NVIDIA Broadcast Error | NVIDIA | Page 1

tardy wing Jun 2, 2025, 11:58 AM

#

#

#

GPU RTX 4060 TI

tame tulip Jun 4, 2025, 1:10 AM

#

Where did you obtain the installer? (I'd start with the one inside NVIDIA App)

tardy wing Jun 4, 2025, 2:11 PM

#

tame tulip Where did you obtain the installer? (I'd start with the one inside NVIDIA App)

I downloaded the Nvidia app installer here, "https://www.nvidia.com/de-de/software/nvidia-app/" advised by an NVIDIA support representative.

tardy wing Jun 5, 2025, 3:05 PM

#

@tame tulip Do you mean where I installed the software, or how should I understand this? I look forward to your reply.

tame tulip Jun 5, 2025, 3:24 PM

#

Hmm, this is definitely strange, if the installer was started from within NVIDIA App

tardy wing Jun 5, 2025, 3:26 PM

#

tame tulip Hmm, this is definitely strange, if the installer was started from within NVIDIA...

What can I do to solve the problem? Do you have a solution?

tame tulip Jun 5, 2025, 3:27 PM

#

How much free space do you have on your primary storage drive?

tardy wing Jun 5, 2025, 3:27 PM

#

tame tulip Jun 5, 2025, 3:28 PM

#

Is this the first time you've attempted to install Broadcast (in other words, you never used it before?)

tardy wing Jun 5, 2025, 4:27 PM

#

tame tulip Is this the first time you've attempted to install Broadcast (in other words, yo...

This is correct.

tame tulip Jun 6, 2025, 12:58 AM

#

thonk I'd probably try using DDU and see what happens after the graphics drivers reinstall and you install Broadcast again

stray canyonBOT Jun 6, 2025, 12:58 AM

#

If you have any issues with your graphics card after updating the Nvidia drivers, please perform the following:

Remove the existing Nvidia driver by running Display Driver Uninstaller (DDU) here: (AutoDDU can be told to use a custom driver link, or you can use the manual version located here.). For a utility to automate DDU as much as possible follow this guide.
You can download drivers from the official site below. (You will need to specify your GPU and operating system.) On a laptop, both iGPU and dGPU drivers should be installed for full functionality and performance.

NVIDIA
AMD
Intel

Ensure that your WiFi/Ethernet/Internet is turned off or disconnected before installation of the driver (Running the .exe file) to prevent Windows Update from overriding the driver installation.
Disconnect all other monitors (except one main monitor) and all unnecessary USB devices before driver installation to prevent device conflicts or black screens.
During driver installation, please select the Custom option when prompted and ensure that Peform a clean installation is checked/ticked before proceeding with the installation.
Please restart your computer after the driver installation is completed.

tardy wing Jun 6, 2025, 2:06 AM

#

tame tulip <:thonk:778638171708981248> I'd probably try using DDU and see what happens afte...

I did that too, I even completely reset my PC and it didn't help. Let's hope we can get this sorted out.

tame tulip Jun 6, 2025, 2:10 AM

#

How did you reset the PC?

tardy wing Jun 6, 2025, 1:22 PM

#

tame tulip How did you reset the PC?

Complete hard reset, everything is gone, I had to reinstall everything.

tame tulip Jun 7, 2025, 6:33 AM

#

tardy wing Complete hard reset, everything is gone, I had to reinstall everything.

Using what method?

the "Reset this PC" feature
from booting an external install disk/USB

tardy wing Jun 7, 2025, 11:02 AM

#

tame tulip Using what method? - the "Reset this PC" feature - from booting an external inst...

I went into the Windows settings system restore and then reset

tame tulip Jun 7, 2025, 2:26 PM

#

...that's basically the worst possible way since it didn't even reset the PC

#

system restore only restores some changed bits

stray canyonBOT Jun 7, 2025, 2:27 PM

#

You can download the latest Windows 11 install from Microsoft here:

https://www.microsoft.com/software-download/windows11

You can download the latest Windows 10 install from Microsoft here:

https://www.microsoft.com/en-us/software-download/windows10

Please make a backup of your files before reinstalling Windows as reinstalling Windows will wipe all existing programs and files on your computer.

#

If you are intending to reinstall Windows or reset your PC, do not use the “Reset This PC” option. Instead, please use the Media Creation Tool for Windows 10 or 11 to create a USB install to wipe the disk and reinstall Windows. Alternatively, you can use the recovery drive/factory image to restore your PC to the original manufacturer state if you are using a prebuild PC.

