asking them to host it differently.
Thanks again for bringing this up!
worthy pawn
np Tim, thanks for following up
idle arch
Of course.
lone mountain
Any chance you can check out why my topic on the forums is "hidden"? https://forums.unrealengine.com/unreal-engine/feedback-for-epic/1452658-x-positive-art-assets-please-make-it-mandatory-on-all-marketplace
Can't find it publicly without the link
@idle arch
idle arch
Its not showing hidden to me
I don't see it in the list tho, you're right,
And I am not logged into my account - so weird.
zealous ibex
Can confirm the same issue can be observed here (just for the record - I am logged in here, so I don't really think it's account related. But on another note, random logouts are pretty common, mainly when switching "subdomain" (eg. forums -> publish/etc.))
robust vector
Any chance we can start over with new forum software? Probably easier than fixing this one.
robust vector
Since its not going to be a requirement to orient and scale your meshes correctly I guess I'm going to just advertise those as features on my products.
north stirrup
๐คฆ
idle arch
lol
I won't say I disagree with you Blackfang
But, I will say that is a very big challenge
robust vector
No point in making WIP threads on the forums anymore, so I just post screen captures here.
hasty nexus
nice job
lone mountain
rofl
Last page. I smell a conspiracy
๐
But that's funny though
But yeah, if anyone orients their Art Assets X+, please mark that as a Feature
At the very least, maybe we can get a trend going if we can't get Epic to step in
Maybe even get everyone to boycott non-X+ Orient Art
Community MP Curators
But anyway, I fixed that bug, by simply replying
robust vector
When a forum can't even put the threads in order correctly, can we really consider it a functioning forum?
robust vector
"Unable to contact server. Please try again.
If this error continues please contact the site administrator."
Get this every other time I try to go to the next page of a thread.
robust vector
Threads about people not trusting the marketplace because of the poor quality control are getting more common
oak fiber
Because the quality control of the marketplace is poor and common
zealous ibex
๐ฆ
robust vector
I've compiled a list of products that I think have excellent quality.
It turns out some of them are even on sale right now.
robust vector
I'd love to be able to talk to some people who worked on animating paragon characters about the face rigging.
I think maybe the eye bones aren't intended to rotate? The eyelid bones are attached directly to them so maybe they are just meant to be used to attach the eye meshes to.
Trying to use paragon content as research for an upcoming character pack.
idle arch
If I recall from Thursday, there was no facial animation done for the Paragon characters.
robust vector
Was facial stuff planned at some point and dropped or is it just standard practice at Epic to go ahead and rig the face?
robust vector
I grossed over $300,000 from the marketplace in March. That's a new high for me.
April Fools.
I am the fool.
Maybe someday I'll get 1/100 of that.
idle arch
lol
delicate dove
<_< when I need to set a new pack I want to sell to be at least 4.17 since a bug in 4.16 makes vertex stuff in the shader not work on mobile.
delicate dove
robust vector
Anyone encounter any bugs with normals in 4.19?
Stuff ain't looking right
Also the reimport isn't showing the import options dialog
idle arch
Morning
robust vector
Yeah, everything looks right when I import in 4.16. Normals are busted in 4.19
Perhaps this is a highly elaborate prank by an engine dev, somehow predicting I would start trying to switch to 4.19 on April the 1st...
Truly ingenious. The sampler in the material did not automatically set itself to 'normal' sampler type
idle arch
Black, where are you from? Or are you just a super early riser?
real dust
Lots of healthy lifestyles here
empty violet
@robust vector i managed to upgrade my 4.17 project to .19 last night and cleaned up some code today
robust vector
Any major problems?
empty violet
not compared when i upgrade from 4.16 to 4.17
robust vector
Yeah, that one was a pain if I remember right
empty violet
some of the assets i've bought in the past haven't been upgraded to 4.19, not sure if it is a big issue
robust vector
I still have updates processing
last mango
@delicate dove Im so glad i stopped doing MP stuff. The amount of people i had emailing me asking to help them make a game was rediculous.
flat pollen
it's like asking a grocery store to help you bake a cake you plan to make with the ingredients you bought fro mthem
robust vector
Just got auto-logged out while making a product submission
Really wish I were allowed to stay logged in for a few minutes
ok, now my pc appears to be a new device....
2 in submission now, Epic. Looks like I'm making them faster than you're reviewing ๐
wooden falcon
nice BlackFang
robust vector
My shot composition is a little lazy tbh. Not obeying that rule of thirds.
