#Turned off PC During Drivers Install. Help

1 messages · Page 1 of 1 (latest)

radiant thicket
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Define "won't detect"

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  • Computer never displays anything, not even in BIOS
  • Computer boots into a black screen after BIOS
  • Computer boots, but hardware acceleration not available/games won't run/stuck at 1024x768/the desktop tears
marble snow
radiant thicket
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Probably an in-between state. You should delete that shortcut, then uninstall and reinstall NVIDIA App

marble snow
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I think that worked, along with the other stuff I tried

marble snow
radiant thicket
marble snow
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its dp

radiant thicket
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Check if HDR was enabled

marble snow
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it wasn't, and still isnt

radiant thicket
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Time to check if something's off with the monitor.

First, reset the monitor settings (use the monitor's OSD to reset everything, then don't touch anything)

Go here and check the image

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Let me know if anything is unexpected

marble snow
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its qd oled, and it happened after reinstalling drivers I think

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fixed it, I was just not using nvidia color settings in control panel

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my issues have been solved

radiant thicket
marble snow
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I’ve gotten a usb disconnect sound every time I open a game

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And I feel like games lack the smoothness they had before

marble snow
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Everything just seems so choppy

radiant thicket
marble snow
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No reconnect noise either

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I keep hearing it

radiant thicket
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very curious

inland coyoteBOT
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You may have provided insufficient information in your tech support post. These might be useful to include to assist with troubleshooting.

  • Whether this is a desktop PC, laptop PC, or Microsoft Surface (including desktops, laptops, and tablets)
  • Full CPU name (e.g. Intel Core i7-14700K)
  • Full motherboard name (e.g. MSI PRO B760M-A)
  • RAM model, slots used, and speed (including whether XMP/EXPO is in use, if a desktop). (Find this with CPU-Z or Task Manager > Performance > Memory)
  • GPU (e.g. RTX 4070)
  • Model of the storage device your OS (e.g. Windows, Linux) is installed to
  • Model of the storage device your game/app to be troubleshooted is installed to, if different from the OS drive
  • PSU model and capacity (not applicable for laptops and Microsoft Surfaces)
  • OS version (e.g. Windows 11 24H2. The year edition part (e.g. 24H2) is considered part of the version and should not be omitted. Similarly, for Linux distributions, include the full name of the installed release including any variant suffixes (e.g. Linux Mint 24 Cinnamon)
  • Monitor model, resolution, refresh rate, and cable used (e.g. HDMI, DisplayPort, VGA, DVI, or USB Type-C, including mini variants where applicable)
  • The game or app you are trying to run (please also specify where you get your games from like Steam/Battle.net/Xbox Game Pass)

Answering these questions might also help:

  • Have you reinstalled the Nvidia drivers by removing them with DDU, and reinstalling them by downloading the drivers manually and installing them?
  • Did you perform a driver rollback? If yes, by what method?
  • Have you made any changes to your PC in the past few days (including but not limited to software and hardware installations)?
  • Have you encountered any error codes/blue screens/graphical glitches when encountering the problem? If yes, describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
marble snow
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There’s some info

marble snow
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It was USB selective suspend, fixed it (I think, I don’t wanna jinx it)

marble snow
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I also have this weird issue where my nvidia overlay keeps failing, like it will become N/A on all numbers and all my gpu stats will dissapear, like they arent even options to add to my overlay anymore

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this has actually happened to me for the second time, because I somehow got it back by like reisntalling a bunch of stuff for it only to come back

marble snow
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I reinstalled the app again to fix it, but I feel it'll just happen again

inland coyoteBOT
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Please note that other programs have their own overlays and may interfere with the NVIDIA overlays and game filters. These programs include but not limited to:

  • "Activate Windows" watermark
  • Xbox Game Bar
  • AMD Software: Adrenalin Edition
  • Intel Arc Graphics
  • MSI Afterburner/Rivatuner Statistics Server
  • Razer Cortex
  • OMEN Command Center
  • Steam
  • EA App
  • GOG Galaxy
  • Ubisoft
  • Discord
  • Any app that draws itself on top of the desktop/game window

Please check the settings app for each individual app to disable the third-party overlays if you have any issues with NVIDIA overlays.

