#Having this issue
13 messages · Page 1 of 1 (latest)
Can anybody help please
Did you reinstall Windows?
In order to understand your problem/issue further, we would like you to provide additional specs of your PC/Laptop. Please provide the following specs:
- Laptop Model (If you are using a laptop)
- CPU Model
- Motherboard Model
- RAM Model & Speed (Please tell us if you have enabled XMP or using custom timings)
- GPU Model
- SSD/HDD Model & Capacity (Specify where is Windows installed to)
- PSU Model & Capacity (Not applicable for laptop)
- Windows Version (Please also state the Windows version as well, such as 23H2 or 24H2, etc.)
- Monitor model, resolution, refresh rate and cable used (HDMI or DisplayPort)
- Apps & games you are trying to run (Please also specify where you get your games from like Steam/Battle.net/Xbox Game pass)
In addition to the following specs, we would like you to answer the following questions:
- Have you reinstalled the Nvidia Drivers by removing them with DDU and reinstalling them by downloading the drivers manually and installing them?
- Have you made any changes to your PC/Laptop in the past few days (such as software/hardware install)?
- Have you encountered any error codes/bluescreens/graphical glitches when encountering the problem? Describe steps to reproduce the problem. Please send a photo/screenshot/video of the problem here as well.
Yes
Using what way?
Wym what way
I did full installation like reset it all off it
Did you use "Reset this PC"?
Yes
You can download the latest Windows 11 install from Microsoft here:
https://www.microsoft.com/software-download/windows11
You can download the latest Windows 10 install from Microsoft here:
https://www.microsoft.com/en-us/software-download/windows10
Please make a backup of your files before reinstalling Windows as reinstalling Windows will wipe all existing programs and files on your computer.