I used fast food color borders to make customers hungry for giving me their money though. Hopefully that helps.
wooden falcon
very Black Panther look to it
oh, super cool...I had a 4.4 or so starts out of 5 ratings on my rock pack before today
now it's 5 starts out of 5 ratings ๐ someone changed their mind
don't think I've ever seen that
wooden falcon
I mean, I wasn't even mad about the original rating (it was probably a 2 stars to pull it down like that), but this is nice
still no comments though :/
and a sale yesterday? what is this witchcraft...probably be a -1 by tomorrow
robust vector
Its all witchcraft
We just don't have access to the necessary analytics to demystify it.
Paint Tool Sai won't let you buy if you use Gmail
๐ฆ
oak whale
@idle arch Hey not sure if this is the right place. But there looks to be a problem with the email verification system. https://forums.unrealengine.com/community/general-discussion/1363746-email-verification-not-working
leaden root
Do you get access to the marketplace seller forum once you sign up as a seller or once you release an asset?
lunar fractal
Can confirm, sent email 4 days ago and got access now ๐
leaden root
Damn
wooden falcon
morning!
quick geyser
Lovely people, do you know some good 3rd person game mode from the marketplace?
robust vector
New hotness for y'all to buy https://www.unrealengine.com/marketplace/scifi-destroyer-xander-powerful-mechanoid-trooper
robust vector
@modern perch I accidentally posted a thread in the creators hub that belongs in the main marketplace forum. Any chance you could move it for me?
modern perch
yeah sure, just link me
modern perch
no problem
robust vector
The auto-log outs are now worse than they ever were
robust vector
About every 20 seconds now, doesn't matter what I'm doing
feral pivot
I'm trying to add some assets to a project, but once I click "Add to Project" the download won't start. Regardless of the project, restaring everything, etc. Other assets are working. Anyone had that problem before?
tiny heron
You should email support marketplace-support@unrealengine.com and list the assets
feral pivot
@tiny heron Gotcha. Thanks
full galleon
Hello! I've spoken to a developer of the "Path Plugin" (https://www.unrealengine.com/marketplace/path-follow?sessionInvalidated=true). I sent the developer an email as I'm working on a project in 4.19 and am in need of using his work. He says he is waiting for approval from the marketplace. Anyway I could request a speed approval??
zealous ibex
Don't think so ๐ฆ I think there's still a pretty huge queue, and it's on a first submitted basis...but I could be wrong
If you send him your receipt/email and then ask him to check it with the marketplace so he can send you a zip you may be able to arrange something
full galleon
Good thinking. I will do that tonight!
zealous ibex
I've done that for 1/2 of my plugins, and I know it's a pain for sellers, but I know how much of a pain it can be for customers having to wait (potentially) 2+ weeks ๐ฆ
regal crest
Is anyone here a seller in the UK?
regal crest
@modern perch The Tax ID number, we don't seem to have such a thing here, so what's the equivalent and how do you apply for it?
Closest thing I found is the Unique Taxpayer Reference number
modern perch
if you're an individual who earns less than ยฃ80k per year, you won't have one
(leave it blank)
modern perch
N/A ?
regal crest
There is a "None" option but then a red sentence appears that says you must select something
I'll go back onto it and see
modern perch
I mean in our case we're a registered business, so we do have a Tax ID, but for an individual you do not
silver moat
What's the current wait-time with submissions?
zealous ibex
I think that very much depends on the type of content you're submitting @silver moat
wooden falcon
wow, that's awesome looking: https://cdn1.epicgames.com/ue/product/Screenshot/UnrealTownTopDown4k0000 copy-1920x1080-af34247834c42ac759ff327146429a53.jpg
zealous ibex
โค
wooden falcon
it's almost getting beyond the whole stylized low poly at this point
into a surreal realistic :/
nova scaffold
I really like their work
wooden falcon
I'd love to see a game using their assets
sinful sorrel
now loading ROAD 66
delicate dove
https://www.unrealengine.com/marketplace/light-blades-pack ahh good to know the marketplace team actively ignores texture sizes still
nova scaffold
@wooden falcon There is one tactical strategy that uses it, hex grid based
don't member name
tiny stag
Sometimes, some assets looks really strange, like the cost, and the content, is like too far away from each other
not sure if i should link to it
But there is asset in New, named Auto Material Landscape
The "Quality" was forget to be included probably
robust vector
That light weapon pack has vertex counts orders of magnitude higher than my characters.