Activate Windows watermark:
Purchase and activate Windows. This watermark is considered an overlay and can interfere with presentation.

Xbox Game Bar (Default Shortcut: Windows logo key + G) :
Some other software depends on the Game Bar to maximize hardware performance and/or functionality. (e.g. AMD X3D CPUs) Disable only if you know what you're doing.

Game Bar is not easily disabled on Windows 11, and shouldn't be.

On Windows 10, Open Settings > Gaming > Turn off the toggle that starts with Enable Xbox Game Bar.

**AMD Software: Adrenalin Edition (Default Shortcut: Alt + R): ** [Note that this default keybind is shared with NVIDIA's default]
Navigate to Preferences (cogwheel icon) > General > Toggle off "Show Overlay"

**Discord (Default Shortcut: Shift + ` (backtick)): **
Open User Settings (Cogwheel at bottom left next to profile name) > Game Overlay and toggle off the "Enable Overlay" & “Enable Legacy Overlay” option.

**RTSS/MSI Afterburner (Check RTSS/MSI Afterburner for Keybinds/Shortcut as this is set by user): **
RTSS automatically starts if any monitoring overlay is enabled in MSI Afterburner. If that is enabled, or RTSS is currently running as its own overlay provider, either disable the overlays completely, close RTSS, and close and restart Afterburner, or just simply close RTSS (if Afterburner is not in use)

**Steam (Default Shortcut: Shift + Tab): **
Go to Steam > Settings > In game > Disable “Enable The Steam Overlay While In-Game”. You can also do this on an per-app basis by right clicking your game > select Properties > Disable “Enable The Steam Overlay While In-Game”

**Intel Arc Control (Default Shortcut: Alt + O): **
Go to Settings > App Preferences > Window Mode is set to “Disable Overlays”

**Razer Cortex (Default Shortcut: Shift + ' (apostrophe)): **
Uninstall Razer Cortex. This app is redundant with other apps that perform the same functionality.

marble snow
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Also lastly, my biggest never ending issue is 1% lows and fps. I get super inconsistent fps and bad 1% lows, which seem to be perfect some days and not others.

For example, a few hours ago I had like 500fps and 400fps 1% lows, and that was about the only hour I’ve ever had it that good, now and before its just like 350fps and 120fps 1% lows. Which is a MASSIVE difference for the exact same settings with literally no change made whatsoever. The bad 1% lows make me compromise on settings with the best of components and no matter what I’ve tried I can’t get them to perform as they should or do rarely

marble snow
# radiant thicket

It's huanting me, having like 150fps lower in actual framerate and much worse 1% lows just suddenly, and the fact that having normal performance out of a 5090 is rare. Do you have remotely a clue of what this could be?

marble snow
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Please I need help I simply cant figure it out

radiant thicket
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And is the drive more than a quarter filled?

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I would expect the SSD to slow down a lot if it needs to write while the write cache is full

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In particular bad cases they become like a laptop HDD

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It isn't until very recently that QLC performance issues were "solved"

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(See the newest WD Blue)

marble snow
marble snow
radiant thicket
# marble snow I was just playing a game so no

Hmm... next time you play games, also open Task Manager > Performance. You need to keep the graphs visible, so you must play windowed if you only have a single monitor.

When the game starts to stutter take note of what the graphs look like

While we're at it, show the contents of the Memory tab there

marble snow
marble snow
radiant thicket
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Hence you should check if you can see what's going on when that happens

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but prime suspect is the SSD

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ever installed anything related to live wallpapers too?

marble snow
marble snow
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So it’s not like there’s some spike in the graph

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It’s consistently bad

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Not a single part of any graph changes

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Even when it does stutter

marble snow
marble snow
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Do you have any clue why it’s performing so poorly

inland coyoteBOT
radiant thicket
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get HWINFO and open it and show everything in there

inland coyoteBOT
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HWINFO has two modes, Summary and Sensors. Normally, when asked, you'll want to use the Sensors-only mode to get the information that may be needed (e.g. temperatures, power usage, clock speeds.)