If Windows is not working properly especially after a Windows update or a Windows feature upgrade (such as from 23H2 to 24H2), you can do the following:

Use the “Fix Problems using Windows Update”. Open the settings app > System > Recovery > Fix Problems using Windows Update
Use the Media Creation Tool for Windows 10 or 11 and perform an in-place upgrade. Boot up the Windows Installation on your USB and press “Upgrade:Install Windows and keep files, settings and applications.”
Roll back to a previous Windows upgrade: Open the settings app > System > Recovery > Previous Version of Windows.
Uninstall problematic Windows Update: Open the settings app > System > Windows Update > Update History (Take note of the recent update installed) > Uninstall Updates

tardy wing Jun 7, 2025, 8:40 PM

#

what have I done what do I do next?

tame tulip Jun 8, 2025, 11:54 AM

#

Reinstall Windows correctly

tardy wing Jun 8, 2025, 11:55 AM

#

tame tulip Reinstall Windows correctly

I have made

gusty badge Jun 8, 2025, 11:26 PM

#

tardy wing I have made

No you didn't

tardy wing Jun 9, 2025, 10:45 AM

#

gusty badge No you didn't

What should I do if I have reinstalled Windows?

gusty badge Jun 9, 2025, 11:20 AM

#

tardy wing What should I do if I have reinstalled Windows?

Did you went though with the Windows setup and use the USB to reinstall?

tardy wing Jun 9, 2025, 11:22 AM

#

gusty badge Did you went though with the Windows setup and use the USB to reinstall?

Yes, I have also activated it in the BIOS so that it can boot. I can now see my desktop. What do I do now?

gusty badge Jun 10, 2025, 12:12 AM

#

Try to install the drivers and broadcast again

tardy wing Jun 10, 2025, 12:13 AM

#

gusty badge Try to install the drivers and broadcast again

okay I'll do it tomorrow okay

tardy wing Jun 10, 2025, 11:48 AM

#

I did that, but the message still appears. Now I can select the camera, but I can't adjust any settings because everything is green.

tame tulip Jun 11, 2025, 12:33 AM

#

tardy wing I did that, but the message still appears. Now I can select the camera, but I ca...

Does the Windows camera app work?

tardy wing Jun 11, 2025, 10:09 AM

#

tame tulip Does the Windows camera app work?

The camera is not displayed in the Windows settings.

#

tame tulip Jun 11, 2025, 11:04 AM

#

Does the camera work correctly in Discord?

tardy wing Jun 11, 2025, 11:12 AM

#

tame tulip Does the camera work correctly in Discord?

In discord it's exactly the same, I can select it but everything is green

tame tulip Jun 11, 2025, 11:25 AM

#

Would an older version of Broadcast work correctly?

#

(assuming you still have the file, if you did)

#

Either way it seems like I haven't asked what driver you have

tardy wing Jun 11, 2025, 12:33 PM

#

From the Nvidia app or from Broadcast?

#

Nvidia App Version: 11.0.4

tame tulip Jun 11, 2025, 1:03 PM

#

tardy wing From the Nvidia app or from Broadcast?

graphics driver (looks like e.g. 576.52)

tardy wing Jun 11, 2025, 1:58 PM

#

Where can I find the version of the graphics driver?

tame tulip Jun 11, 2025, 2:31 PM

#

tardy wing Where can I find the version of the graphics driver?

show me your Task Manager > performance > your gpu

#

if you can't see the version number, drag the right side of the window and increase its width

tardy wing Jun 11, 2025, 2:44 PM

#

version is 32.0.15.7652

tame tulip Jun 12, 2025, 1:08 AM

#

Hmm

#

Can you try this?

Uninstall the current version of Broadcast, and install the old version here https://www.nvidia.com/en-us/design-visualization/software/broadcast-app/

NVIDIA

Conference calls have never looked so good.

NVIDIA Broadcast App

#

If the old version works, but the new doesn't, file a bug report

#

https://nvidia.custhelp.com/app/answers/detail/a_id/5086/

NVIDIA Support

tardy wing Jun 12, 2025, 11:03 AM

#

The old version worked, but why doesn't it download the latest one?

tame tulip Jun 13, 2025, 2:08 AM

#

tardy wing The old version worked, but why doesn't it download the latest one?

It should not.

Assuming that it is not broken on the latest graphics driver and old Broadcast, but is broken on new Broadcast, file a bug report. Suspected incompatibility

tardy wing Jun 13, 2025, 6:48 AM

#

I have now downloaded an update from Nvidia Broadcast and this error occurs again

tame tulip Jun 13, 2025, 6:57 AM

#

tardy wing I have now downloaded an update from Nvidia Broadcast and this error occurs agai...

yep. you can stop troubleshooting now. file a bug report and continue using the old version. the new version is broken on your system.

tardy wing Jun 13, 2025, 6:58 AM

#

How do I send a bug report?

tame tulip Jun 13, 2025, 7:01 AM

#

tame tulip https://nvidia.custhelp.com/app/answers/detail/a_id/5086/

.

tardy wing Jun 13, 2025, 7:01 AM

#

Okay wait a second

tardy wing Jun 13, 2025, 7:37 AM

#

I have done that, but I cannot find the folder containing the logs. Where could they be?

tardy wing Jun 15, 2025, 2:07 PM

#

Hey, it's me again. I ran the .bat file and then a log should have been generated under the storage path displayed on the website, but the path does not exist. What can I do?

#NVIDIA Broadcast Error