tiny stag
@robust vector Lol, Light Katana, 47k
Hidden under Emissive ๐
@robust vector Check this one https://www.unrealengine.com/marketplace/auto-material-landscape
robust vector
What does 'automatic' even mean there?
tiny stag
@robust vector Question is how did it get accepted
Actually, yesterday i submitted my pack to Market, what do u guys think about it? https://www.artstation.com/artwork/mGGzv , Its pretty simple
robust vector
Looks good to me
tiny stag
@robust vector Thanks)
wooden falcon
those look pretty cool SvitchMark
tiny stag
@wooden falcon Thanks you, hope it will get accepted ๐
wooden falcon
is it hard to get weapons prepped to be held by the player? do you have to add a bone or something?
tiny stag
Nope, you dont have to add any bones to this type of weapons
it will just be attached to Hand bone of player
wooden falcon
ah cool
tiny stag
as Static mesh
Bones required for more complex weapons
with moving parts
and etc
I scaled them properly, and set proper rotation and proper Pivot, but its all customizable
depends on situation
wooden falcon
I've always wondered how all of that works for melee weapons
tiny stag
I was always wondering how complex gun is animated
delicate dove
<_< marketplace team is no longer enforcing power of 2 textures for marketplace packs
@shadow inlet to be honest, I am soooooo done with the incompetence of that team that I am having a hard time refraining myself from being brutally honest what I think of them as that would get me not only permabanned from ue4 but from the entire fricking planet.
wooden falcon
doesn't using non-power of 2 textures disable mip mapping?
delicate dove
yup
wooden falcon
you know, Quake level tech? ๐
man, the dimensions on those textures are so weird
wooden falcon
and those vert counts are insane
delicate dove
my vote? fire em all
and on that bombshell im off.
wooden falcon
my highest poly skull is 8700 verts...a deer skull with full antlers, photoscanned
later luos
harsh coral
@delicate dove now that you have pointed it out, i do wonder why you post such things on twitter.. why not point it out in the comments section of the product page? that way all potential buyers get to see the issue (also the author)
wooden falcon
might be construed as harassment that way
and then the seller gets the comment removed
zealous ibex
I think the highest-poly model I've ever included with one of my assets has less than 50 polys ๐
Though who knows - maybe the (default) cubes are horribly unoptimized ๐ค
harsh coral
i'm sure it could be presented in a nice way
maybe dont write the comment in the heat of the moment when you're all fired up
buoyant cradle
I don't know man, that 'Light' Katana (ha, get it, light) has 50k vertices and to me, it looks like a simple stick
I laughed my butt off when I read the message from Epic Staff
'uhm, if this doesn't work for mobile'... dude, this is not even legit for tripple A or VR
and posting this on Twitter instead of the product page should be obvious, more quality control to get into Marketplace and not becomming a 2nd Unity Store
lone mountain
Did they fix Non-X+ Art Assets yet?
hasty nexus
i don't get it where is the problem as long as the publisher specifies there and it complies the submission guidelines
if you want it, you buy it, if you don't want it, you don't buy it
buoyant cradle
I remember the days where assets got rejected, because they just don't fill the need of the marketplace or something along those lines, having some Quality guidelines is simple marketing:
buyer: doesn't have to filter through crap
seller: can actually get some exposure and not be swamped under subdivided cubes with high emissive colors
your arguments might look like:
seller: marketing is not Epic's job
hasty nexus
yeah, but those days were the days when the marketplace had 100 items for sale. sorry, i prefer diversity. that guy is probably a beginner, he is charging 6 dollars for his work. someone, not you, but another beginner with a small project might find those useful and he doesn't have 50 dollars to spend on 3 axes with 4k textures. Raging about that guy, who was honest and he didn't lied about his submission, it's childish
buoyant cradle
I hope you are not accusing me of raging
hasty nexus
6 dollars for some sticks with lights, it's ok. there are people that wouldn't light a cigarette for 6 dollars
not, generally speaking, not you per se
lone mountain
@buoyant cradle Please rage harder
buoyant cradle
I think I just pointed out why people would do stuff X
lean venture
Ironically, the only objective thing here is that "crap" and "quality" are subjective
Lmao, nope
lone mountain
Damn you, why you fail me today
mighty yacht
Well, I am on the side, that buyer should decide for himself. Judging quality of the asset is not objective thing. But.. asset on UE4 marketplace should.. at least mean that it is real-time rendering ready. 40 kilotris sword and NPOT textures is definitely beyond game-ready model.
lone mountain
The tthing is here..