When opening HWINFO, make sure to tick "Sensors-only" so that it does not open the summary display first. Then click Start.

On some hardware, HWINFO may ask if you want to monitor them or not, as there may be some potential conflicts if they were monitored. Usually these aren't important enough to matter if it's being monitored or not.

Once HWINFO's sensor status window open, look for the relevant sections and screenshot them. If you're unsure, screenshot the entire thing. This window is scrollable, so you'll need to scroll and take multiple screenshots.

If you know what you're doing, these are the items you'll probably need (names may vary; below are samples from Intel CPUs; some items may not exist for your particular system):

  • Core VIDs
  • CPU Package Temperature
  • Core Thermal Throttling
  • Package/Ring Thermal Throttling
  • CPU Package Power
  • PL1 Power Limit (Static)
  • PL2 Power Limit (Static)
  • MOS
  • VR VOUT
  • +12V
  • Vcore
  • CPU Fan
  • Pump Fan
  • GPU Temperature
  • GPU Hot-spot
  • GPU Core Clock
  • GPU Power
  • GPU +12V
  • GPU Fan
  • GPU Performance Limit Reasons
  • Windows Hardware Errors (WHEA)
marble snow
radiant thicket
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Expand PCI Express Error Counters

marble snow
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here is this and occt said no errors on cpu + ram

image.png
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ill load that now

marble snow
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what does that mean

marble snow
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yea idk bro Im getting 100fps 1% lows on valorant

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Im finna buy a gtx 1060 and it’ll run better

radiant thicket
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Please go to the BIOS and downgrade the link speed to 4.0, then see if your stability improves

radiant thicket
marble snow
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haha

radiant thicket
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The GPU tries to fix the problem for you but this can cause issues if it's too frequent

marble snow
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Is there a reason it has an error

radiant thicket
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Your board should default to 5.0. Sometimes this doesn't work properly. Check if 4.0 or 3.0 works.

If they do, consider RMA the video card or the motherboard

radiant thicket
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Red flagged values are bad

marble snow
marble snow
radiant thicket
marble snow
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Where would I go

marble snow
radiant thicket
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gimme a moment

radiant thicket
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Settings > Miscellaneous > PCIEX16 Slot Link Speed

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It's probably at Auto right now. Change this to 4.0, save and restart. Retest stability and if HWINFO flags anything.

marble snow
radiant thicket
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Gen4

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If this still flags red, go here again and try Gen 3 (and consider filing RMA for the video card or the motherboard. Probably try the GPU first, then if that doesn't seem to help, the MB)

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(You probably should file a support ticket with both if your video card isn't vertically mounted.)

marble snow
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It is vertically mounted

radiant thicket
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If you don't know the rating of your riser, assume it's Gen3

marble snow
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I did gen 4 already

radiant thicket
# marble snow

Now play something and see what happens to the error count.

If you never get any reds here even after several hours of playing, and stability is restored, contact Lian Li - your riser may be defective

marble snow
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Do I keep it open or how would I check while playing

radiant thicket
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Leave it open in the background. Play for a few hours or if you crash. Then check the app again (by un-minimizing it)

marble snow
radiant thicket
marble snow
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I mean the bad FPS is most of the time so I guess yea, I’ll try and figure out how to have it stay open

marble snow
radiant thicket
# marble snow

Video card is performing tons of error correction. Even though nothing is getting flagged, please try Gen3 now

marble snow
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ok

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like this right?

radiant thicket
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Yes

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If it's still producing errors like that, please try a direct connection (no riser) and see if you still get these crazy error rates

marble snow
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I really hope it stops because I’m like stupid when it comes to pc building, so I’d have a hard time figuring that out lol

radiant thicket
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yeah for PCIe link errors there's four possible error points
CPU (CPU PCIe link)
Motherboard (slot, slot to CPU link)
GPU (GPU to slot link)
Riser

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we need to rule out everything. Start with the easy ones

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so the riser first

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since the others will result in an RMA where your PC will be missing hardware

marble snow
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Now my fps is very cooked lol

marble snow
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It went from 6k now to 8k in 2 minutes

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Now 9k

radiant thicket
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Yeah you're racking up errors. If you have already changed the speed link to Gen3 and this still happens, please try a direct connection to the motherboard and see if it stabilizes

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also this goes without saying, but any loose connections?

marble snow
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Yea it is gen 3 rn

marble snow
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I mean from just looking I don’t see anything

radiant thicket
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At this point just try with a direct connection.

