#NVIDIA Overlay Desktop Capture Issue

22 messages · Page 1 of 1 (latest)

ruby cape
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Good evening, I have done copious amounts of research before coming here for help.

About a week or two ago, I turned on Desktop capture for the first time in 2 years to save a clip, and since then EVERYTIME I go to save a screenshot, instant replay, or start a video, it gives me a pop up that says:

"Desktop capture is required to take screenshots of the entire desktop. Do you want to turn on desktop capture and try again?"

Even when I'm playing a game like Fortnite with fullscreen or windowed fullscreen selected, which shouldn't be trying to capture the desktop.

The past 2 years I have been using NVIDIA, I have never encountered this issue, and on top of that if I DO turn on desktop capture as it suggests, the clips or screenshots saved for games, like Fortnite, don't save to their own folders like they used to anymore, all clips go to the desktop folder.

I have tried rebooting the app several times, uninstalling and reinstalling... nothing works, I feel like I'm losing my mind. The overlay used to be so easy and convenient to use, but now I'm considering uninstalling it and using OBS instead, which I don't want to do but I don't know what else to do.

Any help would be greatly appreciated.

I can also provide screenshots if needed as well of settings or the pop up.

regal tokenBOT
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In order to understand your problem/issue further, we would like you to provide additional specs of your PC/Laptop. Please provide the following specs:

  • Laptop Model (If you are using a laptop)
  • CPU Model
  • Motherboard Model
  • RAM Model & Speed (Please tell us if you have enabled XMP or using custom timings)
  • GPU Model
  • SSD/HDD Model & Capacity (Specify where is Windows installed to)
  • PSU Model & Capacity (Not applicable for laptop)
  • Windows Version (Please also state the Windows version as well, such as 23H2 or 24H2, etc.)
  • Monitor model, resolution, refresh rate and cable used (HDMI or DisplayPort)
  • Apps & games you are trying to run (Please also specify where you get your games from like Steam/Battle.net/Xbox Game pass)

In addition to the following specs, we would like you to answer the following questions:

  • Have you reinstalled the Nvidia Drivers by removing them with DDU and reinstalling them by downloading the drivers manually and installing them?
  • Have you made any changes to your PC/Laptop in the past few days (such as software/hardware install)?
  • Have you encountered any error codes/bluescreens/graphical glitches when encountering the problem? Describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
ornate smelt
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Is this a laptop?

ruby cape
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It isn't a laptop it is a:

HP ENVY TE01-3xxx

Processor 12th Gen Intel(R) Core(TM) i7-12700F 2.10 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 1B4462FF-B24A-404B-8529-DAA5883BFF5F
Product ID 00342-20894-63216-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 256 touch points

Edition Windows 11 Home
Version 22H2
Installed on ‎12/‎16/‎2022
OS build 22621.4317
Experience Windows Feature Experience Pack 1000.22700.1041.0

It is a VERY barebones PC, I have not many any modifications to the PC, it's in the same condition as when I bought it, no new SSD, no new GPU, no new graphics card.

image.png image.png Screenshot_2025-08-10_204810.png
ornate smelt
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There's very unusual behaviour that isn't being replicated here so you will get a lot of questions in addition to being asked to DDU

regal tokenBOT
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If you have any issues with your graphics card after updating the Nvidia drivers, please perform the following:

  • Remove the existing Nvidia driver by running Display Driver Uninstaller (DDU) here: (AutoDDU can be told to use a custom driver link, or you can use the manual version located here.). For a utility to automate DDU as much as possible follow this guide.
  • You can download drivers from the official site below. (You will need to specify your GPU and operating system.) On a laptop, both iGPU and dGPU drivers should be installed for full functionality and performance.

NVIDIA
AMD
Intel

  • Ensure that your WiFi/Ethernet/Internet is turned off or disconnected before installation of the driver (Running the .exe file) to prevent Windows Update from overriding the driver installation.
  • Disconnect all other monitors (except one main monitor) and all unnecessary USB devices before driver installation to prevent device conflicts or black screens.
  • During driver installation, please select the Custom option when prompted and ensure that Peform a clean installation is checked/ticked before proceeding with the installation.
  • Please restart your computer after the driver installation is completed.
ornate smelt
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Also: show the contents of your notification area icons.

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Do you use any of the following?

  • live wallpaper apps
  • non-gaming 3D apps (e.g. CAD tools)
  • third party overlays
  • apps and browser tabs that can play DRM-protected content
  • changed the graphics card selector in Windows Settings > System > Display > Graphics on a per-app basis?
ruby cape
ruby cape
ornate smelt
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This area is usually at the bottom right corner

ruby cape
ornate smelt
ruby cape
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Sidenote: I was just able to do a screenshot in R.E.P.O with no issue, but Fortnite still doesn't work

ornate smelt
#

Very similar to roblox memes

#

I might need to check on my end later

ruby cape
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Would it help if I elaborated how the issue came about?

ornate smelt
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Yeah, everything helps

ruby cape
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I was in a Discord call and had to turn on Desktop Capture to have the video include the call audio in the recording, which I have never had to do before, and since then I can't capture anything without it telling me I need to turn on desktop capture, and when I do...most of the time I get an all black screen when it takes the screenshot and it saves to the completely wrong folder, as opposed to the one it usually saves to, in addition, occasionally it starts a video just fine without the pop up, and then randomly starts again

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It is really beginning to drive me nuts because I can't find any issue like mine online anywhere