For me anyway..
X+ stuff
I can't tell if shit is in X+ or not
On the MP
buoyant cradle
so, I am allowed to sell subdivided cubes with a high emissive color? there is a line
lone mountain
I obviously assume so, since... Epic Forward is X+
buoyant cradle
and it's not subjectice
lean venture
My reviewers were so picky on every single line from my V01 UWorks that X or Y oriented assets or 0.5-500k vertices seem extremely minor problems, sorry
lone mountain
But they easily allow Unity Asset Flips into Unreal MP, with their Y+ crap
hasty nexus
it's ok, you can sell them, if there's someone that buys them, that's perfect for you. where is the problem?
hasty nexus
for everything there is someone that might find usefull. again, 6 dollars is o especially when you don't know how to make your own stick with emissive light
ok*
lone mountain
@lean venture rofl, plugins are op in the review process though
lean venture
True that
hasty nexus
30% out of those 6 dollars goes to epic. oh man. if that guy makes a sale is gonna be a big step in his career as an artist and you guys are sending mails to epic behind his back to demolish him :))
hasty nexus
:))
wooden falcon
and don't forget stuff like this: https://www.unrealengine.com/marketplace/post-apocalyptic-forge-volume
I wonder if the light blade guy is even using normal maps?
anyways, the apocolyptic forge one (which looks great, btw), apparently ripped off some real-world designs
if you bought it and used it in a game, you'd open yourself up to litigation
harsh coral
judgind by the response from the original owners i'd say that's highly unlikely
hasty nexus
why? are they patented designs?
buoyant cradle
I think only Luos sent a mail, so I'm not sure why you are using plural form of guy and in general mark us as bad guys who 'demolish kids dreams'; anyway, I said why it's unhealthy, Epic has to decide whether they can replace me for people who buy those stuff, and I'm sure as hell it does pays off for them
hasty nexus
if there would have been a legal issue i bet the item whould have been taken down, money refunded and then you'd be legally responsible for using them
wooden falcon
you'd think that, but the MP doesn't catch everything
even things that are pointed out to them repeatedly
as for whether they're patented, don't know...here's the original designers: https://www.zombietools.net
shadow inlet
A little behind, but there's a balance we have to find here, all. If we're super strict with all elements of a submission, then submission times go up and there are less available items on the MP. To reduce the submission times and encourage more diversity, we've lightened up a bit on our guidelines, making them less strenuous.
Not all engine projects are game dev - the requirements are different for each. And some folks just need a cheap item to toss in as a placeholder. There should be different levels of content. I'll admit, there are ways we could make some of this info more readily available from our sellers, which would make you more informed buyers.
Ultimately, you as a buyer have the right to choose whether to purchase an item or not. If you don't like it or it doesn't meet your standards, then don't buy it.
hasty nexus
oh wow, exactly what i said, but in better english ๐
shadow inlet
As far as issues with specific packs, if you've messaged MP about it and aren't getting a response, please feel free to ping either @idle arch or myself.
Like the copyright thing.
wooden falcon
the people who are most likely to buy the light blade pack (which, I have no problem with myself...like you said, I just wouldn't buy it) are also those least likely to understand why they're not game ready
harsh coral
so the problem is there's not enough relevant info to make a fully educated buy
and that webpage structure and navigation is not the best, so you have trouble finding the item you want
wooden falcon
then again, if people really don't like the pack, they'll let the guy know pretty soon on his pack page :/
nova scaffold
tbh, I don't really understand how non-gamedev but stil a realtime rendering engine could benefit from using non-mip-mapped textures, this is not just performance issue
mighty yacht
In case with lightsaber pack, the texture size and tri count is clearly stated, so I'd say that it is totally up to buyer to decide.
wooden falcon
yah, my point was just that a beginner buying that pack wouldn't understand any of that stuff
nova scaffold
fair enough
buoyant cradle
All valid points, but if everyone submits subdivided cubes, you might lose customers, but you also gain other customers
mighty yacht
As for blade designs, I wonder, how on Earth it was found, that they are ripped off from real prototypes?
flat pollen
is there a refund policy on the MP?
wooden falcon
I think someone who knew about them saw the pics, Deathrey
shadow inlet
The seller has permission for the zombietools. Just FYI
wooden falcon
there's a comment on the page where a user calls the guy out, and he admits to it
hasty nexus
see? no problems :))
wooden falcon
well, that's cool...would have been nice if he'd have mentioned that in his comment ๐
nova scaffold
seller have but what about us?