If you stop getting these errors, contact Lian Li for a riser replacement.

If you still do, you're probably in for a wild time - something might be broken with your GPU or your motherboard

marble snow
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So is there a simple way of doing this direct connection

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Is there like a tutorial for this

marble snow
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I have seen plenty of people on Reddit say issues like these didn’t go away with a completely new system aswell, which scares me

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But yea idk how to do this gpu thing

radiant thicket
# marble snow But yea idk how to do this gpu thing

This requires a lot of disassembly and reassembly. If you're unsure you might be better off handing the PC to someone that knows how to handle it (if this is built by someone else let them handle this for you)

marble snow
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How bad can a riser cable removal be rightttt

radiant thicket
marble snow
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yes (but I have common sense)

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Anything is possible with a tutorial no?

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I guess if someone is willing to show me

marble snow
marble snow
radiant thicket
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These errors should never happen, so you kind of need to deal with stability first

marble snow
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fair

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Could you show me how to remove it from the mount and put it into the motherboard

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It shouldn’t take long no?

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Please

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I could probably do it myself tbh but I want some sort of idea

radiant thicket
marble snow
radiant thicket
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Then I'd not risk it. Look for someone locally that can help

marble snow
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This is the manual

radiant thicket
marble snow
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why is that

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How do I unplug the 12vhpc

radiant thicket
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The 12VHWR cable has a clip on one side you're supposed to press and hold before removing the connector itself

marble snow
radiant thicket
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OK. Now take a photo of how your case looks now

marble snow
radiant thicket
# marble snow

Did you remove the mounting bracket on the right side of the motherboard? if you did, all that remains is to remove the one on the left

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watch the screws.

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After removing that too, you should have your motherboard's native PCIe slots exposed. At that point, take another photo

marble snow
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I can’t find it

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It’s like barely in still

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Got it

radiant thicket
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Alright! Now show what it looks like to make sure we didn't miss anything

marble snow
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How do I take it out of the pcie slot

radiant thicket
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Which part?

marble snow
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The riser cable

radiant thicket
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press it to loosen what's inserted

marble snow
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ahah

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There’s a cable

radiant thicket
# marble snow

Flip the bracket around. It's probably unplugged cables from elsewhere

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The riser only has the riser cable itself; everything else is purely physical

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Doesn't hurt to double check in case anything came off

marble snow
radiant thicket
# marble snow

Your builder took advantage of the cable hooks to route fan cables

marble snow
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For testing purposes can I just leave it

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And plug in the gpu

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To see if it even fixes anything

radiant thicket
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Yes, but be aware the bracket may conduct electricity, so make sure it doesn't touch the insides or any other component

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It's safer to just untangle it and get it fully evicted

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Follow the cables to the motherboard, then remember them, unplug them, and undo the winding

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but only enough to let you completely remove the bracket

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you don't need to completely undo the cables

marble snow
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It seems plugged in

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To the mount

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Oh it is to the fans what the heck

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Wait

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no

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hold up

radiant thicket
marble snow
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It’s this

radiant thicket
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then completely remove it

radiant thicket
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or not?