wooden falcon
did he give you a doctor's note Amanda? ๐
harsh coral
read zombietools comment more carefully
nova scaffold
tomorrow those guys sell the stuff to company X, if there is no paper contract, X can sue
what stops me from starting to produce the same weapons physically?
as I can base them on MP pack that I've bought
harsh coral
not much, depending where you live or your moral compass and how dedicated you are to see it through
nova scaffold
anyway, I would just avoid using it in own project
harsh coral
could.. you mean are
hasty nexus
guys, but what about all pistols and rifles in marketplace? they are replicas for real designs
is there a problem with them?
nova scaffold
yes ๐
wooden falcon
yah, it's a big deal already ๐
they're working with the sellers to change their stuff
I mean, the zombie blades thing wouldn't have been a problem if it was just inspired by the originals...but the guy did a good job in just reproducing the pics from their website
nova scaffold
you might missed it
hasty nexus
really? so if i get an Ak-47 from marketplace, it's been already escalated? and what was the resolution?
change the names?
harsh coral
the authors have to change it enough so it's not an issue anymore
if they dont comply in some timeframe they will then get removed from Mp
wooden falcon
well, the company that makes Kalashnikov's have started enforcing their patents, or at least I thought I saw that at one time
wooden falcon
yah, they haven't finished their updates yet
one of the comments on that page, btw: "Buyer Beware, Currently at the time of writing this Assets compatibility with the other guns from IronBelly is very broken and it uses a seperate skeleton to the other guns. The guns however do look very nice. Hoping this gets fixed soon."
oops, wrong thing
doesn't apply to this
hasty nexus
yeah
wooden falcon
lemme see if I can find the forum thread
hmm, here's something on the Creator's forum in response to a pack getting rejected: "During review, it was determined that the asset was a Glock, which is trademarked. It's worth noting that we're not just looking at the holstered version that's in your screenshot, but all the contents of the pack. Even without branding, the silhouette was enough to flag it. "
not ironbelly's, but a different author
and a quote from Amanda: "Typically, real-life items need at least slight modifications from their original design in addition to the removal of logos/branding to be in the clear of infringement. Our intent is not to stifle weapon, or any, content creation, but to mitigate risks to our Marketplace consumers from legal actions against them."
and in that thread, Ironbelly mentions they received and audit email about their stuff
and they have A LOT of stuff :/ gonna take them awhile to comply, I'd imagine
hasty nexus
interesting
wooden falcon
if you're a content creator, you can read the thread: https://forums.unrealengine.com/unreal-engine/marketplace/creators-hub/1401662-asset-declined-with-copyright-issue-replica-weapon/page3
nova scaffold
Itโs like if using someone elseโs work without legal right is illegal? Like whatโs up with that? ๐
harsh coral
"..but to mitigate risks to our Marketplace consumers from legal actions against them" .. in a fair world the only one at risk would be the seller then Epic, not end buyed in anyway
nova scaffold
What do you mean? Sure end buyer would
wooden falcon
yah, doesn't PUBG use Ironbelly stuff?
nova scaffold
Legally obtaining stolen goods is not ok
@wooden falcon we donโt know of they didnโt send some cash already
wooden falcon
I think para means that as a buyer on a marketplace, you think the seller has the legal right to sell those assets
nova scaffold
Or if they donโt care as assets might be owned by their Chinese co-owner
wooden falcon
you don't think you have to hire a firm to analyze it and determine ownership ๐
hasty nexus
that's crazy, that post. i didn't know there was a thing
wooden falcon
well, I wasn't referring to whether PUBG bought the assets (i'd imagine they did)
nova scaffold
@harsh coral ohh I see what you mean now
harsh coral
the end buyed would need to cease using the assets sure, but not be sued for damages
wooden falcon
but a big successful project like that might get a few glances from gun manufacturers looking for infringement
nova scaffold
well, replacing those assets is a cost
let's say I buy some gun model for 60$
then 2 month after release I have to remove it from the game, which is shipped on console
how are you going to do that?
wooden falcon
yah, and imagine in an established game with millions of users, suddenly replacing the ak-47 with an altered weapon and a made up name :0
nova scaffold
how much that 60$ is going to cost you now?
wooden falcon
you might have a few players get a little pissed
harsh coral
well if you're on console, complain to MS and sony for having such crappy update cycles
that's a whole separate issue
ideally they could sue MS and Sony for not letting you comply faster