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for now you probably just want to make sure the riser doesn't hit anything or touch anything

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sort that riser out however you need it to be, then take a photo of the case with the unoccupied slot and to the left of it

marble snow
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It’s missing a pin

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And I didn’t just do that

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It was like that

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Is that why it’s having problems

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Or

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Should it not even have a fourth

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And I’m just crazy

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I have it completely removed

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Should that side panel have been taken off with it

radiant thicket
radiant thicket
marble snow
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Yea that

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Do I plug in the gpu now?

radiant thicket
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Try installing the GPU now. Make sure to align things properly (you want to have your computer on the side so that the slot faces up)

marble snow
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Is the only thing that’ll hold this heavy gpu the pcie slot?

radiant thicket
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(You can use any non-conductive, hard object to hold the GPU)

marble snow
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So I just push it into the pcie slot, simply that?

radiant thicket
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Yes. Make sure it isn't loose

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Then plug the power back in (again make sure it isn't loose)

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Once you're 100% sure, reconnect any disconnected cables if you had any that wasn't part of the riser, then try starting your computer again

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Then observe if you still get these errors

marble snow
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This is blocking it

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What even is it

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U can see it on the right there

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What do I do about that

radiant thicket
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it's probably part of your case. Check its manual; if you can't find anything about it I think there's probably not much we can do other than to just bring the entire computer to a local PC repair shop

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in the meantime undo everything you did so you have at least a half-performing GPU

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Is it stiff

marble snow
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Is there no way to get rid of it

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Wobbles a bit but yes

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In the manual it shows that ifs there

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But other pictures show a gpu mounted where it would be and it pushed down

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Actually wait

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In the photos it just is lower

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It’s mounted a lot lower in the images to leave room for it unlike mine

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It’s a gpu sag bar

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How do I move it though

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I don’t know how to remove the back panel though

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@radiant thicket how hard do I have to push the gpu

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Should I hear a click or something

radiant thicket
marble snow
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I heard a click

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Am I good to plug in the power cables now

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How on earth do I plug this 12vhpc in from this angle

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@radiant thicket

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That won’t close though

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Do I need to close the case for testing

radiant thicket
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No

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Leave it open

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If you have pets avoid leaving the PC unattended

marble snow
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Should I leave it on pcie gen 3 or move it to something else before testing

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?

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I’ll try pcie auto first I guess

radiant thicket
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Yes, test everything until you find something error free or you hit gen3 and it's still bad

marble snow
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I launch it

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There are 10 pcie express errors counters

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No reds

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And games do NOT increase the numbers

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It’s all recovery count

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The rest is 0’s now

marble snow
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Also should there be this giant opening in the side of the case

radiant thicket
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After you finish playing, check the stats for error counters again. Post it here

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Is your performance better too?

marble snow
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@radiant thicket how can I get the gpu to fit

IMG_7301.jpg
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The cord won’t fit with the cover on

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Unless I really squish it

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Also does this mean that vertical gpu mount was defective or it just isn’t capable of the speeds advertised

radiant thicket
radiant thicket
marble snow
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after 20 min of gameplay

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is as the same as when i booted

radiant thicket
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This is what it should look like normally

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So conclusion: dead riser

marble snow
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The 10 errors are normal then?

radiant thicket
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yes

marble snow
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Thanks so much

radiant thicket
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that isn't concerning

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it's all the other things ramping that got silly

marble snow
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I'm still getting some fps drops in valorant and other games, but they arent as aggressive and the overall fps is much smoother and higher

radiant thicket
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A working riser should result in no difference to a direct connection

marble snow
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after some testing in more intensive games like ray traced f125 I have perfect fps, much better than before with no drops. but for some reason in valorant i still drop from like 400 (capped) to 120fps or lower, its much smoother than before removing the riser cable and the drops are much less aggressive. but that still seems like it shouldnt happen

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Should valorant still drop that low? I feel like smth is still a lil weird. But it does feel SIGNIFICANTLY smoother than before on valorant and every part of other games are better

radiant thicket
marble snow
radiant thicket
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something like counter strike struggle to reach 50-60% of average

marble snow
radiant thicket
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pretty much "depends on game" at this point

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a lot of "potato rig shooters" can be very inconsistent

marble snow
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true, but I think even some of my friends don’t have that problem on valorant on weaker systems

marble snow
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are these numbers fine? some slowly increase over time when playing games, but not by much

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these numbers are with the new pcie replacement bracket, and without it they are all zero except the top counters are like 8 or 10

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so does this mean there is still a small issue of some sort

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also I found it difficult to take the gpu out of the vertical bracket, how is one supposed to push down the lever if its unable to be hit cus its below the gpu